thingtech

ThingTech Enterprise


3 / 5
2 reviews

Who Uses This Software?

Heavy Equipment Industry, Rental Equipment Industry, Construction, Government, Public Transit


Average Ratings

2 Reviews

  • 3 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • thingtech
  • www.thingtech.com
  • Founded 2014
  • United States

About ThingTech Enterprise

Comprehensive and configurable EAM that streamlines asset management and maintenance.


ThingTech Enterprise Features

  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Warranty Tracking
  • Work Order Management

ThingTech Enterprise Reviews Recently Reviewed!


Great featureset and integration with Salesforce

Nov 29, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Integrates with Salesforce allowing us to use the force.com platform for decision making and workflow

Cons: Map view is not as refined as it could be. It could use additional layers for traffic, weather, etc. and it can be a little buggy. When replaying vehicles it isn't possible to drag the slider and when boxing areas for alerts it can sometimes give unexpected results.

The events can be a little verbose and configuration could be easier for the alarms.

The speed detection and unauthorized movement gives a lot of false alerts (due to gps drift or poor signal) and it would be good to have better error handling to lock the vehicle to the highway when there is a nearby frontage road instead of having it bounce back and forth for example or to suppress unauthorized movement if there is signal loss and the vehicle has only moved a small amount.

Having more real-time information for hours and odometer readings on the vehicle instead of having to wait overnight or until an ignition event would also be really helpful and it would be great if the device could detect seat belt connection status for the driver.

The mobile view is very limited and could use to be more feature rich all around.

Alarm key in/fob is a little finicky - it would be nice if it could pair with bluetooth or similar to detect driver automatically

It would be nice if the device could relay realtime weight information from air-weigh scales

Overall: I like that we can take action based on alarms and events such as idle and crossing into or out of a boundary using native salesforce tools like process builder or workflow rules. It is nice to be able to see where groups of our drivers are from within salesforce.

Used ThingTech for 3 years now....

Nov 29, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Optimization and integration with Salesforce are the main reasons we chose Thingtech. Has great data that is collected for Trips, able to use to make data driven decision making.

Cons: Support in relation to the Optimization tool and Auto Syncing with Routes has been horrible. Recognize that when we purchased software ThingTech as a business was still in its infancy, but ThingTech communication for tickets we have create is in dire need of improvement.

Overall: We like everything about ThingTech when the Optimization tool and AutoSync to Routes works, but when it does not work properly, which was one of the main reasons we chose the product, we do not have a good experience. As said before, communication for support tickets, at least in relation to Optimization and Auto Sync, is in dire need of improvement; most of the time we just don't hear back.