--- title: "MAGIC BPM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MAGIC BPM Software - reviews, pricing plans, popular comparisons to other Business Process Management products and more." source_url: "https://www.capterra.com/p/144902/MAGIC-BPM/" page_type: "product" language: "en" --- # MAGIC BPM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MAGIC BPM ## What is MAGIC BPM? Create your own process applications with instant deployment and meet with high speed performance! Increase collaboration across your employees, customers and suppliers; Draw your business workflow; Gather the complete information history into a single platform; Reduce time for decision process or critical approvals via notification toolbox; Immediate cost-savings and predictable operating costs using our business rule engine; Bring digital transformation ## What is MAGIC BPM used for? [Business Process Management](https://www.capterra.com/business-process-management-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €5 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MAGIC BPM?[Manage this product listing](https://www.g2.com/products/magic-bpm/claim_requests/new?auto=true) ## MAGIC BPM Overview Updated August 2026 AI summary MAGIC BPM enables organizations of all sizes to automate, model, and manage business processes through workflow management, task automation, and process design tools. Supporting configurable workflows, forms, and reporting, it offers drag-and-drop editing, audit trails, and integration with analytics and identity platforms. MAGIC BPM is deployed via cloud, SaaS, or web-based options for flexible implementation. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MAGIC BPM 4.0 (1) VS. [### Zapier](https://www.capterra.com/p/130182/Zapier/) [4.7 (3,077)](https://www.capterra.com/p/130182/Zapier/reviews/) Starting Price €5 Per User, Per Month Starting Price $29.99 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.3 (3,038) Value For Money 0.0 (0) Value For Money 4.3 (2,347) Customer Service 4.0 (1) Customer Service 4.3 (2,006) ## MAGIC BPM alternatives [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) [4.5 (2,264)](https://www.capterra.com/p/146136/Lucidchart/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/146136/Lucidchart/) [Visio](https://www.capterra.com/p/201133/Visio/) [4.5 (3,284)](https://www.capterra.com/p/201133/Visio/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201133/Visio/) Highest Rated [Albato](https://www.capterra.com/p/228273/Albato/) [4.8 (406)](https://www.capterra.com/p/228273/Albato/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/228273/Albato/) [process.science](https://www.capterra.com/p/211712/process-science/) [4.8 (106)](https://www.capterra.com/p/211712/process-science/reviews/) Starting price $4.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/211712/process-science/) ## FAQs about MAGIC BPM Overview ### What company size and specific industries is MAGIC BPM built for? MAGIC BPM is designed for small, mid-size, and enterprise companies that want to improve internal and external service quality through business process and workflow management. The description does not name specific industries, so it appears suited to organizations across sectors that need to manage processes and service delivery. Features and Usability ### What are the key features of MAGIC BPM? MAGIC BPM offers business process automation, workflow management, and process modeling and designing with a graphical workflow editor and drag-and-drop tools. It also includes approval process control, rules-based workflow, task management, document management, forms automation, reporting and analytics, audit trail, access controls, and third-party integrations. Integrations ### Which third-party tools and platforms does MAGIC BPM integrate with? MAGIC BPM integrates with Looker, Okta, and Single Sign-On for analytics and identity management. These catalog integrations cover reporting access and authentication, giving teams a small but focused set of third-party connections. Getting Started and Support ### What training and onboarding options does MAGIC BPM offer? MAGIC BPM provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars cover grouped learning sessions, and documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does MAGIC BPM offer? MAGIC BPM provides 24/7 live rep support for users needing direct help at any time. No reviewer feedback about support quality is available, so user experience details such as response speed or helpfulness cannot be described from the catalog data. ## Features AI summary Based on 3,617 Business Process Management reviews Capterra data shows that buyers of Business Process Management software rank the following features as their top priorities: - **Workflow Management** (**51%** of reviewers rated this feature as critical) - **Task Management** (**43%**) - **Business Process Automation** (**46%**) MAGIC BPM supports all three features that reviewers rate most highly: **Workflow Management**, **Task Management**, and **Business Process Automation**. Together, these capabilities help businesses coordinate processes, assign and track work more effectively, and automate repeatable steps, allowing teams to improve consistency, reduce manual effort, and keep operations moving efficiently. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Approval Process Control Manage the process of evaluating documents or requests submitted for approval MAGIC BPM 48 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Business Process Control: Define and maintain business rules that determine workflow capabilities and criteria - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Forms Automation: Automate repetitive tasks such as filling out information or creating certain types of forms - Forms Management: Store, manage and track all forms in a centralized location - Graphical Workflow Editor: Create, design and modify the flow and processes of tasks in a project - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - Process Change Tracking: Document any changes or proposed changes made to business processes or workflows - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Single Sign On: Allow users to access multiple services after entering their login credentials once - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic €5.00 Per User,Per Month ## Integrations [ Okta](https://www.capterra.com/p/119653/Okta/)[ Looker](https://www.capterra.com/p/169053/Looker/)[ Single Sign-On](https://www.capterra.com/p/209022/Single-Sign-On/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MV Michael V. Financial Systems ### "Magic/ICEB has been a great tool for Sitel in processing Purchase Orders for the past 8 years. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 September 16, 2015 Magic/ICEB has been a great tool for Sitel in processing Purchase Orders for the past 8 years. The system is highly reliable and seldom goes down. Magic/ICEB is very flexible system and is very compatible with the company needs. The ICEB Support team is also always quick to help resolve any issues the company has. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.