UserEngage

UserEngage

5 / 5 14 reviews

Who Uses This Software?

Small businesses, Startups, Enterprises, Agencies


Average Ratings

14 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month
  • Pricing Details
    The price is calculated based on the number of unique website visitors.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • UserEngage
  • userengage.io
  • Founded 2015
  • Poland

About UserEngage

All in one marketing automation tool including: - Live chat - Mailing system - Marketing automation - CRM - Analytics tool - User Tracking - SMS marketing - Call center - Forms and pop-up automation - Knowledge base creation tool


UserEngage Features

  • Analytics / ROI Tracking
  • Campaign Segmentation
  • Channel Management
  • Contact Management
  • Content / Blogging Platform
  • Direct Mail Management
  • Email Drip Campaigns
  • Landing Pages / Web Forms
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Multivariate Testing
  • Referrals / Affiliates
  • Search Marketing
  • Social Marketing
  • Website Visitor Tracking

UserEngage Reviews Recently Reviewed!

Great software with excellent UI

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I'm a fan -- their WordPress integration is great and is able to pick up on user signups automatically. UserEngage has great UI and so I was able to get up and running right away with no problems. If you're a business and looking to communicate with visitors and customers, you should give it a try.

Good chatting tool

Sep 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The trigger messages and the chatting tool features. Also, the layout of the chat option on the website looks cool!

Cons: The newsletter template tool doesn't work very convenient. Mailchimp is way better for that, so we design them there and export to HTML.

Overall: Customer Interaction.

Awesome Customer Messaging Platform

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Covers most needs for customer messaging

Cons: Some minor software bugs. Which is understandable, because the startup is new

Overall: Our company were using Intercom for 1.5 years. However, as one of our team members found UserEngage, it become more obviously that Intercom is way too expensive, and UserEngage is a great alternative. Maybe they don't have 100% functionality what Intercom has, however, they do have most improtant things. Also, they're different. With much stronger base in MARKETING AUTOMATION.

Vendor Response

by UserEngage on January 16, 2017

Thank you Alex! It's great to know you appreciate the automation capabilities of UserEngage.

Happy client

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am a user since the early beta so we¿ve seen the progress of the app. It¿s collosal. They do titanic work in development. Right now we use it for A/B testing, automatic live chat, pop-ups and forms. If you like tweaking with conversion it should do. It gathers lots of data to play with. Once you master the tool it does miracles I guess it¿s a strong standard for marketing automation. reaaaaly cheap as for something this complex.

Easy growth hacking

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy growth hacking If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns. Really do some serious growth sorcery. It saves tons of work with SQL, managing database and automation. It has some fairly robust forms and pop-ups mechanisms. API docs are well written and updated, no problems with that. Devs answer live chat queries which is rather rare and you don¿t end up talking about API with the marketing guy.

Pros: - well written api docs and tech support - does the boring stuff for you - nicely plays with other apps

Cons: exports and imports go slow, especially from Intercom

Straightforward software

Nov 30, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It¿s quite easy to use, so you get the hang of it pretty fast. In my case ( Wordpress website) I could connect via a plugin so that wasn¿t troubling. The features to me are more than enough. I focused on personalized chat messages and behaviour triggered mailing and that is something UserEngage does very well. As an alternative to live chat it¿s like 10/10, as alternative to mailing service i¿d say 8,5/10, but having everything in one place with user tracking data is just more handy.

Pros: simplicity, quick implementation, handy support team

Cons: sometimes it¿s loading pretty slow

Great app

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use it as a completely non-teckie customer and I haven't had any troubles so far. My dev implemented it on our website and I took it from there. For my personal use it has all it takes. Important that the support team takes their job seriously. What I use everyday is live chat, showing forms, personalized newsletters and tracked cold emails. Easy stuff. Recommend the software for non-nerds.

Great Value

Sep 08, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The app works ok and customer support is helpful when bugs or issues come up. Might not be as well designed as intercom but that's not a problem when you figure it out

Vendor Response

by UserEngage on January 16, 2017

That's right, the software is a bit rough, but our policy is to give back with extended functions and support :)

UserEngage experience

Sep 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Modern look ,
cool feature actions: I build my own marketing campaign, it's awesome ! they have a lot of different features as a live chat, actions.. they are very friendly, and they adding updates which are very useful! The among of people tracking in their plan so big so I thought has there is a trick, but no!

Cons: some bugs, still under development, it's happens that some part of app stop working. but the issues was fixed very fast.

Overall: I needed tool which would help me to communicate with my customers, plus create marketing campaigns. Basically I got a lot of cold emails, but never understand how it works. User Engage by being so easy, help me to track what visitors really want and likes. Thanks a lot for being helpful!

Recommendations to other buyers: You need to try UserEngage, they give many features, for less price.

Vendor Response

by UserEngage on September 08, 2016

Thanks Dina, awesome the tool is working well for you :) We're working our socks off to have all the bugs fixed immediately!

Flexible and responsive

Aug 24, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer service, customization, robustness without sacrificing light weight.

Cons: Certain features/functions are less visible/hard to find.

Overall: We're using UserEngage with a small team of two. While you might sometimes need to lurk around to find a specific feature, everything's there. It's a real Swiss army knife of chat & marketing, and the customer service the team provides the icing on the cake.

Vendor Response

by UserEngage on September 08, 2016

Thanks Rafal! We'll do our best to make the functions more visible.

All the features you need for a friendly price for a startup

Aug 24, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - easy interface,
- lots of features
- can replace mailchimp for mail automation and
- easy to create complete triggers based on user actions

Cons: - i can not yet connect it with zapier or my crm (insightly)
- Knowledge base good be extended with more detail info on features.

Overall: I was looking for a tool as intercom but that turn out the be way more expensive. This does the trick... provide me with the features i want to have. Getting started with the free account is great to learn to tool.

Recommendations to other buyers: - it is great for a good value ! the support is awesome and fast

Vendor Response

by UserEngage on August 24, 2016

Thank you very much for your review Gerald!

Some fedback

Aug 24, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer support is pretty quick! Nobody wants to waste their time for waiting answers. I hate asking something from Customer support service, cause almost all of them are not answering at all or it took ages waiting, but you made me change my thoughts, Bravo)) Love design, that everything in right place

Cons: i took a look at some Youtube videos on your channel, good idea, it's better for me to actually SEE your functions in action without explaining in chat.
and there was some difficulties with building the ACTIONS, need more time to analyse it deeper.

Overall: Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great.

Recommendations to other buyers: Never would think that i will use such platforms, but it really works well and made my work much more easier

Vendor Response

by UserEngage on August 24, 2016

Thank you for your feedback! Appreciated!

Conversion rate UP

Aug 24, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: + super advanced marketing campaign builder
+ easy to install (custom script, JS)
+ custom attributes you can add

Cons: - advanced Actions can be confusing
- basic look of a live chat (but I see they improved it though)

Overall: I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.

Recommendations to other buyers: Give it a try. I was surprised about how well it worked and what's more important, they offered a great price.

Vendor Response

by UserEngage on August 24, 2016

Thank you Evelyn! Yes, we know that the number of functions may be overwhelming ... but with our step-by-step guide and Customer Support, I'm sure you will be able to build powerful campaigns!

Nov 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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