--- title: "SP IT Helpdesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SP IT Helpdesk Software - reviews, pricing plans, popular comparisons to other Service Desk products and more." source_url: "https://www.capterra.com/p/144918/SP-Intranet-365/" page_type: "product" language: "en" --- # SP IT Helpdesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SP IT Helpdesk ## What is SP IT Helpdesk? SP IT Helpdesk by SP Marketplace is a no-code helpdesk solution built natively on Microsoft 365, using SharePoint, Teams, and the Power Platform. Designed for organizations already using Microsoft 365, it centralizes IT support, ticket tracking, and service request management into one streamlined, out-of-the-box system. By consolidating support tickets, automating workflows, and improving visibility, SP IT Helpdesk enables your IT team to respond faster, reduce resolution times, and boost user satisfaction. Say goodbye to scattered email requests and disconnected tools—SP IT Helpdesk turns SharePoint into a smart, centralized IT support portal that’s fully customizable and easy to use. ## What is SP IT Helpdesk used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Incident Management](https://www.capterra.com/incident-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $3350 Other, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SP IT Helpdesk?[Manage this product listing](https://www.g2.com/products/sp-it-support/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SP IT Helpdesk 4.0 (1) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $3350 Other, Per Year Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.5 (973) Value For Money 5.0 (1) Value For Money 4.4 (796) Customer Service 0.0 (0) Customer Service 4.5 (768) ## SP IT Helpdesk alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) ## FAQs about SP IT Helpdesk Overview ### What company size and specific industries is SP IT Helpdesk built for? SP IT Helpdesk is designed for Microsoft 365 organizations of any size that want to manage IT support tickets, automation, and issue resolution within SharePoint and Teams. It is not tied to a specific industry and is suited to businesses that already rely on Microsoft 365 for internal support operations. Features and Usability ### What are the key features of SP IT Helpdesk? SP IT Helpdesk offers support ticket management and ticket management for handling requests, plus customer communication, customizable forms, and search/filter tools. It also includes knowledge base management, document management, content management, and collaboration tools, along with access controls/permissions, policy management, monitoring, and an employee portal. Getting Started and Support ### What training and onboarding options does SP IT Helpdesk offer? SP IT Helpdesk provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup and questions in real time, webinars cover product topics in a group format, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does SP IT Helpdesk offer? SP IT Helpdesk provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Support materials center on self-service information and direct contact options. No reviewer feedback about response speed, helpfulness, or common support issues is available in the catalog data. ## Features AI summary Based on 1,167 Service Desk reviews Capterra reviewers point to these as the top priorities when choosing intranet software: - **Content Management** (**53%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**60%**) - **Collaboration Tools** (**51%**) SP IT Helpdesk supports all three features buyers value most in this category: **Content Management**, **Access Controls/Permissions**, and **Collaboration Tools**. Together, these capabilities help businesses organize and share internal information, control who can view or update content, and improve teamwork across departments, allowing teams to work more efficiently and stay aligned. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity/News Feed Continuous profile-based stream of news and activity Blogs Allows users to publish blogs on social site Calendar Management Track and manage schedules and meetings via an integrated calendar Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving SP IT Helpdesk 18 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity/News Feed: Continuous profile-based stream of news and activity - Blogs: Allows users to publish blogs on social site - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customizable Forms: Customize contracts and forms to collect specific information - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Employee Portal: Online portal where employees can access and track their own information - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Policy Management: Create, manage, and track policies and procedures within an organization - Private Network: Private network of devices, such as a WAN or LAN, that is only accessible to authorized users and not the public - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Support Ticket Management: Allow customers/users to submit support queries and service requests - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Basic $3,350 Other,Per Year Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Consultant Information Technology and Services ### "SP Intranet - the fastest way for SMEs to get a SharePoint intranet up and running" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 23, 2019 SP Marketplace Intranet gives you a well designed SharePoint intranet based on industry best practice that is fast to deploy and easy to maintain. Everything is based on the SharePoint platform and is held on your own tenancy. This is a cost-effective intranet solution that will meet the requirements of most SMEs out of the box. If you already have an Office 365 business subscription, you are already paying for SharePoint, so it makes sense to use it for your Intranet - SP Marketplace intranet is the fastest and easiest way to make it happen. Pros SP Intranet builds on the Office 365 SharePoint environment. It is pretty much ready to go out of the box, so you save a ton of time building the thing from scratch. It neatly handles permissions so you can control who has access to what without tearing your hair out. If you don't have in house SharePoint developers, this is the fastest way to get a working intranet deployed. Cons It's SharePoint - it's never going to be pretty or the best UX (although this is improving). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.