# SP IT Helpdesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SP IT Helpdesk Software - reviews, pricing plans, popular comparisons to other Intranet products and more. Source: https://www.capterra.com/p/144918/SP-Intranet-365 --- # SP IT Helpdesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SP IT Helpdesk ## What is SP IT Helpdesk? SP IT Helpdesk brings integrated IT support to your organization’s intranet by transforming Microsoft 365 into a centralized helpdesk hub. Built on SharePoint and Teams, it provides employees with direct access to ticket submission, FAQs, self-service tools, and real-time updates—all within the digital workspace they already use. As a no-code solution, SP IT Helpdesk is easy to deploy, fully customizable, and seamlessly fits into your existing intranet structure. It enhances communication, boosts efficiency, and ensures that support is only ever a click away—no separate logins, no complex systems. ## What is SP IT Helpdesk used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Incident Management](https://www.capterra.com/incident-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $3350 Other, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SP IT Helpdesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.spmarketplace.com/&name=SP IT Helpdesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SP IT Helpdesk 4.0 (1) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $3350 Other, Per Year Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.3 (3,603) Value For Money 5.0 (1) Value For Money 4.2 (2,658) Customer Service 0.0 (0) Customer Service 4.3 (2,766) ## SP IT Helpdesk alternatives Highest Rated [4.7 (85)](https://www.capterra.com/p/195644/Assembled/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity/News Feed Continuous profile-based stream of news and activity Blogs Allows users to publish blogs on social site Calendar Management Track and manage schedules and meetings via an integrated calendar Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving SP IT Helpdesk 18 features Define levels of authorization for access to specific files or systems Continuous profile-based stream of news and activity Allows users to publish blogs on social site Track and manage schedules and meetings via an integrated calendar Provides a channel for team members to share media files, communicate, and work together Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Customize contracts and forms to collect specific information Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Online portal where employees can access and track their own information Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Observe and track the demand, usage, progress or quality of a system, product, or user Create, manage, and track policies and procedures within an organization Private network of devices, such as a WAN or LAN, that is only accessible to authorized users and not the public Search and filter data across systems to locate required information by entering keywords or certain criteria Allow customers/users to submit support queries and service requests Track, manage, or resolve user requests and IT incidents/issues Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Basic $3,350 Other,Per Year Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Consultant Information Technology and Services ### "SP Intranet - the fastest way for SMEs to get a SharePoint intranet up and running" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 23, 2019 SP Marketplace Intranet gives you a well designed SharePoint intranet based on industry best practice that is fast to deploy and easy to maintain. Everything is based on the SharePoint platform and is held on your own tenancy. This is a cost-effective intranet solution that will meet the requirements of most SMEs out of the box. If you already have an Office 365 business subscription, you are already paying for SharePoint, so it makes sense to use it for your Intranet - SP Marketplace intranet is the fastest and easiest way to make it happen. Pros SP Intranet builds on the Office 365 SharePoint environment. It is pretty much ready to go out of the box, so you save a ton of time building the thing from scratch. It neatly handles permissions so you can control who has access to what without tearing your hair out. If you don't have in house SharePoint developers, this is the fastest way to get a working intranet deployed. Cons It's SharePoint - it's never going to be pretty or the best UX (although this is improving). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)