# 1PointMail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 1PointMail the right Email Marketing solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144930/1PointMail/reviews --- 1PointMail 4.8 (47) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of 1PointMail Ease of use 4.7 Customer Service 5.0 ## Showing most helpful reviews Showing 1-25 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jarad W. President Used the software for: 1-2 years ### "Excellent Deliverability and Motivated Customer Service" January 9, 2018 5.0 Pros 1PointMail delivers to the inbox. Period. As a marketing professional, I've used 2 dozen email service providers at varying price-points, features, and volumes - from sends as low as several hundred to as much as over 1 million contacts. Regardless of volume, deliverability is key and 1PointMail has figured out how to reliably serve large-scale customers at a very affordable price. Their customer support is fantastic. They have always worked with me on my issues through resolution, offered advice and recommendations that have made my campaign perform better, and are always available when we have issues. For the deliverability, service, and price, these guys can't be beat! Review Source VR Verified Reviewer Director Strategic Services Management Consulting Used the software for: 1-2 years ### "Overall an excellent choice" November 28, 2017 5.0 Still cannot find a better value for the investment. Does everything I need it to do. Pros Full featured list management, HTML content editor, segmenting and reporting. Dynamic segmenting of lists has proven very useful. The system is set up to ensure lists are clean. The service has been excellent. Cons The process for lead scoring could be made a bit easier. Also more native integrations with other technologies such as with Zapier or CRM's. Review Source Response from 1Point Interactive November 29, 2017 Thank you so much for your review. We have done integration with Zapier in the past as well as other custom API work. If there are specific CRMs that you are looking to hook into we would be more than happy to help. In our next major release we are looking to add more details about integration possibilities. As always please reach out to support or your Client Service liaison with any feature request and we will get it scoped! VR Verified Reviewer Director of Marketing & Business Development Management Consulting Used the software for: 1-2 years ### "Solid Platform" December 5, 2017 4.0 Pros The software has a clean look and is straightforward to use. I really like the campaign reports, along with their customer service. Cons The software does not include email templates. As well, depending on what browser you use, the software can perform slow. Review Source Response from 1Point Interactive December 6, 2017 Hi, Thank you so much for your review. We are constantly testing in all major browsers for functionality and speed. I will pass your concerns on to our head of QA/UAT and see what we can discover! As always, please feel free to send questions, concerns and requests to support@1pointmail.com VR Verified Reviewer DIRECTOR, TECHNOLOGY PRODUCTS Financial Services Used the software for: 1-2 years ### "Great product with great customer service" February 2, 2018 5.0 The product is extremely easy to use and their reporting suite shows me exactly how my KPI's are being met. Great product Pros This product is extremely easy to implement and use, on the rare occasions when I do have an issue the customer service team is second to none. Compared to the competition 1PointMail is easier and more budget friendly. They work with me to get my KPI's turned into effective email campaigns & their reporting shows me exactly what impact the mailing had with my customers. I can't recommend this company enough. Cons Compared to the competition, there is no question that this is the easiest software to use. The only real negative that I have is their customer service team regularly calls to insure that their product is meeting my expectations, if you can even call that a problem. Review Source gW garry W. LOGISTICS COORDINATOR Logistics and Supply Chain Used the software for: 6-12 months ### "1 POINT MAIL : A great tool to generate leads and grow business through email marketing" January 25, 2023 5.0 A great tool for startups and small businesses to grow in today's competitive market, provides good leads to run online business Pros Lead generation, easy to use, best in market while comparing prices Cons no chat support , some times leads provided tend to incorrect Review Source MH Mathew H. Operations Co-ordinator Information Technology and Services Used the software for: 6-12 months ### "Excellent prompt service" March 16, 2017 5.0 From the very beginning 1Pointmail have done everything they can to help and educate us on their software and better options that would better suite our business. They are always quick to respond to problems and always seem to go above and beyond what you would expect. Chris has been very helpful and has even been on the phone a number of times to talk us through options and some of the training and problems that we were seeing at the beginning. Overall I would highly recommend 1Pointmail the system is very easy and slick to use. Pros The software itself is very easy to use and all the extra features that it contains is a bonus like scheduling mailings, being able to create your own templates and reuse them is also a options which other systems do not offer. Being able to build a delegate database is also a great option as this allows us to run reports on who is and is not opening our mailings. Cons None that I can think of. Review Source VR Verified Reviewer Summer Senior Associate Management Consulting Used the software for: 6-12 months ### "smooth emailing management" December 29, 2018 5.0 Pros I particularly like the software's feature of being able to customize the template. A lot of other softwares make it clunky, but 1pointmail makes it easy to use. Also scheduling mail is very useful as our services involve a lot occasion-based email marketing. Cons Integration with other services like eventbrite could make the software even better Review Source Response from 1Point Interactive January 2, 2019 Thank you for your review. We have worked very hard to make our platform as easy to use as possible. We are also working on 3rd party integration's in the future, so stay tuned! CZ Cathy Z. President Marketing and Advertising Used the software for: 1-2 years ### "Best Customer Service We've Found" January 30, 2017 5.0 These guys are amazing. It's not that there are NEVER problems. There are always problems when you're dealing with tech. The way they deal with them is outstanding. Rapid response is putting it mildly. I am super happy with the product as well and the competitive price allows me to make money while offering my clients competitive prices. Bravo!! Pros It takes a little bit of a learning curve, but after a few uses, it's very easy to operate. Cons A wide array of functionality. Review Source \-FA \-- Founder A. Used the software for: ### "Fantastic Software, Excellent Customer Service. A Great Business Partner." January 8, 2016 5.0 The 1PointMail software is very easy to use and is very reliable. It allows me to set up and initiate email campaigns easily, and the tracking software maintains updated results very well. It also has great capabilities for creating opt-in forms and campaigns. And it has great segmenting capabilities which allow me to deliver to my list subscribers exactly what they are looking for. The other great thing about 1PointMail is their customer service. It is absolutely the best customer service I have ever received. They worked with me through every step of setting up and getting established. They were flexible with scheduling calls and meetings when I needed them. They were delightful to work with. And they were incredibly skilled! I would recommend 1PointMail to anyone who is serious about running top notch email marketing campaigns. They are the best. Hands down. Review Source ML Marshall L. Used the software for: ### "Best customer service experience I've ever had" February 5, 2016 5.0 I started using 1Point after growing frustrated with other platforms getting in my way and trying to help without actually being helpful. 1Point does exactly what it says on the tin - it sends marketing emails, and it does it well. 1Point is a lot more than just a program, though; it's also an amazing company. Instead of simply selling you a product and moving on to the next customer, they establish a proper partnership that's always there when you need it. I know that, if I ever run into trouble, I can always give Chris a call, and my problems will be solved. I wish I could say the same for the rest of my software! Review Source Response from 1Point Interactive February 5, 2016 Thank you for the review Marshall. We pride ourselves on creating partnerships with our customers opposed to being "just another vendor". We are very happy that you're enjoying the platform and look forward to continuing to work with you! CR Chasity R. Director Used the software for: ### "Good product, Great Support" August 12, 2015 4.0 Interface is slightly dated, but product works great and is priced very fairly for the suite of tools you're given. Review Source Response from 1Point Interactive August 12, 2015 Thank you for the review. We are currently working on a new user interface to be released this year. We greatly appreciate the feedback and you as a customer! TM Tom M. CEO Used the software for: ### "Robust Capabilities, Easy to Use, and Cost Effective. " October 22, 2015 5.0 Given the platform's cost you can't beat their capabilities. They are easily on par with the likes of other ESPs like Exact Target, but I have found them far more flexible in accommodating our specific needs. Definitely give these guys a shot! Review Source GS George S. Director of Infrastructure Used the software for: ### "Great Product, Great support. " March 21, 2016 5.0 I love 1Point!! They have the BEST support and implementation team. Quick responses, easy to relate to people. quick and fast support. I would highly recommend them to everyone. Review Source MM Mariusz M. Marketing Coordinator Used the software for: ### "Easy to use platform with outstanding customer service!" June 3, 2016 5.0 Chris Jackson has been a huge factor in helping us run successful campaigns as he was always available to answer questions as we were learning the system. Review Source OA Oded A. Manager Used the software for: ### "The software is amazing but more then that is personal touch of Chris and Logan." June 7, 2016 5.0 The software allows you to do everything you expect of mass email software, honestly I can't think of cons. Review Source ND Nathaniel D. Used the software for: ### "This platform is very user friendly. I was shocked at how detailed the reports were" September 24, 2015 5.0 Easy to upload new lists. Great deliverability. Review Source KS Kai S. Technology Director Used the software for: 1-2 years ### "Easy to integrate, great customer support and cost-effective " January 9, 2018 5.0 Pros We use 1PointMail's services for client email marketing campaigns and we've seen significant improvements to performance and transparency of our campaigns. Love the analytics's reports provided out-of-the-box. Cons Took a few days to get setup and running smoothly but worked with their support team which was very helpful. Review Source VM Valerie M. Global Partner Management Consulting Used the software for: 6-12 months ### "Customer Support is Outstanding" February 9, 2019 4.0 Pros This software does what I need it to do. The customer service is what I like best - they patiently answer my questions and never make me feel stupid. They even run special queries. Cons Sometimes I can't find where things are. The logic isn't the same as mine. Review Source Response from 1Point Interactive February 11, 2019 Hi Valerie, Thank you for the review, we greatly appreciate it. We do pride ourselves on our customer service, ease of use and transparency. Please reach out to support and let us know what logic is confusing and we may be able to implement a change. Thanks again, 1PointMail Support PP Pragnesh P. IT Manager Used the software for: ### "Most robust, scalable & cost-efficient ESP" September 25, 2015 5.0 We've been email marketing our products and services for about 10 years and we've gone through a lot of email marketing services. We discovered 1PointMail about few years ago and haven't looked back since. This platform uses a very user-friendly and simple interface which allows you to create list of contacts & navigate to flawless campaign creation process. The statistics provided in order to track and analyze the effectiveness of e-mail campaigns are concise & accurate. Optin forms help our business to get more leads. Autoscrape is an unique feature that helps to send out recurring campaign by extracting the content from given url location. so, it's much easier to send out new email content without going into system. Overall, a great ESP product available at great price. Review Source LS Lee S. Senior VP Sales & Markketing Used the software for: ### "1PointMail Blows Away The Competition" September 16, 2015 5.0 HomeActions is an e-marketing company that produces e-Newsletters for the Real Estate Industry. As Senior VP Sales & Marketing and previously having done marketing for AT&T, IBM and AT&T, I can say that 1PointMail is the best platform I have used. Their excellence ranges from the ability to create custom templates, to defining detailed list segments, through providing robust performance metrics. Everything is available in an intuitive and easy to use dashboard that allows quick and efficient execution of any mailing or campaign I choose to do. I would definitely recommend 1PointMail to both new and seasoned mailers looking for a solid system that is easy to use, produces results and is backed with great customer support. Review Source JD James D. BD Director Used the software for: ### "Effective Business Builder" September 16, 2015 5.0 As a small, new user, I don't have a history of results to track, however, in the short time I have been using this tool, I have found it to be an effective way to efficiently expand my business development efforts. The ability to broadcast to my contact list(s) in a uniformed, personalized, routine manner, is key to the needs of my business growth. The report generator is extremely helpful. Not being to savvy with applications of any kind, I did require, and still require, some handholding when using this tool, but Chris Jackson has given me whatever time I need as I work the system and become more and more acquainted with all that it does. I have nothing but praise for 1Point. Review Source MC Megan C. Office Manager/Systems Administrator Management Consulting Used the software for: Less than 6 months ### "Excellent and Quick Customer Service!" August 4, 2016 4.0 1pointmail is very user friendly and even if I do have questions, they're readily available. I've never had such a quick turnaround in response to questions I have regarding using a system. Not only that but their system is cleaning our database of emails, which makes things a lot easier for our account managers when we have correct information for them to use. Review Source CS Chris S. Owner Used the software for: ### "1PointMail staff works closely and responsively tailored to all my email marketing needs." January 15, 2016 5.0 As owner of InTouchGifts.com, my goal is exceptional customer satisfaction leading to repeat business, long-term relationships, and referrals. 1PointMail product and services also strives for exceptional custumer satisfaction. I feel confident 1PointMail will give me the competitive edge to succeed. I look forward to a long-term relationship with 1PointMail and recommend them if your looking for an easy to use program with a very responsive staff tailored to listen and support your business email marketing needs. Review Source CM Chris M. Used the software for: ### "Very pleased" September 25, 2015 5.0 I'm very pleased with Chris and his team. They run a very different email service from what I have been accustomed to. They've included a lot of really useful functionality for list merging and quality checking, along with general campaign management which I have struggled to find elsewhere - truly a one-stop operation. Account and Technical support are excellent - they go out of their way to make me (a small customer) happy and ensure my campaigns are successful. Happy to recommend. Review Source MW Mike W. Vice President Used the software for: ### "Really good product and even better service..." September 23, 2015 4.0 We've found the product very straightforward to use, requiring minimal training, etc. The Help information on the site is helpful. What we've been most impressed with, however, has been the excellent service from Chris. Whenever we have a questions or require clarification, Chris provides very timely responses and is always ready to help. This, in our opinion, makes the overall experience with 1PointInteractive worth the investment. 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