--- title: "SmartFreight Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SmartFreight Software - reviews, pricing plans, popular comparisons to other Supply Chain Management products and more." source_url: "https://www.capterra.com/p/144934/SmartFreight/" page_type: "product" language: "en" --- # SmartFreight Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SmartFreight ## What is SmartFreight? No two journeys are the same. But now youll always know what to expect. Get a clear view of all your freight. SmartFreight is the easier way to manage your shipping needs. Our suite of shipping solutions puts hundreds of possible transport providers and routes at your fingertips, offering total flexibility, and access to the information you need, every step of the way. ## What is SmartFreight used for? [Shipping](https://www.capterra.com/shipping-software/)[Freight](https://www.capterra.com/freight-software/)[Supply Chain Management](https://www.capterra.com/supply-chain-management-software/) Top alternative Featured Overall rating Based on 80 user reviews Reviews sentiment Positive 80% Neutral 14% Negative 6% Starting price $250 One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmartFreight?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://unknown.com&name=SmartFreight) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmartFreight 4.1 (80) VS. [3.7 (38)](https://www.capterra.com/p/175186/Transportation-Management-and-Trucking-Software/reviews/) Starting Price $250 One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (80) Ease Of Use 3.4 (244) Value For Money 3.8 (73) Value For Money 3.8 (219) Customer Service 4.0 (77) Customer Service 3.8 (236) ## SmartFreight alternatives [PCS TMS](https://www.capterra.com/p/29249/Express/) [4.2 (244)](https://www.capterra.com/p/29249/Express/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [MIXMOVE](https://www.capterra.com/p/238915/MIXMOVE/) [4.8 (5)](https://www.capterra.com/p/238915/MIXMOVE/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [DispatchTrack](https://www.capterra.com/p/134319/DispatchTrack/) [4.5 (34)](https://www.capterra.com/p/134319/DispatchTrack/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [S&OP - Sales Planning](https://www.capterra.com/p/157198/Sales-Operation-Planning/) [4.8 (4)](https://www.capterra.com/p/157198/Sales-Operation-Planning/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about SmartFreight Overview ### Which roles and teams benefit most from SmartFreight? SmartFreight is most used by logistics, warehouse, and operations teams that manage shipping, dispatch, and delivery workflows. Managers and supervisors rely on it to streamline freight booking, track consignments, and improve warehouse coordination, while directors, owners, and executives use it to oversee transport performance, costs, and customer service outcomes. Answer based on 80 reviews Overview ### What company size and specific industries is SmartFreight built for? SmartFreight is designed for businesses that ship goods to customers or other businesses, from smaller operations to large enterprises handling 100 to 500,000 items a week. It serves industries such as pharmaceuticals, tyres, office supplies, and electrical wholesale. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of SmartFreight? SmartFreight includes core logistics, fleet, and document management, with differentiators in carrier management and freight management. Reviewers most often mention multi-carrier booking, consignment and connote creation, shipment tracking and searchable dispatch history, least-cost routing and rate comparisons, plus ERP and API integrations for dispatch workflows. Answer based on 33 reviews Overview ### How good is SmartFreight for freight management? SmartFreight handles day-to-day freight management well by combining dispatch, tracking, booking, and record lookup in one place. Distributors, larger shipping teams, and ERP-driven businesses like the reduced double entry and better visibility, though some mention slow label printing, missing features, carrier coverage gaps, and occasional reliability issues. Answer based on 25 reviews Integrations ### Which third-party tools and platforms does SmartFreight integrate with? SmartFreight integrates with eCommerce, ERP, and warehouse systems including Shopify, WooCommerce, Adobe Commerce, NetSuite, Odoo, SAP Business One, SAP ERP, and MYOB Business. It connects to 10 third-party tools and platforms overall, with additional support for systems such as SYSPRO, Linnworks, and 3PL Warehouse Manager. Answer based on 20 reviews Getting Started and Support ### How easy is it to onboard and train a team on SmartFreight? SmartFreight is generally quick to learn for everyday users, with reviewers saying warehouse staff, sales teams, and new staff can pick up core tasks fast. Training is available in person and through live online sessions. Admins or teams setting carrier rules, permissions, or freight data may need more time and one-on-one guidance. Answer based on 16 reviews Getting Started and Support ### What customer support options does SmartFreight offer, and how do users rate the experience? SmartFreight offers email/help desk, a knowledge base, phone support, and chat. Users often describe support as quick, helpful, and reliable, especially by phone and online. However, others report inconsistent follow-through, slow email responses, difficulty reaching the team during urgent issues, and frustration with complex setup or upgrade problems. Answer based on 30 reviews Features and Usability ### How well does SmartFreight manage multiple carriers? SmartFreight centralizes multi-carrier shipping, booking, and rate comparison in one system for warehouse, distributor, and operations teams. Many users value carrier choice, least-cost routing, and searchable consignment records, though some note limited carrier connections, awkward carrier rules, added fees, and occasional gaps in automatic carrier selection. Answer based on 33 reviews Features and Usability ### Is SmartFreight easy to use for warehouse teams? SmartFreight feels easy to learn for many warehouse and dispatch teams, especially when creating connotes and managing carriers from one screen. Users often describe the workflow as quick and clear after setup, though some say the interface looks dated, early configuration takes time, and new staff may need initial guidance. Answer based on 19 reviews ## Features AI summary Based on 1,037 Supply Chain Management reviews Capterra data shows that buyers of Supply Chain Management software rank the following features as their top priorities: - **Order Fulfillment** (**53%** of reviewers rated this feature as critical) - **Order Management** (**55%**) - **Purchase Order Management** (**51%**) SmartFreight includes **Order Management**, which gives teams a central way to track, update, and coordinate orders across the supply chain. However, it does not include **Order Fulfillment** or **Purchase Order Management**. Its support for **Order Management** helps businesses maintain order accuracy, improve visibility into order status, and keep day-to-day operations organized, allowing teams to manage demand more efficiently. 3PL Management Outsource and manage third party logistics Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases SmartFreight 42 features ### All Features - 3PL Management: Outsource and manage third party logistics - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Fleet Management: Management of commercial motor vehicles for work-related purposes - Freight Shipping: Shipping products/goods by land, sea or air - Ground Shipping: Shipping products/goods by land - Import/Export Management: Management of inbound and outbound shipments in the context of international trade - International Forwarders: Freight forwarder/forwarding agent that transports cargo internationally with knowledge of customs, and international boundaries, etc. - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Logistics Management: Management of the flow of things between point of origin and point of consumption. - LTL/Shared Truckload: Trucks that do not reach full load and can be shared - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Package Tracking: Track the parcel or consignment delivery status - Parcel Shipping: Manage and organize the shipping, tracking, and delivery of packages - Quotes/Estimates: Generate quotes or estimates for customers - Rate Management: Track/optimize rates in relation to usage - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Shipment Price Calculation: Calculation of shipment price based on size, weight, route, timeframe, and carrier. - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Status Tracking: Track the status over time for a request, process, asset, or transaction - Transportation Management: Organize and track the physical movement of goods from one location to another - Warehouse Management: Manage and track operations and inventory within warehouses - Waybills: Official shipping document that identifies origin and destination of the shipment, weight, freight, and other details of goods --- Get Advice We can help you find the software with the features you need. Features 3.9 (77) 3.9 Based on 77 reviews ## Pricing Value for money 3.8 (73) Basic $250.00 One Time Value for money 3.8 (73) 3.8 Based on 73 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Odoo](https://www.capterra.com/p/135618/Odoo/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[ JD Edwards EnterpriseOne](https://www.capterra.com/p/212037/JD-Edwards-EnterpriseOne/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (77) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (77) 4.0 Based on 77 reviews ## User reviews Overall rating 4.1 Based on 80 reviews Filter by rating 5(29) 4(35) 3(11) 2(4) 1(1) Mentioned topic Sorted by most recent SM Shan M. Managing Director Logistics and Supply Chain ### "User Friendly Software. " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 17, 2019 Very collaborative and consultative approach to implementing the system. Pros SmartFreight has facilitated us to despatch 2,000+ consignments in any given day across 25 clients, 6 facilities and 15 different carriers. It is simple for our users to use - my 13 year old has been working in the warehouse over school holidays and on day 2 he was despatching 200 orders per afternoon on the SmartFreight system. Cons It's not so much what I like least, it's more around what I would like the software to be capable of doing based on what I have seen in the industry. We are looking for a truly integrated approach with our WMS to save double handling. Once we can achieve that we will be able to increase our output by another 5% with existing labour. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 22, 2019 Thanks for taking time to provide a review TD Terence D. Operations Supervisor Wholesale ### "Smartfreight Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 15, 2019 Pros Versatility of the system - we are able to load multiple carriers Cons Locating data in the system when a connote required a reprint Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 19, 2019 Thank you for the feedback PK Paul K. Operations Manager Wholesale ### "Good Software, bad support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 August 14, 2019 Pros It's quick, reliable, and easy to use... Cons The support offered. I have to chase up support emails multiple times or they are just ignored. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 18, 2019 Thank you for the feedback RG Robert G. Managing Director Building Materials ### "Long Term user" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2019 WE have had an excellent experience with SmartFreight. Easy to learn, greatly improves productivity due to it covering all our carriers and good value for money. Pros The biggest advantage is that it covers all our carriers which is 10+ It is very well set up and and easy to train any new employee. We came 10 years ago from manually writing con notes so the difference is outstanding. My decision to take on Smart Freight was one of the best I have done. Cons I honestly cannot think of one. All our requirements are covered Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 11, 2019 Thank you for the feedback RP Ravi P. Logistics Manager Logistics and Supply Chain ### "User Friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2019 It always triggers when to order stationary rather than panic when there is none left. We know where the goods are at every stage. Pros All my staff are able to use this program with ease. Cons its used once a month and it serves our purpose. If we were using it on a regular basis then we would have had more exposure to comment. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 11, 2019 Thanks for the review MP Martin P. Operations manager Construction ### "." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 6, 2019 Pros Simple & easy to use. most people can get the hang of it straight away. Cons could do with some upgrades. it would be good to see lead times beside each carrier. E.g. TNT SYD-Perth will be 5 days Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TN Trish N. Owner Information Technology and Services ### "Good" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2019 Great, quick and efficient Pros Ease of use, and no downtime. Variety of freight companies covered. Cons Label holder is cumbersome and outdated Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 11, 2019 Thanks for the feedback SG Shaun G. Warehouse Supervisor Warehousing ### "Ease of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 31, 2019 When at the end of the day & we're trying to get the last few deliveries out of the door, smartfreight can be used easily to get the documents we need Pros Easy & fast to operate, ease of training new staff to use it Cons Having to ring up for inventory issues, also having to ring for minor issues Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 31, 2019 Thank you for the feedback SJ steven J. warehouse manager Hospital & Health Care ### "SmartFreight review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2019 GOOD AND EASY AND LIKE THAT THEY RMIND WHEN YOU NEED TO ORDER STATIONARY Pros ease of use and reminds to order stationary Cons cannot pull daily reports into EXCEL so we can tally against our ERP SYSTEM Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 31, 2019 Thank you for the feedback SS Sindy S. WHS Wholesale ### "Smartfreight" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 30, 2019 Pros It is very user friendly software. One login for every person. Cons The cost to purchase a section . Otherwise it is a good product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 31, 2019 Thanks for the feedback [View all Reviews](https://www.capterra.com/p/144934/SmartFreight/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.