# SmartFreight Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SmartFreight Software - reviews, pricing plans, popular comparisons to other Supply Chain Management products and more. Source: https://www.capterra.com/p/144934/SmartFreight --- # SmartFreight Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SmartFreight ## What is SmartFreight? No two journeys are the same. But now youll always know what to expect. Get a clear view of all your freight. SmartFreight is the easier way to manage your shipping needs. Our suite of shipping solutions puts hundreds of possible transport providers and routes at your fingertips, offering total flexibility, and access to the information you need, every step of the way. ## What is SmartFreight used for? [Shipping](https://www.capterra.com/shipping-software/)[Freight](https://www.capterra.com/freight-software/)[Supply Chain Management](https://www.capterra.com/supply-chain-management-software/) Top alternative Featured Overall rating Based on 80 user reviews Reviews sentiment Positive 80% Neutral 14% Negative 6% Starting price $250 One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmartFreight?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://smartfreight.com&name=SmartFreight) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmartFreight 4.1 (80) VS. [4.2 (243)](https://www.capterra.com/p/29249/Express/reviews/) Starting Price $250 One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (80) Ease Of Use 4.2 (243) Value For Money 3.8 (73) Value For Money 4.0 (218) Customer Service 4.0 (77) Customer Service 4.2 (235) ## SmartFreight alternatives [4.7 (743)](https://www.capterra.com/p/136895/Freightview/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [3.7 (38)](https://www.capterra.com/p/175186/Transportation-Management-and-Trucking-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.4 (35)](https://www.capterra.com/p/153047/Rose-Rocket/reviews/) Starting price $2080.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [MIXMOVE](https://www.capterra.com/p/238915/MIXMOVE/) [4.8 (5)](https://www.capterra.com/p/238915/MIXMOVE/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/238915/MIXMOVE/) ## FAQs about SmartFreight Overview ### Which roles and teams benefit most from SmartFreight? SmartFreight is most used by logistics, warehouse, and operations teams that manage shipping, dispatch, and delivery coordination. Managers and supervisors rely on it to streamline freight workflows, improve shipment visibility, and reduce manual handling, while directors, owners, and executives use it to monitor performance, control costs, and support service decisions. Answer based on 80 reviews Overview ### What company size and specific industries is SmartFreight built for? SmartFreight is designed for businesses that ship goods to customers or other businesses, ranging from smaller operations to large enterprises handling 100 to 500,000 items a week. It suits a wide mix of industries, including pharmaceuticals, tyres, office supplies, and electrical wholesale. Features and Usability ### What are the key features of SmartFreight? SmartFreight includes core logistics management, fleet management, and document management, with standout features around multi-carrier management and freight management. Reviewers most often highlight carrier integrations, consignment creation and search, shipment tracking, least-cost routing, barcode scanning, and reporting, plus customer portal and support options for dispatch and delivery workflows. Answer based on 33 reviews Overview ### How good is SmartFreight for managing freight operations? SmartFreight supports day-to-day freight operations with centralized booking, dispatch, tracking, and shipment records across multiple couriers. Distributors, warehouse teams, and NetSuite users value the single-system workflow and search history, while some businesses report gaps in quoting, occasional performance issues, and manual steps for cheapest-carrier selection or bulk processing. Answer based on 25 reviews Integrations ### Which third-party tools and platforms does SmartFreight integrate with? SmartFreight integrates with 10 third-party tools and platforms, including Shopify, WooCommerce, NetSuite, Odoo, SAP Business One, MYOB Business, Adobe Commerce, and JD Edwards EnterpriseOne. Its catalog also spans ecommerce, ERP, warehouse management, and middleware systems such as 3PL Warehouse Manager and Jitterbit. Answer based on 20 reviews Getting Started and Support ### How easy is it to onboard and train a team on SmartFreight? SmartFreight is generally quick to onboard for warehouse staff, sales teams, and other everyday users, with reviewers describing it as simple and easy to teach in minutes. Training is available in person and live online. Admins or teams setting carrier rules, permissions, or detailed freight data may need extra guidance and time. Answer based on 16 reviews Getting Started and Support ### What customer support options does SmartFreight offer, and how do users rate the experience? SmartFreight offers email/help desk, a knowledge base, phone support, and chat. Users often describe support as quick, reliable, and helpful with fixes and integrations, but experiences are mixed: some report difficulty reaching staff, repeated follow-ups, limited documentation, inconsistent continuity between agents, and slow handling of urgent or complex issues. Answer based on 30 reviews Features and Usability ### How well does SmartFreight handle multiple carriers? SmartFreight gives businesses one place to manage multiple carriers, compare rates, book consignments, and keep carrier relationships separate. Warehouse teams and distributors often find it easy to train staff and switch carriers when needed, though some users mention limited carrier connections, extra fees, and rule setup that can feel restrictive. Answer based on 33 reviews Features and Usability ### Is SmartFreight easy to use for warehouse staff? SmartFreight is generally easy for warehouse staff to learn, with a familiar workflow for consignments, barcode lookup, and daily dispatch tasks. Small operations and busy dispatch teams often like the quick training curve, though some users say the interface feels dated and advanced setup or carrier changes can take extra time. Answer based on 19 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. 3PL Management Outsource and manage third party logistics Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases SmartFreight 42 features Outsource and manage third party logistics Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers A website or login for customers to access information Add customized logos and colors to align with company branding Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Management of commercial motor vehicles for work-related purposes Shipping products/goods by land, sea or air Shipping products/goods by land Management of inbound and outbound shipments in the context of international trade Freight forwarder/forwarding agent that transports cargo internationally with knowledge of customs, and international boundaries, etc. Identify the physical location of an individual, asset, device, etc. Management of the flow of things between point of origin and point of consumption. Trucks that do not reach full load and can be shared Manage and track customer orders for goods, investments, or any other purchases Track the parcel or consignment delivery status Manage and organize the shipping, tracking, and delivery of packages Generate quotes or estimates for customers Track/optimize rates in relation to usage Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Finding the most optimal routes for drivers based on various factors and constraints Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Calculation of shipment price based on size, weight, route, timeframe, and carrier. The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Generate or print labels that contain shipping information for packages Manage and track orders being shipped to customers Track the status over time for a request, process, asset, or transaction Organize and track the physical movement of goods from one location to another Manage and track operations and inventory within warehouses Official shipping document that identifies origin and destination of the shipment, weight, freight, and other details of goods Get Advice We can help you find the software with the features you need. Features 3.9 (77) 3.9 Based on 77 reviews ## Pricing Value for money 3.8 (73) Basic $250.00 One Time Value for money 3.8 (73) 3.8 Based on 73 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Odoo](https://www.capterra.com/p/135618/Odoo/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[ JD Edwards EnterpriseOne](https://www.capterra.com/p/212037/JD-Edwards-EnterpriseOne/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (77) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (77) 4.0 Based on 77 reviews ## User reviews Overall rating 4.1 Based on 80 reviews Filter by rating 5(29) 4(35) 3(11) 2(4) 1(1) Mentioned topic Sorted by most recent SM Shan M. Managing Director Logistics and Supply Chain ### "User Friendly Software. " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 17, 2019 Very collaborative and consultative approach to implementing the system. Pros SmartFreight has facilitated us to despatch 2,000+ consignments in any given day across 25 clients, 6 facilities and 15 different carriers. It is simple for our users to use - my 13 year old has been working in the warehouse over school holidays and on day 2 he was despatching 200 orders per afternoon on the SmartFreight system. Cons It's not so much what I like least, it's more around what I would like the software to be capable of doing based on what I have seen in the industry. We are looking for a truly integrated approach with our WMS to save double handling. Once we can achieve that we will be able to increase our output by another 5% with existing labour. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 22, 2019 Thanks for taking time to provide a review TD Terence D. Operations Supervisor Wholesale ### "Smartfreight Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 15, 2019 Pros Versatility of the system - we are able to load multiple carriers Cons Locating data in the system when a connote required a reprint Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 19, 2019 Thank you for the feedback PK Paul K. Operations Manager Wholesale ### "Good Software, bad support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 August 14, 2019 Pros It's quick, reliable, and easy to use... Cons The support offered. I have to chase up support emails multiple times or they are just ignored. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 18, 2019 Thank you for the feedback RG Robert G. Managing Director Building Materials ### "Long Term user" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2019 WE have had an excellent experience with SmartFreight. Easy to learn, greatly improves productivity due to it covering all our carriers and good value for money. Pros The biggest advantage is that it covers all our carriers which is 10+ It is very well set up and and easy to train any new employee. We came 10 years ago from manually writing con notes so the difference is outstanding. My decision to take on Smart Freight was one of the best I have done. Cons I honestly cannot think of one. All our requirements are covered Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 11, 2019 Thank you for the feedback RP Ravi P. Logistics Manager Logistics and Supply Chain ### "User Friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2019 It always triggers when to order stationary rather than panic when there is none left. We know where the goods are at every stage. Pros All my staff are able to use this program with ease. Cons its used once a month and it serves our purpose. If we were using it on a regular basis then we would have had more exposure to comment. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 11, 2019 Thanks for the review MP Martin P. Operations manager Construction ### "." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 6, 2019 Pros Simple & easy to use. most people can get the hang of it straight away. Cons could do with some upgrades. it would be good to see lead times beside each carrier. E.g. TNT SYD-Perth will be 5 days Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TN Trish N. Owner Information Technology and Services ### "Good" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2019 Great, quick and efficient Pros Ease of use, and no downtime. Variety of freight companies covered. Cons Label holder is cumbersome and outdated Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 11, 2019 Thanks for the feedback SG Shaun G. Warehouse Supervisor Warehousing ### "Ease of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 31, 2019 When at the end of the day & we're trying to get the last few deliveries out of the door, smartfreight can be used easily to get the documents we need Pros Easy & fast to operate, ease of training new staff to use it Cons Having to ring up for inventory issues, also having to ring for minor issues Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 31, 2019 Thank you for the feedback SJ steven J. warehouse manager Hospital & Health Care ### "SmartFreight review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2019 GOOD AND EASY AND LIKE THAT THEY RMIND WHEN YOU NEED TO ORDER STATIONARY Pros ease of use and reminds to order stationary Cons cannot pull daily reports into EXCEL so we can tally against our ERP SYSTEM Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 31, 2019 Thank you for the feedback SS Sindy S. WHS Wholesale ### "Smartfreight" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 30, 2019 Pros It is very user friendly software. One login for every person. Cons The cost to purchase a section . Otherwise it is a good product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 31, 2019 Thanks for the feedback [View all Reviews](https://www.capterra.com/p/144934/SmartFreight/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.