NewBook PMS

NewBook

5 / 5 6 reviews

Who Uses This Software?

NewBook is a great solution for a wide range of properties, such as Hotels, Resorts, Villas, Motels, Holiday Parks and Marinas.


Average Ratings

6 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • NewBook PMS
  • www.newbookpms.co.uk
  • Founded 2010
  • Australia

About NewBook

NewBook's reliable, cutting-edge property and relationship management software will revolutionise your online services and back-office operations by providing you with all the tools you need to efficiently manage your business. NewBook makes it easy for you to take your business online and broaden your sales avenues by allowing you to take bookings through your website, connect to third party sales channels and use other upselling tools and revenue generating activities.


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NewBook Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

NewBook Reviews Recently Reviewed!

Great program that services most of our needs

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to learn and navigate your way around. We love that we can use several tabs at once.

Cons: The biggest issue we have is that the system will not accommodate discounts as well as our stay for 7 pay for 6 nights promotion.

Excellent, user friendly

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, accuracy of data, ability to manage all areas from financial to maintenance improving communication between maintenance & office staff, increased communication to residents.

Cons: Lack of ability to 'drill in' from some reports , lack of customisation in some reports, cannot always go back & forth between original list (eg arrears) and bookings.

Overall: Increased accuracy of reporting, concise categories, increased ability to communicate with maintenance staff & residents

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Awesome progressive PMS that evolves with our park as we grow.

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Newbook is extremely user friendly, providing clear and responsive cloud based PMS that is able to be accessed where ever you are. The knowledge section is a great tool to research a better understanding of how the tools work should you require more information. Also enabling me to meet my customers needs quickly and professionally with so many options to suppport my growing business into the future.

Cons: Love it and dont have any dislikes. I have found when I disliked something is was due to not understanding the functionality and when proficient it changed my view.

Overall: Enabled more me time! Provided numerous functions for reporting and analysing my business that i can see at a click of a button.

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Amazing!

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features.

The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be

Cons: Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.

Very easy to use. Nice, simple interface.

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: NewBook is very bright & colourful.
The interface is very user friendly.
The software is easy to navigate with simple menus.

Cons: I would like to be able to pull different reports from the software occasionally.
More customisation would be nice.

Overall: Saves time & helps me to organise my work load much better

I have been using Newbook for last three and half years.

Nov 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use
Flexible
Modern
Outstanding support from Chris, Lauren & Hannah
Regular updates.

Cons: Booking engine not converting. Not up to date.
Can't use modern widgets such as "Triptease" etc. Most other PMS providers offer this service.
Limited direct OTA connectivity.
Only channel manager available is "Siteminder". Need to have others.
Most updated geared towards caravans and holiday parks rather than independent London hotels.
Review/ guest feedback page extremely outdated.

Overall: Better control, good reporting
tailored to our needs.