Who Uses This Software?

NewBook is a great solution for a wide range of properties, such as Hotels, Resorts, Villas, Motels, Holiday Parks and Marinas.


Average Ratings

14 Reviews
Ease
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • NewBook
  • www.newbook.cloud
  • Founded 2010
  • Australia

About NewBook

NewBook's reliable, cutting-edge property and relationship management software will revolutionise your online services and back-office operations by providing you with all the tools you need to efficiently manage your business. NewBook makes it easy for you to take your business online and broaden your sales avenues by allowing you to take bookings through your website, connect to third party sales channels and use other upselling tools and revenue generating activities.


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NewBook Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental
  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

NewBook Reviews Recently Reviewed!


Good training and the team always responds to our queries quickly.

Nov 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Emailing guests within the system.
Sending SMS to guests.
Printing of guest registration cards.
Automatic sending of emails to guests prior to arrival.
Automatic sending of emails to guests when in house.
Automatic sending of emails prior to guest departure.
Automatic sending of questionnaires.

Overall: Newbook PMS system was recommended to us by another serviced apartment company and we were extremely impressed from the outset. The time we spent on invoicing, when compared to our previous system, was dramatically reduced. The booking function is straightforward and quick. One of the areas of their expertise is training on the system. Lauren is an excellent trainer and the team action all support requests by return. If a member of our team requires further training this is quickly arranged and further support provided.

All charts are easy to view and each user has the ability to customise their personal system. So if you are on reservations you can immediately click into the sales function, or finance - invoicing function. Facility hire charts are also beneficial for the allocation of parking bays or items to up-sell.
Both our housekeeping and maintenance team have their own area within Newbook and can read instructions and new requests every day, to prioritise their work.

Vendor Response

by NewBook on December 20, 2017

Hi Lorraine, Thanks so much for taking the time to give us such a lovely review! It¿s great to see you are using so many of our features and the impact they are having on your business. We have a great support team and we¿re happy to hear they are always around when you need them. Best Regards, The NewBook Team

I have been using Newbook for last three and half years.

Nov 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use
Flexible
Modern
Outstanding support from Chris, Lauren & Hannah
Regular updates.

Cons: Booking engine not converting. Not up to date.
Can't use modern widgets such as "Triptease" etc. Most other PMS providers offer this service.
Limited direct OTA connectivity.
Only channel manager available is "Siteminder". Need to have others.
Most updated geared towards caravans and holiday parks rather than independent London hotels.
Review/ guest feedback page extremely outdated.

Overall: Better control, good reporting
tailored to our needs.

Vendor Response

by NewBook on December 21, 2017

Hi Majaz, Thank you for taking the time to provide a review of NewBook. We are pleased to hear you are happy with the support you receive and we hope you are enjoying the updated group booking functionality we released earlier this year! We have added several OTA direct connections this year, including Airbnb and are looking forward to adding more next year. If there are particular connections that you are looking for, feel free to add a feature suggestion so others can vote and the team can review your requests. We look forward to working together in 2018! Best Regards, The NewBook Team

Capterra-loader

Amazing!

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features.

The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be

Cons: Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.

Vendor Response

by NewBook on December 19, 2017

Hi Jermaine, Thank you for your recent review of NewBook. We are happy to see everything is going well! We have added some global integrations this year and are always looking to add more. If there are any in particular that you¿re looking for, feel free to add a feature suggestion so others can vote and the team can review your requests. Best Regards, The NewBook Team

Capterra-loader

NewBook is comfortably the best Serviced Apartment PMS available.

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The functionality of NewBook is excellent, it is able to handle the nuances of running a serviced apartment operator. Their customer support is extremely useful as well as how well they respond to and implement customer suggestions. I would say that you feel part of the future development of the product.

All in all it has most definitely increased the professionalism and efficiency of how our company works.

Cons: Occasionally can be laggy, but only very occasionally. Other than that, there is nothing to complain about.

Overall: Our entire company operation has benefitted from implementing NewBook. From the financial department, through to reservations, marketing, sales and guest services, there is functionality to improve the efficiency and professionalism of all. This is also a very cost effective solution when compared to other, more complicated and less useful solutions on the market.

Vendor Response

by NewBook on December 19, 2017

Hi Declan, Thank you for your amazing review of NewBook! It¿s great to hear how we¿ve been able to improve your business and that you¿re happy with the support our team provides. Don¿t forget to add feature suggestions if you think of anything else you would like to see in NewBook! Best Regards, The NewBook Team

NewBook simplifies and automates daily tasks, allowing us more time to focus on our guests.

Nov 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's a user friendly system with multiple features we were able to instantly implement to help grow our business, in both revenue earned and customer retention. It's simplicity means our staff training can focus more on the customer experience than the tools we use. The support team are available when we need them, are prompt, efficient and friendly.

Cons: NewBook offers so much, it is a challenge to find time to implement every feature. To be picky, a more intuitive revenue management system would be fantastic, though what it does have still beats anything we've used in the past. The accounting side can also be tricky if not set up correctly from the outset.

Vendor Response

by NewBook on December 19, 2017

Hi Lisa, Thanks so much for the amazing feedback and support. It¿s great to see BIG4 Beacon Resort doing so well in the market. Keep an eye out for our two-way revenue management integration that is coming soon! Best Regards, The NewBook Team

Capterra-loader

Awesome progressive PMS that evolves with our park as we grow.

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Newbook is extremely user friendly, providing clear and responsive cloud based PMS that is able to be accessed where ever you are. The knowledge section is a great tool to research a better understanding of how the tools work should you require more information. Also enabling me to meet my customers needs quickly and professionally with so many options to suppport my growing business into the future.

Cons: Love it and dont have any dislikes. I have found when I disliked something is was due to not understanding the functionality and when proficient it changed my view.

Overall: Enabled more me time! Provided numerous functions for reporting and analysing my business that i can see at a click of a button.

Vendor Response

by NewBook on December 19, 2017

Hi Fiona, Thanks for taking the time to write a review of NewBook. We¿re really happy to hear we¿ve been able to save you lots of time and help you engage with your customers! Best Regards, The NewBook Team

Excellent, user friendly

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, accuracy of data, ability to manage all areas from financial to maintenance improving communication between maintenance & office staff, increased communication to residents.

Cons: Lack of ability to 'drill in' from some reports , lack of customisation in some reports, cannot always go back & forth between original list (eg arrears) and bookings.

Overall: Increased accuracy of reporting, concise categories, increased ability to communicate with maintenance staff & residents

Vendor Response

by NewBook on December 19, 2017

Hi Rebecca, Thank you for your recent review of NewBook; it¿s great to get your feedback about how our system is helping your business. We¿ve updated several reports this year to offer more customisation so keep an eye on our release notes for details. Feel free to add feature suggestions as well so others can vote and our team can review your requests. Best Regards, The NewBook Team

A great product, very happy with it

Nov 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use for ourselves and the customer, constantly being updated as a result of feedback, no double accounting any more! Great developers, very approachable.

Cons: Some features are a bit hard to use and understand, e.g. gift certificates. Specials have to have their own tariff e.g. Pay/Stay deals

Overall: Streamlined bookings compared to our old system. Reasonable reporting system, updates as a result of consumer feedback

Vendor Response

by NewBook on December 19, 2017

Hi Marina, Thanks so much for providing feedback about your experience with NewBook. It¿s great to hear you are happy with our team! If there¿s anything you need help with, don¿t forget to check our Knowledge Base or email our support team - they¿re always happy to help. Best Regards, The NewBook Team

Great program that services most of our needs

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to learn and navigate your way around. We love that we can use several tabs at once.

Cons: The biggest issue we have is that the system will not accommodate discounts as well as our stay for 7 pay for 6 nights promotion.

Vendor Response

by NewBook on January 15, 2018

Hi Jackie, Thanks so much for taking the time to provide a review. It is great to see you are enjoying our system! If you would like to go through another way of setting up your tariffs to accommodate your promotions please let us know. Best Regards, The NewBook Team

Very easy to use. Nice, simple interface.

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: NewBook is very bright & colourful.
The interface is very user friendly.
The software is easy to navigate with simple menus.

Cons: I would like to be able to pull different reports from the software occasionally.
More customisation would be nice.

Overall: Saves time & helps me to organise my work load much better

Vendor Response

by NewBook on December 19, 2017

Hi Christopher, Thanks so much for taking the time to provide a review. We're glad to hear you are enjoying using our system. We're always expanding our reporting functionality but if there's something in particular you are looking for, feel free to add a feature suggestion and the team will review your request. Best Regards, The NewBook Team

The entire process from the beginning to going Live on the day has been a pleasant experience

Dec 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of creating reservations, reporting and navigating the entire program. Reporting is very important in a business for accounting purposes which we use on a daily basis.

Vendor Response

by NewBook on January 15, 2018

Hi Janelle, Thank you for your review of NewBook. We are happy to hear you had a great experience during the signup and training process and we have passed on your feedback. We have several financial and non-financial reports you can customize. Feel free to add a feature suggestion if there is something you would like to see in NewBook that will save you time! Best Regards, The NewBook Team

After spending a LOT of time choosing and two awful experiences prior to Newbook -It's been a dream!

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to use. I love that you can build your own "screen views" with all of the elements you want to see as an individual.

Cons: I would prefer the calendar to be aligned (the dates look like they are in different places depending on the length of the property / apartment name) and it would be great if all one bedroom apartments were together despite locations.....

Overall: So much time saved! The automatization is amazing; takes time to set up, but the fact that you can set criteria for it to either do or not do something based on what you have told it is fab.

Vendor Response

by NewBook on January 15, 2018

Hi Tracey-Anne, Thanks so much for your review of NewBook. We are happy to see you love the automation elements of NewBook! Don't forget to add feature suggestions that other businesses can vote on if there's something you would like added to the system. Best Regards, The NewBook Team

easy to use

Nov 21, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy search tools allowing us to quickly look up clients on the database, allowing us to maximise our customer service.
love how you are able to personalise the whole system to make it yours.

Cons: when a task ends, it would be easier if a button came up allowing you to reset tasks with the click of a button for the upcoming week.

when you change the lead to a customer, it would be better if you could change it back.

Overall: Easy to store our customers, taking away our old outdated system.

Vendor Response

by NewBook on December 19, 2017

Hi Callum, Thanks so much for taking the time to provide a review about NewBook. We¿re glad you¿re enjoying our system so far. Feel free to add your request to our feature suggestion page - our team is constantly reviewing votes and requests for future development! Best Regards, The NewBook Team

This product is the best online package I have ever used!

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is so easy to navigate and if I need any support my requests are answered so quickly. The audit log is a great tool.

Overall: Too many to list.

Vendor Response

by NewBook on January 15, 2018

Hi Jeremy, Thanks so much for your review of NewBook! It's great to see you are using the audit log to see when changes have been made - this is a handy feature. Don't forget you can add feature suggestions if you you would like to see something added to the system - our community is always voting on new ideas. Best Regards, The NewBook Team