--- title: "Newbook Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Newbook Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/144942/NewBook/" page_type: "product" language: "en" --- # Newbook Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Newbook ## What is Newbook? Need an easier way to take reservations? Storable Newbook's Reservations System is an all-in-one solution with an online booking engine, channel manager + intelligent upselling tools, a mobile-friendly interface, and a streamlined booking experience your guests will love. Discover 2-way SMS upgrades & stay extensions, add-ons and activity bookings, and countless additional features. The Online Booking Engine has helped our clients increase revenue, save time and boost direct bookings by up to 600%! ## What is Newbook used for? [Reservations](https://www.capterra.com/reservations-software/)[Campground Management](https://www.capterra.com/campground-management-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Top alternative Featured Overall rating Based on 46 user reviews Reviews sentiment Positive 89% Neutral 2% Negative 9% Starting price $150 Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Newbook 4.5 (46) VS. [4.5 (90)](https://www.capterra.com/p/176517/Campspot/reviews/) Starting Price $150 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (46) Ease Of Use 4.3 (16) Value For Money 4.1 (44) Value For Money 4.6 (16) Customer Service 4.5 (44) Customer Service 4.6 (16) ## Newbook alternatives Highest Rated [4.9 (25)](https://www.capterra.com/p/251297/Park/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144942/NewBook/alternatives/) ## FAQs about Newbook Overview ### Which roles and teams benefit most from Newbook? Newbook is most used by business owners, general managers, and office or administrative teams running hospitality and park operations. These roles rely on it to manage reservations, streamline front-desk workflows, oversee finances and reporting, and keep daily operations organized while maintaining visibility across bookings, guest services, and site management. Answer based on 46 reviews Overview ### What company size and industries is Newbook built for? Newbook is designed for small hospitality operators, with 93% of reviewers from small businesses and 66% in Hospitality. It serves RV parks, campgrounds, glamping sites, boutique hotels, hostels, and marinas, with additional use across Leisure, Travel & Tourism at 12% and Real Estate at 7%. Answer based on 46 reviews Features and Usability ### What are the key features of Newbook? Newbook offers booking management, reservations management, online booking, channel management, and multi-channel distribution for property and activity operations. It also includes billing and invoicing, payment processing, CRM, guest communications, reporting and analytics, maintenance management, housekeeping management, and access controls/permissions. Integrations ### Which third-party tools and platforms does Newbook integrate with? Newbook integrates with 20 third-party tools, including accounting and payments platforms such as Xero, Stripe, Windcave, PayPal, and Sage Accounting, plus marketing and analytics tools like Mailchimp, Act-On, and Google Analytics 360. Its catalog also includes Slack, Meta for Business, MYOB Business, Reckon One, and PriceLabs. Answer based on 9 reviews Getting Started and Support ### How easy is it to onboard and train a team on Newbook? Newbook is generally easy to onboard for frontline staff, with in-person training, live online sessions, webinars, videos, and documentation, plus a demo environment for practice. Reviewers say nontechnical staff learn daily tasks quickly, while admins or teams with complex reservation models may need more time and support. Answer based on 11 reviews Getting Started and Support ### What customer support options does Newbook offer, and how do users rate the experience? Newbook offers email/help desk, FAQ/forum, a knowledge base, phone support, and 24/7 live support. Users often describe support as quick, friendly, and knowledgeable, with helpful training and self-service resources. Some reviewers, however, report frustrating issue resolution, billing follow-up problems, and cases where support did not address complaints. Answer based on 16 reviews Ease of use ### How easy is Newbook to use? Newbook offers a user-friendly booking and property management system that most teams learn quickly. Accommodation operators, community venues, and front-desk staff often find the interface clear, training straightforward, and daily tasks easy to teach, though setup, accounting configuration, and some advanced features can take extra time to understand. Answer based on 14 reviews ## Features AI summary Based on 5,388 Reservations reviews Capterra data shows that buyers of reservations software rank the following features as their top priorities: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) Newbook supports all three features that reviewers rate most highly: **Online Booking**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses accept reservations more easily, keep bookings organized, and maintain clear scheduling visibility, allowing teams to manage availability accurately and deliver a smoother booking experience. Online Booking 5.0 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Booking Management 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Mobile Access 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Customer Support 5.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Rate Management 3.9 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Newbook 138 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Catering Management: Manage catering operations/processes - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Class Scheduling: Schedule in-person or online classes - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Extended Stay: Long term accommodation for guests - Facility Management: Manage the maintenance of building facilities - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Campgrounds: The software is designed for campgrounds - For Summer Camps: The software is designed for summer camps - For Vacation Rentals: Designed for vacation rentals - Forms Management: Store, manage and track all forms in a centralized location - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Geographic Maps: Visualize locations on a map - Group Reservations: The ability to reserve times in groups. - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Communications: Communicate with guests directly within the system - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Historical Reporting: Information, data and reports that are being tracked over time - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Kill Switch: Immediately stop the process from executing - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marina Management: Manage repair, maintenance, and rental processes for docks, yachts, boats, and/or harbors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Channel Sync: Ability to see leads received from various distribution channels in one place - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Online Forms: Create new forms and/or use ready-made online form templates - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Online Reservations: Make and manage reservations online - Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity - Parent Portal: Portal for parents to see and update childrens' info, track progress & more - Payment Processing: Accept, record, and reconcile financial transactions - Permit Management: Manages, automates, stores, and tracks permits to ensure regulatory compliance for multiple industries - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price Optimization: Track factors that affect pricing and adjust prices accordingly to increase sales - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Program Management: Process of managing several related projects or business activities to achieve organizational goals - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Restriction Management: Establish limitations based on certain conditions - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Property: One location - Site Maps: Manage site maps showing plots, availability, utilities etc. - Site Reservation Management: Create and manage reservations for individual camping sites/plots - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Storage Management: Store items for a designated period of time - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Utility Billing: Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.4 (46) 4.4 Based on 46 reviews ## Pricing Value for money 4.1 (44) Free Version Basic $150.00 Per Month Value for money 4.1 (44) 4.1 Based on 44 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)[ Clover](https://www.capterra.com/p/226864/Clover/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (44) 4.5 Based on 44 reviews ## User reviews Overall rating 4.5 Based on 46 reviews Filter by rating 5(38) 4(3) 3(1) 2(0) 1(4) Mentioned topic Sorted by most recent MD Mike D. CEO Recreational Facilities and Services ### "Stay FAR away - looks great, but is the worst product " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 30, 2026 Pros The sales pitch was awesome. As a former IT specialist, it seemed like a great product. The best part of their product was the sales guy. Cons The ease of use: it's not easy at all. Value for money: they held on to our cc money for 3! months, plus fees added up to be 5%!, customer support: horrendous. It's very management and customer unfriendly. We used it one month, lost 4-5k on their fees for a year, yes, they will hound you every other day, and will not address any complaints and reply if you are unhappy. If I can save one person not choosing this product, from the headaches we went through, it has been worth it. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/) Reasons for choosing Newbook Seemed simple to use and have all these wonderful features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 6, 2026 Hi Mike, Thank you for taking the time to share your feedback. We’re sorry to hear your experience with Storable Newbook did not meet expectations. We take comments regarding support, billing, and overall customer experience very seriously, and we understand how frustrating this situation must have been for you and your team. We genuinely value all customer feedback, as it helps us continue improving both our platform and the experience we provide operators. If you’re open to it, we’d welcome the opportunity to learn more about your experience and continue the conversation directly. Thank you again for your feedback. AN Anonymous User Chief Legal Counsel Hospitality ### "Very Bad All-Around Experience" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 4, 2025 Pros Failed to properly convey system limitations during the sales process. Oversold capabilities of the system, including operationally and with accounting and reports. Refused to refund our company's initial deposit when these issues were uncovered during the implementation process and we had terminated services. It's a shame that Newbook is developing a negative reputation by overpromising and underdelivering. Cons Unfortunately, our experience with Newbook was extremely negative. We built strong initial relationships and had good communication, but Newbook oversold what they system was capable of achieving in conjunction with out current systems. We sunk thousands of dollars into an implementation process that failed at 2 properties, and Newbook refused to refund a penny and when quiet. I do not recommend doing business with this company in any capacity. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HT Haley T. Manager Hospitality ### "Campground manager" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 6, 2025 Worst experience. It’s overall confusing. The receipts are awful and don’t make sense and doesn’t itemize things. I can’t even give my clients a proper receipt. Don’t use this software! It’s a nightmare Pros There is nothing that is good about this software. If I could give it 0 stars I would. Cons There’s 12 steps for every thing you want to do. Not user friendly. Hard to train people. Can’t do group bookings! It’s awful!!! Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Corporate implemented this to stream line with multiple parks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 15, 2025 Hi Haley, thank you for the review. We're sorry to hear about your negative experience with Newbook and this review is surprising as we don't usually hear this sort of feedback. In regards to your comment about not being able to do Group Bookings, this is incorrect. See below for guides on how to use Group Bookings on Newbook. Managing Group Bookings: https://youtu.be/6XfiRHAVC-g Editing Group Bookings: https://youtu.be/1iAuUEISiqE Please don't hesitate to reach out if you would like to discuss your review further! TM Tiffany M. Manager Hospitality ### "NOT user friendly" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 11, 2024 The mandatory trainings were nothing but listening to somebody talk through the system. There was no hands on interactive training or training that actually pertained to the systems we needed to utilize. Any question during the training was met with unfriendly and curt response. The system itself is beyond unfriendly to use. Airbnb app or a spreadsheet is much easier to maneuver. We would highly recommend looking for another booking platform besides Newbook. Pros The calendar interface with the guest is ok Cons The experience with Newbook was very frustrating. We were never able to get the program to work with our hybrid business model of private/public reservations, despite being promised it would. After many many hours of training, emails, and customer service calls we decided to cancel the subscription and then continued to receive billings. Reasons for choosing Newbook We were over promised that Newbook would be able to collaborate with our product model. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 19, 2024 Hi Tiffany, Thank you for your review. This isn’t the usual feedback we hear from our customers, so we're sorry to hear about your experience with Newbook. We understand Customer Success has been actively collaborating with you to offer personalized training and assistance, so we will share this feedback with our team. PB Phyllis B. Finance Manager Civic & Social Organization ### "Easy to use software with good reports" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2024 Good customer service and great product. Pros Newbook is user friendly software that integrates well with Xero. Perfect for hiring rooms at our community centre. Cons Overall very happy with the software and no complaints. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. HO Hank O. CARETAKER/MANAGER Leisure, Travel & Tourism ### "super satisfied" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2023 increase sales Pros simplicity, aftersales help outstanding, full of features Cons regret being too old to fully understand and use system to it's capacity Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 8, 2023 Hi Hank, thanks for the great review! We're thrilled to hear that you're enjoying Newbook. Don't hesitate to reach out to our support team or tune into our online webinars if you ever want more guidance on how to use the Newbook software to it's capacity! CB charlie B. Sport & Recreation Officer Government Administration ### "great support and customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2023 excellent Pros easy to usegood visuallyeasy to switch around Cons not yethaven't used it enough yetso far so good Reasons for choosing Newbook other existing sites within council used it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 5, 2023 Hi Charlie, thanks for the positive review. We're glad to hear you're enjoying your experience with Newbook so far. Our support team is available 24/7 so please don't hesitate to reach out! Thanks for being part of the Newbook family. Kind Regards, The Newbook Team SP Sarah P. Administration Assistant - Recreation Services Government Administration ### "Fantastic Product - great tech support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2023 Easy to use, great support , good training. Pros The screen view is user friendly and the training from Newbok was thorough. Cons nothing I have come across so far - it has all been positive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 5, 2023 Hi Sarah, thanks so much for the positive review! We're glad to hear your enjoying Newbook and finding it easy to use. Thanks for being part of the Newbook family. Kind Regards, The Newbook Team TE Toby E. Guest Relationship & Systems Officer Dairy ### "If you aren't using NewBook then you aren't running your business properly." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2022 Absolutely love Newbook! Pros The software itself is one of the best I've ever had the pleasure of using. Basic yet complex and has everything you need and more in a product like this. I love that you can't make a mistake. There is always warnings and pop ups just to ensure you are doing the right thing at all times. I love the fact that every key stroke and every action is recorded in the audit log. I absolutely love this software. Cons That it makes me addicted to it and I find it hard to drag myself away from it at the end the day. I am constantly running different reports and filtering information to see what i can find. Reasons for choosing Newbook It's slick and professional yet user friendly system with an absolutely brilliant support tea always ready to help. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 5, 2023 Hi Toby, what a great review! We appreciate you sharing your experience with Newbook and it's so nice to hear that you're enjoying it so much. We appreciate your support and thank you for being part of the Newbook family. Kind Regards, The Newbook Team GD Gilles D. Owner operator Hospitality ### "Best move ever for my business futur. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2022 Very good experience and integration was a challenge. Pros Ease of use, on line book ! And all the feature available. Cons It’s a bit confusing at start but I’m learning everyday. Reasons for choosing Newbook Feature ease of use and support. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 5, 2023 Hi Gilles, Thanks for the 5 star review! It's great to hear that you're happy with your move to Newbook and find it easy to use as you learn. The support team is always available so don't hesitate to reach out. Thanks for being part of the Newbook family. Kind Regards, The Newbook Team [View all Reviews](https://www.capterra.com/p/144942/NewBook/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Campspot vs Newbook](https://www.capterra.com/compare/144942-176517/NewBook-vs-Campspot) [RMS vs Newbook](https://www.capterra.com/compare/144942-208354/NewBook-vs-RMS-Cloud)