# Page 2 | Newbook Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Newbook the right Reservations solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144942/NewBook/reviews --- Newbook 4.6 (45) [View alternatives](https://www.capterra.com/p/144942/NewBook/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Newbook ## Showing most helpful reviews Showing 26-45 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Mathew M. Owner/Manager Hospitality Used the software for: 6-12 months ### "Great Product and Service!" February 7, 2022 5.0 Exceptional, and the increase in revenue from the features that were set up and explained by Newbook has been great! Not only are the features easy to use and profitable, but the assistance to point out these new features and set up the new features are unheard of in the PMS we came from. Also the confidence and efficiency from staff at New book we dealt with made us very confident of implementing these new features. Pros Integration was surprisingly easy, and also easy to learn. It feels like someone is and has continually improved the program to for the users benefit. Support at time of switching was incredible and is still great! Dynamic pricing, the gateway and \[SENSITIVE CONTENT\] input was priceless Cons The only small con I can think of, is at time of integration we had a large amount of money in client accounts due to covid, and they did not move across ( I understand the complexities of integrating 2 different systems and bringing all data across.) We eventually manually added a credit note to client accounts, and in hind sight should have done this straight away, which would have allowed us to stop our subscription with RMS a month or so earlier Reason for choosing Newbook Recommendations from 2 or 3 people Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Slow, Huge amounts of down time at really busy times of the year, Ordinary support. Review Source Response from Newbook February 10, 2022 Hi Matthew, Thanks for sharing your experience of switching to NewBook! It's great to hear our support team made the switch easy, and that you're already benefiting from our revenue-generating features. We appreciate your support! Kind Regards, The NewBook Team JB Janelle B. Manager Hospitality Used the software for: 2+ years ### "Review 2022" February 23, 2022 5.0 Pros NewBook is pleasant to use as the support team are always willing to assist and the knowledge base and support wiki is at your fingertips for answers. The booking system is easy to use and teach, ease of rates change and accounting is a very important for reports. Newbook has many other features. Cons We did have issues with integration from our previous software but this was very minor. Alternatives considered [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Reason for choosing Newbook I had used NewBook previously and enjoyed the ease of the usage of the software Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) This software did not have our caravan sites on it and the old system was not being used in the correct capacity for accounting etc. prior to my employment. Review Source Response from Newbook February 28, 2022 Hi Janelle, Thanks for sharing your experience with NewBook! It's great to hear that you find the system easy to use and that our customer support team are always available when you need assistance. Thanks for being part of the NewBook family! Kind Regards, The NewBook Team PB Phyllis B. Finance Manager Civic & Social Organization Used the software for: 6-12 months ### "Easy to use software with good reports" April 22, 2024 5.0 Good customer service and great product. Pros Newbook is user friendly software that integrates well with Xero. Perfect for hiring rooms at our community centre. Cons Overall very happy with the software and no complaints. Review Source Jermaine W. Consultant Hospitality Used the software for: 2+ years ### "Amazing!" November 15, 2017 5.0 Pros A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features. The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be Cons Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector. Review Source Response from Newbook December 20, 2017 Hi Jermaine, Thank you for your recent review of NewBook. We are happy to see everything is going well! We have added some global integrations this year and are always looking to add more. If there are any in particular that you¿re looking for, feel free to add a feature suggestion so others can vote and the team can review your requests. Best Regards, The NewBook Team ML Majaz L. General Manager Hospitality Used the software for: 2+ years ### "I have been using Newbook for last three and half years. " November 14, 2017 4.0 Better control, good reporting tailored to our needs. Pros Ease of use Flexible Modern Outstanding support from Chris, Lauren & Hannah Regular updates. Cons Booking engine not converting. Not up to date. Can't use modern widgets such as "Triptease" etc. Most other PMS providers offer this service. Limited direct OTA connectivity. Only channel manager available is "Siteminder". Need to have others. Most updated geared towards caravans and holiday parks rather than independent London hotels. Review/ guest feedback page extremely outdated. Review Source Response from Newbook December 22, 2017 Hi Majaz, Thank you for taking the time to provide a review of NewBook. We are pleased to hear you are happy with the support you receive and we hope you are enjoying the updated group booking functionality we released earlier this year! We have added several OTA direct connections this year, including Airbnb and are looking forward to adding more next year. If there are particular connections that you are looking for, feel free to add a feature suggestion so others can vote and the team can review your requests. We look forward to working together in 2018! Best Regards, The NewBook Team BB Ben B. MD Hospitality Used the software for: 2+ years ### "Great PMS" January 7, 2022 5.0 Pros Extensive reporting ability, always adding new features. API allows custom integrations which is great. Cons I find configuring rates etc for channel manager connections is a bit fiddly and not especially well optimised for mobile devices Review Source Response from Newbook January 11, 2022 Hi Ben, Thank you for leaving us a positive review! It's great to see that you enjoy the reporting capabilities and the regular feature releases. If you ever need assistance with channel manager connections, our support team are just a phone call away! Kind Regards, The NewBook Team EM Esther M. Business Owner Hospitality Used the software for: 6-12 months ### "Customer service at it's best" May 4, 2022 5.0 Pros Newbook is a fantastic way to manage bookings for my accommodation business. Although we are a small concern and use the basic features, we have explored the many tutorials which clarify features for bigger hotels with a large inventory of extra items and activities. Newbook even caters for long stay clients. Our travel agent bookings are well managed and the customer service is faultless. The training team are well versed in all aspects of the booking system and are friendly and professional. I would highly recommend Newbook to any hotel, irrespective of the size. It's money well spent for ease of mind. Cons The knowledge base was quite hard to navigate initially, but has been upgraded over the past month. Review Source Response from Newbook May 5, 2022 Hi Esther, Thank you for sharing your experience with NewBook! It's wonderful to hear that the system makes managing bookings at your property easy. We appreciate the support and for recommending NewBook to other hoteliers. Kind Regards, The NewBook Team pR paul R. Business Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Newbook at Lakes Main Holiday Park" September 29, 2022 5.0 We love it. The program is perfect for us to manage 20 plus cabins and camping sites. The support staff are always helpful and in a good mood. That's important because you feel like you can ask for help. Pros Newbook is very user friendly. Unlike some other programs, technical issues are minimal to none. I can train a new staff member how to use it very quickly. All your favourite functions are displayed and you can drop and drag to arrange the screen very simply anyway you like. Also - they offer ongoing training and new feature webinars. Cons I have not used it for Marketing to customer base as yet and this would be awesome if it's there. Reason for choosing Newbook I spoke to existing customers using RMS and even they suggested Newbook was the superior product. A fellow Holiday Park owner was moving from RMS to Newbook. Review Source LS Lisa S. General Manager Used the software for: 2+ years ### "NewBook simplifies and automates daily tasks, allowing us more time to focus on our guests." November 20, 2017 5.0 Pros It's a user friendly system with multiple features we were able to instantly implement to help grow our business, in both revenue earned and customer retention. It's simplicity means our staff training can focus more on the customer experience than the tools we use. The support team are available when we need them, are prompt, efficient and friendly. Cons NewBook offers so much, it is a challenge to find time to implement every feature. To be picky, a more intuitive revenue management system would be fantastic, though what it does have still beats anything we've used in the past. The accounting side can also be tricky if not set up correctly from the outset. Review Source Response from Newbook December 20, 2017 Hi Lisa, Thanks so much for the amazing feedback and support. It¿s great to see BIG4 Beacon Resort doing so well in the market. Keep an eye out for our two-way revenue management integration that is coming soon! Best Regards, The NewBook Team CV Carolyn V. Property Specialist Real Estate Used the software for: 1-2 years ### "Holiday Rentals" July 15, 2021 5.0 Excited to work on marketing strategies and customer feedback via the platform. Pros Newbook has an impressive amount of features. It's quite exciting to know you can do so much on this platform. Cons Uploading of properties is quite time consuming. It would be great to learn more about this and how we can reduce the time it takes. Review Source Response from Newbook July 18, 2021 Hi Carolyn, Thank you for taking the time to leave a positive review! It's great to hear you are enjoying so many of the NewBook features! If you would like to find out how you can make the most out of the system, you can book in for a free productivity meeting with our Customer Relations team. Thank you for being a valued member of the NewBook family. Kind Regards, The NewBook Team IA Ifeanyi A. IT Manager Hospitality Used the software for: 1-2 years ### "Nice Property Manager" March 1, 2022 5.0 Pros Coming in-build with a channel manager, direct messaging, invoice forwarding, group booking/management, survey template and analysis and accounting functions made this software handy. It encompasses a whole lot of functions that aid managing properties. Cons As compared to other products, it came a bit pricy. Review Source Response from Newbook March 11, 2022 Hi there, Thank you for sharing your experience with NewBook. It's wonderful to hear that the system's functionality assists in managing your properties. We appreciate your support! Kind Regards, The NewBook Team cB charlie B. Sport & Recreation Officer Government Administration Used the software for: Less than 6 months ### "great support and customer service" July 18, 2023 5.0 excellent Pros easy to usegood visuallyeasy to switch around Cons not yethaven't used it enough yetso far so good Reason for choosing Newbook other existing sites within council used it Review Source Response from Newbook September 5, 2023 Hi Charlie, thanks for the positive review. We're glad to hear you're enjoying your experience with Newbook so far. Our support team is available 24/7 so please don't hesitate to reach out! Thanks for being part of the Newbook family. Kind Regards, The Newbook Team RK Rebecca K. Administration Manager Real Estate Used the software for: 1-2 years ### "Excellent, user friendly" November 17, 2017 5.0 Increased accuracy of reporting, concise categories, increased ability to communicate with maintenance staff & residents Pros Ease of use, accuracy of data, ability to manage all areas from financial to maintenance improving communication between maintenance & office staff, increased communication to residents. Cons Lack of ability to 'drill in' from some reports , lack of customisation in some reports, cannot always go back & forth between original list (eg arrears) and bookings. Review Source Response from Newbook December 20, 2017 Hi Rebecca, Thank you for your recent review of NewBook; it¿s great to get your feedback about how our system is helping your business. We¿ve updated several reports this year to offer more customisation so keep an eye on our release notes for details. Feel free to add feature suggestions as well so others can vote and our team can review your requests. Best Regards, The NewBook Team PK Prasad K. Business owner Hospitality Used the software for: Less than 6 months ### "Very unprofessional team , " April 15, 2019 3.0 Initially they were good, but later sales people sold me expensive version but it was totally not value for money. Support system is very bad specially when you have issues.It is not supported by lot of websites. Pros Payment system integration, and taking payment is very easy Cons Support very poor , very complex to use , do not provide connection to lot of websites Review Source Response from Newbook April 24, 2019 Hi Prasad, It is disappointing to see that you are posting this incorrect review of NewBook on Capterra. Our team provided solutions to all of your needs and complex requirements. Our system can be either easy or complex depending on how complex your individual property/rate setup is. As a property management system NewBook has a large number of OTA's directly connected such as Expedia Group, Hotels.com, Booking.com, AirBnB, HomeAway, TripAdvisor, Trip.com Agoda, Lido and many others but we never promoted to have hundreds like a separate channel manager would, i.e Siteminder (which we also support). If posting a bad review is an attempt to avoid paying your outstanding bills I can assure you we do not operate that way and are confident potential clients will see the large number of positive reviews and know we really do take care of our clients and offer top notch service and support. Regards, Shaye Illich Business Development Manager AG Ann G. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "New to NewBook" May 3, 2022 5.0 Pros As a new manager within the accomodation sector, the support and guidance received from all New Book staff has been outstanding. The system is easy to navigate and has reduced much administration stress so that our focus can be aimed at the customer experience! Cons The need to receive a token on each log in...... Reason for choosing Newbook Word of mouth, online investigating and testimonials. Review Source Response from Newbook September 5, 2023 Hi Ann, Thanks for the great review! We're happy to hear that our software has helped relieve some of the admin stress in your business. What a great result! Thanks for being part of the Newbook family. Kind Regards, The Newbook Team MD Marina D. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "A great product, very happy with it" November 21, 2017 4.0 Streamlined bookings compared to our old system. Reasonable reporting system, updates as a result of consumer feedback Pros Easy to use for ourselves and the customer, constantly being updated as a result of feedback, no double accounting any more! Great developers, very approachable. Cons Some features are a bit hard to use and understand, e.g. gift certificates. Specials have to have their own tariff e.g. Pay/Stay deals Review Source Response from Newbook December 20, 2017 Hi Marina, Thanks so much for providing feedback about your experience with NewBook. It¿s great to hear you are happy with our team! If there¿s anything you need help with, don¿t forget to check our Knowledge Base or email our support team - they¿re always happy to help. Best Regards, The NewBook Team SP Sarah P. Administration Assistant - Recreation Services Government Administration Used the software for: Less than 6 months ### "Fantastic Product - great tech support" July 18, 2023 5.0 Easy to use, great support , good training. Pros The screen view is user friendly and the training from Newbok was thorough. Cons nothing I have come across so far - it has all been positive Review Source Response from Newbook September 5, 2023 Hi Sarah, thanks so much for the positive review! We're glad to hear your enjoying Newbook and finding it easy to use. Thanks for being part of the Newbook family. Kind Regards, The Newbook Team MD Melanie D. Owners/Manager Hospitality Used the software for: Less than 6 months ### "Business made easier" December 8, 2020 5.0 Newbook staff are fabulous, prompt & reliable. They are always chirpy & very bubbly on the phone. They know their stuff & if they can't help with a question, they will find out & get back to you. Pros What I like most about the software is the dashboard & having favourites to click on. Cons I least like, there is so much we can do in the program, it gets a bit overwhelming to find everything. Reason for choosing Newbook Because we used Newbook in our previous holiday park & we loved it. Review Source Response from Newbook December 15, 2020 Hi Melanie. Thank you for your review of NewBook! We're so happy you're loving it and are impressed with our knowledgeable staff. Our Customer Relations Team offers free productivity meetings where they can help explain features and show you some handy tips and tricks within the system. If you're interested, you can book your meeting here: https://bit.ly/3gKZMdc Thanks again, Melanie! TW Tracey-Anne W. Reservations/Guest Relations Hospitality Used the software for: Less than 6 months ### "After spending a LOT of time choosing and two awful experiences prior to Newbook -It's been a dream!" November 20, 2017 5.0 So much time saved! The automatization is amazing; takes time to set up, but the fact that you can set criteria for it to either do or not do something based on what you have told it is fab. Pros It's so easy to use. I love that you can build your own "screen views" with all of the elements you want to see as an individual. Cons I would prefer the calendar to be aligned (the dates look like they are in different places depending on the length of the property / apartment name) and it would be great if all one bedroom apartments were together despite locations..... Review Source Response from Newbook January 15, 2018 Hi Tracey-Anne, Thanks so much for your review of NewBook. We are happy to see you love the automation elements of NewBook! Don't forget to add feature suggestions that other businesses can vote on if there's something you would like added to the system. Best Regards, The NewBook Team CF Callum F. Loan Consultant Financial Services Used the software for: Less than 6 months ### "easy to use" November 21, 2017 4.0 Easy to store our customers, taking away our old outdated system. Pros Easy search tools allowing us to quickly look up clients on the database, allowing us to maximise our customer service. love how you are able to personalise the whole system to make it yours. Cons when a task ends, it would be easier if a button came up allowing you to reset tasks with the click of a button for the upcoming week. when you change the lead to a customer, it would be better if you could change it back. Review Source Response from Newbook December 20, 2017 Hi Callum, Thanks so much for taking the time to provide a review about NewBook. We¿re glad you¿re enjoying our system so far. Feel free to add your request to our feature suggestion page - our team is constantly reviewing votes and requests for future development! Best Regards, The NewBook Team Similar Products Featured