# Dialshree Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Dialshree Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/144944/Dialshree --- # Dialshree Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dialshree ## What is Dialshree? DialShree is a complete AI-powered omnichannel contact center platform built for BPOs, banks, telecoms, e-commerce companies and enterprises across Africa, India and the GCC. It brings all communication channels — voice calls, WhatsApp, email, live chat, SMS, Facebook, Twitter and video — into one unified agent workspace. Agents handle every interaction from one screen. Supervisors get real-time visibility across all channels and all teams. ## What is Dialshree used for? [Call Center](https://www.capterra.com/call-center-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/) Top alternative Featured Overall rating Based on 74 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Starting price $15 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dialshree?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.elisiontec.com&name=Dialshree) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dialshree 4.7 (74) VS. [4.4 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $15 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (74) Ease Of Use 4.0 (18,125) Value For Money 4.6 (73) Value For Money 4.0 (12,812) Customer Service 4.8 (73) Customer Service 4.1 (14,043) ## Dialshree alternatives Highest Rated [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144944/Dialshree/alternatives/) ## FAQs about Dialshree Overview ### What problems does Dialshree solve? Dialshree solves slow call center setup, low agent productivity, poor contact ratios, and fragmented customer communication by combining customizable dialing, omnichannel workflows, in-depth reporting, and fast issue resolution. Sales teams, call center managers, support teams, and CRM-connected operations benefit from smoother deployments, less downtime, easier training, and clearer performance visibility. Answer based on 30 reviews Overview ### Which roles and teams benefit most from Dialshree? Dialshree is most used by contact center leaders, customer service managers, and IT teams that oversee calling operations. Team leads and quality managers use it to monitor agent performance and campaign productivity, while system administrators, IT managers, and executives rely on it for dialer setup, system support, reporting, and operational visibility. Answer based on 74 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Dialshree built for? Dialshree is built primarily for enterprise organizations, which make up 38% of reviewers, and is used most in Information Technology and Services at 17%. It serves BPO, KPO, call centers, telemarketing, banking, healthcare, eCommerce, automotive, government, and also fits midsize businesses at 35% and small businesses at 27%. Answer based on 74 reviews Features and Usability ### What are the key features of Dialshree? Dialshree offers core call center features like predictive dialing, auto-dialer modes, IVR, and automatic call distribution, with differentiators in skill-based routing, sticky agent routing, and omnichannel communication. Reviewers also highlight call recording, real-time reporting, report export, dashboard visibility, CRM integration, and customization through APIs and user roles. Answer based on 30 reviews Overview ### How well does Dialshree work as a call center solution? Dialshree works well as a call center solution for outbound, inbound, and omnichannel customer service teams. Businesses describe easy call management, smart routing, IVR, recording, reporting, CRM integration, and cloud deployment as practical strengths. Some teams mention occasional call drops, support response delays, or minor process improvements they still want. Answer based on 24 reviews Integrations ### Which third-party tools and platforms does Dialshree integrate with? Dialshree integrates with Salesforce CTI Toolbar and Microsoft Dynamics GP, and its catalog also includes CRM++ CTI, SugarCRM, SuiteCRM, Vtiger CRM, Zoho ContactManager, Cloud IP PBX, Dial-Office IP PBX, and Virtual IP PBX. These integrations cover CRM and telephony connections for call handling and related workflows. Answer based on 9 reviews Getting Started and Support ### What training and onboarding options does Dialshree offer? Dialshree provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Dialshree offer, and how do users rate the experience? Dialshree offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as quick, helpful, and knowledgeable, especially during setup, customization, and daily use. Some mention occasional delays in resolving issues or assessing new feature requests, but overall sentiment is positive. Answer based on 30 reviews Features and Usability ### What features does Dialshree offer for call and contact teams? Dialshree offers a wide range of call center and contact management features that fit daily operations well. Teams often mention auto dialers, predictive dialing, IVR, call recording, dashboards, reports, omnichannel support, and customization. Some businesses also note missing niche features, slower feature rollout, or occasional dialing conflicts. Answer based on 25 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 4.8 (42) 57.14% of 42 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Monitoring 4.8 (38) 52.63% of 38 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Center Management 4.9 (30) 63.33% of 30 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Computer Telephony Integration 4.7 (29) 55.17% of 29 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Automatic Call Distribution 4.8 (28) 50.00% of 28 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Logging 4.7 (23) 60.87% of 23 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Dialshree 94 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Screen and filter calls that get sent to voicemail inboxes/answering machines Application programming interface that allows for integration with other systems/databases System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails For Cloud-based phone system that sends and receives calls via the internet. A call center that primarily receives calls, typically customer service focused Identify which applications need to exchange data and enable these data connections Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage contacts across multiple mailing lists Ability to chat online in real time Templated responses for responding quickly to recurring support requests Agents choose who to call and when Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Two-way actions and communication between multiple users in real time Record the audio of phone conversations for quality assurance purposes A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System calls multiple numbers at once and connects the agent to the first number that answers System provides callee information to agent prior to the call to help determine whether or not to make the call Arrange tasks based on the level of priority or urgency Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Enables the connectivity to send and receive calls over the internet Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Voice messages are stored online and accessible via a visual interface Computer-based system that allows users to send and receive voice messages Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (74) 4.7 Based on 74 reviews ## Pricing Value for money 4.6 (73) Free Trial Basic $15.00 Per User,Per Month Value for money 4.6 (73) 4.6 Based on 73 reviews ## Integrations [ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[ Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[ SuiteCRM](https://www.capterra.com/p/136373/SuiteCRM/)[ Third Party Risk Management](https://www.capterra.com/p/194844/Third-Party-Risk-Management/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (73) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (73) 4.8 Based on 73 reviews ## User reviews Overall rating 4.7 Based on 74 reviews Filter by rating 5(56) 4(13) 3(5) 2(0) 1(0) Mentioned topic Sorted by most recent MC manish C. Information technology Banking ### "A Reliable and Feature-Rich Call Center Solution That Delivers Results" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2025 Goodoverall experience with Dialshree has been positive and productive. The platform offers a comprehensive call center solution that is both powerful and customizable Pros Dialshree offers a comprehensive suite of call center functionalities—predictive dialing, IVR, ACD, call recording, CRM integration, and real-time analytics—all in one system. Cons Bast of the Ecosmob’s technical support is generally responsive and helpful. users report timely resolution of issues and assistance during setup or integration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2026 Dear Manish, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we assure you to keep serving best. Sincerely, The whole team at Elisiontec KJ Komolika J. Uber agent Telecommunications ### "The most efficient software to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2025 1000/10 if i sat overall this app is worth using and worth trying. The staff here is very helpful and very promising nature Pros Easy go use call management is very easy no bugs no issues i like this software and been using this from over a year Cons I like that software very much as it is very much and very affordable. Using it is very easy.loved this app Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2026 Dear Komolika, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Thanks again, and we assure you to keep serving best. Sincerely, The whole team at Elisiontec SS Sanket S. Support Engineer Telecommunications ### "Customer Experience with DialShree" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2024 The seamless WhatsApp integration was a game-changer, enabling us to reach customers on a platform they use daily. The ability to maintain conversation history and context has greatly enhanced our customer service experience. Pros Top Notch Customer Experience with DialShree Auto dialing process for the calling process Cons Our experience with DialShree has been nothing short of transformative. The omnichannel communication capabilities have allowed us to connect with our customers across platforms without missing a beat Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 16, 2024 Dear Sanket, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we assure you to keep serving best. Sincerely, The whole team at Elisiontec KK kuldip K. Technical Support Information Technology and Services ### "Technical Support Manager " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2024 Now we are happy to use this Dialshree application Pros \*\*Auto Redialing missed Calls The application provides a satisfying user experience, with specific praise for its functionality. Cons The system includes default reports and schedules maintenance times to ensure effective performance and upkeep. Alternatives considered [Ameyo](https://www.capterra.com/p/85852/Ameyo/) [Dialing Innovations Call Center Application Suite](https://www.capterra.com/p/173066/Call-Center-Applications/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 5, 2024 Dear Kuldip, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we assure you to keep serving best. Sincerely, The whole team at Elisiontec RK Rajendra K. IT Exective Import and Export ### "Good dailer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 14, 2024 Dailshree is very easy dialer and easy use for admin and agents . all reports are correct. Pros Most like about dialshree is recoding module all recording is download in one time Cons All good about dialshree .all module is good and easy to use . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 28, 2024 Dear Rajendra, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we assure you to keep serving best. Sincerely, The whole team at Elisiontec GG Gourav G. Dialer Technical Analyst Banking ### "ELISION DIALSHREE" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2024 Pros Dialshree Progressive Dialer,Auto Dialer, Power Dialer, Predictive Dialer Easy to use for all functions are available in front at side. elision team are quick support Cons Nothing as of now. Everything is working well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 29, 2024 Dear Gourav, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we assure you to keep serving best. Sincerely, The whole team at Elisiontec SD Somesh D. Operation Manager Marketing and Advertising ### "Perfect Solution for Call Centers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2023 Pros Prompt Call Recordings, Excellent Support Cons Nothing as such, dialshree developers keep things improving Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 29, 2024 Dear Somesh, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we assure you to keep serving best. Sincerely, The whole team at Elisiontec KJ Kanhaiya J. Operation Education Management ### "DialShree has done all good for the process!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2023 Really good experience, expect couple of hiccups during initial time Pros It was god experience in implementing DialShree's Cloud Call Center Solution for our business, and we must say that it has significantly transformed our customer service operations.Firstly, the cloud-based nature of DialShree's solution has been a game-changer for us. It eliminated the need for complex and expensive on-premises hardware, allowing us to streamline our operations and reduce costs. The smart call routing methods provided by DialShree have been particularly impressive. The system intelligently analyzes incoming calls and directs them to the most appropriate agent or department based on predefined rules and criteria. Cons Well it is working well till now. So all good we can say. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 1, 2023 Dear Kanhaiya, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we assure you to keep serving best. Sincerely, The whole team at Elisiontec SW Samson W. Head Customer Service Transportation/Trucking/Railroad ### "DialShree comes with vast customizable Reports & call routing methods!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2023 Really great experience working with them Pros Best on our nature of business, workflow automation is a key. Call routing methods including sticky agent, language based routing helped us to reduce the time & given our customers personlized experience, entire process was smooth & support team is apt. Cons Well couple of features we had to implement considering our process on top of solution, though Elision has advanced team of professional, hence we didn't face any issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 1, 2023 Dear Samson, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we assure you to keep serving best. Sincerely, The whole team at Elisiontec KB Kunal B. Team Leader Medical Devices ### "DialShree is top notch platform with splendid features and support service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2023 Amazing experience with DialShree overall. Pros DialShree has one of the best self service platform, customized reports and smooth call connectivity made our job simple & productive. They also have super supportive support staff. Cons It was all good and up to our expectation, nothing that's problematic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 10, 2023 Dear Kunal, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we assure you to keep serving best. Sincerely, The whole team at Elisiontec [View all Reviews](https://www.capterra.com/p/144944/Dialshree/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Salesforce Sales Cloud vs Dialshree](https://www.capterra.com/compare/61368-144944/Salesforce-vs-Dialshree)