Who Uses This Software?

BPO, KPO, Corporates


Average Ratings

10 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $100.00/month/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Elision Technolab
  • www.elisiontec.com
  • Founded 2007
  • India

About Dialshree

Call center software with additional features such as a voice logger, voip, outbound dialer, IPPBX and asterisk base solution.


Dialshree Features

  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management

Dialshree Reviews Recently Reviewed!


Capterra-loader

Excellent work. Excellent communication. Very knowledgeable.

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: They were able to take my idea and make it work in my project. Very knowledgeable about the software. Will definitely be using them again.

Cons: None. I really do not have any cons. I am only repeating that I don't have any cons because of the minimum character length

By using dialshree we get best productivity productivity

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reports are proper and flexible.
East to use.
All in one solution for Call center.
even we are planing to increase our number of agent with same solution.

Cons: over all , it is best software .
just need to update system time by time with real world problems.

I think it is zero error solution

Overall: Zero Down time

After using this product we are really happy to use this dialshree.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very easy to use. we can also easily manage and getting all kind of reports.
all are options are very easy to learn and use.

Cons: I like first page i.e dashboard. and all available features of this software.
I am highly recommended this products to use.

Overall: We are lots of get benefits to using this software.
first this software is very easy to learn and use. we can generate all kind of agent and all reports as per my organization need.

Customer support is excellent and great positive and proactive approach of entire team

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User Friendly and customize software. Software is error free and customer support team is also excellent.

Overall: Software is very user friendly and customize so anybody can work on it easily. Zero Down time and error free solution with all our requirements

Good to buy this solution. It made our work easy to call customers and also it saves our time

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There many key things are good in the dialer but i liked sms and email module because it made my work easy to send sms and email directly to the customers

Cons: As such nothing to dislike but if the installation time can be reduced then its totally this is what i think

Service is prompt & good.

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All reports are getting correct from this software . in call center reporting part is very important
CDR APR

Cons: On real time Screen not getting details correct.
Recording part:- Recording file name is should proper date_time_agent name_campaign name_phone number
Email Notification regarding Space of Hard disk

Got very good experience. easy to use got software

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is easy to use and features are very easy to understand. money is worth for this software.

Overall: It reduced our cost and time

Sep 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to Use---however we are working on the basic version of Vicidial. So no issues. The Team at Ellison is Awesome & always ready to help. Highly professional & values your time.

Overall: My business is running strong, i dont expect anything else from the product.

excellent

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All the feature are good. they ware properly fine
it is user friendly and easy to operate for admin access.
call recording facility are very good.

Cons: installation process takes time
the new diler has a new good feature are compare to old one and old bugs are resolved in new version.

Overall: Recording is one of the best module in dialer

When it works, its a great system. Most of the time the system does not work. Extremely frustrating.

Jul 17, 2017
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Lots of features and options. When it is working it is a great system. The support staff is very nice except I have to come into my office at 1 am to speak with them via skype in India. When the system works it's pretty easy to use. It works 1 day every 4 days.

Cons: Most of the time it is not reliable. I have had to send my entire staff home on more than 15 occasions. You cannot get a hold of anyone for support during US Business Hours. Every time I complain about something which is every other day, it works for half of a day, sometimes a full day then stops working the next day. DO NOT RELY ON THIS SYSTEM SOLELY. I was hoping to just use this companies product but after 20 issues and losing thousands of dollars, I have had to invest in another dialer system as a backup. If these guys can figure out how to use their own system and make it more reliable it will be a nice system. Today I had 8 team members on this dialer calling at low volumes and the system just stopped dialing out in the middle of our work day. We have only had the dialer work 1 full day over the past 7 days. That's about what you can expect from this system, 1-2 days of it working. The rest of the time you will be resetting, skyping, testing, testing, testing, and it's just a big waste of time. I have asked them for 2 steady weeks to make sure my system was working because I was hiring new sales reps. It's still not working. Once again today, I had to send my sales team home at 1 pm.

Overall: Frustration, anxiety, loss of income. Oh, im sorry, you asked for benefits... um. Zero.