# Dialshree Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Dialshree the right Call Center solution for you? Explore 74 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/144944/Dialshree/reviews

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Dialshree

4.7 (74)

[View alternatives](https://www.capterra.com/p/144944/Dialshree/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Dialshree

Ease of use

4.8

Customer Service

4.8

## Pros and Cons in Reviews

mc

manish c

Information technologyBanking, 5,001 - 10,000 employeesUsed the software for: More than 2 years.

“The platform offers a comprehensive call center solution that is both powerful and customizable“

September 4, 2025

FM

Feeroz M

Site Lead IT Information Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“Sometimes the software does not come with required features and need to be deployed separately.“

June 1, 2022

SS

Sanket S

Support EngineerTelecommunications, 201 - 500 employeesUsed the software for: 6-12 months.

“The ability to maintain conversation history and context has greatly enhanced our customer service experience.“

August 10, 2024

PT

Purnima T

Team LeaderConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years.

“Lots of glitches that need to be fixed on server“

November 17, 2022

Kj

Kanhaiya j

OperationEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months.

“It was god experience in implementing DialShree's Cloud Call Center Solution for our business, and we must say that it has significantly transformed our customer service operations.“

July 13, 2023

rs

ram s

IT ManagerConsumer Services, 201 - 500 employeesUsed the software for: More than 2 years.

“integrated payment utility worked like magic, and it helped us to identitfy the debtors and already paid ones.“

June 22, 2023

## Showing most helpful reviews

Showing 1-25 of 74 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Vinay K.  
System Architect  
Financial Services  
Used the software for: 2+ years

### "Elision "

June 17, 2022

5.0

Appreciated to \[SENSITIVE CONTENT\] to quick support. But need to some changes in call log process because when i call on support number than no one answer the call in first time. I have to wait for engineer.

Pros

Dial Shree software is users friendly software and easy to manage all things in single place and appreciate to Elision Tream for Disposition Bucket, Sticky group, recording access features.

Cons

Unable to update multiple sms templates. Have to repeat all process to add new template in every time. Dial Shree Software GUI is very slow to make any changes according to other software GUI. Like Vicidial GUI.

Review Source

Response from Elision Technologies

October 20, 2022

Dear Vinay, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! I hope your issue has been resolved after the latest software updates. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

HS

Hemraj S.  
IT Consultant  
Consumer Services  
Used the software for: 2+ years

### "DialShree - A Game Changer"

June 15, 2023

5.0

Super! Our agents are using it dialy and they are finding it very user friendly.

Pros

Using DialShree from Elision has been a game-changer for our contact center operations. The robust reporting capabilities have provided us with valuable insights, enabling us to optimize our customer interactions and boost agent performance. Moreover, the advanced IVRS and Automated Call Distribution features have significantly improved our call routing, resulting in efficient and personalized experiences for our customers. We highly recommend DialShree and commend Elision for their top-notch product and excellent service.

Cons

Sometimes system goes hang due to internet fluctuations, however rest is super good.

Switched from

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)

Lack of functionalities, features & modules. Also VICIdial doesn't provide any support.

Review Source

Response from Elision Technologies

June 19, 2023

Dear Hemraj, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we assure you to keep serving best. Sincerely, The whole team at Elisiontec

PT

Purnima T.  
Team Leader  
Consumer Services  
Used the software for: 2+ years

### "Know Dialshree "

November 17, 2022

3.0

Pros

Easy to use and integrate with other softwares, IT support is good

Cons

Lots of glitches that need to be fixed on server

Review Source

Response from Elision Technologies

December 6, 2022

Dear Purnima, We're so happy to hear that you had a great experience with DialShree - Omnichannel Contact Center Solution. Our whole team works very hard to keep our customers happy, but we could achieve it thanks to amazing customers like you. Thanks again, and we hope to keep serving you best. Sincerely, The whole team Elision!

PR

Prasad R.  
Business Analyst- IT  
Insurance  
Used the software for: 2+ years

### "A Simple and Efficient product to resolve all you Call center dialing queries."

April 21, 2022

5.0

We are using the Software for more than 3 years now. The GUI is simple and eye catching. the support team is out standing. specially \[SENSITIVE CONTENT\] are the core guys on whom you can trust on delivering the requirement on time or before time. overall the support staff is very humble and always on quick action mode which is very remarkable. A special thank to \[SENSITIVE CONTENT\] as well. very polite person and always guides in right path for the product selection and other services selection.

Pros

Its a very User friendly Software to use and micro level bifurcation of the States help to understand the productivity in simple way. Reporting tool, IVR Flow Tool, Disposition Grouping are the major pros of this software.

Cons

Well there are not many but if Elision team can work on sorting the uploaded list data date wise in acceding order along with user mapping will be an additional benefit.

Reason for choosing Dialshree

Cost Effective. User Friendly, purely customizable, Prompt Support.

Review Source

Response from Elision Technologies

October 20, 2022

Dear Prasad, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! I hope your issue has been resolved after the latest software updates. If you're facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

rS

ram S.  
IT Manager  
Consumer Services  
Used the software for: 2+ years

### "Collection Module supported us automized our operations."

June 22, 2023

5.0

Amazing experience with team elision, they are quick and professional. Always happy to support and help.

Pros

DialShree by Elision is super equiped with productive features and modules, collection module helped us to send auto reminders, auto calling facility cut down our operational work. integrated payment utility worked like magic, and it helped us to identitfy the debtors and already paid ones.

Cons

Well so far it's a platform with super functionalities and reports, nothing from our side which should be optimized. All good.

Alternatives considered

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

Reason for choosing Dialshree

For better functionalities and quick support.

Review Source

Response from Elision Technologies

July 3, 2023

Dear Ram, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we assure you to keep serving best. Sincerely, The whole team at Elisiontec

NT

Nigel T.  
Director  
Marketing and Advertising  
Used the software for: 6-12 months

### "Reliable Dialer - Highly Recommended."

October 6, 2020

5.0

Our agents are able to use dialshree to contact our customers without much downtime. So far it has been very reliable and highly customisable with our CRM via API.

Pros

It's reliable and highly customisable with our CRM. Comes with lots of reports and very easy to use. Our agents took less than 1 hour to learn how to use the software. I've looked and tested tons of dialer but nothing come close to DialShree. They have a dedicated support team to help us solve any issue with the dialer very quickly.

Cons

There were some small issues with the software in the past but the team solved it quickly. They should also increase the security of the dialer.

Alternatives considered

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)

Reason for choosing Dialshree

We went with DialShree because of the support we're getting and it looks much more user-friendly.

Switched from

[Channels](https://www.capterra.com/p/141537/Crazy-Call/)

You cannot customise anything with CrazyCall at all.

Review Source

Response from Elision Technologies

October 20, 2022

Dear Nigel, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! I hope your issue has been resolved after the latest software updates. If you're facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

mC

manish C.  
Information technology  
Banking  
Used the software for: 2+ years

### "A Reliable and Feature-Rich Call Center Solution That Delivers Results"

September 4, 2025

5.0

Goodoverall experience with Dialshree has been positive and productive. The platform offers a comprehensive call center solution that is both powerful and customizable

Pros

Dialshree offers a comprehensive suite of call center functionalities—predictive dialing, IVR, ACD, call recording, CRM integration, and real-time analytics—all in one system.

Cons

Bast of the Ecosmob’s technical support is generally responsive and helpful. users report timely resolution of issues and assistance during setup or integration.

Review Source

KJ

Komolika J.  
Uber agent  
Telecommunications  
Used the software for: 6-12 months

### "The most efficient software to use"

September 3, 2025

5.0

1000/10 if i sat overall this app is worth using and worth trying. The staff here is very helpful and very promising nature

Pros

Easy go use call management is very easy no bugs no issues i like this software and been using this from over a year

Cons

I like that software very much as it is very much and very affordable. Using it is very easy.loved this app

Review Source

Jai S.  
Player Service Head  
Gambling & Casinos  
Used the software for: 2+ years

### "Elision : Dialshree, ease of usage"

June 29, 2020

5.0

Amazing product & service. Milan Rathi who looks after our account is proactive in handling and helping us in our existing concerns. He is quick to understand and help in implementation of our new developments.

Pros

You can micro manage what you would like to do with your campaign.

Cons

Nothing. Everything is very well thought of. What ever you need can be done by the team under user specific development in no time.

Review Source

Response from Elision Technologies

October 20, 2022

Dear Jai, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! I hope your issue has been resolved after the latest software updates. If you're facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

sumeet K.  
Deputy Manager  
Insurance  
Used the software for: 1-2 years

### "Dialshree Feedback"

May 11, 2022

5.0

Pros

The Dialshree is a very good product with a lot of flexibility for users to customize the system as per their requirements. The support staff is always there to assist.

Cons

Nothing as of now. So far satisfied with the product.

Review Source

Response from Elision Technologies

October 20, 2022

Dear Sumeet, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

KJ

Kanhaiya J.  
Operation  
Education Management  
Used the software for: Less than 6 months

### "DialShree has done all good for the process!"

July 13, 2023

5.0

Really good experience, expect couple of hiccups during initial time

Pros

It was god experience in implementing DialShree's Cloud Call Center Solution for our business, and we must say that it has significantly transformed our customer service operations.Firstly, the cloud-based nature of DialShree's solution has been a game-changer for us. It eliminated the need for complex and expensive on-premises hardware, allowing us to streamline our operations and reduce costs. The smart call routing methods provided by DialShree have been particularly impressive. The system intelligently analyzes incoming calls and directs them to the most appropriate agent or department based on predefined rules and criteria.

Cons

Well it is working well till now. So all good we can say.

Review Source

Response from Elision Technologies

August 1, 2023

Dear Kanhaiya, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we assure you to keep serving best. Sincerely, The whole team at Elisiontec

AR

Akshay R.  
Tech Support  
Telecommunications  
Used the software for: 6-12 months

### "Recommended for Ticket Management Platform"

June 7, 2023

5.0

Pros

I've been using DialShree for a few months now, and I have to say, it's made our operations a lot easier. The interface is intuitive, and our customers are happy & our backend processes have improved. Quality assurance and QoC processes have become simple with call monitoring and recording.

Cons

All good, but sometimes lagging happens with reporting.

Review Source

Response from Elision Technologies

June 12, 2023

Dear Akshay, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

UJ

Uday J.  
Deputy Manager  
Telecommunications  
Used the software for: 2+ years

### "Best Suitable product for Outbound"

December 7, 2022

5.0

Overall nice experience

Pros

This is best product for doing outbound calling with all dialing modes include Predictive one

Cons

They need to work on Inbound reporting in the details

Reason for choosing Dialshree

We have bought a complete package which help us financially

Review Source

Response from Elision Technologies

January 6, 2023

Dear Uday, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

RG

Richa G.  
Network Engineer  
Government Administration  
Used the software for: 2+ years

### "User Friendly"

June 16, 2022

4.0

Overall experience is good, it is user friendly. But sometimes takes a lot of time to resolve any issue. Also for analysis of new feature or checking of the feasibility takes lot of time. Support team is good.

Pros

User friendly, Can make changes according to our needs

Cons

In order to check the feasibility of any new feature team takes lot of time

Review Source

Response from Elision Technologies

October 20, 2022

Dear Richa, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

IM

Imran M.  
Team Leader  
Financial Services  
Used the software for: 2+ years

### "dailshree"

June 6, 2022

5.0

Great experience as getting proper support from Dialshree Team which is most important for all.

Pros

Support System is supperb and getting proper support from team

Cons

nothing as there is nothing to be not like.

Reason for choosing Dialshree

Costing

Review Source

Response from Elision Technologies

October 20, 2022

Dear Imran, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

AM

Ashutosh M.  
IT Executive  
Information Technology and Services  
Used the software for: 2+ years

### "Awesome Dialer "

June 14, 2022

5.0

Very good

Pros

This dialer is very familiar I love to use this.

Cons

I like the recording and report campaign creation and user creation

Review Source

Response from Elision Technologies

October 20, 2022

Dear Ashutosh, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

SL

Sunil L.  
Manager  
Automotive  
Used the software for: 2+ years

### "Dialshree over Ameyo"

November 30, 2019

4.0

I have been associated with Dialshree since 7 years now, used in my last organisation as well. You guys are doing good job.

Pros

Real time Screen, where we can actually view agents real time activity.

Cons

Nothing, You guys are doing good job and keep doing the same.

Alternatives considered

[Ameyo](https://www.capterra.com/p/85852/Ameyo/)

Reason for choosing Dialshree

Price.

Review Source

Response from Elision Technologies

October 20, 2022

Dear Sunil, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

PK

Prasad K.  
Manager  
Telecommunications  
Used the software for: Less than 6 months

### "DialShree is complete package!"

July 6, 2023

5.0

Best in business, with advanced tech team. Really recommended.

Pros

We begun using DialShree with limited functionalities, then we scaled up our business as well as customized features, modules & reports as well. The journey was super smooth & nothing was that created obstacle. Happy using DialShree

Cons

So far so good. So nothing such dislikeable.

Review Source

Response from Elision Technologies

July 12, 2023

Dear Prasad, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we assure you to keep serving best. Sincerely, The whole team at Elisiontec

AR

Atik R.  
Assistant Manager MIS  
Consumer Services  
Used the software for: 2+ years

### "Elision is a Nice product for outbound calling"

November 28, 2019

4.0

Overall experience is good

Pros

This software is easy to use, exporting required reports , change user roles

Cons

All reporting options are not available in export report section. if list exporting option by selecting date like entry date or modify date and by selecting status, that will be most useful for everyone.

Alternatives considered

[MetaADCS](https://www.capterra.com/p/180328/Dynamics-NAV-WMS/)

Reason for choosing Dialshree

NA

Review Source

Response from Elision Technologies

October 20, 2022

Dear Atik, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! If you're facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

ID

Ila D.  
TL  
Automotive  
Used the software for: 2+ years

### "Dialshree Review"

November 28, 2019

4.0

Pros

software is very easy to handle and monitoring

Cons

It Get hang whenever exporting huge data

Review Source

Response from Elision Technologies

October 20, 2022

Dear Ila, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! If you're facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

MN

Mukesh N.  
TL  
Telecommunications  
Used the software for: 1-2 years

### "Handy"

November 28, 2019

4.0

Pros

The software is handy and easy to use, have most of the features on the main calling page.

Cons

Refresh times should be real time instead of 4secs.

Review Source

Response from Elision Technologies

October 20, 2022

Dear Mukesh, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! If you're facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

NA

Nikhil A.  
CEO  
  
Used the software for: 1-2 years

### "Good to buy this solution. It made our work easy to call customers and also it saves our time "

October 10, 2017

5.0

Pros

There many key things are good in the dialer but i liked sms and email module because it made my work easy to send sms and email directly to the customers

Cons

As such nothing to dislike but if the installation time can be reduced then its totally this is what i think

Review Source

Response from Elision Technologies

October 20, 2022

Dear Nikhil, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! If you're still facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

VK

Vishal K.  
Business Analyst  
Information Technology and Services  
Used the software for: 2+ years

### "Delightful Service"

November 25, 2019

5.0

Pros

This is very handy to access the required data.

Cons

Please work on User Interface as I have been using this for a long time.

Reason for choosing Dialshree

The support is fantastic from your end.

Review Source

Response from Elision Technologies

October 20, 2022

Dear Vishal, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! If you're facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

MP

Mohit P.  
Team Leader  
Hospital & Health Care  
Used the software for: 6-12 months

### "Amazing experience"

December 19, 2018

5.0

Out most of the business problem get resolved with this software.

Pros

Reporting part is good, GUI is good. Overall experience is good

Cons

Misscall feature is very good, Overall experience is good

Review Source

Response from Elision Technologies

October 20, 2022

Dear Mohit, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! If you're facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

SP

Sandeep P.  
CEO  
Consumer Services  
Used the software for: Less than 6 months

### ""

September 27, 2017

4.0

My business is running strong, i dont expect anything else from the product.

Pros

Easy to Use---however we are working on the basic version of Vicidial. So no issues. The Team at Ellison is Awesome & always ready to help. Highly professional & values your time.

Review Source

Response from Elision Technologies

October 20, 2022

Dear Sandeep, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! If you're still facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

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