Who Uses This Software?

Independent retailers looking to grow their retail businesses


Average Ratings

25 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Touchretail
  • www.touchretail.co.uk
  • Founded 2002
  • United Kingdom

About TRIMS

TRIMS is the modern cloud software solution for managing and growing a retail business. Touchretail provide cutting-edge inventory management and point of sale software. Our omnichannel platform; TRIMS, comprises a suite of tools and services built specifically for the retail industry with the sole purpose of saving time, reducing costs and streamlining processes. EPOS | Inventory | Mobile App | Warehousing | Fulfilment | Reporting | Customers | Integrations


TRIMS Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce Integration
  • Electronic Signature
  • Gift Card Management
  • Loyalty Program
  • Multi-Location
  • Restaurant POS
  • Retail POS
  • Returns Management
  • Commission Management
  • CRM
  • eCommerce
  • Email Marketing
  • Employee Management
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Location
  • Order Management
  • Purchase Order Management
  • Reporting/Analytics
  • Returns Management

TRIMS Reviews Recently Reviewed!


Great Solution

Mar 11, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TRIMS offers us a comprehensive picture of our current stock and of the performance of our business at any given time, now or in the past. It's integrated superbly well with our website, enabling us to immediately stop selling online when we have run out of stock. We would warmly recommend Touch Retail, who have been superb partners from the word go.

Cons: The software is very comprehensive, so it can take some time to get to grips with it, but if you request it, the TRIMS team can simplify your experience so that the system only gives you what you want and need, with the option to improve your user experience as you become more familiar with the platform.

Overall: It's been very good, once we were over the initial learning curve. TRIMS allows us to manage our stock effectively, while giving us a clear picture of how each part of the business is performing by time and by date, 24/7.

TRIMS is a very comprehensive piece of software - our advice would be to simplify it, until you learn what it can do, and then increase its footprint in your business in bite size chunks, because once it is something you are familiar with, you'll genuinely wonder how you've ever done without it.

Vendor Response

by Touchretail on March 17, 2019

Simon, it's an absolute pleasure to read your comments. The whole reason we develop retail software is to try and make retailers lives easier, so reading reviews like this really makes it all worthwhile. I will ensure the rest of the team read this and thanks for taking the time to comment, and for being so supportive of our efforts.

Overall great system

Mar 22, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The trims back end software has a lot of very useful features and is quite easy to use once you understand the basics. It has a modern look and layout which make it more intuitive to use than other options we looked at before decided to go with Touch Retail.

Cons: While the ticket system for technical issues works well and the team in support work on problems quickly, communication could be improved. The causes of any crashes or faults are never explained, instead just an email saying the ticket has been resolved. This would probably be okay most of the time but often it's for an ongoing issue.

Overall: You need to have patience and be willing to learn how to use the system but once you know your way around it it's fantastic and i've already recommended it to other retailers.

Vendor Response

by Touchretail on April 01, 2019

Thanks for the positive review, it is great to hear that you are getting on well with the system, and that it is of real benefit to your business. We take on-board any comments and I will talk to the team about explaining the cause of any issues, should you get any.

Your point about having patience and be willing to learn is very true. Our previous software Rapidstock, was very very easy to use but had limited functionality. TRIMS has been written to do a lot more, and be very flexible, and inevitably that is going to be more difficult to use. But that is what we wan't, a much more powerful system. And I think we have hit the right balance - but we do always keep adding in thing to make it easier.

Thanks again!

TRIMS is helping us to steamline our stock system and give seamless integration to our website.

Mar 12, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the way you can customise the product records to work best for you, giving you a system that is easy to work with. I also like the reporting as it can keep me up to date on sales by brand, department etc.

Cons: The reports take a while to build and ideally could do with being quicker. It can feel like a lot of steps to adjust a record if you need to.

Overall: We had a very tricky problem for TRIMS to solve as we were merging two businesses together and had two separate stock systems, we were also planning on launching two new websites at the same time. This was a tough situation that TRIMS helped us to resolve. The staff were amazing and helped us through every step of the way. We are now a year into using TRIMS and have got to grips with the system quickly.

Vendor Response

by Touchretail on March 15, 2019

Hi Anna. Thanks very much for taking the time to review our software. Lovely to be working with you and it's great to hear that you are getting real positive benefit from using TRIMS.

We are doing all we can to speed up reporting, it can be difficult with the system being so flexible. But we are making progress. If you are not already scheduling emailed reports, it is worth doing so because you can then have your reports sat in your inbox waiting for you.

Thanks again for the positive comments!

Best Software Move

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to import orders from suppliers directly into Trims, which then sets up both the order & the new products is such a time saver. Bulk editing groups of products, versatility of reports, promotions for tills.. the list of benefits is endless.

Cons: So many features & report options - I don't have enough time to make full use of them!!

Overall: New features are constantly being introduced to keep up with retailers needs - they developed several new add-ons that we required to enable us to move from our previous stock system with no hardships. We have now integrated our new website with Trims through woo commerce , which couldn't have been simpler! On top of that the level of support that we have from both Touch Retail and The IT Department (Wexford) is second to none.

Vendor Response

by Touchretail on April 18, 2019

Thank you for the fantastic review, very much appreciated. It is great to hear that the system is working so well for you, makes us really happy and I will certainly get the team to read your comments. Good luck with the recently launched WooCommerce integration! Thanks again!

TRIMS

Mar 22, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is quick and easy to use software for our business. It allows us to control our stock and and report accordingly. It integrates well with our other platforms and there are constantly new developments.

Cons: The reporting is difficult to use sometimes with some settings. Would like more configuration on reports and perhaps integrations with our online platform. Examples include sell through % based on overall stock, perhaps linking with online conversion rates / page views etc, cover required adjustments to fit our business.

Overall: Overall we are able to control stock very well. We can see from the point where it is booked in, to the point where it is sold and everywhere in between. It also allows us to track and report sales of styles across various departments. It integrates well with our online system. The new features being developed constantly are great too. Very much looking forward to using the WMS part of this.

Vendor Response

by Touchretail on April 01, 2019

Thanks for taking the time to review the software, it is great to hear very positive comments. Happy it is working well within the business. Interesting idea regarding integration with page views, we will have a look at what is possible! Thanks again.

Long term user

Mar 11, 2019
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can pick up sales data when not in the office, easy to add stock and view sales on screen.

Cons: Producing paper reports is long winded and not always in a simple layout to read.

Updates - information about these would be useful - they just happen but not always sure what they are.

Overall: Happy with TRIMS although we could always be informed about advances of hardwear, scanners, tills etc via Email or social media.

Vendor Response

by Touchretail on March 14, 2019

Hi Andrew. Thanks for taking the time to review our software. I know you've been using our products for many years and that speaks volumes. I wanted to make sure you were aware of our social media channels - check our website www.touchretail.co.uk where you will find the links in the bottom section. We do post about various enhancements there.

The best way to keep up to date is by following our update channel on twitter @TRIMS_updates - we have been a little slow updating this recently, but plans are in place to spend more time on it! So start following, and watch this space. Thanks!

Good system overall

Mar 11, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Cloud based

Regular updates

Stable

Out of hours support

Cons: Inability to search deleted items

New features can take a long time to come to fruition

Reports are not intuitive

Overall: The system as a whole works well and unlike what we had before it is very stable and I cannot recall any outages. The cloud based element is a big plus and if you have any issues even out of hours they pick up every time.

New features do seem to take a lot longer than I (or they) anticipate but I wouldn't let this sway a decision to use or not to use.

Vendor Response

by Touchretail on March 14, 2019

Hi Michael, thank you for taking the time to review our software - it is great to have you on board.

With the maturity of the system and our expanding development team we are certainly making improvements in the time it takes to introduce new features. I know you are looking forward to seeing our WMS module which is currently being tested in a live environment - so this will be available to you soon.

Thanks for the great comments!

Couldn't be without it!

Mar 11, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows us to see what we need to purchase and what our bestsellers are. Easy to use POS and customer accounts mean customers come back to use their points. Can use the software across our two locations and transfer stock easily. Support respond quickly to any issues and questions we raise.

Cons: Back office can be a bit slow and sometimes updates change things that are apparent until an issue arises.

Overall: Fantastic software - we couldn't manage without it! Have recommended it to lots of people already. Love the way it suits our business and individual requests can be catered for.

Vendor Response

by Touchretail on March 17, 2019

Thank you for the kind words Karen. 'Couldn't be without it!' is a fantastic phrase to hear! It is great to have Foundations as a customer and we will continue to improve and deliver, to ensure you always feel this way. Thanks for taking the time to review.

Trims in Store

Mar 11, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It helps us manage our stock between store and on line, It is a very powerful data base and can do much more than you can imagine.

Cons: Being so powerful a tool there is a steep learning curve to get used to using it to get the most out of its functionality.

Overall: Better stock control, more real time reports.

Vendor Response

by Touchretail on March 14, 2019

Thanks for taking the time to review our software Richard, it is great to have you as a customer, and for a good many years!

The system is certainly maturing now and we are always trying to include shortcuts and enhancements to make tasks easier, and the learning curve less steep. Hopefully these things will make your life easier.

We really appreciate the positive comments you have made. Thanks!

Trims by Touch Retail review

Mar 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is so easy and simple to use, set up completely for an inexperienced user. everything is set up similar to apps on your phone or computer.

Cons: i sometimes struggle to report in vision, wish i could build my own reports from scratch. But i know this is more advanced use of the system.

Overall: it's an amazing system that i personally rate as better than most that i've used,

Vendor Response

by Touchretail on March 17, 2019

Thank you for the comments Damian. It's lovely to have Nordic Outdoor using our system, and it's a pleasure working with you. We are continuously improving our offering and hope to have yet more great tools available for you soon!

Thanks again for taking the time to review.

Great product and easy integration. Support service is great too.

Mar 11, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integrated well with Magento, it was the solution to our needs. Having previously used other platforms, Trims is the only software that delivered and one that we continue to use. Would recommend.

Cons: Hard to say as it does do everything we needed it for. All in all nothing negative to say about Trims.

Overall: From sales to install and support. Great product and service.

Vendor Response

by Touchretail on March 17, 2019

Thanks for taking the time to review our software James. Very happy to hear that our solution meets your needs and look forward to working on more future projects with Redsky.

Great functionality and fantastic customer service

May 20, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked the reporting features as it provides me with all of the information that I need for the day to day analysis of the business.

Cons: Lack of flexibility surrounding importing of information, however the team are always quick to respond to our requests!

Overall: Our experience has been very positive with TRIMS. It is the ideal branch between physical store locations and web locations and helps us monitor sales and stock levels in all branches and locations. This is an invaluable asset to our business!

TRIMS

Mar 22, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is user friendly and versatile.

Cons: It perhaps is a little bit too in depth sometimes so I am not always sure I am making full use of it. I would like to have more training targeted at my own usage.

Overall: I am able to pinpoint our sales more accurately with the filter and can see what business we are doing with each school.

Vendor Response

by Touchretail on March 27, 2019

Hi, thanks for taking the time to review our software. You can always contact the team to arrange a training session targeted to your own specific needs. Thanks again for your helpful comments.

New epos solution

Mar 11, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I liked the report building facilities the best

Cons: inability to return web sales directly into the system and the knock on effect to the reporting and it is a little over clicky

Overall: Apart from the odd niggle I am very satisfied with Trims - it was very easy to move over from our old system and is very easy to keep your data clean

Vendor Response

by Touchretail on March 14, 2019

Thank you for taking the time to review our software Marc, it's a pleasure having you with us.

I just wanted to get back to you on the point about not being able to return web sales directly into the system - this is actually not true, you need to talk to your web developer as the API supports this, and is used by all other web integrations so I am not sure why they have chosen to leave that out.

If you need any help explaining this to your web developer, let us know. Thanks again!

Ease of use

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Staff like it easy to use no frills. Back office tells you all you want to know

Cons: Reports in Landscape. No other things to dislike

Overall: Brilliant

Fantastic Stadium Retail Solution

Mar 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software solution ticks so many boxes for Ipswich Town FC. The specific modules relating to sports stadium retailing are a huge plus and allow us to carry out everything at the point of sale.

Cons: There really isn't much not to like - the annual licensing and hosting fees do start to stack up with the number of ePOS terminals increasing, but this isn't a huge negative

Vendor Response

by Touchretail on March 14, 2019

Thanks for the great comments Lee - great to have you with us!

Good service when needed

May 01, 2019
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: its easy to use and fully functional when in use

Cons: slight crashing issues & communication with other systems

review

Mar 25, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Relative ease when the system works properly

Cons: Can sometimes be extremely slow.. They do not offer the ability for a retailer to run a 3 for 2 promotion.. fairly basic retailing promotion these days..

they do not have an SLA for when they will get back to you

Overall: ok

Vendor Response

by Touchretail on April 01, 2019

Thanks for taking the time to review our software. We have recently introduced a Checkout Rules system that allows most styles of promotion to be triggered at the point of checkout, either at the stores or through a website (if your web developer integrates this). So get in touch with the support team and they can explain more about how this works. Hope that helps.

Great System

May 01, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of connectivity to Shopify plus additional features

Cons: Wish it was cloud based and backend speed was a bit smoother

Overall: Training staff could have been better and some features should be included in overall system - but other than that a solid system

An generally good offering for an SME retail store

May 01, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The console is very slick with all the reporting and features you would expect. There are a number of specifics missing out of the box, however, overall the package does 95% of what you'll need.

Cons: Patching and updating the client can be a cumbersome process. Some aspects of the system can be quite labour intensive and sometimes the support can be a little over keen to close cases without divining the true cause of the issue beforehand.

Overall: Generally pretty good, the support team is always eager to help where needed and the base software is constantly evolving to accommodate more varied features.

Great back end reporting facility

Mar 11, 2019
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: All reporting is easily managed in house and criteria options are wide ranging

Cons: Stock management is a little complex but once you have used the system numerous times it becomes easier

Overall: Back end store reporting tasks have become much simpler using Trims, the varied standard reports built into the system are very useful for accounting and stock management

Vendor Response

by Touchretail on March 14, 2019

Hi Alan, thanks for the great comments!

GOOD AS LONG AS SUPPORT IN PLACE

Mar 11, 2019
3/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The numerous reports - good to be able to filter to exactly what it is you want. Good evidence for menu planning and cost analysis.

Cons: system crashes - as a new environment we had several crashes which impacted on our trading.

Overall: Generally good - as long as support system is in place to fix any glitches quickly

Great API

Mar 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The API allowed me to fully integrate a Magento 2 site with custom functionality to better meet the client's needs.

Cons: The software interface can sometimes feel slow

Vendor Response

by Touchretail on March 27, 2019

Thanks for taking the time to review our software. It is great to be working with you and it is great to hear that the work we are doing together is helping our mutual clients!

New System

May 01, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy link to website and in store installation.

Cons: System updates often knocked out multi till linking.

Overall: Training was not as expected which has resulted in a number of emails to support. However the support team have explained and helped many queries.

USefull but complected to set up

Mar 11, 2019
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: As a developer I haven't used this software for myself just intergrated but can see the benifits of having online sales and in store sales all working off the same system to be of great potential

Cons: Complex to integrate with a clients website, there is a lot of back and forth between ourselves and trims to get things working correctly