SocialChorus

SocialChorus


4.5 / 5
41 reviews

Who Uses This Software?

Communications and HR professionals with large, distributed workforces


Average Ratings

41 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person

Vendor Details

  • SocialChorus
  • www.socialchorus.com

About SocialChorus

SocialChorus is the leading mobile workforce communications platform that transforms how workers and organizations connect every day. With SocialChorus, organizations are able to connect and align their teams, power organizational initiatives & measure business outcomes. Designed for every worker from head office to the front line, our solution enables the Fortune 100 & leading brands like Ford, Hilton, Abbott and J.Crew to deliver a more informed, connected and supported workforce.


SocialChorus Features

  • Cultural Alignment
  • Employee Alignment
  • Employee Awards
  • Employee Guides
  • Feedback Management
  • Goal Management
  • Health & Wellness Programs
  • Performance Management
  • Rewards Program
  • Social Recognition
  • Surveys

SocialChorus Reviews Recently Reviewed!


Easy platform to work with to distribute news to employees mobile devices AND the company intranet.

Feb 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to have internal news available on a personal mobile device and the intranet from a single platform. Easy to work with and integrates with many other platforms and software.

Cons: Would like to see just a few more options for customizing displays on internal intranet. Ability to parse stories by a # or keyword, to display a subset of stories from one channel, would be useful. A UX improvement would be the ability carry details of what a user clicked on through the SSO process, instead of clicking a story from the intranet, going through SSO, and landing on their news feed rather than the story clicked.

Overall: Access to internal news from multiple devices.

Longtime user

Jun 25, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Enables employee advocacy and the basics of social selling. Can easily share to preferred social platforms

Cons: Releases are rolled out that then break and remove features actively used.

Feature requests and road-mapped items take forever to come out.

No search functionality for users.

Backend can be very clunky and isn't mobile optimized.

Not their fault but no linkedin engagement metrics anymore due to api changes.

No versioning for different platforms

Overall: increase in employee advocates

Capterra loader

It's an easily manageable application that has made company engagement more plausible.

Feb 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of access of both admin and user. It's nice to have the multiple options including article, image, link, and video. I also enjoy being able to have multiple admin's for ease of control.

Cons: I do wish we could manage channels and content on the mobile device for instances that it's urgent or on the go. Additionally, it would be nice to order the channels in any other fashion beyond alphabetical. Or also the layout of the images. (Portrait vs Landscape)

Overall: A significant increase in company engagement. We were delayed on launch, but still managed to reach our goal for download and users. Its very convenient to get messages out to employees and we're always trying new ways to be engaging.

Typically, the app is great. When making a post though, I think added functionality is needed.

Feb 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Streamlined view. Easy to post. I think the new updates on how we can add photos and bullets right from the side is nice and eliminates the need of having to scroll all the way to the top.

Cons: When pasting a post the format becomes skewed. Also, the bar that has all the functions on it should be a side bar that follows the poster as they are crafting their post since it is time consuming and inefficient to have to scroll all the way to the top.

Overall: Increases level of communication for our department.

We love our account manager and the program runs smoothly most of the time.

Feb 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The analytics and ease of use when posting new content; our account manager; email alerts with new improvements and webinars for training.

Cons: The constant bugs that require us to delay email campaigns and other campaigns. The program interface almost changes too much; hard to keep up.

Easy to use, easy to publish, fast, reliable, time saving,

Feb 07, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The content can be posted instantly and be edited later if needs be.

Scheduling is an amazing feature, as are the content emails as it takes some of the workload away from us.

Changes/edits are instant.

Push notifications are useful.

The backspace is easy to navigate.

- I can categories the types of publishers, and have as many as we want. Before we had a select number of emails we could have registered to Newsweaver, and each publisher had access to everything. Now I can have multiple publishers who only have viability to the features they need.

Cons: The email templates (e.g. those to increase app engagement, remind people to follow channels ect.) and custom emails are not visually appealing or Vodafone branded. Individuals find it hard to understand that they need to follow channels in order to see the news, we would have liked to be able to assign channels to employees to ensure they don't miss anything.

Amazing experience and totally new digital world for our company...

Feb 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I love that it's easy to use and upload content - publishing an article is so quick and easy! I love it! I love the front end user experience and how it looks, audiences can handpick their channels to follow and set up their own individual experience!

Cons: Little bad to say to be honest other than I wish we could upload videos straight into the header easily...currently not possible!

The Social Chorus team is innovative, friendly and helpful. They're always pushing for "what's next.

Feb 09, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy and intuitive - for users and program managers. The publishing platform is constantly evolving with new and useful features that make stories more engaging for users.

Cons: upgrades to the web platform are a bit lagging; adding a search functionality would be key to improving the user experience for programs with large volumes of content.

Overall: It was easy to use and easy to access.

Positive, supportive, helpful, engaging, useful

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The thing I like most about Social Chorus is that the platform is constantly updating and upgrading its functionalities to continuously improve with time. There are so many great features that our team is looking forward to try, including the live webcast, and we are always excited to test out the new & improved features. The support team is also extremely helpful and the platform has fantastic data analytics.

Cons: I think there can be some improvements that can be made including: changing the order in which your channels appear, including a calendar widget/function, and having the opportunity to create/update/edit articles from your platform's app on your phone instead of always having to do it on your desktop computer.

SC is a great platform. The more I engage, harder the realization that there's more to explore.

Feb 07, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's got brilliant functionality. Imagine being able to send emails also from a News App! I like the campaign features as well. It allows you to customize push notifications with the first name, I like that. It's easy to use if you know what every feature can do and what value it can bring to your audience and business.

Cons: The SC knowledge base should be embedded in the studio manager for better utility. Also its not clear at this point in time how to create groups, I did try reading the article on that. But it's not addressing everything. I get an article on how to set an RSS feed, but I do not get to know what I miss if I do not set it, till someone explicitly tells me about it. Thus if there is a user orientation to know what will work better for them, that kind of insights would help. Maybe being pushed from your end to my mailbox once every 15 days - 1 tip that you think can help me engage better with my audience, those analytics would be useful certainly.

Overall: We're yet to roll it out to our employees, but I see great functionality here. Features that bring value to the communication model for orgs like us!

Easy to use, modern and user friendly A

Feb 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Allows you to make smart clean content that captures the eyes of employees, engages and is modern in line with other leading online content creators

Cons: Some of the detailed functionality and the ability of the metrics/ measurements on data. Still room for improvement in places. And videos take time to upload - GIFS dont always work etc.

Overall: Ability to design modern content and measure its effecitveness

Easy way to get info out to the masses.

Feb 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The program is easy to use. it keeps all of the content in one place that allows me to quickly share it with others.

we had an easy transition into this new program. I like the presentation and ease of use.

Feb 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: this program is very easy to use! I love the mobile app option, it helps us get the news to our employees quicker!

Overall: The mobile app, push notification, automatic feeds. I don't quite understand how to use all the features. I need to figure out how to do push notification and weekly summaries to our site employees.

It's user-friendly and effective

Feb 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it is so user friendly. It didn't take me long to learn how to use it, and to teach others to do so.

Cons: I can't think of anything but I've not used other tools to compare it to. Perhaps more options for scheduling.

Overall: I went from a manual process to this! Totally changed my world.

Easy engagement.

Feb 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy. Keeps my digital footprint relevant. It has been easy to promote its use within the organization.

Cons: Sales is beginning to engage in the software. Just trying to increase registrations and engagement within the organization, if you could help with that!

Great, Easy, Clean

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like how easy it is to post. Also, how large the images are in the post. lastly, its very easy to publish the post to your own Social channels.

Cons: When pasting the link in the "Link post" the auto-filled text doesn't take. Having to delete the last letter and add back. The App Is a bit slow to publish the post on your own Social channels after launch, after the first publish the app speeds up. -iPhone 7 Plus

Capterra loader

awesome experience with social chorus

Feb 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to share information about AT&T with others. I think it's great to be able to have such easy software to use to spread the word about AT&T with my Social Networks

Overall: Easily sharing content with my social networks

It's really helped our publishing process, allowing us to better keep our employees updated.

Feb 07, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: How easy it is to use! It's intuitive, though there are a few things I would change to make it a little more straight-forward in terms of naming conventions.

You clearly update the tool often to provide us the best benefits/are using feedback from clients to improve -- it's noticed and appreciated!

Cons: There's room for improvement in the following areas:

I'd like access to customize our data dashboards a bit more. In this regard, it would be great to go a level deeper and really understand who of our users are interacting more than others so we can better tailor their experiences.

The ability to target via personalized notifications, etc would be incredible as well.

Very positive experience in all aspects...well done Social Chorus

Feb 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Pros:

User friendly, fast access, similar to social media looks & feel, short as twitter, visual support like Facebook, videos are amazing...I can see everything under one place and this is very innovative tool to engage employees with corporate content.

Cons:

More features to be added to the app like live videos, event survey & poll.

Cons: Backend doesn't work properly from mobile devices and it needs to be better utilized for mobile devices.

i have enjoyed the convenience of the app to communicate to staff and quick accessibility

Feb 08, 2018
5/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The fact that I can post the news to staff anytime and anywhere. It also has a feature that allows staff to post content so we get news from every corner of the market

Cons: the fact that I can not upload files to share to staff, Majority of communication that we send out contain attachments and links and this app limits us.

Also it has no comment button so its hard to gauge staff comments

Overall: ease and flexibility of accessing news

Social Chorus' product was well-received by the communication team and the users.

Feb 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The content manager is easy to use, which makes it easy and fun to upload new and relevant content for employees frequently.

Cons: It had it's quirks, but nothing major. Sometimes it would be 'down' at random (inconvenient) times, but never for long.

Overall: it gave us a new mechanism with which to reach front-line employees

Streamlined, still developing

Feb 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to post, easy to schedule posts for the future. It is very mobile friendly. It is easy to link to a variety of articles and posts.

Cons: I really wish that I could search stories more easily. For instance, it is difficult to find a story in May of 2014 without scrolling forever. I also don't think the display of the image behind the story always looks very good.

Overall: As an administrator, it is very easy to post and schedule stories.

I enjoy using the app and how easy it is to use and access.

Feb 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact that I don't have to have a company phone to be able to get news and updates anytime, anywhere.

Cons: I feel there needs to be a search feature to be able to search for older story submissions when needed.

A feature rich software, with easy to use functionalities

Feb 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great interface and easy to navigate. Even as an admin its easy to set up articles, send push notifications, send email updates for the week gone by and so on.

Cons: Can add geography based updates with is automatically detected through the network, for instance if a person moves from UK to US it should just automatically detect the location and share the updates.

Its a great app for internal communications.

Feb 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its very user-friendly on the publisher end and on the user end its very intuitive. Good for internal communications.

Cons: Wish there was more ability to customize postings. Some designs are slightly clunky, but sometimes for the type of communications that we're doing, clunky is good!

Overall: Another channel to push communications and a channel that is more convenient than opening a computer.

Capterra loader

Very positive, and overall a great tool for communication and content

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: As a program manager, I like that it is extremely easy to get to grips with how to use it and on a daily basis it doesn't take a long time. Love the interface, it's all very intuitive

Cons: As a global organisation, we need to be able to edit our profiles for locations other than the US, currently there no other countries and it asks for dip code

Capterra loader

Easy to use, platform. For sharp and functional communication

Feb 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The easy to use interface is the biggest win. Also people lower computer skills can use the software easily

Cons: I wish I could target people outside of the app. For example inviting colleagues that aren't using the sofware yet. I wish I could somehow invite them to a channel.

Overall: Fast communication. Employees will stay up-to-date on company news.

So far I have been enjoying using the social chorus app and find it easy to use

Feb 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to use. There are a lot of helpful templates for various types of posts. The channels allow customization for content.

Cons: I wish there were ways to make the layout of the App and not just the posts individual to our branding. I also wish we could open up multiple "tabs" within one card.

Social Chorus helps me create secure communication between team members

Jul 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I like Social Chorus primarily because of the security and ease of use across my organization. I highly recommend it to folks in the nonprofit sector.

Cons: It took some of my team a little while to figure out how to send attachments, but once they figured it out there have been no problems!

Great mobile application for keeping us upto date on the Oncology field

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use application, can select the specific channels to follow.

Administrator can easily select the stories to capture and follow.

Cons: Does update frequently with new stories or headlines.

Currently it seems that not too many people in the company is submitting content

Overall: Ease of use

Easy to use

Mar 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like how easy it is to upload photos and create stories. The buttons and options are clearly labeled.

Cons: Not as easy to view on a computer as it is on phone. When you pull up a story on internet explorer it not intuitive to scroll for the story like it is on the phone.

Easy but not comprehensive

Feb 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The product is easy to use and fairly intuitive. The look as a user is nice and fluid and as an admin I feel as though I can work with Social Chorus to modify.

Cons: There are some features that aren't available yet through social chorus such a video support and others

Easy to use with good support.

Feb 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As a beginner the platform is easy to navigate and create and edit posts and extract data for reporting.

Cons: Non administrators should be able to create different posts, links, articles etc via the desktop verison.

Easy to use platform & share content through different social channels

Feb 08, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use and get the message out to employees about sharing specific pieces of content. I like how the content is also separated into different categories.

Cons: The software itself is fine, it's getting users to go to the platform to post the content as opposed to copying content & pasting it to their social feeds.

Overall: easy to use dashboard to get the messages socialized to certain social platforms

I love the simplicity of using this software and the end result is professional and clean.

Feb 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is clean and easy and anyone can learn to use it efficiently. The software makes me look like an IT pro!

Overall: Ease of usage

Easy to use, intuitive interface.

Feb 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Whenever we discuss among coworkers what changes need to be made, it is usually addressed in the next update to the software.

Cons: I don't like how, in edit mode, the pictures are distorted behind the main photo. I would like to see what the pic will look like rather than the image and then a washed out, pixelated version of it behind.

Overall: A mobile interface with our diverse workforce, both in the office and in the field.

Capterra loader

Fantastic way to stay plugged in!

Feb 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the notifications for important info and that I can submit my own content. I also like seeing content from everyone else in the company. It's a great way to stay connected.

Cons: I wish it showed which channel content came from in my feed. Sometimes I get confused when news articles come through.

Overall: Staying connected with people across different departments in our company and in a mobile-friendly format.

Easy to use & good quality

Feb 07, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The layouts of the articles & how you can send push notifications on certain articles to specific groups of people - useful for important alerts or alerts we would like to draw attention to

Cons: It doesn't seem to have the ability to download things that require being opened in a different tab on a web browser

Good, simple tool

Feb 06, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

Pros: Simple. Not a lot of bells and whistles, but that allows it to be easier to use for the new or infrequent user.

Cons: Some analytics limitations -- I'd love an easier way to track traffic from Social Chorus to my online content through the use of customizable UTMs.

Great sharing experience with my team, and simple ease of use!

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ability to find my content and edit is quickly done. The design and use was built with the customer in mind.

Easy to use and well-designed look and feel

Feb 06, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability for our employees to easily access important news and content from their phones, makes them feel more connected

Cons: Lack of two-way communication with employees. Would like a more interactive experience where employees can comment and admin can respond in real-time