Recapture

Recapture


5 / 5
7 reviews

Who Uses This Software?

We serve small to medium sized online stores who run on the Magento or Shopify platform. Works best with stores making at least $5-10K/month up to $20M a year.


Average Ratings

7 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Business Hours

Vendor Details

  • Recapture
  • www.recapture.io
  • Founded 2015
  • United States

About Recapture

Recover abandoned carts, send review reminders, re-engage lost customers with winbacks, grow your email list without hassle. 5 minute setup. Over $65,000,000 recovered for stores like yours. Compatible with Shopify, Magento 1 and Magento 2. Amazing customer support. Free trial. High ROI. Easy to use for non-technical owners.


Recapture Features

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscriber Management
  • Template Management
  • WYSIWYG Email Editor
  • CRM
  • Data Security
  • Email Marketing
  • Inventory Management
  • Kitting
  • Mobile Access
  • Multi-Channel Marketing
  • Multi-Store Management
  • Promotions Management
  • Returns Management
  • Reviews Management
  • SEO Management
  • Templates
  • Catalog Management
  • Channel Management
  • Data Synchronization
  • Email Marketing
  • Inventory Management
  • Marketplace Integration
  • Mobile Commerce
  • Order Management
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Social Commerce
  • Abandoned Cart Saver
  • Catalog Management
  • Credit Card Processing
  • Discount / Coupon Management
  • Inventory Control
  • Product Configurator
  • Product Ratings / Reviews
  • Refund Management
  • Returns Management
  • Shipping Management
  • Tax Management
  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Mobile Commerce
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

Recapture Reviews Recently Reviewed!


Fast and easy to set up. Works better than others I tried.

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: First of all, I LOVED how easy it was to set up and use. I've used similar tools before but they took a lot of fine tuning and setup. Recapture was so much easier. Second, I saw a 10% boost in revenue the first month. Third, the live cart feed is awesome. I know it's not good for my productivity to be watching it, but I do it anyway when I want to see in realtime what's going on. Sometimes, it gives me ideas of what to change or when I might want to make a special offer to someone. Fourth, pricing is based on emails sent. (note that this is also a con because it makes pricing confusing)

Cons: The pricing was a little confusing at first. It's a little hard to know in advance how the number of emails sent map back to recovered revenue, which indicates how much you pay for the product. There are ranges of recovered revenue on their pricing page for guidance but until you start using the software, it's still a bit fuzzy because every store is going to have different average order sizes.

That said, you can get started for free and it's cheaper & better than most of the alternatives that I tried.

Overall: First, I got a 10% boost in revenue the first month. Second, I didn't have to waste time doing a lot of complicated setup to get it working. Basically, it just works in the background and adds to my monthly sales because it brings people back to the site to finish their orders.

The Best Abandoned Cart Platform We Have Used.

Jun 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The live cart view gives you a good visual overview of your shopping cart in real time. This helps our Order Processing team prepare for incoming orders. The ability to provide custom messaging to the abandon cart email is great when we want to provide higher/lower discount incentives based on order value. Very easy to read analytics on the dashboard gives you a good idea of best sellers and your campaign success.

Lastly, and most importantly, customer support is top notch. Quick responses to queries, quick resolution to cases and an open ear to new suggestions.

We have been with recapture for a few years and will continue to work with them.

Cons: The mobile site was lacking in functionality but has been resolved. Would also like to see integration into CRM platforms.

Overall: automated cart abandonment software.

They set the gold standard for Support

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Support is unmatched

Willingness to improve their software from suggestions.

Cons: None so far.

I wish they offered more services.

Overall: There are a lot of options for abandoned carts but if your looking for support look, no further.

A perfect tool for abandoned carts + superb customer service

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Recapture is an easy to use tool to help capture more sales for our e-commerce customer. The site allows you to easily customize/design emails and CTAs. The analytics are very helpful and helped us realize how big of an abandoned cart problem we had. The customer service is always very responsive and helpful. 5 stars all around!

Cons: There are no cons to Recapture-I'm that impressed!

Does just what it says, and just what it should

May 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Loved how easy it is to create and manage the emails. Great UI/UX, so intuitive, drag-and-drop editor made it really simple

Cons: Nothing...it's great! We integrated this into our site in just a matter of minutes, pushed the update and almost immediately started seeing response from our potential customers. Great ecommerce solution.

Overall: easy to use, high ROI, and great support

Love this plugin!

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to install and a team was beyond excellent at being super responsive and helping me with the set-up process and answering all my questions.

Cons: Nothing- its great.

Overall: We get a lot of sales from it, easy to use and like the email format.!

Review

Nov 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use and implement, ant the most important, it works

Cons: The reports, are not as customizable as they should be. The calculation of the revenue counts all the convertions not only the ones are assisted by recapture.

Overall: We're happy with other abandoned carts tools we've tried.