# Recapture Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Recapture the right Email Marketing solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144979/Recapture-Recover-Magento-Abandoned-Carts/reviews --- Recapture 4.7 (10) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Recapture Ease of use 4.8 Customer Service 4.8 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Founder Used the software for: 6-12 months ### "Fast and easy to set up. Works better than others I tried." June 25, 2018 5.0 First, I got a 10% boost in revenue the first month. Second, I didn't have to waste time doing a lot of complicated setup to get it working. Basically, it just works in the background and adds to my monthly sales because it brings people back to the site to finish their orders. Pros First of all, I LOVED how easy it was to set up and use. I've used similar tools before but they took a lot of fine tuning and setup. Recapture was so much easier. Second, I saw a 10% boost in revenue the first month. Third, the live cart feed is awesome. I know it's not good for my productivity to be watching it, but I do it anyway when I want to see in realtime what's going on. Sometimes, it gives me ideas of what to change or when I might want to make a special offer to someone. Fourth, pricing is based on emails sent. (note that this is also a con because it makes pricing confusing) Cons The pricing was a little confusing at first. It's a little hard to know in advance how the number of emails sent map back to recovered revenue, which indicates how much you pay for the product. There are ranges of recovered revenue on their pricing page for guidance but until you start using the software, it's still a bit fuzzy because every store is going to have different average order sizes. That said, you can get started for free and it's cheaper & better than most of the alternatives that I tried. Review Source WH Wynton H. Marketing Automotive Used the software for: 6-12 months ### "Recapture made our transition on to its platform easy from our previous ESP platform DotDigital" April 27, 2022 5.0 Pros Great Features, Reliability, Price and Tech Support Cons As of April 2022, we have no complaints on Recapture. They've met our needs even when they didn't have the features at the moment. Reason for choosing Recapture • Features: Recapture has robust features that can compete with the best of them. Just to note a couple, we use the abandoned cart system and the broadcasting system. It features a drag and drop editor that’s easy to use and simple to set up with advanced templates. Recapture also features one of the best reporting dashboards that can show your results at first glance with options to dive deeper into your results. • Reliability: With previous systems, especially DotDigital, we found the abandoned cart emails were unreliable as they did not always seem to send. We invested countless person hours trying to improve the reliability to no avail, and instead DotDigital tried to sell us additional consulting services. With Recapture, we’ve never had a problem with our abandoned carts as they consistently send according to the rules that we’ve set up. • Price: The Pricing by far has been the most reasonable from any platform we’ve dealt with. Recapture was 35% cheaper than what we were paying DotDigital. And the pricing was very transparent, whereas DotDigital always seemed to have a number of “gothcha’s” be it storage limits, contact counts, and send limits. And when we renegotiated our contract (at a higher rate) to solve the storage limit issue, they snuck in a change so that we then had to worry about exceeding send limits. It was a constant game of whack a mole where they were trying to catch us in some way to charge additional fees. Recapture, on the other hand, provide Switched from [Dotdigital](https://www.capterra.com/p/151213/dotmailer/) With previous systems, especially DotDigital, we found the abandoned cart emails were unreliable as they did not always seem to send. We invested countless person hours trying to improve the reliability to no avail, and instead DotDigital tried to sell us additional consulting services. With Recapture, we’ve never had a problem with our abandoned carts as they consistently send according to the rules that we’ve set up. Review Source Response from Recapture June 9, 2022 Thanks for your kind words, Wynton! Glad you're enjoying our service. Let me know how else we can help! DK Dave K. MD Management Consulting Used the software for: I used a free trial ### "Recover Revenue!" March 11, 2021 3.0 Overall, very usable and easy to set up and install, especially the settings around when and how frequent emails are sent. Pros Good tool linked to Shopify for the recovery of abandoned cart items and ensuring emails are sent as reminders. This app helps you recover customer revenue through abandoned cart emails and review reminders. Cons Only works with Shopify. Would be good if it was available to more eCommerce tools as needed to set up a Shopify account to operate. Review Source Response from Recapture April 19, 2022 Hi Dave, Sorry you didn't have a perfect experience with Recapture here! I'm not sure what gave you the impression that we are only supported on Shopify, but that isn't correct. We currently support Shopify, Magento, BigCommerce, WooCommerce, Easy Digital Downloads, Restrict Content Pro and Paid Memberships Pro. We've supported most of these since 2019, BigCommerce being the most recently added. Hope you come back to give us another try! Best, -Dave Founder, Recapture.io AA Ali A. Marketing Manager Furniture Used the software for: 6-12 months ### "Best Magento 2 Extension for Email Marketing and Abandoned Carts" July 19, 2023 5.0 I've tried so many magento 2 extensions for abandoned carts, for scheduling emails, and for sending emails based on order events, and I can say that Recapture has saved me a lot of time, headache, and money to cover all my use cases under one platform. Pros 1\. Easy to integrate: Recapture was very easy to integrate with our Magento 2 store. There was no complicated technical setup required.2. Easily Captures leads3. Schedules and triggers emails for any Magento order event5. Platform is very intuitive and easy to use.6. Easy to set up email campaigns: Recapture is easy to set up email campaigns. I can create and design emails easily and intuitively.7. Great customer support: The customer support team is responsive and helpful.8. Good pricing policy. Cons RTL support needs improvement in emails designerMagento order id is missing for successfully recaptured carts in the analytics and the exported report. Review Source Response from Recapture July 20, 2023 Thanks for your kind words, Ali! Glad to hear you had a great experience with us. Appreciate the review! HS Hanwey S. President Used the software for: 2+ years ### "The Best Abandoned Cart Platform We Have Used." June 28, 2018 5.0 automated cart abandonment software. Pros The live cart view gives you a good visual overview of your shopping cart in real time. This helps our Order Processing team prepare for incoming orders. The ability to provide custom messaging to the abandon cart email is great when we want to provide higher/lower discount incentives based on order value. Very easy to read analytics on the dashboard gives you a good idea of best sellers and your campaign success. Lastly, and most importantly, customer support is top notch. Quick responses to queries, quick resolution to cases and an open ear to new suggestions. We have been with recapture for a few years and will continue to work with them. Cons The mobile site was lacking in functionality but has been resolved. Would also like to see integration into CRM platforms. Review Source TA Ty A. IT Wholesale Used the software for: 2+ years ### "They set the gold standard for Support" March 5, 2019 5.0 There are a lot of options for abandoned carts but if your looking for support look, no further. Pros Ease of use Support is unmatched Willingness to improve their software from suggestions. Cons None so far. I wish they offered more services. Review Source VR Verified Reviewer Engineer Used the software for: Less than 6 months ### "Does just what it says, and just what it should" May 7, 2018 5.0 easy to use, high ROI, and great support Pros Loved how easy it is to create and manage the emails. Great UI/UX, so intuitive, drag-and-drop editor made it really simple Cons Nothing...it's great! We integrated this into our site in just a matter of minutes, pushed the update and almost immediately started seeing response from our potential customers. Great ecommerce solution. Review Source VR Verified Reviewer Partner Management Consulting Used the software for: 6-12 months ### "A perfect tool for abandoned carts + superb customer service" March 27, 2019 5.0 Pros Recapture is an easy to use tool to help capture more sales for our e-commerce customer. The site allows you to easily customize/design emails and CTAs. The analytics are very helpful and helped us realize how big of an abandoned cart problem we had. The customer service is always very responsive and helpful. 5 stars all around! Cons There are no cons to Recapture—I'm that impressed! Review Source KS Kyla S. Onwer Apparel & Fashion Used the software for: Less than 6 months ### "Love this plugin!" June 26, 2018 5.0 We get a lot of sales from it, easy to use and like the email format.! Pros Very easy to install and a team was beyond excellent at being super responsive and helping me with the set-up process and answering all my questions. Cons Nothing- its great. Review Source Alex V. Digital Marketing Coordinator Retail Used the software for: Less than 6 months ### "Review" November 23, 2018 4.0 We're happy with other abandoned carts tools we've tried. Pros It's easy to use and implement, ant the most important, it works Cons The reports, are not as customizable as they should be. The calculation of the revenue counts all the convertions not only the ones are assisted by recapture. 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