My Cloud Grocer

My Cloud Grocer

5 / 5 5 reviews

Who Uses This Software?

Grocery stores and supermarket chains with annual sales of $10MM to $2B .


Average Ratings

5 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • My Cloud Grocer
  • www.mycloudgrocer.com
  • Founded 2012
  • United States

About My Cloud Grocer

My Cloud Grocer provides comprehensive end-to-end e-grocery solution, from the customers shopping experience and the stores selection of the items in their order through payment processing, logistics and delivery. The platform designed for local, regional and national supermarket chains and is fast, intuitive, reliable, highly secure, and customized for each individual brand.


My Cloud Grocer Features

  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

My Cloud Grocer Reviews

Pleasure to work with

Sep 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Flexible, supports multiple store locations, fast and reliable technology, good tech support.

Overall: In July 2015, we decided that the time was ripe for Seasons to establish an eCommerce site for our growing chain of supermarkets. After much research and inquiry with regards to several providers including comparing products offered as well as service options and capabilities, we chose My Cloud Grocer to build and maintain our site. Although My Cloud Grocer was not the least expensive solution at that time, we have made our decision to partner with them. Our decision was based on the feedback we received from their other clients as well as their team¿s ability to demonstrate very strong technology skills and thorough knowledge of the retail grocery industry. We met with store managers that were current customers of My Cloud Grocer and hear many favorable reviews.

Now, it is almost a year later, and we have not been disappointed. Their team is a pleasure and easy to work with. They didn't only build our website to correctly represent our brand and made sure that every item has a good image, My Cloud Grocer photographers visit our stores periodically to photograph every new product. They also provide a valuable input on our marketing strategies and send weekly digital circulars on our behalf.

We are constantly receiving compliments on the ease of use and the ultra-fast loading speed of our website. The Shop-by-Recipe feature is very popular among our customers. We have a competitor nearby who chose another service provider for their eCommerce. We see ourselves and constantly hear from our customers that we offer a much better online shopping experience than our competitors. It is also worth mentioning that when issues come up, My Cloud Grocer's team is on top of their game and handle every situation professionally and expeditiously.

The Best Option Out There

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We looked at several different options before we launched our online grocery shopping website. We even thought about setting up an e-commerce team and developing our own platform. My Cloud Grocer turned out to be the best way to go. We got our own platform with our own branding, but they manage it for us. The design and all the features get a lot of compliments.

A big part of our business is take-out with prepared foods and pizza. The dishes on the website look very appetizing, instead of just prepackaged, so they sell well on the website. Our customers use the re-order options a lot, because they make it fast and easy. My Cloud Grocer has new features in the pipeline already, so we know our website won¿t get stale.

New shoppers sign up every day. Working with My Cloud Grocer was a great decision.

Enterprise Platform, Fully Managed For Our Busy Supermarket

Oct 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The team at My Cloud Grocer is great to work with. We run a busy supermarket in Brooklyn, so we appreciate the fully managed aspect of their program.

They launched a professional looking website that our customers find very easy to use, and it runs flawlessly from a technical perspective. It has even more state-of-the-art features than the websites for big national grocery stores in our neighborhood, which makes us immediately competitive in the online space. Our website is proprietary to Breadberry, so we retain all our own customer information. And the platform has enhanced security a step beyond the standard PCI compliance.

We get plenty of compliments on the website, and our sales keep growing. The number of customers shopping online increases each month, and the average basket size increases as well.

We¿re happy we decided to get our grocery store online, and we¿re happy we decided to work with My Cloud Grocer.

Vendor Response

by My Cloud Grocer on October 08, 2015

Thanks to you Sam and your entire team. It's always great to work with a true business partner.

Highly Capable, Professional, and Increased Overall Sales

Oct 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Other people tried a similar concept, but My Cloud Grocer guys are by far ahead of the game. They are highly capable and professional. Since our online site went live, our store sales have increased over 15%. We¿re delivering outside of the metro area now, so the website has increased our trading area. Plus we¿re seeing more traffic in our retail store.

My Cloud Grocer was responsive and accurate with high attention to detail throughout the entire set up process, which made the launch go very smoothly. And they brought a strong expertise in both online sales and retail grocery sales. They listened to our ideas and made them even better. They¿re already adding new functionality like shop-by-recipe to keep me out in front on my competition.

Choosing My Cloud Grocer to bring my supermarket online was one of the best decisions I ever made. Their team is highly professional and a pleasure to deal with.

Vendor Response

by My Cloud Grocer on October 07, 2015

Thanks Itzik. It's always a pleasure to work with you and your team. We look forward to being part of your success for a long time.

Customer and Moble Frendly Ecommerce Software

Aug 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When we decided to upgrade our website we looked into a few options and went with My Cloud Grocer, We are very happy with the choice we made.

We were very impressed with the speedy and easy set up.
Some functions of the site is something I have never seen before in any other SAS platform out there, very seamless and easy to use

Good customer service and knowledge to back it up.
When we were interested in adding new features they implemented them in a timely fashion.

They are constantly working on and developing the software yet We have not seen any downtime, site has not crashed on us once.

I would definitely recommend My Cloud Grocer

Vendor Response

by My Cloud Grocer on August 19, 2015

Thanks Aaron for your kind words. Your entire team is such a joy to work with. It's our pleasure to support your business.