# QR-Patrol Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is QR-Patrol the right Physical Security solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/144995/QR-Patrol/reviews

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QR-Patrol

4.6 (7)

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Last updated August 24th, 2025

# Reviews of QR-Patrol

Ease of use

4.4

Customer Service

4.3

## Showing most helpful reviews

Showing 1-7 of 7 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BN

Bill N.  
  
  
Used the software for:

### "BEST AND TOP SECURITY SERVICES SOFTWARE SYSTEM"

September 23, 2016

5.0

I was using another software system and I was not very happy with their services, some of their products and especially their customer service was the worse. I conducted a thorough check and found that there are several companies that provide security services software. I looked in further and started using QR PATROL and they are by far the best in the industry. I am extremely satisfied with 1. their services (monitoring guards, qr scans etc.) 2. their products (such as the qr stickers) and 3. their customer service. It is very easy to use their system, I never have any problems with the qr stickers and if I have any questions their customer service department and specifically Sofia is very responsive and helpful. Thank you Sofia and QR Patrol staff! Vasilis Florida

Pros

Easy to use

Cons

N/A

Review Source

Response from Terracom

September 24, 2016

Thank you for your kind words Bill! QR-Patrol team will always be there for you!

AR

Andrew R.  
Owner  
Security and Investigations  
Used the software for: 6-12 months

### "Accountability "

January 3, 2017

5.0

I used this product to account for lone workers on industrial properties. Having an extra level of accountability is a great feature for your security services. Never have a call again where you can't provide a timeline of events to your client's great software easy to use and works on all platforms.

Pros

Works on any platform

Cons

Can cheat the barcode scans.

Review Source

Response from Terracom

January 3, 2017

Thank you Andrew for your review! We would like to inform you that we will soon release a dedicated system for Lone Workers as well! Additionally, "Cheating" is not an easy thing to do; every time that your employers send an event, the position (acquired by GPS, Wi-Fi and GSM cell antennas) and respective time-stamp is also included, so you will be able to spot where they are. Finally, instead of QR-Code labels, you could also use NFC tags or Beacons as checkpoints, so that your employers will not be able to copy them!

RB

Rbert B.  
Manager  
Security and Investigations  
Used the software for: 1-2 years

### "Very disappointed seems like bait and switch"

May 18, 2021

3.0

Very disappointed with the customer service, once you are a customer you get the run around on everything, no support after the sale.

Pros

you control NFC deployment and can use your own products

Cons

cost and customer appreciation after the sale

Review Source

TS

Talal S.  
Director  
  
Used the software for:

### "5\* - Excellent Guard Tour System App"

August 26, 2015

5.0

The QR Patrol app is a fantastic app to monitor your guarding staff and all reports are available online. The mobile app and the web app work flawlessly. The set up is very east and Sofia and James were very helpful to answer any pre-sale questions.

Review Source

Response from Terracom

August 27, 2015

Thank you for your kind words Talal! QR-Patrol team will always be there for you!

MK

Moghana K.  
Head of Business  
  
Used the software for:

### "Advance into Security Patrolling"

September 1, 2015

4.0

It is fantastic software to cater today's market. It help the Security Company and the subscriptions owner to monitor the efficiency of Guard on Patrolling. As it is on-line, it make more easier for operational and monitoring.

Review Source

DZ

Dim Z.  
  
  
Used the software for:

### "Excellent product!"

September 24, 2016

5.0

Very straightforward, excellent customer service! They are always there to help me use the system in the best possible way

Pros

Easy of use, very functional

Review Source

TN

Theo N.  
Sales Assistant  
  
Used the software for: 6-12 months

### "Great customer support"

January 13, 2018

5.0

Pros

I really like the ease of use of this guard tour system and the fact that its real time as opposed to the traditional ones.

Cons

The user interface is a bit outdated and all these colours are too much. An more siplified user interface would be better.

Review Source

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