--- title: "Nextiva Contact Center Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Nextiva Contact Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/145004/Nextiva-Call-Center/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Nextiva Contact Center Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Nextiva Contact Center ## What is Nextiva Contact Center? Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The platform provides real-time analytics, customizable dashboards, and intelligent routing to connect customers with the right agents. Journey orchestration tools ensure seamless bot-to-agent transitions. Outbound dialing is enhanced with DID management, TCPA guardrails, and lead filtering. Workforce tools include quality monitoring, scheduling, and coaching. ## What is Nextiva Contact Center used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 112 user reviews Reviews sentiment Positive 88% Neutral 4% Negative 8% Starting price $30 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Call Center / 2025 - Customer Engagement / 2025 - Customer Experience / 2025 Our "Best of" badge program showcases products with the highest ratings... - Business Phone Systems / 2025 - Call Center / 2025 - Contact Center / 2025 - Contact Center Quality Assurance / 2025 - Customer Communications Management / 2025 - Customer Engagement / 2025 - Customer Experience / 2025 - Customer Support / 2025 - IVR / 2025 - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Nextiva Contact Center?[Manage this product listing](https://www.g2.com/products/nextiva-contact-center/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Nextiva Contact Center 4.5 (112) VS. [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $30 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (112) Ease Of Use 4.0 (977) Value For Money 4.4 (98) Value For Money 4.2 (799) Customer Service 4.5 (102) Customer Service 4.0 (770) ## Nextiva Contact Center alternatives Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (101)](https://www.capterra.com/p/96628/InfoFlo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Nextiva Contact Center Overview ### What problems does Nextiva Contact Center solve? Nextiva Contact Center solves disconnected business calling workflows by providing cloud-based calling, call forwarding, transfers, conferencing, auto-attendant routing, and email fax access. Administrators can adjust schedules, holiday rules, operators, and call routes without waiting for support. Sales teams, medical practices, remote staff, and contact-center managers benefit from call data, reporting, and mobile access. Answer based on 39 reviews Overview ### Which roles and teams benefit most from Nextiva Contact Center? Nextiva Contact Center benefits office and operations managers, customer service and account teams, IT administrators, and business owners who need to manage customer communications and daily call workflows. Service and account teams handle inquiries and client follow-up, while IT staff administer phone systems and access. Executives and project managers monitor operations, continuity, and team coordination. Answer based on 111 reviews Overview ### What company size and industries is Nextiva Contact Center built for? Nextiva Contact Center serves small businesses, which represent 83% of reviewers, with Real Estate the leading industry at 9%. It also supports midsize companies (12%) and enterprises (5%), serving customer service, telemarketing, employee support, and help desk centers. Other common reviewer industries include Computer Software (8%) and Hospital & Health Care (7%). Answer based on 112 reviews Features and Usability ### What are the key features of Nextiva Contact Center? Nextiva Contact Center includes core call handling features such as call routing, automatic call distribution, and call transfer to direct callers to available representatives or teams. It also provides call recording and call monitoring for quality and training, plus call logging to review customer history, call volume, and performance patterns. Answer based on 13 reviews Pricing ### How much does it cost and what fees or limitations are included? Nextiva Contact Center offers Core at $30 per user/month, followed by Engage (40), Power Suite (60), Essential (129), Professional (159), and Premium (199). Reviewers often call pricing reasonable or worthwhile, though some find it high; one reported an automatic contract renewal and significant cancellation fee. No free trial or free version is listed. Answer based on 24 reviews Integrations ### Which third-party tools and platforms does Nextiva Contact Center integrate with? Nextiva Contact Center integrates with Microsoft Teams, allowing organizations to bring calling into their Teams environment. Reviewer feedback specifically confirms this communication-platform connection. The available data does not identify additional third-party integration brands, so no other platforms can be verified from the supplied reviewer mentions. Answer based on 64 reviews Getting Started and Support ### How easy is it to onboard and train a team on Nextiva Contact Center? Nextiva Contact Center offers in-person and live online training, documentation, and videos. Reviewers report that agents and nontechnical users generally learn the interface quickly, while teams with varying comfort levels may need additional training. Administrators and change-resistant staff can require more time for configuration, adoption, and consistent use. Answer based on 16 reviews Getting Started and Support ### What customer support options does Nextiva Contact Center offer, and how do users rate the experience? Nextiva Contact Center offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as knowledgeable, friendly, and quick to resolve issues, with some reporting rapid phone and email responses. Others cite inconsistent guidance, difficult escalations, and occasional delays or unresolved technical problems. Answer based on 52 reviews Call management ### How well does it handle call routing and call management? Nextiva Contact Center handles call routing, monitoring, recording, forwarding, and real-time call dashboards for busy service teams. Administrators value its call-flow controls and visibility into volume and agent activity, while some users report occasional call-pop, audio, routing, or mobile app issues that can require support attention. Answer based on 29 reviews ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Nextiva Contact Center supports all three of the features reviewers rate highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily contact center operations, keep complete records of customer interactions, and review calls for quality and performance, allowing teams to improve service consistency and respond to customer needs more effectively. Call Center Management 4.7 (25) 68.00% of 25 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.5 (26) 57.69% of 26 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.6 (21) 61.90% of 21 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.7 (31) 45.16% of 31 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.7 (23) 56.52% of 23 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Call Routing 4.6 (26) 65.38% of 26 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Nextiva Contact Center 57 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer History: Access previous interactions or concerns to maintain customer relationships - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Call Centers: Designed for call centers - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Labor Forecasting: Predict labor requirements based on past and present data/trends - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Outbound Call Center: A call center that primarily makes calls, typically sales focused - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (112) 4.4 Based on 112 reviews ## Pricing Value for money 4.4 (98) [View pricing plan details](https://www.capterra.com/p/145004/Nextiva-Call-Center/pricing/) Core $30.00 Per User,Per Month It includes: - Inbound & Outbound Voice - Business SMS - Video meetings - Screenshare & file share - Call routing Engage $40.00 Per User,Per Month It includes: - Customer-to-team SMS Messaging - Toll-free number & minutes - Advanced reporting - MS Teams integration - Web chat: Live & bot Power Suite $60.00 Per User,Per Month It includes: - Inbound sales and service call center - Priority and skills-based routing - Unified team interface - Supervisor dashboard - ACD callback Essential $129.00 Per User,Per Month It includes: - Powerful inbound / outbound channels - Full workflow engine for journey orchestration - Best-in-class workflow automations and APIs - Transcription and summarization - Customizable intelligent and skills-based routing Professional $159.00 Per User,Per Month It includes: - Full customer journey context & history - Omnichannel (voice, sms, chat, email, social, messaging, webform) - Advanced Al bots to guide journeys - Real-time supervisor support - Secure payment agent assist (PCI-DSS) Premium $199.00 Per User,Per Month It includes: - Full workforce management - Optimized workflows for interaction deflection - CX analytics for all business functions Value for money 4.4 (98) 4.4 Based on 98 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (102) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (102) 4.5 Based on 102 reviews ## User reviews Overall rating 4.5 Based on 112 reviews Filter by rating Counts reflect reviews available in this feed. 5(82) 4(17) 3(4) 2(3) 1(6) Mentioned topic Recent reviews first, then most helpful Ediz Y. CEO Used the software for: Less than 1 year ### "Problem Solved " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 19, 2024 It was easy process and I got what I need it. I am happy overall Pros I didn’t want complicated solution and Nextiva was simple and easy to provide me the kind of services I needed Cons I can’t think of anything. They have support for any questions to answer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Data Analyst Used the software for: 3-5 years ### "Nextiva as a Good Helper" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 29, 2024 It is a tool that makes it easier for us to communicate with our customers, even the recording of calls is not useful enough because as a legal company we need to have backed up information. Pros Customer support and prompt response to customers Cons The time it takes to perform maintenance Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Coordinator Used the software for: Less than 1 year ### "Nextiva Review" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 January 29, 2024 Pros I like its ease of accessibility, the interface on the computer is quite nice as well. Very user friendly Cons I wish my calls did not drop so often. I also often lose audio when dialing out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jake C. Head of Customer Success Used the software for: Less than 1 year ### "Nextiva was such a great decision" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 23, 2024 Pros The team was extremely transparent on features, pricing, etc. It's been very easy to get set up for how we wanted it to work, and has given us massive ROI boosts since implementing. Cons Nothing to note so far - we've recently been set up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Cloud Consultant Used the software for: Less than 1 year ### "Happy team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 29, 2018 The set up time is pretty intensive. You do need to think through how best to implement and make sure it’s going to achieve your goals and be right for your organization. It’s well worth the effort but it’s not a plug and play system it needs to be configured right. If you do take this time, which we did, then it’s immediately impactful. I believe the improved communication, clear goals and metrics are going to help us a lot. Pros Our team has really taken to NextOS, they have a lot more capabilities than compared to our old system and they’ve dived right in! It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months. Cons This is not a cheap tool. It’s probably a good idea to understand what your goals are first so that you’re not investing too much. I can imagine you need to have a certain scale of business first before this system really becomes useful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Keith S. Customer Service Manager Used the software for: Less than 1 year ### "Fan-friggen-tastic!! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2018 Increased visibility or work requests, improved efficiency, etc. Pros Top quality product. A++ Very easy to use user portals and back-end admin software. Doesn't require you to be a communications expert or engineer to figure it out. AND, whatever you can't figure out, their amazing Enterprise Support staff can...and they do so rather quickly. They are truly amazing. A++ customer service, very knowledgeable ' available support staff. Our Account Rep is extremely professional, friendly, attentive and responsive. When switching from 8x8 to Nextiva, we did some pretty extensive software and service comparison testing against much larger companies that supposedly offer "high tech solutions", and "superior service" and Nextiva has come out on top each and every time. I seriously love this company and their products. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Business Office Manager Used the software for: 1-3 years ### "Communication is Key" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2018 The Nextiva team were amazing to work with, they made sure we had just the system we needed, they took us through requirements, implementation and training to ensure we had what we needed. The team has been able to hit the ground running and we’re already seeing loads of positive outcomes. It’s a big turnaround from our old system. Pros Our team had been struggling with the old system for a while and now we’re with Nextiva we’re really well set up for the coming years. Not only that, we are also saving money! Cons Our set up was quite a complicated ordeal and it took a while for us to understand and then plan out what we needed. However, the Nextiva team were very helpful and worked through requirements with us so that was amazing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer IT Professional Used the software for: 1-3 years ### "NextOS = the brain of your business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2018 Sign-up and onboarding was a breeze. We were using the system quickly and are already enjoying the benefits. Pros NextOS is an amazing system. Combining your CRM, work flows, insights and resource management in one place. We use it every single day and believe it is giving us an advantage over our competitors. Cons We have been challenged in a number of areas of the business to act on the insights we have gained. In the long term this will result in a beneficial outcome however in the short term it can be quite divisive and this can create some internal tension. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer IT Manager Used the software for: Less than 1 year ### "Efficient and Insightful: My Nextiva Experience" 5.0 January 29, 2024 Pros Advanced call routing significantly improves customer interaction management. In-depth analytics provide valuable insights for strategic decision-making. Excellent CRM integration streamlines communication processes. Cons The interface can be complex for new users. Mobile app lacks some desktop functionalities. Customization options for call flows and IVR could be more flexible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jeremy B. VP Growth Used the software for: Less than 1 year ### "Great Contact Center features" 5.0 May 23, 2024 Pros We handle lots of inbound sales calls at Textla and Nextiva Contact Center gave us a simple but perfect solution for our small team. Cons Literally no dislikes thus far - way better than Dialpad. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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