# Nextiva Contact Center Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Nextiva Contact Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/145004/Nextiva-Call-Center --- # Nextiva Contact Center Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Nextiva Contact Center ## What is Nextiva Contact Center? Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The platform provides real-time analytics, customizable dashboards, and intelligent routing to connect customers with the right agents. Journey orchestration tools ensure seamless bot-to-agent transitions. Outbound dialing is enhanced with DID management, TCPA guardrails, and lead filtering. Workforce tools include quality monitoring, scheduling, and coaching. ## What is Nextiva Contact Center used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Top alternative Featured Overall rating Based on 112 user reviews Reviews sentiment Positive 88% Neutral 4% Negative 8% Starting price $30 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Nextiva Contact Center?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.nextiva.com/&name=Nextiva Contact Center) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Nextiva Contact Center 4.5 (112) VS. [4.8 (315)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $30 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (112) Ease Of Use 4.8 (862) Value For Money 4.4 (98) Value For Money 4.7 (774) Customer Service 4.5 (102) Customer Service 4.8 (793) ## Nextiva Contact Center alternatives [4.7 (1,755)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (141)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/145004/Nextiva-Call-Center/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 4.7 (31) 45.16% of 31 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Logging 4.5 (26) 57.69% of 26 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Routing 4.6 (26) 65.38% of 26 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Center Management 4.7 (25) 68.00% of 25 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Reporting/Analytics 4.7 (23) 56.52% of 23 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Automatic Call Distribution 4.5 (22) 63.64% of 22 reviewers that rated this feature as important or highly important Distribute/route/connect calls Nextiva Contact Center 57 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Access previous interactions or concerns to maintain customer relationships Assembly of graphs and charts for visualizing and tracking statistics/metrics Assign working shifts or tasks to employees based on their availability Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Designed for call centers Use AI to generate content in the form of text, images, videos, etc. A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Predict labor requirements based on past and present data/trends Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Set up connections to third-party platforms to improve business processes Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Place/receive calls through voice over IP connection Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (112) 4.4 Based on 112 reviews ## Pricing Value for money 4.4 (98) [View pricing plan details](https://www.capterra.com/p/145004/Nextiva-Call-Center/pricing/) Core $30.00 Per User,Per Month It includes: - Inbound & Outbound Voice - Business SMS - Video meetings - Screenshare & file share - Call routing Engage $40.00 Per User,Per Month It includes: - Customer-to-team SMS Messaging - Toll-free number & minutes - Advanced reporting - MS Teams integration - Web chat: Live & bot Power Suite $60.00 Per User,Per Month It includes: - Inbound sales and service call center - Priority and skills-based routing - Unified team interface - Supervisor dashboard - ACD callback Essential $129.00 Per User,Per Month It includes: - Powerful inbound / outbound channels - Full workflow engine for journey orchestration - Best-in-class workflow automations and APIs - Transcription and summarization - Customizable intelligent and skills-based routing Professional $159.00 Per User,Per Month It includes: - Full customer journey context & history - Omnichannel (voice, sms, chat, email, social, messaging, webform) - Advanced Al bots to guide journeys - Real-time supervisor support - Secure payment agent assist (PCI-DSS) Premium $199.00 Per User,Per Month It includes: - Full workforce management - Optimized workflows for interaction deflection - CX analytics for all business functions Value for money 4.4 (98) 4.4 Based on 98 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (102) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (102) 4.5 Based on 102 reviews ## User reviews Overall rating 4.5 Based on 112 reviews Filter by rating 5(82) 4(17) 3(4) 2(3) 1(6) Mentioned topic Sorted by most recent MT Margo T. Digital Marketing Manager Real Estate ### "Effective Program for In-House Call Centers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 11, 2024 As an administrator, I use Nextiva to monitor our call center's performance and ensure we are keeping up with call volume. I also use it to report key information to the rest of my team. Pros It is convenient to be able to record and monitor calls in one program. We use our call dashboard constantly to monitor call volume and KPIs in real-time. Cons Some aspects of data visualization and reporting could be made more robust, but all our essential metrics are accessible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TF Tanya F. Director Health, Wellness and Fitness ### "Great Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 8, 2024 Overall I have had a great experience with the product. Pros The contact center is easy to use and supports me in managing my team Cons I do wish that there were some additional features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Maria C. Account Manager Automotive ### "Best tool evern" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2024 Pros Nextiva has been the best tool for communicating with my clients quickly and smoothly. After using this app for over a year, I’ve noticed significant improvements. Its fast, easy-to-use interface allows me to work more effectively and efficiently. The technical support team is always available to assist with any issues and is open to feedback for continuous improvement. Cons At first using this application it was a little slow, but when I contacted the technical support department they managed to resolve the problems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Josh K. Director of Client Relations Law Practice ### "Great at home telecommunications app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2024 Pros easy to use interface and platform. customer service and support is a plus Cons there really aren't and complaints that I have for this company Reasons for choosing Nextiva Contact Center It was highly recommended to us as a referral Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS STEPHEN S. Owner Information Technology and Services ### "The BEST VOIP Company in the world! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2024 Incredible. Great people and staff that actually cared. Pros Ease of use and pricing. Incredible staff that actually cared. Cons Not being able to text and having to do the FCC Online application for texting makes it a burden to be able to have texting on our phones. Switched from [Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/) Too expensive and Nextiva was a way better choice! Alternatives considered [OnSIP](https://www.capterra.com/p/158706/OnSIP/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BL Benjamin L. Associate Marketing and Advertising ### "Elevating Customer Service with Seamless Communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 24, 2024 Pros extiva Contact Center provides robust analytics tools that offer insights into agent performance, call metrics, customer satisfaction levels, and more. These real-time analytics empowered me to make data-driven decisions, identify trends, and continuously improve their customer service operations. Cons I loved everything there is about Nextiva. No cons here! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PK Porter K. Customer Success Computer Networking ### "Great Constact center" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 23, 2024 Pros Outstanding contact center easy to communicate and address the problem you need to get fixed Cons No real problems here would love for a quicker pick up time but not really a huge deal Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jerick C. Owner Food Production ### "Highly recommended!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 23, 2024 Pros Customer efficient and effective technical support. Cons Incomplete security features and minimal management tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jacob C. Head of Customer Success Telecommunications ### "Nextiva was such a great decision" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2024 Pros The team was extremely transparent on features, pricing, etc. It's been very easy to get set up for how we wanted it to work, and has given us massive ROI boosts since implementing. Cons Nothing to note so far - we've recently been set up. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jeremy B. VP Growth Information Technology and Services ### "Great Contact Center features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 21, 2024 Pros We handle lots of inbound sales calls at Textla and Nextiva Contact Center gave us a simple but perfect solution for our small team. Cons Literally no dislikes thus far - way better than Dialpad. Switched from [Dialpad AI Sales Center](https://www.capterra.com/p/10019327/Dialpad-AI-Sales-Center/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) Popular comparisons [Ringover vs Nextiva Contact Center](https://www.capterra.com/compare/145004-169627/Nextiva-Call-Center-vs-RingOver)[Convoso vs Nextiva Contact Center](https://www.capterra.com/compare/76768-145004/Cloud-Predictive-Dialer-vs-Nextiva-Call-Center)[DialedIn CCaaS vs Nextiva Contact Center](https://www.capterra.com/compare/29589-145004/CallCenterNOW-vs-Nextiva-Call-Center)[LiveAgent vs Nextiva Contact Center](https://www.capterra.com/compare/102188-145004/LiveAgent-vs-Nextiva-Call-Center)[Nextiva vs Nextiva Contact Center](https://www.capterra.com/compare/145004-175788/Nextiva-Call-Center-vs-Nextiva)[Zendesk Suite vs Nextiva Contact Center](https://www.capterra.com/compare/145004-164283/Nextiva-Call-Center-vs-Zendesk)[Readymode vs Nextiva Contact Center](https://www.capterra.com/compare/136728-145004/Readymode-vs-Nextiva-Call-Center)[Calabrio ONE vs Nextiva Contact Center](https://www.capterra.com/compare/110588-145004/Calabrio-One-Suite-vs-Nextiva-Call-Center)[Bitrix24 vs Nextiva Contact Center](https://www.capterra.com/compare/113540-145004/Bitrix24-vs-Nextiva-Call-Center)[NiCE CXone vs Nextiva Contact Center](https://www.capterra.com/compare/134775-145004/inContact-Call-Center-Software-vs-Nextiva-Call-Center) [Five9 vs Nextiva Contact Center](https://www.capterra.com/compare/132405-145004/Five9-vs-Nextiva-Call-Center)[CallHippo vs Nextiva Contact Center](https://www.capterra.com/compare/145004-159578/Nextiva-Call-Center-vs-CallHippo)[Genesys Cloud CX vs Nextiva Contact Center](https://www.capterra.com/compare/145004-179417/Nextiva-Call-Center-vs-Genesys-Cloud)[Freshdesk vs Nextiva Contact Center](https://www.capterra.com/compare/124981-145004/Freshdesk-vs-Nextiva-Call-Center)[Salesforce Service Cloud vs Nextiva Contact Center](https://www.capterra.com/compare/136189-145004/Salesforce-vs-Nextiva-Call-Center)[Zoho Desk vs Nextiva Contact Center](https://www.capterra.com/compare/145004-169505/Nextiva-Call-Center-vs-Zoho-Desk)[UJET vs Nextiva Contact Center](https://www.capterra.com/compare/145004-164070/Nextiva-Call-Center-vs-UJET)[Wildix vs Nextiva Contact Center](https://www.capterra.com/compare/145004-218251/Nextiva-Call-Center-vs-Wildix)[JustCall vs Nextiva Contact Center](https://www.capterra.com/compare/145004-157853/Nextiva-Call-Center-vs-JustCall)[3CX vs Nextiva Contact Center](https://www.capterra.com/compare/145004-158704/Nextiva-Call-Center-vs-3CX)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)