# Nextiva Contact Center Pricing 2026 | Capterra > Learn more about Nextiva Contact Center pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/145004/Nextiva-Call-Center/pricing --- # Pricing for Nextiva Contact Center [4.5 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) Write a Review! ## [Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) has **6** pricing plans - No free trial - No free version **Credit Card Required:** Not provided by vendor **Discount:** Information not available ### Core $30 **Pricing Model:** Per User **Payment Frequency:** Per Month Core plan includes: - Inbound & Outbound Voice - Business SMS - Video meetings - Screenshare & file share - Call routing ### Engage $40 **Pricing Model:** Per User **Payment Frequency:** Per Month Engage plan includes: - Customer-to-team SMS Messaging - Toll-free number & minutes - Advanced reporting - MS Teams integration - Web chat: Live & bot ### Power Suite $60 **Pricing Model:** Per User **Payment Frequency:** Per Month Power Suite plan includes: - Inbound sales and service call center - Priority and skills-based routing - Unified team interface - Supervisor dashboard - ACD callback ### Essential $129 **Pricing Model:** Per User **Payment Frequency:** Per Month Essential plan includes: - Powerful inbound / outbound channels - Full workflow engine for journey orchestration - Best-in-class workflow automations and APIs - Transcription and summarization - Customizable intelligent and skills-based routing ### Professional $159 **Pricing Model:** Per User **Payment Frequency:** Per Month Professional plan includes: - Full customer journey context & history - Omnichannel (voice, sms, chat, email, social, messaging, webform) - Advanced Al bots to guide journeys - Real-time supervisor support - Secure payment agent assist (PCI-DSS) ### Premium $199 **Pricing Model:** Per User **Payment Frequency:** Per Month Premium plan includes: - Full workforce management - Optimized workflows for interaction deflection - CX analytics for all business functions ## Popular alternatives to [Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) Looking to learn more about Call Center software similar to Nextiva Contact Center? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. [Ringover](https://www.capterra.com/p/169627/RingOver/) by Ringover [4.7 (869)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price:$29/month [LEARN MORE](https://www.capterra.com/p/169627/RingOver/) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) by Convoso [4.5 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Starting Price:$90/month [LEARN MORE](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) by ChaseData [4.8 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/29589/CallCenterNOW/) by QualityUnit [4.7 (1780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price:$15/month [LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) by Nextiva [4.6 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/175788/Nextiva/) [View all alternatives](https://www.capterra.com/p/145004/Nextiva-Call-Center/alternatives/) ## What do others say about [Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) pricing? Pricing RatingN/A Value For Money[4.4(112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) Pros Cons [Read All 112 Reviews](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) Read Full Reviews Below John W. Miracle Worker Electrical/Electronic Manufacturing, 11-50 employees Used the software for: 2+ years ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 5.0 Features 4.0 Value for Money 4.0 Likelihood to Recommend 100% 10/10 Reviewer Source Source: Capterra February 20, 2024 "Woth the Investment" **Overall:** Due mostly to pricing, Nextiva wasn’t our first choice. However, after dismal results with cheaper companies we made the switch to Nextiva. It was well worth the investment. Call routing was greatly improved, which translated to a better customer experience. Queue management is easily done, which improved productivity. I should note that even though we are a small company, we use the Enterprise level software. It is a higher ticket expense but when you factor in the gains, it is well worth it. Support has generally been amazing (all companies have their busy days). I recommend Nextiva to all my business contacts. **Pros:** The thing I like most about Nextiva is the flexibility of the settings. Many VOIP systems require support contacts to make changes in the system which can be delayed by hours, days or weeks. The Nextiva software lets you make those changes on the fly in real time. Adjust time schedules, holidays, add/remove operators, reroute calls, etc. It can all be done quickly and efficiently. **Cons:** The pricing is a bit high and the reporting features are lacking. **Reasons for Switching to Nextiva Contact Center:** The reasons are many. High latency with calls, poor support, poor billing practices, lack of features, frustrating to make settings changes, etc. Alberto L. Technical Support Specialist Non-Profit Organization Management, 51-200 employees Used the software for: 2+ years ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 5.0 Features 5.0 Value for Money 5.0 Likelihood to Recommend 100% 10/10 Reviewer Source Source: Capterra January 26, 2024 "Connected Conversations Done Right" **Overall:** In short, Nextiva services facilitate less disruptive communication among team members. This has definitely contributed significantly to our organization's growth and is essential to the success of any expanding enterprise. Despite the aforementioned concerns, I feel Nextiva is a very professional and dependable connected communications organization, and I'm grateful that, during the years I've worked with them, I've been able to rely so heavily on their services and support team. **Pros:** I have had the pleasure of working with Nextiva's Support Team, who are the most responsive, understanding, and patient group of all the third parties our company interacts with. When I contact their Support Team for assistance, my problems seem to always be fixed on the first attempt; they are always experienced, knowledgeable, and accommodating. **Cons:** While their Nextiva / NextOS Voice portal is certainly not the worst administrative interface I've worked in, I do find their Nextiva / NextOS Voice portal is a little confusing when it comes to trying to figure out where a phone number or extension is hidden. You have to manually search through each section, jump between the "auto attendant," "call groups," "call center locations," and "users," and it takes more time than it should. [Read All 112 Reviews](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)