# Nextiva Contact Center Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Nextiva Contact Center the right Call Center solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews --- Nextiva Contact Center 4.5 (112) [View alternatives](https://www.capterra.com/p/145004/Nextiva-Call-Center/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Nextiva Contact Center Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Daniel A Data AnalystLaw Practice, 51 - 200 employeesUsed the software for: More than 2 years. “It is a tool that makes it easier for us to communicate with our customers, even the recording of calls is not useful enough because as a legal company we need to have backed up information.“ January 26, 2024 AL Alberto L Technical Support SpecialistNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “You have to manually search through each section, jump between the "auto attendant," "call groups," "call center locations," and "users," and it takes more time than it should.“ January 26, 2024 MT Margo T Digital Marketing ManagerReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “It is convenient to be able to record and monitor calls in one program.“ July 11, 2024 JW John W Miracle WorkerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: More than 2 years. “The pricing is a bit high and the reporting features are lacking.“ February 20, 2024 AM Alejandra M Operations ManagerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: 1-2 years. “The app's performance remains consistent across different geographical locations, ensuring that our teams can communicate efficiently without any lag or disruptions.“ January 19, 2024 AL Addison L CoordinatorHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “I also often lose audio when dialing out.“ January 26, 2024 AL Alberto L Technical Support SpecialistNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “I have had the pleasure of working with Nextiva's Support Team, who are the most responsive, understanding, and patient group of all the third parties our company interacts with. When I contact their Support Team for assistance, my problems seem to always be fixed on the first attempt; they are always experienced, knowledgeable, and accommodating.“ January 26, 2024 ## Showing most helpful reviews Showing 1-25 of 112 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ediz Y. CEO Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Problem Solved " January 18, 2024 5.0 It was easy process and I got what I need it. I am happy overall Pros I didn’t want complicated solution and Nextiva was simple and easy to provide me the kind of services I needed Cons I can’t think of anything. They have support for any questions to answer. Review Source VR Verified Reviewer Data Analyst Law Practice Used the software for: 2+ years ### "Nextiva as a Good Helper" January 26, 2024 4.0 It is a tool that makes it easier for us to communicate with our customers, even the recording of calls is not useful enough because as a legal company we need to have backed up information. Pros Customer support and prompt response to customers Cons The time it takes to perform maintenance Review Source AL Addison L. Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Nextiva Review" January 26, 2024 2.0 Pros I like its ease of accessibility, the interface on the computer is quite nice as well. Very user friendly Cons I wish my calls did not drop so often. I also often lose audio when dialing out. Review Source Jacob C. Head of Customer Success Telecommunications Used the software for: Less than 6 months ### "Nextiva was such a great decision" May 21, 2024 5.0 Pros The team was extremely transparent on features, pricing, etc. It's been very easy to get set up for how we wanted it to work, and has given us massive ROI boosts since implementing. Cons Nothing to note so far - we've recently been set up. Review Source VR Verified Reviewer Cloud Consultant Information Technology and Services Used the software for: 6-12 months ### "Happy team!" December 19, 2018 5.0 The set up time is pretty intensive. You do need to think through how best to implement and make sure it’s going to achieve your goals and be right for your organization. It’s well worth the effort but it’s not a plug and play system it needs to be configured right. If you do take this time, which we did, then it’s immediately impactful. I believe the improved communication, clear goals and metrics are going to help us a lot. Pros Our team has really taken to NextOS, they have a lot more capabilities than compared to our old system and they’ve dived right in! It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months. Cons This is not a cheap tool. It’s probably a good idea to understand what your goals are first so that you’re not investing too much. I can imagine you need to have a certain scale of business first before this system really becomes useful. Review Source Keith S. Customer Service Manager Used the software for: 6-12 months ### "Fan-friggen-tastic!! " January 12, 2018 5.0 Increased visibility or work requests, improved efficiency, etc. Pros Top quality product. A++ Very easy to use user portals and back-end admin software. Doesn't require you to be a communications expert or engineer to figure it out. AND, whatever you can't figure out, their amazing Enterprise Support staff can...and they do so rather quickly. They are truly amazing. A++ customer service, very knowledgeable ' available support staff. Our Account Rep is extremely professional, friendly, attentive and responsive. When switching from 8x8 to Nextiva, we did some pretty extensive software and service comparison testing against much larger companies that supposedly offer "high tech solutions", and "superior service" and Nextiva has come out on top each and every time. I seriously love this company and their products. Review Source VR Verified Reviewer Business Office Manager Real Estate Used the software for: 1-2 years ### "Communication is Key" August 14, 2018 5.0 The Nextiva team were amazing to work with, they made sure we had just the system we needed, they took us through requirements, implementation and training to ensure we had what we needed. The team has been able to hit the ground running and we’re already seeing loads of positive outcomes. It’s a big turnaround from our old system. Pros Our team had been struggling with the old system for a while and now we’re with Nextiva we’re really well set up for the coming years. Not only that, we are also saving money! Cons Our set up was quite a complicated ordeal and it took a while for us to understand and then plan out what we needed. However, the Nextiva team were very helpful and worked through requirements with us so that was amazing. Review Source VR Verified Reviewer IT Professional Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "NextOS = the brain of your business" August 25, 2018 5.0 Sign-up and onboarding was a breeze. We were using the system quickly and are already enjoying the benefits. Pros NextOS is an amazing system. Combining your CRM, work flows, insights and resource management in one place. We use it every single day and believe it is giving us an advantage over our competitors. Cons We have been challenged in a number of areas of the business to act on the insights we have gained. In the long term this will result in a beneficial outcome however in the short term it can be quite divisive and this can create some internal tension. Review Source VR Verified Reviewer IT Manager Hospital & Health Care Used the software for: 6-12 months ### "Efficient and Insightful: My Nextiva Experience" January 26, 2024 5.0 Pros Advanced call routing significantly improves customer interaction management. In-depth analytics provide valuable insights for strategic decision-making. Excellent CRM integration streamlines communication processes. Cons The interface can be complex for new users. Mobile app lacks some desktop functionalities. Customization options for call flows and IVR could be more flexible. Review Source Jeremy B. VP Growth Information Technology and Services Used the software for: Less than 6 months ### "Great Contact Center features" May 21, 2024 5.0 Pros We handle lots of inbound sales calls at Textla and Nextiva Contact Center gave us a simple but perfect solution for our small team. Cons Literally no dislikes thus far - way better than Dialpad. Review Source AP Adriano P. Manager Hospital & Health Care Used the software for: 2+ years ### "Nextiva works good, but you need to be patience with the system" January 25, 2024 4.0 it is ok, we just have to be patience with the system... but as my father used to say, no system is perfect... Nextiva still be better in the market... Pros Help our company, because most of the cold calls IVR handles it. Employees are more focus on the daily tasks. Cons The cellphone app, the notification of miss call will be there in your cellphone forever... there is no way clean that up... When the system is don't, you cant get no reports of the incoming calls during the downtime... The computer application NextivaOne, every other week, we experience a glitch... be prepare to delete and install it again... Review Source rP roger P. member stranding Environmental Services Used the software for: 2+ years ### "A good alternative to standard phone service" February 5, 2024 5.0 When we started our needs were simple and though they are not great ( small non profit) we were able to add features Pros Ability to set up voice mail forwarding and recordings Cons Learning the system in the beginning, but great support staff Review Source JK Josh K. Director of Client Relations Law Practice Used the software for: 2+ years ### "Great at home telecommunications app" May 30, 2024 5.0 Pros easy to use interface and platform. customer service and support is a plus Cons there really aren't and complaints that I have for this company Reason for choosing Nextiva Contact Center It was highly recommended to us as a referral Review Source SS Sergio S. IT Administrator Used the software for: 1-2 years ### "Cutting edge technology is here!" December 5, 2018 5.0 We’re seeing double digit growth on last year’s numbers. Without sounding too over the top, this system is pretty amazing. It’s definitely helping us manage our team and understand the importance of key metrics and driving positive behaviors. The dashboards are great training tools and managing a large team we have to be on top of everything or it can get out of control fast. 2019 will be a record breaking year if we keep going the way we are. It’s exciting times and it’s great to know we have a system that’s actually helping us achieve our goals. Pros We were so happy when we found Nextiva. They offer a service and products that really solve our key problems. We struggle with keeping our team on task and motivated, it’s a communication thing. We need to be able to put the goals and tasks up and track everyone towards the company targets. It’s hard with a large team and lots of different personalities and levels of experience. With our new Analytics platform, we can share how things are tracking and it’s keeping the team really focused and on task. We love it and the results are pretty amazing too. Cons We had to do a lot of work to determine which were the correct metrics to drive the right behaviors. We were warned it’s easy to just say one thing is “the goal” but then people don’t always behave well. You have to achieve the goal the right way too, or you could hurt the brand and the business long term. With our business being second hand car sales, we already have a challenging reputation. We got there in the end but it took some time to work out how to frame the numbers to get the team working together. Review Source SM Stacy M. Office Admin Real Estate Used the software for: 2+ years ### "Great Product for our growing office" January 25, 2024 5.0 Pros Our office uses Nextiva to help route our calls to the appropriate agent and/or business. With over 100 agents and 2 businesses, it helps us properly field all calls. Cons Can be confusing to figure out at first but the support is amazing. Review Source dB dayana B. operations manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Game changer " January 25, 2024 5.0 Pros how easy can be use , and how proficient is for us to use this tool in daily basis Cons sometimes it can get a little bit slow ,but nothing the troubleshooting team can fix Review Source RN Rachael N. Office Manager Medical Practice Used the software for: 1-2 years ### "Easy to use (once you get the hang of it) with lots of bells and whistles!" January 18, 2024 5.0 Pros Changing call flows and updating our messages Cons I really don't have any. We are small and mostly use the mobile and desktop apps. Review Source CH Chandler H. Account Manager Hospital & Health Care Used the software for: 6-12 months ### "Great VOIP Option" January 29, 2024 5.0 Pros I like that it's easy to use and it routes calls effectively. We don't have to worry about missing calls from our customers. Cons I wish it would allow us to set working hours for each individual agent so I wouldn't get calls after working hours. Review Source SS Sidria S. Practice Administrator Hospital & Health Care Used the software for: 1-2 years ### "Excellent Service" January 18, 2024 5.0 Pros I provides me the opportunity to view and manage how calls a spread out. Cons I have no dissatisfaction with Nextiva Call Center. Review Source RH Richard H. IT Support Specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "VoIP for the future " August 9, 2018 5.0 Nextiva VoIP is a huge improvement on our old system and has enabled us to better communicate internally and externally as an organization. Once we have adapted our team to the system more, training etc. then we will see even more benefits. It’s just the beginning for us! Pros Nextiva VoIP has a great offering that’s affordable and flexible for various types of businesses, we have seen great success with their VoIP platform and the team really enjoys all the features and capabilities they now have. Cons Prepare for change with this system. We are experiencing some pains from implementation as it’s brought to light a lot of process and team challenges we were not previously aware of. We now need to deal with these issues. Review Source BG Brian G. Office Manager Medical Practice Used the software for: 1-2 years ### "Maddening Using Nextiva Call Center" April 7, 2023 2.0 Customer service poor- everyone tries to pass along responsibility. Turn on the call service please! Pros I cannot think of any but am required to write at least 40 characters. Cons I work for physicians and it's imperative our call service is activated when we are out of the office. I spent almost an hour on the phone with customer service activating the call service a day prior our office being closed for the holiday. The next day I called the office and the call service was not activated. This is maddening and has happened on numerous occasions. Physician providers risk medical malpractice each time Nextiva Call Center fails to work (which is frequently). We are looking to switch call services. Review Source Response from Nextiva April 12, 2023 Hello, Brian. Thank you for taking the time to leave us your review. We hear you loud and clear, and have read your comments and feedback on other review sites too. We're trying to get in touch with you to assist but we haven't heard back via Consumer Affairs nor Trustpilot. Please get back to us with your contact details at reviews@nexitva.com and we'll follow up to help ASAP. Thanks. KC Kellie C. IT Engineer Medical Practice Used the software for: 1-2 years ### "A smart option for growing businesses" May 21, 2018 5.0 Great service team, excellent product and the installation was a breeze. Pros We are a fast growing business so our needs are always changing. Nextiva, has given us a service that will easily grow with us. We knew we needed voip and could not spend a huge amount. Nextiva created a package that fit exactly what we needed at the time, but does still allow for flexibility in the future. It has been a huge win for the end users here in the office, they are enjoying all of the new features and finding a lot of efficiencies as a result of the technology. Cons None to date. We have the system that will work for us for the unforeseeable future and at the price we wanted. I’m sure there will be something that comes up in future but we’ve only been live for a few weeks so hard to be specific here. Review Source FH Fiona H. Managing Member Retail Used the software for: 2+ years ### "Excellent Customer Service but Crazy Contract" June 30, 2020 4.0 Excellent customer service for the most part but the manager who replied to my emails once did not reply back or call me back and I had to call at least 3x to get this matter of our cancellation resolved. I would like to commend \[SENSITIVE CONTENT HIDDEN\] though as he went above and beyond. Pros Excellent customer service and you may reach someone easily. I especially appreciate \[SENSITIVE CONTENT HIDDEN\] help today closing our account. Cons My Assistant set this up in 2018 and we fulfilled a 2-year plus contract then was charged a significant cancellation fee because we switch and I did not know contracts automatically renewed. That was really a bummer given that my store was closed for 3 months and lived on grants and loans but I do not know what they're going through so maybe they needed these fees for survival as well. They were reasonable enough to cut it into half. So I did not use the phone much but I did not like that the contract automatically renewed and was subject to a hefty cancellation fee. Reason for choosing Nextiva Contact Center Already switched to Jive because of pricing, no contracts and more features Review Source JH Jackie H. IT Admin Used the software for: 1-2 years ### "Streamlining our contracts process!" October 9, 2018 5.0 We are getting so much faster at turning around a contract and getting it countersigned. It’s so important to move fast in the sales process and vFax really helps us to get the deals closed. Pros NextOS is awesome for digitizing the contract management process and making it easier for agents and clients to sign and send documents. Cons None, it’s great. We are empowered to build the business towards the future and it’s really exciting. Review Source CB Curtis B. Manager Airlines/Aviation Used the software for: 2+ years ### "Horrible Customer Sevice" May 22, 2019 1.0 Pros Nothing. Phones cut out, they dont help with anything. Cons Everything. Customer for over 5 years at 300+ per month and they treat us very poorly. We will be looking for new provider asap/ Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.