# Page 2 | Nextiva Contact Center Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Nextiva Contact Center the right Call Center solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews

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Nextiva Contact Center

4.5 (112)

[View alternatives](https://www.capterra.com/p/145004/Nextiva-Call-Center/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Nextiva Contact Center

## Showing most helpful reviews

Showing 26-50 of 112 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MT

Margo T.  
Digital Marketing Manager  
Real Estate  
Used the software for: 1-2 years

### "Effective Program for In-House Call Centers"

July 11, 2024

5.0

As an administrator, I use Nextiva to monitor our call center's performance and ensure we are keeping up with call volume. I also use it to report key information to the rest of my team.

Pros

It is convenient to be able to record and monitor calls in one program. We use our call dashboard constantly to monitor call volume and KPIs in real-time.

Cons

Some aspects of data visualization and reporting could be made more robust, but all our essential metrics are accessible.

Review Source

MC

Maria C.  
Account Manager  
Automotive  
Used the software for: 1-2 years

### "Best tool evern"

June 10, 2024

5.0

Pros

Nextiva has been the best tool for communicating with my clients quickly and smoothly. After using this app for over a year, I’ve noticed significant improvements. Its fast, easy-to-use interface allows me to work more effectively and efficiently. The technical support team is always available to assist with any issues and is open to feedback for continuous improvement.

Cons

At first using this application it was a little slow, but when I contacted the technical support department they managed to resolve the problems.

Review Source

TF

Tanya F.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great Product!"

July 8, 2024

5.0

Overall I have had a great experience with the product.

Pros

The contact center is easy to use and supports me in managing my team

Cons

I do wish that there were some additional features.

Review Source

JK

Josh K.  
Director of Client Relations  
Law Practice  
Used the software for: 2+ years

### "Great at home telecommunications app"

May 30, 2024

5.0

Pros

easy to use interface and platform. customer service and support is a plus

Cons

there really aren't and complaints that I have for this company

Reason for choosing Nextiva Contact Center

It was highly recommended to us as a referral

Review Source

SS

STEPHEN S.  
Owner  
Information Technology and Services  
Used the software for: 6-12 months

### "The BEST VOIP Company in the world! "

May 29, 2024

5.0

Incredible. Great people and staff that actually cared.

Pros

Ease of use and pricing. Incredible staff that actually cared.

Cons

Not being able to text and having to do the FCC Online application for texting makes it a burden to be able to have texting on our phones.

Alternatives considered

[OnSIP](https://www.capterra.com/p/158706/OnSIP/)

Switched from

[Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/)

Too expensive and Nextiva was a way better choice!

Review Source

Jacob C.  
Head of Customer Success  
Telecommunications  
Used the software for: Less than 6 months

### "Nextiva was such a great decision"

May 21, 2024

5.0

Pros

The team was extremely transparent on features, pricing, etc. It's been very easy to get set up for how we wanted it to work, and has given us massive ROI boosts since implementing.

Cons

Nothing to note so far - we've recently been set up.

Review Source

JC

Jerick C.  
Owner  
Food Production  
Used the software for: 6-12 months

### "Highly recommended!"

May 23, 2024

5.0

Pros

Customer efficient and effective technical support.

Cons

Incomplete security features and minimal management tools.

Review Source

BL

Benjamin L.  
Associate  
Marketing and Advertising  
Used the software for: I used a free trial

### "Elevating Customer Service with Seamless Communication"

May 24, 2024

5.0

Pros

extiva Contact Center provides robust analytics tools that offer insights into agent performance, call metrics, customer satisfaction levels, and more. These real-time analytics empowered me to make data-driven decisions, identify trends, and continuously improve their customer service operations.

Cons

I loved everything there is about Nextiva. No cons here!

Review Source

AM

Amir M.  
Business Development Rep  
Information Technology and Services  
Used the software for: Less than 6 months

### "A great system"

May 13, 2024

5.0

Pros

The comfortable integration with our current CRM tools and navigation of the software.

Cons

There seem to be more pros than cons from my experience using Nextiva's contact center.

Review Source

AM

Alejandra M.  
Operations Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Great for cross-border organiztions "

January 19, 2024

5.0

Pros

Being able to seamlessly connect our Colombia and USA offices has significantly improved our collaboration. The app's performance remains consistent across different geographical locations, ensuring that our teams can communicate efficiently without any lag or disruptions. This cross-border functionality has greatly contributed to enhanced productivity and teamwork.

Cons

In some VoIP call center solutions, users might find that the level of customization for call flows, automated responses, and scripts is limited. This can be a drawback for businesses with specific workflows or industries that require highly tailored communication processes. If Nextiva VoIP Call Center has limitations in customization, it could be a potential area for improvement, especially for businesses with unique requirements.

Review Source

EK

Eric K.  
Office Manager  
Machinery  
Used the software for: 2+ years

### "Nextiva Great Quality for the Price"

January 25, 2024

5.0

Our overall experience has been great. I have zero complaints. As long as Nextiva remains consistently reliable and affordable, I'll stick with them.

Pros

I like the consistency of quality. Dropped and garbled calls are very rare. Voice quality is consistently reliable. Customer service has been knowledgeable, friendly, and quick. Desktop and mobile app integration ins very intuitive, requiring minimal training and support for staff.

Cons

I'd like to be able to globally block calls through the admin web portal instead of submitting a support request.

Reason for choosing Nextiva Contact Center

Nextiva has great reviews. They had local reps. Phones came preprogrammed so the setup was literally plug and play. Price was half the cost of Mitel.

Switched from

[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

Mitel cost twice as much as Nextiva, and had daily dropped/garbled calls. Support often required escalation, which lengthens the process. Mitel support wasn't as knowledgeable or as positive as Nextiva.

Review Source

DV

Daniel V.  
Business Owner  
Management Consulting  
Used the software for: Less than 6 months

### "Do Not Do Business With This Terrible Company"

August 22, 2018

1.0

It is with much disappointment and regret that I write today regarding my recent experience with Nextiva and its employees. It was, without a doubt, one of the most personally frustrating and financially damaging experiences I have had to experience in my years of communications with a service provider of any kind. I am a business owner who depends greatly upon the ability and ease for my customers to contact me for products or services. Without the communication of both our established and also potential clients, I wouldn’t be in business to this day. I find it most imperative that in order to keep my clients, I must carry my business in a way that is integrous and honest, and it was to my ultimate disappointment that Nextiva’s employees did not share the same values. As my business grew, I found myself in need of a phone service that offered more than my mobile service provider did, so I began looking for internet phone providers that could accommodate my needs. It was in March of 2018 that I committed to finding a resolution to the need, and also when I initially contacted Nextiva for service. My business and its employees rely solely on communication by mobile devices, and it was our understanding upon several conversations with Nextiva’s sales department that Nextiva would allow me to continue to use my mobile device while utilizing their features for my business (IE Call Forwarding, Call Transfer, Conference Calling, etc). Through multiple conversations with Nextiva Sales and even Nextiva Management, I made it very clear that I used a Straight Talk mobile device powered by Straight Talk wireless service, and I was assured that Nextiva’s service and features would work perfectly well on my device, and that there would be absolutely no issues porting, but rather a reliable and smooth transition and zero loss of connection at any time. After many issues, failed port-in attempts, and multiple service disconnections, we discovered that Nextiva does not work with a Straight Talk mobile device. This distressing sequence of events resulted in a devastating loss of profit for my business while we experienced multiple shut downs of our only business line of communication. In fact, we believe to be the first customer of theirs to attempt use of their service with a Straight Talk device, as it became clear that they were not even aware that the type of device would not work with their service, further proving that they had not ever tested using this type of device. It is unfortunate that Nextiva advertises that their service will “work with any provider on any device” as it is blatantly untrue and false advertisement. It took two separate instances of “mobile phone disconnections” and troubleshooting with Nextiva’s technical support team to conclude the prior stated. Not only did Nextiva’s service require that we go through three port-in attempts, but our mobile services (and therefore business calls) were disconnected twice over several hours before Nextiva’s team could conclude the reason why. After several days and hours on the phone spent with Nextiva’s team and realizing that their service would not work for our needs, the porting team then ported-out our main business line without our authorization or knowledge. In fact, we didn’t have any idea that Nextiva’s porting department ported out our number for nearly an entire week and were not able to retrieve the number for 8 days after it was brought to our attention that it was ported out unauthorized – we only found out because we received an email from a customer asking for a “working phone number” that they could reach us at. You can imagine the kind of frustration this caused on our end to realize that the reason we weren’t receiving business was because of something Nextiva’s employees took upon themselves to do without our authorization, let alone our knowledge. Upon requesting that our service be cancelled prior to the unauthorized port out, it was made clear to more than one person that we could not port out our number until we had a new service provider to port out to. Support team members of Nextiva supposedly understood this by promising not to shut our service off until we found a new service provider, yet ported the number out anyway, leaving us to chase it down on our personal time outside of Nextiva in an effort to regain control of it. This year our profit margin had been slowly rising higher until we had no phone or open line of communication with our customers. During the month that we spent attempting use of Nextiva’s service unsuccessfully with our multiple port in attempts and disconnects, our profit margin dropped 96%. I can’t begin to place a value on the amount of business that I have lost by not having an open business line for my customers to reach me at. I have hundreds of loyal clients of over 6 years that were unable to reach me (and at this point may believe I’m no longer in business), several sales that I was in the middle of that I was never able to complete, and several websites and advertising avenues with business line listed, that appeared fraudulent to (who knows how many) potential clients searching for services from my business as well. It is unknown if I’ll be able to recoup all of them back, and unfortunately, there is no way that I’ll ever know. I can state for certain that I did not receive business phone calls for anywhere between 1-2 weeks combined due to the incompetency and many mistakes of Nextiva’s employees that we experienced during our attempts to use their service. We were billed for two months of service that we did not use and spent hours of both our personal and our business time in attempts to resolve any and all issues with their team, ultimately, to no avail. It was discussed with both Nextiva’s porting department as well as their retention team the multiple issues that contributed to our needing to cancel, and we were assured that because we were unable to use their service as expected, that we would be refunded the full amount of our costs. We signed up for a 30-day trial (or money back guarantee) but because of the multiple failed ports, we missed our window to cancel (to no fault of our own). Not only were we assured that our payments would be refunded due to our extensive issues, but we were then lied to on the phone during our final disconnect of service by an employee whop stated that Nextiva would never have promised us a refund, and that we should not expect one. I am a business owner that is undoubtedly frustrated and beyond upset over the financial damages and los that we experienced during our time attempting use of Nextiva’s services. I wouldn’t recommend that anyone spend a moment of their time speaking to their team. It was most devastating to learn that I couldn’t trust the words coming out of their mouths at any given time, as they have mastered the art of saying exactly what it is that their consumer wants to hear. Perhaps this may be a service that works better for landline users (though that is stated with only the utmost assumption), but if that is the only case, then Nextiva needs to stop selling their service as a solution for mobile phone users as well.

Pros

Nothing. This product was absolutely horrible - but the customer service was even worse. Customer Service and Tech Support know very little about what they are selling. See full review below.

Cons

customer service, technical support, customer relations. All of their team does not work together and none of them know what they're talking about. Their service states that it will work with ANY DEVICE, and it is NOT TRUE.

Review Source

JC

Jorge C.  
Purchasing Manager  
Textiles  
Used the software for: 2+ years

### "Great Call Center Option"

March 4, 2024

5.0

Last time that we have to call to add new users and to set up new phone devices we were helped in a professional way fast and reliable by the Nextiva team . After the phone call , we received an email with a follow up from the nextiva team to confirm that all our questions were answered.

Pros

Nextiva customer Support is fast , reliable and after any trouble with the system , ther customer service answer fast and help with all our needs .

Cons

Nothing , until now all our needs has been fulfill .

Reason for choosing Nextiva Contact Center

We were refered by another company that uses Nextiva.

Review Source

AL

Alberto L.  
Technical Support Specialist  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Connected Conversations Done Right"

January 26, 2024

5.0

In short, Nextiva services facilitate less disruptive communication among team members. This has definitely contributed significantly to our organization's growth and is essential to the success of any expanding enterprise. Despite the aforementioned concerns, I feel Nextiva is a very professional and dependable connected communications organization, and I'm grateful that, during the years I've worked with them, I've been able to rely so heavily on their services and support team.

Pros

I have had the pleasure of working with Nextiva's Support Team, who are the most responsive, understanding, and patient group of all the third parties our company interacts with. When I contact their Support Team for assistance, my problems seem to always be fixed on the first attempt; they are always experienced, knowledgeable, and accommodating.

Cons

While their Nextiva / NextOS Voice portal is certainly not the worst administrative interface I've worked in, I do find their Nextiva / NextOS Voice portal is a little confusing when it comes to trying to figure out where a phone number or extension is hidden. You have to manually search through each section, jump between the "auto attendant," "call groups," "call center locations," and "users," and it takes more time than it should.

Review Source

VR

Verified Reviewer  
System Administrator  
Information Technology and Services  
Used the software for: 6-12 months

### "Accessible Enterprize-level Software"

March 21, 2019

5.0

Overall I think we can say we are big advocates for the Nextiva software. It’s been important to our growth over the last 3 years and they are always developing new products that adequately address problems in many businesses. I appreciate both the quality of their work as well as how they work with their clients. It’s a partnership and they are very good at clear communication, clear expectations and fulfilling their side of the agreement. When issues arise, as they can, these are handled quickly and without any major impact to the business. They understand our business and our needs and are working alongside us to improve at all times. It’s a great culture, they have great people and the culmination of this has had a positive result for us.

Pros

We work with Nextiva for a number of their products. We first made the move to their VoIP service and had such a great experience we have since started using many of their other products, including email marketing, cloud storage and a few others. The Nextiva set up works very well for us as we’re able to get a service level that we didn’t think was possible for a business of our size. It’s important to us as we still need a customized set up but don’t have the budget for a huge implementation. Nextiva’s platform enables us to add on as we need and it has integrated really well with our existing systems and processes. From a training and onboarding standpoint, our team has been able to get up to speed quickly and that means we can realize the benefits of the technology investments fast. Our sales team is especially happy with the mobile app and the ability to work remotely with ease. It’s really made a difference to them and their performance. We are very happy with the overall offering and pricing of Nextiva’s products and they are a preferred partner because of it.

Cons

There was only one time that we had issues with Nextiva and that was due to a staffing issue they had on their side. It was an isolated issue with a new employee who was removed very quickly. We do not believe that this situation was reflective of the company and they were able to remedy very quickly.

Review Source

FM

Fatima M.  
maintenance team lead  
Real Estate  
Used the software for: 1-2 years

### "Nextiva: An excellent way to connect with everyone!"

January 18, 2024

4.0

9/10. I like almost everything about this app and made my job easier while I'm trying to schedule any appointments.

Pros

Easy to use, I can download it on my personal laptop, and allows me to work from home, am able to reach out to my coworkers, tenants, clients, and technicians.

Cons

There are some bugs...Sometimes I want to leave a msg but it automatically changes to another phone number. I'm sure this will be fixed soon.

Review Source

rP

roger P.  
member stranding  
Environmental Services  
Used the software for: 2+ years

### "A good alternative to standard phone service"

February 5, 2024

5.0

When we started our needs were simple and though they are not great ( small non profit) we were able to add features

Pros

Ability to set up voice mail forwarding and recordings

Cons

Learning the system in the beginning, but great support staff

Review Source

JR

Jeremy R.  
Manager  
Automotive  
Used the software for: 2+ years

### "Nextiva Contact Center"

March 15, 2024

5.0

The Nextiva Contact Center is overall a great we to manage incoming call, and messages.

Pros

The Nextiva Contact Center is a great way to interface with our customers.

Cons

There is nothing that I can think of that I don't like about the Nextiva Contact Center

Review Source

VR

Verified Reviewer  
Data Analyst  
Law Practice  
Used the software for: 2+ years

### "Nextiva as a Good Helper"

January 26, 2024

4.0

It is a tool that makes it easier for us to communicate with our customers, even the recording of calls is not useful enough because as a legal company we need to have backed up information.

Pros

Customer support and prompt response to customers

Cons

The time it takes to perform maintenance

Review Source

KH

Kristin H.  
Attorney Co-Owner  
Legal Services  
Used the software for: 2+ years

### "Great Option for any Business!"

January 26, 2024

5.0

Great customer service and easy to use system!

Pros

Allows us to not miss communication opportunities when we are on the other line or in a meeting.

Cons

There is nothing I can think of that is currently a con with this service. It is a great option!

Reason for choosing Nextiva Contact Center

Cost and ease of use. Also integrates well with our current system.

Review Source

MF

Mike F.  
Corporate Technology Specialist  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Nextiva Call Center Category on Capterra"

February 16, 2024

5.0

The product has delivered for our TMC. We are constantly looking at ways to improve our call pick up times and call resolutions. Nextiva gives us the tools to work with the data.

Pros

Admin controls and real time flexibility to control call flows/call centers. Monitoring and reporting options are top notch.

Cons

Having to use different portals to admin the user profiles/call center live feed agents and supervisors

Review Source

DM

Dalila M.  
Customer Service Manager  
Consumer Electronics  
Used the software for: 2+ years

### "Loyal user for over a decade"

January 30, 2024

5.0

Overall, I will continue to use Nextiva due to the easy user interface and clear call quality.

Pros

The Nextive Call Center has an easy to use interface. Any person of any tech savvy level would be able to use the Nextiva software easily.

Cons

There are times when the call-pop does not function properly and I end up with a missed call notification.

Review Source

MM

Marisol M.  
Manager  
Wholesale  
Used the software for: 2+ years

### "I love Nextiva"

January 31, 2024

5.0

Pros

The intuitive and user-friendly interface of Nextiva Call Center stands out.

Cons

While the interface is user-friendly, there might be a learning curve for accessing and utilizing some of the more advanced features of Nextiva Call Center.

Review Source

VR

Verified Reviewer  
Cloud Consultant  
Information Technology and Services  
Used the software for: 6-12 months

### "Happy team!"

December 19, 2018

5.0

The set up time is pretty intensive. You do need to think through how best to implement and make sure it’s going to achieve your goals and be right for your organization. It’s well worth the effort but it’s not a plug and play system it needs to be configured right. If you do take this time, which we did, then it’s immediately impactful. I believe the improved communication, clear goals and metrics are going to help us a lot.

Pros

Our team has really taken to NextOS, they have a lot more capabilities than compared to our old system and they’ve dived right in! It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.

Cons

This is not a cheap tool. It’s probably a good idea to understand what your goals are first so that you’re not investing too much. I can imagine you need to have a certain scale of business first before this system really becomes useful.

Review Source

YG

Yesenia G.  
Estimator  
Construction  
Used the software for: 1-2 years

### "Functional Call Center"

January 29, 2024

5.0

I highly recommend it since it is very functional and fulfills expectations

Pros

It's like using a real phone even if I use it from my laptop or computer.

Cons

It needs a very good Internet location which sometimes is hard in our location (Peru)

Review Source

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