# Page 3 | Nextiva Contact Center Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Nextiva Contact Center the right Call Center solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews

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Nextiva Contact Center

4.5 (112)

[View alternatives](https://www.capterra.com/p/145004/Nextiva-Call-Center/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Nextiva Contact Center

## Showing most helpful reviews

Showing 51-75 of 112 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Business Office Manager  
Real Estate  
Used the software for: 1-2 years

### "Communication is Key"

August 14, 2018

5.0

The Nextiva team were amazing to work with, they made sure we had just the system we needed, they took us through requirements, implementation and training to ensure we had what we needed. The team has been able to hit the ground running and we’re already seeing loads of positive outcomes. It’s a big turnaround from our old system.

Pros

Our team had been struggling with the old system for a while and now we’re with Nextiva we’re really well set up for the coming years. Not only that, we are also saving money!

Cons

Our set up was quite a complicated ordeal and it took a while for us to understand and then plan out what we needed. However, the Nextiva team were very helpful and worked through requirements with us so that was amazing.

Review Source

AL

Addison L.  
Coordinator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Nextiva Review"

January 26, 2024

2.0

Pros

I like its ease of accessibility, the interface on the computer is quite nice as well. Very user friendly

Cons

I wish my calls did not drop so often. I also often lose audio when dialing out.

Review Source

PT

Paola T.  
Sales Representative  
Textiles  
Used the software for: 6-12 months

### "Excellent Call Center Tool for your Business "

March 5, 2024

5.0

Pros

Transferring phone calls without having any drop calls

Cons

Nothing at all . At this time all the feature that I used on Sales works perfect .

Review Source

JB

Jorge B.  
Operations coordinator  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Best VoIP service"

January 26, 2024

5.0

Pros

One thing I like about Nextiva's VoIP call center is that it allows businesses to communicate with their customers in a seamless and flexible way

Cons

Honestly, I can't think about something I don't like

Review Source

VR

Verified Reviewer  
IT Professional  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "NextOS = the brain of your business"

August 25, 2018

5.0

Sign-up and onboarding was a breeze. We were using the system quickly and are already enjoying the benefits.

Pros

NextOS is an amazing system. Combining your CRM, work flows, insights and resource management in one place. We use it every single day and believe it is giving us an advantage over our competitors.

Cons

We have been challenged in a number of areas of the business to act on the insights we have gained. In the long term this will result in a beneficial outcome however in the short term it can be quite divisive and this can create some internal tension.

Review Source

VR

Verified Reviewer  
IT Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Efficient and Insightful: My Nextiva Experience"

January 26, 2024

5.0

Pros

Advanced call routing significantly improves customer interaction management. In-depth analytics provide valuable insights for strategic decision-making. Excellent CRM integration streamlines communication processes.

Cons

The interface can be complex for new users. Mobile app lacks some desktop functionalities. Customization options for call flows and IVR could be more flexible.

Review Source

VR

Verified Reviewer  
Senior Network Engineer  
Information Technology and Services  
Used the software for: 6-12 months

### "CRM for any Professional"

December 27, 2018

5.0

We found the entire process with Nextiva to be very effective and they fit well with the ethos of our organization, which is always to be customer centric. We felt they listened well and took care of all our concerns. I think they have a solid business model and I expect they’ll continue to excel in this arena for years to come.

Pros

The Nextiva CRM is making life much easier for our analysts. They are able to query the database without any technical support. It’s much more graphical and friendly which means they save time when developing reporting and presentations for senior leadership. It’s really just streamlined this whole side of the business.

Cons

There are very few downsides to technology that makes things more efficient… nothing really comes to mind.

Review Source

FH

Fernnado H.  
Project Manager  
Real Estate  
Used the software for: 1-2 years

### "Nextiva is very useful. "

January 18, 2024

5.0

Pros

It helps us communicate with clients all over the USA and with coworkers all over the world.

Cons

Maybe it can be more integrated with some other platforms and tools.

Review Source

AB

Angela B.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Nextiva Call Center"

January 25, 2024

5.0

Pros

I really like the ease of set up and use of the system

Cons

Maybe just the learning curve of learning any new system

Review Source

VR

Verified Reviewer  
Systems Specialist  
Warehousing  
Used the software for: Less than 6 months

### "Nextiva or Next"

May 30, 2019

1.0

From the sales experience to the implementation we have add nothing but problems. To elaborate the implementation reps are horrible and no little if nothing at all during our implementation we had two of our reps either quit or get fired! I was at this point ready to jump ship and cancel everything but I gave them a chance and was that a huge mistake. Not long after the implementation everything started to break and or stop functioning almost like they got their money and ran, reps began to throw the contract in our face saying well you're in contract so you can't leave. From our Messaging app not working to the setup being manipulated by Nextiva's customer service without our knowledge it has turned into an almost daily conversation through phone calls and email. The straw that broke the camels back was when after two months Nextiva were unable to fix the internal caller id that was showing up on our employees desktop phone.. never have I been so shocked that a company could be so ignorant.

Pros

Feature enriched and the price is good but doesn't support it's product.

Cons

Up time of software and how well it works on a daily basis.

Alternatives considered

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Reason for choosing Nextiva Contact Center

The price was great but the support and functionality is horrible.

Review Source

SS

Sidria S.  
Practice Administrator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Excellent Service"

January 18, 2024

5.0

Pros

I provides me the opportunity to view and manage how calls a spread out.

Cons

I have no dissatisfaction with Nextiva Call Center.

Review Source

AR

Alvarado R.  
Marketing Admin  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Terrific Service "

February 3, 2017

5.0

Extremely helpful support from Nextiva. I have to say it is one of the only companies I have worked with where calling the helpline isn't a painful experience. Every time I have called in I have reached someone within 5 minutes. The same goes for emailing in any questions. The response time is almost immediate. It has been 10/10 experience each time and the reps I have worked with have been some of the nicest customer support people I have ever spoken with. Their knowledge of the software and hardware, inside and out is very comforting and each time it strengthens my confidence in Nextiva as our provider. The overall service is very user friendly and very easy to manage. The features are as they say, brilliantly simple and really generate a big impact for our company. Especially, the auto attendant and call forwarding features which are excellent. Nextiva always seem to be making improvements to their service and coming out with new stuff each year, so we are very much looking forward to what is in store in the future. Keep up the great service Nextiva.

Pros

Hands down it has to be the customer service and the features. The customer service is outstanding and they have a team of technicians that understand the ins and outs of the products as well really care about your own personal success. Have always had a pleasant experience when working with the support guys. The features are very simple to use and are extremely useful. The combo of these two has really provided us a great overall experience.

Cons

The only con was a small issue with our set up process. There was a miscommunication between the Nextiva sales rep and the support technician which caused a delay in our phone set up. However, once the issue was identified it was resolved relatively quickly.

Review Source

VR

Verified Reviewer  
Manager  
  
Used the software for: 1-2 years

### "Best Customer Service by Far\`"

January 15, 2018

5.0

Pros

We had an issue with our service and had to call Nextiva. We spoke with a gentlemen from support. He answered all of our questions, and was able to figure out why our issue continue to happen on a weekly basis. He gave us some suggestions on how to improve our service that we didn'#191;t believe were possible. Talk about great service, he stood on the phone with us for two whole hours.

Review Source

VR

Verified Reviewer  
IT  
Security and Investigations  
Used the software for: 1-2 years

### "We’re growing faster than ever"

August 2, 2018

5.0

It’s been about growth and maximizing from the beginning for us. Our worst fear is that there is more we could be doing and this tool unlocks those opportunities and delivers those insights to us immediately. Then, the team can action them. It’s fast, and effective. If you need to level up this is the tool that can help.

Pros

NextOS has unlocked all of this growth potential and efficiency we didn’t know was possible with our small team. It’s amazing and with the AI and machine learning we are not doing the heavy lifting; they bring insights to us. It’s amazing.

Cons

It’s creating work for our team, action items, and not everyone likes this. It’s a game changer which means you need to be able to handle the team members that don’t like change. A change management training module would help.

Review Source

RH

Richard H.  
IT Support Specialist  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "VoIP for the future "

August 9, 2018

5.0

Nextiva VoIP is a huge improvement on our old system and has enabled us to better communicate internally and externally as an organization. Once we have adapted our team to the system more, training etc. then we will see even more benefits. It’s just the beginning for us!

Pros

Nextiva VoIP has a great offering that’s affordable and flexible for various types of businesses, we have seen great success with their VoIP platform and the team really enjoys all the features and capabilities they now have.

Cons

Prepare for change with this system. We are experiencing some pains from implementation as it’s brought to light a lot of process and team challenges we were not previously aware of. We now need to deal with these issues.

Review Source

JM

James M.  
IT project manager  
Insurance  
Used the software for: 1-2 years

### "Key investment for 2018"

October 3, 2018

5.0

I would highly recommend considering Nextiva—both for VoIP and NextOS. They have solid systems, good support and they make it easy. They know the challenges of a business and they work to address those. They make it easy to say yes and we’re very happy we did.

Pros

this was the best decision we made all year. NextOS is a huge advantage creator for us. We’re going to smash the competition over the next 18 months as we have so much more data and insights to inform our work.

Cons

Nothing I can think say right now. The technology is amazing, the staff are helpful and knowledgeable. We’re live and the team are trained and starting to utilize the tools. It’s a dream roll out!

Review Source

DS

Donna S.  
Customer Support  
Printing  
Used the software for: 1-2 years

### "Good phone call center app."

February 24, 2023

4.0

Pros

It is easy to use and to make calls with.

Cons

Make sure to update as soon as updates are available, otherwise you lose some functionality.

Review Source

Response from Nextiva

March 8, 2023

Hello, Donna. Thank you so much for taking the time to leave us your review. We appreciate the feedback and should you need anything, don't hesitate to let us know.

AL

Adam L.  
IT Assistant  
Accounting  
Used the software for: 6-12 months

### "Terrific Customer Service "

April 6, 2017

5.0

We were having issues with our auto-attendant. For whatever reason the dial numbers and lines were not connected properly and so customers were being directed to the incorrect lines. This had been going on for a few days before we realized it. Called into the support department and was able to reach someone right away. I spoke with a gentleman named Chris. He was very good-mannered and showed me how I was able to make the changes myself. The issue was fixed quickly and our auto-attendant was working perfectly and has been since our call. I had a few other questions for Chris and he was very patient and nice about answering all of them. He also gave me some extra tips on how to manage our network. It is always nice to know that you have a real person on the other end of the phone that can assist with anything you need. Needless to say, it was overall a great customer service experience.

Pros

The customer service is outstanding. They are attentive, patient, and very friendly. The service has worked great and we are very happy with everything.

Cons

Only hiccup was with our auto-attendant, however, it was fixed in a short period of time.

Review Source

WL

William L.  
IT Technician  
Computer Software  
Used the software for: 1-2 years

### "Customer friendly chat feature"

December 18, 2018

5.0

let’s see, generally I would say we’re very pleased with the response from our customers since adding chat. The tool is easy to use and it’s getting a lot of use from high value customers. I would class it as a conversion tool as many of them do go ahead and purchase after the interaction. We will see how this impacts our sales overall in the coming months. At this stage all signs are positive.

Pros

Our customers love the new chat feature we have in place. It’s brought us a lot more customer contacts and it’s super engaging. Our CSR’s are happy to be scheduled on chat too, which is an added bonus. It’s great for service levels as they can manage more than one chat at a time too.

Cons

There are cheaper chat tools in the market but we prefer to use a higher quality service to ensure the best experience for our customers. It’s just better for everyone that way.

Review Source

DB

Daniel B.  
Technical Engineer  
Pharmaceuticals  
Used the software for: 2+ years

### "Amazing VoIP call quality"

November 9, 2018

5.0

Consider investment in more self-training materials for NextOS to aid in the onboarding process.

Pros

We were concerned about the call quality and ramping up of new team members. Neither of these things have been a problem. We’ve had no reported incidences of dropping calls, or static lines.

Cons

Onboarding is a challenge as some team members are adopting more easily than others. We needed some to get more training and others are running miles ahead of the rest. This could be solved by some more training materials so we could get ahead of the issues of different degrees of technology comfort.

Review Source

RC

Robert C.  
Office Supervisor  
Real Estate  
Used the software for: 2+ years

### "The future has arrived! "

October 17, 2018

5.0

NextOS is certainly going to give us a competitive edge. We’re using AI and machine learning to optimize many of our processes. I know for a fact that our competition isn’t using tools this sophisticated.

Pros

We are really impressed with the sophistication of the NextOS product. It’s really futuristic and offers features we didn’t thing would be possible for us to access for many years.

Cons

It’s worth the money. We really see the value for our business. I’m impressed and really excited for the future.

Review Source

JH

Jackie H.  
IT Admin  
  
Used the software for: 1-2 years

### "Streamlining our contracts process!"

October 9, 2018

5.0

We are getting so much faster at turning around a contract and getting it countersigned. It’s so important to move fast in the sales process and vFax really helps us to get the deals closed.

Pros

NextOS is awesome for digitizing the contract management process and making it easier for agents and clients to sign and send documents.

Cons

None, it’s great. We are empowered to build the business towards the future and it’s really exciting.

Review Source

Justin L.  
Senior Account Manager  
Consumer Services  
Used the software for: Less than 6 months

### "Nextiva Call Center is simple yet effective."

January 12, 2018

4.0

Helps measure success rates a lot more efficiently.

Pros

I like the visibility that the call center software and phone system set up provides; it makes it a lot easier to measure success/failure rates for individual departments across the board.

Cons

Definitely the lack of an SMS feature which is something our old call center system had; it was a lot more efficient to be able to text message clients direct instead of continuously leaving voice messages and playing phone tag.

Review Source

CB

Curtis B.  
Manager  
Airlines/Aviation  
Used the software for: 2+ years

### "Horrible Customer Sevice"

May 22, 2019

1.0

Pros

Nothing. Phones cut out, they dont help with anything.

Cons

Everything. Customer for over 5 years at 300+ per month and they treat us very poorly. We will be looking for new provider asap/

Review Source

FM

Felix M.  
Sales Development Reprasentative  
Computer Software  
Used the software for: Less than 6 months

### "Experience with Nextiva"

March 21, 2024

5.0

Pros

What I have liked most about Nextiva Is the ease of use, functionality, and integration capabilities.

Cons

If I could list anything negative about Nextiva It would have to be the calendar functionality.

Review Source

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