# Page 4 | Nextiva Contact Center Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Nextiva Contact Center the right Call Center solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews

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Nextiva Contact Center

4.5 (112)

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Last updated March 13th, 2026

# Page 4 - Reviews of Nextiva Contact Center

## Showing most helpful reviews

Showing 76-100 of 112 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BT

Billy T.  
IT Director  
  
Used the software for: 6-12 months

### "Best CRM we’ve ever worked on!"

November 28, 2018

5.0

We were in desperate need of a new CRM. NextOS was the winner in the end with the best functionality on offer at the best price. The set up was and involved process to make sure it was working as we intended it to. The Nextiva team was very good at getting us the information we needed and they made it go pretty smoothly.

Pros

We are getting amazing insights and data on our customers. All actionable and all in a timely manner. We’re smarter than we’ve even been. It’s amazing technology and it’s what we’ve needed in a CRM for a while now that no one else was offering.

Cons

It’s a big job to understand the tool and get it working. It’s a good idea to assign a person to own the process and give them the time to learn and understand it.

Review Source

MF

Marco F.  
CIO  
  
Used the software for: 6-12 months

### "If you have are a business-person. You need their app"

July 2, 2017

5.0

We had a PBX before Nextiva for all of our locations. We stopped using the PBX and are only using Nextiva. 10.

Pros

I use their app everyday. The app is how I make phone calls and message. I don't even have a phone on my desk, but did get one when I signed up with nextiva. But it's pointless. The app works on my iPhone and my MacBook Pro. So there is absolutely no need for a phone on my desk. It just collects dust. The setup process with the app was also easy.

Cons

I'd say they should not being talking about phones during the process of signing up. I don't see any good reason why a phone is needed. The app should be the only suggest device.

Review Source

JD

John D.  
Business Develop Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "Quality Service for Our Small Business"

January 31, 2018

5.0

After much research, we decided to go with Nextixa. The support, and sales team have been nothing short, but professional. We look forward to growng our business communication with Nextiva.

Pros

Nextiva is the perfect fit for our small business. We are using all the features that could enhance our business. Auto-attendant, call groups, call recording, and call extension. These features have eliminated confusion in the office and everyone is on the same page now. I can’t believe how much easier it is for us with a great communication system.

Cons

It took a lot longer for us to setup, but I thought it would be a twenty-four hour proess. I’m at fault.

Review Source

SR

Scott R.  
Project Manager  
  
Used the software for: 2+ years

### "Great Cost Effective VOIP Phone Solution!"

June 11, 2018

4.0

Pros

The support is great. The online interface is also very user-friendly and allows the provided admin access allows a great level of control!

Cons

Just like any other VOIP solution, being solely reliant upon the internet is always difficult. We do run into the occasional outage.

Review Source

MH

Mario H.  
IT analyst  
Computer Software  
Used the software for: 6-12 months

### "A Data Analyst’s Dream"

November 5, 2018

5.0

Love the new system. It’s making my job a lot easier which means I can support the team better. I can deliver more reporting and this in turn makes decisions happen faster. It’s worthwhile looking at if you use a lot of data and have resources allocated to this effort.

Pros

Nextiva’s Analytics Platform is amazing. It’s intuitively designed and gives you real time analysis and insights. It does a lot of the leg work an analyst would usually need to do and allows them time to focus on the bigger picture.

Cons

It’s not complex at all to even set up for a large complicated organizations. You should give it a try and see how good it really is.

Review Source

MR

Maria R.  
Account Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "Helps measure success rates a lot more efficiently"

March 18, 2018

4.0

Pros

You can track your agents sign in and out and also add unavailable codes to see what is taking them away from them desk. This also allows you to see your staffing needs as well as what your clients are looking for.

Cons

The set up was very difficult, even with an implementation manager. To make changes to the system you have to login to multiple places and making adjustments is quite cumbersome

Review Source

LB

Lisa B.  
IT  
  
Used the software for: 1-2 years

### "Best CRM in the market"

October 4, 2018

5.0

For our organization a solid CRM is critical to success and NextOS is the best we could find in the market. We’re very happy with the results we’re seeing so far.

Pros

NextOS is an amazing CRM tool. We have so much more flexibility than on our previous system. We can see this will help us for a long time into the future.

Cons

It’s not a cheap system and it takes some time to go live. Make sure you’re ready to make the investment.

Review Source

CF

Corey F.  
COO  
Computer Software  
Used the software for: 6-12 months

### "An incredible leap "

June 8, 2017

5.0

The sales process and especially the executive sponsorship and routine "check-ins" show what a class act this organization is and how much they care about giving the needle for a new client. They truly want and earn raving fans.

Pros

Most sales folks like me feel like phone systems are really all the same...pick up the phone and dial...no big deal. However, when we installed Nextiva my perception of what a phone system really can do has certainly changed. Nextiva's tech support, the interface, call monitoring capabilities all exceeded my vision of what a system should deliver.

Review Source

AH

AA H.  
Receptionist  
Human Resources  
Used the software for: 1-2 years

### "I use Nextiva daily and absolutely love it. "

May 10, 2018

5.0

Ease of communication was my favorite. It almost reminded me of AOL instant messenger when I was younger. Love it!

Pros

I love the chat software and how I am able to communicate with my coworkers in other parts of the building.

Cons

I can't say that there is anything I don't like about this program. I have found it to be an excellent tool to use in my role as a receptionist.

Review Source

ED

Elizabeth D.  
IT engineer  
  
Used the software for: 2+ years

### "Technology for 2030"

October 22, 2018

5.0

The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization. We’re already seeing some of these positive impacts after just a few months.

Pros

The Nextiva platform is like stepping ahead in the future. It’s really cutting edge and not something we thought would be possible for a long time. I think it will go a long way to giving us an edge on the competition.

Cons

NextOS is not a cheap system. It’s great but it will cost in both money and the teams time to get set up.

Review Source

DM

Diego M.  
Realtor  
Real Estate  
Used the software for: Less than 6 months

### "I'm a single user, have only used it a short time, but it's very practical."

November 7, 2017

3.0

I've only had this product a short time and I like that it offers 3 numbers for one price... the fact that I can conference with my team in a group chat and share my screen is a really great feature. I have not checked to see if it integrates with my CRM... I'm hoping it does.

Pros

I like that I can have it ring my mobile device if it's unable to be answered from my default location. I like that I can have the calls forwarded right-away too. I have not used the "transfer call" feature, but I like that also. I like that it offers "business hours" of operation to be on or off... have not figured that one out yet.

Cons

It's a bit "busy" when it comes to call routing... not as easy as it appears on the videos. I am an avid BlackBerry user, have been for several years. I don't like that fact that there isn't a web-based app made for devices that aren't iOS or Android.

Review Source

JD

John D.  
IT director  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "We’re all analysts now!"

October 2, 2018

5.0

The process to get the system up and running for us was surprisingly smooth considering the level of complexity. We expected it to be more difficult but with the helpful staff at Nextiva we were able to go live without any hiccups.

Pros

We are really enjoying and benefiting from all the features in NextOS. It’s amazing technology and created with real business problems and goals in mind.

Cons

None come to mind at this point and time. We are really enjoying this new innovation. I wish this was developed way back.

Review Source

JL

Joy L.  
Office/Accounting/Inventory/IT  
  
Used the software for: 1-2 years

### "Nice system with multiple options for different users. Equipments is quality."

April 20, 2018

4.0

Pros

A hands free soft phone upon my desktop is quite helpful, allow for multitasking. Clarity is good with calls on the VOIP platform. The equipment is easy to use.

Cons

Post purchase your left with equipment, a subscription, and instructions for set up upon the website. No guidance and support is spotty.

Review Source

NS

Nahomie S.  
Admin  
Medical Practice  
Used the software for: 1-2 years

### "Good service "

July 28, 2018

4.0

The customer service people do try to be helpful.

Pros

Likw the fax through email without needing a fax machine, makes things so much simpler and easy to access. And the phones work.

Cons

Because the faxes are through email sometimes not everything that is sent is received. Shared line issues.

Review Source

JA

Jeanna A.  
IT Admin  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "High Quality Service"

March 11, 2017

5.0

Nextiva has been great for us. The service has everything you need and for a good price. The set-up process was relatively simple and the customer service has been great. We joined Nextiva in June 2016 and have not had any problems with them since then. I called in the other day to make a couple of changes to our customized platform. The support technician was really nice, made the changes, and walked me through how I could make changes on my own. The instructions were quite simple and although he did a great job at explaining exactly what to do, the system itself is very user friendly and is not hard to understand how it works. This is great for someone like me who tends to get intimidated by this stuff. So thanks Nextiva!

Pros

The price is great. The customer service is awesome. And the system is super user friendly so honestly anyone can use it.

Cons

Nothing at the moment. Hopefully it stays that way!

Review Source

JP

James P.  
co-founder  
  
Used the software for: 6-12 months

### "Nextiva is a top-tier business communication company"

May 23, 2017

5.0

Pros

\- Very easy to use, and friendly support staff that make the setup process quick and easy - Already seeing positive benefits with our leads closing at a higher percentage since we added toll free numbers - Ability to see the data from every call. We will be analyzing this data to better understand our customers.

Cons

\- Took longer than I anticipated to setup, but well worth the wait.

Review Source

CG

Christien G.  
IT Professional  
Marketing and Advertising  
Used the software for: 6-12 months

### "Nextiva has grown my business through VoIP"

August 15, 2017

5.0

Pros

1.) NextOS itself was difficult to learn in the beginning, but it's has a ton of benefits that has made my business communication grow rapidly. 2.) Using the soft phone app to communicate within my own phone. 3.) Setup call funnels for all departments in my business

Cons

We did have a time where our service was down, but it was a problem due to our ISP as it had an outage.

Review Source

NC

Nicole C.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "Future of phones"

May 10, 2018

4.0

Pros

Nextiva bypasses typical landlines phones by a long range! Being cloud based makes is extremely simple to take and track calls outside of the office. The mobile app also allows for conference calling and online faxing which again makes out of office business very simple! Another great feature of this software is that is virtually never fails (ex. failed calls, calls disconnected, etc.)

Cons

The main con of Nextiva in my opinion would be the pricing. Depending on the version used the price will vary, but overall i believe it is a bit overpriced. Also depending again on the version used, one of them (Office Pro) does not support the mobile app, making this software pointless for easy out of office use.

Review Source

EW

Ellie W.  
Team Manager  
Consumer Services  
Used the software for: Less than 6 months

### "Stay away!"

July 17, 2019

1.0

Pros

The sales team is great at selling! They sold me a product I can't use and told me I could.

Cons

I clearly expressed I needed to text and after two months, countless emails and calls to support(in eastern Europe), I just found out we can't use our toll free number. I've had phone call appointments set with them and they are either late or don't call. They won't answer my calls or emails. Stay away!

Review Source

JB

Jennifer B.  
Paralegal  
Legal Services  
Used the software for: 6-12 months

### "Nextiva is has a lot of business features "

January 12, 2019

3.0

Pros

Eases the issue of inter-office communication and allows employees in different locations to communicate quickly and easily

Cons

It does not always seem to work as it should. Set up is fairly burdensome, but this is because of the many features.

Review Source

JI

Jessica I.  
BPA  
  
Used the software for: Less than 6 months

### "call center visability"

January 23, 2018

4.0

Pros

You can track your agents sign in and out and also add unavailable codes to see what is taking them away from them desk. This also allows you to see your staffing needs as well as what your clients are looking for

Cons

There is a lot to learn in the onboarding process. The reports are more complicated than needed. If you want to make changes to call center you have to go to multiple locations

Review Source

DD

David D.  
President  
Medical Practice  
Used the software for: Less than 6 months

### "You get what you pay for."

December 20, 2016

1.0

If you like tech support that breaks something else every time they troubleshoot an issue then Nextiva is your choice. If your company isn't a fortune 500 company than they treat you like crap. Initial setup was a disaster as we had to install nearly 50 phones myself, the tech support team who was supposed to help with setup of hunt groups made it worse and I had to learn the system myself to get things right. Duplicate mailboxes were another issue. This caused voicemails to not come to the agents for days. Once you finally get in touch with case manager their only response is "sorry" but you signed a contract so you're SOL.

Pros

Cheap

Cons

Terrible tech support, You're not important if you are not a fortune 500 company.

Review Source

CD

Catherine D.  
Customer Service Rep  
Retail  
Used the software for: Less than 6 months

### "My Daily Buddy"

April 3, 2019

4.0

Fantastic!!!!! Nextiva is a very cool app

Pros

I am using Nextiva everyday at work and I like it because it is so easy to use. You can easily figure out how to do this and that PLUS the nextiva mobile app is helping a lot! Super handy

Cons

There are times where I calls are not coming in and its saying chat unavailable. it happens several times in a day so having said that, i hate it when that happens

Review Source

CG

Christian G.  
Consultant  
Media Production  
Used the software for: 1-2 years

### "Great Phone Service "

September 22, 2016

5.0

Pros

Paying less for our phone service than before and more features available. Significantly fewer dropped calls than our last provider, (have only experienced one dropped call with Nextiva). I have not waited more than 5 minutes to speak to a service representative whenever I have had a question or issue.

Cons

The dropped call that we had was with an important client of ours. However, there was no damage done. Nothing else we dislike about Nextiva.

Review Source

NI

Nivaldo I.  
Accountant  
Accounting  
Used the software for: 2+ years

### "Excellent Service"

November 27, 2018

5.0

I'm using Nextiva and Nextiva Fax for more than 5 years, is excellent service, easy and reliable, price per year is affordable and not one complain in those years

Pros

Easy, reliable, cheaper, good customer service

Cons

They have different sign in pages, which is a little bit confusing

Review Source

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