# Page 5 | Nextiva Contact Center Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Nextiva Contact Center the right Call Center solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews

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Nextiva Contact Center

4.5 (112)

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Last updated March 13th, 2026

# Page 5 - Reviews of Nextiva Contact Center

## Showing most helpful reviews

Showing 101-112 of 112 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JK

Julian K.  
Director of Intake  
Legal Services  
Used the software for: Less than 6 months

### "Great Customer Service"

June 22, 2017

4.0

We did intensive research on over 5 different VoIP providers when we did a large expansion recently. Since choosing Nextiva, I have never once wished that we had chosen anyone else. Nextiva was willing to work with us on the terms of the contract, and saved us from an onerous deal with another provider.

Pros

We are a Plaintiff's Firm operating in the area of pharmaceutical product liability. Our litigations are complex, and our problems often need solved immediately. With Nextiva, we have a dedicated representative who is familiar with our needs, and we have access to the excellent enterprise level customer support. Nextiva has a wonderful umbrella of products and services that allow us to get most of our needs satisfied in one place.

Cons

Occasionally there are issues with making things flow together as envisioned, but issues are generally resolved very quickly if not in real time.

Review Source

DD

David D.  
Owner  
Legal Services  
Used the software for: I used a free trial

### "Overpriced "

November 8, 2017

3.0

Features are good, but the system isn't as reliable as my previous solution, and the cost is higher. Nextiva charges extra for many things that were standard with Jive. Support is knowledgable, but incompetent with trying to cancel.

Pros

a lot of features knowledgable support they offer a month-to-month term (which I now wish I had done)

Cons

nickel and dime not helpful or good at resolving issues when trying to cancel. no service-level agreement for small businesses

Review Source

PP

Patrick P.  
Owner  
Management Consulting  
Used the software for:

### "After speaking with Software Advice, within 30 minutes representatives from three separate Voip companies contacted me. One company I had spoken with prior and didn't fit our needs, another didn't return a call I placed to them, but the 3rd company Nextiv"

October 12, 2018

4.0

I was pleasantly surprised by what Nextiva offers both small and larger businesses alike. I was equally if not more pleased however with Software Advice, and the knowledgeable agent that spoke with me.

Pros

The demands of what we were looking for were pretty detailed and specific. Though not a part of anext advertised package, the integrationsame are what makes our plan work.

Cons

Though Ivery spoken highly of the ability to make things work through integration, I would choose a system that is all done in house. That said, there weren't any other options at that price point which offered any other solution either.

Review Source

BW

Brian W.  
Office Manager  
Accounting  
Used the software for: 6-12 months

### "Great Service!"

May 26, 2016

5.0

Pros

I loved the customer service! They have a very friendly team that really knows what they are doing. And of course the phone service quality!

Cons

Not much to say! I once had to wait a little while on hold when I called in for an issue. Maybe 15 minutes or so, but they were great at helping me with my issue, so it was not a problem.

Review Source

MD

Matthew D.  
Product Specialist  
Computer Software  
Used the software for: Less than 6 months

### "Great product/Great Service"

March 9, 2017

5.0

Pros

Nextiva is a great product. Works seamlessly with my CTI software. It's ease of use is really why we went with Nextiva

Cons

It doesn't have click to dial integration with my CRM which is unfortunate. Typically that falls under another category of software but they did inform me about this.

Review Source

BB

Brian B.  
Manager  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Nextiva Has My Attention. "

October 3, 2018

5.0

I am really hoping and pretty sure they have the ring to the next user setting when I cant answer my phone. I am excited to be closer to the step of calling them up potentially as our chosen company this time around.

Pros

I am greatly considering Nextiva as our phone platform we choose shortly. It is safe to give it the thumbs up from my research.

Cons

Indo not have any cons. It has a great sales process and website to build confidence in them as a company.

Review Source

RD

Rosemary D.  
Business Development/Office Mgr  
Research  
Used the software for: Less than 6 months

### "We have just switched our phone system over from RingCentral to Nextiva"

January 17, 2018

5.0

Ease of use and a great phone system with many features. My old number was hijacked by a collection agency for a few days, but that seemed to have resolved. Nextiva technicians checked it out fully.

Pros

Everything is so easy to use. Site has many training videos. Training staff and onboarding staff was excellent.

Review Source

JM

Joseph M.  
Owner  
Computer Software  
Used the software for: Less than 6 months

### "Nextiva Review"

January 24, 2017

5.0

The phone system worked flawlessly for the time I used Nextiva. The costs were reasonable and with excellent functionality.

Review Source

DP

Donald P.  
Supervisor  
Farming  
Used the software for: Less than 6 months

### "Worth buying"

November 23, 2016

5.0

This service has made productivity skyrocket here.

Pros

Good service when needed

Cons

None to think of

Review Source

DM

Dedrick M.  
  
  
Used the software for:

### "Nextiva is awesome "

December 12, 2016

5.0

Nextiva's services have met my previous company expectations. Its voice quality, customer service, price and features have accommodate every ones needs. As a medical practice we have over 30 phones and Nextiva helps us to make it affordable.

Review Source

MM

Mylene M.  
Sales Manager  
Computer Software  
Used the software for: Less than 6 months

### "Cheapest cloud VOIP"

August 17, 2018

4.0

Pros

Nextiva VoIP is very cheap in consideration with other popular brands in cloud telephony. With Nextiva VoIP, you can collaborate to any people in anyplaces and anytime.

Cons

Cloud telephony is internet dependent. Make sure to properly consider your internet connection to fully maximize the solution.

Review Source

JT

Jan T.  
IT Manager  
Computer Software  
Used the software for: Less than 6 months

### "Great Voip phone system"

March 22, 2018

3.0

Pros

Nextiva support has been helpful, support has been great. Phones syncs great on our email and you can receive voice mails through email.

Cons

Porting of numbers may take some time. Setting up of phone system may take some time so it is good idea to prepare weeks before setup.

Review Source

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