# Nextiva Contact Center Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Nextiva Contact Center the right Call Center solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews --- Nextiva Contact Center 4.5 (112) [View alternatives](https://www.capterra.com/p/145004/Nextiva-Call-Center/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Nextiva Contact Center Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Daniel A Data AnalystLaw Practice, 51 - 200 employeesUsed the software for: More than 2 years. “It is a tool that makes it easier for us to communicate with our customers, even the recording of calls is not useful enough because as a legal company we need to have backed up information.“ January 26, 2024 AL Alberto L Technical Support SpecialistNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “You have to manually search through each section, jump between the "auto attendant," "call groups," "call center locations," and "users," and it takes more time than it should.“ January 26, 2024 MT Margo T Digital Marketing ManagerReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “It is convenient to be able to record and monitor calls in one program.“ July 11, 2024 JW John W Miracle WorkerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: More than 2 years. “The pricing is a bit high and the reporting features are lacking.“ February 20, 2024 AM Alejandra M Operations ManagerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: 1-2 years. “The app's performance remains consistent across different geographical locations, ensuring that our teams can communicate efficiently without any lag or disruptions.“ January 19, 2024 AL Addison L CoordinatorHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “I also often lose audio when dialing out.“ January 26, 2024 AL Alberto L Technical Support SpecialistNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “I have had the pleasure of working with Nextiva's Support Team, who are the most responsive, understanding, and patient group of all the third parties our company interacts with. When I contact their Support Team for assistance, my problems seem to always be fixed on the first attempt; they are always experienced, knowledgeable, and accommodating.“ January 26, 2024 ## Showing most helpful reviews Showing 1-25 of 112 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jacob C. Head of Customer Success Telecommunications Used the software for: Less than 6 months ### "Nextiva was such a great decision" May 21, 2024 5.0 Pros The team was extremely transparent on features, pricing, etc. It's been very easy to get set up for how we wanted it to work, and has given us massive ROI boosts since implementing. Cons Nothing to note so far - we've recently been set up. Review Source JC Jorge C. Purchasing Manager Textiles Used the software for: 2+ years ### "Great Call Center Option" March 4, 2024 5.0 Last time that we have to call to add new users and to set up new phone devices we were helped in a professional way fast and reliable by the Nextiva team . After the phone call , we received an email with a follow up from the nextiva team to confirm that all our questions were answered. Pros Nextiva customer Support is fast , reliable and after any trouble with the system , ther customer service answer fast and help with all our needs . Cons Nothing , until now all our needs has been fulfill . Reason for choosing Nextiva Contact Center We were refered by another company that uses Nextiva. Review Source AL Addison L. Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Nextiva Review" January 26, 2024 2.0 Pros I like its ease of accessibility, the interface on the computer is quite nice as well. Very user friendly Cons I wish my calls did not drop so often. I also often lose audio when dialing out. Review Source JW John W. Miracle Worker Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Woth the Investment" February 20, 2024 5.0 Due mostly to pricing, Nextiva wasn’t our first choice. However, after dismal results with cheaper companies we made the switch to Nextiva. It was well worth the investment. Call routing was greatly improved, which translated to a better customer experience. Queue management is easily done, which improved productivity. I should note that even though we are a small company, we use the Enterprise level software. It is a higher ticket expense but when you factor in the gains, it is well worth it. Support has generally been amazing (all companies have their busy days). I recommend Nextiva to all my business contacts. Pros The thing I like most about Nextiva is the flexibility of the settings. Many VOIP systems require support contacts to make changes in the system which can be delayed by hours, days or weeks. The Nextiva software lets you make those changes on the fly in real time. Adjust time schedules, holidays, add/remove operators, reroute calls, etc. It can all be done quickly and efficiently. Cons The pricing is a bit high and the reporting features are lacking. Review Source AL Alberto L. Technical Support Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Connected Conversations Done Right" January 26, 2024 5.0 In short, Nextiva services facilitate less disruptive communication among team members. This has definitely contributed significantly to our organization's growth and is essential to the success of any expanding enterprise. Despite the aforementioned concerns, I feel Nextiva is a very professional and dependable connected communications organization, and I'm grateful that, during the years I've worked with them, I've been able to rely so heavily on their services and support team. Pros I have had the pleasure of working with Nextiva's Support Team, who are the most responsive, understanding, and patient group of all the third parties our company interacts with. When I contact their Support Team for assistance, my problems seem to always be fixed on the first attempt; they are always experienced, knowledgeable, and accommodating. Cons While their Nextiva / NextOS Voice portal is certainly not the worst administrative interface I've worked in, I do find their Nextiva / NextOS Voice portal is a little confusing when it comes to trying to figure out where a phone number or extension is hidden. You have to manually search through each section, jump between the "auto attendant," "call groups," "call center locations," and "users," and it takes more time than it should. Review Source AP Adriano P. Manager Hospital & Health Care Used the software for: 2+ years ### "Nextiva works good, but you need to be patience with the system" January 25, 2024 4.0 it is ok, we just have to be patience with the system... but as my father used to say, no system is perfect... Nextiva still be better in the market... Pros Help our company, because most of the cold calls IVR handles it. Employees are more focus on the daily tasks. Cons The cellphone app, the notification of miss call will be there in your cellphone forever... there is no way clean that up... When the system is don't, you cant get no reports of the incoming calls during the downtime... The computer application NextivaOne, every other week, we experience a glitch... be prepare to delete and install it again... Review Source FM Fatima M. maintenance team lead Real Estate Used the software for: 1-2 years ### "Nextiva: An excellent way to connect with everyone!" January 18, 2024 4.0 9/10. I like almost everything about this app and made my job easier while I'm trying to schedule any appointments. Pros Easy to use, I can download it on my personal laptop, and allows me to work from home, am able to reach out to my coworkers, tenants, clients, and technicians. Cons There are some bugs...Sometimes I want to leave a msg but it automatically changes to another phone number. I'm sure this will be fixed soon. Review Source rP roger P. member stranding Environmental Services Used the software for: 2+ years ### "A good alternative to standard phone service" February 5, 2024 5.0 When we started our needs were simple and though they are not great ( small non profit) we were able to add features Pros Ability to set up voice mail forwarding and recordings Cons Learning the system in the beginning, but great support staff Review Source AM Alejandra M. Operations Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great for cross-border organiztions " January 19, 2024 5.0 Pros Being able to seamlessly connect our Colombia and USA offices has significantly improved our collaboration. The app's performance remains consistent across different geographical locations, ensuring that our teams can communicate efficiently without any lag or disruptions. This cross-border functionality has greatly contributed to enhanced productivity and teamwork. Cons In some VoIP call center solutions, users might find that the level of customization for call flows, automated responses, and scripts is limited. This can be a drawback for businesses with specific workflows or industries that require highly tailored communication processes. If Nextiva VoIP Call Center has limitations in customization, it could be a potential area for improvement, especially for businesses with unique requirements. Review Source JR Jeremy R. Manager Automotive Used the software for: 2+ years ### "Nextiva Contact Center" March 15, 2024 5.0 The Nextiva Contact Center is overall a great we to manage incoming call, and messages. Pros The Nextiva Contact Center is a great way to interface with our customers. Cons There is nothing that I can think of that I don't like about the Nextiva Contact Center Review Source MC Maria C. Account Manager Automotive Used the software for: 1-2 years ### "Best tool evern" June 10, 2024 5.0 Pros Nextiva has been the best tool for communicating with my clients quickly and smoothly. After using this app for over a year, I’ve noticed significant improvements. Its fast, easy-to-use interface allows me to work more effectively and efficiently. The technical support team is always available to assist with any issues and is open to feedback for continuous improvement. Cons At first using this application it was a little slow, but when I contacted the technical support department they managed to resolve the problems. Review Source KH Kristin H. Attorney Co-Owner Legal Services Used the software for: 2+ years ### "Great Option for any Business!" January 26, 2024 5.0 Great customer service and easy to use system! Pros Allows us to not miss communication opportunities when we are on the other line or in a meeting. Cons There is nothing I can think of that is currently a con with this service. It is a great option! Reason for choosing Nextiva Contact Center Cost and ease of use. Also integrates well with our current system. Review Source DM Dalila M. Customer Service Manager Consumer Electronics Used the software for: 2+ years ### "Loyal user for over a decade" January 30, 2024 5.0 Overall, I will continue to use Nextiva due to the easy user interface and clear call quality. Pros The Nextive Call Center has an easy to use interface. Any person of any tech savvy level would be able to use the Nextiva software easily. Cons There are times when the call-pop does not function properly and I end up with a missed call notification. Review Source dB dayana B. operations manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Game changer " January 25, 2024 5.0 Pros how easy can be use , and how proficient is for us to use this tool in daily basis Cons sometimes it can get a little bit slow ,but nothing the troubleshooting team can fix Review Source PT Paola T. Sales Representative Textiles Used the software for: 6-12 months ### "Excellent Call Center Tool for your Business " March 5, 2024 5.0 Pros Transferring phone calls without having any drop calls Cons Nothing at all . At this time all the feature that I used on Sales works perfect . Review Source VR Verified Reviewer IT Professional Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "NextOS = the brain of your business" August 25, 2018 5.0 Sign-up and onboarding was a breeze. We were using the system quickly and are already enjoying the benefits. Pros NextOS is an amazing system. Combining your CRM, work flows, insights and resource management in one place. We use it every single day and believe it is giving us an advantage over our competitors. Cons We have been challenged in a number of areas of the business to act on the insights we have gained. In the long term this will result in a beneficial outcome however in the short term it can be quite divisive and this can create some internal tension. Review Source FH Fernnado H. Project Manager Real Estate Used the software for: 1-2 years ### "Nextiva is very useful. " January 18, 2024 5.0 Pros It helps us communicate with clients all over the USA and with coworkers all over the world. Cons Maybe it can be more integrated with some other platforms and tools. Review Source JC Jerick C. Owner Food Production Used the software for: 6-12 months ### "Highly recommended!" May 23, 2024 5.0 Pros Customer efficient and effective technical support. Cons Incomplete security features and minimal management tools. Review Source AR Alvarado R. Marketing Admin Health, Wellness and Fitness Used the software for: 6-12 months ### "Terrific Service " February 3, 2017 5.0 Extremely helpful support from Nextiva. I have to say it is one of the only companies I have worked with where calling the helpline isn't a painful experience. Every time I have called in I have reached someone within 5 minutes. The same goes for emailing in any questions. The response time is almost immediate. It has been 10/10 experience each time and the reps I have worked with have been some of the nicest customer support people I have ever spoken with. Their knowledge of the software and hardware, inside and out is very comforting and each time it strengthens my confidence in Nextiva as our provider. The overall service is very user friendly and very easy to manage. The features are as they say, brilliantly simple and really generate a big impact for our company. Especially, the auto attendant and call forwarding features which are excellent. Nextiva always seem to be making improvements to their service and coming out with new stuff each year, so we are very much looking forward to what is in store in the future. Keep up the great service Nextiva. Pros Hands down it has to be the customer service and the features. The customer service is outstanding and they have a team of technicians that understand the ins and outs of the products as well really care about your own personal success. Have always had a pleasant experience when working with the support guys. The features are very simple to use and are extremely useful. The combo of these two has really provided us a great overall experience. Cons The only con was a small issue with our set up process. There was a miscommunication between the Nextiva sales rep and the support technician which caused a delay in our phone set up. However, once the issue was identified it was resolved relatively quickly. Review Source VR Verified Reviewer Front Office Hospital & Health Care Used the software for: 6-12 months ### "Experience with nextiva" January 25, 2024 5.0 Pros Easy to use and friendly customer service Cons The system is great and they have been always helpful when I needed support Review Source JM James M. IT project manager Insurance Used the software for: 1-2 years ### "Key investment for 2018" October 3, 2018 5.0 I would highly recommend considering Nextiva—both for VoIP and NextOS. They have solid systems, good support and they make it easy. They know the challenges of a business and they work to address those. They make it easy to say yes and we’re very happy we did. Pros this was the best decision we made all year. NextOS is a huge advantage creator for us. We’re going to smash the competition over the next 18 months as we have so much more data and insights to inform our work. Cons Nothing I can think say right now. The technology is amazing, the staff are helpful and knowledgeable. We’re live and the team are trained and starting to utilize the tools. It’s a dream roll out! Review Source DS Donna S. Customer Support Printing Used the software for: 1-2 years ### "Good phone call center app." February 24, 2023 4.0 Pros It is easy to use and to make calls with. Cons Make sure to update as soon as updates are available, otherwise you lose some functionality. Review Source Response from Nextiva March 8, 2023 Hello, Donna. Thank you so much for taking the time to leave us your review. We appreciate the feedback and should you need anything, don't hesitate to let us know. WL William L. IT Technician Computer Software Used the software for: 1-2 years ### "Customer friendly chat feature" December 18, 2018 5.0 let’s see, generally I would say we’re very pleased with the response from our customers since adding chat. The tool is easy to use and it’s getting a lot of use from high value customers. I would class it as a conversion tool as many of them do go ahead and purchase after the interaction. We will see how this impacts our sales overall in the coming months. At this stage all signs are positive. Pros Our customers love the new chat feature we have in place. It’s brought us a lot more customer contacts and it’s super engaging. Our CSR’s are happy to be scheduled on chat too, which is an added bonus. It’s great for service levels as they can manage more than one chat at a time too. Cons There are cheaper chat tools in the market but we prefer to use a higher quality service to ensure the best experience for our customers. It’s just better for everyone that way. Review Source RC Robert C. Office Supervisor Real Estate Used the software for: 2+ years ### "The future has arrived! " October 17, 2018 5.0 NextOS is certainly going to give us a competitive edge. We’re using AI and machine learning to optimize many of our processes. I know for a fact that our competition isn’t using tools this sophisticated. Pros We are really impressed with the sophistication of the NextOS product. It’s really futuristic and offers features we didn’t thing would be possible for us to access for many years. Cons It’s worth the money. We really see the value for our business. I’m impressed and really excited for the future. Review Source DS Donna S. CIO Used the software for: 1-2 years ### "Perfect for customer centric businesses" June 8, 2018 5.0 This tool is really helping us improve our service level with our customer base. We expect to exceed our goals this year as a result, and early signs are positive. Pros Nextiva is the ideal system for our business as we’re working on being more and more customer centric. This tool enables us to do that really well, it’s intuitive and unlocks the capability of our team members. Cons There is a lot of training and onboarding involved with using this tool. It will take some time to get set up and this can create some chaos. The end result is worth it but it will need some time and attention. Review Source Similar Products Featured ## Related categories [Call Center](https://www.capterra.com/call-center-software/)[Telephony](https://www.capterra.com/telephony-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.