--- title: "Nextiva Contact Center Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Nextiva Contact Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/145004/Nextiva-Call-Center/" page_type: "product" language: "en" --- # Nextiva Contact Center Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Nextiva Contact Center ## What is Nextiva Contact Center? Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The platform provides real-time analytics, customizable dashboards, and intelligent routing to connect customers with the right agents. Journey orchestration tools ensure seamless bot-to-agent transitions. Outbound dialing is enhanced with DID management, TCPA guardrails, and lead filtering. Workforce tools include quality monitoring, scheduling, and coaching. ## What is Nextiva Contact Center used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 112 user reviews Reviews sentiment Positive 88% Neutral 4% Negative 8% Starting price $30 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Call Center / 2025 - Customer Engagement / 2025 - Customer Experience / 2025 Our "Best of" badge program showcases products with the highest ratings... - Business Phone Systems / 2025 - Call Center / 2025 - Contact Center / 2025 - Contact Center Quality Assurance / 2025 - Customer Communications Management / 2025 - Customer Engagement / 2025 - Customer Experience / 2025 - Customer Support / 2025 - IVR / 2025 - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Nextiva Contact Center?[Manage this product listing](https://www.g2.com/products/groopit-for-product-feedback/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Nextiva Contact Center 4.5 (112) VS. [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $30 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (112) Ease Of Use 4.0 (973) Value For Money 4.4 (98) Value For Money 4.2 (796) Customer Service 4.5 (102) Customer Service 4.0 (768) ## Nextiva Contact Center alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (101)](https://www.capterra.com/p/96628/InfoFlo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about Nextiva Contact Center Overview ### What problems does Nextiva Contact Center solve? Nextiva Contact Center solves missed customer inquiries, inefficient call routing, limited agent performance visibility, and slow service decisions by centralizing voice and chat, improving queue management, and delivering real-time analytics. Customer support teams, contact center managers, administrators, and growing small businesses benefit most from faster responses, better productivity, and easier system management. Answer based on 52 reviews Overview ### Which roles and teams benefit most from Nextiva Contact Center? Nextiva Contact Center is most used by operations managers, office managers, customer service leaders, IT teams, and business owners. Managers use it to route calls, monitor agent performance, and improve service workflows, while IT administrators handle system setup and reliability. Executives and owners rely on it for visibility, responsiveness, and scalable customer communications. Answer based on 111 reviews Overview ### What company size and industries is Nextiva Contact Center built for? Nextiva Contact Center serves small businesses first, with 83% of reviewers from that segment, and real estate as the top industry at 9%. It also supports mid-market and enterprise contact centers, with reviewer representation from computer software at 8% and hospital and health care at 7%. Answer based on 112 reviews Features and Usability ### What are the key features of Nextiva Contact Center? Nextiva Contact Center includes core call center features like automatic call distribution, IVR, call routing, call recording, and voicemail, plus differentiators such as real-time dashboards, reporting and analytics, and CRM integration. Reviewers also highlight the desktop and mobile phone system, shared contact management, and chat for customer and team communication. Answer based on 52 reviews Pricing ### How much does it cost and what fees or limitations are included? Nextiva Contact Center starts at $30/user/month for the Core plan, then rises to Engage at 40, Power Suite at 60, Essential at 129, Professional at 159, and Premium at 199. Reviewers often call pricing affordable and worth the money, though some say it is expensive and mention auto-renewal cancellation fees. Answer based on 24 reviews Integrations ### Which third-party tools and platforms does Nextiva Contact Center integrate with? Nextiva Contact Center integrates with Microsoft Teams. Reviewer feedback also references connections across the broader Nextiva ecosystem, including Nextiva CRM, Nextiva VoIP, NextOS Voice, and Nextiva Fax. In practice, the named integrations center on collaboration and communications rather than a wide catalog of third-party business apps. Answer based on 64 reviews Getting Started and Support ### How easy is it to onboard and train a team on Nextiva Contact Center? Nextiva Contact Center is generally easy to onboard, with in-person training, live online sessions, documentation, and videos available. Reviewers say frontline users and nontechnical staff often get up to speed quickly, while admins or teams with mixed tech comfort may need extra training, change management support, and time to standardize adoption. Answer based on 16 reviews Getting Started and Support ### What customer support options does Nextiva Contact Center offer, and how do users rate the experience? Nextiva Contact Center offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as fast, knowledgeable, and easy to reach, especially by phone, though some report inconsistent follow-through, rude interactions, and spotty help during complex setup or contract-related issues. Answer based on 52 reviews Call management ### How well does Nextiva Contact Center handle call management? Nextiva Contact Center handles call routing, monitoring, recording, and forwarding well for many support teams and multi-location businesses. Administrators often like the real-time dashboards, auto-attendant controls, and transfer options, though some teams report dropped calls, routing glitches, missed call notifications, and occasional setup issues that require support. Answer based on 29 reviews ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Nextiva Contact Center supports all three of the features reviewers rate highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily contact center operations, keep complete records of customer interactions, and review calls for quality and performance, allowing teams to improve service consistency and respond to customer needs more effectively. Call Center Management 4.7 (25) 68.00% of 25 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.5 (26) 57.69% of 26 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.6 (21) 61.90% of 21 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.7 (31) 45.16% of 31 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.7 (23) 56.52% of 23 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Call Routing 4.6 (26) 65.38% of 26 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Nextiva Contact Center 57 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer History: Access previous interactions or concerns to maintain customer relationships - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Call Centers: Designed for call centers - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Labor Forecasting: Predict labor requirements based on past and present data/trends - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Outbound Call Center: A call center that primarily makes calls, typically sales focused - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (112) 4.4 Based on 112 reviews ## Pricing Value for money 4.4 (98) [View pricing plan details](https://www.capterra.com/p/145004/Nextiva-Call-Center/pricing/) Core $30.00 Per User,Per Month It includes: - Inbound & Outbound Voice - Business SMS - Video meetings - Screenshare & file share - Call routing Engage $40.00 Per User,Per Month It includes: - Customer-to-team SMS Messaging - Toll-free number & minutes - Advanced reporting - MS Teams integration - Web chat: Live & bot Power Suite $60.00 Per User,Per Month It includes: - Inbound sales and service call center - Priority and skills-based routing - Unified team interface - Supervisor dashboard - ACD callback Essential $129.00 Per User,Per Month It includes: - Powerful inbound / outbound channels - Full workflow engine for journey orchestration - Best-in-class workflow automations and APIs - Transcription and summarization - Customizable intelligent and skills-based routing Professional $159.00 Per User,Per Month It includes: - Full customer journey context & history - Omnichannel (voice, sms, chat, email, social, messaging, webform) - Advanced Al bots to guide journeys - Real-time supervisor support - Secure payment agent assist (PCI-DSS) Premium $199.00 Per User,Per Month It includes: - Full workforce management - Optimized workflows for interaction deflection - CX analytics for all business functions Value for money 4.4 (98) 4.4 Based on 98 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (102) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (102) 4.5 Based on 102 reviews ## User reviews Overall rating 4.5 Based on 112 reviews Filter by rating 5(82) 4(17) 3(4) 2(3) 1(6) Mentioned topic Sorted by most recent MT Margo T. Digital Marketing Manager Real Estate ### "Effective Program for In-House Call Centers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 11, 2024 As an administrator, I use Nextiva to monitor our call center's performance and ensure we are keeping up with call volume. I also use it to report key information to the rest of my team. Pros It is convenient to be able to record and monitor calls in one program. We use our call dashboard constantly to monitor call volume and KPIs in real-time. Cons Some aspects of data visualization and reporting could be made more robust, but all our essential metrics are accessible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TF Tanya F. Director Health, Wellness and Fitness ### "Great Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 8, 2024 Overall I have had a great experience with the product. Pros The contact center is easy to use and supports me in managing my team Cons I do wish that there were some additional features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Maria C. Account Manager Automotive ### "Best tool evern" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2024 Pros Nextiva has been the best tool for communicating with my clients quickly and smoothly. After using this app for over a year, I’ve noticed significant improvements. Its fast, easy-to-use interface allows me to work more effectively and efficiently. The technical support team is always available to assist with any issues and is open to feedback for continuous improvement. Cons At first using this application it was a little slow, but when I contacted the technical support department they managed to resolve the problems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Josh K. Director of Client Relations Law Practice ### "Great at home telecommunications app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2024 Pros easy to use interface and platform. customer service and support is a plus Cons there really aren't and complaints that I have for this company Reasons for choosing Nextiva Contact Center It was highly recommended to us as a referral Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS STEPHEN S. Owner Information Technology and Services ### "The BEST VOIP Company in the world! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2024 Incredible. Great people and staff that actually cared. Pros Ease of use and pricing. Incredible staff that actually cared. Cons Not being able to text and having to do the FCC Online application for texting makes it a burden to be able to have texting on our phones. Switched from [Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/) Too expensive and Nextiva was a way better choice! Alternatives considered [OnSIP](https://www.capterra.com/p/158706/OnSIP/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BL Benjamin L. Associate Marketing and Advertising ### "Elevating Customer Service with Seamless Communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 24, 2024 Pros extiva Contact Center provides robust analytics tools that offer insights into agent performance, call metrics, customer satisfaction levels, and more. These real-time analytics empowered me to make data-driven decisions, identify trends, and continuously improve their customer service operations. Cons I loved everything there is about Nextiva. No cons here! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PK Porter K. Customer Success Computer Networking ### "Great Constact center" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 23, 2024 Pros Outstanding contact center easy to communicate and address the problem you need to get fixed Cons No real problems here would love for a quicker pick up time but not really a huge deal Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jerick C. Owner Food Production ### "Highly recommended!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 23, 2024 Pros Customer efficient and effective technical support. Cons Incomplete security features and minimal management tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jacob C. Head of Customer Success Telecommunications ### "Nextiva was such a great decision" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2024 Pros The team was extremely transparent on features, pricing, etc. It's been very easy to get set up for how we wanted it to work, and has given us massive ROI boosts since implementing. Cons Nothing to note so far - we've recently been set up. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jeremy B. VP Growth Information Technology and Services ### "Great Contact Center features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 21, 2024 Pros We handle lots of inbound sales calls at Textla and Nextiva Contact Center gave us a simple but perfect solution for our small team. Cons Literally no dislikes thus far - way better than Dialpad. Switched from [Dialpad AI Sales Center](https://www.capterra.com/p/10019327/Dialpad-AI-Sales-Center/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Bitrix24 vs Nextiva Contact Center](https://www.capterra.com/compare/113540-145004/Bitrix24-vs-Nextiva-Call-Center)