--- title: "WellnessLiving Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is WellnessLiving the right Scheduling solution for you? Explore 613 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/145039/WellnessLiving/reviews/" page_type: "reviews" language: "en" --- WellnessLiving 4.4 (613) [View alternatives](https://www.capterra.com/p/145039/WellnessLiving/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of WellnessLiving Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews DW Destinee W General ManagerSports, 11 - 50 employeesUsed the software for: More than 2 years. “Enjoy that they have a mobile app that we can customize to our own brand for the customers to easily use and access their classes and account.“ March 19, 2026 Krista M Studio OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Your actual contract is not what you sign its the terms and use located on their website. When they increase your fees annually, you don't get a notification, and you will not be notified when your contract is up for renewal.“ March 18, 2026 FA Fiona A Studio ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “We can tailor our class packages and payments very easily to suit our all our different membership offerings, and also aids the administration of our staff and instructors salaries etc.“ April 7, 2025 Sally G Owner OperatorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “They told me so many things would transfer from my existing software to WL, but hardly any of it did - now I'm constantly using a spreadsheet for member credits, client credits, and gift certificates.“ May 19, 2026 TR Toni R CEO, Service PractitionerAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “First, the software itself is capable of managing every aspect of the business from booking to inventory to payroll to retail sales and Gift Certificates.“ December 23, 2024 Sally G Owner OperatorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I constantly get ads to upgrade to their Ai bundle, the pop up frequently blocks what I need to see to actually do my job“ May 19, 2026 JT Jason T Head Coach and FounderSports, 2 - 10 employeesUsed the software for: More than 2 years. “It allows us to set up lots of different session type for our customers to easily book and schedule on line, whether these are tailored individual appointments, or one off or regular group sessions.“ March 21, 2025 Sally G Owner OperatorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “STYLISTS, LMTs, Estheticians, Reiki, and other practicioners, STAY AWAY - this may work for yoga or dance classes, but it's not for anyone that does 1:1 time booking.“ May 19, 2026 ## Showing most helpful reviews Showing 1-25 of 613 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rene K. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "No Regrets!" August 6, 2025 5.0 Automating my small business with Wellness Living is one of the best business decisions I've made. It has helped me automate and streamline so many processes including scheduling, client management and invoicing. The system is very intuitive and they're constantly updating the software with helpful enhancements. I've used other client management systems in the past and I can't get over how much more user friendly WL is. All the information is right where you need it. Onboarding and learning how to use the system was much easier than I anticipated and the Wellness Living staff are exceptional. No matter how big or small the question or issue, they are right there to help with timely responses, patience and careful instruction. In the midst of onboarding, I had a significant family matter arise that needed my undivided attention. I brought this to customer solution's attention and they were beyond supportive granting me a pause in my onboarding and subscription while I tended to the situation. For me, this speaks volumes about the kind of company WL is, a true trusted partner. I am so grateful! Pros Their Customer support & user interface. I am a solo business owner so it's very comforting to know that they are right there when you need them. The user interface is smart & forward thinking. Everything you need is right there. Cons Even though I was pleasantly surprised how well the onboarding went overall, at times it felt daunting & overwhelming... like anything new Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Far better user interface and much more value Review Source Response from WellnessLiving Systems August 7, 2025 Hi Rene, thank you so much for sharing your heartfelt and thoughtful review. It truly means the world to us to hear how WellnessLiving has made such a positive impact on your journey as a solo business owner. Knowing that our platform has helped you streamline and automate essential aspects like scheduling, client management, and invoicing is incredibly rewarding for our entire team. We’re especially grateful for your kind words about our customer support. Our team is dedicated to being there when you need us most, and your story highlights exactly why we do what we do. We're glad we could offer flexibility and compassion during your onboarding pause, it’s important to us to show up not just as a software provider, but as a trusted partner in your success. Thank you again for your trust and for choosing us as your business partner. Warm regards, Benjamin K. PJ Priscilla J. Owner, Director, Personal trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Great value and worth it " February 16, 2026 5.0 Overall I’ve had a wonderful experience with wellness living. Their onboarding team is truly exceptional, shout out to \[sensitive content hidden\]. Pros I like the scheduling features in the calendar view. Also, the ability to take waivers and intake forms. Cons Their payment processing service, Paragon payment solutions, is cumbersome. Their customer service isn’t the best and I’ve been having trouble with them since August of 2025. Switched from [Spot-On](https://www.capterra.com/p/10022670/Spot-On/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) They removed the scheduling feature for the platform Review Source Response from WellnessLiving Systems February 24, 2026 Thank you for your thoughtful review, Priscilla. We’re so glad to hear that you’re enjoying the calendar scheduling features as well as the waiver and intake form capabilities — those tools are designed to simplify operations and keep everything organized in one place. It’s also wonderful to hear your kind words about our onboarding team. We’ll be sure to share your appreciation with them. We’re sorry to hear about the challenges you’ve experienced with payment processing and customer service. We understand how important a smooth and responsive experience is, especially when it comes to financial transactions. Your feedback is important, and we would welcome the opportunity to review what’s been happening and help ensure everything is properly addressed moving forward. Best regards, Benjamin K. Christine B. Pilates transformation expert Health, Wellness and Fitness Used the software for: 6-12 months ### "Wish I hadn’t Switched to this platform" April 10, 2026 3.0 Customer service was poor in that I was paying for custom app, yet the company never came through with something that worked properly. Customer service was poor. Pros I switched to WellnessLiving to add an automated marketing email to my customer experience: welcome emails, reminder emails, refresh emails. Cons There were promises of a custom app to streamline the scheduling experience for my clients. The app never worked correctly and I felt that I lost business. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Exorbitant pricing and poor customer service Review Source Response from WellnessLiving Systems April 17, 2026 Hi Christine, Thank you for sharing your feedback. We’re glad to hear that the automated marketing features like welcome, reminder, and refresh emails brought value to your customer experience. We’re very sorry to hear about your experience with the custom app and the impact it had on your business. That’s certainly not the experience we aim to provide. A senior customer success team member will connect with you shortly to understand your experience in detail and address it effectively. Best regards, Benjamin K. JR Jeff R. Owner instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Making things right?" May 31, 2026 4.0 While searching for new software, they reached out to me and seem to be working hard to keep my business and make things right. Pros The company is working hard to earn my business back, and I am changing my score based on that. I will update again if things continue to move in the right direction. Cons Since writing this review, the company has given me a lower rate, lowered my merchant fees, and given me a dedicated email I can reach out to if I’m not getting a quick response. Review Source Response from WellnessLiving Systems June 8, 2026 Hi Jeff, Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations. Your feedback is important to us, and we'd appreciate the opportunity to better understand your concerns and review your experience in more detail. A senior member of our Customer Success team will be reaching out to you shortly to discuss your feedback and explore how we can best assist you. Best regards, Benjamin K. SL Shane L. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Happy with Wellness Living" April 3, 2026 5.0 It's a bit overwhelming at first but the onboarding is good, and there's good customer support. The AI assistant is solid and appreciated. Pros Wellness Living has a good AI assistant, \[sensitive content hidden\]. During and after completing onboarding, I have leaned heavily on Isaac for new issues, and reminders of things I've been show. Cons Wellness Living is quite extensive and not as intuitive as I might like. I'll get used to it but, for example, it would be nice to be able to duplicate appointments like I am able to in Google Calendar. You can duplicate appointment types, but not calendar appointments. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Features and pricing, although I'm not totally sure about both as I never used MindBody. I also had a recommendation from a colleague. Review Source Response from WellnessLiving Systems April 13, 2026 Hi Shane, Thank you for sharing your experience! We’re glad to hear that onboarding went well and that our AI assistant has been helpful in guiding you through new tasks and reminders. It’s great to know that you’re finding value in the support available as you get more familiar with the platform. We also appreciate your honest feedback about the learning curve and appointment duplication. With a feature-rich system, it can feel extensive at first, and suggestions like yours are incredibly helpful as we continue improving usability and workflow efficiency. If you’d ever like help optimizing your setup or exploring ways to streamline your scheduling, our team would be happy to assist. Our 24/7 support team is always here to help and reachable at support@wellnessliving.com! Best regards, SG Savaná G. Director of Operations Sports Used the software for: 2+ years ### "A supportive, reliable system that’s grown with our business”" December 30, 2025 5.0 We moved to WellnessLiving during a period when our business was growing quickly and our old scheduling system just couldn’t keep up anymore. The shift made our day-to-day operations feel much more organized and predictable, especially with lessons tied to specific practice bays! that change alone solved a lot of stress for our team. It’s not perfect, but it’s been a meaningful, supportive system for us as we’ve continued to grow. Pros The overall onboarding experience great. They really take the time to understand how we operate and took the extra effort to work with us on solutions. Cons Fixes and alterations to the system can sometimes take longer than ideal, but there's always a follow up. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Wellness Living had the ability to manage room access/bay access Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) They were not able to mange room bookings which resulted in multiple double bookings Review Source Response from WellnessLiving Systems January 6, 2026 Thank you so much for sharing your experience, Savana. We’re really glad to hear that your onboarding process felt thoughtful and collaborative, and that our team took the time to truly understand how your business operates. Supporting growing businesses during periods of rapid change is exactly where we aim to add the most value, so it’s great to know the transition helped bring more organization and predictability to your day-to-day operations. We especially appreciate you highlighting how tying lessons to specific practice bays helped reduce stress for your team. It’s always rewarding to hear how a specific workflow improvement can make a meaningful difference. We also understand your feedback around fixes and system updates sometimes taking longer than ideal. While we work hard to ensure changes are implemented carefully and reliably and your feedback helps guide our ongoing improvements. Warm regards, MaryLee PW Pamela W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Satisfaction " July 10, 2025 5.0 The features and performance of WellnessLiving have been well-received by my yoga studio. The design and comprehensive tools have improved operations, including online scheduling, payment processing, marketing, and customer relationship management. Clients love my user-friendly mobile app, which simplifies bookings and engagement. There has been a noticeable increase in efficiency and client satisfaction since implementing Wellness Living. Highly recommend!!! Pros The platform's intuitive design makes it easy to navigate and master. Its clear layout and logical workflow prevent users from feeling overwhelmed, even when tackling complex tasks. The platform offers a wealth of functionality, providing everything needed to accomplish goals efficiently without needing additional software or workarounds. Cons Customer service never picks up when I call, they call back and sometimes it takes a while to get a call back. Price has increased and hopefully no more increases. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We made the switch for cost reasons, Mindbody became incredibly expensive Review Source Response from WellnessLiving Systems December 3, 2025 Hi Pamela, Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that WellnessLiving has helped streamline your studio’s operations — from online scheduling and payments to client engagement through your branded app. It’s wonderful to know that both your staff and students are seeing the benefits! We truly appreciate your feedback regarding phone support and pricing. Our call-back system is designed so that you never wait on hold, but we understand how important timely responses are and we are continually optimizing our processes to ensure you get the fastest possible support experience. Your comments on pricing are also very valuable — we always aim to deliver strong return on investment through innovation and continuous improvements, especially compared to other platforms in the industry. Best regards, Marylee B. JY Jack Y. Owner, Chief Instructor Sports Used the software for: 6-12 months ### "The best school/membership management system" November 25, 2025 5.0 From the testing phase, through initial setup, training, go-live and ongoing use and support, everything went as expected. This system is well thought out. When I began using the system, the software is very mature and as a result, I have not experienced any technical issues. The level of support is phenomenon, all my request for help are replied almost immediately. The technical support are personable and knowledgeable as well. Pros The most I like about this product are the complete and powerful features. The customer support is also excellent. The cost of using the standard package is already meeting all the needs for my school. Booking and appointment features are very easy to use. Cons So far, I cannot think of anything I don't like. I have not experienced anything that is not meeting my expectations yet. As an experienced ERP implementer (over 20 years), I can say this responsibly. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)[Paid Memberships Pro](https://www.capterra.com/p/265352/Paid-Memberships-Pro/) Reason for choosing WellnessLiving WellnessLiving is specifically designed for membership oriented school/studios. The system tailors for school/studio owners. There works perfectly out of box without customization. Review Source Response from WellnessLiving Systems December 5, 2025 Hi Jack, Thank you so much for taking the time to share such an insightful and thoughtful review. We’re thrilled to hear that your experience—from testing and onboarding to ongoing support—has met your expectations, especially given your extensive background in ERP implementation. It means a lot to us that you find the platform mature, reliable, and equipped with the powerful features your school needs. We’re also delighted that our support team has been consistently responsive and helpful whenever you’ve reached out. Your feedback reinforces our commitment to delivering an intuitive, dependable, all-in-one solution for businesses like yours, and we’re grateful to have you as part of the WellnessLiving community. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com ! Best regards, Marylee PF Patty F. Owner and founder Health, Wellness and Fitness Used the software for: 2+ years ### "Happy Client" October 21, 2025 5.0 My experience has been, very good customer service, reliable AI support too. Wellness Living is always making upgrades for the software. Pros I love the AI driven customer support, it's been very helpful. This software are good features such as the branded app. Cons A little bit more money then other software packages. I don't like the virtual package, I would prefer all the recorded classes be available to everyone. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost was getting too out of control and I needed a virtual platform. Review Source Response from WellnessLiving Systems October 30, 2025 Hi Patty, Thank you so much for your kind words and for sharing your positive experience! We’re delighted to hear that you’ve been happy with our customer service and that our AI-driven support and branded app have been helpful for your business. It’s wonderful to know you’ve noticed the ongoing upgrades we make to enhance the software. We also appreciate your feedback regarding pricing and virtual package accessibility — insights like yours help us continue improving and exploring ways to bring even more value to our community. We’re so glad to have you with us and look forward to supporting your continued success! Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com. Best regards, Marylee B. KC Kristen C. Founder Performing Arts Used the software for: 2+ years ### "Love this software" October 8, 2025 5.0 Pros My studio has used WellnessLiving since we opened in 2022. I love that it's a software that we can grow into. Customer service gets back to me quickly when I need it, and my students really enjoy our personalized app. It's great to have so many different ways for my students to book classes, rentals, and other services. I've recommended it to two of my other studio \[sensitive content hidden\] friends already! Cons Some of the transactions or reports can be a bit clunky. All the information is available, but sometimes it doesn't feel super intuitive. Alternatives considered [Jackrabbit Dance](https://www.capterra.com/p/93349/Jackrabbit-Dance/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving I didn't like the interface of MindBody. JackRabbit lacked the functionality I wanted Review Source Response from WellnessLiving Systems October 15, 2025 Hi Kristen, Thank you so much for taking the time to share your experience! We’re thrilled to hear that WellnessLiving has supported your studio’s growth since opening in 2022 and that both you and your students are enjoying the personalized app and flexible booking options. It means a lot that you’ve even recommended us to other studio owners, we truly appreciate your trust and confidence in our platform. We also value your feedback regarding transactions and reports. Our team is always working on making features more intuitive and seamless, so your input helps guide future improvements. We’re so glad to have you as part of the WellnessLiving community and look forward to supporting your studio for many more years to come! Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Marylee B. KS Kelli S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great software" May 28, 2025 5.0 Great software, easy to learn & use for staff & clients. Easily links to Zoom. Easy client & staff apps, although the apps don’t do everything, they are easy to use. Pros Easily links with Zoom, user friendly and excellent for studios. Easy to learn for staff & students. Cons Slow support response. Software has a delay and not super fast, about 2 minute after entering client info. Staff app doesn’t update immediately, have to close it down & reopen to update. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I switched in December 2021 or 2022 I switched Review Source Response from WellnessLiving Systems June 2, 2025 Hi Kelli, thank you so much for sharing your experience and for the kind words! We’re thrilled to hear that you find WellnessLiving easy to use for both staff and clients, and that our Zoom integration has helped simplify your virtual class setup. It's always great to hear that the system is intuitive and beneficial for studios like yours! We appreciate your feedback about the app responsiveness and support speed. We’re actively working to improve both app performance and update refresh rates to provide a smoother, faster experience. In the meantime, closing and reopening the app -as you've discovered is a helpful temporary workaround while updates sync fully. We also want to ensure your support concerns are heard. Our team is here 24/7 and we aim to resolve inquiries as quickly as possible. If you're still experiencing delays or technical hiccups, please reach out directly at support@wellnessliving.com so we can investigate further and assist you right away. Warm regards, Benjamin. FA Fiona A. Studio Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Fantastic System for our Fitness & Dance Studio" April 7, 2025 5.0 An excellent overall experience, the customer service is really good - any queries are answered quickly and effectively. Pros We have been using Wellness Living for around 3 years now and it works so well for our Fitness and Dance studio. It is easy to operate for both staff and clients, through our website or App and it is constantly being updated with new features and improvements. We can tailor our class packages and payments very easily to suit our all our different membership offerings, and also aids the administration of our staff and instructors salaries etc. Wellness Living also provides a vast range of different reports that are invaluable in helping us assess our ongoing performance and also plan our future strategies. Would highly recommend. Cons We really haven't found any negatives aspects to working with Wellness Living Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Better features and cost effectiveness - great customer service Review Source Response from WellnessLiving Systems April 8, 2025 Hi Fiona, thank you so much for taking the time to share your experience with WellnessLiving! We are absolutely delighted to hear that the platform has been a strong and reliable partner in running your Fitness and Dance studio over the past three years. Knowing that both your team and your clients find the system easy to navigate, whether through the website or mobile app is exactly the kind of feedback we strive for. It is fantastic to hear how you have been able to tailor your class packages and memberships with ease and that our reporting tools are helping guide your business decisions and growth strategies. We take great pride in providing an all-in-one platform that empowers businesses like yours to operate smoothly and scale confidently. Our product team is always working hard behind the scenes to roll out new features and enhancements based on valuable feedback from partners like you. Best Regards, Benjamin K. EO Edgardo O. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Wellness Living software review" March 24, 2025 5.0 This is the 3rd software company that I have used, and I am definitely pleased with it. they are constantly adding features to better serve their customers which in turn helps our customers. Price wise is about the same as others. Support has been top notch every time I have interacted with them. This alone is hands down one of the best reasons to use them. I've been a customer since 2023 and I have recommended them to others as well. Pros The system itself has so many options. Price is on par with others. Support is unbelievably helpful. Constantly upgrading the system. Cons Price can be slightly lower to really leverage against competitors and to entice companies to use their software vs others. Set up, because of so many options, was very frustrating. Once they were able to get support on the phone with me, they spent hours making sure everything was set up including follow ups. Alternatives considered [Pike13](https://www.capterra.com/p/225933/Pike13/) Reason for choosing WellnessLiving The price was lower and wellness living had More options Switched from [Pike13](https://www.capterra.com/p/225933/Pike13/) The price was lower on the credit card fees. More Options. Review Source Response from WellnessLiving Systems March 26, 2025 Hi Edgardo, thank you for your detailed review and for choosing WellnessLiving as your software solution! We are thrilled to hear that our wide range of features, competitive pricing, and top-notch support have made a positive impact on your business. It’s great to know that our continuous upgrades are helping you serve your customers better! We also appreciate your feedback on pricing and the initial setup process. Our goal is to provide the best value possible while ensuring a robust and feature-rich platform. We understand that setup can be complex due to the many customization options, and we’re glad our support team was able to assist you through the process. Cheers, Benjamin K. IG Isis G. Admin Marketing Music Used the software for: 2+ years ### "Wellness works for most apt businesses!" March 21, 2025 4.0 Most problems are solvable with workarounds if they do not develop a solution for you right away. Overall the program solves a lot of our customer account management problems in a secure way. It also solves a lot of scheduling issues and teacher management issues. The learning curve is quite steep however and you need tech savvy staff to use the program and personally, I recommend assigning a team lead. Pros Wellnessliving is a dynamic UI for small businesses that focus on appointments, classes and retail add ons. I liked that once you understand the logic of the UI you can easily manage workarounds for your business regardless of what type of business it is. Cons The program is fitness-centric so sometimes there are limitations in the program especially around payment plan styles which we found frustrating. Alternatives considered [My Music Staff](https://www.capterra.com/p/148451/My-Music-Staff/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Wellnessliving had more features that suited a music school at the time. Switched from [ACTIVE Network](https://www.capterra.com/p/221947/ACTIVE-Network/) It was insanely expensive and super complicated. Review Source Response from WellnessLiving Systems March 26, 2025 Hi Isis, We would like to take opportunity and thank you for sharing your feedback. We’re happy to hear that our platform has been a great solution for managing appointments, classes, and retail add-ons, and that once familiar with the system, it provides flexibility for different business needs. Your insights into customer account management and scheduling efficiency are truly appreciated! We also acknowledge your feedback regarding payment plan styles and the fitness-centric nature of the platform. We’re always looking for ways to make our software more adaptable across industries, and your input helps us prioritize future improvements. If you have specific enhancements in mind, we’d love for you to submit feature requests through our Community Forum. We appreciate your support and look forward to continuing to help your business thrive! Our 24/7 support team is always here if you need assistance reach us anytime at support@wellnessliving.com. Best regards, Benjamin K. RS Rachael S. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Five stars!" March 19, 2025 5.0 We switched to WellnessLiving almost two years ago now, and it's been working great for us! The transition from our old booking platform was as seamless as they could make it, and our clients love how intuitive and easy-to-use WL is. The apps also work really well and make client check-in a breeze, even when the internet is out or an instructor (who is relatively unfamiliar with the software) has to use it. WellnessLiving is also significantly more affordable than our old, often clunky, program. It works great for our needs as a small yoga studio! Pros The price point is great and the software is super easy to use! Cons We've been with WellnessLiving for about two years and had minimal issues come up - occasionally we'll think of a feature that we wish existed or was integrated, but all-in-all, it's worked great for us! Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing WellnessLiving Greater value in terms of what we'd be getting for the price (branded app, livestream option, multiple location options, etc.). Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody wasn't working well for us in terms of functionality (we encountered lots of glitches, and found the program hard to navigate/use) or price/value. Review Source Response from WellnessLiving Systems March 20, 2025 Hi Rachael, thank you for your fantastic review! We're thrilled to hear that WellnessLiving has been a great fit for your yoga studio over the past two years. It’s wonderful that the transition from your previous booking platform was smooth and that both your team and clients find the software intuitive and easy to use. We’re also happy to know that the mobile apps have been a helpful tool for seamless check-ins even in less-than-ideal situations like internet outages! Affordability without compromising on features is something we strive for, so we’re delighted to hear that WellnessLiving has provided great value compared to your previous system. We appreciate your feedback about feature integrations and always welcome suggestions for improvements. Our team is continually working on updates, and we’d love to hear more about what functionalities would enhance your experience. All the best, Benjamin K. CE Cameron E. C.O.O. Music Used the software for: 2+ years ### "Way better than our last CRM " March 12, 2025 5.0 Overall its a huge improvement for our team! Pros I am a fan of Wellness Living compared to our last CRM. I appreciate the quick improvements that are made when enough people make a suggestion. Cons I do feel like the reports that are available can be a little limiting at times for pulling specific metrics. I also wish it had more official invoicing capabilities. Some client types we work with get funding from government programs and require official invoices that we have to go outside of the system for. Other than that we love it Review Source Response from WellnessLiving Systems March 14, 2025 Hi Cameron, thank you for your great review! We're so glad to hear that WellnessLiving has been a huge improvement for your team and that you appreciate our commitment to continuous improvements based on customer feedback. Your experience is exactly what we strive for helping businesses run smoothly with a system that evolves to meet their needs. We appreciate your feedback on reporting and invoicing. We understand the importance of having more robust invoicing capabilities, especially for businesses that work with government-funded clients. While we offer various reporting tools, we recognize that every business has unique requirements, and we’ll be sure to share your insights with our development team for future enhancements. It's fantastic to hear that you love the system overall! If you ever need assistance or have more suggestions, our 24/7 support team is always here and reachable at support@wellnessliving.com. Best regards, Benjamin K. JD Joshua D. Owner Alternative Medicine Used the software for: 1-2 years ### "Best Software and They Care!" February 12, 2025 5.0 Best scheduling software company out there that actually cares about their customers. Pros I own Ease Wellness in Memphis, TN. We swapped from Mindbody to WellnessLiving in 2023 and it has been the best thing for our business. The system is so user friendly for business owners, but more importantly customers. Their white label app is amazing and worth every penny it costs. They have so many automated emails and marketing templates that you can use to grow your business. Their reports and tracking information is better than any software we have used. Finally, they actually listen to their customers and implement changes. Any business that has a scheduling need should switch ... TODAY!! Cons They don't track some metrics the way my business needs exactly, but I am able to work around it with the reports they do have. To be fair, I have a very detailed excel file I use to track our KPIs. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing WellnessLiving It is better and has more features. Plus the white label app. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody is designed for the early 2000s with an enormous price tag to boot. Review Source Response from WellnessLiving Systems February 20, 2025 Hi Joshua, we would like to take this moment to thank you for your incredible review and for sharing your experience with everyone online. We’re so glad to hear that switching to WellnessLiving has been the best decision for Ease Wellness! Our goal is to provide a user-friendly, all-in-one platform that supports both business owners and their customers, and we’re thrilled to know that our white-label app, automated marketing tools, and reporting features have been valuable to you. We truly appreciate your feedback on metrics tracking. While we offer a wide range of reports, we understand that every business has unique needs, and we’re always working on improvements based on user input. If you have specific requests, we’d love to hear them! Thanks again for your support and recommendation. We always want to hear from our customer like you to improve every day. Best regards, Benjamin K. JF Jacqueline F. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Wellness Living needs to be your choice for Your small Business in Canda" December 12, 2025 5.0 Fast responsive and interactive help! Matt reaches out frequently to make sure things are going well for you and your clients. Pros Review for WellnessLiving WellnessLiving has been an absolute game-changer for my home-based Pilates business! This Canadian scheduling and accounting app is interactive, highly supportive, and expertly tailored to meet the unique needs of small fitness studios like mine. The platform makes managing appointments, payments, and client communication seamless and stress-free. My customers are thrilled with how easy it is to book sessions and stay connected. The intuitive design and robust features truly elevate the client experience. On top of that, I love supporting a Canadian business that genuinely understands and caters to wellness professionals. If you’re looking for a reliable, user-friendly solution that helps you focus on what you love—teaching and growing your business—WellnessLiving is the perfect choice! Cons Nothing to report! The staff are amazing and are always there to support your learning and use of the application! Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Canadian and responsiveness and confidence Review Source Response from WellnessLiving Systems January 22, 2026 Hi Jacqueline, Thank you so much for taking the time to share such an incredible review! We’re truly delighted to hear how WellnessLiving has been a game-changer for your home-based Pilates business and that the platform has helped make managing appointments, payments, and client communication seamless and stress-free. It’s wonderful to know that your clients are enjoying the easy booking experience and that the intuitive design and robust features are supporting both your growth and day-to-day operations. We also really appreciate your kind words about our team and the ongoing support you’ve received. It’s great to hear that Matt has been proactive in checking in and ensuring everything continues to run smoothly for you and your clients. Your trust and confidence in WellnessLiving mean a lot to us, especially knowing you chose us over other platforms. Best regards, Marylee B. VR Verified Reviewer Appointment Scheduler Health, Wellness and Fitness Used the software for: 1-2 years ### "WellnessLiving Love" April 10, 2026 5.0 I feel I have had a good experience with WellnessLiving. Even with long wait times and difficulty resolving issues, everything is taken care of! Pros WellnessLiving has good management tools for memberships, staff, and marketing and interfaces easy to navigate. Cons There were long wait times for support or difficulty resolving complex issues. the setup process is time-consuming. Review Source Response from WellnessLiving Systems April 17, 2026 Thank you for sharing your experience! We’re glad to hear that you find the platform easy to navigate and that the management tools for memberships, staff, and marketing are helping support your business. We also appreciate your honest feedback regarding wait times and resolving more complex issues. We understand how important timely and effective support is, and your input helps us continue improving in these areas. It’s great to know that despite these challenges, your overall experience has been positive and that your concerns have been resolved. If you ever need assistance optimizing your setup or navigating more advanced features, our team is always here to help. Best regards, Benjamin K. MB Mia B. Facilitator Health, Wellness and Fitness Used the software for: 2+ years ### "Helpful. Personable. Adaptable." January 24, 2026 5.0 Wellness Living has been a great platform for our team at a healing center with a diverse membership. We provide access to a healing modality that requires specificity for each person. Scheduling them on an individual basis demands multiple levels of information involving dates and times, specific needs, special offers, short term and long term scheduling and more. What impresses me most about Wellness Living is the adaptability of their team as well as the software itself. Pros This crew is available and personable and are committed to providing the tools we need to organize our services and provide a great experience for our members. Cons Lately it seems the company has been expanding and support requests can experience temporary back ups. I am confident they will get up to speed in a reasonable timeframe. Review Source Response from WellnessLiving Systems January 30, 2026 Thank you so much, Mia, for your thoughtful and balanced review. We truly appreciate your kind words about our team and are glad to hear that the platform is helping you organize your services and deliver a strong experience for your members — especially with the level of personalization and scheduling complexity your healing center requires. It’s great to know the flexibility of the software and our team’s adaptability are making a positive impact for you. We also appreciate your honest note about occasional support delays. As we continue to grow, we are actively expanding and refining our support resources to keep response times fast and reliable. In the meantime, using in-platform help guides, setup checklists, and workflow templates can often speed up configuration and scheduling changes for specialized services. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Marylee B. SAY Soul Align Y. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Platform" August 8, 2025 5.0 Pros We have been very pleased with WellnessLiving as our booking and payment platform. The functionality is excellent, offering a smooth and intuitive experience for both our customers and our team. Our clients find it easy to book classes, make payments, and manage their schedules, while on the owner side, the system provides robust tools for managing our studio operations efficiently. The user-friendly interface and reliable performance have made it an essential part of our business. Cons Occasional glitches, but usually fixed quickly. Customer service is sometimes hard to reach but once we get an actual person to speak with, issues are usually resolved quickly. Review Source Response from WellnessLiving Systems August 12, 2025 Thank you for sharing your experience with WellnessLiving! We’re delighted to hear that our booking and payment platform has been delivering a smooth and intuitive experience for both your clients and your team. It’s great to know that your customers find it easy to book classes, make payments, and manage their schedules, while our tools help you efficiently oversee studio operations. We truly value your feedback regarding occasional glitches and the challenge of reaching customer service at times, your input helps us continue to improve our responsiveness and system stability. We’re glad that once connected with our team, your issues are quickly and effectively resolved. We’re committed to making WellnessLiving an even more seamless part of your business operations so you can focus on what you do best. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. TB Trevor B. Membership Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "\[sensitice content hidden\] Ekstasis Strength and Conditioning Review, via Membership Coordinator Trevor Bradley-Dade" June 11, 2025 5.0 Overwhelmingly positive. I'm struggling to think of aspects I'd like to see upgraded... the customer care has been super good to us. And I find that the AI chatbot is more well-equipped than any of its peers to respond to complex, detailed inquiries. The Membership Duration rules need some more flexibility (offer days as well as weeks, months, etc.) Pros The customer service team is incredibly helpful and responsive. When we changed our business model at Ekstasis Strength and Conditioning earlier this year, I spent hours on the phone and in virtual meetings with different customer service reps (particularly our guy \[sensitice content hidden\]!) and they always very gracious and generous with their time. We could not have shifted to a membership model successfully without their guidance! I have called countless times since and have always been met with courteous assistance. I also appreciate how many different features the WellnessLiving platform offers. Like any system, it does have its limitations, but those have not really held us back from anything we've wanted to do in any significant way. The more I learn about how to utilize WellnessLiving, the more my appreciation for it grows. I've worked with some its competitors in the past (such as MindBodyOnline) and had much poorer experiences. Cons When setting up our membership model, we had aimed to create membership options with a constant, repeating duration of exactly 30 days, but were unable to do, as "days" was not a unit of measurement that we could select for Membership Durations. We had to go with a 1-month Membership Duration instead between automatic renewals, which of course resulted in variance amongst some members' automatic renewal dates, as a consequence of certain months having a different number of days. This made renewal dates for those clients less predictable. Enabling 30-day membership durations would not have necessarily fixed this aspect, but it likely would've guaranteed the same amount of training opportunities (days) for every one of clients on a monthly basis Review Source Response from WellnessLiving Systems June 13, 2025 Hi Trevor, thank you so much for your thoughtful and detailed review! We’re truly honored to be a part of your journey at Ekstasis Strength and Conditioning, especially during such a pivotal transition to your new membership model. It’s fantastic to hear that our support team was able to guide you through it, we’ll be sure to share your kind words with the reps who worked with you. Your feedback about the flexibility around membership durations is incredibly valuable. We understand how important predictable renewals can be for both business operations and member experience. While the current system is based on calendar months, your suggestion to incorporate fixed “30-day” duration options has been noted and will be passed along to our product team for consideration as we continue to enhance our platform. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Thanks again for your continued trust, Warm regards, DJ David J. Lead Marketing Strategist Marketing and Advertising Used the software for: 1-2 years ### "Do Not Recommend Whatsover" May 21, 2025 1.0 It has not been pleasant. If you are reading this, find another CRM and marketing automation platform. This has little going for it with lack of trasnparency, lack of support, lack of API support. Pros This has been a difficult experience trying to get a hold of anyone. I can't in good faith recommend this company for any of my clients. Cons They took money but don't offer any support. I have numerous emails, I've reached on on their social media, I've never received an acknowledgement or any call backs. Review Source Response from WellnessLiving Systems May 22, 2025 Hi David, thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with WellnessLiving did not meet your expectations, and we sincerely apologize for any frustration caused by our communication or support processes. What you’ve described does not reflect the level of service we strive to provide. Our goal is to deliver a seamless onboarding and support experience for every business, and it’s clear that in your case, we fell short. We take concerns about lack of responsiveness and transparency very seriously. A senior member of our customer success team will to reach out to you shortly to address your concerns. Best regards, Benjamin K. AL Ayobami L. Retail admin Retail Used the software for: 1-2 years ### "Wellness Living Review" July 16, 2025 5.0 My overall experience has been remarkable with wellness living. Tried out a first exercise training program from this platform all fork comfort of home and it was absolutely remarkable Pros Best fitness comms forum software I've used so far. Most love the infusion of the love events to the recorded events easily Cons Navigation sometimes can get very interesting, with so much tabs embedded but overall is a great platform I've engaged with. Review Source Response from WellnessLiving Systems July 22, 2025 Hi Ayobami, Thank you so much for your kind words and for sharing your remarkable experience with WellnessLiving! We’re thrilled to hear that you enjoyed your first training program from the comfort of your home and found the platform’s live and recorded event integration valuable. We appreciate your feedback regarding navigation. With our platform’s wide range of features, we understand it can feel like there’s a lot to explore at first. We’re constantly improving the user experience to make navigation simpler and more intuitive. In the meantime, our 24/7 support team is always happy to guide you or share tips on streamlining your dashboard setup to suit your needs. Thank you again for being a part of the WellnessLiving community! Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. NC Noah C. Front Desk Health, Wellness and Fitness Used the software for: 2+ years ### "Shaolin Hung Fut Kung Fu WL review" April 4, 2025 5.0 Wellness Living is a great tool that we use at my kung fu school in MD. It is very intuitive and user-friendly, and allows us to easily keep a record of attendance! Pros The user interface is very easy to understand, with all sections laid out in intuitive places. Cons There is nothing that I dislike about Wellness Living! Review Source Response from WellnessLiving Systems April 8, 2025 Hi Noah, thank you so much for your kind words and for sharing your experience with WellnessLiving! We are thrilled to hear that our platform has been such a valuable tool for your Shaolin Hung Fut Kung Fu school. It is fantastic to know that the intuitive layout and user-friendly interface have made managing your operations, especially attendance tracking, smooth and efficient. We love supporting martial arts schools like yours, where structure and consistency are key. Your feedback is a wonderful reminder of the importance of having an easy-to-navigate system for both staff and students. If you ever have questions, ideas, or need assistance down the road, our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com Thank you again for being part of the WellnessLiving community, we are honored to support your school’s journey. Warm regards, Benjamin K. 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