--- title: "WellnessLiving Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about WellnessLiving Software - reviews, pricing plans, popular comparisons to other Scheduling products and more." source_url: "https://www.capterra.com/p/145039/WellnessLiving/" page_type: "product" language: "en" --- # WellnessLiving Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) WellnessLiving ## What is WellnessLiving? WellnessLiving is an all-in-one solution for businesses which rely on easy scheduling of classes, appointments or events. It features a sophisticated desktop and mobile scheduler used by staff and clients and a widget for online scheduling. It also integrates features for business development and retention such as automated email/SMS marketing, reputation management, reporting and rewards. This eliminates the need for add-ons reducing costs and streamlining operations. ## What is WellnessLiving used for? [Scheduling](https://www.capterra.com/scheduling-software/)[Membership Management](https://www.capterra.com/membership-management-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Recognitions Shortlist Overall rating Based on 612 user reviews Reviews sentiment Positive 85% Neutral 4% Negative 12% Pros & cons Comprehensive studio operations platform Smooth transition experience Frequent technical problems Difficult cancellation and refund process Starting price $69 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Fitness / 2026 - Medical Spa / 2026 - Salon / 2026 - Scheduling / 2026 - Appointment Reminder / 2025 - Appointment Scheduling / 2025 - Barbershop / 2025 - Gym Management / 2025 - Reservations / 2025 - Yoga Studio / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## WellnessLiving alternatives Highest Rated [4.8 (1,172)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (3,645)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (1,469)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/145039/WellnessLiving/alternatives/) ## FAQs about WellnessLiving Overview ### What problems does WellnessLiving solve? WellnessLiving solves fragmented studio operations by combining class and appointment scheduling, billing, memberships, client records, marketing, and reporting in one system. It reduces manual reminders, no-shows, and front-desk admin work while improving online booking and communication. Yoga studios, gyms, Pilates businesses, wellness centers, and multi-location operators benefit most. Answer based on 251 reviews Overview ### Which roles and teams benefit most from WellnessLiving? WellnessLiving is most used by business owners, studio owners, and executives who need centralized control over scheduling, memberships, payments, and reporting. Managers and operations leaders rely on it to streamline daily administration and staff coordination, while trainers, instructors, and program directors use it to manage classes, client bookings, and service delivery. Answer based on 606 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is WellnessLiving built for? WellnessLiving is built primarily for small businesses in health, wellness, and fitness, which account for 96% and 68% of reviewers. It is designed for class-, event-, membership-, and appointment-based businesses, with additional use in sports at 6% and recreational facilities and services at 3%. Answer based on 612 reviews Features and Usability ### What are the key features of WellnessLiving? WellnessLiving includes core scheduling and client management features such as appointment scheduling, class management, online booking, and a client portal. Differentiating capabilities include recurring membership billing, automated email and SMS reminders, branded mobile apps, FitVID on-demand video, and rewards programs, with payment processing and reporting supporting daily operations. Answer based on 329 reviews Pricing ### How much does it cost and what fees or limitations are included? WellnessLiving starts at $69/month for Starter, with Business at 199/month and BusinessPro at 349/month. Reviewer feedback often calls it more affordable than Mindbody and a good fit for small studios, but some mention USD billing for Canadian businesses, paid SMS usage, and added charges for features like white-label apps or mobile app access. Answer based on 94 reviews Integrations ### Which third-party tools and platforms does WellnessLiving integrate with? WellnessLiving integrates with Mailchimp, Google Calendar, Constant Contact, QuickBooks Online, Zoom Workplace, ClassPass, Meta for Business, and Google Maps. It connects to 12 third-party tools overall, spanning email marketing, scheduling, accounting, virtual classes, social advertising, and location discovery, with Zapier and WordPress also listed in its catalog. Answer based on 54 reviews Getting Started and Support ### How easy is it to onboard and train a team on WellnessLiving? WellnessLiving offers live online training, webinars, videos, and documentation, giving teams several ways to learn. Reviewers say staff and clients often get comfortable quickly, especially after migrations, while admins and less technical users may need more time to configure features, automate workflows, and learn the platform’s broader capabilities. Answer based on 102 reviews Getting Started and Support ### What customer support options does WellnessLiving offer, and how do users rate the experience? WellnessLiving offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, helpful, and willing to walk through setup or issues in detail, though some report slower response times, difficulty reaching urgent help, and occasional inconsistency during complex migrations or software problems. Answer based on 402 reviews Security ### How does WellnessLiving handle data security and access control? WellnessLiving uses secure payment storage, online transaction processing, Facebook or Google login, password update and recovery tools, and configurable user permission levels for staff access. Reviewers also describe customer data as secure, but some flag difficulties with password recovery, missing override permissions, and waiver or self-registration workflows that can create liability concerns. Answer based on 18 reviews ## Who uses WellnessLiving? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive studio operations platform 90% positive reviews out of 62 Most reviewers indicate studio management covers scheduling, billing, and daily operations, supporting various fitness and wellness businesses. Anonymous User Yoga Teacher, 2 - 10 employees. "Very comprehensive platform for managing fitness, wellness, and studio-based businesses." Frequent technical problems 71% negative reviews out of 96 Most reviewers report bugs and issues disrupt daily tasks, with slow resolutions and inconsistent customer support responses. Storm T. Owner, 2 - 10 employees. "Every single time there was an issue or a bug in the software I would have to spend days/weeks working around to have it fixed." Smooth transition experience 91% positive reviews out of 34 Most reviewers find switching software straightforward, with strong support making the process manageable and worthwhile. Enrique G. Owner, 2 - 10 employees. "Our experience has been very smooth and has helped us streamline our operations allowing us to grow since switching to WellnessLiving." Difficult cancellation and refund process 88% negative reviews out of 48 Most reviewers say cancellation and refunds are complicated, with contract obstacles, persistent charges, and delayed responses. Anonymous User Studio Owner, 2 - 10 employees. "After 9 years with them, I cannot wait to be finally done; that is when they stop begging me to stay, and finally terminate this auto-renewal contract that I am stuck paying until the end of the year." Continuous software enhancements 93% positive reviews out of 27 Most reviewers describe improvements as frequent, customer-driven updates that enhance efficiency and address user needs. Challenging financial processes 64% negative reviews out of 42 Some reviewers find financial management frustrating, citing inefficiency, unexpected costs, and difficulties tracking or receiving payments. Bianca W. CEO, 2 - 10 employees. "They just continue to take our money and pass us around over and over again without anyone taking ownership or accountability." ## Features AI summary Based on 16,719 Scheduling reviews Capterra data shows that buyers of scheduling software rank the following features as their top priorities: - **Real-time Scheduling** (**52%** of reviewers rated this feature as critical) - **Booking Management** (**56%**) - **Calendar Management** (**53%**) WellnessLiving supports all three features that reviewers rate most highly: **Real-time Scheduling**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses keep appointment availability current, manage reservations accurately, and maintain organized calendars, allowing teams to reduce scheduling conflicts and handle daily operations more efficiently. Real-time Scheduling 4.4 (75) 57.33% of 75 reviewers that rated this feature as important or highly important Based on availability, instantly confirm or deny a request when a new booking is made Booking Management 4.5 (95) 80.00% of 95 reviewers that rated this feature as important or highly important With this capability, you can easily manage class reservations and allow clients to book or cancel as needed. Reviewers appreciate the user-friendly interface, time-saving adjustments, and seamless booking via web or app for both clients and staff. Calendar Management 4.4 (169) 72.19% of 169 reviewers that rated this feature as important or highly important It gives you flexible tools to schedule and update classes, appointments, and events. Reviewers indicate it’s easy to use, helps staff and clients stay organized, and supports customization, though some mention syncing issues with external calendars. Mobile Access 4.1 (93) 67.74% of 93 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Calendar Sync 4.3 (40) 27.50% of 40 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules Online Booking 4.4 (174) 73.56% of 174 reviewers that rated this feature as important or highly important This aspect allows clients to book classes and appointments through the app or website. Some reviewers find it simple and convenient, with helpful integrations like Google Calendar, while others report occasional booking flow inefficiencies for families or specific client types. WellnessLiving 188 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Before & After Pictures: Before and after photos of procedure(s) - Belt Ranking Classification: Upload belt statuses and badges to student accounts - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: With this capability, you can easily manage class reservations and allow clients to book or cancel as needed. Reviewers appreciate the user-friendly interface, time-saving adjustments, and seamless booking via web or app for both clients and staff. - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Booth Rental Management: Offer to rent a booth to freelance professionals - Calendar Management: It gives you flexible tools to schedule and update classes, appointments, and events. Reviewers indicate it’s easy to use, helps staff and clients stay organized, and supports customization, though some mention syncing issues with external calendars. - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call Reminders: Reminders sent via phone voice recordings - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Certification Tracking: Maintain personal certifications/qualifications - Claims Management: Process of submitting and following up on claims with insurance companies - Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc. - Class Scheduling: Schedule in-person or online classes - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Profiles: Record client information and feedback - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Committee Management: Manage a group of members established for coordinating plans, programs, or other initiatives - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Costume Management: Designing, storing and cataloging costumes with client information, including assignments, sizes and prices - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Mobile App: Platform for customers to directly manage their appointments and profile - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dues Management: Track and collect membership dues - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Exercise Library: Database of frequently used, popular workout routines - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Fitness Assessments: Administer standardized fitness assessments to gauge current fitness level - For Barbershops: Specific use for barbershops - For Dance Studios: Designed for dance studios - For Gyms: Intended for sports & fitness gyms - For Martial Arts: For martial arts classes and studios - For Medical Spas: Designed for medical spas - For Physical Therapy: Designed specifically for physical therapy practices - For Salons and Spas: Specific for use in spas and salons - For Yoga/Pilates Studios: Designed for yoga and pilates studios - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Group Reservations: The ability to reserve times in groups. - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Hybrid Trainer: Designed for trainers who offer online and in-person sessions - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - In-person Trainer: Designed for trainers who offer in-person sessions - Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Lead Generation: Manage the process of attracting and converting business prospects into leads - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Member Accounts: Accounts held by members of an organization - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: WellnessLiving offers a comprehensive member database that helps you track client profiles, purchases, and communication. Users think it’s easy to organize, filter, and manage member details, though some mention occasional issues with data entry and duplicate records. - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Portal: Online gateway through which members can access/update personal information - Member Types: Handle various types of membership based on groupings - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Booking: Make reservations on the go through a mobile device - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Online Booking: This aspect allows clients to book classes and appointments through the app or website. Some reviewers find it simple and convenient, with helpful integrations like Google Calendar, while others report occasional booking flow inefficiencies for families or specific client types. - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Online Store: Website through which businesses can sell goods or services over the internet - Online Trainer: Designed for trainers who offer online sessions - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Parent/Student Portal: Online gateway through which parents and students can view material and communicate with teachers - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Payment Processing: You benefit from integrated payment processing that supports multiple payment methods and automates billing. Reviewers appreciate the ease of tracking payments and next-day deposits, but some report high fees and occasional delays or onboarding issues. - Payment Reminders: Reminders sent for balance/payment due - Payroll & Commissions: Track and process employee payroll (salaries, wages, etc.) and commissions on sales - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Push Notifications: Trigger clickable pop-up messages - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Rescheduling: Manage the rescheduling of appointments - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Rewards Program: Point or incentive based programs loyalty programs designed to increase customer engagement - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Login: At least a username and password is required to access the system - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Student Management: Database of students to track personal information of individuals and families - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Treatment Packages: Sell multiple treatments together as a set - Two-Way Communication: Send, receive, and respond to messages - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.3 (586) 4.3 Based on 586 reviews ## Pricing Value for money 4.2 (555) [View pricing plan details](https://www.capterra.com/p/145039/WellnessLiving/pricing/) Starter $69.00 Flat Rate,Per Month It includes: - Explorer™ Business Listing - Elevate™ Staff App - Achieve™ Client App - Branded Client Web Portal - 5 Staff Members - 2-way Conversational SMS Pay Per SMS - 50 Reports - Store Widget - Staff Widget Business $199.00 Flat Rate,Per Month It includes: - 75 Reports - Achieve Client App - Basic - Advanced CRM With Custom Fields - Schedule Widget - Appointment Widget - Event Widget - Lead Capture Widget - Review Widget BusinessPro $349.00 Flat Rate,Per Month It includes: - Groupon - Interactive Graphs - Leaderboard - Lead Magnet Drip Campaigns - Mailchimp and Constantcontact - Website Widget Tools - Wellnessliving Directory - Wellnessliving Promote - Custom Website Enterprise Custom Quote Available. It includes: - Staff Permissions - Syndicate Reviews Through Google - Task Manager - Transformation Log - Unlimited Staff Members - Wait Lists - Website Widget Tools Value for money 4.2 (555) 4.2 Based on 555 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (578) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (578) 4.3 Based on 578 reviews ## User reviews Overall rating 4.4 Based on 612 reviews Filter by rating 5(434) 4(85) 3(22) 2(26) 1(45) Mentioned topic Sorted by most recent Sarah L. Owner Recreational Facilities and Services ### "Would Never Recommend." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 19, 2026 We have had a terrible time throughout onboarding and launching our studio use. WellnessLiving really needs to focus on simplifying their system's interface and significantly improving their support teams. It has a lot of potential, but right now, the complexity combined with poor support makes it incredibly difficult to recommend. Pros I have yet to have a positive experience. After a year of using their software, I am at a complete loss. I used Mindbody for over a decade and thought anything would be better, then I walked into the landmine of Wellness Living. Cons The onboarding and launch process was incredibly frustrating. The system is far too complicated and has a steep learning curve that makes daily studio operations harder than they should be. To make matters worse, the customer support teams across the board are struggling to provide the timely or effective help needed to navigate these complexities. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Client complaints of software and app usage. Alternatives considered [Groovio](https://www.capterra.com/p/10030538/Groovio/) [Arketa](https://www.capterra.com/p/212718/Arketa/) Reasons for choosing WellnessLiving A studio we know used it and the sales team promised us collaborative and helpful support teams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 27, 2026 Hi Sarah, Thank you for taking the time to share your feedback. We're truly sorry to hear that your onboarding and overall experience with WellnessLiving has not met your expectations. We understand how frustrating it can be when you're trying to launch and grow your studio and the platform feels more complex than anticipated. Your feedback regarding onboarding, usability, and support is important to us. We'd appreciate the opportunity to better understand your experience and work toward a resolution. A senior member of our Onboarding team will be reaching out to you shortly to discuss your concerns and see how we can best assist you. Best regards, Benjamin K. JR Jeff R. Owner instructor Health, Wellness and Fitness ### "Making things right?" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 31, 2026 While searching for new software, they reached out to me and seem to be working hard to keep my business and make things right. Pros The company is working hard to earn my business back, and I am changing my score based on that. I will update again if things continue to move in the right direction. Cons Since writing this review, the company has given me a lower rate, lowered my merchant fees, and given me a dedicated email I can reach out to if I’m not getting a quick response. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 8, 2026 Hi Jeff, Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations. Your feedback is important to us, and we'd appreciate the opportunity to better understand your concerns and review your experience in more detail. A senior member of our Customer Success team will be reaching out to you shortly to discuss your feedback and explore how we can best assist you. Best regards, Benjamin K. PN Phil N. Founder Health, Wellness and Fitness ### "\[sensitive content hidden\] the Customer Success Manager is great" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 May 26, 2026 Overall, my experience has been a mix. On the positive side, my Customer Success Manager, \[sensitive content hidden\], was personally helpful and genuinely advocated for me when it came to resolving billing and consolidated billing issues. I appreciated that level of support. However, I've been frustrated by hidden fees that were added over time, especially annual fees that weren't clearly disclosed upfront. I also don't appreciate that new add-ons get added to my account automatically, expecting me to opt out of something I never asked for in the first place. That part of the experience has left a bad taste. So while the support team can be great, the company's approach to fees and automatic add-ons needs improvement. Pros What I liked most about WellnessLiving is the level of personalized support I received from my Customer Success Manager, \[sensitive content hidden\]. He genuinely listened to my concerns and worked hard with the merchant team behind the scenes to make things right. On top of that, consolidated billing was activated on my account as requested, which has simplified my monthly accounting significantly. It's rare to find a platform where the support team actually advocates for you rather than just giving generic answers. Cons What I liked least about WellnessLiving was not appreciating the hidden fees that were added on over time, especially the annual fees. Also, new add-ons should not be added on and expect us to take them off when we never asked for them to begin with. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) was not up to date with many features i needed Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) [Kilo](https://www.capterra.com/p/10011551/Kilo/) Reasons for choosing WellnessLiving I didnt know any of time until lately, I may consider switching if fees are rising and hiddens fees not being told Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 8, 2026 Hi Phil, Thank you for taking the time to share your honest feedback. We appreciate both your recognition of the support you received and your candid comments regarding your concerns. We're delighted to hear that your Customer Success Manager was able to advocate on your behalf and assist with resolving your billing concerns, including the activation of consolidated billing to simplify your accounting processes. Providing personalized support and helping our clients succeed is something we take great pride in. We also appreciate your feedback regarding fees and automatic add-ons. Transparency is important to us, and feedback like yours helps us evaluate how we communicate product updates, pricing changes, and new features to our clients. Thank you again for your partnership and for providing balanced feedback that helps us continue to improve. Best regards, Benjamin K. Augusto C. Professore di Diritto ed Economia Primary/Secondary Education ### "Digitalizzare il tutoraggio: Professionalità e automazione." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 23, 2026 Invece di gestire le lezioni private tramite il classico scambio di messaggi su WhatsApp — che frammenta il tempo e crea confusione — il docente configura un portale dove lo studente può vedere esattamente quali slot sono liberi. Ogni lezione prenotata genera automaticamente una notifica (email o SMS) e, se previsto, il materiale didattico di Diritto o il link per la lezione online viene inviato preventivamente. Pros Il principale beneficio di WellnessLiving per un professionista è la gestione autonoma dell'agenda. Poter offrire agli studenti (o alle loro famiglie) una piattaforma dove visualizzare le disponibilità, prenotare in autonomia le lezioni private ed effettuare pagamenti (o gestire pacchetti di ore) riduce drasticamente il tempo dedicato alla logistica via chat o email. L'integrazione di notifiche automatiche (promemoria per le lezioni) aiuta inoltre a minimizzare le disdette dell'ultimo minuto. Cons Lo svantaggio principale è la sproporzione tra lo strumento e le esigenze di un singolo docente. WellnessLiving è una soluzione pensata per strutture aziendali (palestre, centri con più dipendenti/sedi), il che la rende sovrabbondante di funzionalità (come gestione abbonamenti complessi, marketing avanzato o pagamenti ricorrenti di tipo commerciale) che potrebbero risultare superflue o eccessivamente costose per chi si occupa solo di lezioni private, rendendo l'interfaccia meno immediata rispetto a calendari semplificati. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 1, 2026 Hi Augusto, we're delighted to hear that WellnessLiving has helped streamline your scheduling process, allowing students to easily view availability, book lessons, manage payments, and receive automated reminders. It's great to know these features have helped reduce administrative work and create a smoother experience for both you and your students We also appreciate your honest feedback regarding the breadth of features available within the platform. WellnessLiving is designed to support businesses of all sizes, from independent instructors to multi-location enterprises, and we understand that some of the more advanced functionality may feel overwhelming or unnecessary depending on your business needs. Feedback like yours is valuable as we continue to improve the user experience and make the platform more intuitive for all users. Thank you for choosing WellnessLiving and for sharing how the platform has helped modernize your lesson management process. Best regards, Benjamin K. Sally G. Owner Operator Health, Wellness and Fitness ### "DO NOT SIGN A CONTRACT, you'll be sorry with NO assistance when you need it." 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 19, 2026 Disappointing and frustrating. I was overpromised on features that are unorganized and don't function. \*Tech support comes literally 3 days after my call, text, and email requests for immediate help. I have lost members and clients during this time. \*They told me so many things would transfer from my existing software to WL, but hardly any of it did - now I'm constantly using a spreadsheet for member credits, client credits, and gift certificates. \*Software seems in its infancy, lots of idiotic things (I couldn't call tech support from my personal phone as it wasn't listed as a staff phone - who wants to tie up a business line for a half hour at a time to end up getting dropped and never called back- and who is calling tech support that doesn't need tech support anyway)(calendar frequently has days and days of the week wrong - others say the app is ALWAYS like that, but I've seen it correct frequently)(A client can only pay for another client's services with credits they have IF a relationship between the clients was created BEFORE the appointments were booked - they obviously never worked at a spa before deciding to set up their software like that) \*I can't use membership features like promised \*The app for scheduling CONSISTENTLY shows the wrong day and day of the week (for example, the 19th will have a dot showing it is today, Wednesday - when today is in fact, a Tuesday the 19th) The calendar on the actual cloud software frequently does this as well. How can their main calendar be wrong all the time? This causes a lot of trouble for our receptionists. Pros The option for add-on services at the point of booking, Text confirmations (which is an add-on marketing feature that costs more than the software), User interface was attractive, and to be honest I liked all the "yes" answers I was getting from their client support SALES TEAM before the tech team set me straight that those things weren't possible. Cons \*\*COMPLETE LACK OF TECH SUPPORT - Minimum 24hr delay in response from a live person. Usually about 3-5 days, sometimes more. They say you are able to call their 800# for immediate help, and it ALWAYS takes over 24hrs. "We have a higher than normal volume..." They have NO client support available. I can't stress this enough. \*Forced to use Paragon payment processing (Nuvei) and any credit card equipment MUST be purchased through WL, and not anywhere else. \*Any assistance from problems with the set up of your software (which was done under THEIR advice) must be handled in a single 30min tech support block usually happening 4 days after their initial response (which took 3-5 days) \*I constantly get ads to upgrade to their Ai bundle, the pop up frequently blocks what I need to see to actually do my job \*You can't contact tech support without saying NO to the Ai at least 6 times. Then it asks if you want a human, you say yes, then it makes you continue to chat with the bot answering questions that were ALL answered in the chat they forced you to have with the chat bot initially. \*The constant funneling me to Ai instead of a person. I get 4 emails pushing me to use their Ai features or add ons for every 1 that is answering a problem I have. \*Not intuitive to people that have used similar industry specific software for years. \*Takes FOREVER to check anyone out, click here, click there, go to store, click item, click add, click check out, click method, click, click, click, Client is annoyed long before the process is finished. \*I have been using WL for over 6months, and every time I talk with tech support, they tell me I can't have the function I'm trying to have because of the way my appointments are set up (They knew exactly what my business was and how it functioned and guided me to set things up the way they are, BUT their software can't handle simple things like a client sharing a monetary or session credit with another client) Clients do like to gift each other session passes/credits they aren't able to use, but WL doesn't allow it. \*Seems like this is more a program for a place that only holds group classes- class booking may work okay, but not individual appointments. STYLISTS, LMTs, Estheticians, Reiki, and other practicioners, STAY AWAY - this may work for yoga or dance classes, but it's not for anyone that does 1:1 time booking. \*Adding photos to your store for products or services is awkward, different things require different dimensions, IDK why a haircut would have a different size for the image than a meditation session; both seem like services. but one is always cropped poorly and one is small, there is no rhyme or reason for how it is set up. \*With all the lack of client support, it is not the decent value for money I though it would be when I unfortunately signed the contract. \*Not sure why, but one of my text alerts just randomly quit coming, they still have not figured this out or fixed it, it's been a month now. \*You can not use WL from a phone, and the app is incredibly limited. You can't expand the screen to show the days calendar without rescheduling any appointment you touch. Switched from [HelmBot](https://www.capterra.com/p/207946/Helmbot/) Appt confirmation texts, adding more staff to my schedule without additional charges Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reasons for choosing WellnessLiving Momence was too aggressive with their sales and I needed to switch to a software that would handle more, so I jumped in and signed on and regret it now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 8, 2026 Hi Sally, Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the challenges you’ve experienced. A senior member of our Customer Success team will be reaching out to you shortly to better understand your experience and discuss your concerns further. Best regards, Benjamin K. KG Katie G. Owner and Operator Health, Wellness and Fitness ### "They don't let you cancel - do NOT recommend" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 21, 2026 This is not a company that operates in integrity, and therefore I would not recommend it to anyone. They are stealing money from me after I've tried to cancel. Pros I used the WellnessLiving software for almost two years. While using it, I didn't have any major complaints except missing functionality and complexity. Cons Once I decided to leave WellnessLiving, the cancellation process was a complete nightmare. There is no information about how to cancel listed anywhere. I had to get on a call and ask what the process was. I had to ask the rep multiple times because they kept dodging the question and trying to sell me on staying. I finally found out that you need to give written notice at least 30 days prior to your contract expiration or you will automatically renew. I did that and the email was completely ignored. I sent the notice on February 26th and it is now April 21st and they still have not processed the cancellation. I've tried emailing and calling the support number and I get NO response. I'm starting to think the customer success/support team doesn't actually exist. They have kept charging me so now I will need to file fraud claims with my bank to get the money back and stop any future charges from this company. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing WellnessLiving MindBody was too expensive and WellnessLiving seemed like it had all of the functionality I needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2026 Hi Katie, We’re truly sorry to hear about your experience. This is not the experience we want for our clients. We take your feedback very seriously, and we would like to ensure this is reviewed as quickly as possible. A senior member of our Customer Success team will be reaching out to you shortly to better understand what happened and to address your concerns directly. Best regards, Benjamin K. Christine B. Pilates transformation expert Health, Wellness and Fitness ### "Wish I hadn’t Switched to this platform" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 April 10, 2026 Customer service was poor in that I was paying for custom app, yet the company never came through with something that worked properly. Customer service was poor. Pros I switched to WellnessLiving to add an automated marketing email to my customer experience: welcome emails, reminder emails, refresh emails. Cons There were promises of a custom app to streamline the scheduling experience for my clients. The app never worked correctly and I felt that I lost business. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Exorbitant pricing and poor customer service Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 17, 2026 Hi Christine, Thank you for sharing your feedback. We’re glad to hear that the automated marketing features like welcome, reminder, and refresh emails brought value to your customer experience. We’re very sorry to hear about your experience with the custom app and the impact it had on your business. That’s certainly not the experience we aim to provide. A senior customer success team member will connect with you shortly to understand your experience in detail and address it effectively. Best regards, Benjamin K. AN Anonymous User Appointment Scheduler Health, Wellness and Fitness ### "WellnessLiving Love" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 10, 2026 I feel I have had a good experience with WellnessLiving. Even with long wait times and difficulty resolving issues, everything is taken care of! Pros WellnessLiving has good management tools for memberships, staff, and marketing and interfaces easy to navigate. Cons There were long wait times for support or difficulty resolving complex issues. the setup process is time-consuming. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 17, 2026 Thank you for sharing your experience! We’re glad to hear that you find the platform easy to navigate and that the management tools for memberships, staff, and marketing are helping support your business. We also appreciate your honest feedback regarding wait times and resolving more complex issues. We understand how important timely and effective support is, and your input helps us continue improving in these areas. It’s great to know that despite these challenges, your overall experience has been positive and that your concerns have been resolved. If you ever need assistance optimizing your setup or navigating more advanced features, our team is always here to help. Best regards, Benjamin K. SL Shane L. Manager Health, Wellness and Fitness ### "Happy with Wellness Living" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 3, 2026 It's a bit overwhelming at first but the onboarding is good, and there's good customer support. The AI assistant is solid and appreciated. Pros Wellness Living has a good AI assistant, \[sensitive content hidden\]. During and after completing onboarding, I have leaned heavily on Isaac for new issues, and reminders of things I've been show. Cons Wellness Living is quite extensive and not as intuitive as I might like. I'll get used to it but, for example, it would be nice to be able to duplicate appointments like I am able to in Google Calendar. You can duplicate appointment types, but not calendar appointments. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing WellnessLiving Features and pricing, although I'm not totally sure about both as I never used MindBody. I also had a recommendation from a colleague. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 13, 2026 Hi Shane, Thank you for sharing your experience! We’re glad to hear that onboarding went well and that our AI assistant has been helpful in guiding you through new tasks and reminders. It’s great to know that you’re finding value in the support available as you get more familiar with the platform. We also appreciate your honest feedback about the learning curve and appointment duplication. With a feature-rich system, it can feel extensive at first, and suggestions like yours are incredibly helpful as we continue improving usability and workflow efficiency. If you’d ever like help optimizing your setup or exploring ways to streamline your scheduling, our team would be happy to assist. Our 24/7 support team is always here to help and reachable at support@wellnessliving.com! Best regards, DW Destinee W. General Manager Sports ### "Recommend WellnessLiving for class bookings" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 8/10 March 19, 2026 Pros WellnessLiving makes scheduling classes and events very simple. Enjoy that they have a mobile app that we can customize to our own brand for the customers to easily use and access their classes and account. It also has text messaging so we can mass send texts or individual to each client. Cons There do seem to be frequent bugs and issues that are hard to get resolved. Typically when you submit an issue ticket it goes nowhere, had to learn a loop hole and submit a ticket a different way for it to work but most times they don't have solutions. It's usually a user that replies and suggests things that we've tried but customer service is very minimal. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Was looking for more features than MindBody was offering. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2026 Hi Destinee, Thank you for taking the time to share your feedback. We’re glad to hear that scheduling classes and events has been simple for you, and that the branded mobile app and SMS features are helping you stay connected with your clients and enhance their experience. We’re sorry to hear about the challenges you’ve faced with bugs and support responsiveness. That’s certainly not the experience we aim to provide. Your feedback is important, and we would appreciate the opportunity to look into this further and ensure your concerns are properly addressed. Since we’re unable to identify your account here, please reach out to us directly so we can review this in detail and assist you. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. 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