# Page 10 | WellnessLiving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is WellnessLiving the right Club Management solution for you? Explore 604 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145039/WellnessLiving/reviews --- WellnessLiving 4.4 (604) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of WellnessLiving ## Showing most helpful reviews Showing 226-250 of 604 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ST Syed T. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "WellnessLiving Customer" March 27, 2024 5.0 Very supportive. They communicate right away and do their best to meet our needs. Pros They listen to our situation as a small business and support our ability to afford their WellnessLiving services. Cons The increased merchant processing fees and later the increased subscription fee initially felt like we had no choice but after reaching out to explain our financially burdened situation, WellnessLiving understood our challenging situation and helped to make things fair and continue to maintain open communication to meet our needs on this. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was increasing rates and not supportive Review Source Response from WellnessLiving Systems April 9, 2024 Dear Syed, Thank you so much for taking the time to share your positive experience with WellnessLiving! We're thrilled to hear that you're finding value in our services and that we've been able to support your small business through these challenging times. We understand the financial pressures that small businesses face, which is why we strive to be as accommodating and supportive as possible. It warms our hearts to know that our efforts have made a difference for you. Rest assured, maintaining open communication and ensuring fairness are top priorities for us. We're committed to working with you to find solutions that meet your needs and alleviate any burdens you may encounter along the way. Should you ever need further assistance or have any questions, please don't hesitate to reach out to us at support@wellnessliving.com or leave a voicemail. We're here to help in any way we can. Once again, thank you for choosing WellnessLiving. Warm Regards, Anthony S JB Jill B. Regional Director Health, Wellness and Fitness Used the software for: 1-2 years ### "One Happy Customer" March 15, 2022 5.0 We have been extremely happy with this software. So much so, that we have now implemented is at several clubs. Our clients love that it saves them money, compared to other club management software that we have used in the past. They also appreciate the ease at which their members can use it. Pros The initial data migration went seamlessly. The software is easy to use and easy for our members to understand. They love the ease of the app and are more inclined to use it, because of how easy it is. The reporting is exactly what we needed and there are so many different reports that we utilize. Finally, when we have had a question on issue, the support team has been fantastic at responding quickly and providing a resolution. Our club is so happy to have made the switch. Cons The only thing we didn't like was with one of the sales reports. We prefer to see the money that we actually receive, not everything that was billed. Once we realized we had to go under the advanced settings, to change the report from accrual to cash sales, we were able to see what we wanted. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The cost, support, and ease of use of the product. Review Source Response from WellnessLiving Systems March 21, 2022 Hi Jill, Thank you for the amazing review! We are thrilled your data migration was a success and that WellnessLiving is helping you boost engagement with your clients! Switching softwares can definitely seem like a huge ordeal to any business owner but our onboarding specialists are pros at what they do, they help make the whole process a breeze and very quickly you start seeing the benefits of making the switch! Ease-of-use helps make it really easy for your employees and your clients to become accustomed to the new interface, although our Customer Support Team is keen on making sure you have all the support you need to be totally comfortable with the software. Every question or issue you need help with, we'll be there for you every step of the way. Again, thanks for your amazing review, and we are so thrilled our software and Customer Support Team have been able to make your life easier. Thank you for choosing WellnessLiving! Tony M. (Customer Advocate) GP Gina P. Studio owner Health, Wellness and Fitness Used the software for: 2+ years ### "Not for yoga studios with services" December 1, 2022 2.0 A huge headache. I dont know whats better but will begin seeing demos this week. Pros Its more affordable than MBO and all the class features work as they should. The apps are easy (when they’re working). Cons SERVICES:Literally everything regarding assets and appointment booking, I could literally go on forever.CUSTOMER SERVICE:Customer service is outsourced in a call center and i assume have a high turnaround. I get answers to my questions 50% of the time. The other 50% is my explaining my problem, breaking it down, over and over for 40 mins with no resolve. Ive lost countless hours on the phone with them (literally every day i come across an issue).Also since my forced “professional upgrade” the customers service has gotten worse, WHEN they answer the phone.APP slow and constantly crashing.MARKETING No integration with paid ads, clients get lost from website to WL. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving I didnt, my former business partner did. Review Source Response from WellnessLiving Systems December 8, 2022 Hi Gina, We're really sorry to hear this. The customer experience is always our top priority and it's hugely important to us that you're always able to get the answers you need after speaking with support. We have a very large support staff based both locally in North America as well as internationally to ensure we're able to get you quick responses no matter where you're calling from, or the nature of your inquiry. We're very disappointed to hear that you haven't had a good experience and we are investigating to determine how this occurred. Someone from our team is reaching out to you directly to obtain more info on what happened and ensure this is fixed right away. Thousands of yoga studios worldwide use WellnessLiving to help grow their businesses everyday and we won't quit until you're able to as well. Scott G. (Customer Advocate) EB Elizabeth B. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "All-In-One Booking System" March 20, 2024 5.0 I appreciate Wellness Living’s customer service. As a business owner with a looooong to-do list, I love that Wellness Living makes our booking platform easy for myself and for our users. All the options available are also exceptional. Pros I love that Wellness Living includes so many of the features that I would have to pay more for on other platforms. Also, I feel like technology can easily overwhelm me and I find WL very user friendly. Cons Sometimes there are glitches during upgrades, but they are taken care of quickly. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving What was included in the basic package out-beat the competitors by far. Review Source Response from WellnessLiving Systems March 27, 2024 Dear Elizabeth, Thank you for your glowing review of WellnessLiving. Your feedback truly means the world to us and serves as a testament to our ongoing commitment to providing top-notch service and innovative solutions. We're thrilled that you find WellnessLiving to be the perfect all-in-one booking system at an affordable price. Our goal is to provide comprehensive features that simplify your business operations while remaining user-friendly. Your recognition of our platform's simplicity in a tech-heavy world means the world to us. Regarding the occasional glitches during upgrades, please accept our apologies for any inconvenience caused. Our dedicated team works tirelessly to promptly address any issues that arise, if you’re ever experiencing issues reach us at support@wellnessliving.com. Once again, thank you for your kind words and ongoing support. If there's anything more we can do to enhance your experience, please don't hesitate to reach out. Warm Regards, Anthony S JW Jackie W. Business Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "So happy we left MindBody, basic things were so cumbersome and they keep raising their fees!" October 26, 2017 5.0 I spend way less time setting up new things, or sorting out issues than I ever did with MindBody. This program is ten times more intuitive. And we save TONS of money which is so important for a new business! During the migration process, we've had a lot of questions, requests, and ideas but they never backed away from the challenge. It's been a pleasure working with one of the customer rep and the WHOLE SUPPORT TEAM, who actually pick up the phone when I call. It's amazing how quick our request features can come to life, and we love that WellnessLiving is always growing and changing, and all for us to benefit! The PLUS side is there are NO extra costs when they increase functionality and add features as we're given a monthly fee that is ours forever! Which equals NO surprises! This is the BEST for us as a new business and only helps us thrive and survive in this industry. We always recommend WellnessLiving to any fitness or salon type business, especially people from small business. We even helped our neighbor \`Salt Therapy switch over, who were also struggling with the frustrations of MindBody. All in all, switching over did include hard work and effort, but TOTALLY WORTH IT! We are SO much happier to be with the WellnessLiving team, and we can't wait to see how they grow and expand. Pros Hi-Ignition opened its doors in April 2016, with MindBody as the operating system. The owner brought me on board in September 2016, and quickly I realized the frustration and incapability's of MindBody. I also noticed a lot of work around the owner and her team used, just so they could get the system up and going to service clients, although it wasn't working ideally or consistently. I spent 3 months working with MindBody, constantly frustrated, random functions that used to work just stopped, and it was impossible to get someone on the phone for support and could take up to 2 days to get a call back from them. At the time, we were also drowning in operating fees as MindBody's business model is to integrate with other companies to offer more features, but it always comes at an extra cost to use that new feature and company. Operating monthly fees were also increasing, and I was told any updates and new features that raised the monthly cost for operators would be passed along to us with no option not to pay the increase. Luckily, in October, we received an email from WellnessLiving in October 2016 to check out their system. The owner encouraged me to give them a call, which I did, and everything they had to say sounded fabulous! The account manager was very honest and upfront with us, which was a breath of fresh air from the MB. After that call, I did my research calling other companies using WellnessLiving and all the feedback was positive! So we signed on. Review Source Response from WellnessLiving Systems October 30, 2017 Hi Jackie! Thanks so much for your review and for recommending WellnessLiving to others. We¿re sorry to hear about the experiences you had with your previous providers, but we are so glad that you opened that email one year ago! Our goal is to help providers of wellness services like you feel as good about your business as your customers do, which is why we focus on delivering the most functional software and best customer service possible at every point of interaction. We know that honesty, integrity, and quality are important to you, so we do our very best to make every experience with WellnessLiving as smooth, easy, and fun as possible! Here¿s to another great year together! LC Lisa C. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Grateful for Wellness Living" January 25, 2023 4.0 Pros I really appreciate how robust the platform is without it being too complicated to navigate. Cons As with all softwares, it doesn't always do exactly what I'd hope for it to. I also find that some members have challenges navigating the software for anything other than classes. (ie. appointments, special events, etc.) Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) My experience with Mindbody was that it was not user friendly and very complicated to navigate. It was also way more expensive for not as much value. Review Source Response from WellnessLiving Systems February 6, 2023 Thank you for the amazing review Lisa. It's great to have the peace of mind knowing that your business software is easy to use for everyone on your staff and for your clients, even if they're not tech savvy. It's true that some of the other software platforms like Mindbody have a lot of the features we have, but the problem is that they're very complicated to use! You have to spend hours on end learning the ins and outs and then training your staff members. Then you have the same problem teaching your clients and helping them with their bookings and managing their accounts! WellnessLiving is a lot newer and specifically designed for ease-of-use, so that means less of your valuable time spent working on your software and more time with your business. I see you mentioned some challenges with appointments or special events and I am really interested in knowing how we can improve our software for your business. The reason I ask, is that for years now we've been building features into the software based on what our customers have been requesting and I'm wondering if this may be something we can help with too. There's no cost for this but we do it to help make our software better, which helps your business succeed and that helps us grow. Whenever you have a few minutes this week please head onto our Community Forum (adding a link below) or send us an email to support@wellnessliving.com and I'm really confident we can provide some solutions for you. Thanks for choosing WellnessLiving, Lisa! Aiden P. (Customer Advocate) https://community.wellnessliving.com/page/home/ RP Richard P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Wellness Living - Easy and Powerful" April 12, 2021 5.0 Besides all the great features of the Wellness Living software, the other over-the-top fabulous thing about switching to Wellness Living has been the way they take such great care of me. Wellness Living made it easy for me to switch to them. And, they provide an ongoing level of customer support that is really game-changing. I feel like they really care about my success. That is so refreshing in today's world. Pros For me, the biggest pros: - the system makes it so easy to communicate with my clients (yoga students), so it improves my overall customer service with my clients to a level I did not expect. - the Wellness Living system has improved communications between me as the yoga studio owner and my staff. Things like Tasks, Notes, Push notifications, and emails. - There are so many ways to configure things, it has helped our front desk check-in process considerably. - Clients are using our Wellness Living customer branded app at a level that is so helpful, it makes our lives easier. Cons I hope Wellness Living will continue to improve their Achieve app. This app can be so valuable for a yoga studio because everyone is getting so used to using apps now, and most apps having a similar way of navigating, so it can make it so new yoga teachers can learn how to do things with the ap very quickly, which will allow the yoga teacher to handle the check-in of a busy class more easily. Also, I hope Wellness Living increases their options for payment at the yoga studio front desk, as well as makes it more streamlined. My dream is that it is super simple for a yoga student to buy a water or rent a mat or towel, and we can charge them for it with just a few clicks or scans. The process for that works fine now, just every time saver is a big help in those 15 minutes before a yoga class starts and all the students are arriving. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) At first I thought, Mindbody is getting so expensive, and their customer support is so disorganized, I want to try something else. And I thought "maybe it won't be as good, but if it's cheaper, at least I am saving money." Wellness Living has turned out to be less expensive and more importantly - BETTER. You might think, how can that be? I think the big thing is that Wellness Living is very focused on what they do - support yoga and fitness studios. And so I think they are able to operate with an efficiency that makes them a great value. Review Source Response from WellnessLiving Systems April 15, 2021 Hey Richard, Thanks for taking the time to write us this amazing review! We're glad WellnessLiving was able to make life a little easier for you and your clients. Our software is there to save you time and to help take the user experience to the next level. We appreciate your positive feedback and you can rest assured that we are always listening. All our decisions in the company are based on the input and consideration of businesses like you, which is why we'll continue to add the new features and improvements you're looking for. The last thing we would want is to become like some of our bigger competitors, where price hikes are the norm and your experience as a business is an afterthought. We know that our company's success depends on the success of the people using our software, and you can always depend on our Support Team to be there for you when you need it! Thanks again for the great review. Gregory G. (Customer Advocate) JM Jennifer M. Business Owner - Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "I LOVE This Software! " December 20, 2021 5.0 Overall I am completely happy with this product. It makes it so easy to run my business. It takes out all of the stress! Pros I love the ease of use. I was so scared to launch my business online and Wellness Living has made it SO easy and took my fear right out of it. Being able to upload videos for my clients to complete on their own, with my scheduled program is huge for me. It gives them so much more for their money. I also love that there is an app for them to easily join their virtual sessions and see their calendar. It also makes it so easy for me to track my payments, reschedule clients and not to mention booking appointments and processing transactions is super easy! Cons There is only one thing I don't like, and that's my inability to see what videos are in specific video categories for each client. Each one of my clients has their own "Category" folder, it would be nice if I could open them on my back end and see exactly what is in each folder when I switch up my programming. Review Source Response from WellnessLiving Systems January 3, 2022 Hey Jennifer, Thanks so much for sharing your positive experience! COVID has flipped the script for fitness studios worldwide and we've helped thousands of business owners such as yourself make the move to virtual, stress-free! Our intuitive online interface and mobile apps allow you to run your business from behind your computer or on your phone and with the simplest of setup, the built-in automations take so much off of your shoulders! From on-demand videos, online scheduling, automated reminders, payments, client management - the list goes on - WellnessLiving enables you to provide that full service experience that your clients will love and keep them coming back for more! We also love to work with our customers to help with software inquiries and find solutions, and we'd love to hear from you on our Community Forum as to the inquiry with video categories on client profiles - maybe this is something we can help with! Thanks again for the kind words! Sarah M. (Customer Advocate) RP Rosa P. Director Performing Arts Used the software for: 6-12 months ### "Clunky software, dishonesty - all they care about is making the sale." March 4, 2022 1.0 Shocking. Make sure you try this product before you commit to it. Pros Retention reporting feature is well thought out.If your business model aligns with the system, I am sure it would be great, if it doesn't, expect headaches. Cons Overall culture of dishonesty. Sales team told me the software had features it didn't have. I tried to work with the software and find a way around this. I couldn't. I then tried to leave the software, this was virtually impossible, the first customer retention team member I spoke to promised they would create a feature to fix the issue I had within the month & that they would get back to me, they did not get back to me and I had to follow up. This happened several times until finally I ended up being allocated to someone else. This person organised a 50% refund for me, which I am grateful for. They advised that all I had to do was re enter my card details into WL and then they would organise the refund. I did this in good faith. I was then advised that if I did not agree to continue with wellness living, I would not be given the 50% refund which had already been agreed upon! I was extremely angry about this. To receive the 50% refund, I have had to agree to stay with the software with no date to which the issue I raised would be fixed. The software is slow and clunky (2021 Macbook Pro). It regularly has glitches. It takes our customers to our competitors booking form instead of ours, if they have previously logged in with them and not cleared their cache/cookies in between. Our customers find the booking workflow/process extremely confusing which has cost us sales & time. Creating emails is a clunky process. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Price & functionality which was advertised to me by the sales staff. Review Source Response from WellnessLiving Systems April 2, 2022 Hey Rosa, As a company, it's very important to us to see long-term success with each of our customers and we do everything we can to make your transition to WellnessLiving a great one. Many of our customers are making use of our advanced client retention tools with integrated notifications, rewards and client management features that help you to use automations to keep more of your clients coming back to your business. There are a lot of features built into WellnessLiving and it's part of the reason we spend so much time understanding your needs before proceeding with account sign-up. You mentioned some very serious concerns involving your sign-up and we are looking into this. As our customer, you are our first priority and we'll do everything to make this right. I've sent you an email, please let me know when works best for a call or alternatively, you can reach me anytime on 1-888-668-7728 and we'll find a great solution, together. Steven M. (Customer Advocate) CP Colleen P. Program Director Non-Profit Organization Management Used the software for: 2+ years ### "Good product- just doesn't fit our needs." August 17, 2021 4.0 Overall, Wellness LIving is a good product and I would recommend it to someone in a studio, or individual appointment setting. Unfortunately it just did not work long term for our unique scheduling needs. Pros This product was a great first step for us to automate our scheduling system. It easily embedded in our website and was relatively easy for most of our school partners to use. Cons Our scheduling needs are fairly unique but the ultimate reason we ended up moving to a different software was because of the customizable appointments options, the automated emails (customized by appointment type with attachments), and syncing seemlessly with our calendars and our client's calendars so no one ever misses an appointment. It was also difficult with the variety of start/end times of our appointments, WL does not customize that feature. Reason for choosing WellnessLiving Mainly the cost and ease of use. Review Source Response from WellnessLiving Systems August 26, 2021 Hey Colleen, Thank you for the kind words. As with many businesses out there, the highest compliment you can give is a recommendation or referral to our company and it really means a lot to us. One thing that sets us apart from other software companies out there is that the customer perspective guides everything we do. We're always working on making our platform better, and this kind of feedback is one the main tools we use to do that. As you've probably seen happen over the years, we're continuing to add the new features and enhancements that have been most requested by our subscribers, all at no additional cost to your monthly fee. Matter of fact, I think you'd really like our coming updates as we're adding some of the exact features you mentioned specifically. If you're ever thinking of coming back just give me a call at 1-888-668-7728, ask for me personally and I'd love to dive into these with you. All the best! Aiden P. (Customer Advocate) ND Nathan D. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Takes Time & Effort But The Results Are Awesome" September 7, 2023 5.0 Pros I love the depth of functionality especially around marketing automation. These features ensure all my clients receive the same level of attention. The support team is another great benefit. They are very quick to respond to questions. Cons At times, the interface is confusing. This is largely due to the array of customizations. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Review Source Response from WellnessLiving Systems September 20, 2023 Hey Nathan, Thank you for taking the time to share your valuable feedback. We truly appreciate it and we're so glad you made the switch to our platform. Whether it's Mindbody, ABC Glofox, or Mariana Tek, many of our competitors cannot compete with the all-in-one solutions that we offer. For instance, our automated marketing tools are indeed designed to help you save time while ensuring your clients receive the attention they deserve. With features like automated class reminders, promotions, and client engagement campaigns, you can effortlessly promote your services and keep your clients informed about their upcoming classes. It's wonderful to know that you're experiencing the results of these efforts firsthand. We also wanted to express our gratitude for your kind words regarding our Customer Support Team. Our mission is to provide outstanding support, and we're proud to offer fast response times with 24/7 availability through multiple support channels, including email, phone, and our Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Your satisfaction is our top priority, and we're here to assist you every step of the way. Regarding your feedback about the interface, we understand that the level of customization WellnessLiving offers can sometimes be overwhelming. We genuinely value your input, and we want to assure you that we're actively working on improving the user experience to make navigating the platform even more intuitive and user-friendly. Your insights play a crucial role in our continuous efforts to enhance our software. If you have any more questions or suggestions, please feel free to join the conversation on our Community Forum at https://community.wellnessliving.com/page/home/. We encourage open dialogue, and your input is invaluable in helping us deliver the best possible experience for our valued customers. Thank you once again for choosing WellnessLiving. Warm regards, Ana J. (Customer Advocate) JR Justin R. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Happy, Hopeful, and Disappointed" February 17, 2021 4.0 Overall I like the software and I really want it to work well and I see the potential. However due to these random outages I'm losing faith in Wellness living and am actually regretting leaving Mindbody. Please find a way to monitor these issues to at least communicate that something is wrong to us. I shouldn't have to be on edge wondering and hoping that the zoom integration is going to work correctly or that my clients are not going to get their emails that we send through the system. I realize we are new and this anxiety could be from that...I want Wellness Living to succeed and I want them to be the answer all of us in the boutique wellness industry have been looking for. So please please please make sure your servers are working! Pros Our onboarding was great! The specialist who guided us through everything and through the transition was helpful and very clear. We were ready to leave Mindbody after 14 years as they stopped caring about their paying clients. The onboarding was so efficient. The software itself is SUPER intuitive and some things that took 20 minutes in Mindbody only take seconds in Wellness LIving, which I LOVE. There are intuitive features to the software that make sense and I so appreciate. The app that was built for us is wonderful! And our transition which scared me went VERY smoothly! Cons One day a week after our launch and everything was going smoothly...suddenly our clients could not access their virtual classes. They stopped receiving emails, pushes on their apps, etc. We had no idea what happened or what we did wrong. 95% of our business right now (during the pandemic) depends on virtual running smoothly...and I do like the zoom integration. However...after several frustrating calls with customer service no one could figure out what was going on. Four hours go by and finally after much frustration we learn that a server went down. We were told that this rarely happens and that it would be fixed. However this was after almost an entire day was spent on the phone with customer service who kept asking the same information over and over again and giving different explanations. The server situation was fixed and things were fine. I understand this can happen from time to time, but surely there is a way for someone to monitor a server like this? Weeks go by and things are running great....and then today the same thing happened! The exact same situation. We are still waiting on a call back to confirm if things are fixed. This makes me VERY nervous. As someone who relies 100% on virtual services for revenue for their business during the pandemic this creates a lot of frustration for my clients and for me. In general customer service is very kind and they try to be helpful but I have noticed with small issues I often get conflicting answers to problems. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing WellnessLiving Wellness Living has been around for a while and I loved the ease of the product and the zoom integration. The price was also the BEST! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The software sucked. It was not inutitive. It was full of glitches. Mostly we switched because the prices kept going up and the service went down. And Mindbody started FLEX which competes with their own paying clients--which is terrible. Review Source Response from WellnessLiving Systems February 25, 2021 Hey Justin, Thank you for the review! We're glad your transition went very smoothly and you're enjoying the look and feel of WellnessLiving. We know that migration is often the scariest part when leaving a platform you've been with for so long, which is why we've focused heavily on making the process so simple and easy for you. Importantly, it's a lot easier for staff members and clients to make the adjustment to a modern, user-friendly system where each page, process and step take seconds rather than minutes. We've also focused extensively on developing the most helpful, knowledgeable and diligent Support Team in the business and your recent experience is the opposite of what we strive to achieve. Although issues can happen, our agents are trained to immediately find out what's going on, provide solutions and help our team fix it right away. A manager from Support will be reaching out to you to find out more about what happened and how we can improve. Gregory G. (Customer Advocate) KF Kelly F. Studio Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Could not be happier" September 2, 2022 5.0 I was very nervous to switch software companies knowing what a large undertaking it may be, but it was extremely worth it! From the very beginning, I was completely supported from Wellness Living from sales to onboarding to account management. Since then, customer support has answered every question I have had, everyone is extremely knowledgeable and friendly, and the software is so easy to use both on the back end and for the client. I am SO happy I switched!!!!! Pros I was very nervous to switch software companies knowing what a large undertaking it may be, but it was extremely worth it! From the very beginning, I was completely supported from Wellness Living from sales to onboarding to account management. Since then, customer support has answered every question I have had, everyone is extremely knowledgeable and friendly, and the software is so easy to use both on the back end and for the client. I am SO happy I switched!!!!! Cons The only thing that took some getting used to for me was adding photos to marketing emails. I am used to it now, but you do have to jump through a few hoops to add your own photos. The auto marketing is amazing though. Reason for choosing WellnessLiving They were the most helpful, and the software made the most sense. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Pricing and service. Review Source Response from WellnessLiving Systems September 14, 2022 Hey Kelly, Thank you for the awesome review! We're happy to hear you've had such a smooth transition to WellnessLiving from Mindbody. Our customers always tell us that it was nerve-racking at first, but the persistent support from their dedicated Onboarding Specialists addressed all their concerns and ensured the migration was a success. They are there for you every step of the way, from transferring all your data, to training you on the software, to helping you optimize your day-to-day. It's crucial that your transition is a smooth process since it requires you to trust us with your business to make sure everything goes as seamlessly as possible. Running a business is hard work, and we want to make sure we're doing everything we can to help you along the way! Again, thanks for the review, and we look forward to growing your business together! Aiden P. (Customer Advocate) JO Juliana O. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Glitchy and going downhill" March 14, 2023 2.0 I used to recommend this platform enthusiastically but that is no longer the case. We are actively exploring other options. Pros We switched from Mindbody to Wellness Living in 2018 and for a few years I was VERY happy with them. They offer all the functionality of our old software including great features like a White Label App exclusive to our business, class & appointment booking, automatic waitlist promotion, and a built in automated marketing suite. The interface was more user friendly compared with Mindbody and it was relatively easy for our staff to pick up. Cons The program has become unbearably glitchy and the customer support has plummeted. We noticed that every time there was an "update," another previously stable feature would break. Now we find functionality breaking on a regular basis, even when there hasn't been an update. Tech support never has any idea what's going on and it typically takes several email exchanges to explain the problem to them. (They don't answer the phone.)The sales reporting is incomprehensible and I've wasted countless hours trying to answer basic questions such as "how much revenue did we collect today?" The marketing suite is ok but limited.The glitches have been increasingly frequent to the point where my front desk team spends the majority of their time on the phones helping our clients to trouble shoot and book their classes. This is a huge waste of our resources and becoming very expensive. My staff is growing very annoyed and would like to be able to focus on other things. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody's business practices are despicable and their platform is outdated. When we switched in 2018, our experience with Wellness Living was FAR superior. Review Source Response from WellnessLiving Systems March 21, 2023 Hi Juliana, We're very disappointed to hear that your experience has recently declined. We aim to have a successful, long-term partnership with each of our customers and we treasure multi year relationships like the one we've had with your business. We're continuing to invest in improving every single part of our platform, from the features and functionality to system uptime and customer support. I can confirm that we have seen an uptick in reported bugs after several of the past updates and we are making a strong effort to address this issue, and this is a top priority for us. We're also disappointed to hear that you weren't able to obtain the solutions you were looking for from our support team. A senior level team member is reaching out to you directly so that we can address all of your reporting inquiries and to address any other issues you have. At WellnessLiving, we really care about your experience and we do everything we can to give you the top quality service you deserve. Nathan T. (Customer Advocate) SJ Sara J. Wellness Studio Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "New User Feedback - " November 14, 2022 5.0 Great automation, simple and easy booking system with access for all my team. Easy to use a great for client journey especially with the white label app which looks great! Lots of training, detailed onboarding and tech support whenever required. Had a fantastic session with my Business Advisor \[SENSITIVE CONTENT\] who gave load of tips I could put into action immediately to improve sales and client journey. Pros Team set up data migration from the previous company, fantastic feedback on ease of use of app, so much functionality and automation. Starts to become intuitive after a while. I'm really liked how it can do all of my bookings, reports and create a full client journey. Everything is in 'real time'. Cons So much still to learn, little errors when setting up can set me back but the customer support team have been great and advising and resolving everything! New clients who are not as tech savvy, try to sign up and get confused by clicking Facebook/Google to sign up as it the first thing they see. They forget their password/struggle and give up or phone me because they have miseed the 'Sign Up' call to action at the bottom - would prefer this to be the first prompt. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing WellnessLiving I liked the app, very supportive discovery call, previous business used Wellness Living so easy transition for clients and data migration. Review Source Response from WellnessLiving Systems November 23, 2022 Thanks for the great review Sara! We're glad to hear you're having a good time with ease of use on the app and with the software. WellnessLiving not only provides the various tools you need for your day-to-day but importantly it combines them into a an intuitively packaged platform so it's simple to learn, and easy to switch from one feature to another. We've focused much of our tech development into the ease-of-use factor, and we continue to do regular updates to add little tweaks into the interface (in addition to adding new features) so that you can count on an experience that keeps improving over time. We even added a tool in a recent update (based on customers requesting the same option!) so you can omit the Facebook/Google sign up and have the main 'Sign Up' button appear first on the screen. Please don't hesitate to contact our Support team or ask our experts on the Community Forum, we'd be happy to help you enable that in Setup. Thanks for choosing WellnessLiving! Natasha B. (Customer Advocate) JW Jane W. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Top Notch Product & Customer Service!" January 14, 2022 5.0 Pros I use WellnessLiving daily to run my virtual group fitness business. It's easy for myself and my coaches to use, start classes, sign clients up, and manage attendance, and more. Our clients are also able to download the Achieve App and VERY easily purchase a membership, book a class, redeem loyalty points and write reviews. I also have a booking widget on my website that looks great and enables easy booking on desktop. One of the best things about WellnessLiving is the customer service - from day 1. The onboarding was fun and customized for my specific needs and any questions I've had since joining have been answered by the support team extremely fast. As a business owner, this is very important! Highly recommend this software! Cons I think there is some room for improvement with the email customization. You are able to customize a template, but I do feel it could be improved. I still use emails and do find it very easy to choose who I want to email from my client list. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was VERY expensive and I didn't feel it was worth the cost. Customer service was also terrible. Review Source Response from WellnessLiving Systems January 18, 2022 Hi Jane, Thank you for the amazing review! At WellnessLiving we want to give you a 5-star experience from onboarding, to ease-of-use, to customer support - everything! Everything you need to run your business virtually is there when you sign in online or log into the app on your phone. The one thing you can count on in 2022 is that practically everyone's got a phone and we built a dedicated app to make it easier than ever for your clients to book classes, make purchases, receive notifications and stay connected to your business no matter where they are! Companies like Mindbody like to charge an arm and a leg for comparable software because they're used to being the only shop in town, so they keep upping their rates while acting like they're doing you a favor! WellnessLiving is here to give you an alternative solution at a far better value and with a support team passionate about what they do. Thank you for being part of the WellnessLiving family! Steven H. (Customer Advocate) jT jenna T. owner Professional Training & Coaching Used the software for: 1-2 years ### "Do not be overwhelmed by the positive reviews" January 16, 2020 1.0 These 3 events that happened months apart from each other & the most frightening Event 1, the reports were scrambled and did not reflect accurate data. I only caught it because we had a fundraiser event that had a tee shirt pre-order, and 75% of the orders were not listed in the report. Event 2, a legitimate autopayment transaction was made at 2:30am. At 2:31am, another transaction for the same amount went through, unauthorized. They said it was my client who ran the transaction. This is impossible. When I complained again, they insisted it was our client because their IP address was associated with the transaction. They NEVER took accountability - MONEY WAS TAKEN FROM OUR CLIENT AND THEY DON'T KNOW HOW. Event 3, a client asked me to change memberships. I stopped autopay using the toggle button; she backtracked and re-activated using the autopay toggle. Between May and August this client paid NO MEMBERSHIP & accumulated a $1600 balance that never showed up on any reports. They company told me this: "the auto-renew button for the deactivated membership was turned on causing the membership to re-activate and auto-renew for the 12 months. Since it wasn't active for 12 months it accumulated all the payment." $1600 never showed up on a balance report that I ran monthly. Every month, the bank declined the transaction, and I never received a notification when I did for others. When I quit wellness living, they asked me to DELETE my first review. SO I'M WRITING ANOTHER Pros It was aesthetically pleasing. It was easy to navigate. It was user friendly for our members. Cons Half the time, support was helpful. The other half the time, they don't know what's going on because much of the glitches cannot be explained. They first make you think you're doing something wrong - you have to prove with videos and screen shots before they even look into an issue. I experienced so many glitches - little ones didn't matter - but when it involved our client's money, it is unethical for Wellness Living to exist. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/) Reason for choosing WellnessLiving The salespeople and demo team are obviously good at their jobs. They made it seem like everything was easy, user friendly, and going to go off without a hitch. Review Source Response from WellnessLiving Systems June 16, 2020 Hi Jenna, We're sorry for the experience you've had. In regards to the first event, we addressed that there was an issue with the reports and it was resolved in a matter of days. As for the second event, the transaction was made at 2:31am by your client. We checked the backlog, and it turned out to be a manual transaction made from you client's profile. In terms of the final event, the memberships in your business are setup on a monthly basis with auto-renew. You turned off the auto-renew option so the membership expired. After a few months, you went back to the client's profile and turned on the auto-renew option. This automatically reactivates the memberships and accumulates all the missed payments, charging the client. We care about your business and have been working with you since the summer to resolve your issues. We never asked you to delete your review, but only wanted to know if your opinion had changed. Sincere apologies for your experience. - Your Customer Support Team SS Serena S. Program Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Streamlined our daily operations! " March 15, 2022 5.0 Overall, we are extremely happy with our decision to move to WellnessLiving! It has made our daily operations a more streamlined process and condensed everything into one platform. It was a fairly easy system to learn and allows us to expand our business with new features. Pros It offers one place for us to be able to bill and schedule clients as well as send out reminders and marketing materials. We love the online store, inventory counter, client and schedule management, and the ability to customize every aspect to our unique needs. Cons The most important thing that is lacking from the software is the inability to schedule more than one trainer per session. We would love for the email marketing to be more user friendly to make formatting emails more streamlined and make it easier to send out newsletters and other important reminders. It would also be extremely helpful to be able to store files/paperwork in client profiles and have other ways to record notes from sessions. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Price and scheduling feature Switched from [authorize.net](https://www.capterra.com/p/221412/authorizenet/)[Findjoo](https://www.capterra.com/p/140748/Findjoo/) Looking for an all-in-one system Review Source Response from WellnessLiving Systems March 21, 2022 Hey Serena, Thanks so much for the review! We're always ecstatic to hear what our customers have to say about our all-in-one platform, and based on this feedback, it allows us to vastly improve the software and its capabilities. At WellnessLiving, we're problem solvers, and that means we refine and tweak our software so we can deliver the best solution with the most dynamic features to help you better run your business. That's how it works. We hear what our customers need, and we give it to them. It's as simple as that! Are you interested in suggesting these enhancements? Visit our Community Forum (https://community.wellnessliving.com/) to request a new feature. Again, thank you for your great review, and remember, everything we do is for you, the customer. We look forward to delivering more of what you need in the future! Thank you for choosing WellnessLiving! Aiden P. (Customer Advocate) Harshita K. Content Writer Writing and Editing Used the software for: 6-12 months ### "With WellnessLiving, any goal is possible." September 7, 2022 5.0 There is no doubt that you will be happy with the results if you try it out. Pros Every company that lacks a technological edge needs the right resources and tools to be successful, and WellnessLiving has provided them to us. As part of our company's expansion, WellnessLiving can be an invaluable resource as we begin to expand our behavioral care service. With it, managing clients and optimizing workflows are a breeze! Thanks to its cutting-edge tools, our business has grown, our relationship with customers is improving, and so is our customer satisfaction! Cons In my experience, WellnessLiving does not have any shortcomings. It's an awesome user experience. I am content with WellnessLiving's scheduling and management capabilities, and it works seamlessly. WellnessLiving has been a big hit as expected. Review Source Response from WellnessLiving Systems September 24, 2022 Hey Harshita, We really appreciate it! There's a lot that goes into developing a robust business management platform but the key is in tying all those different aspects together in an easy-to-use interface. Not only do we want to give you amazing tools to help run your operations but we also want to make it so you can harness all that it has to offer, and without having to spend countless hours studying the system or troubleshooting with tech support. We're ecstatic to hear that you've found success using WellnessLiving and we're always looking for ways to continue improving and refining our platform based on customer feedback. If you have a few minutes, please see our Community Forum and let us know if there are any new features or changes you'd like to see made! I've added the link below. Thank you for choosing WellnessLiving! (Brian S. Customer Advocate) Link: community.wellnessliving.com AG Andrew G. Owner/Instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "Wellness Living is a user-friendly platform for both clients and owners/staff. " October 25, 2017 5.0 Wellness Living has also stayed true to their promises. When I first spoke to them, they didn't have some of the things I was looking for in a software. The next time I spoke with them(6 months later), they had those things and more. It is because they actually listen to their clients' feedback. At the end of the day, we are the ones relying on the software to work, and be simple enough for us, our staff, and clients to use without any issues. It's like I was living in the street lost and wandering alone, to finding a home and a family to give me support and care. It's an extreme analogy, but in my case, it is true. I must say that I, Andrew Gordon, are speaking the words of my review-and relieved to have a place to share them. What I went trough with my old software provider was a nightmare. They left me hung out to dry, and it's a shame that I'm finding so many other stories of discontent. The truth I speak about my experience with Mindbody are documented with emails, chat transcripts and screenshots. I found Wellness Living after they had reached out to me in the past. They stepped up their game and keep getting better. So, as a consumer of software on a software review site, I feel a responsibility to honestly share what was bad about one provider and great about another. Once again, my words, my review. Andrew Gordon Owner Yoga Moves You, Inc. Pros 1\. I love the reviews that show up as customer verified. It gives us the ability to show REAL REVIEWS from REAL CLIENTS. Sometimes, for one reason or another, there is a fake review on one of the major sites. It can be a situation that has no resolution, other than moving on. However, the review stays up, even if you protest an make it clear that person never came to your studio. Promoting the Wellness Living Reviews, which are FREE as a resource, give credibility and reassurance that the person leaving the review actually CAME to the studio! 2. I don't even use MailChimp anymore, even though Wellness Living is easy to migrate your Constant Contact and/or MailChimp into. I just love the ability to use WellnessLiving, straight from the platform, click on my clients and send out the email. On top of that, you can track the statistics of the email campaign if you wish. Again, NO ADDITIONAL COST!!! 3. While using the WellnessLiving software, I have enjoyed the ease of making changes to our business pages, such as changing our logo, website, and branding. The inner workings that we have to use as owners are easy to navigate. There are no screen that look like an error screen from one of the old IBM computers(think Load, "\*", 8,1)-yes I am that old-and so are the feel and functionality of those screens in Mindbody! 4. The widget for the staff is awesome. We can update pics, bios, etc. on the fly and it seamlessly integrates with our websites-and looks great. Review Source Response from WellnessLiving Systems October 30, 2017 Hey Andrew! Thanks so much for taking the time to leave your review and for so passionately championing our software! We love our customers as much as (maybe even more than) you love us, so we¿re obsessed with making WellnessLiving the perfect software for you. That¿s why we¿ve so carefully curated the system¿s features and functions to ensure that any unpleasant experiences with other providers are never repeated when you work with WellnessLiving. Instead, we try to help our customers have the best time possible when using our software. We¿re so happy to hear that you have had such wonderful experiences since joining us and look forward to providing you with more, Welcome home! SP Shannon P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Customer Service" July 25, 2020 4.0 If you're just starting out with client management software, I would recommend Wellness Living 100%. However, I believe Wellness Living needs a better on-boarding system with better support for clients who are deciding to switch from similar apps and software. My company recently switched to Wellness Living from another client-management software. There were some major issues when our data was transferred leading to severe client issues. After speaking with prior reps, (all who were unable to recognize the severity of the issue) we were finally sent to \[SENSITIVE CONTENT HIDDEN\]. \[SENSITIVE CONTENT HIDDEN\] was hands down the best customer service rep I have dealt with in ANY company. She acknowledged my frustration, she was patient, she listened and she was honest when she needed more time to find a solution. \[SENSITIVE CONTENT HIDDEN\]went above and beyond what I would have expected from customer service teams. Not only did she rectify every issue we had, she provided us with step by step instructions and detailed report of every change she was making. This allowed us to trust the process and be able to better communicate with our clients what had happened. Prior to dealing with, \[SENSITIVE CONTENT HIDDEN\], we were ready to cancel our Wellness Living subscription. \[SENSITIVE CONTENT HIDDEN\] professional attitude and knowledge of your software, is what brought our trust back to wellness living. Knowing that \[SENSITIVE CONTENT HIDDEN\] is on the Wellness Living team, makes me comfortable with recommending this software to other fitness professionals. It truly is a Pros Canadian company. Customer service is great. The fact that you can add goals and progress reports to your clients profiles is very helpful. Dashboard for business owner is an easy to use tool with great reports. My favourite aspect is the ability to see who owes us money on my homepage. Cons Transferring our data from our previous software provider was very poorly done. Alternatives considered [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Reason for choosing WellnessLiving Canadian Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Wanting to work with a Canadian company The price The reports Review Source Response from WellnessLiving Systems July 30, 2020 Hey Shannon, Thanks for your reviewwe really do appreciate it! We completely understand your frustrationyou switched from Mindbody and you want a smooth and seamless migration process. We're thrilled that our customer support team was able to resolve your issues and guide you step by step through our system and any changes they made. At WellnessLiving you can expect that high level of communication, knowledge, and professionalism! As part of the WellnessLiving family, we will always go above and beyond for your businesswe guarantee it! We put so much attention into every single detail, and that's what sets us apart. From our advanced reporting, very informative client profiles, and intuitive dashboard, we give you all the info you need to gain control and better manage your business! Again, thank you for your review, and we look forward to growing your business together! Thank you for choosing WellnessLiving! - Jenny P. (WellnessLiving Customer Advocate) PS Pauline S. Owner and Director Health, Wellness and Fitness Used the software for: 2+ years ### "Serious Drop in Customer Service " October 17, 2023 4.0 I’ve been with Wellness Living since 2016. The price has gone up and up and as a small business I can’t use all the functions. When I do want to get help with something it now takes days to schedule with somebody. Very disappointing. WL used to have the best customer service of anyone. Pros This is a highly functional software for booking, scheduling and contacting clients. They are constantly updating features and adding new functionality. Cons No one answers the phone anymore. It used to be that when you called there was always someone available to answer and give real time tech support. Now you have to leave a message and wait for them to get back to you a their convenience. Reason for choosing WellnessLiving More features in Wellness Living Review Source MFL Mario Fernando L. Owner, Head Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "Wonderful, stress-free and empowering! Wellness Living made growing our new business achievable!" June 18, 2018 5.0 It was a great way to keep our clients, classes and products organized. We were able to group and analyze our clients, and their needs in order to improve our marketing and help grow our business. It was easy to use, intuitive and straightforward. It did not require a great deal of training time, allowing us to focus on our clients and creating lasting relationships with them, instead of doing administrative work. We were able to establish a professional online experience/presence and give clients more confidence. We appreciated being able to store some of the most vital and important information about our business in one central spot that was accessible with the touch of a button. Clients were able to recommend us to others and ultimately Wellness Living helped us to grow our client base. We would highly recommend the software to anyone in the fitness industry. Pros The ease of use and customizable options make it personal and accessible for a variety of users, regardless of technical knowledge. It is a great resource for small or large businesses. Very intuitive and straightforward. We enjoyed how quick it was to set-up new clients, products and create a welcoming online experience and presence for our business. Online tech support was extremely helpful and there were no interruptions to our service for software updates or glitches. it was very reliable and a great tool to pull reports. The data reports were easy to pull and did not require time-consuming filtering and clean-up. Tracking a client's activity was easy and clear. The pre-set tools and rules for each component of the software were logical and easy to change and modify when needed. Overall it was superior to other CRMs and a pleasure to use. Our clients enjoyed being able to leave reviews and recommendations about their experiences. Cons As a small business, it would have been much easier to be able to link the payment processing mechanism to Square or Dream payments. We were looking forward to the reporting capabilities of Wellness Living to help us track our revenue and without having the ability to sync with these, it created a lot of manual data-entry work. This flexibility is very important for businesses that are just beginning and not in a position to pay costly monthly fees for moneris, interac or bank machines. We felt that though it was a competitive rate for this type of software, it was a large investment for us and we wished that we could have taken full advantage of all of these functions. Review Source Response from WellnessLiving Systems June 20, 2018 Hey Mario Fernando! Thank you so much for leaving such an awesome review. We have worked to make WellnessLiving the most intuitive and easy-to-use software solution available to businesses like yours, so we are glad to hear that you and your staff are so satisfied with our interface, support, and reliability. We also know that some integrations are very important to you, so we are always working to add more. Be sure to let our team know about the specific programs that you would like to see integrated and we will start looking at them right away. WellnessLiving has been built on these types of suggestions from customers like you, so we love hearing them! Thanks again for taking the time to leave your review! SD Shawn D. Owner | Yoga Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "WL was the help we needed!" August 2, 2021 5.0 Pre-Covid we had just broken even for the first time since opening in 2017. MindBody online was not working for us. I finally made the decision to venture out. Nervously. I researched based on suggestions from other studios. After my first call with \[SENSITIVE CONTENT\] at WL I knew I was ready and NEEDED to make the switch. BEST DECISION WE EVER MADE! Front desk ran so much more smoothly, clients were able to sign up for classes in person and virtually easier. Auto draft payments were always processed right on time. If you're nervous about making the switch, do yourself a favor and just schedule a demo. You'll be ready after that. Pros The branded app! I loved that it was so simple for my students to find and sign up for classes. I loved that I could also sell products and memberships through the app. Cons I would have liked the ability to connect to Quickbooks. And I would have liked to have had the ability to pro-rate contracts sold online or through the app without me having to manually override it. Review Source Response from WellnessLiving Systems August 5, 2021 Hey Shawn, We appreciate your review, it really means a lot to us! Naturally, we love talking about our custom branded app but it's just so great to hear how well it's worked out for you and your clients. At the end of the day it's all about the user experience, and we like to make things simple and easy so that your clients love using the app and keep coming through your door, be it in-person or virtually! You mentioned some great points with potential enhancements to the software and with those I can agree with you 100%. Importantly, we listen to feedback like this because we use it to help us determine what to add in our next updates. If there's one thing we'd like to distinguish us from our competitors, it's that we truly care about the businesses using our software. Be it in data migration, support, engineering, you name it - we're passionate about what we do and your satisfaction is always our highest priority. Thank you for choosing WellnessLiving! Tony M. (Customer Advocate) BB Bob B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Elevate Review" September 16, 2022 5.0 Overall I love the company and love what WL is doing. I feel like it's a small business that grew up a bit too fast and is having to adapt to the volume. Pros I like the flexibility of the software. To make it work for many different types of business. Ease of use. I don't run into too many problems with customers having an issue with the product which speaks for itself.. Cons I'm concerned with the testing cycle before rolling out updates. There seems to be too many critical business disruptions after rolling out updates. I'm not crazy about the reporting. I came from Mindbody and the reporting is like night and day. I don't find too many reports that really help me manage my business in WL. It takes me way too long just to run a KPI report. When I came on the sales person told me that WL would never charge for add ons like Mind Body kept doing which is why most people started migrating. But now I do see that WL is following in the footsteps and constantly adding more additional costs for everything. Not a fan. That being said I also don't think that the voting process for updates is working well. I see updates to things that weren't voted on and things heavily voted on for years never get implemented. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[fitDEGREE](https://www.capterra.com/p/181733/fitDEGREE/) Reason for choosing WellnessLiving They didn't seem to fill the boxes I was looking for. They had some elements of what I wanted but were lacking in some others. Review Source Response from WellnessLiving Systems September 27, 2022 Hey Bob, Thanks for the great review! We support thousands of businesses in so many different industries and our job is to make sure that your software is consistently easy for you and your clients to use. We're sorry to hear about some of the issues you've encountered lately. Unfortunately the last update release wasn't as smooth as we'd like and we're taking important measures to ensure the disruption doesn't occur again. Please also know that we are going full throttle to build feature requests coming from users such as yourself. Over these past few years alone we've added literally hundreds of individual features and enhancements, almost entirely coming from the customer request system with big examples such as Power Search, Message Center, auto-updating Client Groups among many, many others. We're continuing to move as fast as we can to build the amazing solutions being requested and I think you'll love to see what's in our coming updates! Steven H. (Customer Advocate) Talk to a Capterra advisor for free and get results within 15 minutes.