# Page 11 | WellnessLiving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is WellnessLiving the right Club Management solution for you? Explore 604 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145039/WellnessLiving/reviews --- WellnessLiving 4.4 (604) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of WellnessLiving ## Showing most helpful reviews Showing 251-275 of 604 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JA Jessica A. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Best all-in-one Platform" March 22, 2022 5.0 My overall experience with WellnessLiving has been a good one. Any time I need help, I can call the help desk right away, if it's something that needs immediate attention. I like emailing them when I have bigger request to work on so they have time to research anything necessary. Pros It's so easy to use, on both the customer and business side. Once you get the set-up done very little has to be maintained. I had been using Mindbody for many years as an IC, so when I saw they had a lot of the same functions with a better cost and the program has so many options and capabilities, I knew it was the right fit for me. Everyone you speak with is helpful and caring, they want you to be successful with the program so you can be successful in your business (your dream). Cons My only dislike would have to be that when you are taking on the owner/business side of things, terminology got confusing. As with anything, in time the understanding comes, and it was a "user error". Otherwise, I've not had a bad experience. Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Zen Planner was the platform being used when I bought the Yoga Studio. In my research I found WellnessLiving and when comparing them to everyone else out there they had the better price and the tools I wanted. Review Source Response from WellnessLiving Systems March 28, 2022 Hey Jessica, Thank you so much for your 5-star review! We are so happy that our all-in-one management solution is fulfilling all your needs and that our software is the alternative you have been waiting for. At WellnessLiving, we are extremely customer focused, so it is our pleasure to help you navigate the system and guide you during this new process. We love setting our studio owners up for success! It's one thing having a great platform at your fingertips: it's another to have great customer support walk you through all of your questions and help you use our features to their fullest potential! Please don't hesitate to reach out to customer support the next time you have a question or concern, or alternatively, to let us know about the ways you think we could improve our onboarding process. We have built WellnessLiving on customer suggestions, so we are always happy to hear what you think. Thanks for choosing WellnessLiving! Natasha B. (Customer Advocate) VR Verified Reviewer Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Buyer’s Remorse" May 8, 2022 1.0 Horrible. What’s the point of having a customer service phone number and email address if you’re not going to get back to people. I’ve been trying to finish setting up my payment processing account for the last 4 days and haven’t been able to get ahold of anyone to help me finish it. I’ve emailed several people 5 times, called 3 times and left 2 voicemails, and haven’t had any help. The one phone call I did get left a voicemail with vague instructions, and instructed me to call them back if I had questions. I called and haven’t heard back. Pros I liked the idea of it. It offers very similar features to MindBody, and it’s half the price. Cons I literally couldn’t even make it to the onboarding process. It’s not so much the software as it is the customer service. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving It seemed like they had similar features for less money Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) I thought this was going to be better Review Source Response from WellnessLiving Systems May 12, 2022 Hey Rachel, Thank you for taking the time to write us a review. At WellnessLiving we set out to deliver the very best in customer service and that means we spend a lot of time listening to our customers on what we're doing right and on what we can be doing to improve. It seems that you had some difficulties completing the merchant processing application and unfortunately without you providing the necessary information to the processor we cannot help much. Your dedicated Account Executive and Merchant Processing Specialist whom you have spoken with several times did all they could do, but we really need your help to complete the forms to get set up. We are here for you and will continue to do everything in our power to make this wrong right, we look forward to connecting today and once again walking you through what's required to take the next step. Talk soon! Adam T. (Customer Advocate) Masha L. Biz owner Alternative Medicine Used the software for: 6-12 months ### "A good start … not perfect " March 26, 2022 4.0 I’m happy I found WellnessLiving for my client management system for my business. The leadership team is super friendly (Canadians duh!) and helpful. Matt, my sales rep is always willing to help out, reach out to the support team and offer. Hand. I have lots of questions and they are always happy to help. The system itself is not as perfect as I want it to be wfor the type of mobile yoga business that I have but there are SOME workarounds that I’m willing to cope with. There is a HUGE learning curve and it’s not as intuitive as I hoped it would be. I had to do a LOT of trial and error and work with support. The emailing system is lacking in options and it’s hard to set up. If you want to add a photo into your email, you need to go to an external site to add that photo. It’s just cumbersome with all these “work-arounds”. The google calendar integration is glitchy and is not a 2-way integration and doesn’t work in the way I want it to. Bottom line, it’s a nice BASIC system with lots of improvement still to be made. But they are willing to make them and they listen to the feedback and slowly adding features. Pros I’m happy I found WellnessLiving for my client management system for my business. The leadership team is super friendly (Canadians duh!) and helpful. Matt, my sales rep is always willing to help out, reach out to the support team and offer. Hand. I have lots of questions and they are always happy to help. It’s A good basic software for scheduling and sending auto reminders to client and staff Cons The system itself is not as perfect as I want it to be wfor the type of mobile yoga business that I have but there are SOME workarounds that I’m willing to cope with. There is a HUGE learning curve and it’s not as intuitive as I hoped it would be. I had to do a LOT of trial and error and work with support. The emailing system is lacking in options and it’s hard to set up. If you want to add a photo into your email, you need to go to an external site to add that photo. It’s just cumbersome with all these “work-arounds”. The google calendar integration is glitchy and is not a 2-way integration and doesn’t work in the way I want it to. Review Source Response from WellnessLiving Systems April 7, 2022 Hey Masha, Thank you for the review! We love helping Canadian businesses succeed at WellnessLiving with our all-in-one business management solution. We're totally committed to your success and we actually prefer to take the time to get to know your business so that we can provide you with the support and walk-throughs on how to best use our software for your needs. We're passionate about what we do and you can always count on our support, day in, day out. There are certainly a lot of features in WellnessLiving because it's designed to be an all-in-one solution for all your business needs, from payments to scheduling and more. We're sorry to hear that it wasn't easy learning to use everything, our interface is designed to be as intuitive and easy-to-use as possible but we understand the learning curve is different for everyone and we provide our level of extensive support so if you ever have a question or inquiry you can always get an answer, right away. Alli Y. (Customer Advocate) VR Verified Reviewer Low Brass Specialist - Mono Cliffs Orchestra Camp Used the software for: 1-2 years ### "Wellness Living - takes my needs seriously on an ongoing basis, and delivers to those needs. " November 6, 2017 5.0 Our Business Management is simplified! Pros Coming from MindBody, I was concerned about migrating my data (not to mention having to learn new software). The migration team was very thorough, but after completing the process I found they missed something that I considered important. At great expense to their time, the migration team went back without question and imported the necessary information. I am very impressed with the support - they've got great people on those teams - and development. Support is always beyond prompt about getting back to me if they are not instantly available. I have also submitted a lot of feature requests, almost all of which have been received with acceptance and intent to implement. I never felt I had access to programmers, or that my opinion was valued on development items for any software I've used. This remarkable level of openness, shows a desire to truly understand what I, customer and end-user need and want for my team, and my customers. Beyond that, there is a transparency that allows me to see what priority and sequence my ideas are in for implementation. Mind blown. There is a level of responsibility akin to ownership among everyone that I talk to at Wellness Living. I never feel like a number, or that my concern is small - and this is important , because I know they don’t have a lot of music schools! You simply cannot expect or do better than that as a company. Cons While there are some things I dislike, I voice those, and usually get the issue dealt with or put on a list for future upgrades. I think the WL team is on the right track. Review Source Response from WellnessLiving Systems November 7, 2017 Thank you for taking the time to leave such a kind review. We couldn¿t be happier to hear that you¿ve had such great experiences with our support team, because we know that WellnessLiving could never be what it is today without businesses like yours and business owners like you. Your success is as important to us as it is to you. We¿ll do our best to stay on the right track for you! EM Erica M. Owner/Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "Stressful and major headache" October 19, 2021 3.0 After several emails back and forth they have agreed to refund the charges that they charged without my approval but this software has been nothing but a pain since we started it. Between features and scheduling not working right and clients not being able to access the schedule we are in the process of switching services to something that will actually help my business not limit it. Pros I love that this software allows me to have my clients sign waivers before ever stepping into the studio and that I am able to require new clients to take our intro class before any other class. Cons This software is very hard to navigate and does not link well to our website. Most people who try to just see our schedule on our website end up contacting us because the system says there are no classes available which is not the case. My potential clients do not like that they have to create an account before they can see any information and payments are a hassle. We have a square kiosk in studio and while it claims to link up I have to basically use 2 systems to process the payments which is beyond annoying. To top it off I just learned that they have been charging me for online services for the last year that I've never used. You can't cancel extra services on their own or change your plan you have to call customer service and then they assign your case to a specific representative whos schedule may or may not be convenient to your own schedule. Review Source Response from WellnessLiving Systems October 27, 2021 Hey Erica, Thanks for taking the time to write us a review. We're really sorry to hear that you're having issues with the Schedule, we actually designed that feature to be really simple and easy for clients to use! You mentioned that no classes are shown as available even though you have added them, so this sounds like a few settings need to be changed in your account set up. It's great that you also mentioned having to use 2 systems to process payments, we actually have an integrated payment processing solution for this exact reason - so you can process payments with just a few easy clicks, all in WellnessLiving, without having to use any additional platforms! We'll have a senior rep. on our support team reach out to you to help walk you through making these simple changes, they'll be glad to answer any other questions you have, and you'll see why thousands of businesses love to use WellnessLiving everyday. Aiden P. (Customer Advocate) TT Theresa T. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "The promise that never delivers but they take your money" August 24, 2021 1.0 When I first chose this software it was for 1 reason only - the inventory management. We run a roller skate company & need the ability to have a good inventory system. So when you go to pay you have the option of choosing a skate rental & the size. I want to note that I also run a dance studio & use Mindbody software. I'm well versed in this type of software & knew exactly what I wanted based on what wasn't working for me in Mindbody. I was very clear with the sales rep on exactly what I needed. He oversold, lied & the best part is the inventory system didn't even exist to track my skates. So for three years I have to email every client weekly and ask their skate size. Do you know how inefficient & time consuming that is?! The sales rep. was happy to take my money but as we got deeper into the set up I realized that none of what I was promised was available with the software. So I wrote a review about how terrible my experience went since no one seem to care. I had transitioned all my clients over from Mindbody (that is a ALOT OF WORK) only to realize that the software offered me nothing more than what Mindbody was offering me & Mindbody was easier to use. They called me as soon as they saw the review. They promised me that if I took down the review they would work on this inventory request. So I took down the review & guess what? I STILL DON'T HAVE THE INVENTORY SYSTEM THEY PROMISED!!!! I called to see where we were at & the request wasn't even escalated 3 years later! Pros the who process was painful and because of the issues with the sales rep. lying about what the software does do, I was given I believe four months free. So no it wasn't an easy process. Cons app crashes on the regular. Bugs in the reports and they don't know why. Called 2.5 months ago why I couldn't get everyone in my groups to come out in the report. Finally someone admits there's a bug 2.5 months later that they are finally fixing. So countless hours going in and out of classes to get everyone email to email client. Completely inefficient way to run a business. Pricing options can't be extended and you have to create a whole new pricing option. It can affect pass sales so they don't allow. However; it should give you the option to override it. Monthly I'm recreating new pricing options after the sale ends and it's so much unnecessary work. Again costing me more valuable time I don't have. Reason for choosing WellnessLiving only for the inventory system that didn't even exist. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Only for the inventory system that didn't even exist. Review Source Response from WellnessLiving Systems October 20, 2021 Hi Theresa, We're very sorry you have had a poor experience. Everything we do at WellnessLiving is with an unrelenting focus on you, the customer, and we do everything that can be done to help make the transition a success. Honesty and integrity are key tenets to any successful long-term relationship and we would never lie about the features in our software to make a sale. We employ a stringent evaluation process when speaking with prospective subscribers to ensure that the business is a good fit for WellnessLiving before any sign up is completed. Moreover, we would never promise to build features or to provide assistance in exchange for the removal of an online review. We are launching a full investigation into all our email and call records with your account to determine what happened. A manager from our team will be reaching out to you to provide further assistance with your account. Brian S. (Customer Advocate) Annalize H. Owner/Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Wellnessliving Highly Recommended" March 23, 2022 5.0 The whole experience from first introductions, to knowledge sharing, sales, on-boarding, training, data transitioning, implementation and now active usage has been a positive experience. Expectations exceeded with this company and their technology, customer services, communication and we would 1000% highly recommend Wellnessliving. Pros Wellnessliving delivered on their intentions for the technology and some. The website for the business end is easy to use, intuitive and the Wellnessliving team do a fantastic job of monthly tech updates and communicating these updates through various channels including videos. We love the Wellnessliving Business Elevate App. It’s easy for staff to use with little or no training. Our Breathe Fitness client app, that the Wellnessliving team helped to develop, is our most favourite and effective technology. We love having happy, returning clients who can manage their own personal accounts, profiles, purchases, bookings & cancellations in advance of coming to the studio. Easy to use and keeping the technology current with the economic climate is key for us. Cons I honestly cannot find any fault with this technology. Easy to use and great people to work with. Very good communication. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We were looking to change from MINDBODY to a provider who’s technology, pricing & customer service was current with the economic climate, including the pandemic. Wellnessliving was referred to us. Best referral and we haven’t looked back. Our experience with MINDBODY during the first year of the pandemic was that their technology was archaic. Nothing changed, except price increases. MINDBODY did not introduce technology updates, there was a lack of communication, lack of customer service & endless hours of time wasted trying to contact the help centre. The MINDBODY website is very difficult to use as a business & very impersonal. In the 3 years we used the technology, there were no changes or new updates introduced to the user interface. After working with MINDBODY and the negative experiences our list of expectations was very long & very high for transitioning from MINDBODY to Wellnessliving, and the WL team delivered, and some. Expectations have been exceeded and we’re very happy to have made the change. Review Source Response from WellnessLiving Systems March 29, 2022 Hi Annalize, Thank you for the amazing review! We love helping Canadian businesses grow and succeed using the latest in business management software (made easy-to-use)! You shouldn't have to spend hours training your staff and the Elevate app adds a lot of simplicity in place of complexity. When your clients are booking services, checking their accounts and signing waivers all on their own on the branded app, that takes your company brand to a whole new level. At the end of the day, it's not just about features but the way the platform supports your business and makes your life easier. That's why so many studios are making the leap from Mindbody every year: it's really complicated to use and there's just no support for your business! We're really pleased to hear that we were able to exceed your expectations in the migration and that means a lot to us because everything we do as a company revolves around the customer. Thank you for choosing WellnessLiving! Jenny P. (Customer Advocate) JT Jessie T. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Wellness Living has saved us tons of time and $$$!" September 7, 2023 5.0 We are keeping better track of our clients, able to offer memberships that are easy to sell and of high value to our members, all of which means higher revenue for us. Pros The customer service is amazing. If I can someone answers 98% of the time. The staff is polite, helpful and really cares about solving problems. Cons The only thing I wish is that we were charged in Canadian Dollors instead of USD. Review Source Response from WellnessLiving Systems September 12, 2023 Hey Jessie, Thank you for sharing your fantastic feedback. We're absolutely thrilled to hear about the positive impact our platform has had on your business. First and foremost, we're delighted that you've had such a great experience with our Customer Service Team. We pride ourselves on providing top-notch support, and it's heartening to know that you've found our team to be polite, helpful, and dedicated to solving any issues you encounter. Your satisfaction is of utmost importance to us. We understand your preference for being charged in Canadian Dollars, and we appreciate your feedback on this matter. We continually assess ways to enhance our billing processes, and your input is invaluable in this regard. It's fantastic to hear that WellnessLiving has helped you streamline your business operations. By keeping better track of your clients and offering easy-to-sell, high-value memberships, you've not only saved time and money but also increased your revenue. Your success is a testament to the power of our platform, and we're honored to be part of your journey. If you ever have more suggestions or questions, please don't hesitate to reach out at support@wellnessliving.com. We're here to support your business every step of the way. You can also visit one of our community-driven platforms to get the answers you're looking for. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you for choosing WellnessLiving, and we look forward to continuing to serve you. Warm regards, Sarah M. (Customer Advocate) SC Sheila C. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Don’t know if I will stay" September 22, 2023 3.0 Going live was postponed due to items were not completed on their side and when I did fill out my sms application before we went live their system did not save it so there was a five day delay. Then the merchant rep dropped the ball and never ordered my card scanner. Can’t go live when you can’t take payments. I am very disillusioned with this company and am still contemplating going back to MINDBODY as they at least are consumer friendly as well as business owner friendly. Pros Initially the cost was much lower than MINDBODY. They offer the same service but just a few quirks Cons I have been with them two weeks and the software is counter intuitive. Too many questions to answer to book or cancel a session. Not easy to read what each item means near the clients name. Difficult to see if they paid. Too many options listed and not easy to use on my iPad. I have to go to my office site to mange checking in my clients. Not very user friendly overall compared to MINDBODY Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The cost was the main reason but I am beginning to rethink this change. I spend too much time trying to book or change a booking. Review Source Response from WellnessLiving Systems September 27, 2023 Hi Sheila, Thank you for sharing your feedback with us, and we truly appreciate your honesty. We're here to assist and ensure your experience with WellnessLiving is the best it can be. We understand that transitioning to a new software system can come with its challenges, and we're committed to addressing your concerns. It's our goal to make your experience as smooth and user-friendly as possible. We're sorry to hear about the challenges you faced during your onboarding process, and we truly appreciate your patience. To address your concerns effectively, I'm personally setting up a call between you and a senior member of our Customer Excellence Team. Expect them to reach out shortly. Their expertise will be dedicated to resolving all outstanding issues and ensuring a smoother experience moving forward. Your satisfaction is our top priority, and we hope to regain your trust and demonstrate the value of WellnessLiving to your business. While there is sometimes a learning curve as a new customer, rest assured, we provide everything you need to ensure you're set up properly and comfortable using our tools. Below I've included a link to our Knowledge Base, where we have step-by-step documentation on how to best use our software. https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ If you have any additional feedback or questions in the meantime, please don't hesitate to reach out by phone, email, or our Community Forum: https://community.wellnessliving.com/page/home/ Thank you for choosing WellnessLiving, and we look forward to working closely with you to enhance your experience for years to come. Warm regards, Curtis J. (Customer Advocate) JaHS Jesse and Heather S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Been a Customer for almost 9 years" March 20, 2023 2.0 Overall I would not recommend wellness living. There are a lot of other options out there besides mindbody if you are looking to switch. And you won't be losing money while your paying for a service that you cannot use. Its very frustrating to us that they don't value their clients and they don't even send out a notice to let their clients know, there is an issue, we are working on it and hope to get it fixed sooner than later. They are aware of the issue but it takes 5 months to fix!! This is unacceptable. We never had these sorts of issues with mindbody. And the only reason we moved was to save money! You get what you pay for. Oh yea and that's another thing. They told us we were grandfathered into our rate only to raise the rate on us!! Again, not good business!! Take it somewhere else not wellness living! Pros There are a lot of great things about Wellness and made the switch from Mindbody. Cons In the beginning they were a start up company and still working out some bugs when we made the switch. Things were fine for awhile. However, after the ongoing issues we have had honestly we will most likely be making a change sooner than later. Every business is bound to have a few hang ups and things that need to be adjusted here or there. But this last issue they have had is a HUGE problem and has cost clientele and new members. It started in Nov of 2022 and they still have not taken care of the bug issue 5 months later. Now they say it will be fixed in April. I would not even have known this was an issue if it was brought to my attention by new potential clients! Who now I may lose because they still don't have this issue corrected. We stayed with them because overall the customer experience has been good and they have tried to address issues when they arose but when it comes to BIG problems like this they just push you off and say "oh we will fix it" and 5 months later while I am losing money in my business and clientele they say they will consider some sort of reimbursement. I am paying monthly for a service I cannot even use and has been unusable since November of 2022. They tell me now that the update (coming in April while I am losing business, in my busy months because the system is not updated yet) should correct the issues. Will it? this isn't the first time that wellness had a problem that took months to fix. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We switched to save money. Guess that was a mistake on our part. I also know of another fitness studio like ours who had a big issue with wellness and switched to something else because they couldn't correct it in a timely manner and they were losing business! Review Source Response from WellnessLiving Systems March 27, 2023 Hey Jesse and Heather, We're all about the long-term and we appreciate you being our customer for so many years. The way we got to where we are today is simple: we focus on supporting our customers, we continuously improve our software and we keep our price far lower than our competitors. I looked into your account and I see that you are referring to a bug affecting a specific workflow in the online store when clients are buying a membership with a required contract. Please know that we made a full solution available not long after this issue was first reported in November using the Forms feature, which is included in your plan. The process is fast and simple, all you need to do is create a Form and associate it to your Memberships. We notified affected users through Support as well as on our Community Forum, and it's unfortunate as it appears you were not made aware. I also see that you are currently in touch with one of the senior representatives on our Support team. They will do a full walk-through of the membership contract solution and provide assistance if there are any other issues affecting you. Thank you for choosing WellnessLiving. Chelsea A. (Customer Advocate) KB Kris B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Glad I made the switch!" September 21, 2021 4.0 Me experience has been great with WellnessLiving so far! They were extremely helpful from the minute I started my system set up. They held my hand every step of the way with an specific person to contact throughout my entire on-boarding process (which they allowed at least a month for) and have been great about following up to make sure things are still going smoothly. My clients LOVE the app and say it's so much easier to use than our last software. Pros This software offers so many integrations in one place! I have use POS and scheduling software on BOTH ends of the spectrum- from MindBody to ScheduleBliss and feel that WellnessLiving is the best of all worlds! On the customer side of the software, it looks great, is super easy to use, and allows individual management of client interface. On the business side of the software, it is fully integrated, allows changes to be made quickly and with ease, I can see all studio schedules (private sessions, classes, massage bookings, etc) and am able to track sales, new leads, and many other marketing integrations. When I do get myself into trouble (It is often because I am trying to make the software more difficult that it actually is) customer service is always there and always helpful within 24 hours, often less, and often follows up even after the problem is resolved. Cons This software is larger that what I was used to using and I sometimes get lost in all of the integrations. It is a MASSIVE program (which is great!) similar to MindBody, and I am still not using all of the amazing bells and whistles. Reason for choosing WellnessLiving Customer service ALL THE WAY. They made me feel comfortable and feel that they knew what a big undertaking it would be to switch software and were going to hold my hand the entire way! Review Source Response from WellnessLiving Systems September 25, 2021 Hey Kris, Thank you for the rave review! We're glad you're really liking our platform, that was basically our end goal: to make software people love using! There certainly are a lot of features included, because WellnessLiving is focused on integrating all your different business-management tools in one place. From scheduling, to point of sale, to client management, to notifications and marketing, the list goes on. Why have eight different logins when you can have all your software tools integrated in one simple platform? And perhaps most important, we got your back when it comes to support. Anytime you need it, just give us a shout: there's always a software expert on standby ready to help with your questions. Even with best software out there, having the right support can make all the difference. We're glad to have you on board Kris, thanks again for sharing your awesome experience with WellnessLiving! Tony M. (Customer Advocate) TR Tracy R. studio owner Sports Used the software for: 1-2 years ### "Five stars to the whole WL crew!!" May 28, 2022 5.0 I've had a great experience with Wellness Living. I need a lot of tech support - the system has so much capability and I've had to grow into using many of the features. I love that tech support is always available and so willing to help me. Pros From sales to on-boarding to tech support, I’ve been so pleased with Wellness Living. The sales + marketing automations have improved my client acquisition + retention numbers. The FitVid product has been a great value add for my clients. And the tech support team is so helpful. I’d recommend WL to any boutique fitness studio. Cons I often need the direct booking link to my events. I'd love for that to be available from the All Events Menu/Page rather than having to click through and scroll to the bottom of the page. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Price + friendliness Review Source Response from WellnessLiving Systems June 3, 2022 Hey Tracy, Wow! Thank you for the exceptional review! We are delighted that your experience with us has gone so well since the day you became a part of the WellnessLiving family. All our team members across our various departments are excited to be part of your journey and to help support you at every step of the way. As a company, we're passionate about giving boutique fitness studios everywhere access to the same powerful tools big businesses use to grow revenue and retain their clients, all through the power of simple-to-use automations that allow you to seamlessly manage your day-to-day and to make sales in your sleep. FitVID On-Demand video is another benefit that many of our most successful customers such as yourself have used to add huge value to client packages, which certainly helps boost auto-renewals on your most valuable and loyal group of members. We're very thankful to be working with you and we're looking forward to speaking again soon! Jack T. (Customer Advocate) Jennifer V. Nutrition consultant Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Business tool" October 12, 2023 5.0 Works well for our company Pros An all-inclusive tool which allows us to manage everything in one place. Cons Can be a bit overwhelming in some areas and can take some time to figure out. Review Source Response from WellnessLiving Systems October 16, 2023 Hey Jennifer, Thank you for taking the time to share your thoughts about WellnessLiving. We're absolutely delighted that you made the switch to our software and that it's serving as a great business tool for your company! At WellnessLiving, we're constantly improving our all-in-one solution with the goal of providing more value and reliability for our customers to help manage and grow your business. From online booking and automated marketing tools to our White Label Achieve Client App and predictive reports, we have everything you need to attract, convert, and retain more clients. We understand that transitioning to a new platform can sometimes feel overwhelming, but we're here to make the process as smooth as possible. Our goal is to ensure you get the most out of our software, so don't hesitate to explore our community-driven resources, like our Knowledge Base and Community Forum, for any inquiries or concerns you may have. I've included the links for each platform below for your reference. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Should you ever encounter any issues or simply have questions, our dedicated Customer Solutions Team is just an email away at support@wellnessliving.com. We're committed to providing the assistance you need. Thank you once again for choosing WellnessLiving. Your success is our priority, and we look forward to continuing to support your business. Best regards, Logan M. (Customer Advocate) Salil M. Co-Founder Health, Wellness and Fitness Used the software for: 2+ years ### "Cheaper than Mindbody, definitely not better. It WAS getting better all the time, but now it's getting WORSE. Hoping for major improvements, but based on recent experience, not very hopeful." June 1, 2018 2.0 Cheaper than Mindbody. Still not cheap. Adequate user interface (again, better than Mindbody). But no responsive design (why not?!) after 3 years. Sloooooow. But cheaper than Mindbody. I'm updating this review because a potential deal-breaker (their waiver / self-registration system) (we've been asking for changes for 2+ years) seems to be coming to some sort of resolution / development tasks seem to finally be happening. If protection from liability / a decent waiver system is important to you, I suggest holding off until these changes have been implemented. To give you some idea of how drastically broken the system is currently: -A parent cannot sigh a waiver for a child that exists on the parent's account / has a "child" relationship! That is to say, you are prevented from signing a waiver on behalf of a child. This makes absolutely no sense to me, and whoever designed this needs to be taken out back behind the shed. -The waiver an adult signs will not cover any children or minors, and does not list them! -The registration process itself is broken and requires multiple steps, a separate login, and many many many clicks across different areas of an application that new users are entirely unfamiliar with. By my count, 3 "steps" in the initial client profile creation process, then a separate login, then two more clicks to navigate to the right area, then adding additional family members one at a time, with a save in between each child profile. We've had to create our own instructions for new clients on how to do this, we frequently just do it for them, we've even created our own registration app that would accomplish this in a far more streamlined way. Obviously, these are big liability issues for any business that uses them. In addition, after repeated attempts to contact and discuss issues with their core functionality--location / filters not working properly, refund credits on a parent's account unavailable for children to use, and much more--stuff that was previously working fine, but is suddenly NOT, I'm forced to downgrade my review from 3 stars to 2 stars. I see no improvements, and major risks to our business with continued use of this platform. Pros Initially very responsive to feature requests, bug fixes, etc. Real humans you'll get to know on their support team. Very knowledgeable about their own product. They clearly care about their product and its perception. Cons They frequently do not understand how their product is used in the real world. Over emphasis on things like rewards programs and their partner program, which are slightly half-baked / not very feature rich / not useful for everyone. Far less responsive than they were when we first signed on, and bugs take a great while longer to get fixed. I'm currently tracking 75 bugs and 120+ feature requests on their support page that I or my staff have submitted over the last 3 years. Be prepared to hear a ton about "other clients not needing it" if you ask for a feature that is important to your business which they disagree with. Self-registration / waiver system is utterly broken...but maybe there's hope there yet. If protection from liability isn't a concern for your business, then never mind. If it is, read on. UPDATE 9/19/2018: They are less responsive than ever, and their QE process is actively breaking the platform. They debut software rollouts with new "features" that break basic functionality, but don't address longstanding issues. Review Source Response from WellnessLiving Systems June 24, 2020 Hey Salil, Thank you for taking the time to leave a review. Words can't express how sorry we are for your experience. This is something that's not the norm with our software, and we want you to know we've been hard at work, fixing bugs and delivering on feature requests. As a result, the functionality and performance of our platform is at a high level. We've had so many adjustments to make with new feature requests that sometimes these things take time. One such feature request is one you had suggested, and it allows client profiles to link to eachi.e. family members like parents can perform actions for their children, like sign waivers. I want to personally apologize againjust know we're here for you whenever you need us. Again, we appreciate your review. - Natasha B. (WellnessLiving Customer Advocate) rW rosie W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Wellness Living Review" October 4, 2023 5.0 I have had a good experience and I have recommended it to other studios. Pros I love the customer serrvice that is offered and that you can call anytime for assistance. I also love the app option. Cons I find the price high I am in Ontario and the pricing is American. Reason for choosing WellnessLiving I loved the app and pricing at the time Review Source Response from WellnessLiving Systems October 10, 2023 Hey Rosie, Thank you for taking the time to share your feedback about WellnessLiving. We're delighted to hear about your positive experiences with our platform and our customer service. We understand that reaching out for assistance is crucial, and that's why we have our dedicated Customer Solutions Team ready to assist you anytime you need help. It's great to know that you've found our customer service to be reliable and supportive. It's also wonderful to hear that you love the app option. Our Premium Achieve Client App is designed to make it easy for your clients to book, pay, and view their classes, providing them with a seamless experience. We value your feedback, and we aim to provide the best possible value for your investment. You may be interested to know that we've expanded our community-drive platforms, such as our Knowledge Base and Community Forum, to help users like yourself get the most out of our platform. These resources offer a wealth of information and support to enhance your experience with WellnessLiving. I've included links to each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ We're thrilled that you've had a positive experience with us for over two years, and we appreciate your recommendations to other studios. Your trust in WellnessLiving is greatly appreciated, and we're here to continue supporting your business journey. If you ever have more feedback, questions, or need assistance in the future, don't hesitate to reach out at support@wellnessliving.com. Your success is our success! Warm regards, Anton S. (Customer Advocate) RG Richard G. President Health, Wellness and Fitness Used the software for: 6-12 months ### "Wellness Living software Review" February 26, 2020 5.0 5) Perhaps one of the most impressive aspects of my experience with Wellness Living, is the attentive and authentic communication between my office and yours. You see one of the most important features (for me) was/is SUPPORT. Yes, I know it is a dyeing trend.......however you and your team of experts took the time to work with our company to answer any question and provide the necessary training to build out our system in step by step learning and where always close by if we needed any questions answered. Thank you for your dedication to service. In short, I would/will recommend your Wellness Living Platform and cloud based software to everyone in the future. The system is designed with the user in mind and offers tremendous operational tools from simple yet detailed booking to back office information and financial controls. Thank you so much for helping us build our business. Pros Hi \[SENSITIVE CONTENT HIDDEN\]! Listen, just wanted to a take moment to share some thoughts with you regarding our working relationship as it pertains to Wellness Living Platform. As you know I have been working in the Health and Wellness industry for about 10 yrs. I have used several different platforms for booking clients into my Professional massage therapy clinic. While I will not mention any names specific, I have used some of the most prominent names out there. I wanted to share some of the benefits discovered by integrating the Wellness Living Platform. 1) The platform is set up logically with a simple step by step flow that allows the user to navigate easily through the set up. 2) The program also offers a variety of tools that may be used to help control the flow of income and expenses. 3) Administration may also determine the actions taken by their associates (employees), such as access to certain areas of the platform while maintaining sovereignty in other sensitive areas of the business model. I found this to be a great advantage over other systems as it allowed more precise access. 4)From a customer point of view, the booking system is simple as it shows the dates and time available and also allows the customer to choose which therapist they wish to use. There are other advantages also such as email, reminders, thank you and simple yet powerful follow up tools that help to build relationship with customers. Cons Actually, there was really nothing that stands out as a reason to dislike the system. Everything takes time to build out and prepare for your company. Reason for choosing WellnessLiving In short, I would/will recommend your Wellness Living Platform and cloud based software to everyone in the future. The system is designed with the user in mind and offers tremendous operational tools from simple yet detailed booking to back office information and financial controls. Thank you so much for helping us build our business. Review Source Response from WellnessLiving Systems March 2, 2020 Hi Richard, Thank you for taking the time to write this review. We're so happy we've helped you build your business, and you've enjoyed the many tools like reporting, staff management, client booking, and automated marketing. We take pride in being an all-in-one platform that is easy for you to navigate, while helping you build long-lasting relationships with your customers. We're also excited you've been impressed with our attentive customer support team. Our customer support team is passionate about answering your questions, delivering step-by-step training, and providing dedicated service to you and your business! Again, we're happy to hear you love all the features, and are excited you would recommend our platform to others. Thank you for choosing WellnessLiving! - Tony M. (WellnessLiving Customer Advocate) RK Ryan K. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Well intended, but a disaster overall!" March 11, 2021 2.0 Terrible. Look, I'm a positive person, and I don't say a bad thing about anyone. But I need to do my part to keep others from making the mistake we did by going with Wellness Living. If they ever find a way to fix their issues and improve there terrible customer support, then this would be an outstanding product. For clarity sake, their customer support team is full of really nice people who want to help. The problem is that if you talk to three different people about the same issue, you'll get three different solutions and maybe one of them actually works. The software is too complicated for their own people to learn. Pros The two things we liked most about Wellness Living, was that they were a reasonably priced alternative to the over-priced Mindbody, and that the software was presented to be very powerful with lots of features that would enrich the user experience for our members. Cons Just about everything, because almost nothing works correctly. Trust me when I tell you that you will pull your hair out using this software. From having to wait 5 or 10 minutes for a simple report to finish running (not exaggerating), to not being able to rely on the information in the report because it's clearly inaccurate. I honestly don't want to take the time to write about the dozens and dozens of unresolved issues we have been dealing with, but this software is a disaster! The best analogy I can think of is this. Imagine buying a new car that is supposed to have all the bells and whistles and new technology, but nothing works as intended. You go to start the car and instead the trunk opens. So you call to complain and they tell you that your "new feature request" will be noted, and when enough other people make the same request they will address it at that time. Hello! This is not a "feature request", this is a "fix your broken software request" so it works like any reasonable person would expect it to. It's unreal. I would never use WL again, and we are actively looking for an alternative. Reason for choosing WellnessLiving Features and price. If we knew what we knew now we would never have moved. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I've used Mindbody for over 10 years. They were a young and exciting company when they started, but over the years as they grew, their culture changed. There business model changed and after three price increases in a single year, we left. Review Source Response from WellnessLiving Systems April 6, 2021 Hey Ryan, Thank you for taking the time to submit a review. Be it positive or negative, we appreciate any feedback that helps us improve as a company. From Day One we've worked to provide WellnessLiving users with the same 5-star experience we would want ourselves as software users running a business. From our own experience we know how immensely dissatisfied businesses have been with our competitors like MindBody where it's clear that management isn't listening to users, which is why we're doing the opposite. We're always listening to our users so we can find out what we're doing right, what we're doing wrong, and how we can continue to improve our platform. We're very sorry to hear that this has been your experience and we want to know more about what happened so we can fix these issues right away. A manager from our Support Team will be reaching out to you to help make this right. Sarah M. (Customer Advocate) CG Clif G. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Why a High Review of Wellness Living" September 13, 2019 5.0 Overall, I am extremely pleased with Wellness Living. They do a great job working with those that use their software. They know who is paying their bills. Our success means Wellness Living will be successful. They really look for ways to make me more successful and profitable. Pros As the owner of 3 Yoga Studios and used 4 different software packages to manage my businesses. Once I got use to the ways to use Wellness Living, I noticed all of the ways the designers have made moving between forms, client information, classes, and much more; I have to rate it the best that I've used. The biggest value is the Tech Support. They are all friendly, patient, and well versed on the software. I have raised a couple of interesting questions and if they felt they did not have the correct answer, they asked for input from their team. I've called at a busy time, left a incomplete message, only to receive a call to insure that I was helped. Lastly, each time an Update comes out, it DOES improve my ability to manage my businesses. Cons The only option that I have asked for was a tool / solution to manage Substitutes for Classes. I have only found one supplier do it well. Wellness Living provides a easy system to send in requests for improvements. I have raised this with them. I sense that they will have a solution out soon. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I was last using Karmasoft. They did not have the features that I needed to manage appointments. I also have used Mindbody and Tula. Of the 4. Wellness Living is the most intuitive to use. The flow between tasks has many short cuts to quicken the tasks at hand. Review Source Response from WellnessLiving Systems September 16, 2019 Hi Clif, Thank you so much for your review! WellnessLiving strives to be the best all in one management solution for business owners such as yourself. We have built our software based on the suggestions received from our customers, so we are happy to hear that our system is so user-friendly and that you found all the various features helpful to your business. We are proud that we have won your heart! Our support team strives to deliver solutions to all customers regardless of how complex their issues may be. We are here to ensure that your needs are met, no matter the time of day. We are always working to improve our software, and are glad to know that our efforts are helping you manage your business. Our community forum is now in beta, so please feel free to leave any comments or suggestions on this new platform. We can't wait to hear more of your great ideas! You couldn't have said it better: Your success is our success! Jenny P. (WellnessLiving Customer Advocate) Chris G. CEO Used the software for: 6-12 months ### "Migrated from MindBody, not happy with pricing, app, limitations on billing, Ezidebit fees, Support" January 11, 2018 5.0 Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least. Pros Graphical interface, simplicity with managing a class, group sessions and appointments. Switching from MindBody was so easy as functionality appears to be similar but in almost every service, much better! They make it simple! Sending SMS or txt messages within Australia is included, well free, as it's bundled in my monthly fee. My team have all picked up how to use the new platform without any formal training! The support is responsive and quick, reporting is fantastic and I am finding new reports even now to help me with managing and running my business. There seems to be a higher level of knowledge within the WellNess Living support teams also, rather than just basic call centre people at MindBody that don't seem to know the product and escalate almost every time you call. I initially thought I would save money by switching to Wellness Living, and I certainly have, but I have also tightened up my cash flow thanks to the enhanced functionality, with my staff more empowered to ensure clients are paid up as well as the app allowing for very easy payment of outstanding balances in just a few clicks. Payment plan functionality is new and fantastic, so I can't forget to bill a client say every week to pay off a past debt or lump sum payment over a period of time. The interface for MindBody is old school and the accounts section gave me a headache, often with clients confused with receipts and invoices. Far prefer the new colourful graphical interface and the simplicity! Cons I thought being in Australia would cause concerns with support queries due to my time zone, however, the online knowledge base has been fantastic with short videos to show how to do things and because the support team have been fast, combined with having an easy transition to this new platform, I cant say this has been a real problem. I didn't realise how much I could learn from short video's, and so quickly. The customisable SMS's and emails required a little work to suit my business. I personalised the new client 'Welcome SMS' to include a direct link to a page on my website as well as include a link to an app for the "Gift Receipt" SMS and email, but I guess this would be more setup / configuration concerns that one would go through initially? Review Source Response from WellnessLiving Systems January 11, 2018 Hey Chris! Thanks for leaving your awesome review. At WellnessLiving, we understand that your success is our success, and that business owners like yourself need your management software to work perfectly for and with your business, no matter where you are in the world. That is why we have put so much energy into creating the right solution with the right features for you, and making sure that everything always works exactly how you need to grow your business in the direction you want. Thanks again for your review and we look forward to helping you streamline your business even more in the coming months! MP Matt P. Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Wellnessliving Review" September 22, 2021 5.0 Overall it has been great. There are little hiccups like with any software, but overall I've been very happy with the product. Pros I like the scheduling aspect of the software. It works well both for appointments and class management. Cons Some functions take many clicks and steps to complete which take time. It would be nice if they could allow you to submit with default values that are pre-populated which is currently not possible, Reason for choosing WellnessLiving I choose WellnessLiving because it allowed us to do everything we needed to do. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was having more and more issues and getting more and more expensive. We had been with Mindbody for many many years and I've never seen a company mess things up so badly over time. Review Source Response from WellnessLiving Systems September 28, 2021 Hey Matt, Thank you for your positive feedback! We're delighted that you like our scheduling interface, it's certainly an important feature for most businesses out there and we did our best to make it easy-to-use while also including the different customization options you need. We appreciate your feedback as we are a customer-centered company and we added a Community Forum as a place for businesses such as yourself to tell us what you think, and to suggest improvements on how we can continue to make our software better! We'd love to hear your thoughts on the forum as it's the best place to elaborate on what enhancements you'd like added and to make your voice heard. The big reason we're here today is because big companies like Mindbody haven't been addressing issues affecting their software and they haven't been listening to their customers, all while the price keeps going up! At WellnessLiving we listen, because your satisfaction is our top priority! Aiden P. (Customer Advocate) JB Joseph B. Owner Used the software for: Less than 6 months ### "Great idea, not ready for release" January 15, 2018 1.0 Pros Great looking interface, innovative marketing tools. While it's more expensive than Pike13, it isn't nearly as pricey as Mindbody. Cons First of all, I hope to edit this review and leave more positive comments as WL addresses problems. My business has about 500 clients and two locations. We've been trying a number of software solutions, including Mindbody and Pike13 in detail for almost a year. WL is by far the most buggy. I feel like a beta tester. One example: Clients can't enter their birthday on the iPhone custom enterprise app. If you make birthday required, as we did, the client can't get past the registration screen to book classes. This is a simple, small bug, should have been caught even before a beta but it has cost me real money. More bugs: Gift cards aren't getting sent out. The way room schedules are dealt with doesn't make any sense. Appointment requests show up randomly. If a client is registered at another WellnessLiving business it's difficult or impossible to log out of that business and into your business. Their support website is incomplete and doesn't reflect the current version of their software. Specifically this article: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/automatically-booking-assets/ and this article: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/cancelling-repeating-appointments/ show available options that do not actually exist in the software. A deal breaker for some: It's almost unusable on mobile and there's no staff app. When I signed up they said the staff app would be released by end of 2017. Now they've said the BETA will be released "sometime in Q1". If I'm using their production software I don't want to know what their beta looks like. The worst part is that I'm having to convince their support team that I'm even having issues. When I found the birthday bug on the app they sent me a video of an android phone with the birthday working and said "look! it works!" I had to send a video of my iPhone with the birthday not working before they finally said "Ohhhh, we get it, it's an iPhone bug". It doesn't seem like they do any ongoing bug testing and it doesn't seem like their support staff knows all that much about the software. I've downloaded a screen capture app just so I can share my issues with WL with their support team. So why am I still using it? It's got nice design, and some elements work really well with my business. I'm hopeful these problems are just issues with the software being relatively new and they'll address my concerns. I'm worried that these issues are systemic. Right now it's hard to trust them. I haven't even migrated the majority of my clients over because of these and other issues. Review Source Response from WellnessLiving Systems June 24, 2020 Hey Joseph, Thanks for leaving a review. We want to apologize for your experience. Our engineering staff is always hard at work, identifying and fixing bugs to improve the functionality of the software. In each major release of ours, we highlight improvements, new features, and minor fixes we've made, as we do everything possible to enhance the capabilities of the software. In the future please share your feedback on our Community Forum: https://community.wellnessliving.com/. Our Forum is where our customers can ask questions and report issues. We always take concerns like yours very seriously and our Forum and support team are there for you every step of the way to address your issues. Again, thank you for your review! - Natasha B. (WellnessLiving Customer Advocate) SS Shelby S. Admistrative Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good Functionality" December 17, 2021 5.0 A lot of admin has been automated (autorenewing packages, renewal reminders, etc.) THe customer service has also been excellent - quick replies and helpful/friendly staff. Pros Being able to book clients indefinitely in a weekly spot without having them pay is very helpful in scheduling special events for the future. It's also good to see if people have paid or not, or if there are any outstanding notes on their client file - directly on the appointment. Cons I've had a few hiccups with the auto-renew feature on session packages, including early renewals and application of new packages to strange dates (rather than consecutive upcoming dates). However, when I brought this up to our account manager, he was very quick to get us in touch with support to solve the problem. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[RhinoFit](https://www.capterra.com/p/166393/RhinoFit/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving The pricing was better (And better signup bonuses) plus we liked the look of it better. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) We needed more functionality than Acuity had to offer (ie. waitlist, autorenewals, etc) Review Source Response from WellnessLiving Systems January 6, 2022 Hey Shelby, Thank you for taking the time to write us this awesome review! When we say all-in-one we mean it, and WellnessLiving has the depth and functionality you need to manage your business with ease. From scheduling to payments to reporting and beyond, you'll get all the bells and whistles you'd expect from a premium software service but at a budget price! It's not easy running a business but WellnessLiving support makes it easy to find answers, get software help and to obtain knowledgeable reassurance at a moment's notice. We know when you need help, you often need it fast and that's why our huge team of software experts is always on standby, ready to answer that call or email! Our team members are enthusiastic to help each business we work with and they're keen on making your experience a great one. Thank you for being part of the WellnessLiving family! Tony M. (Customer Advocate) CW Chris W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Extremely unreliable and Very glitchy" January 4, 2023 1.0 My companies overall experience has been terrible. While there are some things we like about Wellness Living, the bad WAY outweighs the good. We have significant problems on a monthly basis. It is literally a thorn in my office managers and my staffs side. The whole point of going with a software like this was to make my life easier not worse. We've been using Wellness Living for 3 years now. I've stuck with it this long because it is such a massive undertaking to switch to a new system. We've put so much time and effort into moving to Wellness Living and we've tried to make it work for us and live with the unreliability. The issues we've had this week are the last straw though. We are actively looking for another company to switch to. I'm not looking forward to the massive undertaking it will be to switch to another company, but we just can't deal with how unreliable Wellness Living is anymore. Pros I like the idea that it has the potential to streamline and consolidate a lot of moving parts that a business has into one place. Unfortunately it just isn't very good. Cons I can't count the amount of hours my office manager has to spend "fixing" things gone wrong on a near weekly basis. The software is extremely glitchy. We have customers being charged for things without their consent even after we have canceled recurring memberships, etc. My staff absolutely hates the mobile app. It is not user friendly at all and constantly has glitches. Customer service is horrendous. When you finally get the opportunity to talk to a real person on the phone you are likely to get nowhere. If you are fortunate (which is rare) you may be able to get someone on the phone that you can actually verbally understand. When this rare thing happens, you can actually get some issues solved. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving They promised a great software and experience. Turns out they talk a big game but provide a product that is unreliable. Review Source Response from WellnessLiving Systems January 13, 2023 Hi Chris, I am so sorry this has been your experience. One of the things we focus on at WellnessLiving is the customer support, which is hugely important for anyone running their business through a software platform. If you've seen some of our other reviews, we're one of the top rated software providers not because things always go perfectly smooth but because we're all about supporting our customers and we don't quit until you have some great solutions. We actually encourage our customers to contact us any time they have a problem so we can provide assistance right away, often the fix is a setting in the software or in some cases it can be as simple as updating the user's device or web browser. I reviewed our records over the past year, unfortunately it seems we never heard from your business that you were having these issues but not to worry, we are committed to your success and I am fully available to help get you solutions right away. I left you a voicemail, if you could please call me back or alternatively respond on my email whenever you have some time and we can get on a call this week. Sarah M. (Customer Advocate) CB Chris B. owner/manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Website design" June 7, 2023 5.0 My overall experience with Wellness Living has been excellent. I highly recommend their services! Pros The design team was extremely easy to work with. They listened to my wants and needs. I have over 260 pages that needed to be created and they completed the project weeks before I anticipated. Amazing!!! Cons The change from Mindbody to Wellness Living was a little rough. I attribute much of it to the lack of experience my team had with this type of management software. Wellness Living's customer service was excellent it helped us work through our challenges. Review Source Response from WellnessLiving Systems June 20, 2023 Hey Chris, Thank you for the amazing 5-star review. It's incredible to hear about your firsthand experience with Presence—our agency-style website design and management service. It's great to hear that our design team was a breeze to work with! A lot goes into growing a fitness studio or gym, and your online presence sometimes gets overlooked. That's why we're so glad that Presence has become an integral part of your growth strategy. It's doing wonders for your search engine optimization (SEO) and helping you attract, convert, and retain more clients for the long term. And, Chris, you'll be happy to know that we've made huge improvements to Presence recently, enhancing the design and user experience to make your website even more user-friendly. But that's not all—there's more to come! In the next few months, we'll be updating the functionality of Presence with features like Forms, FitVID on Demand, FitLIVE, and conversion-optimized booking flows. So, get ready for an even better experience ahead! Switching to WellnessLiving and Presence was definitely a no-brainer, although it may have taken some time for you and your team to learn the software. But please know that we're here for you every step of the way. If you ever have any questions or need assistance, our Knowledge Base is a great resource to find answers and guidance. I've included the link for you here: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Thank you once again for choosing WellnessLiving. We're truly excited to be a part of your business's growth and online presence journey. If there's anything else we can do for you, please don't hesitate to reach out. Aiden P. (Customer Advocate) AC Anna C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software, Excellent customer service " September 25, 2023 5.0 Customer service is amazing, they truly care about their clients Pros Great software, regularly updated with new and helpful functions to grow business Cons As with all software, sometimes there are glitches, particularly with the apps. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MINDBODY was increasingly expensive and customer service was awe full. Review Source Response from WellnessLiving Systems October 6, 2023 Hi Anna, Thank you for taking the time to share your feedback. We're thrilled to hear about your positive experience with our software and customer service! We take pride in providing software that helps businesses thrive, and it's fantastic to know that you appreciate our regular updates and new functions designed to support your business's growth. Remember, we encourage users to share their feedback and ideas on our Community Forum: https://community.wellnessliving.com/page/home/. Your input helps shape the future of our software, ensuring it meets your evolving needs. We're delighted that you've found value in switching to WellnessLiving from Mindbody. We believe in offering not only great software but also exceptional customer service. Our team is committed to providing the best possible support and ensuring that our clients receive the assistance they need. But we do understand that software, like any technology, may occasionally encounter glitches. Rest assured, our dedicated team is always working diligently to address any issues promptly and ensure a smooth experience for our users. If you have any more questions or concerns, please don't hesitate to reach out at support@wellnessliving.com. You can also visit our Knowledge Base for even more guidance on specific features at: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Once again, thank you for choosing WellnessLiving as your business management solution. We're here to support your success and look forward to being part of your journey as you continue to grow and thrive. Best regards, Jeremy I. (Customer Advocate) Talk to a Capterra advisor for free and get results within 15 minutes.