# Page 13 | WellnessLiving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is WellnessLiving the right Gym Management solution for you? Explore 608 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145039/WellnessLiving/reviews --- WellnessLiving 4.4 (608) [View alternatives](https://www.capterra.com/p/145039/WellnessLiving/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of WellnessLiving ## Showing most helpful reviews Showing 301-325 of 608 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SI Stella I. manager Sports Used the software for: 2+ years ### "Infinitely Grateful " November 4, 2021 4.0 the ease of use for the clients and myself has been top notch Pros I love the ease of use. I love the app. I am not technical at all and I can use the app for the employees and the customers with ease. When I chose Wellness Living I came from another really big software in my business and I am so glad I switched! Wellness Living has given me so much support, I am infinitely grateful ! Cons I cant delete my old payment options for my old credit cards Alternatives considered [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Reason for choosing WellnessLiving i liked the feeling better Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) mind body was too hard to use and didnt have an app Review Source Response from WellnessLiving Systems November 13, 2021 Hi Stella, Thanks for taking the time to write us a review! We are immensely grateful for being the software you've chosen to run your business, and we know that we succeed only so long as we continue to offer you the best value out there. At WellnessLiving we support businesses of all sizes, ranging from small one-person studios to multi-location franchises which is why it's so important for us to keep investing in the highest level of customer service. We get customers switching over from Mindbody every day, and many of the stories are the same - the transition was simple, the software is much easier to use, and the customer service is worlds apart! Please give us a shout on the Community Forum or contact us in support and we should certainly be able to help you with removing old payment options. Again, thank you for your great review, and remember, we're in this together and looking forward to helping your business thrive! Jayden A. (Customer Advocate) VM Virginia M. Yoga Studio Owner Health, Wellness and Fitness Used the software for: 2+ years ### "WL Yoga Studio - Great Software" November 5, 2021 5.0 Pros I have been using WellnessLiving for two years, since the opening of my yoga studio. I had used other software at different studios for many years prior, and WL is far and away superior to the others. From an admin standpoint, it is easy to use and very intuitive. The interface is user-friendly. They’ve thought of everything from client retention and promotions. It really does save so much time. Our students love the app. It is a rare circumstance that people have any trouble doing their own admin like purchasing passes, enrolling in workshops, booking for classes… Again, it saves so much time on my part. I don’t even have a desk at the studio - everything in the system is done on my phone or iPad with a few clicks. Also, in the rare times I do need support, all I do is email, and I get a quick and thorough response. The on-boarding process was seamless and the WL team has such a great, well-organised process to get a new business up and running. I would recommend this software 10x over to any yoga studio owner. Thank you, WL! Here’s to many more years to come. Virginia Movement Vitality Yoga & Mobility Brisbane, Australia Cons Not sure if this exists yet but a branded app for Android would be helpful. iPhone app is fine but the Android users have to use a non branded app which gets confusing. Review Source Response from WellnessLiving Systems November 26, 2021 Hey Virginia, Thank you for taking the time to share your incredible WellnessLiving experience! We appreciate all feedback and amazing business owners like yourself play a big part in helping us improve as a company. WellnessLiving was founded as a solution for studios seeking an all-in-one software solution at a fraction of the cost as compared to other software companies, and many of our customers are small businesses. Because of that we're always aiming to include as many features as possible while keeping the software intuitive and easy to use. Nowadays everyone is always carrying their phone with them, and we designed the app to be as simple to use as possible so your clients can access your business on the go at practically any time. Just wanted to let you know we that we have the custom branded app for Android on the Google Play Store and we'll have your account manager reach out to you to discuss that and make sure you get the possible rate :) Jack T. (Customer Advocate) EY Elshad Y. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "I am very disappointed with this system" September 21, 2023 1.0 Pros I still try to fix all issues. but looks like it's impossible. just waiting for my patience to burst. Cons I am very disappointed with this system. I recently moved into it with my two yoga studios! Every day my clients complain about problems! Instead of adding new functions, it would be better to make sure that the basic ones work! Every day I encounter malfunctions. The transition from the previous system took two months. I'm already looking for another one Review Source Response from WellnessLiving Systems September 25, 2023 Hi Elshad, I want to start by expressing our sincere apologies for the frustration and inconvenience you've experienced with our system. We understand how important it is for your yoga studios to run smoothly and efficiently, and we're truly sorry that you've encountered issues that have affected your clients' experiences. Your feedback is invaluable to us, and we take your concerns seriously. After reviewing your account, I noticed that your business went "Live" with WellnessLiving last month, and as a new customer, there can sometimes be a learning curve. But we got you, Elshad. Many of your issues can be resolved swiftly with a quick conversation. To address these concerns effectively, I'm personally setting up a call between you and a senior member of our Customer Excellence Team. Expect them to reach out shortly. Their expertise will be dedicated to resolving all outstanding issues and ensuring a smoother experience moving forward. We appreciate your patience and the opportunity to make this right for you. Your satisfaction remains our top priority, and we look forward to working closely with you to improve your experience with WellnessLiving as we provide the level of excellence you deserve. Warm regards, Janet L. (Customer Advocate) KM Katie M. President and Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "WellnessLiving is an all in one, inclusive software that is perfect for any wellness business." April 14, 2022 5.0 My favorite part of WellnessLiving besides the customer service is that I have my own app that is free for my clients. Many people live on their phone in this age, so it's extremely convenient! I'm almost always able to reach a live person if I need help with anything. I've never really waited on hold more than a couple minutes. If someone doesn't answer, my call is always returned, and there's always a follow up. That is extremely important to me. Pros I like that this software encompasses all the features I need - scheduling, membership/client database, reports, store inventory, point of sale, appointments, classes/events, marketing, notifications, etc. There are just so many features, and it's very customizable. Cons At first some things were confusing to me, but it's more because I've never been in this role before where I've needed to completely implement a full software system for a business. Someone was always able to help me find a work around if there was something I needed to do and couldn't figure out how. Reason for choosing WellnessLiving The variety of features - it had everything I need. MindBody does as well, but the price of MindBody is way out of my budget in order to get the features I have right now with WellnessLiving. I also heard negative feedback about their customer service. Review Source Response from WellnessLiving Systems April 22, 2022 Hi Katie, Awesome review! We really appreciate it! We may get customers that come to our platform because of the affordability, but they truly become part of the WellnessLiving family when they experience how easy and convenient it is to use our all-in-one platform. From our free mobile apps, marketing and notifications, booking and payment tools, and much, much more, we make it simple to manage and grow your business better than any other software! We also appreciate everything you said about our customer support team. Our customer service reps are simply the best in the business. We go above and beyond and train your staff to make sure you're completely comfortable with the software. Every problem you need help with, we'll be there for you every step of the way! Again, thank you for the review and whenever you have a question or concern, don't hesitate to reach out! Natasha B. (Customer Advocate) TC Towani C. Chief Energy Overhauler Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy and effective for online and in-person studio booking" August 24, 2023 5.0 LOVED the onboarding and support I received Pros The ease of use for clients. Intuitive. Cons Not having course hosting features, particularly for online courses. Reason for choosing WellnessLiving Felt better and liked the integration with Google Maps Review Source Response from WellnessLiving Systems August 29, 2023 Hey Towani, Thank you so much for the amazing review! We are ecstatic to hear that WellnessLiving is making it really easy for your clients to book online. Some people out there are tech-savvy and others not so much, so you definitely want a platform that anyone can use to make a booking or purchase at your studio with just a few clicks. I just wanted to let you know that our Events tab is specifically designed for hosting courses, enrolments and events so you should be able to use that feature for those purposes. And, guess what? It's fully integrated with Zoom so you can do them virtually or in-person, it's up to you. To help you get started, I'm popping in a link to our Help Center article down below. It's chock-full of all the info you need to make the most out of that feature. We've got over 1000(+) articles that cover every nook and cranny of the software, so I highly recommend you check it out! Please also know that you can contact our Customer Support Team 24/7 (at no cost!) if you'd like assistance from one of our system experts on software use, how to's, and even recommendations on best practices. We're super appreciative of the opportunity to help thousands of businesses like yours succeed and grow every day and we'd be happy to answer your questions. Thank you for choosing WellnessLiving! Help Center link: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/events/ Jack T. (Customer Advocate) Raul Antonio Z. Graduate Entertainment Used the software for: I used a free trial ### "Manage and grow my business" July 1, 2023 5.0 This all-in-one business management software has been a great help in managing and growing my business. It has given me all the tools I need in one place, which is very convenient and saves time. Pros It is your all-in-one platform that provides me with all the tools I need to run and grow my music school business. With your online booking system, I can easily manage my schedule and allow my clients to book classes and appointments conveniently. Cons Although they offer training and support, it took me some time to fully understand how to use all the features at my disposal. I have also noticed that sometimes the user interface can be a bit overwhelming due to the amount of information and options available. Review Source Response from WellnessLiving Systems July 7, 2023 Hey Raul Antonio, Thank you so much for the wonderful feedback! We truly appreciate it. It's fantastic to hear that our appointment-based scheduling and client booking software has been a tremendous time-saver for your music business. There's a reason why 94% of companies prefer an all-in-one solution like WellnessLiving, allowing you to eliminate the need for multiple, complex systems and you can communicate and collaborate with your clients and team effortlessly. A couple tools that are great for this are our mobile apps—Achieve Client App and Elevate Staff App. For your staff, you conveniently streamline your day-to-day operations, scheduling, and staff management, while for clients you personalize the booking experience, leading to more conversions, higher retention rates, and an increase in revenue. Definitely a win for your business, Raul Antonio! We've noticed that you recently joined the WellnessLiving family, and we want you to know that we're here to support you every step of the way. We understand that learning new software can sometimes be overwhelming, but rest assured, we've got your back. Whether you need additional training, support from our Community Forum, or guidance from our Knowledge Base, everything we offer is designed to empower you as a business owner. Feel free to explore our community-driven platforms for further assistance: Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ And remember, Raul, we also provide personalized 1:1 training sessions to ensure you have a comprehensive understanding of our platform. Just give us a call or send us an email, and we'll be more than happy to set something up. Thank you once again for choosing WellnessLiving, and we're thrilled to be on this journey of growing your business together. Warm regards, Brad P. (Customer Advocate) LH Lauren H. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Very Happy Studio" February 21, 2022 5.0 I was hesitant about switching to Wellness Living because I honestly thought it was just too good to be true. However, this company is everything it says it is and more. The affordability and value is hands down the BEST in the industry. They have a "small business" approach with industry leading standards and service. I truly LOVE this software and this company. Pros Ease of use, attractive interface, Impeccable customer service! I'm consistently blown away with how great this software is! The customized white label app is so professional. Being a very small studio and having our OWN app for our clients has had such an impact on our business. Cons I don't really think there is anything I don't like about this software. I'm able to use and experience it exactly how I need to. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Head to head comparison, Mindbody didn't stand a chance. I get everything I wanted at a fraction of the cost. Review Source Response from WellnessLiving Systems February 28, 2022 Hey Lauren, Thanks a lot, we're really glad to hear you're happy after making the switch to WellnessLiving. We like to focus on the simple things that businesses are looking for in their software: great features, ease of use, and top-quality support. It's helpful when things flow smoothly on their own and you don't have to spend a lot of time tinkering with a complex interface or learning how to use the software. It's also great to hear you got the custom branded app for your business. That's another important dimension of your client experience, and since most people are doing it on their phones it's pretty important that you deliver the same professional service to them on the app as you would online or in-person. At the end of the day, it's all about delivering a great experience to your clients and we aim to give businesses of all sizes the tools to do that, at an affordable rate. Thanks again for the review Lauren! Alli Y. (Customer Advocate) BT Brittany T. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Love this app" September 16, 2021 5.0 Love!! Pros It is so helpful for people to be able to book their classes and for staff to be able to see how many members are in our classes. Cons I wish the member sign up was less steps. ( I know I can avoid this with the other package) Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving More affordable and Wellnessliving took the time to talk with me and show me all the options and explain the app. It was hard to get a hold of someone at Mindbody and it was too spendy. Review Source Response from WellnessLiving Systems September 23, 2021 Hey Brittany, We love your positivity! Running your fitness studio from your phone has never been easier using our Elevate mobile staff app. We've added tons of features to help you manage your classes and keep track of your clients, all with just a few taps on your screen. We're all about giving businesses the next-gen management tools they need to grow and we've packaged it in an easy-to-use interface that both staff and clients love. And at WellnessLiving, you can always count on having the support when you need it. Call or email 24/7 - no matter the question, issue or inquiry - just let us know, and our support team is keen on helping you find the solutions you're looking for. It's why thousands of fitness studios are making the switch from Mindbody every year! Thank you for writing such an amazing review Brittany, we can't tell you enough how much we appreciate the kind words! Natasha B. (Customer Advocate) KP Katie P. Owner Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "good software" November 6, 2023 4.0 Pros the custom app is great and customer service is outstanding Cons some of the scheduling features are cumbersome and need improvement in addition to making changes to individual's accounts Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) cost and poor customer service led me to Wellness Living Review Source Response from WellnessLiving Systems November 15, 2023 Hey Katie, Thank you so much for taking the time to share your positive experience with WellnessLiving! We truly appreciate your kind words and are thrilled to hear that you've found our custom Achieve Client App to be a great asset. It's fantastic to know that it provides you with a seamless branded experience while streamlining your business operations. We also appreciate your feedback regarding some of the scheduling features. For any concerns or improvements you'd like to discuss further, please feel free to call and leave us a voicemail or send an email to support@wellnessliving.com with a detailed description of your experience. If you ever want to request enhancements, our Community Forum is a great place to connect with us. You can find it here: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing WellnessLiving, and we look forward to continuing to support your business. Warm regards, Susan B. (Customer Advocate) VR Verified Reviewer Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Wanted Wellness Living to work for me" May 1, 2019 4.0 I used this for personal training memberships and this system did not function. It started giving clients more sessions available to use when clients had not paid for sessions. It didn't give the correct amount of sessions clients paid for. The session counts vs how much client paid monthly were always wrong. This made for a huge nightmare financially and h to do every client manually on paper while paying Wellness Living. The support staff had no resolution "they're looking into it" "there's a problem with this and we're working on it" No fixes made, just band aids. Clients were frustrated in that they couldn't book due to difficulty - not easy system compared to others they had used for different companies. Clients got frustrated paying money then their session counts wrong. Clients got frustrated because the app always had a glitch or wasn't working right. Many technical issues with Wellness Living and their support staff were hit or miss. I really wanted it to work because they have everything I need. But after 2 years and literally daily phone calls on client accounts, I switched companies. I would not recommend Wellness Living. They are trying to do too much too fast and their system isn't working properly. This is for personal training and bootcamp businesses I have. Pros Affordable and offered everything needed. Cons Offered everything needed but functions did not work. Difficult to use for clients. Functions they had did not work such as rollover sessions. Created a bookkeeping nightmare went they did upgrades and messed up every accounts sessions (credited and debiting client sessions the were or weren't paid for). There's no management to call - they only give you on boarding and tech support. Review Source Response from WellnessLiving Systems May 6, 2019 Hi, we're glad to hear that WellnessLiving was an affordable option that offered all the functionality you needed to run your business, but I'm sorry to hear that the WellnessLiving software ultimately did not work the way you wanted it to for your business. I understand it can be frustrating when a resolution cannot immediately be reached and I understand how important it is to have information displayed accurately in your system. We work with so many personal trainers and have helped them grow and scale their business, we would love to take a deeper dive into your setup and review you settings to ensure all is at it should be. Thank you for taking the time to leave a review. We always value hearing our customers opinions no matter what, and will continue to strive to do better. Can you please call our VP Joshua directly a 1-888-668-7728 and he will do everything in his power to make sure you get the resolution you need and deserve. CH Colin H. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Overpromised, Underdelivered - Extremely Poor Customer Service" March 14, 2022 2.0 Where to begin? The salesperson we spoke to made promises about the software that they failed to deliver on -- we're a semester based business and the software was not set up for that. We had to perform numerous workarounds that took hours to complete on a daily basis--and, due to this, were unable to use 90% of the automation that had attracted us in the first place. The software itself looks nice but it is massively overengineered and requires extensive training to use properly whereas competing software (that we eventually switched to) does everything that we need with not training at all! We told them what we needed, they said it would work, and then it didn't--eventually they even started saying that they would need to code new 'enhancements' to make it do what we needed but that it would take months. Customer service is awful. We never were able to get back in touch with our initial salesperson and, after we signed the contract, the service kept getting worse. Once it became clear that the software would not deliver on promised features it took THREE months to cancel the contract, and they continued taking monthly payments in the interim. Most recently, I found that they never cancelled the merchant services account as promised and hundreds of dollars were charged without my knowledge over the course of five months (I'd had taken a new job so my partner was running things), and they still refuse to refund the amount! A nightmare company. I do not recommend them! Pros \- Automatic Payments - Sleek Design - Scheduling Software - Mobile App (costs extra) Cons \- Requires a great deal of training to even begin to use. - Overdesigned and packed with features yet fails to tailor itself to your businesses needs. - Expensive compared to similar software. - Bad customer service (expanded on below). Review Source Response from WellnessLiving Systems April 2, 2022 Hi Colin, Thank you for taking the time to write us a review. When you sign up at WellnessLiving, we aim to exceed your expectations and we do everything we can to ensure your migration is seamless and headache-free. Our platform is an all-in-one tool kit to run your entire business and a lot of customers tell us the interface works so well because it makes it so simple to do everything you need with just a few clicks. It's easy for staff to do their tasks, it's easy for clients to book classes or add their billing info on their membership, and you get to save a lot of time. We truly care about your success on our platform and I'm really sorry to hear you've been having these issues. I'd like to get in touch to find out a more about what happened and to make this right, I've sent you an email, please respond whenever you can or alternatively call me on 1-888-668-7728 and I'll personally see to it that you receive the support you've been after. Tony M. (Customer Advocate) VM Victoria M. Studio Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Love Wellness!" August 24, 2022 5.0 I'm not a techy person, and I don't have a massive team behind me but Wellness Living makes it possible to keep up with the big dogs. Pros Love that the software is easy to navigate, the help bar is actually helpful, customer support is available when you need it, they are friendly, efficient and always looking for ways to improve. So many awesome resources! Cons Before I met with a business advisor, I felt like there were so many tools I just didn't know I had or how to use them. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Ease of use, bang for my buck, appearance, efficiency and ability to customize so many aspects for my business. Wellness is the bones to my business. I get to decide everything else. Review Source Response from WellnessLiving Systems September 3, 2022 Thanks for the amazing review Victoria! We believe in the power of positive reinforcement and when we focus on your success as a business, it helps us succeed too. Continuous learning and improvement is a never-ending process that allows us to build our software into a more robust product with every update and we've only been able to do it with the help of amazing customers such as yourself. It's easy to get lost in the specifics of individual features, but the overarching goal for us has always been to make business management software easier to use. That tends to make things more efficient, it eliminates headaches and it gives you more of your time back every day to focus on doing what you love and running your business. We're looking forward to much more continued growth, together! Natasha B. (Customer Advocate) LA Lara A. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Game Changer" February 18, 2021 5.0 Right from the start Wellness living were there every step of the way and have helped shape my Pilates business to run like a dream. Everyone at Wellness have gone out of their way to help and explain how I should be doing something or how to set up an area of the system to work it best for the business. In fact, some of the skills I have learnt from them, I am now able to use in my day job. From the start, Wellness Living has exceeded my expectations from a customer service point of view. They have patiently worked around my lack of IT knowledge to working across time zones - (I am UK). Pros The ease of access for myself and my clients is brilliant. All my clients love the fact that all they have to do is download an app in order to view, change or make an appointment. the integration with zoom has been a life saver during lockdown. I also really like the fact that the system sends out automated emails as a reminder for their appointments and even wishes our clients a happy birthday which is a personal touch that makes all the difference. Integration with my website was seamless as was transferring my existing client data Cons I had to really think about this and the only thing I could come up with is that for a new user or member of staff, its difficult to explain the difference between purchase options and appointments. Switched from [Near Me](https://www.capterra.com/p/177813/Near-me/) Near Me did not have the functionality I needed. The system was clunky and I was not receiving the support I needed. Review Source Response from WellnessLiving Systems February 23, 2021 Hey Lara, Thanks for the great review! At WellnessLiving we've given businesses a powerful set of features that are tailor-made to enable them to move services to virtual and add new revenue streams. With features like the mobile client app and our integration with Zoom, booking virtual services has never been easier for your clients. We're delighted to hear that your experience with our team members has been so positive and this is exactly what we're aiming for as a company. Be it from Onboarding to Customer Support, our agents won't just go through the motions but they'll actually CARE about your experience, they'll provide the best solutions to your inquiries, and they won't be afraid to make a helpful insight or recommendation when one comes to mind! At WellnessLiving, we know that not everyone who uses our software has the time to become a software expert. We'll handle that, so you don't have to! Thank you for choosing WellnessLiving! Gregory G. (Customer Advocate) SN Shirley N. Owner Consumer Services Used the software for: Less than 6 months ### "The software did not work for my company" January 25, 2024 1.0 waste my time and money they do not offer free trial because the company have a lot of services they do not stay. Pros The deposit payment for services with automatic remaining. Cons Can not do multiple services check out the client have 5 services have to do one by one, and the reports. It's too big all the software on the screen. The filter the calendar it's to big can not see the apply on the screen have to scroll down and disappear have to start all again. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The book it's match better, send text to esthetician when the client checks in, the appointment change color when check in, check out, and do multiples services check out. the reports I can see all in the same page. The Data daily Close out report everting sold that day how much in cash, each credit card, tips, product sells, taxas, services by revenue, Free services. All in 1 page. Review Source Response from WellnessLiving Systems January 30, 2024 Dear Shirley, We are genuinely sorry to hear about your experience with our software. Your feedback is valuable, and we appreciate you taking the time to share it. We understand the frustration you've encountered with the limitations on multiple services checkouts, screen size issues, and calendar filter difficulties. We are continuously working to improve our software, and your insights will help us address these issues more effectively. Regarding our trial policy, we understand how challenging it can be for businesses with a diverse range of services. We’ll consider your feedback in revisiting our trial options. Please know that your satisfaction is our priority, and we're committed to making the necessary improvements to provide a better experience for you and others. In accordance with our service agreement, a senior member from our Customer Solutions Team will be reaching out and providing you with additional assistance. Warm regards, Isabelle S. BS Brittnie S. Owner/Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Wellness Living - Great for a small yoga studio!" June 12, 2022 5.0 Wellness living allows us to track and communicate with clients very easily. If provides us a seamless booking process for our clients and has and endless amount of reports available that help us manage our business decisions. Pros My favorite part about wellness living is the customer service and support. There are so many things this software can do and it can seem overwhelming at first, but there is always someone available to help via phone or email. Wellness Living allows us to do everything we need for our studio. Cons There are only a few things I don't like - The client sorting/filtering process is a little tedious when running reports or viewing different types of clients. Also, I know they're working on it, but the messaging feature is not available on the mobile app yet. Review Source Response from WellnessLiving Systems June 21, 2022 Hi Brittnie, Thanks for the great review! WellnessLiving is perfect for small yoga studios. We make it simple to run your business, save valuable time on your day-to-day and help fill your classes through the power of software. Ease-of-use and powerful tools like rewards help encourage your clients to book more often, and we also have advanced reporting features so you can keep a close eye on what's going on and to capitalize on important statistics like your sales and attendance figures. We want to help every business grow and whenever you need our help, our Customer Support Team is there for you. It makes us really happy to hear that you were able to get the help you needed from our team, because we know what it can feel like as a small business owner when there's a lot on your shoulders and you just need that expert advice to help with your question and give you that peace of mind. Thank you for choosing WellnessLiving! Brian S. (Customer Advocate) VR Verified Reviewer former business owner and coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "disappointing, stressful, not working, waste of time and nerves" August 1, 2022 1.0 Pros after initial excitement and an authentic support to WellnessLiving there was nothing what I could enjoy Cons Despite my efforts and despite the intervention of their customer service on all tiers, including an expert, membership appointments were counted faulty, adding or subtracting clients' appointments at random. There was a mess with payments Undefined quotes were charged to clients at random. I lost a lot of time and nerves in the process. Keeping it short, the time I spent trying to crack this software as well as the stress it caused impaired my relationship with my team and clients. As a result, I closed my company and gave up pursuing a career in the fitness industry after 15 years of being a coach. Their data migration from your previous software is a joke. Avoid this software at all costs. Review Source Response from WellnessLiving Systems August 11, 2022 Hi, We're really sorry for your poor experience. Our mission at WellnessLiving is to provide the very best in business management software by focusing entirely on your success as our customer through features, pricing, and most importantly, support. We're grown to the company we are today by always listening to our customers and continuously working on improving wherever possible. I'd really like to get in touch to obtain more information about your experience so that I can help our company improve, and to make this wrong, a right. I sent you an email, if you could please respond or alternatively please call me on 1-888-668-7728 whenever you're available and I will personally see to it that this is fixed, right away. Natasha B. (Customer Advocate) SN Samuel N. IT manager Computer Software Used the software for: 2+ years ### "How to stay fit and healthy! " May 9, 2023 5.0 Pros It increases productivityReduce health care costs Cons It's Abit expensive compared to other softwares Review Source Response from WellnessLiving Systems May 15, 2023 Hey Samuel, Thanks so much, we appreciate it. We're the perfect solution for businesses in the fitness and wellness space. Super simple for anyone to set up an app and booking system for their clients. Just a few clicks and now your clients are booking on the go, they're tracking their progress, and you're helping them with their health and wellbeing even when they're not physically at the studio. The key is having a platform that is really easy for your clients to use, and that's where WellnessLiving comes in. I want you to know that we recently updated all of our pricing plans, so we currently have a few options available at even lower prices depending on the specific features you need. Please don't hesitate to contact our support team if you have any questions, we'd be happy to help you find the right plan for your business. Thank you for choosing WellnessLiving! Aiden P. (Customer Advocate) LD Lara D. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Support team review" May 20, 2024 5.0 Really helpful onboarding team and \[sensitive content hidden\] was really helpful with some finance issues. Pros I like the support your receive and helpful staff Cons Poor integration with Meta ads, not enough marketing & pixel integration to get smoother sales funnels Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing WellnessLiving Great cheap intro offer, other local users so familiar with the system. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Needed greater flexibility of booking & managing other teachers classes Review Source Response from WellnessLiving Systems May 27, 2024 Hey Lara, Thank you for the fantastic feedback, and we’re thrilled that a referral led you to WellnessLiving. Our support team is proud to have streamlined your onboarding process, ensuring a smooth transition. Unlike Acuity Scheduling and Momence, WellnessLiving offers a comprehensive solution that improves all aspects of studio management. Our system supports flexible bookings and integrates advanced marketing tools to create efficient sales funnels that convert leads into loyal clients. We’re committed to providing a reliable, user-friendly, and cost-effective platform with 24/7 customer support, designed to help you attract, convert, and retain clients effectively. Thank you for choosing WellnessLiving. Best regards, Anthony S (Customer Advocate) TK Tara K. Coach Individual & Family Services Used the software for: I used a free trial ### "Avoid! Waste of time and money!" May 14, 2024 1.0 When I first looked at WellnessLiving they were way too expensive. They call me to tell me they have drastically dropped their prices so I met with them and it seemed like a good fit. I met once with an onboarding specialist and she told me to log into my account with the login info given to me in an email and gave me her contact info, did a short demo and gave me some homework to do to set up the system on the back end in my account before our next session. After our meeting I try to login and I cannot get into my account. I quickly learn that they extremely poor customer service. I email the onboarding specialist and it takes her over 36 hours to reply and then says she doesn't regularly check the email she gave me during our 1st call. When I tried to call her and tech support, no one answered the phone. I have asked that they refund 4 days ago because I haven't used their service nor do I want to because their customer service is so poor. No response in 4 days! Avoid!! Pros Unsure because I never got to use it as I couldn't get into my account. Cons Lack of customer service and professionalism Being billed for a service I haven't used and no one returns calls or emails Review Source Response from WellnessLiving Systems May 16, 2024 Hi Tara, Thank you for your feedback. We sincerely apologize for the issues you've experienced. At WellnessLiving, we aim to deliver a seamless experience, and it's clear we missed the mark this time. We understand your frustration, and agree that taking 36 hours to get back to you is unacceptable. We’re taking steps to enhance response time and ensure more effective communication to prevent future issues. We have left you several voicemails and are eagerly awaiting your response to process your refund, rest assured we’re committed to resolving this promptly. Your feedback is invaluable in helping us improve and provide better service. We hope to have another chance to meet your business needs and show you the true value of WellnessLiving. Warm regards, Anthony Spagnuolo (Customer Advocate) VR Verified Reviewer Data Analyst Retail Used the software for: 2+ years ### "A System with Great Potential" October 25, 2018 5.0 Use it every day and love it! Pros I store my appointment details on my calendar, but I can’t keep track of them when I’m in a hurry. WellnessLiving is a lifesaver especially for people like me who need to be organized and reminded about my meetings. It contains a simple interface which is straightforward to use. The best part is I can actually book a lunch meeting while searching for a restaurant or location on Google. Our staff can check co-workers schedule and manage appointments simultaneously using this software. No need to pick up the phone or send an email to check if you’re available on that date. Cons I was quite disappointed with the customer support. They were slow to respond and not knowledgeable about the software. They need to train them to be more equipped for troubleshooting concerns. Review Source Response from WellnessLiving Systems May 2, 2019 Thanks so much for taking the time to review! We're so glad to hear you think of WellnessLiving as a lifesaver and that you are using it every day and loving it! That is absolutely our goal when it comes to helping our customers achieve their highest level of success! We're also glad to hear you find our interface simple and effective when booking your appointments. We know that is vital when you are running a business and are busy yourself! I'm sorry to hear you had a disappointing experience with customer service, it is always our mandate to put our customers and their unique business needs first and we take pride in our level and speed of service and our knowledge about the product. If there are specific concerns about the software or issues that may arise, the fastest way to reach our Customer Excellence Team is to open a ticket in our Support Portal. We certainly hope you continue to love using the WellnessLiving software and feel confident in contacting us anytime for support. CE Craig E. Owner Used the software for: 1-2 years ### "It is easier to use and a great price, making the switch was one of the best decisions we've made." December 21, 2017 5.0 Pros I made the switch to WellnessLiving in Nov 2016 and we are so glad we did! We used Mindbody Online for over 6 years and found MBO to be very expensive and complicated to manage. We wanted something simpler at a good price. After completing several online demonstrations of some other softwares, we were more than pleased with WellnessLiving. After the switch, the WL team took time to train us, answer questions, and gave us as much time as we needed to be comfortable with the software before the transition. Transferring the data was probably the most stressful part of the process, but the team at WellnessLiving made it quick and painless. We did have 1 error after the transfer and they were quick to make the correction to the system. There was no extra work on our part! Staff and clients were a little nervous about the transition, but once they got a chance to see and experience the new software, we have had nothing but compliments. Our online sales have jumped 60% - paying online is much quicker and more convenient! The support team has always been very helpful in quickly answering our questions and educating us. Over the course of a year we have seen WellnessLiving implement some amazing upgrades taking our feedback to heart. It is always evolving to serve our studio even better. Switching software can be scary, but with a well managed software like WellnessLiving, it is easier to use and at a great price, making the switch was one of the best decisions we've made. Cons If we have to list a con, the one thing that comes to mind is sometimes the dialog box that confirms a task has been completed lingers a little longer than needed. The site can be a little slow during peak times, but has never been to a point where it's become an issue. Review Source Response from WellnessLiving Systems December 27, 2017 Hi Craig! Thanks for leaving your review and making the switch to WellnessLiving. We know how nerve wracking the transition can seem, which is why our team is so determined to alleviate any related stress and make the process as smooth as possible. We are always here for you and working to make the system work exactly how you need, so be sure to submit any suggestions, or requests you have to us through the Support Center and we will review them right away as always. We could not be happier to hear that your experience over the past year has been so awesome and that you have experienced such incredible growth with us. Looking forward to another awesome year together in 2018! John W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Interface, User Friendly But Has Glitches" May 24, 2019 4.0 Pros My favorite thing about this software is that it's user friendly. Our entire staff finds it so much easier to learn and use than our former software (MindBodyOnline). The mobile version is also great and we love their free app. We don't waste the money for a branded app because their app allows you to be the only studio that your client will see when they login (unlike MINDBODY Connect). In the beginning, I also really liked the customer service. We have been using it for 2.5 years and got in early so they have been great to us. Cons My least favorite part is the reports. They are inconsistent, they don't often make sense, and they are lacking in sophistication. We used to run very extensive monthly KPIs with MINDBODY and now we often don't trust the data. This is a huge bummer. Review Source Response from WellnessLiving Systems May 27, 2019 Hi John! Thanks so much for sharing your insightful review. We are obsessed with providing the best possible studio management solution, so it is awesome to hear that you are so satisfied after making the switch from MindBody to WellnessLiving. Having built ourselves from the ground up, we understand that small businesses cannot afford to be paying extra fees on top of extra fees just to access the basic features you need to run your business. That is why we provide every customer with every tool you need. Our customer service teams are always happy to help you with anything you need and it is great to know that you have had such positive interactions with them. Be sure to let a team member know about any issues you have with reports and perhaps we can help you find a solution. Also, let us know what new features and improvements you would like to see implemented so that we can start building them as soon as possible. Thank you for choosing WellnessLiving! The WellnessLiving Team CM Carol M. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Simplicity Healing Review" October 28, 2020 4.0 Overall, very good! When I first started with them, I didn't feel their setup or tech support were up to the task, especially in light of how much there is to learn w/ the software and how it can be best customized to your business needs, so I had to go through some frustrating fixes and changes initially. BUT, it has improved A TON since and I am much happier now :)!! Also, thanks to some GREAT tech support reps along my path, I now understand the software very well and have come to realize how powerful its functionality is! That is a good feeling and I work thru the system daily now w/ great confidence. :) Pros Its interface and variability in function. Wellness living has a lot of powerful features once you understand the system well. I like how responsive they've become as well (since my beginning w/ them in Oct of 2019) w/ their tech support. They do their best to help you. Cons My biggest issues w/ WL are minor details such as the software not being very Mac friendly and the inability of adding notes that are appointment specific only on the schedule. They do have a "client suggestion log" where they encourage your to post your ideas and wishes for future upgrades to their software, so they listen to what clients are saying! Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Interface & functionality by far, Wellness Living is not a "one size fits all" platform ... and that is what makes it superior to Mindbody in my opinion. Review Source Response from WellnessLiving Systems October 30, 2020 Hey Carol, Thank you for taking the time to write us a review! When customers leave a review, we use this valuable feedback to improve and get better as a company. Every step of your journey with us, we are there for you and your business. After all, it can be a lot to take in for a business owner to learn and become comfortable with a new software. Rest assured, you are in good hands, right from onboarding and initial set up to your training on the software. As you explore platform, you will continue to discover new and exciting ways our many features help manage and grow your business. Whenever you'd like to request feature, report an issue or ask a question, you can conveniently do that on our friendly Community Forum: https://community.wellnessliving.com/. Again, thank you for the review, and remember, we value your business and will continue to go above and beyond to help you succeed now and into the future. Thank you for choosing WellnessLiving! - The WellnessLiving Team LC Lori C. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "So glad I switched." November 11, 2022 5.0 I have been very pleased with the software and especially the support. I feel like a get a lot of use of the features. This was not true with my old software. It was too daunting to figure out. Pros The assistance with transferring data from my previous software and marketing features support. The software is very intuitive. I actually look forward to investigating new features instead of dreading it because it seems doable. Cons I kind of dreaded having to deal with extracting the data from 13 years from my old booking software but got good help. Reason for choosing WellnessLiving More intuitive to use and great marketing features. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I saw an email offering $500 to cover the cost of switching and the WL folks followed up in a non pushy way. Review Source Response from WellnessLiving Systems November 19, 2022 Hi Lori, Thanks for taking the time to share your amazing review. We specialize in making onboarding a smooth process and business owners are constantly telling us that the data migration went far better than they were expecting. It's usually the part that every owner is most unsure about and our secret ingredient is in making sure you feel fully supported at every step in the process. To be fair, WellnessLiving is optimized for ease of use with the full spectrum of features we offer, which helps us by making it a lot easier for new users to learn. That also helps you get more use out of the software because it's simpler for you to make changes on the fly, and to obtain more value from tools like the advanced reporting and integrated marketing automations. We're really glad your migration to WellnessLiving was a success and we feel lucky to be helping you grow your business. Thank you for choosing WellnessLiving. Susan A. (Customer Advocate) MG Marybeth G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Wellness Living Studio Review" October 14, 2022 5.0 We have been using WellnessLiving for over 3 years to run every aspect of our business. Our clients love using the app to keep track of their schedules and to learn about events. Pros Wellness Living is integral to our business. The layout of the class schedule is intuitive to use and our staff can use their mobile devices and the studio computers. Any time we have question or trouble, the Wellness Living technical staff are patient and responsive to our concerns. Cons I'd love to see a report with the revenue of each individual class. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Review Source Response from WellnessLiving Systems October 22, 2022 Hey Marybeth, We appreciate the great review! When software plays such a critical role in your day-to-day operations, it's important that you have a robust platform you can count on to effectively handle important tasks and consistently enhance the client experience. Our all-in-one solution has the tools you need to handle just about any part of your business, from scheduling to client management, payments and more. Interestingly enough, by so closely integrating these systems together we've actually been able to improve ease-of-use. And each layer of complexity we can eliminate helps your clients make more bookings, it helps staff get more done in less time, and it helps boost your bottom line. By the way, we've added reports that track revenue by service, and I believe we'll be able to get you the reporting data you're looking for! Someone from our team will be reaching out to help you pull that data. Thank you for choosing WellnessLiving! Marina A. (Customer Advocate) Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.