# Page 16 | WellnessLiving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is WellnessLiving the right Gym Management solution for you? Explore 608 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145039/WellnessLiving/reviews --- WellnessLiving 4.4 (608) [View alternatives](https://www.capterra.com/p/145039/WellnessLiving/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 16 - Reviews of WellnessLiving ## Showing most helpful reviews Showing 376-400 of 608 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ND Nayelly D. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great Service!" September 27, 2022 5.0 I really like it because it is very complete. Pros It's very complete and the customer service is the best! Cons There are many things we can do and ways of doing things, so training someone to use the software can take time. Review Source Response from WellnessLiving Systems October 10, 2022 Hey Nayelly, Thanks for the great review! We do our best to give you the amazing level of customer service you expect and deserve, and we really appreciate your kind words. After all, you strive to deliver the very best to your clients, and our purpose is to do everything we can to help you do that. Not many platforms can give you the complete, all-in-one system with the software, the features, and most importantly, the support you need to run your business so we're seeing a lot of businesses switch from other providers. Please know, our support team is fully available to you for any inquiries as is our Knowledge Base with over 1000+ articles on how to use our software, and we also have a number of other users and technical experts available on the Community Forum for help with answering any questions. Thank you for choosing WellnessLiving! Natasha B. (Customer Advocate) JA Joneil A. Owner Professional Training & Coaching Used the software for: 1-2 years ### "Great Studio Managements Software" February 23, 2021 5.0 I've been with WellnessLiving now for over a year, switching over from MindBody. The onboarding process was easy. My clients didn't experience any problems during the switchover. With the money I saved, I was able to get a white label app, which my clients love using. 2020 was a really challenging year for my business because of the coronavirus, and I'm not sure I would have been able to afford staying open had it not been for the decision to switch just a few months before being shutdown. Pros It's easy to use and intuitive. Lots of features and options to customize it for my needs. The company is always adding new features in response to feedback from its customers. Cons Sometimes new features have unintended bugs that takes a few days to sort out. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MindBody was too expensive and difficult and confusing to use. Their customer service was not very good. I felt like the company was more interested in squeezing every last dollar out of me than actually helping me and my business to succeed. Review Source Response from WellnessLiving Systems February 28, 2021 Hi Joneil, Thank you for amazing review! 'Easy' is the word we like to hear, because that's our objective: to make life easier for YOU when running your business! In Onboarding our specialists are there to make your migration a breeze and to help train you on the day-to-day features you'll be using. Fortunately that process usually doesn't take very long because we've made a special focus on keeping WellnessLiving very simple and easy-to-use, even for new users. We've always strived to serve you better than our competitors like MindBody, and this includes keeping prices low. It's really awesome to hear that you've found such significant cost savings on your subscription fees by making the switch. We appreciate your kind words and it reminds us of our purpose as a company. Thank you for choosing WellnessLiving! Gregory G. (Customer Advocate) KB Kendra B. owner Cosmetics Used the software for: 1-2 years ### "i really like it" November 14, 2022 5.0 Pros I was in the market for a new fitness app and happened to stumble on wellness living. I’ve used other health and fitness apps before, but none of them have offered the features that wellness living does. The features that I enjoy the most are the real-time scheduling, the confirmation/reminders, and the ability to use the app on my phone. Cons there is no cons i faced about wellnessliving. I like it generally. Review Source Response from WellnessLiving Systems February 10, 2023 Hey Kendra, Thank you for taking the time to share your review. We are the premier business management solution for businesses in the wellness industry, and that's because of our robust set of features and strong focus on customer support. It's amazing how much you can get done on our app with everything you mentioned from scheduling to notifications and basically every kind of service you can think of for your clients. We're always hearing about they love to make their bookings ahead of time and then checking their schedules on their phones. Research shows that 68% of clients leave a business if they feel little to no connection, and the app gives you a great opportunity to maintain that strong connection with your clients wherever they are. Send a reminder for a new series you just added to the schedule, or do a follow-up push if your regulars haven't visited in a while. You can really take your client experience to the next level with the easy-to-use WellnessLiving setup that's custom tailored to your business needs. We are glad you enjoy using our app and we're proud to be supporting thousands of fitness studios worldwide. Thank you for choosing WellnessLiving. Natasha B. (Customer Advocate) MJ Michael J. Partner | Strategic Operations Used the software for: 1-2 years ### "The best gym software on the market. Support, functionality, and price to value are unrivaled." December 7, 2017 5.0 Pros Systems: The ease of use, the customer/user experience, backend functionality, reporting functions, baked-in reports, WellnessLiving is exhaustive yet incredibly concise and simple to navigate. People: However, writing code and designing a slick user interface, is only one part of the equation. What really matters, are the people behind the software. From our first consultation call to the ongoing support, even well beyond our onboarding, the WL team has proven to be a valuable ally. Their staff's attention to detail, prompt follow through or follow up, allows us to focus on driving the business, instead of messing with software configuration. All in one methodology: We wanted a system that does not need (expensive) third-party software to be truly functional. In that regard, WL is unrivaled in that they allow us to run our CrossFit facility AND our Indoor Cycling Arena, both with asset booking, so we never oversell a class. Price point: We compared all major, and some smaller providers, and when we added it all up, no other system could offer us what WL offers, while maintaining a competitive price point. In summary: You have to find the best possible solution for your business. WL may very well be your ticket to have a back-office and front of the house ally, who allows you to manage your business. For us, after 10 years in business, we found the perfect solution! Cons None. There are some weaknesses, which we brought to WL's attention, and our suggestions have been taken into a development log. We have access to the log and can observe the progress toward a solution. It's rather slick. Review Source Response from WellnessLiving Systems December 8, 2017 Hi Michael! Thanks so much for leaving your awesome review. At WellnessLiving, we know that customers like you need to be able to find everything you need in one place, whether you are booking assets, making a sale, reviewing reports, or anything else. That is why we work so hard to fulfill your every desire. We are so happy to hear that you have finally found a home with us and are proud to be your ally in business! GF Gabrielle F. Employee Retail Used the software for: Less than 6 months ### "Best App for Wellness Tracking and Moderating!" November 30, 2023 4.0 I personally like it and would recommend it to anyone that would like to track their business or themselves. Pros I like that it's easy to moderate and track yourself as a client but also as a business owner. Cons It needs better management of certain programs within the app and the online website. Review Source Response from WellnessLiving Systems December 5, 2023 Hey Gabrielle, Thank you so much for taking the time to share your positive experience with WellnessLiving! We appreciate your kind words and are thrilled that you chose our platform for your wellness tracking needs. We're particularly delighted that you enjoy the Achieve Client App, and it's great to know that it has elevated your client experience with seamless booking, payment processing, check-ins, and more. We also appreciate your feedback regarding certain issues within the app and online website. Our Customer Solutions Team is here to help! Please feel free to reach out to us at support@wellnessliving.com or call and leave a voicemail with a detailed description of your experience. We're always open to feedback, and you can share your insights with us via phone, email, or on our Community Forum. You can access the forum: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing WellnessLiving! Warm regards, Julie E. (Customer Advocate) LL Lynette L. GM Music Used the software for: Less than 6 months ### "Very good experience " February 4, 2022 4.0 Very positive. We are very happy we made the switch and would choose Wellness Living again. Pros Ease of use, intuitive. Friendly employees always trying to help like \[Sensitive Content \] in customer support and \[Sensitive Content \] in onboarding. Overall business goal is one of constant improvement. They listen to their customers. Cons Some employees in help center better trained/more knowledgeable than others. Could have used a few more training sessions after initial transfer from previous software. Reason for choosing WellnessLiving Value for the money, ease of use, ability to automate more of our business Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Looking for more value for our money; software that's easier for staff and customers to use. Trying to automate as much as we can for a reasonable price. Review Source Response from WellnessLiving Systems February 10, 2022 Hi Lynette, Thank you for your review. We love helping businesses, that's what we do and that's what our company is all about. We're always here for you if you need any help with the software and everybody on our support staff wants to help our customers succeed. At WellnessLiving, it's your voice that matters and these customer voices are what drive us forward when we look for ways to keep on improving our software and adding new features in our regular updates. This operating philosophy has allowed us to really focus these initiatives on the popular demands most requested by businesses using our software and to ultimately give you a better value for your software spend. Most of the features you see in WellnessLiving like the automations, the scheduling tools, notifications, and countless others all came directly from our customer requests over the years - and all at no added cost to the regular subscription rate. Thanks again for the review. Steven H. (Customer Advocate) JS Jessica S. Owner and Director Used the software for: 1-2 years ### "If you're a music school owner, trust me I get how important this decision is." October 30, 2017 5.0 Pros We have three locations, over 90 teachers and staff, and over 1,500 students. Choosing my management software has been extremely important to me , and I'm certain I have thoroughly researched every option . We started with Jackrabbit Since the switch , and it was...okay! It met our needs to some degree, but not all. Once we switched to Wellness Living in September of 2016, so much changed for the better. Our systems are now built on processes that take half the time because of all the automated features in Wellness Living WellnessLiving . My team has so much extra time on their hands now! It takes care of things that we always had to do on our own like notifying instructors of additions, deletions, and changes to their schedule, sending confirmation and reminder emails and texts to students, and booking new students or current students into additional programs. The schedule has always been one of the most important features to us. We have it up all day, and rely on it heavily. Wellness Living has, by far, the most interactive and convenient schedule we have ever used. We can do ANYTHING from the schedule, like create new lessons or classes, cancel lessons or classes, move lessons to another teacher (SO awesome for substitute situations), email, text, or cancel any student on the schedule, and a lot more. Other software programs we have used in the past force us to go to a different screen to do many of those things. Review Source Response from WellnessLiving Systems October 31, 2017 Hi Jessica! Thanks for your review and kind words. We know that the success of music schools like yours hinges on your ability to effectively organize, which is why we¿ve developed such a powerful scheduling tool. We couldn¿t be happier to hear that you and your staff have had such a great time using WellnessLiving and we¿re proud to be a part of your everyday! EB Erika B. Studio Manger Health, Wellness and Fitness Used the software for: Less than 6 months ### "So happy we chose WellnessLiving over MINDBODY!" September 26, 2019 5.0 My overall experience has been GREAT! It is so user friendly, and has so many awesome customizations. SO EASY TO USE! Pros This software is what I wish I had for the past 5 years. The previous studio I had managed used MINDBODY, and it was the biggest headache of my job. WellnessLiving's software is beyond user friendly, and the support staff is phenomenal. They not only guide you to find the answers you are looking for, but they are patient and kind while doing it. With being in a brand new barre studio, this is EXACTLY what we were looking for. The customers absolutely love the software. It's so easy for them to book their classes, and purchase packages. I have had several customers come in and say they wished it was so easy to navigate for every studio. I asked curiously to see what the app was called that gave them so many issues, and of course it was MINDBODY! WellnessLiving has defiantly eased my mind, I couldn't be happier! Cons I honestly can't think of any, I only wish I would have found WellnessLiving first in my previous studio! Reason for choosing WellnessLiving WellnessLiving put an ease to my mind when it came to setting up my software. I look at MANY reviews before making a decision, and I will say they have the BEST reviews of any software out there BY FAR!!! MAKE THE SWITCH! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) There was no option for me to go back to MINDBODY EVER! It was the most terrible customer service I have ever experienced, and their prices just keep climbing higher and higher! Review Source Response from WellnessLiving Systems October 25, 2019 Thank you so much for your incredible review! We are so happy that our all-in-one management solution is fulfilling all your needs and that our software is the alternative you have been waiting for. We always strive to be the best in the industry so it's great to hear that your studio's operations are running so smoothly, and your clients are finding the software so user-friendly! WellnessLiving is extremely customer focused, so it is our pleasure to help you navigate the system and guide you during this new process. We love setting our studio owners up for success! We are constantly improving our platform, so stay tuned for new features and customizations! Thank you so much for choosing WellnessLiving! VC Victor C. Internet Consultant Internet Used the software for: 2+ years ### "Integration with website slows down our website" August 22, 2023 1.0 I believe the app is great and the \[sensitive content hidden\] choose it as it helps her manage the business. However the cost of adding their widget to our website is huge. Pros It looks like their system helps the \[sensitive content hidden\] manage the business Cons 1\. It slows down the webpage. Wellness Living widget is responsible for unused JavaScript in my page2. While their widget is in our website we can not integrate with our Google Analytics. Reason for choosing WellnessLiving \[sensitive content hidden\] make the desicion Switched from [Freshsales](https://www.capterra.com/p/155563/Freshsales/) The \[sensitive content hidden\] made the change as Freshsales was more expensive and was not helping her manger her business Review Source Response from WellnessLiving Systems August 29, 2023 Hi Victor, Sorry to hear of this. I see that you just contacted our Technical Solutions team a few days ago for assistance with this inquiry and one of our senior specialists is currently working with you. I also see that this matter was taken to our Development Team and that they are are investigating further. Please know that our Technical Solutions is on standby 24/7 to assist with any question or issue you come across in the software. Our specialist will always do a deep dive in to the situation, if need be they'll get our Development Team involved, and they'll get back to you with a resolution ASAP. I also want you to know that we added an integration Google Analytics in our latest update a few months ago. I've added a note for our specialist to touch base with you on that as well so that you're fully able to use that feature to help your business grow. We're looking forward to providing you with solutions. Katie S. (Customer Advocate) RB Ryan B. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "New user" October 12, 2023 5.0 So far my over all experience is very good. Pros Customer service seems to be very good. We are currently in the process of setting it up. Cons So far nothing. We are in setup process. Review Source Response from WellnessLiving Systems October 16, 2023 Hey Ryan, Thank you for sharing your feedback about WellnessLiving. We're delighted to have you as a new user, and we sincerely appreciate your 5-star review. We're glad to hear that you've made the switch to WellnessLiving from Club Automation. Transitioning to a new platform is a significant step, and we're pleased that your experience has been a positive one. Our goal is to provide excellent service from the very beginning, and we understand the importance of ensuring a smooth setup. Our dedicated specialists work with you to create a personalized onboarding plan tailored to your unique needs, from data migration to training, to ensure you and your staff are set up for success. As you continue to explore our all-in-one software, you'll find that WellnessLiving is designed to provide value to fitness businesses like yours. Our platform is built to save you time with various automations, making tasks such as booking, payments, client intake, and communication more efficient. If you ever encounter any questions or need assistance about anything, please don't hesitate to reach out to us at support@wellnessliving.com. We're here for you whenever you need us. Thank you again, Ryan, for choosing WellnessLiving, and we look forward to supporting your business's continued success. Best regards, Daniel M. (Customer Advocate) IR Ian R. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Coaching meeting" August 4, 2022 4.0 Pros Branded app was effective and simple to amend/implement. Cons Payment processing has been a nightmare, improvement needed! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost Review Source Response from WellnessLiving Systems August 13, 2022 Hi Ian, We're sorry to hear that your experience has recently diminished, particularly with regards to payment processing. We aim to deliver a 5-star experience in all aspects of our service to your business and we're disappointed this hasn't been the case. As a company, we are where we're at today because we're all about our customers, and even when things haven't gone perfectly well, we strive for excellence, and we don't quit until you have an amazing solution. I've sent you an email, if you could please respond, or alternatively please call me on 1-888-668-7728 and I'll personally see to it that we make this right. Jack T. (Customer Advocate) GG Gerardo G. Owner Sports Used the software for: 1-2 years ### "Best software out there for the money " March 3, 2021 5.0 I am very satisfied. The capabilities, customer service and price are best. Would lie if I say it was easy to make the switch as the first month you have to learn how to use it but the team at wellnessliving was there every step of the way and always available. Pros The customer service always helpful and quick to respond. The app elevate to set up appointments and the option on an app for clients to use. Cons I like pretty much everything but like most softwares out there there are features so specific to your business needs that might not be available but they work and have implementing tools and engineers that work to try add some of the ideas or features you might need Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was getting more expensive no app included and customer service not as good and too broad to reach to the right person. Review Source Response from WellnessLiving Systems March 8, 2021 Hi Gerardo, Thank you for the excellent review! Our software is here to support your business, so you can expect an attentive and diligent agent anytime you contact our Support Team. We know how much businesses can vary in the type of services and operations they run so we've built an extensive array of configurable options into our feature-set to ensure any business can grow using WellnessLiving. Even now, we are always working on improving the software by listening to businesses like you as we continue to add new features and improvements with every update release. WellnessLiving is here to provide an alternative to businesses that are dissatisfied with MindBody's outdated software interface, never-ending price hikes, and abysmal customer support. Your satisfaction is our end goal, and you can always count on us to provide you with the best value for your money. Thanks again for the great review! Gregory G. (Customer Advocate) Matt D. Co-Owner Consumer Services Used the software for: 1-2 years ### "Trust me. It's time to switch." December 7, 2017 5.0 Increased control and reporting, more online sales and an easier management experience. Pros As a local small business that has been in operation for over 15 years, we were evolving with the needs of our clients. However, our member management software wasn't. We reached out to several software companies and after careful consideration we chose Wellness Living. After a year and a half I can confidently say it was the best decision we made for our business. The data transfer process was seamless and we received immediate assistance when we reached out to customer support (And still do). From the online store to the scheduler and check in process we love every aspect of the software. We are more connected with our students through the built in rewards/review system and have generated more business with the automated emailer. Since switching to Wellness Living we have added 2 more studios and the software has expanded with us. Trust me. It's time to switch. Review Source Response from WellnessLiving Systems December 8, 2017 Hey Matt! Thanks for leaving your review and for spending the past year and a half with us. Our main goal at WellnessLiving is to help businesses like yours grow by focusing on your clients while we provide the tools that you need, so we are ecstatic to hear about the expansions you have been able to make with us. We are excited to continue to grow together, so keep your suggestions coming and we will keep building the best software possible! EB Emily B. Business Owner Music Used the software for: 6-12 months ### "Wellness Living for my music studio" September 18, 2020 5.0 The onboarding specialist was extremely patient and helpful! Every time I call tech support, I speak to someone who is friendly, knowledgeable, patient, and helpful. Very good experience! Pros This is one of the few programs that integrates scheduling, employees, client communication, and client payment options for appointments, classes, and events. I feel like it is everything I have been looking for in ONE program!!! This is perfect for a music business! Cons The software is a bit confusing to navigate and set up at first. It took me a while to understand the "language" of the functions. Because the support staff was so helpful, I was able to make a series of phone calls and get everything worked out, and I learn more every time I use the program. It is definitely something that gets easier the more you use it. Everything comes together. Reason for choosing WellnessLiving Wellness Living tied together everything I needed for my business. The other programs I looked into did not cover all of the the business aspects that I needed to integrate: scheduling, client payment, client contact information, correspondence, employee profiles, working hours, pay, etc. Review Source Response from WellnessLiving Systems September 23, 2020 Hey Emily, What an awesome review! It's always so refreshing to hear about great experiences like yours. We know it can be a little overwhelming at first using a new software. That's why we do everything we can to set you up for success! Our expert onboarding and support staff are there to answer your questions and provide training to help you better learn the platform. After all, it's a big system and there's a lot to know as you navigate through all our features. Learning it all makes scheduling, booking, managing staff, communicating with clients, and taking payments so much easier! Again, thank you for your amazing review, and remember, whenever you need further training on anything, just call us and we'll set something up. As you continue to grow your music studio business, we'll be there! Thank you for choosing WellnessLiving! - Jenny P. (WellnessLiving Customer Advocate) MP Mike P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Platform" February 3, 2022 5.0 Pros Easy to use and manage the daily operations. Customer service is extraordinary. Call the helpline anytime day or night and they address any issue instantly.It is a learning curve (as is any new software) but wellness living makes it extremely easy to learn and utilize all the features. Cons Lacking a exercise program design feature but I am told that is coming in the near future. Switched from [Virtuagym](https://www.capterra.com/p/132191/Virtuagym/) needed a software that handled the daily operations better along with better communication with clients. Also, was looking for better customer service and I found that with wellness living. Review Source Response from WellnessLiving Systems February 8, 2022 Hey Mike, Thanks a lot! We really appreciate your positive words and we're just so thankful to be working with your business. It's amazing to hear that we're making a difference in your day-to-day and it really means a lot to us! Everyone at our company from our reps. in support to the folks down in product design all share a collective team spirit toward changing the way health and wellness businesses are run using all-in-one, easy-to-use software! At WellnessLiving, you can always have the confidence of knowing you have knowledgeable and diligent support ready to help you, whenever you need it. Our customers have been the driving force behind everything we've done as a company and we're constantly rolling out the most commonly-requested new features and enhancements. Be sure to visit our Community Forum to ask questions, submit requests and to keep informed on our coming releases! Here's the link: https://community.wellnessliving.com/page/home/ Tyler I. (Customer Advocate) SW Sascha W. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great software with great functionalities" December 17, 2021 5.0 Overall, the process from the first demo to now having the software in use for almost a year was very easy. This is in parts thanks to the functionality but also because of a great support team at WL. Pros The software is easy to use and navigate through. Setup is very intuitive and changes can be done quickly if needed. What we like the most is the integration into our website and the different apps that we can use - either for our staff or our clients. Cons The only thing that we would suggest is adding another payment provider. Other than that I don't have anything that i don't like. Review Source Response from WellnessLiving Systems December 23, 2021 Hey Sascha, Thank you for the positive words. Your experience means everything to us and we are delighted you are happy with the switch to WellnessLiving! Businesses love the powerful mobile apps and features like the integrated website widgets. It's just so important that it is really easy for your clients to access your business online or on their phones and likewise for your staff to take care of them, wherever they may be. Few staff have the opportunity to stand by the computer all day, and having that mobile app is so great as it enables your team members to stay connected while on the go. We really appreciate positive feedback like yours as this is what has helped us improve over the years and we would love to hear from you on our Community Forum if there's anything you'd like to see added or changed in the software. Here's the link: https://community.wellnessliving.com/page/home/ Thanks again for the great review! Brian S. (Customer Advocate) PE Pedram E. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Amazing customer service " August 10, 2022 5.0 It has been very good and we have been very pleased with them! Pros The customer service has been super good specially working with Andrew make my job so much easier and better. Cons Like all the software the system goes down sometimes. Review Source Response from WellnessLiving Systems August 20, 2022 Hey Pedram, Thanks for the amazing review! We're so happy you enjoy working with our customer care team. For our specialists, it's all about bringing the personal touch to each call and helping every customer come out with a solution and a smile. We'll pass on the kind words to Andrew. There is truly nobody like him on our team and we're always trying to share his magic with everyone on the team! We do our absolute best to maintain an industry-leading uptime and to proactively address issues before they happen, but when one slips through the cracks we get on it right away and you can always count on the technical support from customer care to support your business. At WellnessLiving, we aim to empower your business through the perfect combination of top-tier support and robust, headache-free software. Thanks again for the terrific review! Alli Y. (Customer Advocate) VR Verified Reviewer General Manager Consumer Services Used the software for: Less than 6 months ### "Depends on what your needs are... AND if you had a good system before.." April 7, 2020 3.0 I have to take more time to set up events and classes and that's not what I wanted. I also have to learn to use a system that is absolutely not easy to use or even to understand the logic - which is frustrating. Pros Ability to link families and ease of use for website widgets. I like the marketing and rewards system - that works well but again - not optimally and that's a shame cuz this system COULD be so much better. Cons I asked about how the system is designed to work so that I can adjust my business rules to use the system as intended as much as possible. There are a lot of ways to do one thing and that is the issue - the help support cannot tell me how to do anything in 1 or 2 steps. They always have to call me back AND they don't necessarily know the answer to what I consider to be a basic questions about the system. It's aggravating to have to call support all the time for what I see as something that should work 1 way - and not 20 depending on a number of factors. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Price and you do get what you pay for.. unfortunately,. Review Source Response from WellnessLiving Systems April 17, 2020 Hi there, We are so sorry to hear about the frustration you've been experiencing with our software. As you know, your business is unique and you have your own style of doing things. We recognize that every business owner operates differently and that is why we've created several ways to accomplish the same goals within the software. That's where our support team is there for you to ensure the software and your business are both performing at their best. We didn't get your name or any other details, otherwise we would have reached out to you right away. Please contact us immediately so we can help. Thank you for your feedback and let's work through this together. We want to make this right! - David R. (WellnessLiving Customer Advocate) JR Jean R. Gym Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Service, great price and easy to use" February 11, 2022 5.0 Very friendly and professional service and very quick service and offcourse the price is very very good for what you get and compare to their competition. Pros WellnessLiving is alot cheaper than MindBody and the Onboarding experience was seamless / easier than expected, very user friendly, even for gym owners :-) !!!! Cons Cash handling for in gym sales, it could be more user friendly. but not a big deal for us. Switched from [ShapeNet](https://www.capterra.com/p/77428/ShapeNet/) Was not user friendly at all and was twice the price !!!! Review Source Response from WellnessLiving Systems February 21, 2022 Hi Jean, Thank you for your review! WellnessLiving is the premier software solution for any fitness studio looking at alternatives to Mindbody. Who doesn't love it when software is easier to use AND cheaper?! Our customers love our lower rates but it's in the time savings that you really start getting more of your money back. It's easy to overlook 15 min of time savings every day but over the course of a week that's almost 2 hours LESS that you're spending on admin and 2 hours MORE that you and your staff can spend on what really matters! Life is easier when you have automations working for you 24/7 for things like automated reminders, online booking, marketing and more, and our customer support team helps make setup a breeze, even for non-tech users. Thank you for choosing WellnessLiving! Aiden P. (Customer Advocate) AW Angela W. Used the software for: 1-2 years ### "So Glad We Switched" November 9, 2018 5.0 Pros We switched to Wellness Living in January of 2017 and could not be happier. I had been with MBO since I opened my yoga studio, in 2004, and was looking for a better system with better customer service. I definitely found it with the WL system. It's not only a much more visually appealing system but it's also intuitive, user-friendly and incredibly easy to learn. To be honest, I was very nervous about the transition and wasn't looking forward to learning a new system and training over 20 people. But, I am so glad I did. Now our clients register for more classes online, the system is completely mobile friendly, and we love the integrated marketing emails and texts. And to top it off, the WL team is truly amazing. They know your name, your businesses, and they get back to you right away with personal videos and explanations for anything you need. They also listen to your requests. They have implemented over 25 of our requests in less than a year. Cons We were with MBO for 12 years so we had a lot of data to transfer. It was a bit stressful as I am sure it would be with any database change. Be patient. Also, I know they are working on this but the reporting features aren't as sophisticated as I would like them to be. Review Source Response from WellnessLiving Systems June 18, 2020 Hey Angela! Thanks for taking the time to leave your amazing review. We know how important it is for businesses like yours to choose the right software solution for managing and growing your business. That's why we are always working to provide customers like you with the best all-in-one management software solution and the smoothest data migration imaginable. We are so happy to hear that your support and software experiences with us have been so great. Thank you so much for choosing WellnessLiving! The WellnessLiving Team MK Mike K. Owner Sports Used the software for: Less than 6 months ### "Easy to Use and Convenient" September 1, 2023 5.0 Pros It is easy to use and convenient to use. It saves me time by having my coaches be able to track sessions and take payments for packages on their phones. It also helps me with payroll. The report is easy to use and before we were using excel sheets which was annoying. Cons The support staff is hit or miss. Sometimes we get very unhelpful people who don't call you at the right time when they scheduled a call. Review Source Response from WellnessLiving Systems September 8, 2023 Hey Mike, Love the feedback! Your review means everything to us. We're so happy to hear that our all-in-one platform has been the perfect solution for smoothly managing every part of your fitness business. From tracking training sessions and collecting payments to using our convenient staff app and checking out our reporting dashboards, every tool in our software is designed specifically for your business needs. Mike, we know how important it is to keep your employees and fitness coaches well organized and engaged. That's why our Elevate Staff App offers a comprehensive solution for scheduling, communicating with your staff, tracking employee earnings, and managing every aspect of your business from anywhere. One of the things that sets us apart from our competitors is our 24/7 Customer Support Team. They always provide quick responses through various channels. Whether you prefer phone, email, or need immediate help, you can find what you need in our community-driven platforms: the Knowledge Base or Community Forum. These channels allow you to ask questions, find answers, and make the most of our software. Check out our Knowledge Base here: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ And join the Community Forum here: https://community.wellnessliving.com/page/home/ Thank you for choosing WellnessLiving! We're thrilled to be on this journey of growing your business together. Warm regards, Sarah M. (Customer Advocate) EY Essence Y. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "So far so good" December 16, 2023 5.0 So far the customer service has been great. My coach \[sensitive content hidden\] WAs amazing Pros I like all of the features they have that makes rubbing my business smooth and efficient Cons I don’t have the ability to have a custom branded website without paying 300$ a month Review Source Response from WellnessLiving Systems January 2, 2024 Thank you, Essence, for your positive review and choosing WellnessLiving over Mindbody! We're glad our features make running your business smooth and efficient. Our Customer Solutions Team is always ready to assist, ensuring you get the best from our platform. We’re excited you’ve explored Presence, our website design and management service. This agency-style service helps grow your brand and optimize online presence, an excellent addition to your business tools. For details on customizing your website with Presence, contact support@wellnessliving.com. We're here to support your journey to success. Thank you for being part of our community! Warm regards, Caleb D. (Customer Advocate) FT Frankie T. Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Constant Let Down" March 22, 2018 2.0 I guess it looks pretty... Pros When we first chose to switch from MindBody to Wellness Living, it seemed this would be more user friendly for our clients. While this is the case in some instances, we are learning of more and more issues. Cons I was most unhappy with their customer service. Most of the time when I reach out, and I reach out often, I usually get a very standard answer. I often receive the wrong information or they are just vague in their response. They usually refer me to one of their horrible tutorials that are outdated or do not line up with what their system looks like. They ask me to replicate the issue, which is good. However, sometimes the issue is not something that can be replicated. Such as the formatting of an email that a client received. I just wanted to know how to fix it! But it led to a string of emails that led nowhere. Their widgets are awful and inconsistent from one to the next. You think you are going to save money because you don't need thrid party applications such as Heel Code. But you will... You can sort classes by location. But you cannot sort events and camps by location. Sharing links on your website or social platforms. Don't even try! This is another inconstant thing. Review Source Response from WellnessLiving Systems April 25, 2018 Hi Frankie. Thank you for taking the time to provide us with your feedback. We are deeply sorry to hear that you have been unsatisfied with your experience so far. While we take pride in our aesthetically pleasing user interface, it is certainly not meant to be the pinnacle of your experience. Our support team is always here to help. If you experience difficulties of any kind with the software, or with your experience with support, please let us know what is not working and how we can improve! We will create a support ticket for your suggestions so you can watch the progress for that issue in real time. Again, please contact your account representative with any of your frustrations and we will be sure to set it right. LK Lindsey K. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Very Intuitive & Easy to Use (and GREAT Customer Support) " February 2, 2021 5.0 Its been great. They made a project that seemed so large so very achievable. I can rest easy knowing that I am in good hands. Pros Wellness Living is so very intuitive and easy to use. And its functionality is seemingly limitless. I am not very tech savvy, and this undertaking made me very nervous. But....their tech support is the absolute best. I call them more than I'd like to admit, but they always walk me through the solution quickly and professionally. And if they can explain tech stuff to me, then they can explain it to anyone. I love it so much more than MindBody. Cons I just hate software in general. I'm not tech savvy, so this whole undertaking made me really nervous. But WL made it really easy, and every time I call, they walk me through my issue very quickly. Which is important to me because software programs make me cry! lol. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving I chose WL because all of my peers hate using MindBody, and always complain about their customer service and how difficult it is to use. I've had the complete opposite experience with WL. They have been great. Review Source Response from WellnessLiving Systems February 10, 2021 Hey Lindsey, Thank you for the awesome review! We're happy to hear you've had such a smooth transition to WellnessLiving from Mindbody. You can trust that our dedicated Onboarding Specialists and Customer Success Specialists are there for you every step of the way, from helping you transfer all your data, to training you on the software, to helping you optimize your day-to-day. At the end of the day, we do everything we can so that you get the most out of the platform. Again, thanks for the review, and we look forward to growing your business together! Thank you for choosing WellnessLiving! Gregory G. (Customer Advocate) SV Steven V. Owner Performing Arts Used the software for: 6-12 months ### "Happy Client" February 9, 2021 5.0 I was looking for a program that was less expensive than MindBody. I heard great things about Wellness Living and decided to give them a call. After my first demo session, I wished I would've called Wellness Living sooner. The software is even better than MindBody and my clients love the branded app. We are very pleased with Wellness Living and I would be happy to recommend their services to future potential clients. Pros I love the branded app and the customer support has been phenomenal. Thank you! Cons I just wish I would've heard about this platform sooner. Alternatives considered [fitDEGREE](https://www.capterra.com/p/181733/fitDEGREE/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Tula](https://www.capterra.com/p/124457/Tula/) Reason for choosing WellnessLiving Great onboarding team that really eased my concerns regarding data migration/transfer from MBO. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MindBody has a horrible business model. Review Source Response from WellnessLiving Systems February 19, 2021 Hey Steven, Thank you for the amazing review! Many of the stories we hear are just like yours, businesses looking for the absolute best management software solution without the customary price hikes and expensive add-ons that you see with MindBody. That first demo call is often the key moment when businesses first see how much it makes sense for them to switch from an older, dated software platform to one specifically designed to help your business grow and save you time! We know that data migration is a major concern of any business considering the switch, which is why we've worked hard to make our Onboarding Team the best in the industry. As they have with thousands of other businesses, they'll make the whole process a breeze and take a load off of your mind! From top-tier Customer Support to a custom branded app you and your clients will love, we're always striving to give you the best! Thank you for choosing WellnessLiving! Gregory G. 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