# Page 17 | WellnessLiving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is WellnessLiving the right Club Management solution for you? Explore 604 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145039/WellnessLiving/reviews --- WellnessLiving 4.4 (604) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 17 - Reviews of WellnessLiving ## Showing most helpful reviews Showing 401-425 of 604 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CW Camillle W. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Their sales team is top notch!" November 13, 2019 2.0 Overall I have had an terrible experience with wellness living. The first three months I lost $1000s of dollars as clients were not able to Login, book appointments, hold credit cards. I have watched my business decrease over the last year as customers have no patience for the program. It's slow to load, freezes and does not allow them to book . I have spoke with customer close to 100 hours over the past year. Emails don't go out properly, push notifications glitch. This program goes down at least a couple times a month. SOAP notes do not work on the app.That was one of the HUGE reasons I switched. Pros Ability to see all locations on one screen. Cons GLITCHES GALORE! Slow Program. App doesn't work like it supposed to. Reason for choosing WellnessLiving They sold me that this was an all in one solution. It is not. buyer be ware! Review Source Response from WellnessLiving Systems December 9, 2019 Hi Camille, This is not the experience we want our customers to have and we apologize for any inconvenience this may have caused you. Though we have numerous customers who run successful mobile businesses, our software was built for brick and mortar establishments. We worked around your schedule and asked our staff to do additional training sessions in the evenings and on weekends for you. During your Onboarding we discussed potential issues that may come up if you are in areas where there may be spotty internet or poor Wifi connectivity, but you said you would be fine. In reference to SOAP notes, these were added to the app in March of this year, but you have yet to enable this feature. Our support team called and emailed you, but we did not get any responses. Unfortunately, it does not seem like WellnessLiving is the right fit for you, but we would love to assist you in any way possible in your transition to another software provider. - Blake M. ( WL Customer Advocate) SC Shalen C. Owner Sports Used the software for: Less than 6 months ### "Technical Department A+++" February 18, 2021 5.0 This company is amazing and is going to help me revolutionize our business! The onboarding process was seamless and the entire team was there for me every step of the way. The staff at Wellness Living are nothing short of excellent! From my very first sales call with \[SENSITIVE CONTENT HIDDEN\] to my onboardingn specialist \[SENSITIVE CONTENT HIDDEN\] both have been nice, knowledgable and helpful. What is more unbelievable is the customer service through the techincal department. I didn't realize I'd be getting such a supreme team package when I signed up, SO GLAD I DID! Sign up with Wellness Living, you WON'T REGRET IT! Pros The format of the software is easy to navigate, use and is friendly to a non technical user. The costomer service team is unreal. Any problem anytime I can call and they are ready to assist. This alone makes the software purchase worthwhile. Cons Like with any software there are occasional glitches. However, even with some small glitches sometimes, the technical department is ready to solve the problems and has done so in a timely way each time. Alternatives considered [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Originally price as it seemed to have most of the features of it's competitors for half the price. Also, it is a Canadian company. Further, I liked the enthusiasm of the Sales guy \[SENSITIVE CONTENT HIDDEN\]. Review Source Response from WellnessLiving Systems February 22, 2021 Hi Shalen, Thank you for the terrific review! We're ecstatic that WellnessLiving has turned out to be the right platform for your business and it helps remind us of why we're here. WellnessLiving was founded by two Canadian business owners much like yourself who wanted a powerful software in a simple package that anyone could use to manage their business. From scheduling a service to checking out a client, we designed each process to be as simple as 1-2-3. On top of that we've built up a team of motivated people who care about your experience and are committed to your success with our software, from Sales to Onboarding to Customer Support. Every step of the way, we're there to support your business, and if you encounter an issue, our team members are always willing to go the extra mile to help you find a solution right away. Thanks again for the A+++ rating! Gregory G. (Customer Advocate) Mark C. Webmaster Health, Wellness and Fitness Used the software for: 1-2 years ### "So many options" February 6, 2020 5.0 Overall, anything that could be thought of as a need for business especially in the health and wellness is included in this software. There is a lot of marketing and incentive to get customers engagement and in this short attention span that is a huge plus. Pros This software has so many options, it is so useful, and caters to so many markets. The ability to set sales, to share coupons, to do email campaigns is so useful. everything in one place makes work very easy. Now that so many people are on their mobile being able to integrate a lot of the mobile options is a great assist. Cons The automation of marketing and design felt like it was a little short on customization compared to everything else on the site. There were options but there was an expectation or more. Not enough to shy away from the software at all. Review Source Response from WellnessLiving Systems February 11, 2020 Hello Mark, Thank you for taking the time to write this review. We're so happy to see you're enjoying features like sharing coupons, the ability to set sales, and all-built rewards program. We're continuously optimizing our all-in-one platform with new customizations and features to make sure that you are meeting all your business' goals while providing top-notch service to your clients! Thank you for your feedback on our automated marketing tools. The way you're experiencing the software matters to us! Please share this feedback on our Community Forum. This forum allows you to voice your concerns and give suggestions. We love hearing from our customers, and we are committed to giving business owners and entrepreneurs, like you, a dynamic, user-friendly solution, which is why we are consistently upgrading the software. Again, we're thrilled to hear that you are taking advantage of everything we offer. Thank you for choosing WellnessLiving. Tom M (WellnessLiving Customer Advocate) PB Paul B. Owner/Operator Health, Wellness and Fitness Used the software for: 2+ years ### "A Must for Small to Large size fitness studios" August 6, 2020 4.0 Totally positive great support staff which is important to me because time is valuable and when I need it I need it now Pros Very easy to use and helps keep me connect to my clients and gives the ability to audit every aspect of my business Cons Software will open extra tabs during use Reason for choosing WellnessLiving Spoke with \[SENSITIVE CONTENT HIDDEN\] made me feel comfortable and confident with the company He was knowledgeable and put together a great team to move my company from Mindbody to Wellnessliving. He kept his word on all things he said Wellnessliving could deliver Review Source Response from WellnessLiving Systems October 17, 2020 Hey Paul, Thank you so much for the review. We're happy to hear you've had a smooth transition to WellnessLiving from Mindbody. You can trust that our dedicated onboarding specialists and customer support reps are there for you every step of the way, from transferring all your data and training you on the software. At the end of the day, we do everything we can so you get the most out of the platform! Overall, there are so many ways we stand out from our competition - not only are we more affordable, but our all-in-one solution includes features built right into the system whereas you have to pay extra with Mindbody if you want those add-ons. For instance, our automated marketing suite lets you connect with clients with email, text and push notifications, that way you can instantly inform them of a new class, important studio info, or anything else you want them to know! Again, thank you for writing your review, and remember, we're there for you! - The WellnessLiving Team KH Kathi H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Wellness Living review" August 29, 2022 5.0 Pros Customer support is very good and fast response. Cons I don't think there is anything I am unhappy with regarding the software. Review Source Response from WellnessLiving Systems September 11, 2022 Hey Kathi, Thank you for the great review! Customer support is our specialty. At WellnessLiving, you know that expert software advice is just one call or email away and you can always come away with an amazing solution to your inquiry. And at the end of the day, that's what separates us from our competitors. We care, and we do everything we can to help you succeed. If you succeed, we succeed, it's that simple. The biggest compliment we can receive is a referral and it's amazing to hear that you were referred to us by another business owner. Thank you for choosing WellnessLiving! Randy C. (Customer Advocate) HT Heather T. Member Health, Wellness and Fitness Used the software for: 1-2 years ### "Great service " June 26, 2023 5.0 Pros \[sensitive content hidden\] is awesome! He was super helpful! Cons I'm pretty happy with the service it's been great and people have been helpful Review Source Response from WellnessLiving Systems July 6, 2023 We appreciate it, Heather! It's awesome to see that Raj was able to provide you with a great solution for your membership setup. He's truly the best in the business and an inspiring figure for everyone on our team. We'll be sure to pass on your words of encouragement! In Support, we live for those moments where you need assistance, and we can provide you with the information you're looking for exactly when you need it. Whenever you need us, we're here for you with our community-driven platforms. Below I've included links for our Knowledge Base or Community Forum, setting you up to ask questions, find answers, and best utilize the software. Additionally, please don't hesitate to call or email us any time you have a question, and thanks again for the great review. Aiden P. (Customer Advocate) Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ DK Deborah K. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Great Customer Service" November 27, 2020 5.0 Overall I am very happy with Wellness Living. I was with Mindbody before and was not happy with the customer service, the amount of money I was spending for what I was getting and the overall experience with them was not great. Wellness Living has been wonderful, I am so happy I switched. Pros Wellness Living makes my life so much easier. The system is easy for myself and my clients find it easier to you as well. The customer service is excellent. Any little issue is addressed quickly and with attention to detail. Cons When adding new services, I have to go into each purchase option separately to add the service. This is a little frustrating, especially if you miss one. Alternatives considered [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Reason for choosing WellnessLiving Price point, spoke with someone who gave it great reviews. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Unhappy with the customer service, the price point was too high. I had issues with some parts of it and no one was helping me. Review Source Response from WellnessLiving Systems December 1, 2020 Hey Deborah, Thank you for the amazing review! When we hear such great feedback, it always makes us smile. Positive feedback like this is exactly what we want to hear because it gives us a better understanding of how we can optimize our software and help you succeed. Again, thank you for the review, and as you continue to grow your business, we'll be there! Thank you for choosing WellnessLiving! Gregory G. (Customer Advocate) JT Jan T. Founder/Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great team and support at WellnessLiving, so glad I made the change!" December 11, 2019 5.0 This software has made it so easy for my clients to book appointments saving me time and allowing me more time to do the work I do at my studio. We have a custom app from WellnessLiving so those clients who are app savvy can download it and book right from their smartphone! Pros Ease of use and the great support from Wellnessliving and the transition was seamless. Cons I cannot think of anything that I like the least. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing WellnessLiving WellnessLiving had all the components I needed in one easy to use offering. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The MindBody support was not friendly or accessible. They were also beginning to price themselves beyond what I could possibly afford as a small business. Review Source Response from WellnessLiving Systems December 20, 2019 Hi Jan, Thank you so much for your amazing review! We know how hard it can be to change from one software provider to another, so we're glad that your transition was so seamless! WellnessLiving strives to be the optimal software solution to help you achieve all your goals and thrive in the process, so we're thrilled that it's saving you time and that you're enjoying our custom branded app! Our customer support team is passionate about helping you navigate the software like a pro, so we're glad to hear that you are finding it so easy to use! We couldn't be happier to have you as part of our WellnessLiving family! Thank you for choosing us! -David R. (WellnessLiving Customer Advocate) RW Rodger W. Owner Used the software for: ### "Wellnessliving's software is a robust scheduling system that has it all and much, much more!" November 19, 2015 5.0 We are truly grateful for discovering the WellnessLiving scheduling system. It came at exactly the right time when we were becoming discouraged with the shortcomings of our previous scheduling system (Mindbody) that we had been using since 2011. Here are the reasons why we switched. From an end-user standpoint, the WellnessLiving scheduling and business management system is a simple yet powerful tool that allows our prospects and members to easily view, purchase and schedule themselves into our classes, appointments, and event sessions, get familiar with our instructors via their bio's and pictures. A powerful feature of Wellnessliving that was requested repeatedly by Mindbody clients for several years and never implemented, lets a student link relatives to their profiles in such a way that allows one client to pay for, manage and schedule other family members. It allows members of their family to use purchase options designed to be shared. This allows a parent to create an account, set up a linked account profile for their 13 year old child and, they can pay, schedule, view and manage everything without requiring the child to have their own email address! Another robust built-in feature is the loyalty reward points program that rewards students for doing certain actions like, share their reviews, booking and attendance activity, leaderboard score, your promotions, instructor profiles and so much more. Once they accumulate enough points, they can redeem the points for prizes! For something similar to this, you had to use (Perkville) a third-party partner of Mindbody. From a business standpoint, as a former software design engineer, I was looking for a single source system that provided a robust scheduling system with automated email and SMS marketing, web-site and Facebook widgets, a mobile app or mobile-friendly website with easy client and staff setup, customer reviews that can be shared not only on my website but, on social media sites as well. It also needed to provide an online store for purchasing passes, memberships, packages, gift cards, products, a loyalty rewards system, and reporting, be easy to set up and use and be customizable...the Wellnessliving system has all of this and more! To sum it up, Wellnessliving is truly an all-in-one solution providing every feature we were looking for, for our clients and, for managing our business! Review Source Response from WellnessLiving Systems November 26, 2020 Hey Rodger, Thank you for the awesome review! We're happy to hear you've had such a smooth transition to WellnessLiving from Mindbody. You can trust that our dedicated Onboarding Specialists and Customer Success Specialists are there for you every step of the way, from transferring all your data, to training you on the software, to helping you optimize your day-to-day. From our top-of-the-line booking and scheduling features, automated marketing suite, built-in loyalty rewards program, we do everything we can so that you get the most out of the platform. Again, thanks for the review, and we look forward to growing your business together! Thank you for choosing WellnessLiving! - David R. (WellnessLiving Customer Advocate) JW Jeffrey W. Personal Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### ""Borderline Predatory" Credit Card processing fees" February 17, 2024 1.0 Pros Not much, very confusing to set up at the beginning. Like their business practices even less. Cons The member of my networking group who owns a payment processing business looked at my WellnessLiving contract and said that the payment processing fees of Paragon, the company that does the credit card billing for WellnessLiving, is quote -- "borderline predatory." So as a business owner, I have been paying a very high percentage of my sales to Paragon. My annual contract with WellnessLiving was auto-renewed in November, without sending me a notice, so now I am stuck with them until my second year contract expires with them in October. They also require a 30 day written notice before your contract expires, in order to avoid being auto-renewed. If they ran a reputable business, they wouldn't make you jump through hurdles to end your contract. I have already informed WellnessLiving (several months in advance) that will NOT be renewing my contract with them. Review Source Response from WellnessLiving Systems February 21, 2024 Dear Jeffery, We're truly sorry to hear about your negative experience with our credit card processing fees and auto-renewal process. We understand your frustration and want to address your concerns promptly. Regarding the credit card processing fees, we take your feedback seriously and are actively reviewing our partnership with Paragon to ensure fair and transparent pricing for our customers. As for the auto-renewal process, we apologize for any inconvenience this has caused. We acknowledge the importance of clear communication and will work to improve our notification system to ensure customers are informed well in advance of any renewals. Please know that your feedback is invaluable to us, and we are committed to making necessary improvements to enhance your experience with WellnessLiving. If you have any further questions or concerns, please contact our customer support team directly for assistance. Warm Regards, Anthony S (Marketing Specialist) TC T C. Director Alternative Medicine Used the software for: 2+ years ### "Find another system! this review is from a user of 8 (long) years with WL" February 8, 2024 2.0 they are not the best software and we have tried to love them tried to give them time to fix the issues (8 years long enough, you think?), but they are slow moving to fix things and fast moving to add upgrades that are untested and don't work when you try to implement them anyway. You have to pay for services you don't use nor plan to ever use and you cannot trust that any part of their system will work on any given day. its hugely unreliable. Sometimes appointments show up as paid and sometimes they don't. Sometimes you can send an email and sometimes you can't. Some days everyone gets their texts and the next day the same students don't. sometimes the classes are deducted from the pass and sometimes they aren't. The worst is when you call support they act like your issue is false and that it's not happening on their end and the system is perfect. oh-but since you are experiencing an issue (they don't believe is happening) here is a time consuming and confusing workaround to use. They will never fix the issue. and if they do, trust me the fix is temporary! it will be messed up on the next update. we hold our breaths (that's actually funny when you teach yoga) when WL says hey- update coming! we are like OH NO, whats going to go wrong this time? and how many hours will we have to use to fix it, workaround it and convince support hi, there is a major issue with the system...again. I am writing this review right now because there was another update last Tuesday and a patch fix today and I needed to send out a timed email at noon today, and the system wouldn't even give me the option to send an email at all today. LOL , my partner was like, well what did you expect? and I was like but the email looked so nice, too bad no one will ever see it. :( and I don't want another business to go through what we have been through. Life is too short to use a software that works only when it feels like working. find something else. But if you like troubleshooting and that makes you happy, then this is your best bet for that - you will be very busy! LOL Pros I like that I can take care of class passes, appointments. and sometimes it works, when it works its great, when it doesn't-well, the rest of the story is later. Cons emails don't work when you need them, updates are not tested at all and cause huge issue upon release. Sales reports are consistently a few dollars off. depends if are you using 2 different computers, different browsers maybe a phone... we crack up. I always ask my partner can you give me the approximate sales today? Its never accurate, ever. Sales tax report is no longer accurate. it was for a couple of years, but the latest update changed that too. Merging duplicate clients and the ability to keep a current client data base is impossible. Updated clients is the heart of a small business. and our poor little biz heart is totally outdated. 1/3 of our client list is outdated because WL won't update their merging system. you must pray (if you pray) that your future clients have never used WL elsewhere in their past.. that old account will be a forever account even if the client WANTS you to update their info. you can't. you will either have duplicate clients or outdated lists. its your choice which style of confusing client lists you prefer. at least WL gives you a choice there, LOL. Review Source RH Rebecca H. Owner Professional Training & Coaching Used the software for: 6-12 months ### "Switched from Mindbody, Happy!" February 23, 2021 5.0 Pros ”I was very worried about the switch from Mindbody but it turned out not to be nearly as bad as I thought. I did have to help many of my students do initial login and download the app so they could see schedule and book/pay for classes, but once that was done, it has been seamless. The integration for zoom is useful, I was doing manual emails for this beforehand and manually adding to ClassPass which was time consuming. The automation is worth the 19$/month, and removes a huge headache from my daily to do list. Starting zoom session from the app made it much easier for my teachers as well.” Cons There are no cons, it is good software, easy to use Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody had very bad costumer service that continued to get worse and worse. Review Source Response from WellnessLiving Systems February 28, 2021 Hey Rebecca, Thank you for the excellent review! We know the migration is what businesses usually worry about most when considering the switch, and it's awesome that our Onboarding Team was able to keep the process simple and seamless for you. Even then, your experience with the client logins was a little less ideal than we'd like it to have been and we're glad you added this feedback. We're always looking for ways to improve and we are reviewing the account notes to learn more about how the migration went. It's great that you got into the automated feature set right away and started taking advantage of all the functionality we've built into WellnessLiving to save your business time and money. Our integration with Zoom is just one of the latest features we've recently added so you can effortlessly take your business virtual and maintain or even grow your revenues in the face of the global pandemic. Thanks again for the review! Gregory G. (Customer Advocate) WP William P. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "I highly recommend WellnessLiving for climbing gym use" March 23, 2022 5.0 It has become our go-to for managing employees, booking events and supporting our marketing team as we grow. Pros It is easy to use and offers the elasticity we need to expand from member and client management to marketing and beyond. Cons It can be a little tricky for parents to sign waives for this children and might not be intuitive Reason for choosing WellnessLiving It offered the ability to send push notifications and beyond Review Source Response from WellnessLiving Systems March 28, 2022 Hey William, Thank you for the awesome review, the 5-star rating really means a lot to us. There is a lot of customization available in WellnessLiving and we've continued to expand on these types of options because we work with businesses across an extremely diverse set of industries and it's crucial that every studio, facility and climbing gym has the tools they need to succeed. The built-in marketing suite is great for bringing more clients through the door and push notifications are really popular because they give you a way to reach clients who have unsubscribed to emails (all too common these days). Because you have some feedback about waiver signature, I'd like to direct you to our Community Forum (https://community.wellnessliving.com/page/home/). We actually add new features into WellnessLiving using customer requests on the Forum and it's really important to us that you make your voice heard! Thanks again for the great review! Jack T. (Customer Advocate) JS Jenny S. Yoga Studio Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Happy to date!" May 15, 2022 4.0 Overall very happy with WL and the customer support Pros Simple with lots of features at a reasonable cost. Cons a few technical difficulties frequently. Reason for choosing WellnessLiving Cost and canadian. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Too expensive. Review Source Response from WellnessLiving Systems June 21, 2022 Hey Jenny, Thank you for the great review! WellnessLiving is here to provide you with the full, all-in-one business management software you need to run your business, at an affordable price. As we've learned over the years, there's no limit to the number of different features we've been asked to add by the many health and fitness studios using our software! Our team has added hundreds of individual features and enhancements that our customers have asked for, ranging from tweaks to the interface to additional filters on reporting and even complete new features, and that's something we're still doing now. We do this at no additional cost to your subscription because we recognize that our customers are who put us where we are today, and our success will depend entirely on the success of businesses like yours - our customers. We love to see our Canadian peers succeed with us, and we thank you for choosing WellnessLiving! Jayden A. (Customer Advocate) Rodger W. Co-owner Health, Wellness and Fitness Used the software for: 2+ years ### "WellnessLiving is a real customer focused software provider; they listen and act!" July 6, 2019 5.0 I became a client of WellnessLiving in 2015 and presented a limitation of the previous software I used to a senior member; not only was my request listened to but, it was implemented within that year (Book-a-Spot tm)! Pros The company listens to its customers! They accept & implement good idea suggestions which improve the platform for all businesses. Cons The first iteration of CRM is largely manual; it's a good start but, it needs to be much more automated to compete with vendors who are primarily focused on CRM solutions in their space. Review Source Response from WellnessLiving Systems July 8, 2019 Hey Rodger! Thanks so much for taking the time to leave your incredible review. WellnessLiving has been built on the innovative suggestions of business owners like yourself, which is why we always do our best to implement the brilliant ideas that you provide to us. We choose which suggestions to focus on based on customer demand, so make sure to keep letting our team know what you would like to see next. We are so proud to be a part of your business and look forward to another four years of growing together. Thank you for choosing WellnessLiving! -Jenny P. (WellnessLiving Customer Advocate) tJ tina J. director Used the software for: 2+ years ### "excellent" February 21, 2019 5.0 This is my review of wellness living. As a small business owner i changed from moneris mind body to wellness living 3 years ago and we never looked back. These people are true Yogi’s they really do support your business and do the very best to find solutions the the things that inevitably go wrong in life. They are fast and always wonderful to speak to on the phone, instead of creating problems they work very hard to solve them I would certainly not hesitate to rejoin them when i find my new location. i have enjoyed the clear conversations to fix things as a person who is so not technical in anyway. They are a wonderful corporation that dares to care. Thank you so much for looking after my business and helping me grow Yours sincerely directer owner Loka yoga whistler 2019 19 02 Pros this was so easy to use, the staff assisted promptly and effectively. they were always finding ways to perfect new systems. Cons the app was not great in the beginning but they soon perfected it. i really cant find any other cons Review Source Response from WellnessLiving Systems February 22, 2019 Hi Tina! Thank you so much for sharing your thoughts with us. At WellnessLiving, we always do everything in our power to offer the best customer service to businesses like yours, so it is awesome to hear that you have had such pleasant interactions with our staff. Our teams also work hard to provide you with the most efficient methods to serve your clients and manage your business, which is why you can always trust that we will provide everything you need. It has been great to serve you for these past three years. We look forward to many more! Thanks for choosing WellnessLiving. The WellnessLiving Team MB Malia B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Could not be happier!" March 10, 2022 5.0 I can not say enough wonderful things about \[SENSITIVE CONTENT\] & the entire support staff at wellness living. The former owner used mind body & it was a nightmare. Switching to wellness living was the best decision we made. The entire staff jumped thru hoops to get us onboard in record time & make the transition as seamless as possible. I would highly recommend them to anyone. Pros The ease of use. It is very user friendly & the support staff is wonderful! Cons I have yet to find any cons w/ this software. Review Source Response from WellnessLiving Systems March 17, 2022 Hey Malia, Thank you so much for writing that, we too could not be happier to be working with your business and we're really glad you like our software. At WellnessLiving, our goals are simple: We want to make it really easy for you to operate and grow your business - no need for complicated interfaces or steep learning curves! Time is money and we're here to help you get more of it back, everyday. On that note, please don't hesitate to contact our support team again in the future if you have any questions. Our team members are passionate about helping people with every kind of inquiry and it's something they love doing. Thanks again for taking the time to write us a review, and thank you for being part of the WellnessLiving family. Jack T. (Customer Advocate) MB Mila B. Studio owner Health, Wellness and Fitness Used the software for: 2+ years ### "So happy I switched to WL" September 17, 2019 5.0 I’m very happy of using wl for my studio. It’s very user friendly both for the staff and the clients. Pros I love this software, it’s easy to use, it’s has all the features that my business needs and more and the customer service is always very responsive. I also love the promise of never increasing fees! Cons Software updates aren’t alerted in advance Alternatives considered [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Reason for choosing WellnessLiving The better features and marketing tools Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) For the unacceptable price increase Review Source Response from WellnessLiving Systems September 18, 2019 Hi Mila, Thank you so much for your kind words! At WellnessLiving, we always work hard to ensure that our software is very user friendly, so we are pleased to hear that your staff and clients are both enjoying it. Our customer service team always does its best to be available and provide solutions to all our clients, day or night, so thank you so much for recognizing their efforts! WellnessLiving strives to give business owners such as yourself an affordable option to help run their establishments and grow to their full potential. We are so happy to hear that you are enjoying the software! Thank you for choosing WellnessLiving. -Blake M. (WellnessLiving Customer Advocate) JB Jacquie B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "customer service is excellent" August 18, 2019 5.0 See above Pros Very committed to customer service, whenever I have a question, they are there to help...I attended the CanFItPro conference this past weekend and checked out the Wellness Living booth at the tradeshow and was pleasantly surprised to be greeted by Avital, my onboarding specialist...she actually remembered me a year later! Can't say enough about how helpful this team is! I have also been impressed by the numerous functions such as the Transformation Log and in-house challenges made possible through the app. My members love it to reserve and sign in to classes and find it easy to use. Cons Not as intuitive as I would have liked, but I'm not super tech savvy. The online tutorials and customer support make up for this! Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Cost, and I was able to meet with the Wellness Living staff in person. Review Source Response from WellnessLiving Systems August 20, 2019 Hi Jacquie! Thanks so much for taking the time to leave your review. Our teams do everything possible to always ensure that your customer service experience is as close to perfect as possible, which is why you can always trust that we will be there for you. We are so happy to hear that you had such an awesome experience with Avital. We have worked hard to provide you with the tools you need to run your business, so it is great to hear that you have found such success with our apps, transformation log, client features, scheduling, and everything else. We are always here to help you with anything you might need, so never hesitate to get in touch for some additional help setting things up or getting things running. Thank you for choosing WellnessLiving! -Blake M. (WellnessLiving Customer Advocate) JF Jared F. Owner Alternative Medicine Used the software for: 6-12 months ### "Tremendous waste of time and money" January 12, 2021 2.0 Total scheme- won't let you leave early without paying for full year of service. I had so many clients and employees complaining about the interface and functionality of WellnessLiving I bit the bullet anyways. Don't be a fool. Pros WellnessLiving is thoughtful in the breadth of its components- however the navigation, utilization and integration of these components leaves a lot wanting Cons Booking and calendar navigation was extremely slow and tedious- we ended up using Google Calendar simultaenously just because it was too burdensome to book appointments through WL unless we were actively collecting payment at time of booking. There are no substantive resources to train new staff with WL- this is entirely on the business to do rather than WL. No worthwhile integrations. Having now switched to a much more effective and comprehensive software, I'm paying roughly 30% of what I was paying for WL. Review Source Response from WellnessLiving Systems February 23, 2021 Hey Jared, Thank you very much for taking the time to submit a review. Whether the feedback is positive or negative, it helps us improve as a company. We are here to serve our customers and with their help, WellnessLiving has transformed into the industry leader it is today. We know how important it is that our software is both easy-to-use and that it has the full feature set you need to run your business. In addition to our Knowledge Base (containing 1000+ articles), we send our customers the full recordings of their Onboarding Training Sessions and our Support Team is available 24/7 for help with any questions or concerns you and your team might have. I would like to get in touch with you to find out more about specifically which issues you encountered and what we can do to improve. I sent you an email so if you could please respond or alternatively, call me on 1-888-668-7728, ask for me personally and I'll do everything I can to make it right. Gregory G. (Customer Advocate) DM Dennis M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Overpromised Software" October 12, 2021 3.0 I was directly promised two crucial things when I signed up, only to find out that one of the items required a $500 fee, and the other required me to purchase their own hardware, despite being told I did not have to. Since I signed the contract EVERY meeting they have been late to by at least 5 minutes, as much as 30. Their support is useless, so far they like to send me to useless videos, or to clear my phones cache every time I use their app. Pros I like the zoom integration, otherwise so far it doesnt exceed expectations in any other area. Cons Both apps, Achieve and Elevate are buggy. The web interface isnt overall bad, but requires at least a 30'' monitor otherwise you have to scroll. The Achieve app only allows for portrait mode, which makes usability difficult. Some places there are buttons at the top, and the bottom, and when scrolling these disappear. The admin app also crashes a lot, probably every few hours - and yes, I am using brand new ipads and iphones. Review Source Response from WellnessLiving Systems October 21, 2021 Hey Dennis, We're really sorry to hear that. Everything we promise at WellnessLiving is true, be it the pricing on your plan or the feature set available in the software, you name it. I'm not sure if these issues were due to a series of miscommunications, an unfortunate error or something else but one thing is for sure: we stand by you as our customer and we'll do absolutely everything we can to make your transition to WellnessLiving a success. Our support team is passionate about helping businesses such as yourself and I personally know a few reps. who are intimately familiar with every inch of the software and would be glad to help make sure you have the right configuration based on your needs. They'll be more than happy to help with any billing inquiries as well. Please call me on 1-888-668-7728, ask for me personally and we'll set up a time to walk through this together. James T. (Customer Advocate) JS Jamie S. Acupuncturist Alternative Medicine Used the software for: Less than 6 months ### "WellnessLiving Covers the Bases!" November 6, 2023 4.0 Pros My favorite part about WellnessLiving is the simple integration into your mobile phone's calendar app of choice. I use Google Calendars (even though I have an iPhone) and it's a simple way for me to check my daily schedule so I know what time my first patient will be! Cons I do find that online booking for my patients is challenging, mostly due to the links being unreliable. However, I like chatting with my patients before they book so I have a rough idea of what they will be coming in for, so this isn't a dealbreaker! Review Source Response from WellnessLiving Systems November 16, 2023 Hey Jamie, Thank you so much for taking the time to share your positive experience with WellnessLiving! It's fantastic to hear that our platform covers the bases for your wellness studio, especially for acupuncturists like yourself. We understand the unique needs of your industry, and we're dedicated to providing an all-in-one solution that enhances your business operations. We're delighted that you've found our integration with your mobile phone's calendar app, especially Google Calendar, to be a standout feature. The simplicity it brings to checking your daily schedule aligns with our commitment to making your experience as seamless as possible. We appreciate your feedback on the online booking experience, and we're here to assist you in making it even more efficient. Please feel free to call and leave us a voicemail or send an email to support@wellnessliving.com with a detailed description of your experience. Warm regards, Cindy H. (Customer Advocate) SB SHEVI B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Awesome costumer service!" September 11, 2020 5.0 Pros The best costumer service. You can always send an email requesting a call and they will call you at the time you have free to help and solve your issue with the software. Cons With the great help of costumer service almost any problem that you can find will be solved. So no cons Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) too expensive, not so great costumer service. Review Source Response from WellnessLiving Systems September 14, 2020 Hey Shevi, Thank you for leaving a review! We're happy you switched over to WellnessLiving from Mindbody like so many customers before you! It was definitely the right call. With Mindbody, they charge for every third-party add-on and extra feature like email marketing, reviews features, and website widgetsjust to a name a few. The next thing you know you're paying double or even triple the price. WellnessLiving has all those great features and more, built right into the system! We also appreciate everything you said about our customer support team. Our customer service reps are simply the best in the business. We go above and beyond and train your staff to make sure you're completely comfortable with the software. Every problem you need help with, we'll be there for you every step of the way! Again, thank you for the review and whenever you have a question or concern, don't hesitate to reach out! Thank you for choosing WellnessLiving! - Tony M. (WellnessLiving Customer Advocate) BB Belinda B. Integrative Ayurveda & Yoga Practitioner Used the software for: Less than 6 months ### "Game changer!" August 18, 2016 5.0 Wellness Living is all-round awesome - it's like hiring 3 more people to do the work I've been doing on my own, for what seems like forever. And they do it WELL. It's professional, with an approachable & accessible interface, even for clients who are uncomfortable with computers. The response from their support department is dependably fast, with efficient and effective answers and solutions. Pros The best things about this software are that's it's user-friendly for everyone (not just the business owner) and includes all the great features you get with other platforms (online booking, e-commerce store, client retention tools like email automation and rewards programs, etc.), that work the way they're supposed to, but are also easier to navigate, monitor and maintain. The appearance and customization allow me to direct clients to my online store and booking platform without feeling like they've left my website, which strengthens my branding, nurtures trust and keeps their experience a professional one. I love that Wellness Living has done away with all the features one doesn't need in this kind of software and optimized the features that are most useful and necessary. Cons Honestly, I can't say there's anything that I don't like about this software. Their development team is constantly improving and innovating, and if there's a customization or feature you want added, they take it seriously and keep you in the loop on their progress. Review Source Response from WellnessLiving Systems July 7, 2020 Hey Belinda, We appreciate such a well thought out review! At WellnessLiving, we're all about giving you the features that help to best support your businessfrom booking features, automated marketing, rewards program, and more. Our engineering team is always hard at work and delivering features that solve our customers' problems so they can better run their businesses. If you'd like to request a new feature, don't hesitate to let us know in our Community Forum: https://community.wellnessliving.com/. Again thank you for leaving a review, and remember everything we do is all to make your job easierwe are your dependable, all-in-one solution! Thank you for choosing WellnessLiving! - David R. (WellnessLiving Customer Advocate) JS Jesse S. Fitness Coaching Health, Wellness and Fitness Used the software for: 1-2 years ### "Decent software, terrible customer service. " February 8, 2022 3.0 I liked the software. It did what I needed it to do. However, the cancellation process was unlike anything I've ever experienced. I understand contracts are signed but most companies will hear their customers out and work with them to come to a solution with contracts, especially during COVID times when fitness businesses are often struggling or pivoting to keep their lights on. The scripted conversations and lack of caring was really disappointing. I do not blame the employee for this because they are just doing their job but it was like talking to a robot. I had recommended this software to other businesses in the past and Pros The software did what it was meant to do. Cons Cancelling your membership is next to impossible. Delay upon delay and getting passed from one person to the next all while they are still charging my account then charge a massive fee to get out of a sneaky hidden term of the contract. Brutal customer service. Review Source Response from WellnessLiving Systems February 14, 2022 Hey Jesse, I'm really sorry to hear this, we stand by our customers and that means giving you the top-quality level of support you expect even if you need help cancelling your membership. We know how much COVID has affected businesses everywhere and we will certainly accommodate your personal situation to get your membership cancelled. Please give me a call and I will personally see to it that we get this resolved to your satisfaction, ASAP. You can reach me on 1-888-668-7728, alternatively please respond to my email and we'll set up a call. Looking forward to speaking with you soon. Steven H. (Customer Advocate) Talk to a Capterra advisor for free and get results within 15 minutes.