# Page 18 | WellnessLiving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is WellnessLiving the right Gym Management solution for you? Explore 608 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145039/WellnessLiving/reviews --- WellnessLiving 4.4 (608) [View alternatives](https://www.capterra.com/p/145039/WellnessLiving/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 18 - Reviews of WellnessLiving ## Showing most helpful reviews Showing 426-450 of 608 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jamie S. Acupuncturist Alternative Medicine Used the software for: Less than 6 months ### "WellnessLiving Covers the Bases!" November 6, 2023 4.0 Pros My favorite part about WellnessLiving is the simple integration into your mobile phone's calendar app of choice. I use Google Calendars (even though I have an iPhone) and it's a simple way for me to check my daily schedule so I know what time my first patient will be! Cons I do find that online booking for my patients is challenging, mostly due to the links being unreliable. However, I like chatting with my patients before they book so I have a rough idea of what they will be coming in for, so this isn't a dealbreaker! Review Source Response from WellnessLiving Systems November 16, 2023 Hey Jamie, Thank you so much for taking the time to share your positive experience with WellnessLiving! It's fantastic to hear that our platform covers the bases for your wellness studio, especially for acupuncturists like yourself. We understand the unique needs of your industry, and we're dedicated to providing an all-in-one solution that enhances your business operations. We're delighted that you've found our integration with your mobile phone's calendar app, especially Google Calendar, to be a standout feature. The simplicity it brings to checking your daily schedule aligns with our commitment to making your experience as seamless as possible. We appreciate your feedback on the online booking experience, and we're here to assist you in making it even more efficient. Please feel free to call and leave us a voicemail or send an email to support@wellnessliving.com with a detailed description of your experience. Warm regards, Cindy H. (Customer Advocate) SB SHEVI B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Awesome costumer service!" September 11, 2020 5.0 Pros The best costumer service. You can always send an email requesting a call and they will call you at the time you have free to help and solve your issue with the software. Cons With the great help of costumer service almost any problem that you can find will be solved. So no cons Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) too expensive, not so great costumer service. Review Source Response from WellnessLiving Systems September 14, 2020 Hey Shevi, Thank you for leaving a review! We're happy you switched over to WellnessLiving from Mindbody like so many customers before you! It was definitely the right call. With Mindbody, they charge for every third-party add-on and extra feature like email marketing, reviews features, and website widgetsjust to a name a few. The next thing you know you're paying double or even triple the price. WellnessLiving has all those great features and more, built right into the system! We also appreciate everything you said about our customer support team. Our customer service reps are simply the best in the business. We go above and beyond and train your staff to make sure you're completely comfortable with the software. Every problem you need help with, we'll be there for you every step of the way! Again, thank you for the review and whenever you have a question or concern, don't hesitate to reach out! Thank you for choosing WellnessLiving! - Tony M. (WellnessLiving Customer Advocate) BB Belinda B. Integrative Ayurveda & Yoga Practitioner Used the software for: Less than 6 months ### "Game changer!" August 18, 2016 5.0 Wellness Living is all-round awesome - it's like hiring 3 more people to do the work I've been doing on my own, for what seems like forever. And they do it WELL. It's professional, with an approachable & accessible interface, even for clients who are uncomfortable with computers. The response from their support department is dependably fast, with efficient and effective answers and solutions. Pros The best things about this software are that's it's user-friendly for everyone (not just the business owner) and includes all the great features you get with other platforms (online booking, e-commerce store, client retention tools like email automation and rewards programs, etc.), that work the way they're supposed to, but are also easier to navigate, monitor and maintain. The appearance and customization allow me to direct clients to my online store and booking platform without feeling like they've left my website, which strengthens my branding, nurtures trust and keeps their experience a professional one. I love that Wellness Living has done away with all the features one doesn't need in this kind of software and optimized the features that are most useful and necessary. Cons Honestly, I can't say there's anything that I don't like about this software. Their development team is constantly improving and innovating, and if there's a customization or feature you want added, they take it seriously and keep you in the loop on their progress. Review Source Response from WellnessLiving Systems July 7, 2020 Hey Belinda, We appreciate such a well thought out review! At WellnessLiving, we're all about giving you the features that help to best support your businessfrom booking features, automated marketing, rewards program, and more. Our engineering team is always hard at work and delivering features that solve our customers' problems so they can better run their businesses. If you'd like to request a new feature, don't hesitate to let us know in our Community Forum: https://community.wellnessliving.com/. Again thank you for leaving a review, and remember everything we do is all to make your job easierwe are your dependable, all-in-one solution! Thank you for choosing WellnessLiving! - David R. (WellnessLiving Customer Advocate) JS Jesse S. Fitness Coaching Health, Wellness and Fitness Used the software for: 1-2 years ### "Decent software, terrible customer service. " February 8, 2022 3.0 I liked the software. It did what I needed it to do. However, the cancellation process was unlike anything I've ever experienced. I understand contracts are signed but most companies will hear their customers out and work with them to come to a solution with contracts, especially during COVID times when fitness businesses are often struggling or pivoting to keep their lights on. The scripted conversations and lack of caring was really disappointing. I do not blame the employee for this because they are just doing their job but it was like talking to a robot. I had recommended this software to other businesses in the past and Pros The software did what it was meant to do. Cons Cancelling your membership is next to impossible. Delay upon delay and getting passed from one person to the next all while they are still charging my account then charge a massive fee to get out of a sneaky hidden term of the contract. Brutal customer service. Review Source Response from WellnessLiving Systems February 14, 2022 Hey Jesse, I'm really sorry to hear this, we stand by our customers and that means giving you the top-quality level of support you expect even if you need help cancelling your membership. We know how much COVID has affected businesses everywhere and we will certainly accommodate your personal situation to get your membership cancelled. Please give me a call and I will personally see to it that we get this resolved to your satisfaction, ASAP. You can reach me on 1-888-668-7728, alternatively please respond to my email and we'll set up a call. Looking forward to speaking with you soon. Steven H. (Customer Advocate) sW samantha W. owner Recreational Facilities and Services Used the software for: 2+ years ### "Karma Yoga Live" April 28, 2021 5.0 overall good Pros visually easy to navigate. on demand schedule was included at the time of joining Cons Could not get immediate support. had to call the us which was expensive Alternatives considered [Meta for Business](https://www.capterra.com/p/213257/Facebook/) Reason for choosing WellnessLiving less expensive and offered online on demand scheduling Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) price Review Source Response from WellnessLiving Systems May 3, 2021 Hey Samantha, Thanks for the review, we're thrilled you made the switch from Mindbody and chose WellnessLiving! We get customers switching over every day, and many of the stories are the same - the transition was simple and they are now saving a ton of money without needing to pay for additional add-on fees. We take pride in being an all-in-one platform that is easy for you to navigate, and we're always adding even more features to help you get more bang for your buck. We're sorry for the inconvenience reaching Support by phone in the past, we've now added a toll-free support number for all our Australian customers. Our agents are passionate about answering all your questions and helping you succeed with our platform, so please do not hesitate to contact our Support team for any assistance. Natasha B. (WellnessLiving Customer Advocate) SB Sharon B. Finance Officer Used the software for: 6-12 months ### "Huge revenue loss for our small business -don't consider this as an option!" December 28, 2017 1.0 Pros The software is fairly easy to use. The customer support staff tries to help as much as they possibly can. Cons If you are exporting data from a previous software the import process is a mess. That is what cost our business a loss in less than a year! If you are paying for data to be imported then it should be done correctly. I am responsible for the billing and scheduling end of the business. I spent days fixing mistakes that the wellness living team could not figure out! Clients were continually billed twice, the projected revenue reports were always incorrect which created a large financial hardship and we lost clients because they did not trust us and our software to bill them correctly. After numerous e-mails to WL they said they would investigate the situation. It is now 6 months later and not a word. They asked my business partner to take down the negative review and they would compensate us. That does not come close to the revenue we lost. As of today, they have not responded to our request for reimbursement. I have a huge paper trail of mistakes and mishandling of funds from WL. I was hoping they would do the right thing. So far, nothing. Not owning up to your mistakes (as we all make them) is not a good business practice. Since we ended our relationship with WL our company went back to Mind Body and our projected revenue is accurate, our clients are thrilled and there are no mishandling of funds! Much better software. Review Source Response from WellnessLiving Systems April 25, 2018 Hi Sharon! We appreciate the feedback you and your teammates have provided. From Laura's original feedback, our team has worked hard to put preventative measures in place for future data migrations. It is our utmost priority to provide a seamless Onboarding experience, and so, missing the mark with your business is something we took very seriously and have ensured it will not recur for future migrations. SS Santiago S. ingenieria sistemas Computer Hardware Used the software for: Less than 6 months ### "Living well with WellnesLiving " October 9, 2023 4.0 Desde que se implemento ha sido de gran ayuda para la administración por lo cual si que lo recomiendo! Pros Destaco bastante el aspecto que tiene y lo sencillo que se ve por lo que lo hace muy intuitivo además de que permite hacer seguimientos precisos a los clientes que manejamos. Cons Aveces presenta fallas en las cuales el soporte al cliente no es tan bueno para lar resolución de las mismas. Review Source Response from WellnessLiving Systems October 11, 2023 Hey Santiago, Thank you for sharing your positive experience with WellnessLiving. We're thrilled to hear that you find our platform's appearance and user-friendliness intuitive and appealing, making client management a breeze. I'm sorry to learn that you've encountered challenges with our support in the past. At WellnessLiving, we place a strong emphasis on delivering exceptional customer service. Our support team is committed to providing timely and effective solutions to any issues you may encounter. If you ever have more questions, require guidance, or need assistance, please feel free to reach out to our Customer Solutions Team at support@wellnessliving.com. They are always ready to assist you. In addition to our support services, we offer a Knowledge Base and a Community Forum, where you can find valuable resources and information to help you make the most of our platform. I've included the links for each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you for your recommendation, Santiago. We value your feedback and are dedicated to ensuring your experience with WellnessLiving is top-notch, every step of the way. Warm regards, Julia G. (Customer Advocate) BH Brittany H. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "6 month Wellness Living Review" August 20, 2022 5.0 Pros The software seems user friendly and allows for more customization on the backend than MINDBODY, which we switched from. Plus, the customer service is top notch - it's so easy to get ahold of the support team to ask a question, which is usually resolved within minutes or hours. Cons Their server seems a little slow, so transitioning between pages requires some patience. Review Source Response from WellnessLiving Systems August 27, 2022 Hey Brittany, Thanks for the amazing review! WellnessLiving is built around being easy to use. That way you save time on training, cut back on the staff workload, and clients have an easier time too. Our competitor Mindbody definitely has a lot of powerful and features and tools, but our customers who switched often tell us that it's not easy to use, which means you're spending countless additional hours on training and troubleshooting with the software instead of running your business. We aim to save the headache with software anyone can learn to use quickly and seamlessly! A big thanks also goes out to our support team, because are always there for you whenever you need the assistance and they put an amazing effort into helping businesses succeed every day. Someone from our team will be reaching out to you to look into the issue you described and to ensure you're able to get quick load times. Thank you for choosing WellnessLiving! Natasha B. (Customer Advocate) TM Tracy M. Ownder Music Used the software for: 2+ years ### "Great for my Business " June 15, 2020 5.0 Pros WellnessLiving has been an invaluable resource for my business. As a business owner, the last thing I need to worry about is the stability of the software/service I use to manage my operation. WellnessLiving’s stable, rock-solid platform continues to provide Morris Music Academy with the tools we need to thrive and grow. Even in the midst of the shutdowns most have experienced the past several months related to COVID-19, WellnessLiving continues to be reliable. I don’t know how they do it…and I don’t really care. What I do know is that their product continues to exceed my exceptions. For that, I am very thankful. Cons Not really much I dislike about this software. Review Source Response from WellnessLiving Systems October 17, 2020 Hey Tracy, Thank you - we love the great review! You were spot on about the reliability of our software! With these unprecedented times full of uncertainty, it's incredibly important to us that we be there for every single customer. As we help pivot many businesses online and give them the right marketing strategies for communicating with clients, our all-in-one platform provides the tools to get your business where it needs to be. You also mentioned getting some additional trainingplease reach to our team and we'll gladly book some time with you. Again, thanks for the review, and we look forward to growing your business together! Thank you for choosing WellnessLiving! - Tony M. (WellnessLiving Customer Advocate) LB Linda B. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Beware" October 27, 2019 1.0 I do not usually write reviews but feel compelled to help other business owners, who like myself, are looking for an alternative software to Mindbody. I have been a business owner for nearly 20 years and have worked with many different businesses and vendors. My experience with Wellness Living has been not been good. After explaining my need for business management software across several studios, and being guaranteed results, I can say that the outcome was anything but positive. It took several months to transfer the data from MBO to Wellness Living. The reports are limited and lack detail. The onboarding process and training was poor and not complete when we went live. However, the most important thing to know is that the software is excruciatingly slow; which translated to thousands of dollars in missed sales opportunities and poor customer service to our students. We only used Wellness Living for 2 weeks and they have continued to bill us monthly for each of our 4 locations, because they said we did not properly cancel their subscription. Seriously? Additionally, Wellness Living rushed us to set up our merchant accounts several months before going live without communicating to us the merchant processor would begin charging us as soon as they were set up. Canceling that account was a nightmare as well. Rather than focusing their effort providing exceptional software, they seem more focused on making money. Pros Integrated emails and marketing. Easy to use. Cons Lack of speed and lack of detailed reports. Reason for choosing WellnessLiving The promise of excellent support and value. Review Source Response from WellnessLiving Systems October 31, 2019 Hi Linda, We are so sorry to hear that you have had this experience. We are always working hard to make improvements to our system, so we're sad to hear that you didn't experience our usual level of speed. Our onboarding specialists always try to do everything they can to ensure your business's success. We are passionate about helping business owners such as yourself and are always working to provide the best software solution possible, for the most cost effective rate. We do this by regularly releasing new features and customizations that have been requested by customers just like you. We are sorry you feel this way, however we feel that we have made every effort to make your transition to WellnessLiving a success. -Blake M. (WellnessLiving Customer Advocate) LC Lisa C. owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "A good upgrade" June 22, 2022 5.0 We switched to Wellness Living a few months ago and have been impressed with the service and the software. Although a robust system, it is logical and intuitive to use. Pros It's robust system and the training was very good. Cons It is pretty complex and there is no substitute requesting and implementing option. Reason for choosing WellnessLiving Came highly recommended by Studio Grow folks. Switched from [Karmasoft](https://www.capterra.com/p/121490/Karmasoft/) The software we had was always glitchy and malfunctioning. Review Source Response from WellnessLiving Systems June 29, 2022 Hey Lisa, Thanks for the great review! WellnessLiving is the software you can depend on to run your business, day in, day out. A lot of the other platforms out there are much simpler and designed to do just one or two things well, so as you grow your business or run into different situations you begin to get into the work-arounds or even having to start looking at alternative platforms to do what you need. We know that as a studio owner you're going to be running into these situations all the time so we put a lot of development work into fleshing out our features and developing a true all-in-one solution to help save you time and headaches down the road. It costs us more to do things this way but in the long run it helps us and our customers succeed. We understand that learning to navigate a new software can be difficult at times, so please do not hesitate to contact our support team for any assistance. Thank you for choosing WellnessLiving! Steven H. (Customer Advocate) SK Sarah K. Owner Sports Used the software for: 6-12 months ### "Work in progress" February 21, 2020 3.0 Pretty good. I'm still with them and hoping that as they continue to improve I will be happier with the overall product Pros I love all the features and the support team is really good. The app for clients is great Cons The app for instructors is not good. It often has glitches, it's slow, there are too many steps to take Alternatives considered [Virtuagym](https://www.capterra.com/p/132191/Virtuagym/) Reason for choosing WellnessLiving The payroll and price Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The price. Mindbody kept increasing their prices alot Review Source Response from WellnessLiving Systems February 25, 2020 Hi Sarah, Thank you for taking the time to write this review. We're so happy to hear that your experience with our customer support team has been top-notch. Our support team is passionate about delivering solutions to you whenever you need them! We're also excited you are enjoying our client app. From client profiles, booking, and our built-in rewards program, our Achieve Client App definitely helps improve your clients' experience. In regards to the staff app, please share this feedback on our Community Forum: https://community.wellnessliving.com/page/home/. This Forum allows you to give suggestions and voice your concerns. We love hearing from our customers, and we're committed to giving business owners, like you, an all-in-one solution. This is why we're constantly improving the software. Again, we're happy to hear you love all the features, and we look forward to continuing to grow together. Thank you for choosing WellnessLiving! David R. (WellnessLiving Customer Advocate) MV Margrete V. Business owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Finally found an easy-to -use software" February 5, 2021 5.0 The support team is amazing. They make sure you get the help you need and will even call you back later if they come up with new suggestions to your concern or issue. Pros It was easy to learn, to implement and to use on a daily basis. A schedule change was easy and quick to do which I loved. The clients loved the app and would use it to book their classes. Cons The app for the admin was slow and would freeze very often. Reason for choosing WellnessLiving I had considered Wellness Living before but ended up with Zenplanner due to a feature they had which Wellness Living did not have at the time (can't remember what it was, though, but had something to do with payment options for clients). Wellness Living did get this feature later on and I was happy to switch. Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) It wasn't as user friendly as I thought it would be. Review Source Response from WellnessLiving Systems February 9, 2021 Hey Margrete, Thank you for leaving us a review - and deciding on us over Zen Planner. It makes our day every time one of our customers shares their experience using our software. Your feedback truly helps us grow and deliver a better software and experience for you, your staff members, and your clients. We are so thrilled our software has been able to make your life easier, after all, that's why we do this! Thank you for choosing WellnessLiving! Gregory G. (Customer Advocate) TF Tracy F. Studio owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Happy I made the change" October 19, 2022 5.0 Pros The Software is very usable and easy to learn. I am getting everything I need to run my business at a much more affordable price. Wellness Living also made the transition from Mindbody Very easy. One of my main concerns was customer service and they have been extremely responsive and helpful every time I need it. Cons It has a slight delay in the software response time but nothing that causes a problem. We have also experienced a few glitches where the program needs to be restarted but again it has never created a real issue. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Better pricing and better customer service Review Source Response from WellnessLiving Systems October 28, 2022 Hey Tracy, Thanks for taking the time to write us a review. We aim to deliver a 5-star experience through attentive customer care at every stage of your journey. Thousands of businesses have made the switch to WellnessLiving from Mindbody and other platforms, and our skilled data migration experts do an amazing job making the process unbelievably smooth. Because of the software's flexibility, we're able to make specific adjustments for your business needs and it usually doesn't take very long for staff to learn how to use the new system. That said, please don't hesitate to contact support any time you need assistance. Even if you just have some questions or would like some pointers on the software, we're happy to help! Christopher R. (Customer Advocate) AW Angela W. Owner Used the software for: 1-2 years ### "Great Value" November 9, 2018 5.0 Pros We switched to Wellness Living in January of 2017 and could not be happier. I had been with MBO since I opened my yoga studio, in 2004, and was looking for a better system with better customer service. I definitely found it with the WL system. It's not only a much more visually appealing system but it's also intuitive, user-friendly and incredibly easy to learn. To be honest, I was very nervous about the transition and wasn't looking forward to learning a new system and training over 20 people. But, I am so glad I did. Now our clients register for more classes online, the system is completely mobile friendly, and we love the integrated marketing emails and texts. And to top it off, the WL team is truly amazing. They know your name, your businesses, and they get back to you right away with personal videos and explanations for anything you need. They also listen to your requests. They have implemented over 25 of our requests in less than a year. Cons The reporting isn't as sophisticated as it was with MBO. They seem to be working on it and there is definitely room for improvement here. Review Source JJ Jessica J. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Solid yoga studio scheduling software" August 14, 2022 5.0 I enjoy it - I had a different scheduling software that was very frustrating beause they never make the front end appearling. I think it represents my busienss well. Pros It's user friendly, comprehensive and there are lots of automatic emails that go out. Cons Sometimes things that aren't working don't quite get fixed for a while. Review Source Response from WellnessLiving Systems August 20, 2022 Hey Jessica, Thanks for the great review! WellnessLiving is the perfect all-in-one business management software for yoga studios. Our platform includes just about every tool you need to run your business all in one place and in an easy-to-manage interface. Emails, client profiles, scheduling and more - it's all interconnected which simplifies access for staff and also introduces efficiencies because all the different components sync together. What used to be a lengthy process involving several different apps or platforms becomes a simple automation. All you have to do is enable it in Setup and now WellnessLiving is automatically sending clients a specific notification for things like purchases, booking or marketing, and you don't have to lift a finger! We've strongly emphasized the usability aspect of the software and we often hear from our customers that WellnessLiving is much easier to use compared to our competitors. Thanks for choosing WellnessLiving! Jack T. (Customer Advocate) KT Karen T. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Wellness Living Rocks" November 9, 2022 5.0 Wellness Living helps me to manage my business with ease Pros I've started using Wellness Living for my business about 8 months ago and I am so happy I did. It is so much better than the other platform that I was using. Their customer support is outstanding. I can call at any time and they are always to help me solve my problem or answer my question. I am so much more on top of my business with the variety of reports, dashboards, widgets and so much more. Cons Some of my users have not found it easy to use Review Source Response from WellnessLiving Systems November 16, 2022 Thank you for the kind words Karen! The true test of a successful migration is how much you feel your experience has improved 8 months down the line after making the switch from your previous software, and we're so excited to hear the results have been outstanding! It can definitely feel a little nerve racking to take that first step forward but once you get the ball rolling we're with you every step of the way and our support team ensures you have all the tools you need for a successful launch. Support can really make a huge difference for you when you're unsure about something, or if you have a question and need an answer right there and then. We're sorry to hear that some of your clients haven't found the system easy to use. Please don't hesitate to give us a call or send us an email whenever you have a few minutes available for our support team to do a set up walk-through to optimize ease of use for your clients. Thanks for choosing WellnessLiving! Marina A. (Customer Advocate) SA Stephan A. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "WellnessLiving does the job!" January 4, 2022 5.0 Pros I've been using WellnessLiving for a little over a year now and everything has been going great so far. My launch went great, I've liked all the improvements over the past year, and whenever I have a question its always easy to contact support or get help and in general. Overall its been a great help for my fitness business! Cons Everything has been working well so far, no complaints. Review Source Response from WellnessLiving Systems January 11, 2022 Hey Stephan, Thank you for the great review! We're glad to hear things have been going great for you since making the switch to WellnessLiving. We're always here for you if you have any questions, need help with the software or even if you're just looking for tips on how to best make use of WellnessLiving for your business. We appreciate your feedback as to the new features and improvements you'd like to see added, that's what we use to guide us on what we build next! We're grateful to be working with your business and we look forward to serving you in the years to come! Thanks again for the review! Steven H. (Customer Advocate) SS Sherry S. Owner Used the software for: 1-2 years ### "The Idea of switching to a new software was paralyzing, but enough is enough, I could not take it an" November 9, 2017 5.0 Pros I felt like I was handcuffed to MindBody because all of my client and billing history for the past 4 years was in it. The idea of moving to a new system paralyzed me and I put if off several times. Then when my software company made a 60% price increase throughout the course of 1 year, and a total of 160% from when I started 4 years earlier, I was done. I contacted Wellness Living and they were able to transfer all of my client history and put it into my new Wellness Living account and I didn't lose any of those records. They worked with me to ensure all of my data was entered correctly and my system was running the way I wanted it to be and most importantly that I knew how to use the software. They have been responsive to any questions/concerns that I have had. Definitely glad I made the switch. Cons I would love a mobile app or if the software was more mobile friendly on the administration side. It is great for the customers though. Review Source Response from WellnessLiving Systems November 14, 2017 Hey Sherry! Thank you for leaving your review and deciding to switch to WellnessLiving. We know how scary the migration process can seem at first, so it is awesome to hear that you have finally found your freedom with us. As usual, your wish is our command: we will be releasing the WellnessLiving Staff App this year! December 2017 to to be exact. From the new app, you and your staff will be able to check clients into classes and appointments, book classes or appointments for your clients, reschedule/cancel their visits, look up their balances or remaining visits, take their payments and so much more! We are always working hard to improve the program based on our customer suggestions, so keep your ideas coming and we will keep building more for you! Jordan J. P. Personal Trainer/Brand Ambassador Health, Wellness and Fitness Used the software for: 6-12 months ### "Reward Clients for Business" December 4, 2019 5.0 Personal Training clients have control of booking their appointments around their schedule. Saves time with app on phone. Clients like reward points. Pros I offer incentives to my personal training clients. Clients book personal training sessions from their phone. Clients can pay for personal training sessions on app. Clients sign contracts and waivers on app. Cons Reoccurring weekly personal training sessions for clients did not migrate correctly from week to week. This caused some times/sessions to be double booked. Review Source Response from WellnessLiving Systems December 6, 2019 Hi Jordan, Thank you so much for taking the time to leave a review. Our aim is to help you make your operations run as smoothly as possible, so it's good to know that your clients are enjoying the app and that it's helping them pay for sessions, book classes, and sign waivers with ease. We're also glad to hear that they're enjoying our robust rewards program and that it's saving you lots of time! In terms of your sessions not migrating correctly, we can assure you that this is not the intended behavior of the software that most customers experience, so we want to apologize for any inconvenience this may have caused you. Please do not hesitate to reach out to our support team in regards to any issues you face. Thank you for choosing WellnessLiving! -Tony M. (WellnessLiving Customer Advocate) SR Sharon R. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Wellness Living Customer Service is Unmatched " April 11, 2022 5.0 Amazing! I have needed help with programming specific purchase options and Gordon P. A level 3 pecualist at WL has been terrific! Pros I really love how easy it is to use the software, and how great customer service reps are when you have any questions about programming! Cons I really would love to see quickbooks being compatible with the software soon! Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving The amount of information and promise of help with transition. Review Source Response from WellnessLiving Systems April 20, 2022 Hey Sharon, We really appreciate it any time one of our customers share their amazing experience with WellnessLiving, and it's really encouraging to our team members in the customer support department because it shows them the fruit of all their hard work and effort they do to help our customers every day. The software is certainly easy to use but our customers often tell us that the personal level of support is what makes the biggest difference between WellnessLiving and some of the other platforms on the market. From time time you may have a question or software inquiry you'd like help with, and it's really important to us that we can help you each that time happens and provide you with an amazing support experience you can't get anywhere else. We'll pass on your kind words to Gordon to let him know he's doing a great job and to keep up the great work! Thank you for the great review. Amy S. (Customer Advocate) AW Amity W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Why I love Wellness Living " April 30, 2020 5.0 Customer service has always been great. Very responsive and accommodating. They always circle back to make sure you are taken care of. Pros I love the fact that you can text and or email a person in class, a select few people in one class or an entire class at a time. That was not a feature in MBO and I use it every single day! Cons I have a hard time making mailing lists- segmenting people Reason for choosing WellnessLiving Customer service and overall look of the product Review Source Response from WellnessLiving Systems May 14, 2020 Hi Amity, Thank you so much for such a thoughtful review. We're thrilled you love the built in SMS/email suite, those are a couple of the biggest reasons why MindBody customers switch over. There is no need to pay constant contact anymore, which doesn't hurt either. We love making it easy for you to stay in touch with your clients! We do have a feature in WellnessLiving that will allow you to create segmented lists - the function is called client groups and they are very easy to manage and use as mailing lists. I will reach out to our support team so they can help you configure this feature. We look forward to continuing to grow together. Thank you for joining the WellnessLiving family! - Natasha B. (WellnessLiving Customer Advocate) MW Morgan W. Lead Coach & Director Sports Used the software for: 1-2 years ### "Superb software & amazing customer service! " May 19, 2020 5.0 Superb customer service and support right from the implementation and transfer from our previous software through to ongoing support. Pros The system is easy to use for both our staff and clients! Also the keep making it better and better! The latest Zoom integration is just amazing! Cons Nothing there have been no issues. We are more than happy. Reason for choosing WellnessLiving Ease of use, functionality and great customer service. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was expensive and clunky, Wellness Living is awesome and reasonably priced. Review Source Response from WellnessLiving Systems May 26, 2020 Hey Morgan, Thank you for the amazing review we absolutely love hearing you've been enjoying our new Zoom integration! We know how important it is to bring online classes and appointments to your clients, so we stepped up with our latest integration. We're thrilled that customers like you can run your online business with ease! At WellnessLiving, it is important that we deliver exactly what businesses need in an all-in-one software. From our high-end customer support team to our affordable pricing, we do everything we can to help every customer thrive in their business! Again, we're grateful for your review. Our platform is all about streamlining your business for you, your staff, and clients, and we couldn't be happier to help with your transition online! Thank you for choosing WellnessLiving! - Blake M. (WellnessLiving Customer Advocate) SM Stephanie M. Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to use for customers" March 11, 2022 5.0 Pros I started using Wellness Living last summer to manage classes and personal training sessions I run in a high rise. They make it very easy! The population is a bit older (60-80), but they rave about how easy the app is to use and sign up for classes. I also love how they automatically email each client asking for a review. I've collected so many without any effort which has been great for marketing. Cons Their payment processing partner, Paragon, is more expensive than I'd like. There are more fees beyond the 2.9% processing fee. This is the only reason I'm considering leaving. Review Source Response from WellnessLiving Systems March 17, 2022 Hi Stephanie, Thank you for the review! WellnessLiving was designed with active input from our users to give studios the exact features, tool set and usability they needed to match their needs across all sorts of different business models. It's definitely really easy for clients to book classes and manage their account on the app, and we automated our built-in notifications suite so you can stay in touch with hundreds of clients without lifting a finger. Online reviews are a huge part of building your brand and attracting new prospects, so those automations are the perfect tool to have your members share their great experiences with others. Paragon is one of the partners we work with to obtain competitive rates and save our customers thousands of dollars annually. I've sent you an email, please get back to me whenever you can or alternatively please call me on 1-888-668-7728 and I'll personally make sure we get this addressed right away. Jayden A. (Customer Advocate) SA Shantelle A. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "My Yoga Studio" July 27, 2020 4.0 It is the best software for my studio. With updates often, I am hoping that things will get better as they grow Pros I like the marketing, text and push notifications! Plus, our own app! There are many great features of this software! Cons Hard to get customer service some times. Cost a lot. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Lack of Customer service, priceing constantly rising, and the fact that they advertize other businesses to my customers! Review Source Response from WellnessLiving Systems July 31, 2020 Hey Shantelle, Awesome review! We're so glad you made the switch from Mindbody to WellnessLiving, and there are definitely a lot of ways we stand out from the competition. They promote your app in the same place as your competitorsand with our custom Achieve Client App, it's designed to reflect your unique brand and business. And, while they charge for every little add-on and feature, our all-in-one platform has many features built right in, including our automated marketing suite that lets you send email, text, and push notifications to clients. Everything we do at WellnessLiving is for youour customer! Whenever you have a question or concern, call us right away and we will be there for you. Again, thank you for your great review, and remember, we're in this together and looking forward to helping your business thrive! Thank you for choosing WellnessLiving! - David R. (WellnessLiving Customer Advocate) Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.