# Page 19 | WellnessLiving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is WellnessLiving the right Gym Management solution for you? Explore 608 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145039/WellnessLiving/reviews --- WellnessLiving 4.4 (608) [View alternatives](https://www.capterra.com/p/145039/WellnessLiving/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 19 - Reviews of WellnessLiving ## Showing most helpful reviews Showing 451-475 of 608 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VP Victoria P. yoga studio owner Health, Wellness and Fitness Used the software for: 1-2 years ### "excellent customer service" August 9, 2019 5.0 It's very easy to manage my yoga studio class schedule. I like the various reports it provides to make payroll easy Pros I like how intuitive it is to use and create links to put on my website. I like using the Achieve app. and I love the built in rewards system! Cons It needs to add a feature for the events (workshops) to transfer a workshop pass to another user. It needs to improve the Facebook sharing tools so that clients can share when they used WL to sign up or attend a class. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving WellnessLiving's software is more intuitive to use from the back end. Review Source Response from WellnessLiving Systems August 12, 2019 Hey Victoria! Thanks so much for leaving your awesome review. At WellnessLiving, we work hard to ensure that you always have the tools you need to get your day-to-day tasks done as quickly as possible, so we are glad to hear that you have found such success with the Achieve Client App, the rewards program, our scheduling system, and our reports. We are also pleased to hear that you have found WellnessLiving so intuitive. We are constantly evolving and improving to suit the needs of our customers, so be sure to let our team know about the features you would like to see implemented in the future and we will start working on them as soon as possible. Thank you for choosing WellnessLiving! -David R. (WellnessLiving Customer Advocate) LR Laura R. Owner Music Used the software for: 6-12 months ### "Very poor experience. Lost a lot of revenue and clients" December 12, 2017 1.0 Pros The features are well thought out. The price point is good. The turn around time for support staff is acceptable. Cons Even though it is fairly easy to use, the experience overall was a financial disaster. Please read why. If you are starting from scratch this may work for you. If you are migrating data over from another software, it does not transfer correctly. The issue is they do not have the know how to fix the multiple migration problems. After 6 months of the system billing my customers multiple times on the same day, refunding money, running incorrect revenue reports, and not billing customers who were on contract we lost approximately in revenue. I finally figured out where the glitch in the system was. Not the team that developed it. They have not refunded any of our lost revenue. Very very disappointed with the product as a whole and the support team not being able to figure out thier own system. If you are starting from square one then this may prove to be a good program for you. I went back to MindBody software. It is clear, and always accurate. Review Source Response from WellnessLiving Systems January 5, 2018 Hi Laura! Thank you so much for taking the time to provide your feedback. We are so sorry to hear that you experienced such prolonged frustrations. Our migration team are deeply familiar with MindBody data transfers and are always focused on providing customers like you with the best possible transition experience, so we want to assure you that we take your ordeal to heart and as you know we are doing everything in our power to set things right for you. MM Mayuri M. Yoga Teacher Health, Wellness and Fitness Used the software for: 1-2 years ### "Best Customer Service" May 26, 2020 5.0 The best customer service by far. Wellness Living goes out of their way to solve any issue they have. They always return calls. They have patience and care for their customers. They try their best to upgrade features. Their knowledge base is helpful if their are minor issues. You can easily learn to solve your own tasks in just a few minutes. Pros I liked the booking feature and reminders for the upcoming classes. Cons The online platform at these challenging times is not my repertoire as there’s too much to look into. I tried zoom and it’s okay. I’m a person to person type to teach yoga and meditation. Although my business has closed, I could still consider going back to try out the new online features if needed. Review Source Response from WellnessLiving Systems June 1, 2020 Hey Mayuri, Your review made my day! We always love hearing about the awesome experiences that customers like you have with our support team. We also understand that you've looked into Zoom. At WellnessLiving, we've recently integrated with them, and now you can set up your virtual classes and events, and invite clients to book, all in the software! If you need help with that, once again, our support team will be in your corner to get you comfortable with this new feature. Pivoting your business online can be a challenge, however, our all-in-one software has all the tools you need to have success, despite the times we live in. Thank you for the kind words, and we look forward to growing your business as a team. High fives all around! Thank you for choosing WellnessLiving! - Natasha B. (WellnessLiving Customer Advocate) GP Gary P. President Health, Wellness and Fitness Used the software for: 1-2 years ### "fitness software" June 10, 2021 5.0 great Pros the customer support with Wellness Living is amazing. I've never had a bad experience with them in the 2 years that I have been using them. Cons it took me some time to learn the system, but honestly I think that's because I had my staff doing most of it and wasn't in it enough to get comfortable. That isn't that case any longer and it feels better every day I use it. Review Source Response from WellnessLiving Systems June 16, 2021 Hey Gary, Thank you for leaving a review! Our customer service reps are simply the best in the business. We know you're counting on our software to help run your business, and by extension you're counting on us to be there for you for help with any questions or concerns you'd like addressed promptly. When you call our support team, you can expect to hear a kind, patient and attentive human voice that'll listen to what you have to say and provide the best solutions. After all, they're experts at what they do! There's a lot to see and learn with every comprehensive software platform out there, but with WellnessLiving you'll get the personal touch that's with you every step of the way. Thank you for choosing WellnessLiving! Sarah M. (Customer Advocate) LL Leon L. Small Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Make the switch to Wellness Living" February 18, 2021 4.0 It's been great so far,. The built-in help tool is very good at helping solve any issues I've come across, and customer service is always accessible otherwise. Amazing because this means Zero downtime! Pros I made the switch to Wellness Living from Mindbody and I'm so happy I did. Not only do I save hundreds of dollars per month, but I still have all of the features and Amazing customer service! Cons I'll edit this review once I find something I don't enjoy. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) 2018 Review Source Response from WellnessLiving Systems February 23, 2021 Hi Leon, Thank you for the great review! From the outset, WellnessLiving was designed to provide MindBody users such as yourself with a platform that is much, much cheaper, a Customer Service team that CARES about your experience, and with a feature set that is just as good or even better than what you had with our biggest competitor! Not only that, but we're always working on making it even better by adding new features, improvements and integrations based on YOUR user feedback. We're likewise really happy that you made the switch and we're looking forward to continuing to serve your business. Thank you for choosing WellnessLiving! Gregory G. (Customer Advocate) HG Heather G. Owner Used the software for: 6-12 months ### "Using this software makes me feel like I'm a beta tester and loses me business." March 2, 2018 1.0 I haven't used any other online schedulers, so I can't compare. I've heard so many nightmare stories about MBO that I wanted to avoid using them, but now I'm feeling like I'll need to make the switch or try someone else as soon as my contract with WL is up. Pros The interface looked nice and it appeared to have good features at rates competitive to Mindbody Online. Cons The software is incredibly buggy. For example, I have the link for my group class schedule on my website, but when a client clicks on it, if they have already used Wellness Living at a previous studio in the past, then it may take them to the other studio's Wellness Living. I have no control over this on my end and no way of knowing when I'm losing business because someone tried to book with my studio and got redirected. I've been told that this bug was fixed, but it is still happening. There are countless things like this—we call their tech support several times a week with similar bugs. Tech support is very friendly, but often difficult to get a hold of (presumably because everyone else is also calling them about bugs like this). When I do get a hold of them it is frequently difficult to get them to understand the problem. I've been told repeatedly that a bug is fixed, only to have the same thing happen the following week. Frequently these bugs are things like what I've described above—problems with basic functionality that seem like they should have been caught before a public release. I feel like I'm being sold a beta-quality product at a very high cost. Review Source Response from WellnessLiving Systems May 2, 2018 Hi Heather, I'm Andrew from Customer Success at WellnessLiving. I am really sorry to hear you had a negative experience with the WellnessLiving platform. We put the utmost priority on any issues our customers have, and always aim to reach a resolution right away. From your description, it sounds you are still experiencing this issue; however, we are unable to locate any record of your communication with our support team regarding this. We are dedicated to reaching a full resolution and would love to speak with you further about this. Please call me at 1-855-601-2900 x1. I will also be sending you an email as follow up. I look forward to speaking with you soon. AT Anne T. Teacher/Studio Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great System" October 3, 2021 5.0 Easy scheduling, online scheduling/purchasing. Love the livestream & On demand function. Pros Wonderful System. Very user friendly. Love all the features. Exactly what our business needs. Cons Still new to the sytem but so far has everything we need. Reason for choosing WellnessLiving Wellness Living fit the bill for our studio model. Pricing was more affordable and better quality in both product and customer service. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Needed a better system more cost efficient for our business Review Source Response from WellnessLiving Systems October 13, 2021 Hey Anne, Thank you so much for your amazing review! We're so happy to hear that you can operate your business with ease using Wellnessliving. Our platform was built for business owners through much research and development, so we pride ourselves on a system that is both intuitive and customizable. From our customer support, built-in features, and affordability, there are many ways we're working to stay ahead of the competition. We love that you're taking advantage of our FitLIVE and FitVID on Demand features, never before has livestreaming your classes been so easy! You then upload and store them right in WellnessLIving, giving clients exclusive access to your videos. Again, thanks for the review, and we look forward to growing your business together! Thank you for choosing WellnessLiving! Sarah M. (Customer Advocate) JZ John Z. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Used to be good. " July 1, 2021 2.0 We have been using Wellnessliving for 2 years and were very happy at one time. Something has changed within the company because there seem to be problems and glitches at least once a month. The issues have cost me time, lost revenue, and lost customers. I'm currently looking for a new business solution. Pros Easy to use. Great reports. Marketing tools are nice. Cons Antiquated card swiper Too many glitches/problems Review Source Response from WellnessLiving Systems July 10, 2021 Hey John, Thanks for taking the time to leave us a review. WellnessLiving is business management software made easy and simple to use without skimping out on the features and reports you need to run your business. We're always working on adding even more tools and enhancements with each update release and unfortunately there were a few issues that occurred unexpectedly over these last few months. We know you're counting on us to help serve your clients and when these things happen, we got on it right away so that our development team can add a fix same-day and you can get back to what you do best. Nevertheless I understand the difficulties this can cause and I'd like to get in touch with you to apologize personally and see to it that you go back to enjoying a 5-star experience with our software. Look out for the email I sent to you, or alternatively call me on 1-888-668-7728 and I'll do everything I can to make it right. Gregory G. (Customer Advocate) Andrea G. Business Owner/Certified Ashiatsu Massage Therapist Used the software for: Less than 6 months ### ""Pissed off NO MORE!"I work hard & DEMAND that my software WORK HARDER! Saves me time=Higher PROFIT!" November 24, 2017 5.0 Cons "Wellnessliving was HARD TO FIND!" It took me 2 years of heartbreaking, sweat, tears and hours of my valuable time down. My friends called me an 'Appointment Booking Software ho', Haha LOL, sad but true. They begged me to cancel my Mindbody software because "We can't take your complaining, just break up already". My friends know I am a power-user and extremely demanding software user. "Just pick ONE they would say. Well, which one? Mindbody, Massagebook, Vagaro, Schedulicity, Timetap, Vcita, Acuity Scheduling, Booker, Genbooks (take a breath) I thought maybe I am just too demanding. However, I wasn't about to give up and I kept trying. I would subscribe to the next appointment scheduling software with high hopes (several I paid a few months subscription). I would set-up my schedule and my hopes would be dashed. It just didn't have EVERYTHING plus simplicity, plus reasonably priced, plus user-friendly and intuitive to learn. YES, I am demanding, I know :) Wellness living is a rare gem and hard to find even for the most determined researcher. 2 LONG years searching. Review Source Response from WellnessLiving Systems November 27, 2017 Hi Andrea! Thank you so much for your review and for deciding to settle down with us. We know how arduous the search for the right management software can be, so we work hard to provide everything you need to run your business the way you want, without compromise. We are so glad that you found us and look forward to continuing to grow together! FL Frank L. Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Works but minor glitches needs a fix." January 13, 2026 3.0 Overall it works and gets the job done. I just wish I didn’t have to force close it so often and that it loaded quicker. Pros It does get the job done and at the end of the day works. The data syncs quickly and my clients and sessions always get logged correctly. Cons The app sometimes freezes and loads slowly. Sometimes I need to force close the app and restart it to get it working. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Looking for something with lower fees and easier to use. Review Source KV Kailena V. Owner Performing Arts Used the software for: Less than 6 months ### "\[SENSITIVE CONTENT\] is awesome!" December 31, 2021 5.0 Pros It is intuitive, easy to manage, and sends reminders to clients. It allows us to teach multiple zoom classes at once, plus manages the links Cons Emails sent for children's classes may get confusing as they need to change accounts in order for it to work Review Source Response from WellnessLiving Systems January 20, 2022 Hey Kailena, Thanks for leaving us a review! Running your business online has never been easier and WellnessLiving puts so much power at your fingertips. Client management, taking payments, virtual scheduling, automated reminders, and Zoom links - our integrated software does it all. We've carefully refined our interface to make it exceedingly simple to make changes as you go, so you can modify your schedule, substitute instructors and manage links at any time without the headaches! What's different between WellnessLiving and the other software companies out there is we LISTEN to our customers - they're the ones who have made our software what it is today! We've added a Community Forum so YOU can tell US what to add or improve next! Let us know what you think, we'd love to make it happen! Here's the link: http://community.wellnessliving.com/ Thanks again for the review! Jack T. (Customer Advocate) VR Verified Reviewer Sales distributor Consumer Services Used the software for: Less than 6 months ### "Way to go with WellnessLiving" July 21, 2022 5.0 Overall my experience has been positive using WellnessLiving.! Pros I like having everything i need all in one app for my health and wellness Cons Nothing really stands out when thinking of least liked features of WellnessLiving Review Source Response from WellnessLiving Systems August 10, 2022 Thanks for the great review! SB Stacie B. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "It has been super easy to switch & the support has been amazing!" February 21, 2018 5.0 There's so many! An integrated Review & Rewards system ( not included in other software systems available) A much easier to use platform! A custom App EASE OF USE - Backend!! Email integration Retention system I could go on and on! Pros In short - Two years of frustration and price increases with Mindbody! After getting prices, Merchant Processing Comparisons as well as app comparisons I decided to move forward and make the switch! My Onboarding Specialist once again so patient and knowledgeable while he trained me and helped me understand how the process would work, what data would and would not migrate, the time frame we could do it in, etc. In the weeks that followed my training, before our GO LIVE date, he was quick to respond to questions I sent him and nothing was to simple or silly. Rep was exceedingly patient with me during the Go Live while we worked to clean up the few things that were in the system from the migration from Mindbody. He showed me how to put the new Widgets on my Website. Which links to send my clients as well as how to formulate and send the email to my clients so that they could get their apps set up and logins created. I did wind up calling Wellness Living Support a few times that day about very minor things and has been invaluable! No question has been too dumb and she has walked me through everything! In conclusion Migration was a BREEZE! I wish I had made the switch a LONG time ago! Support is AMAZING! I've never had this level of support with ANY business! Make the Switch! You won't regret it! Review Source Response from WellnessLiving Systems February 22, 2018 Hi Stacie! Thank you so much for taking the time to leave your awesome review. We at WellnessLiving know that switching to a new business management software can be tricky, so we are so glad to hear that you had such a painless transition. Additionally, our support team is singularly dedicated to the satisfaction of our clients, which is why they work so hard to ensure that everything is always as smooth and easy as possible for you. No matter what you are working on, we will always be here to help! SE Sarah E. President / Bootcamp Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Helpful Platform" May 11, 2022 5.0 Easier to condense all clients and data. Pros I like the availability of the transformation logs and the information you can add / upload. Cons The difficulty to understand account info / membership transactions in history. Review Source Response from WellnessLiving Systems May 16, 2022 Hey Sarah, Thank you for taking the time to leave us a review! There's a lot that goes into running a business, and WellnessLiving includes everything you need to run your day-to-day and more, from scheduling to reporting, and advanced client management tools. We're glad you like using the Transformation Log, we find that being able to track detailed progress in one place helps a lot of our customers work closer together with their clients on reaching their wellness goals, and having a great time while doing it! Really personalizing the client experience with powerful tools, automations, and the attractive interface can help you differentiate yourself from the competition and build client loyalty! I see you mentioned an issue with understanding client account info. Look out for my email, I'd love to get in touch to walk you through how you can easily pull that info from any client profile! Aiden P. (Customer Advocate) GS Greg S. Career, Communication, Leadership, and Life Coaching Professional Training & Coaching Used the software for: 6-12 months ### "Exceptional Onboarding" April 13, 2024 5.0 Pros Wellness Living provided exceptional onboarding during what we expected to be a challenging transition. Their representative was responsive, patient, attentive, and knowledgeable, making for a smooth, stress-free transition. Cons My business has unique demands for scheduling. Review Source Response from WellnessLiving Systems April 18, 2024 Hey Greg, Thank you for sharing your positive experience with WellnessLiving. We're thrilled that our onboarding process met your expectations and made for a smooth transition. Our team strives to offer responsive, knowledgeable support to ensure a stress-free experience. Regarding your unique scheduling demands, we understand the importance of flexibility and customization. Our leading scheduling software is specifically designed for your clients, offering tailored features to meet the needs of your fitness business. Transitioning to new software can be a challenge, but we are here to make it as seamless as possible. Our specialists tailor the onboarding process to your goals, ensuring smooth data migration and comprehensive training to minimize disruption to your operations. Thank you again for choosing WellnessLiving. We're excited to continue supporting your business's growth and success! Best regards, Anthony S. (Marketing Specialist) MB Monika B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great platform!!" September 27, 2021 5.0 Always exceptional! Pros The customer service is great and the system is very user friendly. Cons Screen sharing for tech support would be helpful. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Too expensive and customer service was terrible. Review Source Response from WellnessLiving Systems October 5, 2021 Hey Monika, Welcome to the WellnessLiving family! Thanks for writing us a review. Our team members in support are on a first name basis with a lot of our customers, and that's because we're passionate about what we do and we love to help businesses make the most of our platform. We definitely view customer service a lot differently from some of the bigger software companies out there; we enjoy working with you on a more personal level as it helps us deliver a better experience tailored to your business's needs. We'd also like to save you money while we're at it, which is why our price is a heck of a lot cheaper than at Mindbody! Thank you for choosing WellnessLiving! James T. (Customer Advocate) BM Bailey M. Owner/Operator Health, Wellness and Fitness Used the software for: 1-2 years ### "Worst support ever" March 5, 2021 1.0 Very very poor for what we pay for. Pros At this point there is not much we like - we have been having various issues with the App and have emailed for assistance, but we have not heard anything back. Our clients are continuously frustrated and we are unable to help them due to not receiving any assistance. Cons At the moment everything and the no contact from WellnessLiving - this is embarrassing. Review Source Response from WellnessLiving Systems May 15, 2021 Hi Bailey, We're very sorry that we didn't respond to your email with 30 minutes as you had requested, and it took us 1hr and 12 minutes to get back to you. We pride ourselves on providing the most diligent, caring and knowledgeable Customer Support in the industry, because coming from a fitness business owner background ourselves, we know what it's like when your business needs help and you're not able to get it. As you know we've spent countless hours working with you and your team training you on the platform and ensuring that your business is setup to succeed! That said, we cannot help with the internet issues you are having in New Zealand, I hope you take us up on our recommendation of switching to a different internet provider. We are very confident that will help you a great deal. We appreciate your feedback, and thank you for choosing WellnessLiving! - James T. (Customer Advocate) VR Verified Reviewer SEO Manager Marketing and Advertising Used the software for: I used a free trial ### "Tolles Management Tool nicht nur für Praxen" October 6, 2022 4.0 Eine sehr gute und übersichtliche Webseite bzw. App mit umfangreichen Funktionen übernimmt sehr viel Arbeit und spart Kosten Pros Sehr umfangreiches Angebot und dadurch in den Tarifen jederzeit skalierbar Cons Der relativ hohe Preis ist nicht für jede neue Praxis erschwinglich Review Source Response from WellnessLiving Systems October 14, 2022 Hi, Thanks for the great review. We're glad you enjoyed using our product. WellnessLiving is an all-in-one business management software designed for ease of use as well as affordability. We have a ton of features for just about every aspect of your business, including a robust client-side interface and an enormous degree of customization. The seamless integration of scheduling, client management, notifications, payments and many other tools all in one platform allow us to offer far more affordable prices compared to comparable solutions on the market, although it's true that individual business circumstances will vary and we offer several different subscription tiers depending on your needs. Most importantly, we're always thinking about how we can do even better for our customers and we appreciate you taking the time to share your thoughts. Thank you for choosing WellnessLiving. Brian S. (Customer Advocate) SB Sharlene B. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Thank You WellnessLiving Great Product" March 1, 2021 5.0 I like working with the WellnessLiving Software and Support Staff. The software has pretty much everything and perhaps even more that I need to schedule and bill clients for yoga classes, yoga retreats, farm visits, and summer camp enrollment for kids. I am finding the support I am receiving from WellnessLiving Staff excellent, the support staff are: very patient, listen well, speak clearly as they explain what I need to do. Everyone has been very helpful with suggestions, responsive, kind, considerate and come with good humor. Pros The product is fairly easy to use. Familiarity helps. I like all the scheduling and purchasing options and the integrations of both. I keep learning all the options and it is more robust then I thought it would be. Cons It is not always intuitive for me but once I get help with learning how the software is working and how to set it up properly then it starts making more sense. Reason for choosing WellnessLiving Price point for the features and customer support Review Source Response from WellnessLiving Systems March 3, 2021 Hey Sharlene, Thanks for the fantastic review! At WellnessLiving, you're getting all the powerful tools and integrations you'll need to run your business in one integrated platform, without having to pay for all those separate add-on programs you'd otherwise require at many of our less-robust competitors. We've also made it a focus to keep things as simple and easy to use as possible, so we're glad this has mostly been a success in your experience. We know that learning how to use any new software can be a big leap to make, and our top-notch Support Team is there to help you anytime there's a question or issue. We're glad you've had such a positive experience with our team members and that's the kind of thing we strive for everyday. We appreciate your kind words and we're looking forward to continue supporting your business. Thank you for choosing WellnessLiving! Gregory G. (Customer Advocate) TN Tanjian N. Owner Alternative Medicine Used the software for: Less than 6 months ### "Mindbody Convert" February 3, 2021 5.0 Pros I spent 4 years with Mindbody from 2010-2014 and rejoined again in November 2019.   Recently I migrated from MindBody to WellnessLiving and I can say this has been the best decision for my company!   A few takeaways: 1) Cost was obviously a factor given COVID and the resulting downturn in the economy.  WellnessLIving has great competitive pricing which is saving me over $350 monthly; I was able to do away with two other applications. Additionally, the migration went well without any issues.2) WellnessLiving Customer Service team--- those individuals are awesome!!   Always a phone call away and patient with real solutions.  3) My staff found the platform intuitive and easy to maneuver to get things done quickly.3) Finally, our customers LOVE the new interface.  Easy to sign-up, Book and Pay for services. Cons A few featues lacking but I've been assured its on their product Roadmap. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Cost, ease of use. I can get what I need done - quicker and more efficiently. WL is built for small to mid sized organizations. Review Source Response from WellnessLiving Systems February 9, 2021 Hey Tanjian, Thank you for the amazing review! We get customers switching over from MindBody every day! What I hear more and more is they regret it took them so long to make the decision to finally switch over. Their staff and clients love WL, the transition was simple and they are now saving a ton of money without needing to pay additional add-on fees for features that are built in. Again, thank you for the review, and as you continue to grow your business, we'll be there every step of the way! Thank you for choosing WellnessLiving! Gregory G. (Customer Advocate) WG William G. Wellness Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Value for Money" September 29, 2022 4.0 Pros Ease of deployment and quick customer service. They are always only a phone call away, and most reps that you get on the phone are fairly knowledgeable and can assist with most issues. Cons Sometimes the billing portion has hiccups, and when you are taking payment from someone, it is critical that this is accurate. Review Source Response from WellnessLiving Systems October 11, 2022 Hey William, Thanks for the great review! At WellnessLiving, we're all about customer support and we do everything we can to help you succeed on our software. Our support team is always just one phone call away if there are ever any questions or issues with your account. It can be hard to predict those moments but they happen, minutes count, and you can be confident you have help when you need it. We're disappointed to hear that you've had hiccups with billing but we'd really like to find out what happened so that we fully address it and give you the full 5-star experience. Someone from our team will be reaching out to help you get this fixed right away. Christopher R. (Customer Advocate) JW Jackie W. Private Small Business Consultant Management Consulting Used the software for: 1-2 years ### "AMAZING customer support!!!" March 29, 2018 5.0 WellnessLiving is way more intuitive than other systems and saved the company tons of money in monthly operating fees Pros I was contracted by a health and wellness spa to switch them over to WellnessLiving from MindBody, after switching over a fitness studio close by. It was early on in my experience with WellnessLiving and I couldn't have done it without their customer support. I called and emailed everyday and was always assisted by kind and patient employees, and my concerns were always a priority to them, even though I know they had plenty of clients to assist. They always made me feel valued and never stopped helping me until my problems were solved! Cons It is a lot of work to switch over operating systems and something that is very nerve-racking for business owners, however the value and money you will save is so worth the effort, and customer support does not stop until you have what you need or assure you they will work with the development team to get you what's needed! Review Source Response from WellnessLiving Systems April 30, 2018 Hi Jackie! Thanks for leaving your review and for helping us to serve the wellness community better. You are definitely right when you say that the switch to a new software can be intimidating, but with the work of people like you and our support team, we believe that spas and studios can find the perfect solution for their business with WellnessLiving. We could not be more pleased to hear that you and the businesses you have worked with have found such a great fit with us. We hope to work with you again soon! RS Robbi S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Fantastic" February 19, 2021 5.0 ”We recently switched to WellnessLiving from Mindbody, which we had been with for about 10 years. The onboarding process was amazing and the ongoing tech support, as I am leaning the software, is fantastic! I am obviously still learning the new system but thus far, I am super impressed with both the ease of use as well as the stellar customer support. I would recommend that ANYONE using Mindbody seriously consider moving over to this platform!” Pros Ease of use Customer support Price Customer experience Cons There are no cons. So far everything has been great! Alternatives considered [Exercise.com](https://www.capterra.com/p/152284/exercise-com/) Reason for choosing WellnessLiving Price and customer support Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) So many reasons! Review Source Response from WellnessLiving Systems February 25, 2021 Hi Robbi, Thank you for the amazing review! It never ceases to amaze us when we hear stories of businesses like yours that have decided to make the switch to WellnessLiving after spending years with other platforms like MindBody! We've made an extensive effort to beat our competitors on all fronts - be it in price, user-friendliness, features, and in customer support. Businesses can always count on our Onboarding Team to make the transition smooth and seamless, just like they have for thousands of our other customers! We're with you every step of the way, from helping you transfer your data into WellnessLiving to providing all the training staff need to begin using our platform. And on the go-live date in WellnessLiving we'll pass on the torch to our Customer Support Team, where our passionate team members are there for your business 24/7. We appreciate your stellar recommendation. Thank you for choosing WellnessLiving! Gregory G. (Customer Advocate) ST Sarah T. Owners Health, Wellness and Fitness Used the software for: Less than 6 months ### "Transition from MBO to WL" October 22, 2019 5.0 Great! I have mainly dealt with rep, who has been incredible patient and helpful. This is an overwhelming process, so I really appreciated that time he took to support me in this transition. He also got back to me on any questions he didn't have the answer to. All in all, I am happy we made the switch! Pros Ease of use Transition was smooth with the help of rep Support to help fix issues WL offers a lot more functions than MBO for a lower cost Cons It is definitely a learning curve, but rep and now the support team have been helpful. It is frustrating that when I substitute a teacher it shows clients that it is a substitution. MBO allowed me to turn this feature off and I would like to request this change in WL. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost and ease of use Review Source Response from WellnessLiving Systems October 29, 2019 Hi Sarah, Thank you so much for your review! We always strive to make your transition from one software provider to another as easy as possible, so we are delighted to hear that you have had such a great experience with the many functions we offer, at one affordable price. Our support team is passionate about helping entrepreneurs such as yourself find all the solutions they need to help their business excel. We're happy that we've made your transition a little less overwhelming! Thank you for your suggestion of turning off the substitution feature. We have launched a community forum which allows you to leave feedback and make suggestions of ways we can tailor our software to better meet your needs. Our clients can then vote on which suggestions they like best, so be sure to include yours in this space! WellnessLiving was built on customer suggestions, so we take our client feedback very seriously. We can't wait to hear more of your ideas! -Jenny P (WellnessLIving Customer Advocate) KL Kate L. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Big mistake " March 7, 2020 1.0 I really wish I hadn’t switched over to them, doing a second software merge in one year is expensive and time consuming Pros All of my pros are outweighed by the number of hours I’m on tech support fixing things Cons Too many glitches, not user friendly, the staff app is terrible and everything loads really slow Reason for choosing WellnessLiving Because it’s being promoted by NPE Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MindBody got so expensive Review Source Response from WellnessLiving Systems March 13, 2020 Hi Kate, Thank you for taking the time to write the review. We are so sorry that you've spent hours with customer support. You mention WellnessLiving is your second migration, and we want it to be your last. As a business owner, we understand your time means everything, and we will continue to support you. We want to sincerely apologize for any inconvenience the glitches may have caused you. The truth is we continually listen to our customers and release updates with their feature requests every month, and sometimes because we are releasing so quickly, it does introduce some bugs. That said, as you know, we move quickly to fix them and continue to release more and more amazing features because we want you to continue to grow your business with cutting edge technology. We take comments like yours very seriously. Someone will be calling you right away. Again, thank you for your review. Jessica.T (WellnessLiving Customer Advocate) Similar Products Featured ## Related categories [Scheduling](https://www.capterra.com/scheduling-software/)[Membership Management](https://www.capterra.com/membership-management-software/)[Massage Therapy](https://www.capterra.com/massage-therapy-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.