# Page 2 | WellnessLiving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is WellnessLiving the right Gym Management solution for you? Explore 611 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145039/WellnessLiving/reviews --- WellnessLiving 4.4 (611) [View alternatives](https://www.capterra.com/p/145039/WellnessLiving/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of WellnessLiving ## Showing most helpful reviews Showing 26-50 of 611 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DW Destinee W. General Manager Sports Used the software for: 2+ years ### "Recommend WellnessLiving for class bookings" March 19, 2026 4.0 Pros WellnessLiving makes scheduling classes and events very simple. Enjoy that they have a mobile app that we can customize to our own brand for the customers to easily use and access their classes and account. It also has text messaging so we can mass send texts or individual to each client. Cons There do seem to be frequent bugs and issues that are hard to get resolved. Typically when you submit an issue ticket it goes nowhere, had to learn a loop hole and submit a ticket a different way for it to work but most times they don't have solutions. It's usually a user that replies and suggests things that we've tried but customer service is very minimal. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Was looking for more features than MindBody was offering. Review Source Response from WellnessLiving Systems March 26, 2026 Hi Destinee, Thank you for taking the time to share your feedback. We’re glad to hear that scheduling classes and events has been simple for you, and that the branded mobile app and SMS features are helping you stay connected with your clients and enhance their experience. We’re sorry to hear about the challenges you’ve faced with bugs and support responsiveness. That’s certainly not the experience we aim to provide. Your feedback is important, and we would appreciate the opportunity to look into this further and ensure your concerns are properly addressed. Since we’re unable to identify your account here, please reach out to us directly so we can review this in detail and assist you. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. Augusto C. Professore di Diritto ed Economia Primary/Secondary Education Used the software for: 1-2 years ### "Digitalizzare il tutoraggio: Professionalità e automazione." May 23, 2026 5.0 Invece di gestire le lezioni private tramite il classico scambio di messaggi su WhatsApp — che frammenta il tempo e crea confusione — il docente configura un portale dove lo studente può vedere esattamente quali slot sono liberi. Ogni lezione prenotata genera automaticamente una notifica (email o SMS) e, se previsto, il materiale didattico di Diritto o il link per la lezione online viene inviato preventivamente. Pros Il principale beneficio di WellnessLiving per un professionista è la gestione autonoma dell'agenda. Poter offrire agli studenti (o alle loro famiglie) una piattaforma dove visualizzare le disponibilità, prenotare in autonomia le lezioni private ed effettuare pagamenti (o gestire pacchetti di ore) riduce drasticamente il tempo dedicato alla logistica via chat o email. L'integrazione di notifiche automatiche (promemoria per le lezioni) aiuta inoltre a minimizzare le disdette dell'ultimo minuto. Cons Lo svantaggio principale è la sproporzione tra lo strumento e le esigenze di un singolo docente. WellnessLiving è una soluzione pensata per strutture aziendali (palestre, centri con più dipendenti/sedi), il che la rende sovrabbondante di funzionalità (come gestione abbonamenti complessi, marketing avanzato o pagamenti ricorrenti di tipo commerciale) che potrebbero risultare superflue o eccessivamente costose per chi si occupa solo di lezioni private, rendendo l'interfaccia meno immediata rispetto a calendari semplificati. Review Source Response from WellnessLiving Systems June 1, 2026 Hi Augusto, we're delighted to hear that WellnessLiving has helped streamline your scheduling process, allowing students to easily view availability, book lessons, manage payments, and receive automated reminders. It's great to know these features have helped reduce administrative work and create a smoother experience for both you and your students We also appreciate your honest feedback regarding the breadth of features available within the platform. WellnessLiving is designed to support businesses of all sizes, from independent instructors to multi-location enterprises, and we understand that some of the more advanced functionality may feel overwhelming or unnecessary depending on your business needs. Feedback like yours is valuable as we continue to improve the user experience and make the platform more intuitive for all users. Thank you for choosing WellnessLiving and for sharing how the platform has helped modernize your lesson management process. Best regards, Benjamin K. Sally G. Owner Operator Health, Wellness and Fitness Used the software for: 6-12 months ### "DO NOT SIGN A CONTRACT, you'll be sorry with NO assistance when you need it." May 19, 2026 1.0 Disappointing and frustrating. I was overpromised on features that are unorganized and don't function. \*Tech support comes literally 3 days after my call, text, and email requests for immediate help. I have lost members and clients during this time. \*They told me so many things would transfer from my existing software to WL, but hardly any of it did - now I'm constantly using a spreadsheet for member credits, client credits, and gift certificates. \*Software seems in its infancy, lots of idiotic things (I couldn't call tech support from my personal phone as it wasn't listed as a staff phone - who wants to tie up a business line for a half hour at a time to end up getting dropped and never called back- and who is calling tech support that doesn't need tech support anyway)(calendar frequently has days and days of the week wrong - others say the app is ALWAYS like that, but I've seen it correct frequently)(A client can only pay for another client's services with credits they have IF a relationship between the clients was created BEFORE the appointments were booked - they obviously never worked at a spa before deciding to set up their software like that) \*I can't use membership features like promised \*The app for scheduling CONSISTENTLY shows the wrong day and day of the week (for example, the 19th will have a dot showing it is today, Wednesday - when today is in fact, a Tuesday the 19th) The calendar on the actual cloud software frequently does this as well. How can their main calendar be wrong all the time? This causes a lot of trouble for our receptionists. Pros The option for add-on services at the point of booking, Text confirmations (which is an add-on marketing feature that costs more than the software), User interface was attractive, and to be honest I liked all the "yes" answers I was getting from their client support SALES TEAM before the tech team set me straight that those things weren't possible. Cons \*\*COMPLETE LACK OF TECH SUPPORT - Minimum 24hr delay in response from a live person. Usually about 3-5 days, sometimes more. They say you are able to call their 800# for immediate help, and it ALWAYS takes over 24hrs. "We have a higher than normal volume..." They have NO client support available. I can't stress this enough. \*Forced to use Paragon payment processing (Nuvei) and any credit card equipment MUST be purchased through WL, and not anywhere else. \*Any assistance from problems with the set up of your software (which was done under THEIR advice) must be handled in a single 30min tech support block usually happening 4 days after their initial response (which took 3-5 days) \*I constantly get ads to upgrade to their Ai bundle, the pop up frequently blocks what I need to see to actually do my job \*You can't contact tech support without saying NO to the Ai at least 6 times. Then it asks if you want a human, you say yes, then it makes you continue to chat with the bot answering questions that were ALL answered in the chat they forced you to have with the chat bot initially. \*The constant funneling me to Ai instead of a person. I get 4 emails pushing me to use their Ai features or add ons for every 1 that is answering a problem I have. \*Not intuitive to people that have used similar industry specific software for years. \*Takes FOREVER to check anyone out, click here, click there, go to store, click item, click add, click check out, click method, click, click, click, Client is annoyed long before the process is finished. \*I have been using WL for over 6months, and every time I talk with tech support, they tell me I can't have the function I'm trying to have because of the way my appointments are set up (They knew exactly what my business was and how it functioned and guided me to set things up the way they are, BUT their software can't handle simple things like a client sharing a monetary or session credit with another client) Clients do like to gift each other session passes/credits they aren't able to use, but WL doesn't allow it. \*Seems like this is more a program for a place that only holds group classes- class booking may work okay, but not individual appointments. STYLISTS, LMTs, Estheticians, Reiki, and other practicioners, STAY AWAY - this may work for yoga or dance classes, but it's not for anyone that does 1:1 time booking. \*Adding photos to your store for products or services is awkward, different things require different dimensions, IDK why a haircut would have a different size for the image than a meditation session; both seem like services. but one is always cropped poorly and one is small, there is no rhyme or reason for how it is set up. \*With all the lack of client support, it is not the decent value for money I though it would be when I unfortunately signed the contract. \*Not sure why, but one of my text alerts just randomly quit coming, they still have not figured this out or fixed it, it's been a month now. \*You can not use WL from a phone, and the app is incredibly limited. You can't expand the screen to show the days calendar without rescheduling any appointment you touch. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reason for choosing WellnessLiving Momence was too aggressive with their sales and I needed to switch to a software that would handle more, so I jumped in and signed on and regret it now. Switched from [HelmBot](https://www.capterra.com/p/207946/Helmbot/) Appt confirmation texts, adding more staff to my schedule without additional charges Review Source VR Verified Reviewer Studio Owner Retail Used the software for: 2+ years ### "RUN FROM THIS SOFTWARE" March 18, 2026 1.0 Wellness Living was great when it was a new software, but now it is a money-hungry corporation. Right up there with the worst of them. High credit card processing fees, many software issues, horrible support, bad software updates, it gets very messy once you've been with them for years due to not being able to delete or archive anything. After 9 years with them, I cannot wait to be finally done; that is when they stop begging me to stay, and finally terminate this auto-renewal contract that I am stuck paying until the end of the year. Pros The look and feel of the software on the back end. Software was great at first now is awful. DONT GET THIS SOFTWARE. Cons I have been with Wellness Living since 2018. In the beginning, it was great I have now terminated my contract due to a lot of issues and loss of income and clients. You cannot delete or archive anything. They do software updates that will create more work for you and your team without addressing current software issues. The review integration has never worked properly to connect to your marketing pages. The rewards points have never worked properly for redemption. The contract that you sign is on auto-renewal. When you try and cancel it they will make it extremely difficult to terminate. Your actual contract is not what you sign its the terms and use located on their website. When they increase your fees annually, you don't get a notification, and you will not be notified when your contract is up for renewal. They make it extremely difficult to terminate and will refuse to remove your business. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) At the time MindBody was over priced and Wellness Living was a new software for a lesser expense with more features. Review Source Response from WellnessLiving Systems March 20, 2026 Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration. We take every concern with utmost seriousness. Please contact us at support@wellnessliving.com so we can review your account in detail and assist further. Best regards, Benjamin K. JR Jeff R. Owner instructor Health, Wellness and Fitness Used the software for: 2+ years ### "DO NOT USE" May 31, 2026 1.0 From the get-go, there were some issues. But they steadily got worse over the years. I’m actively searching for new software. Pros It does basic crm functions. It does allow you to text and email clients. But the cons heavily outweigh the pros. Cons Not sure where to begin. One year after I joined them, they raise the rate that I had agreed to. A couple years later, they rolled out their forms, which whether I wanted it or not added more money that they take every month. The most recent, was taking features that I had already been paying for and putting it behind a paywall but I can only access if I pay them another $50 per month. You cannot choose your own merchant services and are stuck paying whatever fees their own merchant services say. They used to be somewhat responsive when you had an issue. They’ve decided to let AI try to solve all of your problems, and it doesn’t work! At times, I’ve waited over a week to hear back from a human being when I had an issue. This company had good potential, and went the wrong direction. Review Source KG Katie G. Owner and Operator Health, Wellness and Fitness Used the software for: 1-2 years ### "They don't let you cancel - do NOT recommend" April 21, 2026 1.0 This is not a company that operates in integrity, and therefore I would not recommend it to anyone. They are stealing money from me after I've tried to cancel. Pros I used the WellnessLiving software for almost two years. While using it, I didn't have any major complaints except missing functionality and complexity. Cons Once I decided to leave WellnessLiving, the cancellation process was a complete nightmare. There is no information about how to cancel listed anywhere. I had to get on a call and ask what the process was. I had to ask the rep multiple times because they kept dodging the question and trying to sell me on staying. I finally found out that you need to give written notice at least 30 days prior to your contract expiration or you will automatically renew. I did that and the email was completely ignored. I sent the notice on February 26th and it is now April 21st and they still have not processed the cancellation. I've tried emailing and calling the support number and I get NO response. I'm starting to think the customer success/support team doesn't actually exist. They have kept charging me so now I will need to file fraud claims with my bank to get the money back and stop any future charges from this company. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving MindBody was too expensive and WellnessLiving seemed like it had all of the functionality I needed. Review Source Response from WellnessLiving Systems April 24, 2026 Hi Katie, We’re truly sorry to hear about your experience. This is not the experience we want for our clients. We take your feedback very seriously, and we would like to ensure this is reviewed as quickly as possible. A senior member of our Customer Success team will be reaching out to you shortly to better understand what happened and to address your concerns directly. Best regards, Benjamin K. PN Phil N. Founder Health, Wellness and Fitness Used the software for: 1-2 years ### "\[sensitive content hidden\] the Customer Success Manager is great" May 26, 2026 4.0 Overall, my experience has been a mix. On the positive side, my Customer Success Manager, \[sensitive content hidden\], was personally helpful and genuinely advocated for me when it came to resolving billing and consolidated billing issues. I appreciated that level of support. However, I've been frustrated by hidden fees that were added over time, especially annual fees that weren't clearly disclosed upfront. I also don't appreciate that new add-ons get added to my account automatically, expecting me to opt out of something I never asked for in the first place. That part of the experience has left a bad taste. So while the support team can be great, the company's approach to fees and automatic add-ons needs improvement. Pros What I liked most about WellnessLiving is the level of personalized support I received from my Customer Success Manager, \[sensitive content hidden\]. He genuinely listened to my concerns and worked hard with the merchant team behind the scenes to make things right. On top of that, consolidated billing was activated on my account as requested, which has simplified my monthly accounting significantly. It's rare to find a platform where the support team actually advocates for you rather than just giving generic answers. Cons What I liked least about WellnessLiving was not appreciating the hidden fees that were added on over time, especially the annual fees. Also, new add-ons should not be added on and expect us to take them off when we never asked for them to begin with. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/)[Kilo](https://www.capterra.com/p/10011551/Kilo/) Reason for choosing WellnessLiving I didnt know any of time until lately, I may consider switching if fees are rising and hiddens fees not being told Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) was not up to date with many features i needed Review Source VR Verified Reviewer Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Too Many Games" March 4, 2026 1.0 Overall, it was a fairly difficult package to set up - requiring lots of work around. Ultimately, it became less and less reliable and I had to move to something else. Even now, I cannot get ahold of anyone in customer service to provide my 30 day notice not to renew. This is a perfect example of what it's like working with these guys. Everything is a huge hassle. I faithfully paid my subscription fees until the agreement ended - but they make it impossible to get in touch and provide the required notice not to renew. Pros Originally, it was more reliable than our previous software package. As time went on, it became increasingly less reliable. Cons The product had too many down times, and the customer services was incredibly difficult to access. Even now, I've transitioned to a new software package, and I cannot reach anyone to provide my 30 day notice not to renew my contract with WellnessLiving (by design I'm sure). Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reliability was a huge problem with Mind Body. Review Source Response from WellnessLiving Systems March 11, 2026 Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, particularly regarding system reliability and reaching our support team. Your feedback is important to us, and we would like the opportunity to look into this further and ensure your concerns are addressed properly. A senior member of our Customer Success team would be happy to review your situation and assist with the next steps. Please feel free to reach out to us directly so we can help resolve this for you. Best regards, Benjamin K. Gareth N. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Wellness Living is the best! " March 5, 2026 5.0 Amazing! Couldn't ask for a better software partner! The software has all the needed functions and more. Pros I love their incredible customer service & multiple software functions that allow me to run my yoga & fitness studio. Cons nothing. Even when there is a issue or not a function that we need, that are always on it. The correct issue, offer incredible support and build new functions around what businesses need. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving It fit our requirements better than the other options Review Source Response from WellnessLiving Systems March 11, 2026 Hi Gareth, Thank you so much for the wonderful review! We are thrilled to hear that WellnessLiving has been a great fit for running your yoga and fitness studio. It is especially great to know that our customer service and the wide range of features are helping support your day to day operations. We truly appreciate your recognition of our team’s efforts to address issues quickly and continuously improve the platform based on the needs of businesses like yours. Feedback like yours motivates us to keep building tools that help studios grow and operate smoothly. Best regards, Benjamin K. Melissa S. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Happy and Loyal customer. " January 31, 2026 5.0 I am a happy customer and would reccomend them to anyone in need of booking and billing software. I highlight the customer serviec. Pros I compared many software companies when I opened up my yoga studio and WellnessLiving by far had the best customer service. Cons I still have a hard time sometimes with freezing memberships and adjusting future billing cycles but whenever I call with my questions they are patient and walk me through the steps. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving I received better customer service from WL and the price is better. Review Source Response from WellnessLiving Systems February 11, 2026 Hi Melissa, thank you for sharing your experience and for choosing WellnessLiving for your yoga studio. We truly appreciate the time you took to compare platforms and are grateful that our customer service and value stood out to you. We are glad to hear that our team has been patient and supportive when assisting you with freezing memberships and adjusting future billing cycles. These workflows can sometimes feel complex, and your feedback helps us continue improving clarity and ease of use. Our team is always happy to walk through these steps with you and ensure everything is set up correctly for your business. It means a lot to us that you would recommend WellnessLiving to others and highlight our customer service. Supporting studio owners like you is exactly why we do what we do. Best regards, Benjamin K. AS Amber S. Business Administrator Business Supplies and Equipment Used the software for: 1-2 years ### "Wellness Living" February 2, 2026 5.0 Overall, I enjoy using Wellness Living and I find it to be a great tool! It is convenient being able to make payments through the app as needed, users can be put on a wait list, and it is great for marketing. Pros Wellness Living is a great tool to utilize to market your classes/studio, as well as user friendly when booking a class. It also easy to make payments through the app and the layout is presented in an organized easy manner. Cons I have found the application can be glitchy at times, which I have found to be an annoyance. There have been times where I had to close out or redownload the app, which then fixes it. Review Source Response from WellnessLiving Systems February 11, 2026 Thank you so much, Amber, for taking the time to share your experience with WellnessLiving. We’re glad to hear that you find the platform user friendly, organized, and helpful for class bookings, payments, waitlists, and marketing — that convenience and ease of use are exactly what we aim to deliver. We also appreciate you calling out the occasional app glitches. While refreshing or reinstalling can resolve many of these issues, your feedback is important as it helps our product team continue improving overall performance and stability. If you ever notice recurring behavior, our support team can also help investigate and ensure everything is running smoothly. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com. Best regards, Benjamin K. JF Jacqueline F. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Wellness Living needs to be your choice for Your small Business in Canda" December 12, 2025 5.0 Fast responsive and interactive help! Matt reaches out frequently to make sure things are going well for you and your clients. Pros Review for WellnessLiving WellnessLiving has been an absolute game-changer for my home-based Pilates business! This Canadian scheduling and accounting app is interactive, highly supportive, and expertly tailored to meet the unique needs of small fitness studios like mine. The platform makes managing appointments, payments, and client communication seamless and stress-free. My customers are thrilled with how easy it is to book sessions and stay connected. The intuitive design and robust features truly elevate the client experience. On top of that, I love supporting a Canadian business that genuinely understands and caters to wellness professionals. If you’re looking for a reliable, user-friendly solution that helps you focus on what you love—teaching and growing your business—WellnessLiving is the perfect choice! Cons Nothing to report! The staff are amazing and are always there to support your learning and use of the application! Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Canadian and responsiveness and confidence Review Source Response from WellnessLiving Systems January 22, 2026 Hi Jacqueline, Thank you so much for taking the time to share such an incredible review! We’re truly delighted to hear how WellnessLiving has been a game-changer for your home-based Pilates business and that the platform has helped make managing appointments, payments, and client communication seamless and stress-free. It’s wonderful to know that your clients are enjoying the easy booking experience and that the intuitive design and robust features are supporting both your growth and day-to-day operations. We also really appreciate your kind words about our team and the ongoing support you’ve received. It’s great to hear that Matt has been proactive in checking in and ensuring everything continues to run smoothly for you and your clients. Your trust and confidence in WellnessLiving mean a lot to us, especially knowing you chose us over other platforms. Best regards, Marylee B. LH Lisa H. COO Sports Used the software for: 2+ years ### "A company that listens" December 7, 2025 4.0 I have been with wellnessliving for over 5 years now. They have done a great job at helping me thru the years to curtail the software to my business. When I need something to work differently, they have been really good about helping me make it work as expected or have worked diligently to get back to me with an answer so that I can move forward. I would rate it 5 star and hopefully can again in the future, however, I’ve recently had a few issues with reaching tech support. I have been assured this is temporary and have to trust that their tech support has always been 5 star. Response a little slower than normal, however my issues have all been answered and resolved to 100% satisfaction. Pros WL has a good overall product and thru the years constantly listens to their clientele and makes improvements. Historically tech support has been superior. Cons I have recently had some issues with slow response from tech support, however, given my past experience, this is not normal for them. WL has contacted me and alleviated all of my concerns. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Not sure now… thinking of looking again. Review Source Response from WellnessLiving Systems December 15, 2025 Hi Lisa, Thank you for taking the time to share your honest feedback and for being a loyal WellnessLiving customer for over five years. We truly appreciate your recognition of how the platform has evolved by listening to client input, and we’re especially concerned to hear about your recent experience with customer support. Your feedback regarding the shift toward AI-assisted support is important to us. While AI is designed to help resolve common questions faster and provide immediate guidance, we absolutely recognize that it cannot replace human support for more complex situations. A senior member of our Customer Success team has been made aware of your concerns and will be reaching out to you directly to ensure your outstanding issues are addressed properly and to restore the level of support you’ve come to expect from us. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com ! Best regards, Benjamin K. PW Pamela W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Satisfaction " July 10, 2025 5.0 The features and performance of WellnessLiving have been well-received by my yoga studio. The design and comprehensive tools have improved operations, including online scheduling, payment processing, marketing, and customer relationship management. Clients love my user-friendly mobile app, which simplifies bookings and engagement. There has been a noticeable increase in efficiency and client satisfaction since implementing Wellness Living. Highly recommend!!! Pros The platform's intuitive design makes it easy to navigate and master. Its clear layout and logical workflow prevent users from feeling overwhelmed, even when tackling complex tasks. The platform offers a wealth of functionality, providing everything needed to accomplish goals efficiently without needing additional software or workarounds. Cons Customer service never picks up when I call, they call back and sometimes it takes a while to get a call back. Price has increased and hopefully no more increases. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We made the switch for cost reasons, Mindbody became incredibly expensive Review Source Response from WellnessLiving Systems December 3, 2025 Hi Pamela, Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that WellnessLiving has helped streamline your studio’s operations — from online scheduling and payments to client engagement through your branded app. It’s wonderful to know that both your staff and students are seeing the benefits! We truly appreciate your feedback regarding phone support and pricing. Our call-back system is designed so that you never wait on hold, but we understand how important timely responses are and we are continually optimizing our processes to ensure you get the fastest possible support experience. Your comments on pricing are also very valuable — we always aim to deliver strong return on investment through innovation and continuous improvements, especially compared to other platforms in the industry. Best regards, Marylee B. SL Shane L. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Happy with Wellness Living" April 3, 2026 5.0 It's a bit overwhelming at first but the onboarding is good, and there's good customer support. The AI assistant is solid and appreciated. Pros Wellness Living has a good AI assistant, \[sensitive content hidden\]. During and after completing onboarding, I have leaned heavily on Isaac for new issues, and reminders of things I've been show. Cons Wellness Living is quite extensive and not as intuitive as I might like. I'll get used to it but, for example, it would be nice to be able to duplicate appointments like I am able to in Google Calendar. You can duplicate appointment types, but not calendar appointments. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Features and pricing, although I'm not totally sure about both as I never used MindBody. I also had a recommendation from a colleague. Review Source Response from WellnessLiving Systems April 13, 2026 Hi Shane, Thank you for sharing your experience! We’re glad to hear that onboarding went well and that our AI assistant has been helpful in guiding you through new tasks and reminders. It’s great to know that you’re finding value in the support available as you get more familiar with the platform. We also appreciate your honest feedback about the learning curve and appointment duplication. With a feature-rich system, it can feel extensive at first, and suggestions like yours are incredibly helpful as we continue improving usability and workflow efficiency. If you’d ever like help optimizing your setup or exploring ways to streamline your scheduling, our team would be happy to assist. Our 24/7 support team is always here to help and reachable at support@wellnessliving.com! Best regards, jG jennifer G. Front desk Health, Wellness and Fitness Used the software for: 2+ years ### "Choose Wellness Living" January 18, 2026 5.0 My experience with WellnessLiving has been very positive. It’s easy to use, well organized, and the reports are helpful. The setup process was smooth and straightforward. Pros Easy to navigate and user-friendly. Simple booking and membership management. Helpful reports that show membership revenue and total visits. Smooth onboarding and setup process. Everything is organized in one place. Reliable and works consistently. Cons Takes a little time to learn all of the features but that is a normal part of the learning process. Wellness Living’s customer service had multiple meetings with me to navigate everything and was super helpful. Review Source Response from WellnessLiving Systems January 27, 2026 Hi Jennifer, Thank you so much for sharing your positive experience with WellnessLiving. We’re glad to hear that you’ve found the platform easy to navigate, well organized, and reliable, and that the booking tools, membership management, and reporting features are helping you stay on top of your revenue and visits. It’s also great to know that your onboarding experience was smooth and that our team was able to support you through multiple sessions to ensure you felt confident using the system. We truly appreciate your feedback about the learning curve as well. With a feature-rich platform, it can take a bit of time to explore everything available, and we’re always happy to help you uncover tools, shortcuts, and reports that can further streamline your workflow and save time as your business grows. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com ! Best regards, Benjamin K. Christine B. Pilates transformation expert Health, Wellness and Fitness Used the software for: 6-12 months ### "Wish I hadn’t Switched to this platform" April 10, 2026 3.0 Customer service was poor in that I was paying for custom app, yet the company never came through with something that worked properly. Customer service was poor. Pros I switched to WellnessLiving to add an automated marketing email to my customer experience: welcome emails, reminder emails, refresh emails. Cons There were promises of a custom app to streamline the scheduling experience for my clients. The app never worked correctly and I felt that I lost business. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Exorbitant pricing and poor customer service Review Source Response from WellnessLiving Systems April 17, 2026 Hi Christine, Thank you for sharing your feedback. We’re glad to hear that the automated marketing features like welcome, reminder, and refresh emails brought value to your customer experience. We’re very sorry to hear about your experience with the custom app and the impact it had on your business. That’s certainly not the experience we aim to provide. A senior customer success team member will connect with you shortly to understand your experience in detail and address it effectively. Best regards, Benjamin K. VR Verified Reviewer Yoga Teacher Health, Wellness and Fitness Used the software for: 6-12 months ### "All in one tool" December 23, 2025 4.0 Even if it's not the most lightweight or modern-feeling system, it offers strong functionality once you’re set up properly. Pros Very comprehensive platform for managing fitness, wellness, and studio-based businesses. The feature set is strong especially for studios that have multiple offers like classes, packages and recurring memberships. It also helped us reduce no-shows and admin work with some of its automated features. Cons The interface is a bit cluttered and could be fine tuned. Customization wasn't always intuitive for our team. Review Source Response from WellnessLiving Systems December 29, 2025 Thank you for taking the time to share your detailed feedback. We’re glad to hear that WellnessLiving has been a strong solution for managing your fitness and studio-based offerings, especially with classes, packages, and recurring memberships. It’s great to know that our automation tools have helped reduce no-shows and cut down on administrative work, allowing your team to focus more on running the business. We also appreciate your honest input regarding the interface and customization experience. WellnessLiving is designed to be highly comprehensive, which can sometimes feel busy at first. That said, we are continuously refining the interface and workflows to make customization more intuitive and easier for teams to navigate. Once set up properly, as you mentioned, the platform is built to deliver long-term value and robust functionality for growing businesses. Best regards, Benjamin K. VR Verified Reviewer Appointment Scheduler Health, Wellness and Fitness Used the software for: 1-2 years ### "WellnessLiving Love" April 10, 2026 5.0 I feel I have had a good experience with WellnessLiving. Even with long wait times and difficulty resolving issues, everything is taken care of! Pros WellnessLiving has good management tools for memberships, staff, and marketing and interfaces easy to navigate. Cons There were long wait times for support or difficulty resolving complex issues. the setup process is time-consuming. Review Source Response from WellnessLiving Systems April 17, 2026 Thank you for sharing your experience! We’re glad to hear that you find the platform easy to navigate and that the management tools for memberships, staff, and marketing are helping support your business. We also appreciate your honest feedback regarding wait times and resolving more complex issues. We understand how important timely and effective support is, and your input helps us continue improving in these areas. It’s great to know that despite these challenges, your overall experience has been positive and that your concerns have been resolved. If you ever need assistance optimizing your setup or navigating more advanced features, our team is always here to help. Best regards, Benjamin K. MB Mia B. Facilitator Health, Wellness and Fitness Used the software for: 2+ years ### "Helpful. Personable. Adaptable." January 24, 2026 5.0 Wellness Living has been a great platform for our team at a healing center with a diverse membership. We provide access to a healing modality that requires specificity for each person. Scheduling them on an individual basis demands multiple levels of information involving dates and times, specific needs, special offers, short term and long term scheduling and more. What impresses me most about Wellness Living is the adaptability of their team as well as the software itself. Pros This crew is available and personable and are committed to providing the tools we need to organize our services and provide a great experience for our members. Cons Lately it seems the company has been expanding and support requests can experience temporary back ups. I am confident they will get up to speed in a reasonable timeframe. Review Source Response from WellnessLiving Systems January 30, 2026 Thank you so much, Mia, for your thoughtful and balanced review. We truly appreciate your kind words about our team and are glad to hear that the platform is helping you organize your services and deliver a strong experience for your members — especially with the level of personalization and scheduling complexity your healing center requires. It’s great to know the flexibility of the software and our team’s adaptability are making a positive impact for you. We also appreciate your honest note about occasional support delays. As we continue to grow, we are actively expanding and refining our support resources to keep response times fast and reliable. In the meantime, using in-platform help guides, setup checklists, and workflow templates can often speed up configuration and scheduling changes for specialized services. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Marylee B. GC Gabrielle C. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Love this Platform" February 13, 2026 5.0 I have been using Wellness Living for over three years now for a small business and I absolutely love it! It is easy to navigate, and any issues I have are easily fixed with customer support. I also had the presence team design my website and it turned out even better than I envisioned it! Pros Wellness Living is easy to navigate. Plus you can set up the account for whatever type of business you have. Cons In Wellness Living it can be difficult to contact someone directly about solving issues. You typically have to chat with AI. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Because Wellness Living had a better rate. Review Source Response from WellnessLiving Systems February 23, 2026 Hi Gebrielle, Thank you so much for your continued trust over the past three years, Gabrielle. We’re thrilled to hear that WellnessLiving has been a strong fit for your small business and that you find the platform easy to navigate and adaptable to your needs. It’s also wonderful to know that your experience with our Presence team exceeded expectations and that your website turned out exactly how you envisioned. We appreciate your honest feedback regarding contacting support. While our AI chat is designed to provide quick answers and immediate guidance, we understand that sometimes you may prefer direct assistance. Our live support specialists are always available to step in and help resolve more detailed or account-specific concerns. Your feedback helps us continue improving the balance between speed and personalized support. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com. Best regards, Benjamin K. SAY Soul Align Y. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Platform" August 8, 2025 5.0 Pros We have been very pleased with WellnessLiving as our booking and payment platform. The functionality is excellent, offering a smooth and intuitive experience for both our customers and our team. Our clients find it easy to book classes, make payments, and manage their schedules, while on the owner side, the system provides robust tools for managing our studio operations efficiently. The user-friendly interface and reliable performance have made it an essential part of our business. Cons Occasional glitches, but usually fixed quickly. Customer service is sometimes hard to reach but once we get an actual person to speak with, issues are usually resolved quickly. Review Source Response from WellnessLiving Systems August 12, 2025 Thank you for sharing your experience with WellnessLiving! We’re delighted to hear that our booking and payment platform has been delivering a smooth and intuitive experience for both your clients and your team. It’s great to know that your customers find it easy to book classes, make payments, and manage their schedules, while our tools help you efficiently oversee studio operations. We truly value your feedback regarding occasional glitches and the challenge of reaching customer service at times, your input helps us continue to improve our responsiveness and system stability. We’re glad that once connected with our team, your issues are quickly and effectively resolved. We’re committed to making WellnessLiving an even more seamless part of your business operations so you can focus on what you do best. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. SL Shelly L. Head of Marketing and Business Operations Executive Office Used the software for: 2+ years ### "Way Better Than MBO" July 8, 2025 4.0 Generally good. Willing to help but sometimes encumbered by off shore tech support. We've had a good experience with account managers, most of whom are willing to help but lack the ability to garner senior management attention. Pros Intuitive, full functioning platform for running our barre fitness practice. I like that the platform continues to evolve. Cons We have been requesting some new FitVid functionality for over 2 years as a means to grow our business. We have also encountered account manager turnover which has slowed down the attention on this request in particular. Alternatives considered [Arketa](https://www.capterra.com/p/212718/Sutra-Fitness/)[Momence](https://www.capterra.com/p/229516/Ribbon/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing WellnessLiving At the time, a better fit and features we needed to grow our business Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Looking for better tech for our needs and growth plan Review Source Response from WellnessLiving Systems July 9, 2025 Hi Shella, Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you find WellnessLiving intuitive and well-suited for managing your barre fitness practice and even more so that you see the value in how the platform continues to evolve. Your feedback and long-term partnership truly mean a lot to us. We also appreciate your honesty regarding the challenges you’ve encountered, particularly with your FitVid feature request and account manager transitions. We understand how frustrating it can be when progress on critical requests slows down, and we are committed to getting this back on track. I’ve already flagged this with our team to ensure your concerns are reviewed at a higher level. Your voice is incredibly valuable to us as we continue improving WellnessLiving to meet the evolving needs of fitness businesses like yours. Warm regards, Benjamin K. JV Jaime V. General Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Highly recommend WL!" June 30, 2025 5.0 We had a great experience throughout our entire process from demo to follow up after starting the new software. Sales \[sensitive content hidden\], Onboarding (Al), Merchant processing \[sensitive content hidden\], and Support \[sensitive content hidden\]) were all very easy to work with and patient. Pros This software is very customizable and if you ever need help you can reach a real person who will find you a solution. Great customer service and easy to navigate! Cons I think the main complaint is that when our staff uses the elevate staff app sometimes changes are a little slow to show up on the schedule or the staff needs to refresh the app to get the change to show up. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing WellnessLiving There were a lot more customizable features in WL. Also, we have a lot of clients who share packages and payment information which not all other software could accomodate. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was too expensive and we didn't use most of the available functions. It also wasn't very customizable for our needs. Review Source Response from WellnessLiving Systems July 2, 2025 Hi Jaime, thank you so much for taking the time to share this fantastic review and for highlighting your experience from demo to onboarding to support—it means a lot to our entire team. We’re thrilled to hear how well WellnessLiving has been working for your business and that you’ve found the platform customizable, intuitive, and supported by responsive, real people. It’s wonderful to know that your experience with our Sales, Onboarding, Merchant Processing, and Support teams has been smooth and positive every step of the way. Regarding your note about the Elevate Staff App sometimes requiring a refresh to update schedule changes, we really appreciate you sharing that feedback. We know how important it is to have real-time visibility, and our development team is continuously improving app performance to keep everything running as seamlessly as possible. Thank you again for recommending us and for being part of the WellnessLiving community. Best regards, Benjamin K. RK Rebecca K. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "WellnessLiving makes running a business easy. " June 26, 2025 5.0 Great customer service and amazing features. I'm so happy we switch to WellnessLiving. It has streamlined many processes for us. Pros WellnessLiving makes running a business easy. Everything is all in one place. We have detailed profiles for all of our clients, their attendance and spending history. We can plan events and send marketing emails all from WellnessLiving. This saves time and money having everything on one platform. Their customer service is top notch! If I ever get stuck or need to learn a new feature, their team is quick to respond. The thing I love the most is they are always improving and adding new features! They listen to their businesses and try everything they can to make our life easier! Cons I'm still waiting on some features specific to my business but overall this is the best platform I've found. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/)[LeadConnect](https://www.capterra.com/p/176855/LeadConnect/) There were some key features missing from what we were using. We heard about WellnessLiving and booked a call. It was obvious during the call that this was a better fit for us. Best decision we made. Review Source Response from WellnessLiving Systems June 30, 2025 Hi Rebecca, thank you so much for your wonderful feedback and for sharing your experience with WellnessLiving! We’re thrilled to hear that making the switch has been such a positive step for your business and that you’re enjoying the power of having everything all in one place from client profiles and attendance tracking to marketing and event planning. It’s fantastic to know our customer service team has been able to support you quickly when you need guidance or want to learn something new. We also love that you’ve noticed our commitment to continual improvement we’re always working hard to listen to our customers and roll out new features that make running your business even smoother. We appreciate your patience as we continue to develop more capabilities that fit your specific needs. Your feedback helps drive those enhancements, so please keep sharing your ideas with us. Warm regards, Benjamin K. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.