# Page 2 | WellnessLiving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is WellnessLiving the right Club Management solution for you? Explore 604 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145039/WellnessLiving/reviews --- WellnessLiving 4.4 (604) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of WellnessLiving ## Showing most helpful reviews Showing 26-50 of 604 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DW Destinee W. General Manager Sports Used the software for: 2+ years ### "Recommend WellnessLiving for class bookings" March 19, 2026 4.0 Pros WellnessLiving makes scheduling classes and events very simple. Enjoy that they have a mobile app that we can customize to our own brand for the customers to easily use and access their classes and account. It also has text messaging so we can mass send texts or individual to each client. Cons There do seem to be frequent bugs and issues that are hard to get resolved. Typically when you submit an issue ticket it goes nowhere, had to learn a loop hole and submit a ticket a different way for it to work but most times they don't have solutions. It's usually a user that replies and suggests things that we've tried but customer service is very minimal. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Was looking for more features than MindBody was offering. Review Source Response from WellnessLiving Systems March 26, 2026 Hi Destinee, Thank you for taking the time to share your feedback. We’re glad to hear that scheduling classes and events has been simple for you, and that the branded mobile app and SMS features are helping you stay connected with your clients and enhance their experience. We’re sorry to hear about the challenges you’ve faced with bugs and support responsiveness. That’s certainly not the experience we aim to provide. Your feedback is important, and we would appreciate the opportunity to look into this further and ensure your concerns are properly addressed. Since we’re unable to identify your account here, please reach out to us directly so we can review this in detail and assist you. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. PJ Priscilla J. Owner, Director, Personal trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Great value and worth it " February 16, 2026 5.0 Overall I’ve had a wonderful experience with wellness living. Their onboarding team is truly exceptional, shout out to \[sensitive content hidden\]. Pros I like the scheduling features in the calendar view. Also, the ability to take waivers and intake forms. Cons Their payment processing service, Paragon payment solutions, is cumbersome. Their customer service isn’t the best and I’ve been having trouble with them since August of 2025. Switched from [Spot-On](https://www.capterra.com/p/10022670/Spot-On/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) They removed the scheduling feature for the platform Review Source Response from WellnessLiving Systems February 24, 2026 Thank you for your thoughtful review, Priscilla. We’re so glad to hear that you’re enjoying the calendar scheduling features as well as the waiver and intake form capabilities — those tools are designed to simplify operations and keep everything organized in one place. It’s also wonderful to hear your kind words about our onboarding team. We’ll be sure to share your appreciation with them. We’re sorry to hear about the challenges you’ve experienced with payment processing and customer service. We understand how important a smooth and responsive experience is, especially when it comes to financial transactions. Your feedback is important, and we would welcome the opportunity to review what’s been happening and help ensure everything is properly addressed moving forward. Best regards, Benjamin K. VR Verified Reviewer Studio Owner Retail Used the software for: 2+ years ### "RUN FROM THIS SOFTWARE" March 18, 2026 1.0 Wellness Living was great when it was a new software, but now it is a money-hungry corporation. Right up there with the worst of them. High credit card processing fees, many software issues, horrible support, bad software updates, it gets very messy once you've been with them for years due to not being able to delete or archive anything. After 9 years with them, I cannot wait to be finally done; that is when they stop begging me to stay, and finally terminate this auto-renewal contract that I am stuck paying until the end of the year. Pros The look and feel of the software on the back end. Software was great at first now is awful. DONT GET THIS SOFTWARE. Cons I have been with Wellness Living since 2018. In the beginning, it was great I have now terminated my contract due to a lot of issues and loss of income and clients. You cannot delete or archive anything. They do software updates that will create more work for you and your team without addressing current software issues. The review integration has never worked properly to connect to your marketing pages. The rewards points have never worked properly for redemption. The contract that you sign is on auto-renewal. When you try and cancel it they will make it extremely difficult to terminate. Your actual contract is not what you sign its the terms and use located on their website. When they increase your fees annually, you don't get a notification, and you will not be notified when your contract is up for renewal. They make it extremely difficult to terminate and will refuse to remove your business. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) At the time MindBody was over priced and Wellness Living was a new software for a lesser expense with more features. Review Source Response from WellnessLiving Systems March 20, 2026 Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration. We take every concern with utmost seriousness. Please contact us at support@wellnessliving.com so we can review your account in detail and assist further. Best regards, Benjamin K. Gareth N. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Wellness Living is the best! " March 5, 2026 5.0 Amazing! Couldn't ask for a better software partner! The software has all the needed functions and more. Pros I love their incredible customer service & multiple software functions that allow me to run my yoga & fitness studio. Cons nothing. Even when there is a issue or not a function that we need, that are always on it. The correct issue, offer incredible support and build new functions around what businesses need. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving It fit our requirements better than the other options Review Source Response from WellnessLiving Systems March 11, 2026 Hi Gareth, Thank you so much for the wonderful review! We are thrilled to hear that WellnessLiving has been a great fit for running your yoga and fitness studio. It is especially great to know that our customer service and the wide range of features are helping support your day to day operations. We truly appreciate your recognition of our team’s efforts to address issues quickly and continuously improve the platform based on the needs of businesses like yours. Feedback like yours motivates us to keep building tools that help studios grow and operate smoothly. Best regards, Benjamin K. VR Verified Reviewer Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Too Many Games" March 4, 2026 1.0 Overall, it was a fairly difficult package to set up - requiring lots of work around. Ultimately, it became less and less reliable and I had to move to something else. Even now, I cannot get ahold of anyone in customer service to provide my 30 day notice not to renew. This is a perfect example of what it's like working with these guys. Everything is a huge hassle. I faithfully paid my subscription fees until the agreement ended - but they make it impossible to get in touch and provide the required notice not to renew. Pros Originally, it was more reliable than our previous software package. As time went on, it became increasingly less reliable. Cons The product had too many down times, and the customer services was incredibly difficult to access. Even now, I've transitioned to a new software package, and I cannot reach anyone to provide my 30 day notice not to renew my contract with WellnessLiving (by design I'm sure). Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reliability was a huge problem with Mind Body. Review Source Response from WellnessLiving Systems March 11, 2026 Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, particularly regarding system reliability and reaching our support team. Your feedback is important to us, and we would like the opportunity to look into this further and ensure your concerns are addressed properly. A senior member of our Customer Success team would be happy to review your situation and assist with the next steps. Please feel free to reach out to us directly so we can help resolve this for you. Best regards, Benjamin K. AS Amber S. Business Administrator Business Supplies and Equipment Used the software for: 1-2 years ### "Wellness Living" February 2, 2026 5.0 Overall, I enjoy using Wellness Living and I find it to be a great tool! It is convenient being able to make payments through the app as needed, users can be put on a wait list, and it is great for marketing. Pros Wellness Living is a great tool to utilize to market your classes/studio, as well as user friendly when booking a class. It also easy to make payments through the app and the layout is presented in an organized easy manner. Cons I have found the application can be glitchy at times, which I have found to be an annoyance. There have been times where I had to close out or redownload the app, which then fixes it. Review Source Response from WellnessLiving Systems February 11, 2026 Thank you so much, Amber, for taking the time to share your experience with WellnessLiving. We’re glad to hear that you find the platform user friendly, organized, and helpful for class bookings, payments, waitlists, and marketing — that convenience and ease of use are exactly what we aim to deliver. We also appreciate you calling out the occasional app glitches. While refreshing or reinstalling can resolve many of these issues, your feedback is important as it helps our product team continue improving overall performance and stability. If you ever notice recurring behavior, our support team can also help investigate and ensure everything is running smoothly. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com. Best regards, Benjamin K. Melissa S. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Happy and Loyal customer. " January 31, 2026 5.0 I am a happy customer and would reccomend them to anyone in need of booking and billing software. I highlight the customer serviec. Pros I compared many software companies when I opened up my yoga studio and WellnessLiving by far had the best customer service. Cons I still have a hard time sometimes with freezing memberships and adjusting future billing cycles but whenever I call with my questions they are patient and walk me through the steps. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving I received better customer service from WL and the price is better. Review Source Response from WellnessLiving Systems February 11, 2026 Hi Melissa, thank you for sharing your experience and for choosing WellnessLiving for your yoga studio. We truly appreciate the time you took to compare platforms and are grateful that our customer service and value stood out to you. We are glad to hear that our team has been patient and supportive when assisting you with freezing memberships and adjusting future billing cycles. These workflows can sometimes feel complex, and your feedback helps us continue improving clarity and ease of use. Our team is always happy to walk through these steps with you and ensure everything is set up correctly for your business. It means a lot to us that you would recommend WellnessLiving to others and highlight our customer service. Supporting studio owners like you is exactly why we do what we do. Best regards, Benjamin K. JF Jacqueline F. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Wellness Living needs to be your choice for Your small Business in Canda" December 12, 2025 5.0 Fast responsive and interactive help! Matt reaches out frequently to make sure things are going well for you and your clients. Pros Review for WellnessLiving WellnessLiving has been an absolute game-changer for my home-based Pilates business! This Canadian scheduling and accounting app is interactive, highly supportive, and expertly tailored to meet the unique needs of small fitness studios like mine. The platform makes managing appointments, payments, and client communication seamless and stress-free. My customers are thrilled with how easy it is to book sessions and stay connected. The intuitive design and robust features truly elevate the client experience. On top of that, I love supporting a Canadian business that genuinely understands and caters to wellness professionals. If you’re looking for a reliable, user-friendly solution that helps you focus on what you love—teaching and growing your business—WellnessLiving is the perfect choice! Cons Nothing to report! The staff are amazing and are always there to support your learning and use of the application! Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Canadian and responsiveness and confidence Review Source Response from WellnessLiving Systems January 22, 2026 Hi Jacqueline, Thank you so much for taking the time to share such an incredible review! We’re truly delighted to hear how WellnessLiving has been a game-changer for your home-based Pilates business and that the platform has helped make managing appointments, payments, and client communication seamless and stress-free. It’s wonderful to know that your clients are enjoying the easy booking experience and that the intuitive design and robust features are supporting both your growth and day-to-day operations. We also really appreciate your kind words about our team and the ongoing support you’ve received. It’s great to hear that Matt has been proactive in checking in and ensuring everything continues to run smoothly for you and your clients. Your trust and confidence in WellnessLiving mean a lot to us, especially knowing you chose us over other platforms. Best regards, Marylee B. SG Savaná G. Director of Operations Sports Used the software for: 2+ years ### "A supportive, reliable system that’s grown with our business”" December 30, 2025 5.0 We moved to WellnessLiving during a period when our business was growing quickly and our old scheduling system just couldn’t keep up anymore. The shift made our day-to-day operations feel much more organized and predictable, especially with lessons tied to specific practice bays! that change alone solved a lot of stress for our team. It’s not perfect, but it’s been a meaningful, supportive system for us as we’ve continued to grow. Pros The overall onboarding experience great. They really take the time to understand how we operate and took the extra effort to work with us on solutions. Cons Fixes and alterations to the system can sometimes take longer than ideal, but there's always a follow up. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Wellness Living had the ability to manage room access/bay access Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) They were not able to mange room bookings which resulted in multiple double bookings Review Source Response from WellnessLiving Systems January 6, 2026 Thank you so much for sharing your experience, Savana. We’re really glad to hear that your onboarding process felt thoughtful and collaborative, and that our team took the time to truly understand how your business operates. Supporting growing businesses during periods of rapid change is exactly where we aim to add the most value, so it’s great to know the transition helped bring more organization and predictability to your day-to-day operations. We especially appreciate you highlighting how tying lessons to specific practice bays helped reduce stress for your team. It’s always rewarding to hear how a specific workflow improvement can make a meaningful difference. We also understand your feedback around fixes and system updates sometimes taking longer than ideal. While we work hard to ensure changes are implemented carefully and reliably and your feedback helps guide our ongoing improvements. Warm regards, MaryLee Megan W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Platform!" December 12, 2025 5.0 It’s been a positive change in my business. I was using a platform that didn’t feel professional or organized, i definitely got that with WellnessLiving once I switched. Pros I’ve been using the platform for my yoga studio for over two years now with success. My clients and staff enjoy using it, and any account errors are usually easily fixed on my end. Any time we need customer service we get a quick and efficient response. Cons Some features editing client accounts can feel a bit redundant. Sometimes I feel I’m not taking advantage of everything just because I don’t remember everything from onboarding, there’s just so much on the website to utilize. Review Source Response from WellnessLiving Systems December 15, 2025 Hi Megan, Thank you so much for sharing your experience and for being with WellnessLiving for over two years. We’re really glad to hear that both your clients and staff enjoy using the platform, and that it’s helped bring a more professional and organized structure to your yoga studio. It’s also great to know that when you’ve needed support, our team has been able to provide quick and efficient assistance. We appreciate your feedback around certain client account editing steps feeling repetitive and how easy it can be to forget some features after onboarding—especially with such a robust platform. This is very common, and we’re continuously working on improving workflows and making key tools easier to discover and use over time. If you ever feel like you’re not fully taking advantage of everything available, our team would be more than happy to walk you through features that could help streamline your day-to-day operations even further. Best regards, Benjamin K. TR Tyler R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "A Must-Have Platform for Any Fitness Business" July 8, 2025 5.0 We’ve been with WellnessLiving for over two years, and it’s been a vital part of our operations. It makes managing our members, schedules, payments, and marketing efforts smooth and centralized. The continuous innovation and feature improvements keep us confident that we’ve made the right long-term choice for our business. I wouldn’t hesitate to recommend it to other gym or studio owners. Pros The best part about WellnessLiving is how seamlessly everything is integrated. From client management and billing to email and SMS communication, it handles everything in one place. It’s incredibly intuitive and has saved us hours each week. The automation features alone are worth it. Cons There’s a bit of a learning curve in the beginning because there’s so much functionality, but once you get the hang of it, it becomes second nature. Their support team is also very responsive, which helps a lot during onboarding. Switched from [Exercise.com](https://www.capterra.com/p/152284/exercise-com/) poor functions and poor customer service Review Source Response from WellnessLiving Systems December 1, 2025 Hi Tyler, Thank you so much for your wonderful review! It’s incredible to hear that WellnessLiving has become such an essential part of your operations over the past two years. We’re thrilled that the all-in-one platform, centralized management, and automation features are helping you save valuable time each week — that’s exactly what we’re here for! We also appreciate your feedback about the initial learning curve. With so many powerful tools available, it can definitely take a moment to get comfortable, but we’re happy to hear our support team has been able to help along the way. If there’s ever anything more we can do to support your continued success, please don’t hesitate to reach out. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. jG jennifer G. Front desk Health, Wellness and Fitness Used the software for: 2+ years ### "Choose Wellness Living" January 18, 2026 5.0 My experience with WellnessLiving has been very positive. It’s easy to use, well organized, and the reports are helpful. The setup process was smooth and straightforward. Pros Easy to navigate and user-friendly. Simple booking and membership management. Helpful reports that show membership revenue and total visits. Smooth onboarding and setup process. Everything is organized in one place. Reliable and works consistently. Cons Takes a little time to learn all of the features but that is a normal part of the learning process. Wellness Living’s customer service had multiple meetings with me to navigate everything and was super helpful. Review Source Response from WellnessLiving Systems January 27, 2026 Hi Jennifer, Thank you so much for sharing your positive experience with WellnessLiving. We’re glad to hear that you’ve found the platform easy to navigate, well organized, and reliable, and that the booking tools, membership management, and reporting features are helping you stay on top of your revenue and visits. It’s also great to know that your onboarding experience was smooth and that our team was able to support you through multiple sessions to ensure you felt confident using the system. We truly appreciate your feedback about the learning curve as well. With a feature-rich platform, it can take a bit of time to explore everything available, and we’re always happy to help you uncover tools, shortcuts, and reports that can further streamline your workflow and save time as your business grows. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com ! Best regards, Benjamin K. JE Jolie E. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Wellnessliving Has it All!" September 30, 2025 5.0 Great! Pros "WellnessLiving (WL) has been a game-changer for my yoga/pilates studio! WL is intuitive, easy to use, and has everything I need to manage classes, memberships, and client communication all in one place. My members love how simple it is to book classes (through our website or the app) and stay connected, and I love how much time it saves me on the back end. The customer support team is fantastic—responsive, knowledgeable. WellnessLiving has helped me streamline my business so I can focus more on our community and teaching. I couldn’t recommend it more!" Cons nothing right now. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) too expensive and outdated. Review Source Response from WellnessLiving Systems October 7, 2025 Hi Jolie, Thank you so much for your wonderful feedback! We’re delighted to hear that WellnessLiving has been a game-changer for your yoga and pilates studio. It’s fantastic that our all-in-one platform is helping you easily manage classes, memberships, and client communication while saving time behind the scenes. We’re also thrilled to know your members are finding the booking process smooth and convenient this is exactly what we strive for! Our customer support team will be so happy to hear your kind words. We’re grateful to have you as part of the WellnessLiving community and look forward to continuing to support your studio’s growth and success. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. MB Mia B. Facilitator Health, Wellness and Fitness Used the software for: 2+ years ### "Helpful. Personable. Adaptable." January 24, 2026 5.0 Wellness Living has been a great platform for our team at a healing center with a diverse membership. We provide access to a healing modality that requires specificity for each person. Scheduling them on an individual basis demands multiple levels of information involving dates and times, specific needs, special offers, short term and long term scheduling and more. What impresses me most about Wellness Living is the adaptability of their team as well as the software itself. Pros This crew is available and personable and are committed to providing the tools we need to organize our services and provide a great experience for our members. Cons Lately it seems the company has been expanding and support requests can experience temporary back ups. I am confident they will get up to speed in a reasonable timeframe. Review Source Response from WellnessLiving Systems January 30, 2026 Thank you so much, Mia, for your thoughtful and balanced review. We truly appreciate your kind words about our team and are glad to hear that the platform is helping you organize your services and deliver a strong experience for your members — especially with the level of personalization and scheduling complexity your healing center requires. It’s great to know the flexibility of the software and our team’s adaptability are making a positive impact for you. We also appreciate your honest note about occasional support delays. As we continue to grow, we are actively expanding and refining our support resources to keep response times fast and reliable. In the meantime, using in-platform help guides, setup checklists, and workflow templates can often speed up configuration and scheduling changes for specialized services. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Marylee B. SAY Soul Align Y. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Platform" August 8, 2025 5.0 Pros We have been very pleased with WellnessLiving as our booking and payment platform. The functionality is excellent, offering a smooth and intuitive experience for both our customers and our team. Our clients find it easy to book classes, make payments, and manage their schedules, while on the owner side, the system provides robust tools for managing our studio operations efficiently. The user-friendly interface and reliable performance have made it an essential part of our business. Cons Occasional glitches, but usually fixed quickly. Customer service is sometimes hard to reach but once we get an actual person to speak with, issues are usually resolved quickly. Review Source Response from WellnessLiving Systems August 12, 2025 Thank you for sharing your experience with WellnessLiving! We’re delighted to hear that our booking and payment platform has been delivering a smooth and intuitive experience for both your clients and your team. It’s great to know that your customers find it easy to book classes, make payments, and manage their schedules, while our tools help you efficiently oversee studio operations. We truly value your feedback regarding occasional glitches and the challenge of reaching customer service at times, your input helps us continue to improve our responsiveness and system stability. We’re glad that once connected with our team, your issues are quickly and effectively resolved. We’re committed to making WellnessLiving an even more seamless part of your business operations so you can focus on what you do best. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. JV Jaime V. General Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Highly recommend WL!" June 30, 2025 5.0 We had a great experience throughout our entire process from demo to follow up after starting the new software. Sales \[sensitive content hidden\], Onboarding (Al), Merchant processing \[sensitive content hidden\], and Support \[sensitive content hidden\]) were all very easy to work with and patient. Pros This software is very customizable and if you ever need help you can reach a real person who will find you a solution. Great customer service and easy to navigate! Cons I think the main complaint is that when our staff uses the elevate staff app sometimes changes are a little slow to show up on the schedule or the staff needs to refresh the app to get the change to show up. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing WellnessLiving There were a lot more customizable features in WL. Also, we have a lot of clients who share packages and payment information which not all other software could accomodate. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was too expensive and we didn't use most of the available functions. It also wasn't very customizable for our needs. Review Source Response from WellnessLiving Systems July 2, 2025 Hi Jaime, thank you so much for taking the time to share this fantastic review and for highlighting your experience from demo to onboarding to support—it means a lot to our entire team. We’re thrilled to hear how well WellnessLiving has been working for your business and that you’ve found the platform customizable, intuitive, and supported by responsive, real people. It’s wonderful to know that your experience with our Sales, Onboarding, Merchant Processing, and Support teams has been smooth and positive every step of the way. Regarding your note about the Elevate Staff App sometimes requiring a refresh to update schedule changes, we really appreciate you sharing that feedback. We know how important it is to have real-time visibility, and our development team is continuously improving app performance to keep everything running as seamlessly as possible. Thank you again for recommending us and for being part of the WellnessLiving community. Best regards, Benjamin K. RK Rebecca K. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "WellnessLiving makes running a business easy. " June 26, 2025 5.0 Great customer service and amazing features. I'm so happy we switch to WellnessLiving. It has streamlined many processes for us. Pros WellnessLiving makes running a business easy. Everything is all in one place. We have detailed profiles for all of our clients, their attendance and spending history. We can plan events and send marketing emails all from WellnessLiving. This saves time and money having everything on one platform. Their customer service is top notch! If I ever get stuck or need to learn a new feature, their team is quick to respond. The thing I love the most is they are always improving and adding new features! They listen to their businesses and try everything they can to make our life easier! Cons I'm still waiting on some features specific to my business but overall this is the best platform I've found. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/)[LeadConnect](https://www.capterra.com/p/176855/LeadConnect/) There were some key features missing from what we were using. We heard about WellnessLiving and booked a call. It was obvious during the call that this was a better fit for us. Best decision we made. Review Source Response from WellnessLiving Systems June 30, 2025 Hi Rebecca, thank you so much for your wonderful feedback and for sharing your experience with WellnessLiving! We’re thrilled to hear that making the switch has been such a positive step for your business and that you’re enjoying the power of having everything all in one place from client profiles and attendance tracking to marketing and event planning. It’s fantastic to know our customer service team has been able to support you quickly when you need guidance or want to learn something new. We also love that you’ve noticed our commitment to continual improvement we’re always working hard to listen to our customers and roll out new features that make running your business even smoother. We appreciate your patience as we continue to develop more capabilities that fit your specific needs. Your feedback helps drive those enhancements, so please keep sharing your ideas with us. Warm regards, Benjamin K. GC Gabrielle C. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Love this Platform" February 13, 2026 5.0 I have been using Wellness Living for over three years now for a small business and I absolutely love it! It is easy to navigate, and any issues I have are easily fixed with customer support. I also had the presence team design my website and it turned out even better than I envisioned it! Pros Wellness Living is easy to navigate. Plus you can set up the account for whatever type of business you have. Cons In Wellness Living it can be difficult to contact someone directly about solving issues. You typically have to chat with AI. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Because Wellness Living had a better rate. Review Source Response from WellnessLiving Systems February 23, 2026 Hi Gebrielle, Thank you so much for your continued trust over the past three years, Gabrielle. We’re thrilled to hear that WellnessLiving has been a strong fit for your small business and that you find the platform easy to navigate and adaptable to your needs. It’s also wonderful to know that your experience with our Presence team exceeded expectations and that your website turned out exactly how you envisioned. We appreciate your honest feedback regarding contacting support. While our AI chat is designed to provide quick answers and immediate guidance, we understand that sometimes you may prefer direct assistance. Our live support specialists are always available to step in and help resolve more detailed or account-specific concerns. Your feedback helps us continue improving the balance between speed and personalized support. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com. Best regards, Benjamin K. Laura A. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "I am glad I made the switch!" February 4, 2026 5.0 I am definitely satisfied with the overall functioning. I think it is user-friendly, and when I have questions, the A. I bot always offers me the right answer. Pros I like the weekly training virtual sessions so I can use the software to its full potential. I like being able to have multiple schedule widgets, and I appreciate the patience from the staff. Cons There is not much to dislike; however, I do wish the User Apps had fewer glitches. That has been recurrent but not terrible. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Initially, pricing, but now I am glad I did so, because I like Wellnessliving features way better Review Source LK Lori K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Best Client Management Tool" June 7, 2025 5.0 I was searching for a CRM tool that could do all the things that are not my strength in business so I could focus on the care and attention my clients deserve. There were a few others, but the response, team, follow up, training, customer service, and follow through from WellnessLiving continues to impress me. They are efficient at their job and have answered many of my questions right away on a call. And if not, I get a personalized response with the answer. Each department that I've worked with has been wonderful and supportive. Very pleased! Pros Ease of use for both me and my clients. Customer service and support is excellent! Friendly platforms for app and through website. Cons Billing ACH withdrawal do not happen on the same day (main cost + Zoom integration) come on different dates. Client cannot select option to pro-rate their dates to "fill in" until the 1st of the month (when I have cycles start). Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Friendly. Better organization of information. Wellness Living team members walk me through the information and training. Review Source Response from WellnessLiving Systems June 10, 2025 Hi Lori, thank you so much for your thoughtful and heartfelt review! We’re honored to be your client management tool of choice and thrilled to hear that both you and your clients are finding the platform easy to use. It’s also fantastic to know that our support team has consistently met your expectations with personalized, responsive, and friendly service. Your feedback about the billing cycle and pro-rating options is greatly appreciated. We understand how important flexibility is for managing client billing efficiently, and we’ve shared your input with our development team as part of our ongoing effort to improve and streamline the experience for our customers. It means a great deal to us that WellnessLiving is helping you stay focused on what truly matters—caring for your clients. That’s exactly what we strive to enable through our software. We are grateful for your trust and partnership, and we’re always here to support your continued success. Warm regards, Benjamin K. lT lauren T. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Wellness is Wonderful" June 11, 2025 5.0 So far so good,I have used the company for over a year. I have planned to continue and I like that if I recommend them get rewarded as well. Pros What I love most is when I have a problem, the Wellness staff is there to help as soon as they can. They are so wonderful. Cons I would have liked a longer on boarding experience. The beginning is so important to try to understand and the beginning can be overwhelming! Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing WellnessLiving another person I know recommended them and I took her advice Review Source Response from WellnessLiving Systems June 13, 2025 Hi Lauren, thank you so much for your kind words and for sharing your experience with WellnessLiving! We are thrilled to hear that our support team has been helpful and responsive whenever you needed assistance — it means a lot to us to know we’re making a difference for you. We truly understand how important those early days are when getting started, and we appreciate your honest feedback about the onboarding experience. We're always looking for ways to improve, and your input helps us enhance that process for others. If there’s anything we can still support you with in terms of onboarding or features you’d like to explore further, we’d be more than happy to assist. We’re also glad to hear you’ve taken advantage of our referral program — it’s one of our favorite ways to thank our customers for spreading the word! Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Warm regards, Benjamin K. MH Marissa H. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Best in the industry " May 20, 2025 5.0 I’ve used all the major fitness studio software platforms over the years, and I’ve been with WellnessLiving for a few years now. Hands down, it’s the easiest and most user-friendly system I’ve worked with. The layout is super modern and intuitive, which makes a big difference when you’re in it every day. One of my favorite features is that you can message clients directly from within the platform- this has been huge for us in keeping communication organized and consistent!!! The reporting is really solid and easy to pull what you need, and our clients love how simple the app is to use on their end :). Overall, it’s just a really well-rounded system that supports us and our clients experience in a big way. I’ll never go back to MB!!! Pros Love being able to message clients through the platform. You can message client groups, classes, etc. Can integrate with other platforms such as Zapier. Cons The reporting capabilities are so great, but sometimes can get complicated and confusing. This is probably my issue though! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost, integration, client communications Review Source Response from WellnessLiving Systems May 21, 2025 Hi Marissa, thank you so much for taking the time to share such a thoughtful and enthusiastic review! We are absolutely thrilled to hear that WellnessLiving has been your favorite platform after working with multiple fitness studio software systems. It means the world to us that you find the layout modern, intuitive, and supportive of your daily operations, especially when you're using the system so frequently. We are especially glad that the built-in client messaging and group communication tools have made such a meaningful impact on your workflow. Keeping everything in one place to streamline communication is one of our core goals, and we love hearing that this feature is helping your studio maintain consistency and organization. Your feedback about our reporting tools is truly appreciated as well. While we’re proud of the flexibility and depth they offer, we also recognize there can be a learning curve. Warm regards, Benjamin K. DJ David J. Lead Marketing Strategist Marketing and Advertising Used the software for: 1-2 years ### "Do Not Recommend Whatsover" May 21, 2025 1.0 It has not been pleasant. If you are reading this, find another CRM and marketing automation platform. This has little going for it with lack of trasnparency, lack of support, lack of API support. Pros This has been a difficult experience trying to get a hold of anyone. I can't in good faith recommend this company for any of my clients. Cons They took money but don't offer any support. I have numerous emails, I've reached on on their social media, I've never received an acknowledgement or any call backs. Review Source Response from WellnessLiving Systems May 22, 2025 Hi David, thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with WellnessLiving did not meet your expectations, and we sincerely apologize for any frustration caused by our communication or support processes. What you’ve described does not reflect the level of service we strive to provide. Our goal is to deliver a seamless onboarding and support experience for every business, and it’s clear that in your case, we fell short. We take concerns about lack of responsiveness and transparency very seriously. A senior member of our customer success team will to reach out to you shortly to address your concerns. Best regards, Benjamin K. Ujjwal S. hr Education Management Used the software for: Less than 6 months ### "organize my fitness routine smoothly" August 21, 2025 4.0 overall experience is that it has a solid all-in-one platform that simplifies class scheduling , client management ,and payments . customer support is bit take time to solve the query but they do solve it. Pros the thing i like the most about wellnesliving is that it has a user friendly interface for booking and rescheduling classes. value for money as well , reports and insights give a clear picture of activity and usage. clean Ui and security. Cons mobile app lags little bit , so that's the issue i faced , dashboard might feel overwhelming. price might be a bit high for small buisness. Review Source Response from WellnessLiving Systems September 3, 2025 Hi Ujjwal, thank you for taking the time to share your experience with WellnessLiving! We’re so glad to hear that our platform has been helping you simplify class scheduling, client management, and payments, while also providing valuable reports and insights to support your business decisions. It’s wonderful to know you find the interface user-friendly and secure. We also appreciate your honest feedback about the mobile app performance and dashboard experience. I want to assure you that our product team is actively working on continuous improvements to enhance app speed and usability. Regarding pricing, we understand that small businesses need predictability and flexibility—we’re committed to offering plans that deliver strong value while supporting growth, and we’d be happy to explore options with you to better fit your needs. Most importantly, we’re glad our support team has been able to resolve your queries. Best regards, Benjamin K. CK Christina K. Kickboxing Instructor Sports Used the software for: 2+ years ### "Awesome App!" November 17, 2025 4.0 I have had a great experience with the app and have used it as a member to a gym and as an employee! It is both user friendly and informative. Pros I like that WellnessLiving is a quick and easy booking tool for members. The staff can also access all the information needed in one spot! Cons Sometimes the WellnessLiving app glitches and needs to be refreshed often. Otherwise, the app is great! Review Source Response from WellnessLiving Systems November 20, 2025 Hi Christina, Thank you so much for your thoughtful review! We're glad to hear that you’ve had a great experience using WellnessLiving both as a member and an employee. It’s wonderful to know the app helps you access everything quickly and easily. We also appreciate you sharing your feedback about occasional app glitches. Our team is continually optimizing performance, and refreshing the app usually does the trick — but if you ever notice patterns or specific issues, please feel free to reach out so we can look into it. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com ! Best regards, Benjamin K. Talk to a Capterra advisor for free and get results within 15 minutes.