# WellnessLiving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WellnessLiving the right Club Management solution for you? Explore 604 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145039/livensa-living-studios/reviews --- WellnessLiving 4.4 (604) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WellnessLiving Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews DW Destinee W General ManagerSports, 11 - 50 employeesUsed the software for: More than 2 years. “Enjoy that they have a mobile app that we can customize to our own brand for the customers to easily use and access their classes and account.“ March 19, 2026 Krista M Studio OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Your actual contract is not what you sign its the terms and use located on their website. When they increase your fees annually, you don't get a notification, and you will not be notified when your contract is up for renewal.“ March 18, 2026 FA Fiona A Studio ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “We can tailor our class packages and payments very easily to suit our all our different membership offerings, and also aids the administration of our staff and instructors salaries etc.“ April 7, 2025 DR Devi R OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “They use one merchant processor that charges you with hidden fee such as annual fee, monthly PCI compliance, etc without notifying your business. When you want to cancel, they play you and waste the time so, they charge you extra money.“ December 19, 2024 Claire B Yoga TeacherHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The feature set is strong especially for studios that have multiple offers like classes, packages and recurring memberships.“ December 23, 2025 Krista M Studio OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “After 9 years with them, I cannot wait to be finally done; that is when they stop begging me to stay, and finally terminate this auto-renewal contract that I am stuck paying until the end of the year.“ March 18, 2026 SE Shawn E Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “This has been one of the best software suites I have used for my company, it easily handles scheduling, client profiles, notes, and cashing out people.“ May 5, 2025 Krista M Studio OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “The contract that you sign is on auto-renewal. When you try and cancel it they will make it extremely difficult to terminate.“ March 18, 2026 ## Showing most helpful reviews Showing 1-25 of 604 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rene K. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "No Regrets!" August 6, 2025 5.0 Automating my small business with Wellness Living is one of the best business decisions I've made. It has helped me automate and streamline so many processes including scheduling, client management and invoicing. The system is very intuitive and they're constantly updating the software with helpful enhancements. I've used other client management systems in the past and I can't get over how much more user friendly WL is. All the information is right where you need it. Onboarding and learning how to use the system was much easier than I anticipated and the Wellness Living staff are exceptional. No matter how big or small the question or issue, they are right there to help with timely responses, patience and careful instruction. In the midst of onboarding, I had a significant family matter arise that needed my undivided attention. I brought this to customer solution's attention and they were beyond supportive granting me a pause in my onboarding and subscription while I tended to the situation. For me, this speaks volumes about the kind of company WL is, a true trusted partner. I am so grateful! Pros Their Customer support & user interface. I am a solo business owner so it's very comforting to know that they are right there when you need them. The user interface is smart & forward thinking. Everything you need is right there. Cons Even though I was pleasantly surprised how well the onboarding went overall, at times it felt daunting & overwhelming... like anything new Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Far better user interface and much more value Review Source Response from WellnessLiving Systems August 7, 2025 Hi Rene, thank you so much for sharing your heartfelt and thoughtful review. It truly means the world to us to hear how WellnessLiving has made such a positive impact on your journey as a solo business owner. Knowing that our platform has helped you streamline and automate essential aspects like scheduling, client management, and invoicing is incredibly rewarding for our entire team. We’re especially grateful for your kind words about our customer support. Our team is dedicated to being there when you need us most, and your story highlights exactly why we do what we do. We're glad we could offer flexibility and compassion during your onboarding pause, it’s important to us to show up not just as a software provider, but as a trusted partner in your success. Thank you again for your trust and for choosing us as your business partner. Warm regards, Benjamin K. PW Pamela W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Satisfaction " July 10, 2025 5.0 The features and performance of WellnessLiving have been well-received by my yoga studio. The design and comprehensive tools have improved operations, including online scheduling, payment processing, marketing, and customer relationship management. Clients love my user-friendly mobile app, which simplifies bookings and engagement. There has been a noticeable increase in efficiency and client satisfaction since implementing Wellness Living. Highly recommend!!! Pros The platform's intuitive design makes it easy to navigate and master. Its clear layout and logical workflow prevent users from feeling overwhelmed, even when tackling complex tasks. The platform offers a wealth of functionality, providing everything needed to accomplish goals efficiently without needing additional software or workarounds. Cons Customer service never picks up when I call, they call back and sometimes it takes a while to get a call back. Price has increased and hopefully no more increases. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We made the switch for cost reasons, Mindbody became incredibly expensive Review Source Response from WellnessLiving Systems December 3, 2025 Hi Pamela, Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that WellnessLiving has helped streamline your studio’s operations — from online scheduling and payments to client engagement through your branded app. It’s wonderful to know that both your staff and students are seeing the benefits! We truly appreciate your feedback regarding phone support and pricing. Our call-back system is designed so that you never wait on hold, but we understand how important timely responses are and we are continually optimizing our processes to ensure you get the fastest possible support experience. Your comments on pricing are also very valuable — we always aim to deliver strong return on investment through innovation and continuous improvements, especially compared to other platforms in the industry. Best regards, Marylee B. LD Lucy D. Fitness trainer Recreational Facilities and Services Used the software for: 1-2 years ### "Wellnessliving is no stress" February 24, 2026 5.0 I have not experienced any technical issues and am able to book and join my class without problems. It is a stress free experience each time from start to finish. Pros What I like most about the WellnessLiving app is the simplicity, speed and convenience when booking fitness classes. Cons I cannot say there is anything g I like least about the WellnessLiving app. It is easy to view schedules. Review Source Response from WellnessLiving Systems March 2, 2026 Hi Lucy, Thank you so much for sharing your experience! We are thrilled to hear that the simplicity, speed, and convenience of booking classes through WellnessLiving have made your experience smooth and stress free. It is great to know that viewing schedules and joining classes has been seamless for you without any technical issues. Our goal is to make booking and managing fitness experiences as easy and reliable as possible, so feedback like yours truly means a lot to our team. We appreciate you taking the time to share your positive experience! Best regards, Benjamin K. Pamela D. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Not Recommended" August 13, 2025 2.0 Agreed to less than $100 per month. They actually took over $300 per month. They blamed it on me not being PCI compliant and promised a refund when I did become compliant. So, I jumped through the. hurdles and became compliant, and guess what? No refund. They have been asked numerous times to cancel my account bc my business closed at the end of July. Well... guess what? I just got charged over $300 for the month of August and no more business. They also continued to charge my members after being asked not to numerous times. I WOULD NOT RECOMMEND. Pros They were quick to respond to customer service technical issues. Their system is very complex and can do a lot, but it is not user friendly. Cons Excessive charges. Interface NOT user-friendly at all. Refused to turn off services and kept charging me and my members after business closed. Review Source Response from WellnessLiving Systems August 20, 2025 Hi Pamela, Thank you for sharing your feedback with us. We’re very sorry to hear about your recent experience and the frustration it has caused you. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience. Please know that we take your concerns very seriously. A senior member of our Customer Success team will be reaching out to you shortly to personally review your account, address the charges, and ensure your concerns are resolved as quickly as possible. We truly value the time you’ve spent with WellnessLiving and want to make this right for you. Best regards, JY Jack Y. Owner, Chief Instructor Sports Used the software for: 6-12 months ### "The best school/membership management system" November 25, 2025 5.0 From the testing phase, through initial setup, training, go-live and ongoing use and support, everything went as expected. This system is well thought out. When I began using the system, the software is very mature and as a result, I have not experienced any technical issues. The level of support is phenomenon, all my request for help are replied almost immediately. The technical support are personable and knowledgeable as well. Pros The most I like about this product are the complete and powerful features. The customer support is also excellent. The cost of using the standard package is already meeting all the needs for my school. Booking and appointment features are very easy to use. Cons So far, I cannot think of anything I don't like. I have not experienced anything that is not meeting my expectations yet. As an experienced ERP implementer (over 20 years), I can say this responsibly. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)[Paid Memberships Pro](https://www.capterra.com/p/265352/Paid-Memberships-Pro/) Reason for choosing WellnessLiving WellnessLiving is specifically designed for membership oriented school/studios. The system tailors for school/studio owners. There works perfectly out of box without customization. Review Source Response from WellnessLiving Systems December 5, 2025 Hi Jack, Thank you so much for taking the time to share such an insightful and thoughtful review. We’re thrilled to hear that your experience—from testing and onboarding to ongoing support—has met your expectations, especially given your extensive background in ERP implementation. It means a lot to us that you find the platform mature, reliable, and equipped with the powerful features your school needs. We’re also delighted that our support team has been consistently responsive and helpful whenever you’ve reached out. Your feedback reinforces our commitment to delivering an intuitive, dependable, all-in-one solution for businesses like yours, and we’re grateful to have you as part of the WellnessLiving community. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com ! Best regards, Marylee PF Patty F. Owner and founder Health, Wellness and Fitness Used the software for: 2+ years ### "Happy Client" October 21, 2025 5.0 My experience has been, very good customer service, reliable AI support too. Wellness Living is always making upgrades for the software. Pros I love the AI driven customer support, it's been very helpful. This software are good features such as the branded app. Cons A little bit more money then other software packages. I don't like the virtual package, I would prefer all the recorded classes be available to everyone. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost was getting too out of control and I needed a virtual platform. Review Source Response from WellnessLiving Systems October 30, 2025 Hi Patty, Thank you so much for your kind words and for sharing your positive experience! We’re delighted to hear that you’ve been happy with our customer service and that our AI-driven support and branded app have been helpful for your business. It’s wonderful to know you’ve noticed the ongoing upgrades we make to enhance the software. We also appreciate your feedback regarding pricing and virtual package accessibility — insights like yours help us continue improving and exploring ways to bring even more value to our community. We’re so glad to have you with us and look forward to supporting your continued success! Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com. Best regards, Marylee B. KC Kristen C. Founder Performing Arts Used the software for: 2+ years ### "Love this software" October 8, 2025 5.0 Pros My studio has used WellnessLiving since we opened in 2022. I love that it's a software that we can grow into. Customer service gets back to me quickly when I need it, and my students really enjoy our personalized app. It's great to have so many different ways for my students to book classes, rentals, and other services. I've recommended it to two of my other studio \[sensitive content hidden\] friends already! Cons Some of the transactions or reports can be a bit clunky. All the information is available, but sometimes it doesn't feel super intuitive. Alternatives considered [Jackrabbit Dance](https://www.capterra.com/p/93349/Jackrabbit-Dance/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving I didn't like the interface of MindBody. JackRabbit lacked the functionality I wanted Review Source Response from WellnessLiving Systems October 15, 2025 Hi Kristen, Thank you so much for taking the time to share your experience! We’re thrilled to hear that WellnessLiving has supported your studio’s growth since opening in 2022 and that both you and your students are enjoying the personalized app and flexible booking options. It means a lot that you’ve even recommended us to other studio owners, we truly appreciate your trust and confidence in our platform. We also value your feedback regarding transactions and reports. Our team is always working on making features more intuitive and seamless, so your input helps guide future improvements. We’re so glad to have you as part of the WellnessLiving community and look forward to supporting your studio for many more years to come! Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Marylee B. NS Natalie S. Chief Operating Officer Health, Wellness and Fitness Used the software for: 2+ years ### "WellnessLiving - Best Fitness Platform" August 19, 2025 5.0 10/10 - There is not a platform that can compete with WL at the moment. We do not plan on switching to anyone else. Pros Customer Support, innovativeness, regular updates and new features. Also - it's the best bang for your buck when it comes to client management and support. It's easy to schedule appointments, the interface is modern and sleek, and our customers data is secure. Cons There are important features that I believe should be created over other features that are submitted via the requests. Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/)[PushPress](https://www.capterra.com/p/172781/PushPress/) Reason for choosing WellnessLiving WellnessLiving was just a better product all around. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Price, support, and features. Mindbody could not provide sufficient support or features for their "robust" platform. It didn't function correctly and no one could ever help you. They were also way expensive for what they offered. Review Source Response from WellnessLiving Systems August 20, 2025 Hi Natalie, Thank you so much for your wonderful review! We’re thrilled to hear that you value our customer support, the regular updates, and the innovative features we continue to roll out. It’s also fantastic to know that you find WellnessLiving to be the best value for client management and support, with an interface that’s modern, secure, and easy to use for both scheduling and data management. We appreciate your feedback regarding feature prioritization, and we’ll be sure to share this with our product team as we continue to shape our roadmap based on customer needs. It’s incredibly motivating to hear that you rate WellnessLiving a 10/10 and have no plans to switch, your trust means the world to us. Our 24/7 support team is always here to assist you and can be reached anytime at support@wellnessliving.com Best regards, Benjamin K. BN Bernie N. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Software " August 8, 2025 5.0 I have been approached several times to give other softwares a chance and have not all felt the need to change. Pros WellnessLiving makes running a business easy. Everything is all in one place. We have detailed profiles for all of our clients, their attendance and spending history. We can plan events and send marketing emails all from WellnessLiving. This saves time and money having everything on one platform. Their customer service is top notch! If I ever get stuck or need to learn a new feature, their team is quick to respond. The thing I love the most is they are always improving and adding new features! They listen to their businesses and try everything they can to make our life easier! Cons For the most part Wellnessliving has been a great software! My instructors had a bit of a time to get use to it. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) price and service was not appropriate for my needs Review Source Response from WellnessLiving Systems August 12, 2025 Hi Bernie, thank you for your glowing review and for sharing your experience with WellnessLiving! We’re thrilled to hear how having everything in one place from client profiles and attendance tracking to event planning and marketing has made running your business easier and more efficient. It’s wonderful to know that our platform has saved you both time and money, and that our constant improvements and new features have been valuable to you. Your praise for our customer service means so much to our team, as we strive to respond quickly and ensure you feel confident using every feature. We also appreciate your note about instructors needing a little adjustment time,transitioning to a new system can take some getting used to, but we’re always here to support you through it. The fact that you’ve been approached by other software providers and never felt the need to switch truly speaks volumes. Best regards, Benjamin K. SL Shelly L. Head of Marketing and Business Operations Executive Office Used the software for: 2+ years ### "Way Better Than MBO" July 8, 2025 4.0 Generally good. Willing to help but sometimes encumbered by off shore tech support. We've had a good experience with account managers, most of whom are willing to help but lack the ability to garner senior management attention. Pros Intuitive, full functioning platform for running our barre fitness practice. I like that the platform continues to evolve. Cons We have been requesting some new FitVid functionality for over 2 years as a means to grow our business. We have also encountered account manager turnover which has slowed down the attention on this request in particular. Alternatives considered [Arketa](https://www.capterra.com/p/212718/Sutra-Fitness/)[Momence](https://www.capterra.com/p/229516/Ribbon/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing WellnessLiving At the time, a better fit and features we needed to grow our business Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Looking for better tech for our needs and growth plan Review Source Response from WellnessLiving Systems July 9, 2025 Hi Shella, Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you find WellnessLiving intuitive and well-suited for managing your barre fitness practice and even more so that you see the value in how the platform continues to evolve. Your feedback and long-term partnership truly mean a lot to us. We also appreciate your honesty regarding the challenges you’ve encountered, particularly with your FitVid feature request and account manager transitions. We understand how frustrating it can be when progress on critical requests slows down, and we are committed to getting this back on track. I’ve already flagged this with our team to ensure your concerns are reviewed at a higher level. Your voice is incredibly valuable to us as we continue improving WellnessLiving to meet the evolving needs of fitness businesses like yours. Warm regards, Benjamin K. JT Jason T. Head Coach and Founder Sports Used the software for: 2+ years ### "Great, Flexible booking platform" March 21, 2025 5.0 We have been using wellness living for a number of years and the platforms a great fir for our Swim Coaching business. It allows us to set up lots of different session type for our customers to easily book and schedule on line, whether these are tailored individual appointments, or one off or regular group sessions. Pros Wellness living are always striving to improve the platform, and much of this is based off of customer requests for feature to make their life easier and the business more effective and efficient. Cons Occasionally the platform suffers from errors after an update, but these are usually rectified in the background quickly once reported. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Rising costs were making mind body more expensive than its competitors Review Source Response from WellnessLiving Systems March 28, 2025 Hi Jason, thank you for taking the time to share your experience with WellnessLiving! We are delighted to hear that our platform has been a great fit for your Swim Coaching business and that it provides the flexibility you need for managing various session types with ease. It's wonderful to know that you appreciate our commitment to continuous improvement based on customer feedback. We truly value input from business owners like you, as it helps us refine and enhance the platform to better serve your needs. We also appreciate your patience regarding occasional post-update errors. Our team is always working behind the scenes to ensure any issues are resolved as quickly as possible to maintain a seamless experience. If there's anything we can do to further optimize your workflow, please do not hesitate to reach out. Our 24/7 support team is always available at support@wellnessliving.com. Best regards, Benjamin K. SS Sarah S. Yoga Instructor, Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Its a good software. Mostly user friendly. " March 20, 2025 5.0 It's been up and down. I don't enjoy working with security metrics and paragon. I really had to push to get several issues resolved. I have tried other softwares. Like all software, there is a learning curve. Once I got the set-up figured out and got some assistance from WL to handle the security metrics and paragon, I'd say WL is the best software for the price. The AI help chat is a big improvement as well. Most of my immediate operational questions are answered very efficiently and instantly with the AI chat. Also, they WL team seems like they are continuously making improvements. Pros \[sensitive content hidden\] was a huge help! You can really tailor the software to fit your business needs. (Which means the backend is pretty complex) It takes some learning & setup time trial and error. But once you figure it all out, the workflow is easy and efficient. My employees find it pretty intuitive to use. Cons The payment processor, Paragon & Security Metrics. I wish WL switch to Stripe. So much easier and the Stripe hardware is so much better! Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Walla](https://www.capterra.com/p/265361/Walla/) Reason for choosing WellnessLiving It was already installed. The price was better. Switched from [Arketa](https://www.capterra.com/p/212718/Sutra-Fitness/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Acuity was a clunky mess. After a year and a half with WL, I switched to Arketa. I like several of Arketa's features better than WL's; however, the price of Arketa didn't make up for the difference in what we were not able to do. Review Source Response from WellnessLiving Systems March 25, 2025 Hi Sarah, thank you for sharing your experience with WellnessLiving! We’re happy to hear that you’ve found our software to be user-friendly and customizable to your business needs. It’s great to know that once the setup was complete, your workflow became smooth and efficient, our goal is always to provide a system that grows with your business! We also appreciate your kind words about our team’s support and continuous improvements. Our AI chat was designed to provide instant answers, and we’re glad it’s been helpful in your day-to-day operations. We understand your concerns regarding payment processing. While Paragon and SecurityMetrics are our current partners, we’re always exploring ways to enhance our system, and your feedback is valuable. We’ll be sure to pass your comments along to our team. If you ever need further assistance, our 24/7 support team is here for you at support@wellnessliving.com. Best regards, Benjamin K. MN Monica N. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Love the service Wellness Living provides." March 17, 2025 5.0 I love the ease of the scheduling for myself and my staff. I was building my own schedule every week and it was exhausting. No other platform fit with my type of business. Wellness Living had exactly what I needed and helped me get started with ease. I have also utilized their client app and FitBuilder and recently have opted into their website building. I love the education and support they give to all of their clients. So grateful for them for my business! Pros The ease of scheduling for my staff. I can schedule classes/trainings/staff all in one. Cons I haven't had many issues but I find it a little difficult to reach them through any avenue other than email. Sometimes I need a quick response and fix. Alternatives considered [PtEverywhere](https://www.capterra.com/p/207183/PtEverywhere/) Reason for choosing WellnessLiving Wellness Living fit better for scheduling purposes and it integrated my gym as well as my Physical therapy business and scheduling for my staff. Review Source Response from WellnessLiving Systems March 25, 2025 Hi Monica, thank you for your thoughtful review! We’re so happy to hear that WL has made scheduling effortless for you and your staff. It’s great to know that our platform fits your business needs perfectly and has streamlined what used to be a time-consuming process. It’s also exciting that you’re taking full advantage of our ecosystem, from the client app to FitBuilder and now our website builder! We love that you find value in the education and support we provide, we’re always here to help our clients grow and succeed. We appreciate your feedback on response times through different channels. While email support allows us to track and resolve issues efficiently, we understand the need for quicker responses. Our team is always working to enhance communication, and we encourage you to explore our live chat and phone support options when you need immediate assistance. All the best, Benjamin K. JR Julieta R. Doctor of Chiropractic Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent Customer Service" February 4, 2025 5.0 We switched to Wellness Living after 10 years with another scheduling service and need to say that the customer service we are receiving is outstanding. The staff is friendly and very responsive. Highly recommend. Pros The customer service is outstanding. Whenever I reach out with an issue I usually get a response within 24-48 hours. Cons Accessing patient notes is not ideal. I need to open each patient visit notes instead of having access to all the notes at once for comparison of the patient's progress. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I would call Mind Body with a question, be put on HOLD for an eternity, and if I forgot to ask something I'd had to do it all over again. So frustrating! Review Source Response from WellnessLiving Systems February 6, 2025 Hi Julieta, thank you for your kind words and for choosing WellnessLiving after 10 years with another system! We are thrilled to hear that our customer service team has been responsive and supportive. Providing outstanding service is our top priority. Your experience is exactly what we strive for. We appreciate your feedback on patient notes. While notes currently need to be accessed individually, our robust client profiles and reporting tools help streamline tracking and management. We’re always working to enhance features based on user feedback, so we value your input! As you may know, our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. MB Maria B. Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Simplicity is key." March 10, 2025 5.0 Using Wellness Living makes doing customer facing work easy and stress free Pros I really admire the simplicity and user friendly look of the software and app. Cons There is no bad or unpleasant experience so far. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) User friendliness and easy adaptability to changes and account management Review Source Response from WellnessLiving Systems March 12, 2025 Hi Maria, thank you for your wonderful review! We’re so happy to hear that you appreciate the simplicity and user-friendly design of WellnessLiving. Making customer-facing work easy and stress-free is exactly what we strive for, so it’s great to know the platform is helping you manage everything smoothly. We also appreciate you sharing that you haven’t had any bad experiences so far—that’s always our goal! If you ever have suggestions or need assistance, our 24/7 support team is always here and reachable at support@wellnessliving.com. Thanks again for your support, and we look forward to continuing to provide you with a great experience! Best regards, Benjamin K. Lainie J. Owner Recreational Facilities and Services Used the software for: 2+ years ### "a cut above the rest " December 30, 2024 5.0 We made the switch from using Mond Body for 5 years to Wellness Living 7 years ago and have never looked back. As our business has grown so has WL. We have a large number of offerings from Yoga, Pilates & Fitness classes on weekly direct debit, to national and international retreats and Yoga & Pilates Teacher Trainings. I love how WL seamlessly integrates with Mailchimp and zoom and our website. Having our own branded App (that doesn't cost an arm and a leg) sets us above our competitors and makes it easy for our clients to book in for classes and events. Glad we made the jump across 7 years ago and won't be going anywhere. Pros I love how WL seamlessly integrates with Mailchimp and zoom and our website. Having our own branded App (that doesn't cost an arm and a leg) sets us above our competitors and makes it easy for our clients to book in for classes and events. Glad we made the jump across 7 years ago and won't be going anywhere. Cons Sometimes it can take a few hours or next day before someone responds to an email enquiry because of the time difference here in Australia. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mind Body was too expensive and took our business for granted Review Source Response from WellnessLiving Systems January 15, 2025 Hi Lainie, we would like to thank you for your fantastic review and for being such a loyal WellnessLiving user for seven years! We are always happy to hear how much clients like you love using the platform and that it’s grown alongside your business. It’s amazing to see how we have supported your diverse offerings, from yoga, Pilates, and fitness classes to international retreats and teacher training programs. We’re delighted that features like seamless integration with Mailchimp, Zoom, and your website, as well as the affordability of your branded app, have given your business a competitive edge. It’s so rewarding to know that WellnessLiving plays a part in your success and ease of client management. We’re constantly working to improve global accessibility for faster reach and effective resolution. Thank you for your trust and partnership over the years. We’re honored to support your journey! Best regards, Benjamin K. LH Lisa H. COO Sports Used the software for: 2+ years ### "A company that listens" December 7, 2025 4.0 I have been with wellnessliving for over 5 years now. They have done a great job at helping me thru the years to curtail the software to my business. When I need something to work differently, they have been really good about helping me make it work as expected or have worked diligently to get back to me with an answer so that I can move forward. I would rate it 5 star and hopefully can again in the future, however, I’ve recently had a few issues with reaching tech support. I have been assured this is temporary and have to trust that their tech support has always been 5 star. Response a little slower than normal, however my issues have all been answered and resolved to 100% satisfaction. Pros WL has a good overall product and thru the years constantly listens to their clientele and makes improvements. Historically tech support has been superior. Cons I have recently had some issues with slow response from tech support, however, given my past experience, this is not normal for them. WL has contacted me and alleviated all of my concerns. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Not sure now… thinking of looking again. Review Source Response from WellnessLiving Systems December 15, 2025 Hi Lisa, Thank you for taking the time to share your honest feedback and for being a loyal WellnessLiving customer for over five years. We truly appreciate your recognition of how the platform has evolved by listening to client input, and we’re especially concerned to hear about your recent experience with customer support. Your feedback regarding the shift toward AI-assisted support is important to us. While AI is designed to help resolve common questions faster and provide immediate guidance, we absolutely recognize that it cannot replace human support for more complex situations. A senior member of our Customer Success team has been made aware of your concerns and will be reaching out to you directly to ensure your outstanding issues are addressed properly and to restore the level of support you’ve come to expect from us. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com ! Best regards, Benjamin K. VR Verified Reviewer Yoga Teacher Health, Wellness and Fitness Used the software for: 6-12 months ### "All in one tool" December 23, 2025 4.0 Even if it's not the most lightweight or modern-feeling system, it offers strong functionality once you’re set up properly. Pros Very comprehensive platform for managing fitness, wellness, and studio-based businesses. The feature set is strong especially for studios that have multiple offers like classes, packages and recurring memberships. It also helped us reduce no-shows and admin work with some of its automated features. Cons The interface is a bit cluttered and could be fine tuned. Customization wasn't always intuitive for our team. Review Source Response from WellnessLiving Systems December 29, 2025 Thank you for taking the time to share your detailed feedback. We’re glad to hear that WellnessLiving has been a strong solution for managing your fitness and studio-based offerings, especially with classes, packages, and recurring memberships. It’s great to know that our automation tools have helped reduce no-shows and cut down on administrative work, allowing your team to focus more on running the business. We also appreciate your honest input regarding the interface and customization experience. WellnessLiving is designed to be highly comprehensive, which can sometimes feel busy at first. That said, we are continuously refining the interface and workflows to make customization more intuitive and easier for teams to navigate. Once set up properly, as you mentioned, the platform is built to deliver long-term value and robust functionality for growing businesses. Best regards, Benjamin K. TB Trevor B. Membership Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "\[sensitice content hidden\] Ekstasis Strength and Conditioning Review, via Membership Coordinator Trevor Bradley-Dade" June 11, 2025 5.0 Overwhelmingly positive. I'm struggling to think of aspects I'd like to see upgraded... the customer care has been super good to us. And I find that the AI chatbot is more well-equipped than any of its peers to respond to complex, detailed inquiries. The Membership Duration rules need some more flexibility (offer days as well as weeks, months, etc.) Pros The customer service team is incredibly helpful and responsive. When we changed our business model at Ekstasis Strength and Conditioning earlier this year, I spent hours on the phone and in virtual meetings with different customer service reps (particularly our guy \[sensitice content hidden\]!) and they always very gracious and generous with their time. We could not have shifted to a membership model successfully without their guidance! I have called countless times since and have always been met with courteous assistance. I also appreciate how many different features the WellnessLiving platform offers. Like any system, it does have its limitations, but those have not really held us back from anything we've wanted to do in any significant way. The more I learn about how to utilize WellnessLiving, the more my appreciation for it grows. I've worked with some its competitors in the past (such as MindBodyOnline) and had much poorer experiences. Cons When setting up our membership model, we had aimed to create membership options with a constant, repeating duration of exactly 30 days, but were unable to do, as "days" was not a unit of measurement that we could select for Membership Durations. We had to go with a 1-month Membership Duration instead between automatic renewals, which of course resulted in variance amongst some members' automatic renewal dates, as a consequence of certain months having a different number of days. This made renewal dates for those clients less predictable. Enabling 30-day membership durations would not have necessarily fixed this aspect, but it likely would've guaranteed the same amount of training opportunities (days) for every one of clients on a monthly basis Review Source Response from WellnessLiving Systems June 13, 2025 Hi Trevor, thank you so much for your thoughtful and detailed review! We’re truly honored to be a part of your journey at Ekstasis Strength and Conditioning, especially during such a pivotal transition to your new membership model. It’s fantastic to hear that our support team was able to guide you through it, we’ll be sure to share your kind words with the reps who worked with you. Your feedback about the flexibility around membership durations is incredibly valuable. We understand how important predictable renewals can be for both business operations and member experience. While the current system is based on calendar months, your suggestion to incorporate fixed “30-day” duration options has been noted and will be passed along to our product team for consideration as we continue to enhance our platform. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Thanks again for your continued trust, Warm regards, TJ Tyla J. Fitness Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "Great app to have" May 3, 2025 4.0 Overall Wellness Living is a good app to have for your business if you have a gym. It is user friendly for the clients and personal trainers. Pros I love the access to information that is available for your business that relates to the customers/clients. Cons The app is a little glitchy at times so there have been so many updates that needed to be pushed through every week. Review Source Response from WellnessLiving Systems May 6, 2025 Hi Tyla, thank you so much for sharing your thoughts with us! We are glad to hear that you find WellnessLiving to be a valuable tool for your business and that it has been user-friendly for both your clients and personal trainers. Our goal is to provide a seamless and intuitive experience that supports fitness businesses in delivering top-tier service and managing day-to-day operations with ease. We also appreciate your honest feedback about the app’s performance. While we are constantly working to roll out updates that improve functionality and introduce helpful new features, we understand that frequent updates and occasional glitches can be disruptive. Please know that our development team is continuously optimizing app performance and stability based on user feedback like yours. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Warm regards, Benjamin K. SE Shawn E. Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Great software for a small buisness" May 5, 2025 5.0 This has been one of the best software suites I have used for my company, it easily handles scheduling, client profiles, notes, and cashing out people. The best part is all the therapists can see their schedules for the day right from their phone. Pros Great scheduling, therapists can see their scheduled appointments, can do your notes using your phone, etc. Cons it can be difficult to get used to when using it on your phone. Review Source Response from WellnessLiving Systems May 7, 2025 Hi Shawn, thank you for taking the time to share your experience! We’re so glad to hear that WellnessLiving has been one of the best software solutions for your business. It’s great to know that features like scheduling, client profiles, SOAP notes, and mobile access are making a positive impact for both you and your team. We appreciate your feedback regarding the mobile experience. While we’re happy that your therapists are able to conveniently view their schedules from their phones, we also recognize that there’s always room to improve the overall mobile usability. Your insight helps guide our ongoing development efforts—we’re constantly working on refinements to make sure the app is as intuitive and seamless as possible. Thank you again for your support, and please remember: Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. SA Steven A. President Sports Used the software for: 1-2 years ### "HIGHLY RECOMMEND" June 9, 2025 5.0 I use Wellness Living facility management software and I have a branded app through them as well. EVERYTHING works smooth as silk, but life is not perfect, so when I have a question or need a solution, their product support is tremendous. Highly recommend! Pros Their support is tremendous. Always available and knowledgeable. The software is very versatile, and when I can't work on something, they're always available for a workaround. Cons Between my software, merchant processing, and branded app, it's a little difficult to follow the dollars. Review Source Response from WellnessLiving Systems June 10, 2025 Hi Steven, thank you so much for your glowing review and for taking the time to share your experience with WellnessLiving! We’re thrilled to hear that you find the software versatile and smooth-running, and it’s fantastic to know that our support team has consistently been there when you needed a hand. Your feedback truly means a lot to us! We also appreciate you mentioning the challenge of tracking funds across the software, merchant processing, and branded app. Transparency and simplicity are very important to us, and we’re continuously working on enhancing our financial reporting features to make this process even more intuitive for our users. We’ll be sure to share this input with our product team for further review. It’s a pleasure to support your facility and provide the tools that help streamline your day-to-day operations. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. AL Ayobami L. Retail admin Retail Used the software for: 1-2 years ### "Wellness Living Review" July 16, 2025 5.0 My overall experience has been remarkable with wellness living. Tried out a first exercise training program from this platform all fork comfort of home and it was absolutely remarkable Pros Best fitness comms forum software I've used so far. Most love the infusion of the love events to the recorded events easily Cons Navigation sometimes can get very interesting, with so much tabs embedded but overall is a great platform I've engaged with. Review Source Response from WellnessLiving Systems July 22, 2025 Hi Ayobami, Thank you so much for your kind words and for sharing your remarkable experience with WellnessLiving! We’re thrilled to hear that you enjoyed your first training program from the comfort of your home and found the platform’s live and recorded event integration valuable. We appreciate your feedback regarding navigation. With our platform’s wide range of features, we understand it can feel like there’s a lot to explore at first. We’re constantly improving the user experience to make navigation simpler and more intuitive. In the meantime, our 24/7 support team is always happy to guide you or share tips on streamlining your dashboard setup to suit your needs. Thank you again for being a part of the WellnessLiving community! Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. LW Lisa W. Manager Recreational Facilities and Services Used the software for: 2+ years ### "Great software for yoga studio" January 17, 2025 5.0 The software is robust, easy to use and the customer service reps are always willing to help. They are cheerful, patient and will call me back if I have a questions I cannot resolve. I am over the moon with the software for my yoga studio business. I think it is professional looking and easy to use for both the teachers and the owners as well as more importantly, the students. Pros Very easy to use, robust reporting and easy client interface. My students love it and we love our branded app. Cons Sometimes hard to get a hold of someone to help answer questions but they always call you back. Switched from [Karmasoft](https://www.capterra.com/p/121490/Karmasoft/) Poor reporting and terrible customer service Review Source Response from WellnessLiving Systems January 22, 2025 Hi Lisa, thank you for sharing your wonderful experience! It’s truly gratifying to hear that our software has been an excellent fit for your yoga studio and that you’re “over the moon” with how it’s working for you. We’re delighted that both you and your students find the platform easy to use, appreciate the robust reporting features, and love the branded app. Our goal is always to provide tools that make managing your business seamless and professional while enhancing the experience for your clients. We’re also grateful for your honest feedback about customer support. While it’s great to hear our team has been cheerful, patient, and responsive, we understand the importance of having quick access to help when needed. We’re actively working on improving availability to serve you even better. Thank you for choosing WL to support your yoga studio! All the best, Benjamin K. EL Emerie L. Pilates Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "WONDERFULLY MADE" February 7, 2025 5.0 Love it so much. It’s truly helped our studio grow. Pros I have been using Wellness Living now for almost 3 years and have been LOVING it!! It’s a wonderfully made program that has more features on it than I ever dreamed. I am the CEO of Paradiso Pilates and we are thrilled to have Wellness Living be apart of our daily life. Cons Non Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Because Vagaro sucked lol.. wasn’t impressed Review Source Response from WellnessLiving Systems February 10, 2025 Hi Emerie, thank you for such a fantastic review! We’re absolutely thrilled to hear that WellnessLiving has played a role in the growth of your studio. It’s incredible to have been part of your journey for almost three years, and we’re so happy that our platform has exceeded your expectations with its features.We love having you as part of the WL family and truly appreciate your support. If there’s ever anything we can do to make your experience even better, don’t hesitate to reach out to us at support@wellnessliving.com. We would be more than happy to help. All the best, Benjamin K. Talk to a Capterra advisor for free and get results within 15 minutes.