--- title: "Thirdshelf Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Thirdshelf Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/145042/Thirdshelf/" page_type: "product" language: "en" --- # Thirdshelf Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Thirdshelf ## What is Thirdshelf? Cloud based solution for retailers to create a branded loyalty and marketing program that works. ## What is Thirdshelf used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$69 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Thirdshelf?[Manage this product listing](https://www.g2.com/products/thirdshelf/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Thirdshelf 3.0 (1) VS. [4.9 (3,835)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting Price CA$69 Per User, Per Month Starting Price $4.8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (1) Ease Of Use 4.9 (3,835) Value For Money 1.0 (1) Value For Money 4.9 (3,458) Customer Service 2.0 (1) Customer Service 4.9 (3,518) ## Thirdshelf alternatives [4.8 (547)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) [4.4 (192)](https://www.capterra.com/p/10009042/RepeatMD/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009042/RepeatMD/) [Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [4.9 (258)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [Boomerangme](https://www.capterra.com/p/241848/Boomerangme/) [4.8 (48)](https://www.capterra.com/p/241848/Boomerangme/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/241848/Boomerangme/) ## FAQs about Thirdshelf Overview ### What company size and specific industries is Thirdshelf built for? Thirdshelf is designed for brick-and-mortar retailers of any size that operate physical stores. It is built for retail businesses focused on in-person sales rather than online-only operations, making it suitable for shop owners and retail chains that need tools for store-based commerce. Features and Usability ### What are the key features of Thirdshelf? Thirdshelf offers customer segmentation and customizable branding as core features. It also includes CRM, activity tracking, gift card management, loyalty cards, loyalty program, membership management, referral tracking, and rewards management for customer relationship and retention programs. Getting Started and Support ### What training and onboarding options does Thirdshelf offer? Thirdshelf provides live online sessions, webinars, and documentation for getting started. Live online sessions support guided training with an instructor, webinars cover product walkthroughs for groups, and documentation gives written reference material for self-paced review and setup guidance. Getting Started and Support ### What customer support options does Thirdshelf offer? Thirdshelf provides chat support for customer assistance. Support availability is centered on this channel, making it the main way users can get help with setup, account questions, or product issues. No reviewer feedback about support quality is available, so user experience details cannot be confirmed. ## Features AI summary Based on 1,860 Customer Loyalty reviews Capterra data shows that buyers of customer loyalty software rank the following features as their top priorities: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) Thirdshelf supports **Loyalty Program** and **Rewards Management**, giving businesses the tools to run repeat-purchase campaigns and manage customer incentives in one place. However, it does not offer **Third-Party Integrations**. Instead, it includes other features that reviewers also rate as important, such as **Gift Card Management** (**39%**) and **Loyalty Cards** (**34%**), helping businesses encourage repeat visits, track customer value, and provide teams with more ways to build long-term customer retention. Loyalty Program 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Rewards Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Strategize and implement rewards for returning customers, employees and other members Gift Card Management 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus CRM 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Membership Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Customer Segmentation Process of dividing customers into groups based on common characteristics Thirdshelf 9 features ### All Features - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Membership Management: Database of members to track personal information of individuals and families - Referral Tracking: Log and store the source of contacts/leads - Rewards Management: Strategize and implement rewards for returning customers, employees and other members --- Features 1.0 (1) 1.0 Based on 1 reviews ## Pricing Value for money 1.0 (1) Free Trial Basic CA$69.00 Per User,Per Month Value for money 1.0 (1) 1.0 Based on 1 reviews ## Support, customer service and training options Customer Service 2.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.0 (1) 2.0 Based on 1 reviews ## User reviews Overall rating 3.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent RR Rebecca R. Director of Ecommerce Health, Wellness and Fitness ### "Thirdshelf Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 October 16, 2024 Overall our experience was lacking and we ended up moving to a new rewards program (Kangaroo) which integrated with our POS and E-Comm systems and offered a more robust reward system for our customers. Pros Thirdshelf was pretty easy to use and set up Cons Although it was easy to use, the functionality was very limited with this product. We were not able to offer very many options for loyalty rewards, i.e. tiers. We also were not able to use this program with our Shopify e-commerce platform so we ended up with two different loyalty programs for in-store and online which was not the best user experience Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.