devContact

devContact

5 / 5 4 reviews

Who Uses This Software?

Mobile app developers


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • devContact
  • www.devcontact.com

About devContact

Enables organizations to respond to its users more efficiently. It is specialized for mobile apps and games.


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devContact Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Vendor has not completed this information.


devContact Reviews Recently Reviewed!

Amazing customer support

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use creating and managing FAQ

Cons: That links in FAQ are not able to be opened in safari. Hopefully that'll be addressed.

Overall: I started using this after seeing it implemented in another app.
It seemed like a really great way of handling the problem of keeping an up to date searchable FAQ and providing an efficient way to interact with users that have problems.

There were a few things that didn't quite work for me so I contacted their customer support.
I was delighted to find that the team behind DevContact is just as keen to make this the perfect solution as I am to make my app the perfect solution.

I can't compliment them enough.

Recommendations to other buyers: Already in communication with tech support who are doing a great job of handling all my requests.

Good for small businesses

Dec 14, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Tagging system
FAQ
Support ticketing
Reporting

Cons: still some small bugs

Overall: Appropriate for littler organizations who require a more basic arrangement (versus Zendesk for example). others is likewise extraordinary, but yet just for bigger organizations who need to alter a considerable measure of the tweaks etc...

Recommendations to other buyers: Its gonna be a great and awesome product, for small businesses

devContact has helped us immensely when it comes to resolving customer queries and complaints.

Oct 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: What do you like best?It is very simple to integrate to mobile applications and has a simple interface which makes it easy to use and handle.

However, it should have a module for web based products as well and the social component can be improved.

We would recommend this help desk to indie app developers and other app publishers. devContact has promised to show improvement and will be adding more features. Plus, its extremely affordable!

so far, works great

Sep 02, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I recently upgraded my app with its free features, it works nice so far. they need to work on their help material but their support team was very helpful.