# springbig Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about springbig Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more. Source: https://www.capterra.com/p/145049/SpringBIG --- # springbig Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) springbig ## What is springbig? springbig is the cannabis industry's leading provider of Marketing Software. By creating the only TCPA and 10DLC compliant SMS marketing engine in the space we enable our clients to send their loyal customers unique branded content without censorship. ## What is springbig used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[AI Marketing Tools](https://www.capterra.com/ai-marketing-tools-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $600 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for springbig?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.springbig.com/&name=springbig) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### springbig 3.1 (14) VS. [4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $600 Usage Based Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.4 (14) Ease Of Use 4.7 (15,686) Value For Money 3.2 (13) Value For Money 4.5 (12,149) Customer Service 3.6 (13) Customer Service 4.6 (10,626) ## springbig alternatives [4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month [4.2 (985)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month Highest Rated [4.9 (249)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month [4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/145049/SpringBIG/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mass Texting 3.3 (12) 50.00% of 12 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Scheduled Messaging 3.6 (11) 27.27% of 11 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Message Personalization 3.3 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields Rewards Management 3.4 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Strategize and implement rewards for returning customers, employees and other members Activity Tracking 3.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Loyalty Program 4.2 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases springbig 38 features Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Process of dividing customers into groups based on common characteristics Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Create and send email blasts/campaigns Tracks metrics that provide insight into how a user interacts with any interface or product Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Track interaction history by documenting conversations for contacts Manage loyalty cards that hold rewards and promotions to incentivize customers to return Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Send messages to multiple subscribers at the same time Online gateway through which members can access/update personal information Database of members to track personal information of individuals and families Personalize text messages using templates and custom fields Electronic coupons delivered to a mobile device that can be exchanged for a discount Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Log and store the source of contacts/leads View and track pertinent metrics to find patterns and gain insights from data Strategize and implement rewards for returning customers, employees and other members Send individual or bulk text messages at predetermined times Group leads or contacts based on their specific characteristics Send promotional campaigns or transactional messages via text messages Send messages via SMS Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 3.3 (14) 3.3 Based on 14 reviews ## Pricing Value for money 3.2 (13) Basic $600.00 Usage Based, Value for money 3.2 (13) 3.2 Based on 13 reviews ## Integrations [ Onfleet](https://www.capterra.com/p/142633/Onfleet/)[ Dispense](https://www.capterra.com/p/210503/Dispense/)[ Dutchie](https://www.capterra.com/p/239617/Dutchie/)[ BLAZE](https://www.capterra.com/p/227983/BLAZE/)[ Greenline](https://www.capterra.com/p/213375/Greenline/)[ MJ Platform](https://www.capterra.com/p/212477/MJ-Platform/)[ Flowhub](https://www.capterra.com/p/213242/Flowhub/)[ I Heart Jane](https://www.capterra.com/p/213331/Jane/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (13) 3.6 Based on 13 reviews ## User reviews Overall rating 3.1 Based on 14 reviews Filter by rating 5(4) 4(4) 3(1) 2(0) 1(5) Mentioned topic Sorted by most recent MB Melanie B. Owner Retail ### "Overcharging for terrible deliverability " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 7, 2025 Abhorrent, awful. Run away! No resukts, over charging and unethical. Pros Email worked fine but nothing spectacular. The loyalty works but most POS systems include loyalty. Cons After working with them for 3 years the bills surged from $300-600 to $1600-$2200. When I contested it, they told me it was due to using emojis in the “stash board”. However, their credit tracker did not increase as we added them. I showed them the screenshots. While on the same call, the rep showed me the deliverability and it was abysmal. Not only was I being overcharged but the texts only delivered to 12% of customers. They came back and told me everything is “functioning as it should”. Refused to correct the issue, refund or credit. Switched from [Alpine Marketing](https://www.capterra.com/p/10006447/Alpine-Marketing/) Alpine was worse and was very expensive with no service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Abraham H. Operations Manager Retail ### "Terrible, do your research " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 26, 2024 Pros The customer service in 2021/2022 Some of the employees that wisely moved on Cons No deliverability whatsoever Always hidden charges The company try to back bill two years worth of taxes that they forgot to charge on their invoices Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BT Bryon t. CEO Retail ### "They waste your time" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 21, 2023 waste of time I missed my lunch delivery for mass text using a competitor Pros signed up text messaging marketing they were very communicative. I got my credit card charged it then I didn’t hear from him for days. We missed our lunch. Cons lack of follow through communication is poor they don’t act or move, till you threaten to leave Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Arthur S. Owner Nanotechnology ### "Beware of SpringBig scam, they lie about everything " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 9, 2023 Garbage , trash, horrible, run far away from spring big and fast!! Pros It’s all shiny and pretty but the staff, costumer service is garbage. They are trained scammers. Specifically sales rep/costumer service guy name Tom Cons They are a scam and your business will lose revenue Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JN Jenessa N. Inventory Manager Capital Markets ### "Sprung off SpringBig" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 18, 2022 Pros The system is easy to learn/use! Once I was taught once it was really intuitive the next time I needed to use it! I love that is has different picture option to change up what customers are receiving! My favorite part is that they give you data on the click success. That date helps me write better texts and determine what my customers want to hear about and when! Cons I would love a mobile version where I could pull up the click rate optics! Or maybe even just a daily or weekly report of how texting went. I think that knowing is really helpful but I don't always remember to go check after I've sent the message. It would be great to get an update on how it went after it has been out for a few hours Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BT Beth T. Operations Manager (5 Locations) Retail ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 22, 2022 We are trying to drive traffic in and sometimes SpringBig doesn't work that great with PosaBit Pros Texting and adding points to customers has been great Cons It has been hard since we have PosaBit and no one really has a firm answer for the best was to do extra stuff like matching up SB to Pos in the system for discounts Reasons for choosing springbig Because we had it before but didn't have the best teacher for it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LH Luke H. COO Retail ### "\[SENSITIVE CONTENT\] is the best Springbig rep" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 12, 2022 It has been a very positive experience but I must reiterate that is because \[SENSITIVE CONTENT\] is our sales rep. We would have left for another firm otherwise Pros \[SENSITIVE CONTENT\]has shown us how to utilize every capability of the software to enhance our customer interactions and works with us every week to make sure we stay on the right path Cons Very expensive for broad campaigns once you have a lot of users - forced to do targeted campaigns which are great but require more time Reasons for choosing springbig \[SENSITIVE CONTENT\] Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HS Hussein S. Manager Health, Wellness and Fitness ### "Olswell " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 12, 2022 I’m satisfied and used in all of our store Pros Ease of use and easy to teach. SpringBig staff is always willing to help and train. Cons Cost for pictures messages. It seems to be eating most of the credits Reasons for choosing springbig Ease of use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kevin S. Manager Retail ### "Spring Big & MOOD" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 July 8, 2022 Pros The programmed texts, and the integration with our POS (LeafLogix) both work very well Cons sometimes, users do not get texts delivered because their Mobile provider blocks it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Joseph G. Owner Retail ### "Designed to hide charges and hide customer file data management" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 July 8, 2022 Feel totally betrayed and ripped off by your company's policy to hide ad info from your clients so that you can boost charges for numbers you should have flagged and removed. Pros Fairly easy to use, covers basic functional needs Cons List management sucks and is blocked from the client. We just learned we have been double charged over and over for undeliverable numbers. So instead of clearing out undeliverable numbers, they keep sending and keep charging. I have wasted thousands and thousands of dollars at least with this company over past couple of years and the fact they hide that this is normal for their system is robbery. I would not recommend this service. Reasons for choosing springbig Recommended choice at the time. Will be sure to let other companies know that they are paying for undeliverable numbers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/145049/SpringBIG/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)