# PlotBox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PlotBox the right Funeral Home solution for you? Explore 87 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145091/Plotbox/reviews --- PlotBox 4.7 (87) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 11th, 2026 # Reviews of PlotBox Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews MK Michael K Service ManagerGovernment Administration, 11 - 50 employeesUsed the software for: More than 2 years. “You can have essential information within seconds, extremely useful when in meetings and the head of service is wanting information about cremations, burials or memorial sales etc.“ July 2, 2026 MK Michael K Service ManagerGovernment Administration, 11 - 50 employeesUsed the software for: More than 2 years. “It can be difficult to navigate at first with quite a lot of toing and froing between pages, the other least thing I like about it is if you have several cemetery sites it does not give you a running sheet of the days events.“ July 2, 2026 Marybeth M Associate DirectorReligious Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “PlotBox allows our staff to quickly and accurately obtain information on deceased records as well as quote and process new sales.“ August 5, 2025 nr norma r ADEntertainment, 51 - 200 employeesUsed the software for: 1-2 years. “One downside of PlotBox is that it can take some time to upload. But I also understand that it's processing thousands of records, and many users are likely online at the same time."“ August 5, 2025 FS Frank S Senior Cemetery OfficerGovernment Administration, 201 - 500 employeesUsed the software for: More than 2 years. “It's easy to follow and the amount of information that can be stored is amazing which makes great record keeping and managing funerals and record searches quick and concise.“ July 3, 2026 Garrett N Account RepresentativeInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “My only complaint at the moment is with the mobile app it won’t let you stay signed in and you have to input login info every time“ August 5, 2025 FS Frank S Senior Cemetery OfficerGovernment Administration, 201 - 500 employeesUsed the software for: More than 2 years. “The regular catch ups with \[sensitive content hidden\] keeps me up to date with any new technical support that is brought out as they are always strive for improving an already great system.“ July 3, 2026 AL Alice L Director of CemeteriesNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “It is not available on other pages of the same customer's file. “ August 5, 2025 ## Showing most helpful reviews Showing 1-25 of 87 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amanda H. Regional Administrator Individual & Family Services Used the software for: 2+ years ### "Valuable tool " August 5, 2025 5.0 Overall, we experienced some ups and downs early on, but recent improvements have made a big difference. As of now, we’re happy with the product and would definitely recommend it for others in the funeral and cemetery industry. It’s become a valuable tool for our operations. Pros This platform has made it incredibly easy to keep everything organized in one place. It's simple to navigate and has allowed us to go completely paperless. Our family sales counselors can now write and manage purchase agreements digitally, which has streamlined our entire process and improved efficiency. Cons Transitioning from our old system to the new one was challenging and took some time to navigate. We’re still in the process of cleaning and scrubbing our data. However, the benefits have been worth it Switched from [Nexus](https://www.capterra.com/p/145864/NEXUS/) Nexus was no longer supported and did not have the record keeping and accounting abilities we needed to continue to grow Review Source AD Adriana D. Manager Accounting Used the software for: 2+ years ### "Adri's Review " August 5, 2025 4.0 Overall, my experience with PlotBox has been very positive. The system offers a wide range of reports and features that are incredibly useful in our day-to-day operations. There’s still so much to learn, and we’d definitely benefit from more training to make the most of everything the system offers. We’re discovering new tools and capabilities all the time. Pros We’ve been using plotbox for a while now, and it has truly made a difference in our daily operations. One of the features I appreciate most is the mapping functionality... it’s incredibly convenient for our counselors. Being able to view the sections and available spaces directly from the office has streamlined our process and made it much easier to assist families. It saves time, improves accuracy, and enhances the overall experience for both our team and the families we serve. Highly recommend! Cons If there's one area I think could be improved, it would be customer support. The team is always kind and helpful when we do connect, but response times can sometimes be slow. It would be great if they could expand their support staff to help speed things up a bit. Thank you. Switched from [Nexus](https://www.capterra.com/p/145864/NEXUS/) We switched to PlotBox because we wanted a better system and overall improved service for both our team and the families we serve. The platform has a lot of potential and offers many helpful tools, but there are a few areas we believe could be improved to make the experience even better: Customer support: While the team is kind and helpful, response times can be slow. Faster support would make a big difference. Training: The system has so many features and reports, but more in-depth training would help us use them more effectively. Review Source AL Alice L. Director of Cemeteries Non-Profit Organization Management Used the software for: 2+ years ### "Not 100% happy yet, but trying to be." August 5, 2025 3.0 We are overwhelmed with how messy our data transition turned out. All of my offices are still relying on the old Burrowes system...entering in Plotbox is an afterthought. They know they have to do it, but it takes them down a rabbit hole every time trying to fix one customer leads to fixing others. I was led to believe this would be a much better transition than it turned out to be. Pros I like to be able to upload a picture of memorials and contracts on a customer's space. It is nice to be able to see the actual picture. Cons When I scan any info into a customer's file, it is only visible in the page I put it in. It is not available on other pages of the same customer's file. It is then difficult to find. We still have n/a showing up on our older pre-need items. I have not been able to "find" the items in our Fees area so that I can correct them. Alternatives considered [CIMS](https://www.capterra.com/p/134099/CIMS/)[Pontem Cemetery Data Manager](https://www.capterra.com/p/134100/Pontem-Cemetery-Data-Manager/)[CemSites](https://www.capterra.com/p/176057/CemSites/) Reason for choosing PlotBox The rep from Plotbox assured me that they had just finished a data transfer from Burrowes Cemetery Software. They said it would be no problem to get our data. The other companies were not as positive. Well...apparently the other companies were just more honest. We also considered whether financials were offered. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) This program is a windows 95 system, and is terribly outdated. Review Source DF Dulce F. Community Service Preneed Manager Non-Profit Organization Management Used the software for: 2+ years ### "Plotbox Data" August 13, 2025 5.0 Easy to use, can access the records at any time, and that I can log in from any smart phone at any time. Sensitive information is protected but can be viewed and only authorized persons have access to update it. Pros That I can log in from smart phone at any time. That I can search for a contract by using the customer phone number. That I can copy and paste the wording when need it. Cons Quotations feature, because a lot information is required. It will be nice just to have the prices available when using the quote, no need to enter customer info because if the customer wants to purchase is very easy to create a draft contract and submit it when the person pays the down payment. Some times I just need to see few prices and the faster way to view prices is by opening a draft contract and go strait to step 3 to search the prices. Switched from [Nexus](https://www.capterra.com/p/119250/Nexus-2015/) The organization make the switch because only admin had access to Nexus and Admin were the only ones that enter the contract information into the system and placed the plot on hold. With Plotbox all the cemetery employees have access to create a contract, search information, and place the plots on hold. Review Source Marybeth M. Associate Director Religious Institutions Used the software for: 2+ years ### "Cemetery Management Excellence" August 5, 2025 5.0 We implemented PlotBox using a 'this day forward' approach for most of our sites and did a full data conversion at two others. Both approached had pros and cons. Day to day use of the product is easy for our users and the administration can easily see snpshots of data as needed. Pros Prior to using PlotBox, we relied on MSWord and Excel files to manage our diocesan cemeteries. PlotBox allows our staff to quickly and accurately obtain information on deceased records as well as quote and process new sales. Reporting is intuitive and robust. Cons The annual billing required a wire transfer - would be much easier if there was a local bank to mail payments. Alternatives considered [HMIS.Online](https://www.capterra.com/p/178976/HMIS-Online/) Reason for choosing PlotBox Functionality and cost. The ability to customize our documents was a plus Review Source CN Cathy N. IT Consulting and Admin Religious Institutions Used the software for: 2+ years ### "Awesome system-good support" August 25, 2025 4.0 We really needed this system. Our paper records were a mess & Plotbox provided a way to remediate our records & burial locations. Our records are now properly documented, mapped, backed up & secure with Plotbox . Pros Keeps records and information organized. Easy & quick data & map access. Viewing & data inputs are customizable. Map makes it easy to locate plots & share with staff & plot owners. Customizable & downloadable reports. Secure storage & backup of data. The recently provided IOS app is a great new tool. Cons Onboard training. Needed more time & adjusted for our needs as a stand-alone church cemetery. A practice module before & during the training would also be helpful. Would like to be able to disable unused entries &/or modules. Alternatives considered [CemeteryFind](https://www.capterra.com/p/171785/CemeteryFind/)[CemSites](https://www.capterra.com/p/176057/CemSites/) Reason for choosing PlotBox Capability of system to meet our needs, keep our data organized & safe. Professional staff. Origin of product & development, years Plotbox has been in business. Company is in business specifically for needs of cemeteries (& other deathcare records). Review Source CE Crystal E. Customer Care Specialist Consumer Services Used the software for: Less than 6 months ### "Unparalleled upgrade" June 11, 2025 5.0 My overall experience has been wonderful. The support, communication, and training we received throughout the transition has been absolutley amazing. Plotbox has not only improved our day to day, but I feel it will improve our clients experience as well. Pros Plotbox has allowed us to go paperless and have everything at our fingertips without having to search through endless files, maps and charts. The ability to have our entire cemetery and plots digitally mapped out while out on the grouds has made a world of difference. Cons I am not sure I can give an honest answer for a dislike as I am still in the learning phase and do not wnat to confuse something I may not understand or haven't fully mastered as a dislike. Switched from [Core Commissions](https://www.capterra.com/p/115950/Core-Commissions/) Our former system is not listed above but would not allow me to write it in. Our system was very ourdated and not efficiant leaving room for error and had no mapping or document storing. Review Source Response from Plotbox August 5, 2025 Hey Crystal, thanks for the great review! We're thrilled to hear that PlotBox has made a positive difference on your day-to-day operations. We're always here to help and please reach out to your Customer Success Manager Ashlynn if you need any support at all. KG Kerry G. Administration Consumer Services Used the software for: 1-2 years ### "Plotbox helps bring your cemetery up to date" January 28, 2025 4.0 Plotbox is a wonderful program for cemetery data, burial bookings, memorial items, records search and map imagery. The support staff from initial Project Management, General Management, Customer Success Management, Sales and Support are wonderful. They are professional, great at problem solving, know their product very well and are also warm and approachable. Great team! Great Product! Our office is now up to date with the rest of the world and our business processes are now more streamline, take less time and provide opportunity for more innovation in our cemeteries. Plotbox enables us to provide a better service not only to our families but also to monumental masons, funeral directors and the general public. Pros The maps, the ease of use of modules, once we have worked out the best way to use them for our business and processes Cons Data fix times and ad hoc invoices re pending events issues and no we don't want contracts but would love if ad hoc invoices and pending events would work better. Alternatives considered [byondpro](https://www.capterra.com/p/218921/byondpro/) Reason for choosing PlotBox More options, versatility, better price, Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Because it no longer met our needs re record management, events or work orders Review Source LB Lisa B. Office Administrator Individual & Family Services Used the software for: 1-2 years ### "User friendly" December 12, 2024 5.0 Overall, we have had a great experience, our representative has been helpful and always connects even if we don't need assistance. The addition of using the "Everafter" link for our families has given them the freedom to locate a loved one at their leisure, easy to navigate!! Pros Easy to use, you can decide how much or how little information you would like to add. The mapping portion of the software is great, and easy to navigate. Cons Somewhat finicky when entering Contracts, if you skip a step it is hard to edit. Switched from [dBASE 2019](https://www.capterra.com/p/246175/dBASE-2019/) Becoming obsolete, no longer supported and would not allow new additions. Review Source VG Vicki G. Administrative Coordinator Consumer Services Used the software for: 1-2 years ### "IT'S A KEEPER" December 17, 2024 5.0 Overall it has been a positive experience. The support for converting an old process to a new digital one has been very much appreciated. When challenges arise the response has been very timely. It has made our transition from our old software to PlotBox much easier. Pros The records are all linked together and you can easily navigate through the information. Cons Photos saved to plots do not always show up on Everafter. Seems to be a bit of a disconnect. Switched from [STONE MLM](https://www.capterra.com/p/227817/STONE-MLM/) The support features that come along with the PlotBox software. Review Source AB ALLAN B. SUPERVISOR Machinery Used the software for: 1-2 years ### "USER FRIENDLY" January 27, 2025 4.0 I'VE USED A COUPLE OF OTHER SYSTEMS OVER THE YEARS AND PLOT BOX SEEMS TO BE THE MOST USER FRIENDLY Pros EASY TO NAVIGATE YOUR WAY AROUND THE SYSTEM Cons FINDING A SITE CAN BE LONG WINDED AS IT DOESN'T ALWAYS TO YOU DIRECTLY TO THE LOCATIOON YOU'RE LOOKING FOR Review Source MB Martin B. Operational Manager Government Administration Used the software for: 6-12 months ### "A Brilliant and Comprehensive System" December 12, 2024 5.0 A pleasure to work with experienced professionals who want to help us deliver the best service to our customers. The Plotbox system is intuitive and simple to use and does so much more than you expect, particularly in producing key management data and reporting. Pros An excellent all round product that does everything we need it to do. The support team are fantastic and always ready to help and advise on any issue in a professional and prompt way. Cons It is hard to find a negative but would like to see integration with other industry systems such as Obitus. Review Source JL Janet L. Bereavement Service Officer Non-Profit Organization Management Used the software for: 2+ years ### "Plotbox User review" December 11, 2024 4.0 Getting better by the day. Staff is very helpful. Pros Ever evolving and making improvements. User friendly Cons Some part of the application doesn't talk to itself. Different options to make bookings but the results are not the same. Review Source DM David M. Preneed and Family Outreach Manager Individual & Family Services Used the software for: Less than 6 months ### "Takes on the routine tasks, so you can handle the important ones." May 25, 2023 5.0 We have streamlined a lot of our processes using PlotBox and that being said, we can do even more than we already do. From inventory to contracts management to work orders, we've implemented new and better ways to ensure families are getting what they need when they need it. At the end of the day, it's made our lives in the office and on the grounds easier, but most importantly, you can tell the impression it leaves on families. The other day when helping a husband and wife with a work order, the husband expressed he was impressed when I told him I would submit his request into our work order system and he'd receive an update from me when it was completed with 1 week. If he had instead seen me go grab a pad of work orders and fill one out by hand, I can assure you he would have probably been more nervous that that paper was going to get where it needed to go. That small difference of interface made all the difference to him. Pros What I like most about PlotBox is the multitude of tools that our different teams can use. I spend most of my time using the CRM as I'm in charge of preneed for our Catholic Cemeteries. However, when spending time in the office, I inevitably end up helping someone find a location or submit a work order. Most everything that we do, we can do through PlotBox, which makes for an easy one-stop location to handle any type of interaction or transaction with a family. Meaning I'm not having to do anything but spend time attending to what the family actually needs help with instead of running around the office grabbing this form or making a copy of that map. Cons With any software, there are always things that could be improved. For me personally, the CRM does what is prescribes in terms of task management, lead management, follow up, and even things like quotations to families, however more robust reporting and some additional process specific customization for what we do at our cemetery would be nice to haves. As it stands, it's more than suitable for our needs in it's current form. Review Source Response from Plotbox June 22, 2023 Hi David, Thank you for taking the time to leave us a review! We greatly appreciate the thorough review and depth at which your company utilizes the system. Your feedback helps us to continually improve the product! Best, Ashlynn sG stephen G. Vice President of Corporate Strategies Real Estate Used the software for: 2+ years ### "Arkansas Memorial Gardens Cemetery" May 30, 2023 5.0 Scheduling services, finding Graves, finding headstones. etc. Pros The best thing about Plotbox is the ability to find and schedule services so quickly. Cons Although I understand that updates are necessary, many updates seem to disrupt things that are already working. Reason for choosing PlotBox Really like the ease of use Review Source Response from Plotbox June 16, 2023 Hi Stephen Thankyou for taking the time to give us a review! So glad you are finding benefit in working with us! We are always working to find better ways to make any necessary updates as smooth as possible and we really appreciate your feedback on this. Have a lovely day, speak soon Jodie JB Jeffrey B. Cemetery Superintendent Government Administration Used the software for: 2+ years ### "PlotBox was right for us" December 14, 2022 5.0 Pros For us, drone mapping was very important. While interacting with the customer, this map provides an overhead view of what you see in the field. It paints a more accuracy picture than paper maps. Cons At times there have been tweaks that we would personally make but the team is always improving the end user experience based on feedback. Reason for choosing PlotBox Except for having to use a third party vendor for paper to digital migration, Plotbox offered us a user friendly, quality option to manage records and inventory, track sales, reduce paper, map cemetery and allow the public to explore with user friendly gravesite locator. Review Source RK Rebecca K. General Manager Individual & Family Services Used the software for: 6-12 months ### "One Stop Shop" September 11, 2023 5.0 Everyone we've worked with from Plotbox has been extremely engaged, helpful and pleasant to work with. I have seen the efficiencies created through the streamlining of process and ultimately a smoother delivery to the customer. Pros I like the ease of functionality and the ability to customize our own settings. Cons The integration with current process was very challenging as I'm sure it is with the introduction of new software for any company. Having an open mind when faced with change is an asset! Review Source PC Paul C. Operations Manager Facilities Services Used the software for: 1-2 years ### "5\* A-Z of Cemetery management " January 18, 2024 5.0 Excellent functionality experience, great support Pros all operational, sales , records are included in the package Cons none. Review Source tS tony S. Cemetery Manager Government Administration Used the software for: 6-12 months ### "Changing Cemetery Databases" January 30, 2024 5.0 So, so happy that it is done now. The system is great to use and the Plotbox team were and are a pleasure to work with. Pros Plotbox has a massive step up from our old system. It is reliable, accessible and easy to both use update Cons No-one like the massive amount of work involved with changing data management systems. It would have been a better process had we taken the time input our mapping better. Review Source TW Tom W. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "PlotBox for a cemetery with 12,000 burials" January 19, 2024 5.0 Pros Ease of use for locating grave sites, tracking burials, and maintaining records. Cons The cost, but only because we don't use some of the features as much as others might. Review Source NS Noel S. Cemetery Coordinator Government Administration Used the software for: 1-2 years ### "PlotBox review" March 30, 2021 5.0 Overall, I'm very happy with PlotBox. We would not have been able to successfully work remotely without using PlotBox. Pros PlotBox has been immensely helpful while our staff has been working remotely during the pandemic. We have been able to easily send contracts to families, look up records, confirm grave availability and issue/ transfer deeds. If I have any questions or issues with the program the customer service agents are always available to help. Cons I would like to see the modules a little more streamlined. Instead of putting all the decedent's information into one place, I have to go into different modules to input the information. Because we're a government agency, we have to back up all of our records due to records retention laws. It was difficult to get all of the information that we put into PlotBox into our own system. Review Source TW Tryphena W. Bereavement Officer Government Administration Used the software for: 6-12 months ### "Excellent Service" June 5, 2024 5.0 Pros I like the fact that it is easy to navigate with the dashboard, there are updates and a help centre. The succession team are brilliant. Cons There wasn't much not to like, once you get used to the way it is formatted its quite easy to navigate. Review Source EM EUNAN M. Grounds & Cemeteries Manager Government Administration Used the software for: 2+ years ### "Plotbox experience" April 24, 2020 5.0 Its makes managing burials and record keeping much more efficient. Pros It is very easy to use and support provided is excellent. Cons There are additional fields that would benefit when doing memorial safety testing and the FD portal would benefit from a text alert to the relevant officer. Review Source MS Margaret S. Officer Used the software for: 1-2 years ### "Unbelievable customer support! " June 29, 2017 5.0 The user friendly data entry is a plus for our team. We can enter the data, print a copy for the customer and have the contract completed in a matter of minutes. My Director of Operations, and I would prefer to be sitting in front of a customer instead of being bogged down with paperwork. Pros Plotbox continues to change and update periodically to make the software better. The team listens and acts promptly to the request. The software can be customized for a particular need and is completed by the Plotbox team in a timely manner. I can always get an answer without waiting days! Cons Entry of the date gets me. I seem to forget to enter the year 1st. Also I prefer the system to save automatically a draft of my work in case I am interrupted and fail to do so prior to leaving my office. Not much to report here. Review Source Response from Plotbox June 30, 2017 Margaret, it has been an absolute pleasure for our team to work with yourself and Charlie over the last couple of years. Thank you. MK Michael K. Service Manager Government Administration Used the software for: 2+ years ### "A view from Sheffield " July 2, 2026 4.0 Overall it is a very good product with great support form the team. Once you know your way round it it is a very powerful piece of kit Pros Personally the reporting part for managers is excellent. It is fast and you are able to remove certain fields before you run the report. It produces you a report in Excel CSV or a PDF. You can have essential information within seconds, extremely useful when in meetings and the head of service is wanting information about cremations, burials or memorial sales etc. I also like the fact you can attach documents to it such as crem forms etc. This cuts down on the archived papers that we have to keep. It is best to get into the habit of scanning everything no matter how unimportant it might be at the time, if you need to see after the event or to chase something up, it is there wothin the record. Cons It can be difficult to navigate at first with quite a lot of toing and froing between pages, the other least thing I like about it is if you have several cemetery sites it does not give you a running sheet of the days events. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.