# Plotbox Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Plotbox the right Cemetery solution for you? Explore 86 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/145091/Plotbox/reviews

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Plotbox

4.7 (86)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Plotbox

Ease of use

4.6

Customer Service

4.8

## Pros and Cons in Reviews

Marybeth M

Associate DirectorReligious Institutions, 11 - 50 employeesUsed the software for: More than 2 years.

“PlotBox allows our staff to quickly and accurately obtain information on deceased records as well as quote and process new sales.“

August 5, 2025

nr

norma r

ADEntertainment, 51 - 200 employeesUsed the software for: 1-2 years.

“One downside of PlotBox is that it can take some time to upload. But I also understand that it's processing thousands of records, and many users are likely online at the same time."“

August 5, 2025

CE

Crystal E

Customer Care SpecialistConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months.

“Plotbox has allowed us to go paperless and have everything at our fingertips without having to search through endless files, maps and charts.“

June 11, 2025

Garrett N

Account RepresentativeInsurance, 11 - 50 employeesUsed the software for: 1-2 years.

“My only complaint at the moment is with the mobile app it won’t let you stay signed in and you have to input login info every time“

August 5, 2025

SH

Sarah Jayne H

Bereavement OfficerGovernment Administration, 2 - 10 employeesUsed the software for: 1-2 years.

“It has greatly improved operational workflows and record accuracy, making complex processes more manageable. While the system is highly effective, a few tweaks could enhance the experience further—such as reducing the number of clicks required for repetitive tasks and simplifying certain workflows. Despite these minor adjustments, PlotBox remains a powerful and valuable tool that has significantly benefited day-to-day operations.“

December 10, 2024

CE

Crystal E

Customer Care SpecialistConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months.

“I am not sure I can give an honest answer for a dislike as I am still in the learning phase and do not wnat to confuse something I may not understand or haven't fully mastered as a dislike.“

June 11, 2025

SH

Sarah Jayne H

Bereavement OfficerGovernment Administration, 2 - 10 employeesUsed the software for: 1-2 years.

“The platform excels at streamlining cemetery and crematorium management through its intuitive interface, centralized data management, and efficient GIS mapping features.“

December 10, 2024

AL

Alice L

Director of CemeteriesNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years.

“It is not available on other pages of the same customer's file. “

August 5, 2025

## Showing most helpful reviews

Showing 1-25 of 86 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Amanda H.  
Regional Administrator  
Individual & Family Services  
Used the software for: 2+ years

### "Valuable tool "

August 5, 2025

5.0

Overall, we experienced some ups and downs early on, but recent improvements have made a big difference. As of now, we’re happy with the product and would definitely recommend it for others in the funeral and cemetery industry. It’s become a valuable tool for our operations.

Pros

This platform has made it incredibly easy to keep everything organized in one place. It's simple to navigate and has allowed us to go completely paperless. Our family sales counselors can now write and manage purchase agreements digitally, which has streamlined our entire process and improved efficiency.

Cons

Transitioning from our old system to the new one was challenging and took some time to navigate. We’re still in the process of cleaning and scrubbing our data. However, the benefits have been worth it

Switched from

[Nexus](https://www.capterra.com/p/145864/NEXUS/)

Nexus was no longer supported and did not have the record keeping and accounting abilities we needed to continue to grow

Review Source

AD

Adriana D.  
Manager  
Accounting  
Used the software for: 2+ years

### "Adri's Review "

August 5, 2025

4.0

Overall, my experience with PlotBox has been very positive. The system offers a wide range of reports and features that are incredibly useful in our day-to-day operations. There’s still so much to learn, and we’d definitely benefit from more training to make the most of everything the system offers. We’re discovering new tools and capabilities all the time.

Pros

We’ve been using plotbox for a while now, and it has truly made a difference in our daily operations. One of the features I appreciate most is the mapping functionality... it’s incredibly convenient for our counselors. Being able to view the sections and available spaces directly from the office has streamlined our process and made it much easier to assist families. It saves time, improves accuracy, and enhances the overall experience for both our team and the families we serve. Highly recommend!

Cons

If there's one area I think could be improved, it would be customer support. The team is always kind and helpful when we do connect, but response times can sometimes be slow. It would be great if they could expand their support staff to help speed things up a bit. Thank you.

Switched from

[Nexus](https://www.capterra.com/p/145864/NEXUS/)

We switched to PlotBox because we wanted a better system and overall improved service for both our team and the families we serve. The platform has a lot of potential and offers many helpful tools, but there are a few areas we believe could be improved to make the experience even better: Customer support: While the team is kind and helpful, response times can be slow. Faster support would make a big difference. Training: The system has so many features and reports, but more in-depth training would help us use them more effectively.

Review Source

AL

Alice L.  
Director of Cemeteries  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Not 100% happy yet, but trying to be."

August 5, 2025

3.0

We are overwhelmed with how messy our data transition turned out. All of my offices are still relying on the old Burrowes system...entering in Plotbox is an afterthought. They know they have to do it, but it takes them down a rabbit hole every time trying to fix one customer leads to fixing others. I was led to believe this would be a much better transition than it turned out to be.

Pros

I like to be able to upload a picture of memorials and contracts on a customer's space. It is nice to be able to see the actual picture.

Cons

When I scan any info into a customer's file, it is only visible in the page I put it in. It is not available on other pages of the same customer's file. It is then difficult to find. We still have n/a showing up on our older pre-need items. I have not been able to "find" the items in our Fees area so that I can correct them.

Alternatives considered

[CIMS](https://www.capterra.com/p/134099/CIMS/)[Pontem Cemetery Data Manager](https://www.capterra.com/p/134100/Pontem-Cemetery-Data-Manager/)[CemSites](https://www.capterra.com/p/176057/CemSites/)

Reason for choosing Plotbox

The rep from Plotbox assured me that they had just finished a data transfer from Burrowes Cemetery Software. They said it would be no problem to get our data. The other companies were not as positive. Well...apparently the other companies were just more honest. We also considered whether financials were offered.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

This program is a windows 95 system, and is terribly outdated.

Review Source

DF

Dulce F.  
Community Service Preneed Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Plotbox Data"

August 13, 2025

5.0

Easy to use, can access the records at any time, and that I can log in from any smart phone at any time. Sensitive information is protected but can be viewed and only authorized persons have access to update it.

Pros

That I can log in from smart phone at any time. That I can search for a contract by using the customer phone number. That I can copy and paste the wording when need it.

Cons

Quotations feature, because a lot information is required. It will be nice just to have the prices available when using the quote, no need to enter customer info because if the customer wants to purchase is very easy to create a draft contract and submit it when the person pays the down payment. Some times I just need to see few prices and the faster way to view prices is by opening a draft contract and go strait to step 3 to search the prices.

Switched from

[Nexus](https://www.capterra.com/p/119250/Nexus-2015/)

The organization make the switch because only admin had access to Nexus and Admin were the only ones that enter the contract information into the system and placed the plot on hold. With Plotbox all the cemetery employees have access to create a contract, search information, and place the plots on hold.

Review Source

Marybeth M.  
Associate Director  
Religious Institutions  
Used the software for: 2+ years

### "Cemetery Management Excellence"

August 5, 2025

5.0

We implemented PlotBox using a 'this day forward' approach for most of our sites and did a full data conversion at two others. Both approached had pros and cons. Day to day use of the product is easy for our users and the administration can easily see snpshots of data as needed.

Pros

Prior to using PlotBox, we relied on MSWord and Excel files to manage our diocesan cemeteries. PlotBox allows our staff to quickly and accurately obtain information on deceased records as well as quote and process new sales. Reporting is intuitive and robust.

Cons

The annual billing required a wire transfer - would be much easier if there was a local bank to mail payments.

Alternatives considered

[HMIS.Online](https://www.capterra.com/p/178976/HMIS-Online/)

Reason for choosing Plotbox

Functionality and cost. The ability to customize our documents was a plus

Review Source

CN

Cathy N.  
IT Consulting and Admin  
Religious Institutions  
Used the software for: 2+ years

### "Awesome system-good support"

August 25, 2025

4.0

We really needed this system. Our paper records were a mess & Plotbox provided a way to remediate our records & burial locations. Our records are now properly documented, mapped, backed up & secure with Plotbox .

Pros

Keeps records and information organized. Easy & quick data & map access. Viewing & data inputs are customizable. Map makes it easy to locate plots & share with staff & plot owners. Customizable & downloadable reports. Secure storage & backup of data. The recently provided IOS app is a great new tool.

Cons

Onboard training. Needed more time & adjusted for our needs as a stand-alone church cemetery. A practice module before & during the training would also be helpful. Would like to be able to disable unused entries &/or modules.

Alternatives considered

[CemeteryFind](https://www.capterra.com/p/171785/CemeteryFind/)[CemSites](https://www.capterra.com/p/176057/CemSites/)

Reason for choosing Plotbox

Capability of system to meet our needs, keep our data organized & safe. Professional staff. Origin of product & development, years Plotbox has been in business. Company is in business specifically for needs of cemeteries (& other deathcare records).

Review Source

CE

Crystal E.  
Customer Care Specialist  
Consumer Services  
Used the software for: Less than 6 months

### "Unparalleled upgrade"

June 11, 2025

5.0

My overall experience has been wonderful. The support, communication, and training we received throughout the transition has been absolutley amazing. Plotbox has not only improved our day to day, but I feel it will improve our clients experience as well.

Pros

Plotbox has allowed us to go paperless and have everything at our fingertips without having to search through endless files, maps and charts. The ability to have our entire cemetery and plots digitally mapped out while out on the grouds has made a world of difference.

Cons

I am not sure I can give an honest answer for a dislike as I am still in the learning phase and do not wnat to confuse something I may not understand or haven't fully mastered as a dislike.

Switched from

[Core Commissions](https://www.capterra.com/p/115950/Core-Commissions/)

Our former system is not listed above but would not allow me to write it in. Our system was very ourdated and not efficiant leaving room for error and had no mapping or document storing.

Review Source

Response from Plotbox

August 5, 2025

Hey Crystal, thanks for the great review! We're thrilled to hear that PlotBox has made a positive difference on your day-to-day operations. We're always here to help and please reach out to your Customer Success Manager Ashlynn if you need any support at all.

KG

Kerry G.  
Administration  
Consumer Services  
Used the software for: 1-2 years

### "Plotbox helps bring your cemetery up to date"

January 28, 2025

4.0

Plotbox is a wonderful program for cemetery data, burial bookings, memorial items, records search and map imagery. The support staff from initial Project Management, General Management, Customer Success Management, Sales and Support are wonderful. They are professional, great at problem solving, know their product very well and are also warm and approachable. Great team! Great Product! Our office is now up to date with the rest of the world and our business processes are now more streamline, take less time and provide opportunity for more innovation in our cemeteries. Plotbox enables us to provide a better service not only to our families but also to monumental masons, funeral directors and the general public.

Pros

The maps, the ease of use of modules, once we have worked out the best way to use them for our business and processes

Cons

Data fix times and ad hoc invoices re pending events issues and no we don't want contracts but would love if ad hoc invoices and pending events would work better.

Alternatives considered

[byondpro](https://www.capterra.com/p/218921/byondpro/)

Reason for choosing Plotbox

More options, versatility, better price,

Switched from

[Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)

Because it no longer met our needs re record management, events or work orders

Review Source

LB

Lisa B.  
Office Administrator  
Individual & Family Services  
Used the software for: 1-2 years

### "User friendly"

December 12, 2024

5.0

Overall, we have had a great experience, our representative has been helpful and always connects even if we don't need assistance. The addition of using the "Everafter" link for our families has given them the freedom to locate a loved one at their leisure, easy to navigate!!

Pros

Easy to use, you can decide how much or how little information you would like to add. The mapping portion of the software is great, and easy to navigate.

Cons

Somewhat finicky when entering Contracts, if you skip a step it is hard to edit.

Switched from

[dBASE 2019](https://www.capterra.com/p/246175/dBASE-2019/)

Becoming obsolete, no longer supported and would not allow new additions.

Review Source

VG

Vicki G.  
Administrative Coordinator  
Consumer Services  
Used the software for: 1-2 years

### "IT'S A KEEPER"

December 17, 2024

5.0

Overall it has been a positive experience. The support for converting an old process to a new digital one has been very much appreciated. When challenges arise the response has been very timely. It has made our transition from our old software to PlotBox much easier.

Pros

The records are all linked together and you can easily navigate through the information.

Cons

Photos saved to plots do not always show up on Everafter. Seems to be a bit of a disconnect.

Switched from

[STONE MLM](https://www.capterra.com/p/227817/STONE-MLM/)

The support features that come along with the PlotBox software.

Review Source

SJH

Sarah Jayne H.  
Bereavement Officer  
Government Administration  
Used the software for: 1-2 years

### "My Thoughts on plotbox"

December 10, 2024

4.0

My overall experience with PlotBox has been very positive. The platform excels at streamlining cemetery and crematorium management through its intuitive interface, centralized data management, and efficient GIS mapping features. It has greatly improved operational workflows and record accuracy, making complex processes more manageable. While the system is highly effective, a few tweaks could enhance the experience further—such as reducing the number of clicks required for repetitive tasks and simplifying certain workflows. Despite these minor adjustments, PlotBox remains a powerful and valuable tool that has significantly benefited day-to-day operations.

Pros

simplifies the complex processes of cemetery and crematorium management along with record-keeping by consolidating all information into one accessible platform. The ability to visualize plots through GIS mapping

Cons

When new to the system I found it challenging initially due to the range of features. initial training needs some enhanced training materials, like short, task-specific video tutorials, Click heavy Processes: Some workflows require multiple steps, \[sensitive content hidden\] is very helpful and happy to talk threw issues

Review Source

MB

Martin B.  
Operational Manager  
Government Administration  
Used the software for: 6-12 months

### "A Brilliant and Comprehensive System"

December 12, 2024

5.0

A pleasure to work with experienced professionals who want to help us deliver the best service to our customers. The Plotbox system is intuitive and simple to use and does so much more than you expect, particularly in producing key management data and reporting.

Pros

An excellent all round product that does everything we need it to do. The support team are fantastic and always ready to help and advise on any issue in a professional and prompt way.

Cons

It is hard to find a negative but would like to see integration with other industry systems such as Obitus.

Review Source

SM

Sanjay M.  
Head of Commercial and Income Generation  
Government Administration  
Used the software for: Less than 6 months

### "A market leading solution developer"

December 10, 2024

5.0

So far the experience has been supportive and professional. There is a lot of focus on maximizing the customer experience and safeguarding project critical success factors.

Pros

Plotbox is without question the sector leader when it comes to Cemetery management. The feature rich solution is perfectly honed to the specialist operating environment, and the development roadmap looks very exciting.

Cons

No cons to report to report as yet, still within implementation phase.

Review Source

GM

Grainne M.  
Cemeteries Administrator  
Government Administration  
Used the software for: 2+ years

### "Plotbox Review"

June 5, 2024

5.0

Plotbox makes my daily working life alot easier with all records being available at the touch of a button. I would be lost now without this system.

Pros

what I like most about Plotbox is how easy it is to use and manage. All my records are in one place and I can access these records easily anytime and anywhere. Also the team at Plotbox are 1st Class, always pleasant, friendly and very helpful.

Cons

There is nothing I don't like about Plotbox.

Review Source

DM

David M.  
Preneed and Family Outreach Manager  
Individual & Family Services  
Used the software for: Less than 6 months

### "Takes on the routine tasks, so you can handle the important ones."

May 25, 2023

5.0

We have streamlined a lot of our processes using PlotBox and that being said, we can do even more than we already do. From inventory to contracts management to work orders, we've implemented new and better ways to ensure families are getting what they need when they need it. At the end of the day, it's made our lives in the office and on the grounds easier, but most importantly, you can tell the impression it leaves on families. The other day when helping a husband and wife with a work order, the husband expressed he was impressed when I told him I would submit his request into our work order system and he'd receive an update from me when it was completed with 1 week. If he had instead seen me go grab a pad of work orders and fill one out by hand, I can assure you he would have probably been more nervous that that paper was going to get where it needed to go. That small difference of interface made all the difference to him.

Pros

What I like most about PlotBox is the multitude of tools that our different teams can use. I spend most of my time using the CRM as I'm in charge of preneed for our Catholic Cemeteries. However, when spending time in the office, I inevitably end up helping someone find a location or submit a work order. Most everything that we do, we can do through PlotBox, which makes for an easy one-stop location to handle any type of interaction or transaction with a family. Meaning I'm not having to do anything but spend time attending to what the family actually needs help with instead of running around the office grabbing this form or making a copy of that map.

Cons

With any software, there are always things that could be improved. For me personally, the CRM does what is prescribes in terms of task management, lead management, follow up, and even things like quotations to families, however more robust reporting and some additional process specific customization for what we do at our cemetery would be nice to haves. As it stands, it's more than suitable for our needs in it's current form.

Review Source

Response from Plotbox

June 22, 2023

Hi David, Thank you for taking the time to leave us a review! We greatly appreciate the thorough review and depth at which your company utilizes the system. Your feedback helps us to continually improve the product! Best, Ashlynn

MK

Michael K.  
Bereavement Services Manager and Registrar  
Environmental Services  
Used the software for: 6-12 months

### "Plotbox Review Six Months In "

January 19, 2024

4.0

It has not been a smooth ride to be honest, partly because of the lack of time my team had to get fully on board before the live date. We did not seem to be as ready as we could have been, so we did as much as we could on the old system which unfortunately set us back further that if we had left it.

Pros

Mapping and search facility......................

Cons

The fact every grave has a Row, we do not use Rows in our plotting except in one cemetery. I would gladly lose the Row# in a heartbeat.

Review Source

sG

stephen G.  
Vice President of Corporate Strategies  
Real Estate  
Used the software for: 2+ years

### "Arkansas Memorial Gardens Cemetery"

May 30, 2023

5.0

Scheduling services, finding Graves, finding headstones. etc.

Pros

The best thing about Plotbox is the ability to find and schedule services so quickly.

Cons

Although I understand that updates are necessary, many updates seem to disrupt things that are already working.

Reason for choosing Plotbox

Really like the ease of use

Review Source

Response from Plotbox

June 16, 2023

Hi Stephen Thankyou for taking the time to give us a review! So glad you are finding benefit in working with us! We are always working to find better ways to make any necessary updates as smooth as possible and we really appreciate your feedback on this. Have a lovely day, speak soon Jodie

SR

Sylvia R.  
Family Resources Manager  
Religious Institutions  
Used the software for: 2+ years

### "Making it Easier"

March 11, 2020

5.0

I love being able to pull up a preneed contract immediately when you type in the owner name. In software we used before, we had to go to the vault to find index cards to locate information. I also enjoy being able to review the reports at the end of the month. Easier to manage the items that are being sold, review the sales agent contributions and overall sales reports in general. Much easier to review! Our cemetery is 300 acres and Plotbox's mapping makes it easier to find a grave before you leave the office! You already have an idea where you need to go. Overall we made a great switch over to Plotbox.

Pros

The use of this software makes easier to meet with a customer in an office and literally select a location for the map, start the paperwork for signing and contract for purchase all in your office. Our employees enjoy being able to expedite the process. The software we used before was very dated and this change make a huge difference for them. The help desk is very friendly and very patient when you need help.

Cons

Like any software transition, it does requires patience to get through the training and the changes. Not knowing where to find the information you need. The concerns always start at the beginning but eventually soar into becoming second nature once using the program.

Review Source

ET

Emma T.  
Bereavement Services Manager  
Government Administration  
Used the software for: 6-12 months

### "Excellent Product and Team "

June 5, 2023

5.0

I would highly recommend Plotbox. It is a super system for cemeteries & crematorium administration, the mapping feature is amazing. I think it is a system that will only continue to develop.

Pros

The amount the system can do is fantastic. We use it for Cemeteries & Crematorium Administration. Once you have the training and have been working the system, it is a super to use.The mapping feature is great and it very helpful for the public searches for burials.

Cons

It does take a little time to get the way of it - like any new system. It has taken a little time to get the way of searching records - burials, plots etc.. but you do find your own way to navigate the system, to suit how you work.

Review Source

Response from Plotbox

August 15, 2023

Thank you so much for your kind review, it is so great to hear how well you and the team are doing! Dawn

IB

Isak B.  
Manager Cemeteries Crematorium  
Government Administration  
Used the software for: 2+ years

### "Product Review"

January 29, 2024

5.0

A very good product and good service backing it up.

Pros

It is user friendly and PlotBox is adapting with new developments and trends.

Cons

All functionality is good, nothing that I don't like.

Review Source

KB

Karen B.  
General manager  
Consumer Services  
Used the software for: Less than 6 months

### "Two thumbs up for Plotbox"

May 25, 2023

5.0

So far we are having a very positive experience with the software. The longer we use it the more comfortable we are in making it our own and finding our shortcuts.

Pros

The process is user friendly. The support staff is great. Integrating previous files into the program is not difficult.

Cons

We thought images and maps were more closely related. We didn't realize that we were going to have to take each image and download it ourselves.

Reason for choosing Plotbox

The experience with the sales person was much better with Plotbox.

Review Source

KM

Kathy M.  
Administrative Assistant  
Hospitality  
Used the software for: 1-2 years

### "Cemetery Management"

January 25, 2024

5.0

It has been great. I enjoy working with the team. Plotbox is very easy to use.

Pros

Plotbox is very user friendly and practical.

Cons

I jhave not problems with Plotbox. If an issue arises, the team is right on it.

Review Source

DE

Denis E.  
Family Service Advisor  
Individual & Family Services  
Used the software for: 1-2 years

### "Family Service Advisor"

January 18, 2024

5.0

Pros

It is easy to use and makes my job easier.

Cons

It is cloud based and sometimes has slow processing time.

Review Source

EM

EUNAN M.  
Grounds & Cemeteries Manager  
Government Administration  
Used the software for: 2+ years

### "Plotbox experience"

April 24, 2020

5.0

Its makes managing burials and record keeping much more efficient.

Pros

It is very easy to use and support provided is excellent.

Cons

There are additional fields that would benefit when doing memorial safety testing and the FD portal would benefit from a text alert to the relevant officer.

Review Source

MS

Margaret S.  
Officer  
  
Used the software for: 1-2 years

### "Unbelievable customer support! "

June 29, 2017

5.0

The user friendly data entry is a plus for our team. We can enter the data, print a copy for the customer and have the contract completed in a matter of minutes. My Director of Operations, and I would prefer to be sitting in front of a customer instead of being bogged down with paperwork.

Pros

Plotbox continues to change and update periodically to make the software better. The team listens and acts promptly to the request. The software can be customized for a particular need and is completed by the Plotbox team in a timely manner. I can always get an answer without waiting days!

Cons

Entry of the date gets me. I seem to forget to enter the year 1st. Also I prefer the system to save automatically a draft of my work in case I am interrupted and fail to do so prior to leaving my office. Not much to report here.

Review Source

Response from Plotbox

June 30, 2017

Margaret, it has been an absolute pleasure for our team to work with yourself and Charlie over the last couple of years. Thank you.

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