# Plotbox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Plotbox the right Funeral Home solution for you? Explore 86 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145091/Plotbox/reviews --- Plotbox 4.7 (86) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 29th, 2026 # Reviews of Plotbox Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Marybeth M Associate DirectorReligious Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “PlotBox allows our staff to quickly and accurately obtain information on deceased records as well as quote and process new sales.“ August 5, 2025 nr norma r ADEntertainment, 51 - 200 employeesUsed the software for: 1-2 years. “One downside of PlotBox is that it can take some time to upload. But I also understand that it's processing thousands of records, and many users are likely online at the same time."“ August 5, 2025 CE Crystal E Customer Care SpecialistConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Plotbox has allowed us to go paperless and have everything at our fingertips without having to search through endless files, maps and charts.“ June 11, 2025 Garrett N Account RepresentativeInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “My only complaint at the moment is with the mobile app it won’t let you stay signed in and you have to input login info every time“ August 5, 2025 SH Sarah Jayne H Bereavement OfficerGovernment Administration, 2 - 10 employeesUsed the software for: 1-2 years. “It has greatly improved operational workflows and record accuracy, making complex processes more manageable. While the system is highly effective, a few tweaks could enhance the experience further—such as reducing the number of clicks required for repetitive tasks and simplifying certain workflows. Despite these minor adjustments, PlotBox remains a powerful and valuable tool that has significantly benefited day-to-day operations.“ December 10, 2024 CE Crystal E Customer Care SpecialistConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I am not sure I can give an honest answer for a dislike as I am still in the learning phase and do not wnat to confuse something I may not understand or haven't fully mastered as a dislike.“ June 11, 2025 SH Sarah Jayne H Bereavement OfficerGovernment Administration, 2 - 10 employeesUsed the software for: 1-2 years. “The platform excels at streamlining cemetery and crematorium management through its intuitive interface, centralized data management, and efficient GIS mapping features.“ December 10, 2024 AL Alice L Director of CemeteriesNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “It is not available on other pages of the same customer's file. “ August 5, 2025 ## Showing most helpful reviews Showing 1-25 of 86 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amanda H. Regional Administrator Individual & Family Services Used the software for: 2+ years ### "Valuable tool " August 5, 2025 5.0 Overall, we experienced some ups and downs early on, but recent improvements have made a big difference. As of now, we’re happy with the product and would definitely recommend it for others in the funeral and cemetery industry. It’s become a valuable tool for our operations. Pros This platform has made it incredibly easy to keep everything organized in one place. It's simple to navigate and has allowed us to go completely paperless. Our family sales counselors can now write and manage purchase agreements digitally, which has streamlined our entire process and improved efficiency. Cons Transitioning from our old system to the new one was challenging and took some time to navigate. We’re still in the process of cleaning and scrubbing our data. However, the benefits have been worth it Switched from [Nexus](https://www.capterra.com/p/145864/NEXUS/) Nexus was no longer supported and did not have the record keeping and accounting abilities we needed to continue to grow Review Source AD Adriana D. Manager Accounting Used the software for: 2+ years ### "Adri's Review " August 5, 2025 4.0 Overall, my experience with PlotBox has been very positive. The system offers a wide range of reports and features that are incredibly useful in our day-to-day operations. There’s still so much to learn, and we’d definitely benefit from more training to make the most of everything the system offers. We’re discovering new tools and capabilities all the time. Pros We’ve been using plotbox for a while now, and it has truly made a difference in our daily operations. One of the features I appreciate most is the mapping functionality... it’s incredibly convenient for our counselors. Being able to view the sections and available spaces directly from the office has streamlined our process and made it much easier to assist families. It saves time, improves accuracy, and enhances the overall experience for both our team and the families we serve. Highly recommend! Cons If there's one area I think could be improved, it would be customer support. The team is always kind and helpful when we do connect, but response times can sometimes be slow. It would be great if they could expand their support staff to help speed things up a bit. Thank you. Switched from [Nexus](https://www.capterra.com/p/145864/NEXUS/) We switched to PlotBox because we wanted a better system and overall improved service for both our team and the families we serve. The platform has a lot of potential and offers many helpful tools, but there are a few areas we believe could be improved to make the experience even better: Customer support: While the team is kind and helpful, response times can be slow. Faster support would make a big difference. Training: The system has so many features and reports, but more in-depth training would help us use them more effectively. Review Source AL Alice L. Director of Cemeteries Non-Profit Organization Management Used the software for: 2+ years ### "Not 100% happy yet, but trying to be." August 5, 2025 3.0 We are overwhelmed with how messy our data transition turned out. All of my offices are still relying on the old Burrowes system...entering in Plotbox is an afterthought. They know they have to do it, but it takes them down a rabbit hole every time trying to fix one customer leads to fixing others. I was led to believe this would be a much better transition than it turned out to be. Pros I like to be able to upload a picture of memorials and contracts on a customer's space. It is nice to be able to see the actual picture. Cons When I scan any info into a customer's file, it is only visible in the page I put it in. It is not available on other pages of the same customer's file. It is then difficult to find. We still have n/a showing up on our older pre-need items. I have not been able to "find" the items in our Fees area so that I can correct them. Alternatives considered [CIMS](https://www.capterra.com/p/134099/CIMS/)[Pontem Cemetery Data Manager](https://www.capterra.com/p/134100/Pontem-Cemetery-Data-Manager/)[CemSites](https://www.capterra.com/p/176057/CemSites/) Reason for choosing Plotbox The rep from Plotbox assured me that they had just finished a data transfer from Burrowes Cemetery Software. They said it would be no problem to get our data. The other companies were not as positive. Well...apparently the other companies were just more honest. We also considered whether financials were offered. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) This program is a windows 95 system, and is terribly outdated. Review Source DF Dulce F. Community Service Preneed Manager Non-Profit Organization Management Used the software for: 2+ years ### "Plotbox Data" August 13, 2025 5.0 Easy to use, can access the records at any time, and that I can log in from any smart phone at any time. Sensitive information is protected but can be viewed and only authorized persons have access to update it. Pros That I can log in from smart phone at any time. That I can search for a contract by using the customer phone number. That I can copy and paste the wording when need it. Cons Quotations feature, because a lot information is required. It will be nice just to have the prices available when using the quote, no need to enter customer info because if the customer wants to purchase is very easy to create a draft contract and submit it when the person pays the down payment. Some times I just need to see few prices and the faster way to view prices is by opening a draft contract and go strait to step 3 to search the prices. Switched from [Nexus](https://www.capterra.com/p/119250/Nexus-2015/) The organization make the switch because only admin had access to Nexus and Admin were the only ones that enter the contract information into the system and placed the plot on hold. With Plotbox all the cemetery employees have access to create a contract, search information, and place the plots on hold. Review Source Marybeth M. Associate Director Religious Institutions Used the software for: 2+ years ### "Cemetery Management Excellence" August 5, 2025 5.0 We implemented PlotBox using a 'this day forward' approach for most of our sites and did a full data conversion at two others. Both approached had pros and cons. Day to day use of the product is easy for our users and the administration can easily see snpshots of data as needed. Pros Prior to using PlotBox, we relied on MSWord and Excel files to manage our diocesan cemeteries. PlotBox allows our staff to quickly and accurately obtain information on deceased records as well as quote and process new sales. Reporting is intuitive and robust. Cons The annual billing required a wire transfer - would be much easier if there was a local bank to mail payments. Alternatives considered [HMIS.Online](https://www.capterra.com/p/178976/HMIS-Online/) Reason for choosing Plotbox Functionality and cost. The ability to customize our documents was a plus Review Source CN Cathy N. IT Consulting and Admin Religious Institutions Used the software for: 2+ years ### "Awesome system-good support" August 25, 2025 4.0 We really needed this system. Our paper records were a mess & Plotbox provided a way to remediate our records & burial locations. Our records are now properly documented, mapped, backed up & secure with Plotbox . Pros Keeps records and information organized. Easy & quick data & map access. Viewing & data inputs are customizable. Map makes it easy to locate plots & share with staff & plot owners. Customizable & downloadable reports. Secure storage & backup of data. The recently provided IOS app is a great new tool. Cons Onboard training. Needed more time & adjusted for our needs as a stand-alone church cemetery. A practice module before & during the training would also be helpful. Would like to be able to disable unused entries &/or modules. Alternatives considered [CemeteryFind](https://www.capterra.com/p/171785/CemeteryFind/)[CemSites](https://www.capterra.com/p/176057/CemSites/) Reason for choosing Plotbox Capability of system to meet our needs, keep our data organized & safe. Professional staff. Origin of product & development, years Plotbox has been in business. Company is in business specifically for needs of cemeteries (& other deathcare records). Review Source CE Crystal E. Customer Care Specialist Consumer Services Used the software for: Less than 6 months ### "Unparalleled upgrade" June 11, 2025 5.0 My overall experience has been wonderful. The support, communication, and training we received throughout the transition has been absolutley amazing. Plotbox has not only improved our day to day, but I feel it will improve our clients experience as well. Pros Plotbox has allowed us to go paperless and have everything at our fingertips without having to search through endless files, maps and charts. The ability to have our entire cemetery and plots digitally mapped out while out on the grouds has made a world of difference. Cons I am not sure I can give an honest answer for a dislike as I am still in the learning phase and do not wnat to confuse something I may not understand or haven't fully mastered as a dislike. Switched from [Core Commissions](https://www.capterra.com/p/115950/Core-Commissions/) Our former system is not listed above but would not allow me to write it in. Our system was very ourdated and not efficiant leaving room for error and had no mapping or document storing. Review Source Response from Plotbox August 5, 2025 Hey Crystal, thanks for the great review! We're thrilled to hear that PlotBox has made a positive difference on your day-to-day operations. We're always here to help and please reach out to your Customer Success Manager Ashlynn if you need any support at all. KG Kerry G. Administration Consumer Services Used the software for: 1-2 years ### "Plotbox helps bring your cemetery up to date" January 28, 2025 4.0 Plotbox is a wonderful program for cemetery data, burial bookings, memorial items, records search and map imagery. The support staff from initial Project Management, General Management, Customer Success Management, Sales and Support are wonderful. They are professional, great at problem solving, know their product very well and are also warm and approachable. Great team! Great Product! Our office is now up to date with the rest of the world and our business processes are now more streamline, take less time and provide opportunity for more innovation in our cemeteries. Plotbox enables us to provide a better service not only to our families but also to monumental masons, funeral directors and the general public. Pros The maps, the ease of use of modules, once we have worked out the best way to use them for our business and processes Cons Data fix times and ad hoc invoices re pending events issues and no we don't want contracts but would love if ad hoc invoices and pending events would work better. Alternatives considered [byondpro](https://www.capterra.com/p/218921/byondpro/) Reason for choosing Plotbox More options, versatility, better price, Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Because it no longer met our needs re record management, events or work orders Review Source LB Lisa B. Office Administrator Individual & Family Services Used the software for: 1-2 years ### "User friendly" December 12, 2024 5.0 Overall, we have had a great experience, our representative has been helpful and always connects even if we don't need assistance. The addition of using the "Everafter" link for our families has given them the freedom to locate a loved one at their leisure, easy to navigate!! Pros Easy to use, you can decide how much or how little information you would like to add. The mapping portion of the software is great, and easy to navigate. Cons Somewhat finicky when entering Contracts, if you skip a step it is hard to edit. Switched from [dBASE 2019](https://www.capterra.com/p/246175/dBASE-2019/) Becoming obsolete, no longer supported and would not allow new additions. Review Source VG Vicki G. Administrative Coordinator Consumer Services Used the software for: 1-2 years ### "IT'S A KEEPER" December 17, 2024 5.0 Overall it has been a positive experience. The support for converting an old process to a new digital one has been very much appreciated. When challenges arise the response has been very timely. It has made our transition from our old software to PlotBox much easier. Pros The records are all linked together and you can easily navigate through the information. Cons Photos saved to plots do not always show up on Everafter. Seems to be a bit of a disconnect. Switched from [STONE MLM](https://www.capterra.com/p/227817/STONE-MLM/) The support features that come along with the PlotBox software. Review Source SJH Sarah Jayne H. Bereavement Officer Government Administration Used the software for: 1-2 years ### "My Thoughts on plotbox" December 10, 2024 4.0 My overall experience with PlotBox has been very positive. The platform excels at streamlining cemetery and crematorium management through its intuitive interface, centralized data management, and efficient GIS mapping features. It has greatly improved operational workflows and record accuracy, making complex processes more manageable. While the system is highly effective, a few tweaks could enhance the experience further—such as reducing the number of clicks required for repetitive tasks and simplifying certain workflows. Despite these minor adjustments, PlotBox remains a powerful and valuable tool that has significantly benefited day-to-day operations. Pros simplifies the complex processes of cemetery and crematorium management along with record-keeping by consolidating all information into one accessible platform. The ability to visualize plots through GIS mapping Cons When new to the system I found it challenging initially due to the range of features. initial training needs some enhanced training materials, like short, task-specific video tutorials, Click heavy Processes: Some workflows require multiple steps, \[sensitive content hidden\] is very helpful and happy to talk threw issues Review Source MB Martin B. Operational Manager Government Administration Used the software for: 6-12 months ### "A Brilliant and Comprehensive System" December 12, 2024 5.0 A pleasure to work with experienced professionals who want to help us deliver the best service to our customers. The Plotbox system is intuitive and simple to use and does so much more than you expect, particularly in producing key management data and reporting. Pros An excellent all round product that does everything we need it to do. The support team are fantastic and always ready to help and advise on any issue in a professional and prompt way. Cons It is hard to find a negative but would like to see integration with other industry systems such as Obitus. Review Source JL Janet L. Bereavement Service Officer Non-Profit Organization Management Used the software for: 2+ years ### "Plotbox User review" December 11, 2024 4.0 Getting better by the day. Staff is very helpful. Pros Ever evolving and making improvements. User friendly Cons Some part of the application doesn't talk to itself. Different options to make bookings but the results are not the same. Review Source GM Grainne M. Cemeteries Administrator Government Administration Used the software for: 2+ years ### "Plotbox Review" June 5, 2024 5.0 Plotbox makes my daily working life alot easier with all records being available at the touch of a button. I would be lost now without this system. Pros what I like most about Plotbox is how easy it is to use and manage. All my records are in one place and I can access these records easily anytime and anywhere. Also the team at Plotbox are 1st Class, always pleasant, friendly and very helpful. Cons There is nothing I don't like about Plotbox. Review Source EW Emma W. Program Coordinator Hospital & Health Care Used the software for: 2+ years ### "Grateful to have PlotBox" February 1, 2024 4.0 We got PlotBox in 2019, right before the Pandemic. We were excited about it because it seemed so much more modern and effective than our previous software. But honestly, we got it in the knick of time! I don't know what we would have done without it during the pandemic! Being sent home, with no access to our paper records - we would not have been able to serve our families had we not had PB on our home computers. Being able to look up records, grave availability, contact info - it was really a life saver for us! And the more we use it and enter information into it, the better it gets. Pros I feel like it's user-friendly and pretty intuitive. Like any new software, you have to get used to it, but it has truly made our lives easier. And we don't even use all the features! The customer service folks are great - both our "assigned" person and the people on the chat. I feel like every time we have a training/customer service call I really learn something new and about some cool feature. When we started we were doing the bare minimum to get through the pandemic, but now we are discovering so many more cool features and time saving elements of the program. Cons There is always room for improvement, and no one program is going to immedately meet the demands of every user. But PB is really good about taking feedback and implementing it. They really do listen to our needs and often can make changes to suit us. I do wish it was a little more historic records/genealogically inclined. Our cemeteries are all historic and part of what we do is genealogy and research. PB isn't really set up for that, but I think they are working on that and making some progress towards that. Review Source MK Michael K. Bereavement Services Manager and Registrar Environmental Services Used the software for: 6-12 months ### "Plotbox Review Six Months In " January 19, 2024 4.0 It has not been a smooth ride to be honest, partly because of the lack of time my team had to get fully on board before the live date. We did not seem to be as ready as we could have been, so we did as much as we could on the old system which unfortunately set us back further that if we had left it. Pros Mapping and search facility...................... Cons The fact every grave has a Row, we do not use Rows in our plotting except in one cemetery. I would gladly lose the Row# in a heartbeat. Review Source sG stephen G. Vice President of Corporate Strategies Real Estate Used the software for: 2+ years ### "Arkansas Memorial Gardens Cemetery" May 30, 2023 5.0 Scheduling services, finding Graves, finding headstones. etc. Pros The best thing about Plotbox is the ability to find and schedule services so quickly. Cons Although I understand that updates are necessary, many updates seem to disrupt things that are already working. Reason for choosing Plotbox Really like the ease of use Review Source Response from Plotbox June 16, 2023 Hi Stephen Thankyou for taking the time to give us a review! So glad you are finding benefit in working with us! We are always working to find better ways to make any necessary updates as smooth as possible and we really appreciate your feedback on this. Have a lovely day, speak soon Jodie SR Sylvia R. Family Resources Manager Religious Institutions Used the software for: 2+ years ### "Making it Easier" March 11, 2020 5.0 I love being able to pull up a preneed contract immediately when you type in the owner name. In software we used before, we had to go to the vault to find index cards to locate information. I also enjoy being able to review the reports at the end of the month. Easier to manage the items that are being sold, review the sales agent contributions and overall sales reports in general. Much easier to review! Our cemetery is 300 acres and Plotbox's mapping makes it easier to find a grave before you leave the office! You already have an idea where you need to go. Overall we made a great switch over to Plotbox. Pros The use of this software makes easier to meet with a customer in an office and literally select a location for the map, start the paperwork for signing and contract for purchase all in your office. Our employees enjoy being able to expedite the process. The software we used before was very dated and this change make a huge difference for them. The help desk is very friendly and very patient when you need help. Cons Like any software transition, it does requires patience to get through the training and the changes. Not knowing where to find the information you need. The concerns always start at the beginning but eventually soar into becoming second nature once using the program. Review Source ET Emma T. Bereavement Services Manager Government Administration Used the software for: 6-12 months ### "Excellent Product and Team " June 5, 2023 5.0 I would highly recommend Plotbox. It is a super system for cemeteries & crematorium administration, the mapping feature is amazing. I think it is a system that will only continue to develop. Pros The amount the system can do is fantastic. We use it for Cemeteries & Crematorium Administration. Once you have the training and have been working the system, it is a super to use.The mapping feature is great and it very helpful for the public searches for burials. Cons It does take a little time to get the way of it - like any new system. It has taken a little time to get the way of searching records - burials, plots etc.. but you do find your own way to navigate the system, to suit how you work. Review Source Response from Plotbox August 15, 2023 Thank you so much for your kind review, it is so great to hear how well you and the team are doing! Dawn IB Isak B. Manager Cemeteries Crematorium Government Administration Used the software for: 2+ years ### "Product Review" January 29, 2024 5.0 A very good product and good service backing it up. Pros It is user friendly and PlotBox is adapting with new developments and trends. Cons All functionality is good, nothing that I don't like. Review Source KB Karen B. General manager Consumer Services Used the software for: Less than 6 months ### "Two thumbs up for Plotbox" May 25, 2023 5.0 So far we are having a very positive experience with the software. The longer we use it the more comfortable we are in making it our own and finding our shortcuts. Pros The process is user friendly. The support staff is great. Integrating previous files into the program is not difficult. Cons We thought images and maps were more closely related. We didn't realize that we were going to have to take each image and download it ourselves. Reason for choosing Plotbox The experience with the sales person was much better with Plotbox. Review Source KM Kathy M. Administrative Assistant Hospitality Used the software for: 1-2 years ### "Cemetery Management" January 25, 2024 5.0 It has been great. I enjoy working with the team. Plotbox is very easy to use. Pros Plotbox is very user friendly and practical. Cons I jhave not problems with Plotbox. If an issue arises, the team is right on it. Review Source DE Denis E. Family Service Advisor Individual & Family Services Used the software for: 1-2 years ### "Family Service Advisor" January 18, 2024 5.0 Pros It is easy to use and makes my job easier. Cons It is cloud based and sometimes has slow processing time. Review Source EM EUNAN M. Grounds & Cemeteries Manager Government Administration Used the software for: 2+ years ### "Plotbox experience" April 24, 2020 5.0 Its makes managing burials and record keeping much more efficient. Pros It is very easy to use and support provided is excellent. Cons There are additional fields that would benefit when doing memorial safety testing and the FD portal would benefit from a text alert to the relevant officer. Review Source MS Margaret S. Officer Used the software for: 1-2 years ### "Unbelievable customer support! " June 29, 2017 5.0 The user friendly data entry is a plus for our team. We can enter the data, print a copy for the customer and have the contract completed in a matter of minutes. My Director of Operations, and I would prefer to be sitting in front of a customer instead of being bogged down with paperwork. Pros Plotbox continues to change and update periodically to make the software better. The team listens and acts promptly to the request. The software can be customized for a particular need and is completed by the Plotbox team in a timely manner. I can always get an answer without waiting days! Cons Entry of the date gets me. I seem to forget to enter the year 1st. Also I prefer the system to save automatically a draft of my work in case I am interrupted and fail to do so prior to leaving my office. Not much to report here. Review Source Response from Plotbox June 30, 2017 Margaret, it has been an absolute pleasure for our team to work with yourself and Charlie over the last couple of years. 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