Who Uses This Software?

We provide the perfect tools for customer communities, marketing, research and innovation communities. We help community managers that just started, as well as the seasoned professionals.


Average Ratings

27 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
    See pricing details
  • Pricing Details
    There a 2 Personal plans, 2 Professional plans, and 2 Premium plans.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • CMNTY
  • cmnty.com
  • Founded 2007
  • United States

About CMNTY Platform

CMNTY is a powerful online platform used by today's most innovative brands and marketing research agencies to build customer insights communities. Through continuous dialogue with customers in dedicated online platforms, brands develop a deeper understanding of the motivations and desires of the people they serve.


CMNTY Platform Features

  • Content Management
  • Content Moderation
  • Discussions / Forums
  • Event Management
  • Group Management
  • Ideation / Crowdsourcing
  • Member Directory
  • Membership Management
  • Social Media Management
  • Website Management

CMNTY Platform Reviews Recently Reviewed!


We adopted the platform as our "new Intranet with extranet capabilities" and it works well for that!

May 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to learn. Like LEGO. Slick but not overdone layout & design capabilities. Great functionality for nice price. Though the platform was not primarily designed for the use we do and see growing, it fulfills most of our needs. We also see @ feel great adoption bij CMNTY company and support. So we trust we find our grow path together.

Cons: We are up to use it with quite a lot of fora & blogs. The directory structure could be more flexible (harmonica functionality). Also a bit more design functionality per blog/forum would be nice. From the information sharing point of view we'ld like to bring more variety in visualisation (like magazines do). Also we are in need of a better/extendable/lay-outable member profile page/stamp per member.

Overall: communication in the team without central persons having to catalyze is great, it connects our virtual team. and it provides us with a logical (cloud based and allways access-able) platform for all our information, questions and idea sharing needs.

Vendor Response

by CMNTY on May 25, 2017

Hi Douwe! Thank you for making the comparison with LEGO. That's a huge compliment to us! You'll also be happy to hear that improvements to the discussion structure you mentioned are to be expected soon. We'll let you know when that is released. Thank you so much for taking the time to review our software, and we hope your community keeps adding the value you are already getting from it!

Easy and professional

Jan 27, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is easy to use and to publish directly relevant content. The cmnty has a proffesional look and feel and a lot of features. The service is direct and personal.

Cons: The passwords requirements of 10 items and the pricing model above 250 users is expensive.
the webshop tooling I would like an automated forward systems that gives you a signal when somebody is purchasing a product

CMNTY Platform is a perfect platform that has allowed our small trainer really interact!

Nov 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: CMNTY Platform is easy to set up and very friendly/intuitive to use platform. No need to special training to admins or users. Perfect!

Cons: It took me some time to understand how the set up menus are organized. It is a different approach for the set up areas. But, once we get it, it is easy to set it up.

Overall: All in one place - communicating, sharing, and receiving requests from our users.

AMAZING community platform for those looking for ease and high functionality!

Jan 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's intuitive to use, modern in style, and has everything one could want in a community platform. I looked for MONTHS trying to find an online platform to host my monthly membership community and nothing ever came close to CMNTY.

Cons: The price is a bit high. But is SO worth it for everything you get and the time you save. Spent so many hours just trying to figure out how to set things up on other platforms, but got the hang of CMNTY right away.

Certainly the most user friendly platform I have experience. I highly recommend it.

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Intuitive and simple. It is also great value for money. The level of one to one support is exceptional.

Cons: Not the software itself, but the set up guidance notes were not easily found. However, that has now changed.

Overall: It allowed our organisation to quickly and easily create a reliable central communication hub.

Good platform that serves our needs .

Sep 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: the main reason we decided to use CMNTY is because of the gamification element embedded in the platform, that perfectly serves our needs. I also like that the platform is relatively easy to use and the responsiveness of the support team, that will always help you out.

Cons: As a basic user, I sometimes feel like the limited personalization options (design wise) are restraining me in creating the best possible platform for my needs. More design options would be great. Also, I would love for CMNTY to have an app for android/iOS, as most of our target group are smartphone users.

Depending on your needs and use case it's a good product

Sep 20, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's very easy to setup and use. The gamification elements are good and the feature set is nice if you don't have complex needs and expectations. The support team is very responsive.

Cons: For a community building platform, there's some core functionality (like threaded replies, reply tracking, user-level statistics) that are either unavailable or require a higher level subscription. Since they're essential to getting a community off the ground not including them in the basic package can mean the difference between a community growing or stalling. Obviously, that's pretty important.

Very easy to setup!

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That I'm able to customise it the way I want. I also love the look of the interface and the use of images and attachments in posts.

Cons: I find that the price difference between starter and regular is quite steep, as a small business I need to be able to afford this.

Overall: Higher user engagement and brand building

We used CMNTY for our recent 2-day virtual event, and currently use it for my membership group.

Nov 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to onboard clients, I can allow certain clients to see certain forums while others see other forums, chat is included, members can collaborate, gamification features are fun, customized profile questions are available, ,

Cons: Very little. I'd like to have some of the more advanced features like export, available at the lower price tiers, but wouldn't we all? I'd love to be able to schedule emails, but most platforms don't offer this either.

I finally found a platform that could support my community in connecting and collaborating

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's intuitive to work with as an administrator and user. There's an easy to access Help Center that has answered most questions I have. I like all the features - that my members can have profiles, message each other, contribute to forums, polls, collaborate and use a webshop. It has features that I couldn't find anywhere else for this price range. The customer service has been very attentive and reliable.

Cons: At the basic plan I can't customize as much as I would like. For instance the formatting on my Home page is not that attractive, and I can't add a customized page.

Overall: The ability to connect my community with one another at an affordable price range.

Vendor Response

by CMNTY on May 05, 2017

Hi Michelle! Thank you so much for taking the time to review our software. Glad to hear this was a great solution for you and looking forward to watching your community grow!

Capterra-loader

Very intuitive.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was looking for an interface to serve as a hub for about 100 nonprofit clients. CMNTY offers a beautiful interface. Very modern looking. I was easily guided in the setup process. I was literally up and running in under an hour.

Cons: I would have loved to see some tutorials. The opening video while the site was being built was a nice touch but I learn better by video.

Overall: Was able to organize a large group of clients.

Capterra-loader

New to Community and really like how easy it is to use with a full support resource available at our

Apr 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Designed for ease of use. Great visual experience. Customization is very easy to achieve. Great pricing. Online support documentation is great.

Cons: We have just starting using the platform, so at our early stage of development we have not found any cons to report.

Overall: We are using the platform as a tool with our member community. Community allows us to effectively communicate our companies features and benefits to thousands across the US.

CMNTY has excellent customer service and many community options--help when you need it!

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are so many options and features, and there are help articles on each feature. We are just launching our community, and I will be able to add new things for the community to explore and use. I started off with one poll and one questionnaire, but I will be adding gamification and step boards next month. I feel like we will be able to expand this platform and keep it fresh long-term.

Cons: I'm wanting to integrate with some platforms that are not options yet in CMNTY-- but we have been working with the customer service on hearing about plans for future integration.

Overall: We found a platform that would work to create an online community, work internationally, and help connect a large group of people in a meaningful way.

Top notch tool for community management, some lack of lists management

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very userfriendly interface, clear oversight on all activities. Ability to log in as a community member to preview how it looks, and switch back to management side at a single mouse click.

Cons: It is a petty that CMNTY does not contain a better list management system in which we can filter down on specific member sociodemographic items (free fields we introduce in the profile). This is the reason why we aren't using CMNTY to manage our consumer database.

Overall: Satisfied customer, to whom we suggested the tool as a means for her specific questions (setting up an online discussion forum)

Vendor Response

by CMNTY on July 21, 2017

Hi Stefaan, Thank you so very much for taking time aside to leave a review! Great to hear you found the CMNTY platform user friendly (that is super important to us!) and our team will look into your additional feedback.

Great sales experience. Product is excellent

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Design is fantastic.

The mobile design and UX is a real plus.

The Ease of admin makes life easier.

The options and tools within the community are very sophisticated.

Cons: cost - starting cost is expensive.

Social login not easy to implement - should be a basic feature.

a email templates would be better.

using short URL in emails

Overall: I was able to build a community for our members in 1 day that looked professional, was branded as my company and could offer multiple content options

Vendor Response

by CMNTY on June 09, 2017

Hi Paul, Your review is much appreciated, thank you on behalf of our entire team! Everybody here is thrilled you are having a fantastic experience with CMNTY - from the design, to the ease of use, to the communication with our team glad this was all amazing for you.

Capterra-loader

Best community building software we have found

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how easy it is to use.
It is also beautiful, easy to customize and a wonderful alternative to the dreaded FB groups I have been stuck using.

Cons: Currently, we don't have the need to jump to a higher user count and pay more but if we did it is a large leap financially. MIGHT be an issue down the road.

Pleased so far

Aug 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: There are different modules that do different things like challenges, forum, chat, etc. The software is easy to use once you figure it out (moderate learning curve). Customer support is superb.

Cons: Not being able to tag members (@) is a major concern but we are able to quote members which trigger their attention.

Capterra-loader

Excellent online solution for customer group

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We are running a small online group (150 users) for our best customers, and the basic version of CMNTY was a tremendous solution. Very reasonable price, great features, and easy to use. Overall it's a pretty fantastic solution for our needs.

Cons: Maybe the only con is the mobile version could be improved.

I am BEYOND excited about this platform. It is SUPER simple to use and very effective!

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how simple it is to customize, how responsive and helpful the customer service/ reps are, how very teachable it is.

Cons: I only wish that there was a group of Cmnty users to share best practices. This would allow me to get the MOST out of the software faster.

Best platform out there for the cost

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I did a lot of research trying out different platforms for my community group and I found CMNTY Platform to be the best aesthetically, functionally and price-wise. Since signing up I have found the support to be very helpful and encouraging. The platform is easy to use, fun to participate in and inspiring for everyone involved. There are tons of different features and even incentives to get people to participate. I feel confident I made the right choice.

Cons: The only thing missing for me is a built-in calendar, but there is an option to link in a Google Calendar.

Even though I'm a new user, CMNTY platform seems like exactly what we need.

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy enough to set up, compared to others more advanced but complex platforms targeted to research agencies. Yet it has plenty of tools and options to choose from. And the support is super helpful. Whatever you need - just ask. Also tools that could be applied whatever one needs (pools, forums, activities, image sharing etc.)

Cons: Obviously, I would be happy for more languages, and perhaps some templates for easy set up depending what community one needs.

It's seamless and easy to set up and manage.

Jul 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The mobile friendly platform. The clients I wish to add to the platform are mostly on their phones and this is greatly helpful. The desktop is also very user friendly.

Cons: More advise on setting up an online community (although this could be that I just haven't taken advantage of what you already provide)

Overall: Simplicity. Ease of set up. Ease of use by members.

Vendor Response

by CMNTY on July 21, 2017

Hi Scott, We really appreciate the review! Our entire team is happy to learn your satisfaction with the mobile platform. We understand the importance of mobile capability in this day and age so it's important to us that your clients have that working successfully. Regarding finding help setting up an online community, we do have a thorough help center as well as a new checklist feature available in trials to guide you along the way. However we are always looking to improve so thank you for the feedback.

This has been a wonderful experience. The features are many, and the value for money.

Jan 30, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Better value for money than Flock or Slack which I have tried before! And the functionalities are perfect too such as with newsletters, in-messaging app etc.

Cons: The many benefits are better used for someone that has far more knowledge than me. I have had to use customer services many times (a great team!) and also ask for friends' support who have more advanced skills.

Slick, simple to use, great support behind the scenes.

May 23, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's back end functionality is quite simple to navigate once you get a handle of it. It's easy to customise and only took me half a day to set up.

Cons: Although there's a lot of functionality (which is great), what we wanted to use it for was very simple so we didn't need a lot of functionality.

easy WSYWIG for non-tech users.

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: easy to use. Like the gamification aspect and the challenge/rewards/badge system. I also like the polling system.

Cons: sometimes can be clunky in terms of interface. Can look more modern than the existing UI. Wish it had more integrations with other blogging platforms.

Easy to use platform, customizable, and good value for money when using it for ad-hoc research.

Aug 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Very easy to use, very easy to make it look good. Only experiences are with ad-hoc, short research projects, but it's served its purpose well.

Cons: Got a few complaints about mobile use of the platform. Doesn't perform well on mobile phones and tablets. Exporting data also isn't as straightforward as it could be.

Intuitive program with a lot of features to create a connected community.

Mar 29, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the customization and the ability to design it the way you want to. I also like the different widgets available and integration with other programs.

Cons: There was a bit of a learning curve to design the community and get everything set-up, but the customer support was great.