# CMNTY Platform Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CMNTY Platform Software - reviews, pricing plans, popular comparisons to other Community products and more. Source: https://www.capterra.com/p/145102/CMNTY-Platform --- # CMNTY Platform Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CMNTY Platform ## What is CMNTY Platform? CMNTY Platform by MarketResponse is a highly intuitive online research platform that offers seamless project-based and continuous insights communities. It includes panel recruitment, qualitative and quantitative research, video focus groups, moderation, and AI-driven data analysis. Professional services allow for DIY to full-service project assistance. ## What is CMNTY Platform used for? [Market Research](https://www.capterra.com/market-research-software/)[Community](https://www.capterra.com/community-software/) Top alternative Featured Overall rating Based on 35 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $499 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CMNTY Platform?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://cmnty.com&name=CMNTY Platform) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CMNTY Platform 4.6 (35) VS. [4.8 (476)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting Price $499 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (35) Ease Of Use 4.9 (101) Value For Money 4.5 (35) Value For Money 4.8 (77) Customer Service 4.8 (35) Customer Service 4.7 (92) ## CMNTY Platform alternatives [4.6 (2,317)](https://www.capterra.com/p/151962/SEMrush/reviews/) Starting price $139.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (954)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (451)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/145102/CMNTY-Platform/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Data Import/Export 3.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Import and export data to and from software applications Survey Builder 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Create and manage surveys Reporting/Analytics 2.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Discussions/Forums 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Online forums/groups where users can ask questions, share ideas, best practices, etc. Panel Management 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Conduct and manage panel discussions for the purpose of market research API 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases CMNTY Platform 30 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Compare key metrics for the business against prominent players in the industry Communicate using direct chat or messages within the system Manage and track all internal and external communication conducted via calls, email, text, or chat Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Tailored or customizable questions for more targeted and relevant data collection Import and export data to and from software applications Online forums/groups where users can ask questions, share ideas, best practices, etc. Manage, store and organize emails within the system or via third-party apps Market research conducted via in-person interviews Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Games or game-like elements to track progress and reward accomplishments Organize and edit a group of people's policy and members The creation, development, and sharing of potentially innovative new ideas Comprehensive list that contains information and details of all the members associated with a particular organization or group Database of members to track personal information of individuals and families Controls/tools to moderate the session Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Conduct and manage panel discussions for the purpose of market research Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Apply statistical/mathematical models to sets of data Create and manage surveys Manage sample of audience for conducting market research surveys Create and administer polls and surveys Get Advice We can help you find the software with the features you need. Features 4.4 (35) 4.4 Based on 35 reviews ## Pricing Value for money 4.5 (35) Free Trial Basic $499.00 Per Feature,Per Month Value for money 4.5 (35) 4.5 Based on 35 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (35) 4.8 Based on 35 reviews ## User reviews Overall rating 4.6 Based on 35 reviews Filter by rating 5(21) 4(13) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent MB Matthew B. Partner Market Research ### "Excellent platform for insight generation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 5, 2024 We have only had very positive experiences using CMNTY. We have used it for pre-work exercises and diaries, moderating and forums -- all of which have worked together seamlessly and generated great insights. The team at CMNTY is also very supportive, attentive and great to work with. Pros Excellent design, which has served to fully engage respondents in all the studies we have undertaken. Functionality is intuitive and the landing page and all other pages have been well-designed and serve to get the best from respondents. It is easy too from a moderator perspective, especially when it comes to sharing stimulus materials. Cons Not much, its been perfect for what we've needed from it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Marie L. Director, Consumer Insights Health, Wellness and Fitness ### "CMNTY Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 17, 2024 I was very satisfied overall considering I was able to launch an Insights Community in a couple of weeks and I gained very valuable insights from this project. Pros Has all the basic functionality needed to run an Insights Community. Great value. Useful functionality to create dynamic segments. Great customer service and support in helping address questions. Cons Could be easier to use. Was hoping for analysis to be a little easier to do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Matias R. Director de Proyectos Market Research ### "CMNTY Platform: A Comprehensive Tool for Market Research with Room for Improvement" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 14, 2024 Overall, I think CMNTY is a very useful platform that provides basic tools for market research. I also believe it adds value to companies operating in the field with a digital vision of research and mixed techniques (qualitative and quantitative). In terms of visualization, I find it a bit outdated. While it is customizable, I think there are few customization options, especially in the mobile view. Nevertheless, it's a platform I would recommend to my colleagues; it effectively covers everything related to research and is a great alternative in the Chilean market. Pros What I like the most about CMNTY is the customer service they provide. All the consultations and standing meetings are very valuable for the knowledge we can have in our projects. Especially noteworthy is the assistance from \[sensitive content hidden\], and I would like to thank him for all the patience he has shown throughout our 2 years of projects. Additionally, it's a platform that can provide many tools for market research and manage them in one place. While it's not as intuitive because everything is in English (not my first language), I can still manage the information correctly and accurately. Furthermore, I have had very good results in my business; this platform has allowed me to excel professionally in the company I currently work for. Cons While most of what CMNTY offers is good, I believe there are opportunities for improvement, especially in survey creation and report generation. One thing I haven't been able to achieve is getting my clients to view the community's automatic reports because they have to be users to access them. This is something I haven't been able to integrate, and additionally, the analysis tends to be somewhat basic (only frequencies), and I can't add interpretations or conclusions to each of these cases. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Sandra R. Senior Panel Specialist Market Research ### "Satisfied overall" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 9, 2024 We use CMNTY mainly as a tool for setting online discussion forums on specific targets of our panel members. Overall, it offers satisfying service and help center is always available. Both admins and users can jump right in thanks to the platform's intuitive design. Plus, it offers a modern interface that's easy on the eyes. Pros CMNTY offers a user-friendly interface, also we can schedule activities not only daily but showing activities differentiating user groups. This way we can create specific forums and control which users or user groups have access to them. Cons Creating identical discussions for different target groups requires manually setting up each activity, you can’t duplicate. While CMNTY is user-friendly, this might take additional time if you need to replicate existing discussions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JN John N. President Research ### "Great people to work with " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 2, 2024 We came in contact with CMNTY during the pandemic when everyone and their brother advertised they could do on-line focus groups. CMNTY was the only platform that truly came through for us at a reasonable price. They have consistently provided a high level of customer service, working through the kinks and developing a better and better product over the years. Pros Easy to use and enough functionality to get the job done in a DIY context. Cons Nothing really to dislike at all. It works. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Michael R. Studio Director Real Estate ### "Online Community Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 22, 2018 So far, my experience has been positive overall. We are still in the build-out phase and have not gone live with it yet, so more will develop in the coming months. Pros Pretty user-friendly, relatively easy to navigate, very customizable, and has plenty of various features to play around with. Cons If you are not familiar with webpage customization, navigating the configuration and layout settings can be a bit tricky, and if you aren't paying for a subscription to the higher-level tiers of service, you are not given the same level of customer support in building out your platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michael A. M. Director of Assessment Higher Education ### "Interesting tool" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 August 14, 2018 Pros So many possibilities when it comes to potential user interaction. Makes something that was typically only available for big companies accessible for everyone. Cons Hard to use. Many different nooks and crannies that are hard to get to. Took me a few days just to understand what I was looking at. Its also priced way too high. Maybe reduce the features and lower the price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Jay J. Senior ### "It was a good overall experince" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 2, 2018 Pros Very easy to use and lots of ways to design the community. Customer service was really good and I would recommend it to anyone Cons The pricing is a little high, but it appears to be the going rate. I noticed when I shopped around I found that this is starting to be the going rate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ST Stephanie T. Head of RMIT Activator, Innovate ### "Slick, simple to use, great support behind the scenes." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 24, 2018 Pros It's back end functionality is quite simple to navigate once you get a handle of it. It's easy to customise and only took me half a day to set up. Cons Although there's a lot of functionality (which is great), what we wanted to use it for was very simple so we didn't need a lot of functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Loretta B. President and CEO ### "New to Community and really like how easy it is to use with a full support resource available at our" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2018 We are using the platform as a tool with our member community. Community allows us to effectively communicate our companies features and benefits to thousands across the US. Pros Designed for ease of use. Great visual experience. Customization is very easy to achieve. Great pricing. Online support documentation is great. Cons We have just starting using the platform, so at our early stage of development we have not found any cons to report. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/145102/CMNTY-Platform/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)