# CMNTY Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CMNTY Platform the right Community solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145102/CMNTY-Platform/reviews --- CMNTY Platform 4.6 (35) [View alternatives](https://www.capterra.com/p/145102/CMNTY-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CMNTY Platform Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews MB Matthew B PartnerMarket Research, 2 - 10 employeesUsed the software for: More than 2 years. “Functionality is intuitive and the landing page and all other pages have been well-designed and serve to get the best from respondents. “ September 5, 2024 MR Matías R Director de ProyectosMarket Research, 51 - 200 employeesUsed the software for: 1-2 years. “In terms of visualization, I find it a bit outdated. While it is customizable, I think there are few customization options, especially in the mobile view.“ May 14, 2024 MR Matías R Director de ProyectosMarket Research, 51 - 200 employeesUsed the software for: 1-2 years. “Additionally, it's a platform that can provide many tools for market research and manage them in one place. While it's not as intuitive because everything is in English (not my first language), I can still manage the information correctly and accurately.“ May 14, 2024 SR Sandra R Senior Panel SpecialistMarket Research, 11 - 50 employeesUsed the software for: 1-2 years. “Both admins and users can jump right in thanks to the platform's intuitive design. Plus, it offers a modern interface that's easy on the eyes.“ May 9, 2024 MR Matías R Director de ProyectosMarket Research, 51 - 200 employeesUsed the software for: 1-2 years. “What I like the most about CMNTY is the customer service they provide.“ May 14, 2024 ## Showing most helpful reviews Showing 1-25 of 35 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kimberly A. Founder & CEO Used the software for: Less than 6 months ### "Very intuitive." January 9, 2018 5.0 Was able to organize a large group of clients. Pros I was looking for an interface to serve as a hub for about 100 nonprofit clients. CMNTY offers a beautiful interface. Very modern looking. I was easily guided in the setup process. I was literally up and running in under an hour. Cons I would have loved to see some tutorials. The opening video while the site was being built was a nice touch but I learn better by video. Review Source MB Matthew B. Partner Market Research Used the software for: 2+ years ### "Excellent platform for insight generation" September 5, 2024 5.0 We have only had very positive experiences using CMNTY. We have used it for pre-work exercises and diaries, moderating and forums -- all of which have worked together seamlessly and generated great insights. The team at CMNTY is also very supportive, attentive and great to work with. Pros Excellent design, which has served to fully engage respondents in all the studies we have undertaken. Functionality is intuitive and the landing page and all other pages have been well-designed and serve to get the best from respondents. It is easy too from a moderator perspective, especially when it comes to sharing stimulus materials. Cons Not much, its been perfect for what we've needed from it Review Source Michael A. M. Director of Assessment Higher Education Used the software for: I used a free trial ### "Interesting tool" August 14, 2018 3.0 Pros So many possibilities when it comes to potential user interaction. Makes something that was typically only available for big companies accessible for everyone. Cons Hard to use. Many different nooks and crannies that are hard to get to. Took me a few days just to understand what I was looking at. Its also priced way too high. Maybe reduce the features and lower the price. Review Source MR Matías R. Director de Proyectos Market Research Used the software for: 1-2 years ### "CMNTY Platform: A Comprehensive Tool for Market Research with Room for Improvement" May 14, 2024 5.0 Overall, I think CMNTY is a very useful platform that provides basic tools for market research. I also believe it adds value to companies operating in the field with a digital vision of research and mixed techniques (qualitative and quantitative). In terms of visualization, I find it a bit outdated. While it is customizable, I think there are few customization options, especially in the mobile view. Nevertheless, it's a platform I would recommend to my colleagues; it effectively covers everything related to research and is a great alternative in the Chilean market. Pros What I like the most about CMNTY is the customer service they provide. All the consultations and standing meetings are very valuable for the knowledge we can have in our projects. Especially noteworthy is the assistance from \[sensitive content hidden\], and I would like to thank him for all the patience he has shown throughout our 2 years of projects. Additionally, it's a platform that can provide many tools for market research and manage them in one place. While it's not as intuitive because everything is in English (not my first language), I can still manage the information correctly and accurately. Furthermore, I have had very good results in my business; this platform has allowed me to excel professionally in the company I currently work for. Cons While most of what CMNTY offers is good, I believe there are opportunities for improvement, especially in survey creation and report generation. One thing I haven't been able to achieve is getting my clients to view the community's automatic reports because they have to be users to access them. This is something I haven't been able to integrate, and additionally, the analysis tends to be somewhat basic (only frequencies), and I can't add interpretations or conclusions to each of these cases. Review Source DB Douwe B. managing director Information Services Used the software for: 6-12 months ### "We adopted the platform as our "new Intranet with extranet capabilities" and it works well for that!" May 15, 2017 4.0 communication in the team without central persons having to catalyze is great, it connects our virtual team. and it provides us with a logical (cloud based and allways access-able) platform for all our information, questions and idea sharing needs. Pros Easy to learn. Like LEGO. Slick but not overdone layout & design capabilities. Great functionality for nice price. Though the platform was not primarily designed for the use we do and see growing, it fulfills most of our needs. We also see @ feel great adoption bij CMNTY company and support. So we trust we find our grow path together. Cons We are up to use it with quite a lot of fora & blogs. The directory structure could be more flexible (harmonica functionality). Also a bit more design functionality per blog/forum would be nice. From the information sharing point of view we'ld like to bring more variety in visualisation (like magazines do). Also we are in need of a better/extendable/lay-outable member profile page/stamp per member. Review Source Response from CMNTY May 25, 2017 Hi Douwe! Thank you for making the comparison with LEGO. That's a huge compliment to us! You'll also be happy to hear that improvements to the discussion structure you mentioned are to be expected soon. We'll let you know when that is released. Thank you so much for taking the time to review our software, and we hope your community keeps adding the value you are already getting from it! SR Sandra R. Senior Panel Specialist Market Research Used the software for: 1-2 years ### "Satisfied overall" May 9, 2024 4.0 We use CMNTY mainly as a tool for setting online discussion forums on specific targets of our panel members. Overall, it offers satisfying service and help center is always available. Both admins and users can jump right in thanks to the platform's intuitive design. Plus, it offers a modern interface that's easy on the eyes. Pros CMNTY offers a user-friendly interface, also we can schedule activities not only daily but showing activities differentiating user groups. This way we can create specific forums and control which users or user groups have access to them. Cons Creating identical discussions for different target groups requires manually setting up each activity, you can’t duplicate. While CMNTY is user-friendly, this might take additional time if you need to replicate existing discussions. Review Source VR Verified Reviewer Founder and Creator Used the software for: ### "AMAZING community platform for those looking for ease and high functionality!" January 1, 2018 5.0 Pros It's intuitive to use, modern in style, and has everything one could want in a community platform. I looked for MONTHS trying to find an online platform to host my monthly membership community and nothing ever came close to CMNTY. Cons The price is a bit high. But is SO worth it for everything you get and the time you save. Spent so many hours just trying to figure out how to set things up on other platforms, but got the hang of CMNTY right away. Review Source Nancy Jane S. Owner/Counselor Used the software for: Less than 6 months ### "Best community building software we have found" March 29, 2018 5.0 Pros I love how easy it is to use. It is also beautiful, easy to customize and a wonderful alternative to the dreaded FB groups I have been stuck using. Cons Currently, we don't have the need to jump to a higher user count and pay more but if we did it is a large leap financially. MIGHT be an issue down the road. Review Source Adam G. Chief Financial Officer Entertainment Used the software for: Less than 6 months ### "Excellent online solution for customer group" November 10, 2017 5.0 Pros We are running a small online group (150 users) for our best customers, and the basic version of CMNTY was a tremendous solution. Very reasonable price, great features, and easy to use. Overall it's a pretty fantastic solution for our needs. Cons Maybe the only con is the mobile version could be improved. Review Source VR Verified Reviewer Founder & CEO Used the software for: Less than 6 months ### "easy WSYWIG for non-tech users. " March 8, 2018 4.0 Pros easy to use. Like the gamification aspect and the challenge/rewards/badge system. I also like the polling system. Cons sometimes can be clunky in terms of interface. Can look more modern than the existing UI. Wish it had more integrations with other blogging platforms. Review Source SC Scott C. Owner Religious Institutions Used the software for: Less than 6 months ### "It's seamless and easy to set up and manage." July 20, 2017 5.0 Simplicity. Ease of set up. Ease of use by members. Pros The mobile friendly platform. The clients I wish to add to the platform are mostly on their phones and this is greatly helpful. The desktop is also very user friendly. Cons More advise on setting up an online community (although this could be that I just haven't taken advantage of what you already provide) Review Source Response from CMNTY July 21, 2017 Hi Scott, We really appreciate the review! Our entire team is happy to learn your satisfaction with the mobile platform. We understand the importance of mobile capability in this day and age so it's important to us that your clients have that working successfully. Regarding finding help setting up an online community, we do have a thorough help center as well as a new checklist feature available in trials to guide you along the way. However we are always looking to improve so thank you for the feedback. JG Jorrik G. Qualitative researcher Used the software for: Less than 6 months ### "Easy to use platform, customizable, and good value for money when using it for ad-hoc research. " August 22, 2017 4.0 Pros Very easy to use, very easy to make it look good. Only experiences are with ad-hoc, short research projects, but it's served its purpose well. Cons Got a few complaints about mobile use of the platform. Doesn't perform well on mobile phones and tablets. Exporting data also isn't as straightforward as it could be. Review Source JN John N. President Research Used the software for: 2+ years ### "Great people to work with " May 2, 2024 5.0 We came in contact with CMNTY during the pandemic when everyone and their brother advertised they could do on-line focus groups. CMNTY was the only platform that truly came through for us at a reasonable price. They have consistently provided a high level of customer service, working through the kinks and developing a better and better product over the years. Pros Easy to use and enough functionality to get the job done in a DIY context. Cons Nothing really to dislike at all. It works. Review Source ML Marie L. Director, Consumer Insights Health, Wellness and Fitness Used the software for: Less than 6 months ### "CMNTY Experience" May 17, 2024 4.0 I was very satisfied overall considering I was able to launch an Insights Community in a couple of weeks and I gained very valuable insights from this project. Pros Has all the basic functionality needed to run an Insights Community. Great value. Useful functionality to create dynamic segments. Great customer service and support in helping address questions. Cons Could be easier to use. Was hoping for analysis to be a little easier to do. Review Source NS Nicolas S. owner Used the software for: 6-12 months ### "Easy and professional" January 27, 2018 5.0 Pros It is easy to use and to publish directly relevant content. The cmnty has a proffesional look and feel and a lot of features. The service is direct and personal. Cons The passwords requirements of 10 items and the pricing model above 250 users is expensive. the webshop tooling I would like an automated forward systems that gives you a signal when somebody is purchasing a product Review Source EM Edson M. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "CMNTY Platform is a perfect platform that has allowed our small trainer really interact!" November 2, 2017 4.0 All in one place - communicating, sharing, and receiving requests from our users. Pros CMNTY Platform is easy to set up and very friendly/intuitive to use platform. No need to special training to admins or users. Perfect! Cons It took me some time to understand how the set up menus are organized. It is a different approach for the set up areas. But, once we get it, it is easy to set it up. Review Source NR Nick R. Director Government Relations Used the software for: 6-12 months ### "Certainly the most user friendly platform I have experience. I highly recommend it. " July 19, 2017 5.0 It allowed our organisation to quickly and easily create a reliable central communication hub. Pros Intuitive and simple. It is also great value for money. The level of one to one support is exceptional. Cons Not the software itself, but the set up guidance notes were not easily found. However, that has now changed. Review Source CB Candis B. CEO Used the software for: Less than 6 months ### "Depending on your needs and use case it's a good product" September 20, 2017 4.0 Pros It's very easy to setup and use. The gamification elements are good and the feature set is nice if you don't have complex needs and expectations. The support team is very responsive. Cons For a community building platform, there's some core functionality (like threaded replies, reply tracking, user-level statistics) that are either unavailable or require a higher level subscription. Since they're essential to getting a community off the ground not including them in the basic package can mean the difference between a community growing or stalling. Obviously, that's pretty important. Review Source MB Manon B. Student Ambassador Manager Used the software for: Less than 6 months ### "Good platform that serves our needs ." September 14, 2017 4.0 Pros the main reason we decided to use CMNTY is because of the gamification element embedded in the platform, that perfectly serves our needs. I also like that the platform is relatively easy to use and the responsiveness of the support team, that will always help you out. Cons As a basic user, I sometimes feel like the limited personalization options (design wise) are restraining me in creating the best possible platform for my needs. More design options would be great. Also, I would love for CMNTY to have an app for android/iOS, as most of our target group are smartphone users. Review Source EV Etty V. CEO Arts and Crafts Used the software for: ### "Very easy to setup!" January 23, 2018 5.0 Higher user engagement and brand building Pros That I'm able to customise it the way I want. I also love the look of the interface and the use of images and attachments in posts. Cons I find that the price difference between starter and regular is quite steep, as a small business I need to be able to afford this. Review Source SL Sandi L. President Used the software for: 6-12 months ### "We used CMNTY for our recent 2-day virtual event, and currently use it for my membership group." November 26, 2017 5.0 Pros Easy to onboard clients, I can allow certain clients to see certain forums while others see other forums, chat is included, members can collaborate, gamification features are fun, customized profile questions are available, , Cons Very little. I'd like to have some of the more advanced features like export, available at the lower price tiers, but wouldn't we all? I'd love to be able to schedule emails, but most platforms don't offer this either. Review Source MS Michelle S. Founder Events Services Used the software for: Less than 6 months ### "I finally found a platform that could support my community in connecting and collaborating " May 5, 2017 5.0 The ability to connect my community with one another at an affordable price range. Pros It's intuitive to work with as an administrator and user. There's an easy to access Help Center that has answered most questions I have. I like all the features - that my members can have profiles, message each other, contribute to forums, polls, collaborate and use a webshop. It has features that I couldn't find anywhere else for this price range. The customer service has been very attentive and reliable. Cons At the basic plan I can't customize as much as I would like. For instance the formatting on my Home page is not that attractive, and I can't add a customized page. Review Source Response from CMNTY May 5, 2017 Hi Michelle! Thank you so much for taking the time to review our software. Glad to hear this was a great solution for you and looking forward to watching your community grow! LB Loretta B. President and CEO Used the software for: Less than 6 months ### "New to Community and really like how easy it is to use with a full support resource available at our" April 7, 2018 5.0 We are using the platform as a tool with our member community. Community allows us to effectively communicate our companies features and benefits to thousands across the US. Pros Designed for ease of use. Great visual experience. Customization is very easy to achieve. Great pricing. Online support documentation is great. Cons We have just starting using the platform, so at our early stage of development we have not found any cons to report. Review Source SG Sarah G. Administrator Religious Institutions Used the software for: Less than 6 months ### "CMNTY has excellent customer service and many community options--help when you need it!" December 6, 2017 5.0 We found a platform that would work to create an online community, work internationally, and help connect a large group of people in a meaningful way. Pros There are so many options and features, and there are help articles on each feature. We are just launching our community, and I will be able to add new things for the community to explore and use. I started off with one poll and one questionnaire, but I will be adding gamification and step boards next month. I feel like we will be able to expand this platform and keep it fresh long-term. Cons I'm wanting to integrate with some platforms that are not options yet in CMNTY-- but we have been working with the customer service on hearing about plans for future integration. Review Source SP Stefaan P. VP Sales, Marketing & Communications Market Research Used the software for: Less than 6 months ### "Top notch tool for community management, some lack of lists management" June 7, 2017 4.0 Satisfied customer, to whom we suggested the tool as a means for her specific questions (setting up an online discussion forum) Pros Very userfriendly interface, clear oversight on all activities. Ability to log in as a community member to preview how it looks, and switch back to management side at a single mouse click. Cons It is a petty that CMNTY does not contain a better list management system in which we can filter down on specific member sociodemographic items (free fields we introduce in the profile). This is the reason why we aren't using CMNTY to manage our consumer database. Review Source Response from CMNTY July 21, 2017 Hi Stefaan, Thank you so very much for taking time aside to leave a review! Great to hear you found the CMNTY platform user friendly (that is super important to us!) and our team will look into your additional feedback. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.