Who Uses This Software?

Vocalcom, a leading global provider of hosted and cloud call center software and sales acceleration technology for enterprises, inside sales, contact centers, BPOs, and collection agencies worldwide.


Average Ratings

18 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $65.00/month/user
  • Pricing Details
    No contracts or infrastructure costs.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Vocalcom
  • www.vocalcom.com/
  • Founded 1995
  • France

About All-in-One Cloud Call Center

Vocalcom is one of the foremost players in cloud contact center software and sales acceleration technology. Loved by 550,000+ users for its innovative design and useful functionality, Vocalcom powers 3,600+ companies worldwide such as McDonald's, Disney, and ITV, who are using Vocalcom cloud customer contact technology to drive a more effective sales team, and deliver an effortless and highly personalized customer service experience. Every time, and regardless of the channel.


All-in-One Cloud Call Center Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

All-in-One Cloud Call Center Reviews Recently Reviewed!

Great product & amazing support

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: The support team at Quality Connex is proactive and supportive to ensure the migration is smooth and tailored to your unique business requirements.

User Friendly , Easy to Use , excellent functionality.

Mar 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: Besides from being an all in one blended software, Vocalcom has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it.

Pros: In addition to this, the staff are very approachable, trust worthy and their knowledge within the industry is fantastic too.

Cons: I would have no issue in recommending their services to people I know. Well done guys, do keep it up!!

User Friendly , Easy to Use , excellent functionality.

Mar 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Besides from being an all in one blended software, Vocalcom has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it. I would have no issue in recommending their services to people I know. Well done guys, do keep it up!!

MOst flexible Cloud solution

Mar 22, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Total flexibility with low complexity. Deep process integrations. Excellent Scipting engine. Full channel support in one solution

Cons: Some documentation could be a little bit more detailed.

Recommendations to other buyers: always run a small and realistic POC with a good selection of your most important business needs

Great Flexibility means being able to evolve with the time

Feb 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The platform provides required flexibility so important in this new economy. Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year. Having a platform that allows you to evolve with the time is paramount.

Cons: Product documentation can be improved and made available online...

Recommendations to other buyers: Check out the Dynamic Script solution, it can be powerful.

Great platform flexibility

Feb 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The platform provides required flexibility so important in this new economy. Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year. Having a platform that allows you to evolve with the time is paramount.

Love the Salesforce intégration

Dec 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are very impressed with Vocalcom's system. We've grown 2-3 times since starting with Vocalcom sales acceleration platform. It embeds right into Salesforce, and that gives our sales team an edge. This is a great tool for any company to use if they are looking to increase efficiency, and fully integrate with Salesforce. The ease of use and effectiveness are key in our business. Everyone we have ever dealt with at Vocalcom have been both helpful and pleasant.

Pros: We have increased number of new customers and reduced the delay to sign Out contracts

Cons: We have found that this solution is very easy to launch and to use

Terrific sales acceleration platform backed by a great team

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The results are there. Higher contact, call volumes, and contact ratios. Reps work much faster than they ever could. We're able to turbocharge our sales efforts. It has more than doubled our productivity and given us better visibility into inside sales efforts. Managers love it because of the tracking and dashboards while inside sales don't wear out their fingers dialing manually, can easily leave recorded voice-mails, schedule follow-ups and send emails and text messages faster .

Cons: Nothing specific, increase productivity, make us clever

Recommendations to other buyers: The simplicity to use such a software on salesforce

Nothing less than PHENOMENAL 100% of the time.

Sep 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using Vocalcom Sales Acceleration platform for over a year now and it just keeps getting better. I have nothing but praises for this tool! What I love about it is that it has significantly increased the calls, connect rate, and leads to pipeline without the negative aspects of other like tools that I have used in the past. - no lag time (pause) from call to connect - clear voicemail messages and easy to use. We gained around 3 times the phone calls per day and 2 times the conversations using the Vocalcom sales acceleration platform.

Simply, effortless technology

Jul 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support.

Pros: Easy to use Flexible Truly multi-tenancy and cloud ready Complete omni-channel experience

Cons: Looking forward to deploying the new webRTC feature in the next couple of months!

Strong Partnership with Vocalom

Jun 03, 2015
5/5
Overall

Comments: We are working for more than 8 years together with Vocalcom. Vocalcom is our strong partner in the Benelux. With them it is for us possible to create our own private cloud solution based on Vocalcom. The customers we are working with are very happy with the solution and our support. Our latest succes story together with Vocalom is winning a national aword for best use of Technology in the Benelux.

Technology as a real competitive differentiator

May 29, 2015
4/5
Overall

Comments: Both DBF and Vocalcom share a philosophy focused around designing systems that simplify work process, empower people to do a better job and provide insight into both customer satisfaction and contact centre performance. At this point technology becomes a real competitive differentiator for us.

With Vocalcom, we let customers know they are heard

May 29, 2015
5/5
Overall

Comments: We are extremely proud that we have been recognized for the fourth year in succession and have been awarded ¿The Best Customer Services in Telecoms and Media¿ achieving a fantastic score of 95.6 percent. Our agents love Vocalcom because it offers the perfect balance of simplicity and power. Vocalcom is just easier ¿ ITV UK

Innovative and simple

May 29, 2015
5/5
Overall

Comments: Great product, makes agent experience quick and simple. Vocalcom has been transformative to our business as we have enhanced our service and sales operation dramatically, including a 132% percent in daily productivity, and a 20 percent reduction in average handling times. We've seen immediate ROI.

Vocalcom is just easier!

May 28, 2015
5/5
Overall

Comments: We saw a double-digit improvement in customer satisfaction within weeks of commissioning the new customer contact center solution. 4 service centers in 4 countries handle yearly 800,000 contacts in 12 languages over phone, chat, email, and Twitter. It exemplifies how we are becoming a lean enterprise.

great and easy to use contact center solution

May 03, 2013
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour ! ) and to use by my team

Cons: we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor
we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions

Overall: I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation

Hermes Cloud helps me produce great results! I'm happy with my purchase

May 02, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: - Ease of use
- Unified SFDC screen
- Simplified inbound and outbound communications

Cons: None - Im happy

Overall: My SalesCloud and ServiceCloud teams have improved productivity, first call resolution, reduced bottom line with increased revenues...I couldn't be happier! Thank you Vocalcom.

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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