--- title: "GuildQuality Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about GuildQuality Software - reviews, pricing plans, popular comparisons to other Other Construction Software products and more." source_url: "https://www.capterra.com/p/145110/GuildQuality/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # GuildQuality Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) GuildQuality ## What is GuildQuality? GuildQuality provides customer satisfaction surveying, web-based performance reporting, and marketing services for home builders, remodelers, contractors, and real estate professionals. More than 2000 of North America's best home professionals rely on GuildQuality to help them deliver an exceptional customer experience, and articulate the quality of their service to prospective customers. ## What is GuildQuality used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $100 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GuildQuality?[Manage this product listing](https://www.g2.com/products/guildquality/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GuildQuality 4.5 (17) VS. [4.7 (2,934)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $100 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (17) Ease Of Use 4.7 (2,910) Value For Money 3.3 (3) Value For Money 4.5 (2,341) Customer Service 4.6 (16) Customer Service 4.5 (2,169) ## GuildQuality alternatives [4.6 (457)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (393)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (123)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about GuildQuality Overview ### Which roles and teams benefit most from GuildQuality? GuildQuality is most used by business owners, executives, and operations leaders who monitor customer satisfaction and service performance. Marketing and communications teams collect client feedback for reputation management and referral campaigns, while office administrators, sales staff, designers, and warranty managers track post-project follow-up, resolve issues, and improve customer communication. Answer based on 16 reviews Overview ### What company size and specific industries is GuildQuality built for? GuildQuality is designed for professional homebuilders, remodelers, and home improvement contractors, making it a fit for companies in the residential construction and home services sectors. It serves organizations of varying sizes that want to monitor, improve, and communicate their commitment to quality and customer service. Features and Usability ### What are the key features of GuildQuality? GuildQuality offers survey builder tools with customizable questions, multiple question types, and mobile survey collection for residential feedback programs. It also includes feedback management, real-time data, reporting/analytics, visual analytics, trend analysis, benchmarking, alerts/notifications, API access, social media integration, and third-party integrations. Getting Started and Support ### What training and onboarding options does GuildQuality offer? GuildQuality provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction and scheduled learning, while documentation offers written reference material for self-paced review of features and setup steps. Getting Started and Support ### What customer support options does GuildQuality offer? GuildQuality provides a knowledge base, phone support, and chat for customer assistance. These channels give users direct access to help resources and live support options. ## Features AI summary Based on 10,704 Other Construction Software reviews Capterra reviewers highlight these as the features buyers care about most when choosing survey software: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) GuildQuality supports **Customizable Questions** and **Survey Builder**, giving teams the ability to tailor surveys to specific audiences and create forms that fit their data collection needs. However, it does not offer **Surveys & Feedback**. Instead, it provides **Reporting/Analytics** (**45%**), which can still help teams review response trends and track results over time, helping businesses make better decisions from the feedback they collect. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Benchmarking Compare key metrics for the business against prominent players in the industry Customizable Questions Tailored or customizable questions for more targeted and relevant data collection Data Analysis Tools Analyze survey results via statistical testing or crosstabs directly within the software Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service GuildQuality 16 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Benchmarking: Compare key metrics for the business against prominent players in the industry - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Residential: Specialized for organizations who focus on residential projects - Mobile Survey: Distribute a survey via mobile devices - Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey Builder: Create and manage surveys - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 3.3 (4) 3.3 Based on 4 reviews ## Pricing Value for money 3.3 (3) Free Trial Basic $100.00 Per User,Per Month Value for money 3.3 (3) 3.3 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (16) 4.6 Based on 16 reviews ## User reviews Overall rating 4.5 Based on 17 reviews Filter by rating Counts reflect reviews available in this feed. 5(14) 4(1) 3(0) 2(0) 1(2) Mentioned topic Recent reviews first, then most helpful Kali B. Inside Sales Representative Used the software for: Less than 1 year ### "In-Depth Inventory of Customer Satisfaction" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 18, 2019 GuildQuality representatives have been very helpful and quick to respond during the initial set up and anytime we've had questions. The concept behind this service is a great one and it's provided a lot of feedback that we needed to hear and possibly otherwise wouldn't had we not been using GuilldQuality. Pros I really liked that GuildQuality calls our customers, as opposed to having it all web based. Cons I just wish there was an easier way to convert the positive feedback from the surveys into positive reviews on Google or Yelp. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KN Kate N. Director of Operations Used the software for: Less than 1 year ### "Excellent for customer feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2022 Pros Using a third party to gather customer feedback has been useful for our team to identify successes and areas for improvement. The response rate through a third party provider is stronger than when we administered the surveys in house, and more detail is provided. Cons We don't use a CRM that integrates with Guild Quality, and tried to set-up a Zapier to quick link the programs, but it did not work smoothly for us. This means we need to manually submit the customer information, which is a little tedious. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Broker/Owner Used the software for: Less than 1 year ### "Negative review not posted. " 1.0 November 21, 2018 If a "review" site withholds negative reviews, are they really doing anyone except their paying customer any good? I will not be putting my trust in GuildQuality reviews. Pros Probably good for a contractor since they appear to withhold any negative reviews. Cons It appears they withhold negative reviews. The consumer will never know when a contractor does not perform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President ### "Great product. " 5.0 May 17, 2017 I am very pleased with the service from Guild Quality. What a difference a survey makes within the whole company. We did use a customer satisfaction rating system prior to Guild Quality, but we were relying on someone from the office always sending out these and for the most part we did not get anything back. With Guild Quality's follow up we do get if not all most all reports back from the consumers. What a difference they have made for our company. The competition is fierce between project managers to get the best surveys back for there jobs the are managing with a bonus is given to them for reaching specific goals. Thank you all at Guild Quality for bringing back the fun in building swimming pools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner ### "Reputation is Everything" 5.0 May 17, 2017 The best predictor of future behavior is past behavior. My reputation is the sum of my past behavior. Therefore, my past behavior and reputation is the best data source to predict future behavior. Without Guild Quality my clients would not have a reliable method to judge the performance they will expect when we are hired. We can tell potential clients how great we are and that we are the best repair remodeling firm in the known universe, but that won't have the impact of what former clients say about us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner ### "Best Tool For Business" 5.0 May 17, 2017 GuildQuality is the easiest and most efficient way to gain valuable insight from our clients and their feedback provides excellent insight for those homeowners who want an honest analysis of our services. I think all builders and remodelers should make life easier for homeowners and sign up with a third-party survey company to gain this information and provide it to those homeowners considering them. GuildQuality would definitely be our choice AND our recommendation to others. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer ### "GuildQuality is the single best tool we use to evaluate customer satisfaction in our business. " 5.0 May 17, 2017 It provide tremendous insight into the quality of our services, processes, and people on both an absolute and relative basis with our competition. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: I used a free trial ### "THESE PEOPLE ARE IDIOTS" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 April 14, 2021 POOR Pros I have an appointment for my hvac to be serviced 3 days from now and these IDIOTS have been emailing and calling me for a WEEK! HOW STUPID CAN THEY BE! I will be sure to tell the company who cones out I am NOT HAPPY with them OR these IDIOTS!! Cons Everything. They are annoying and too many contacts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Finance & Marketing ### "We confidently recommend that all contractors use GuildQuality!" 5.0 May 17, 2017 All GuildQuality representatives we've worked with have been incredibly helpful! Their customer service is one-of-a-kind and their response time is incredible! I would recommend that all contractors use this awesome tool to assist in their sales process, and in sharing customer feedback with new clients. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Vice President ### "General Contractor's very positive experience with Guild Quality" 5.0 May 17, 2017 Guild Quality has been invaluable to in 3 main ways. Training and continuing education of our workmen. True insight into our customers perceptions about their experience. An extremely powerful sales too. My only regret is not utilizing Guild Quality, sooner. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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