GuildQuality

GuildQuality

5 / 5 13 reviews

Who Uses This Software?

Thousands of professional homebuilders, remodelers, and home improvement contractors trust GuildQuality to help them monitor, improve, and articulate their commitment to quality and customer service.


Average Ratings

13 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $100.00/month
  • Pricing Details
    Free membership does not include surveying.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • GuildQuality
  • www.guildquality.com
  • Founded 1988
  • United States

About GuildQuality

GuildQuality provides customer satisfaction surveying, web-based performance reporting, and marketing services for home builders, remodelers, contractors, and real estate professionals. More than 2000 of North America's best home professionals rely on GuildQuality to help them deliver an exceptional customer experience, and articulate the quality of their service to prospective customers.


GuildQuality Features

  • Bid Management
  • Billing & Invoicing
  • Change Orders
  • Commercial
  • Contract Management
  • Contractors
  • Document / Photo Management
  • Incident Reporting
  • Job Costing
  • Job Scheduling
  • Lead Management
  • Permit Management
  • Residential
  • Selection Sheets
  • Subcontractor Management
  • Submittal Management
  • Supplier Management
  • Task Management
  • Timesheets
  • Warranty / Service Management

GuildQuality Reviews

GQ has been a great benefit to our company

Dec 02, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We here at DreamMaker LOVE GuildQuality! Because our profile page in GQ is so thorough, we direct potential clients to the website in our advertising, and we have a link in our website so that people can immediately look at our reviews and photos.

Best Tool For Business

Dec 02, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: GuildQuality is the easiest and most efficient way to gain valuable insight from our clients and their feedback provides excellent insight for those homeowners who want an honest analysis of our services. I think all builders and remodelers should make life easier for homeowners and sign up with a third-party survey company to gain this information and provide it to those homeowners considering them. GuildQuality would definitely be our choice AND our recommendation to others.

Guild Quality provides environment for open & honest feedback

Nov 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We appreciate that Guild Quality provides an environment where our clients can be open and honest about their remodeling experience with us. The knowledge we gain helps us immensely in determining our goals in improving our quality and processes.

General Contractor's very positive experience with Guild Quality

Nov 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Guild Quality has been invaluable to in 3 main ways. Training and continuing education of our workmen. True insight into our customers perceptions about their experience. An extremely powerful sales too. My only regret is not utilizing Guild Quality, sooner.

GuildQuality is the Best!

Nov 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love Guild Quality! By far and away the best surveying system I have had the pleasure to utilize. The staff are attentive and kind and it's a pleasure working with them.

Great product.

Nov 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am very pleased with the service from Guild Quality. What a difference a survey makes within the whole company. We did use a customer satisfaction rating system prior to Guild Quality, but we were relying on someone from the office always sending out these and for the most part we did not get anything back. With Guild Quality's follow up we do get if not all most all reports back from the consumers. What a difference they have made for our company. The competition is fierce between project managers to get the best surveys back for there jobs the are managing with a bonus is given to them for reaching specific goals. Thank you all at Guild Quality for bringing back the fun in building swimming pools.

Guild Quality helps us get better at serving our customers...

Nov 23, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: GuildQuality gives us a tremendous amount of credibility to our customers. They help us spot areas where we are not doing that well, and what should be done, with the opportunity to correct them.

Responsive Team

Nov 23, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Guild Quality team has always been very responsive to my questions or concerns. It's a great company, keep up the good work.

Reputation is Everything

Nov 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The best predictor of future behavior is past behavior. My reputation is the sum of my past behavior. Therefore, my past behavior and reputation is the best data source to predict future behavior. Without Guild Quality my clients would not have a reliable method to judge the performance they will expect when we are hired. We can tell potential clients how great we are and that we are the best repair remodeling firm in the known universe, but that won't have the impact of what former clients say about us.

Great way to source tone of clients.

Nov 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's a phenomenal tool to gauge the tone of our clients and find ways that we as a company can evolve and improve.

GuildQuality is the single best tool we use to evaluate customer satisfaction in our business.

Nov 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It provide tremendous insight into the quality of our services, processes, and people on both an absolute and relative basis with our competition.

Great tool!

Nov 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Guild Quality has proven to be a positive tool for our company. The customer submittal process is simple and the feedback we get from our clients is very valuable. I would recommend Guild Quality for other businesses.

We confidently recommend that all contractors use GuildQuality!

Nov 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: All GuildQuality representatives we've worked with have been incredibly helpful! Their customer service is one-of-a-kind and their response time is incredible! I would recommend that all contractors use this awesome tool to assist in their sales process, and in sharing customer feedback with new clients.