# GuildQuality Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GuildQuality the right Survey solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145110/GuildQuality/reviews --- GuildQuality 4.5 (17) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GuildQuality Ease of use 4.5 Customer Service 4.6 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kali C. Inside Sales Representative Retail Used the software for: Less than 6 months ### "In-Depth Inventory of Customer Satisfaction" June 15, 2019 5.0 GuildQuality representatives have been very helpful and quick to respond during the initial set up and anytime we've had questions. The concept behind this service is a great one and it's provided a lot of feedback that we needed to hear and possibly otherwise wouldn't had we not been using GuilldQuality. Pros I really liked that GuildQuality calls our customers, as opposed to having it all web based. Cons I just wish there was an easier way to convert the positive feedback from the surveys into positive reviews on Google or Yelp. Review Source KN Kate N. Director of Operations Construction Used the software for: 6-12 months ### "Excellent for customer feedback" August 4, 2022 5.0 Pros Using a third party to gather customer feedback has been useful for our team to identify successes and areas for improvement. The response rate through a third party provider is stronger than when we administered the surveys in house, and more detail is provided. Cons We don't use a CRM that integrates with Guild Quality, and tried to set-up a Zapier to quick link the programs, but it did not work smoothly for us. This means we need to manually submit the customer information, which is a little tedious. Review Source Marc P. Broker/Owner Real Estate Used the software for: Less than 6 months ### "Negative review not posted. " November 9, 2018 1.0 If a "review" site withholds negative reviews, are they really doing anyone except their paying customer any good? I will not be putting my trust in GuildQuality reviews. Pros Probably good for a contractor since they appear to withhold any negative reviews. Cons It appears they withhold negative reviews. The consumer will never know when a contractor does not perform. Review Source Response from GuildQuality November 28, 2018 Hi Marc, thanks for your feedback. GuildQuality does publish all verified customer reviews that are left for a contractor - whether positive or negative. If you have questions about a specific contractor or need further clarification, please don't hesitate to reach out to us directly. Thanks! BE Ben E. President Used the software for: ### "Great product. " November 23, 2015 5.0 I am very pleased with the service from Guild Quality. What a difference a survey makes within the whole company. We did use a customer satisfaction rating system prior to Guild Quality, but we were relying on someone from the office always sending out these and for the most part we did not get anything back. With Guild Quality's follow up we do get if not all most all reports back from the consumers. What a difference they have made for our company. The competition is fierce between project managers to get the best surveys back for there jobs the are managing with a bonus is given to them for reaching specific goals. Thank you all at Guild Quality for bringing back the fun in building swimming pools. Review Source PB Phil B. Owner Used the software for: ### "Reputation is Everything" November 23, 2015 5.0 The best predictor of future behavior is past behavior. My reputation is the sum of my past behavior. Therefore, my past behavior and reputation is the best data source to predict future behavior. Without Guild Quality my clients would not have a reliable method to judge the performance they will expect when we are hired. We can tell potential clients how great we are and that we are the best repair remodeling firm in the known universe, but that won't have the impact of what former clients say about us. Review Source CS Chris S. Owner Used the software for: ### "Best Tool For Business" December 2, 2015 5.0 GuildQuality is the easiest and most efficient way to gain valuable insight from our clients and their feedback provides excellent insight for those homeowners who want an honest analysis of our services. I think all builders and remodelers should make life easier for homeowners and sign up with a third-party survey company to gain this information and provide it to those homeowners considering them. GuildQuality would definitely be our choice AND our recommendation to others. Review Source JK Jim K. Used the software for: ### "GuildQuality is the single best tool we use to evaluate customer satisfaction in our business. " November 23, 2015 5.0 It provide tremendous insight into the quality of our services, processes, and people on both an absolute and relative basis with our competition. Review Source KS Kathleen S. Owner Consumer Services Used the software for: I used a free trial ### "THESE PEOPLE ARE IDIOTS" April 12, 2021 1.0 POOR Pros I have an appointment for my hvac to be serviced 3 days from now and these IDIOTS have been emailing and calling me for a WEEK! HOW STUPID CAN THEY BE! I will be sure to tell the company who cones out I am NOT HAPPY with them OR these IDIOTS!! Cons Everything. They are annoying and too many contacts. Review Source JP Jose P. Director of Finance & Marketing Used the software for: ### "We confidently recommend that all contractors use GuildQuality!" November 23, 2015 5.0 All GuildQuality representatives we've worked with have been incredibly helpful! Their customer service is one-of-a-kind and their response time is incredible! I would recommend that all contractors use this awesome tool to assist in their sales process, and in sharing customer feedback with new clients. Review Source SS Shawn S. Vice President Used the software for: ### "General Contractor's very positive experience with Guild Quality" November 24, 2015 5.0 Guild Quality has been invaluable to in 3 main ways. Training and continuing education of our workmen. True insight into our customers perceptions about their experience. An extremely powerful sales too. My only regret is not utilizing Guild Quality, sooner. Review Source BY Betsy Y. Office Administrator Used the software for: ### "GQ has been a great benefit to our company" December 2, 2015 5.0 We here at DreamMaker LOVE GuildQuality! Because our profile page in GQ is so thorough, we direct potential clients to the website in our advertising, and we have a link in our website so that people can immediately look at our reviews and photos. Review Source JK Janet K. Administrative & Marketing Assistant Used the software for: ### "Guild Quality provides environment for open & honest feedback" November 24, 2015 5.0 We appreciate that Guild Quality provides an environment where our clients can be open and honest about their remodeling experience with us. The knowledge we gain helps us immensely in determining our goals in improving our quality and processes. Review Source AR Angela R. Director Of Communications Used the software for: ### "Great tool!" November 23, 2015 5.0 Guild Quality has proven to be a positive tool for our company. The customer submittal process is simple and the feedback we get from our clients is very valuable. I would recommend Guild Quality for other businesses. Review Source FF Frank F. CEO Used the software for: ### "Guild Quality helps us get better at serving our customers..." November 23, 2015 4.0 GuildQuality gives us a tremendous amount of credibility to our customers. They help us spot areas where we are not doing that well, and what should be done, with the opportunity to correct them. Review Source MC Megan C. Warranty Operations Manager Used the software for: ### "GuildQuality is the Best!" November 24, 2015 5.0 I love Guild Quality! By far and away the best surveying system I have had the pleasure to utilize. The staff are attentive and kind and it's a pleasure working with them. Review Source AR Amy R. Marketing Director Used the software for: ### "Responsive Team" November 23, 2015 5.0 The Guild Quality team has always been very responsive to my questions or concerns. It's a great company, keep up the good work. Review Source BC Bradley C. Lead Designer Used the software for: ### "Great way to source tone of clients. " November 23, 2015 5.0 It's a phenomenal tool to gauge the tone of our clients and find ways that we as a company can evolve and improve. 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