--- title: "CrashPlan Platform Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CrashPlan Platform Software - reviews, pricing plans, popular comparisons to other Backup products and more." source_url: "https://www.capterra.com/p/145112/CrashPlan/" page_type: "product" language: "en" publication_date: "2026-10-29" --- # CrashPlan Platform Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CrashPlan Platform ## What is CrashPlan Platform? CrashPlan provides cyber resilience and data protection through a unified platform trusted by organizations worldwide. With secure, scalable backup and recovery for servers, endpoints, Microsoft 365, and Google Workspace, CrashPlan safeguards critical data against threats such as accidental deletion, ransomware, and system failure. Built with proactive threat detection and automated governance, CrashPlan ensures continuous access and compliance. Whether you back up to our cloud, your Azure instance, a local destination, or a third-party cloud, CrashPlan restores your data and your peace of mind. ## What is CrashPlan Platform used for? [Backup](https://www.capterra.com/backup-software/)[IT Management](https://www.capterra.com/it-management-software/)[Data Management](https://www.capterra.com/data-management-software/) Top alternative Featured Overall rating Based on 249 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 5% Pros & cons Intuitive and user-friendly interface Streamlined installation and configuration Higher costs and billing frustrations Starting price $8 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CrashPlan Platform?[Manage this product listing](https://www.g2.com/products/crashplan-platform/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CrashPlan Platform 4.4 (249) VS. [4.9 (513)](https://www.capterra.com/p/181954/Iru/reviews/) Starting Price $8 Usage Based, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (247) Ease Of Use 4.9 (513) Value For Money 4.3 (223) Value For Money 4.6 (502) Customer Service 4.4 (205) Customer Service 4.9 (506) ## CrashPlan Platform alternatives [4.9 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (300)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (294)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (153)](https://www.capterra.com/p/148872/Automox/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/145112/CrashPlan/alternatives/) ## FAQs about CrashPlan Platform Overview ### What problems does CrashPlan solve? CrashPlan solves data-loss risks from deleted files, ransomware, hardware failures, lost laptops, and device replacements by continuously backing up endpoints, retaining file versions, and enabling restores from cloud or local destinations. IT administrators, help desks, mobile workforces, executives, and organizations with distributed staff benefit from centralized backup monitoring, self-service recovery, and faster workstation migrations. Answer based on 204 reviews Overview ### Which roles and teams benefit most from CrashPlan? CrashPlan is most used by IT managers, administrators, and systems specialists who oversee endpoint backups, restore lost files, and set retention policies. Business owners, partners, and executives use it to protect company records without dedicated infrastructure, while photographers and other creative professionals back up large project files and recover work after device failures. Answer based on 226 reviews Overview ### What company size and industries is CrashPlan built for? CrashPlan is built for SMBs and enterprises, with small businesses representing 58% of reviewers and Information Technology and Services accounting for 16%. It provides endpoint, server, Google Workspace, and Microsoft 365 backup and archiving, while also serving enterprises (24%), midsize businesses (19%), higher education (9%), and computer software (7%). Answer based on 249 reviews Features and Usability ### What are the key features of CrashPlan? CrashPlan includes core endpoint backup and recovery features such as continuous backup, backup scheduling, incremental backup, cloud backup, and web-based file restoration. Differentiating capabilities include file versioning, encryption, centralized device management, and dashboard reporting, supporting administrators and users who need to monitor backups and restore deleted or earlier file versions. Answer based on 162 reviews Pricing ### How much does it cost and what fees or limitations are included? CrashPlan offers the $8 per user/month CrashPlan for SMBs - Endpoint plan, including unlimited backup capacity, versioning, and 90-day deleted-file retention; a free trial is available. CrashPlan Platform for Enterprises pricing is not listed. Reviewers often call pricing reasonable, though some report rising costs for larger deployments and slow initial backups for large data sets. Answer based on 83 reviews Getting Started and Support ### What training and onboarding options does CrashPlan offer? CrashPlan provides documentation and videos to help teams get started. Documentation offers written reference material for setup and product guidance, while videos provide visual walkthroughs that can support self-paced learning and review of key features. Answer based on 3 reviews Getting Started and Support ### What customer support options does CrashPlan offer, and how do users rate the experience? CrashPlan offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as helpful, responsive, and clear, particularly for setup and troubleshooting. However, some report delayed ticket replies, busy phone lines or callbacks, difficulty reaching representatives, and resolutions that can be vague or time-consuming. Answer based on 64 reviews Security ### How does CrashPlan handle data security and access control? CrashPlan uses strong, client-side encryption to protect backup data stored offsite or across multiple backup locations. It supports continuous or scheduled backups, versioning, remote recovery, and centralized administration through server or cloud-based consoles. Administrators can lock client configuration and retain encryption keys in-house. Cloud restores of large datasets can take days. Answer based on 26 reviews Backup ### How well does CrashPlan handle business backups? CrashPlan provides automated endpoint backup, version history, and centralized controls that help organizations protect files across laptops and desktops. IT teams value its encryption, retention settings, monitoring, and restore options for remote users. However, cloud restores of large data sets can take time, and some customers report reliability or account-session issues. Answer based on 162 reviews ## Pros and Cons Intuitive and user-friendly interface 87% positive reviews out of 45 Most reviewers indicate ease of use, highlighting a clear interface and straightforward navigation for all users. Higher costs and billing frustrations 38% negative reviews out of 52 Some reviewers describe pricing as expensive, with billing issues and limited options for smaller organizations. Streamlined installation and configuration 92% positive reviews out of 25 Most reviewers describe setup as quick and straightforward, allowing easy installation and initial configuration across devices. Flexible and reliable deployment process 87% positive reviews out of 23 Most reviewers find deployment simple, with options for customization and seamless management across multiple environments. ## Features AI summary Based on 2,612 Backup reviews Capterra data shows that buyers of backup software rank the following features as their top priorities: - **Backup and Recovery** (**74%** of reviewers rated this feature as critical) - **Secure Data Storage** (**65%**) - **Disaster Recovery** (**65%**) CrashPlan supports all three of the features reviewers rate most highly: **Backup and Recovery**, **Secure Data Storage**, and **Disaster Recovery**. Together, these capabilities help businesses protect files, keep stored data safe, and restore operations after data loss or unexpected disruptions, allowing teams to maintain continuity and reduce risk. Secure Data Storage 3.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Cloud Backup 3.7 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Process of backing up of files and applications to cloud-based remote servers for protection of data Backup Scheduling 3.8 (11) 36.36% of 11 reviewers that rated this feature as important or highly important Schedule automatic backups by selecting the frequency of data backup jobs Encryption 3.9 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Convert data into a code for security Incremental Backup 3.7 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Copy only the new data that has been changed or created since the previous backup Backup Log 3.8 (9) 33.33% of 9 reviewers that rated this feature as important or highly important Records the events that occur during a backup process CrashPlan Platform 29 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Application Security: Identify and respond to security threats to developed applications - Automatic Backup: Data is backed up automatically to prevent data loss - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Backup Log: Records the events that occur during a backup process - Backup Scheduling: Schedule automatic backups by selecting the frequency of data backup jobs - Cloud Backup: Process of backing up of files and applications to cloud-based remote servers for protection of data - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compression: Reduction in the number of bits needed to represent data - Continuous Backup: Backup of computer data automatically saving a copy of every change made to that data - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Device Management: Maintenance and upkeep of physical and/or virtual devices - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Encryption: Convert data into a code for security - Incremental Backup: Copy only the new data that has been changed or created since the previous backup - Intrusion Detection System: Identify and alert about security breaches by third parties - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Multiple Format Support: Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) - Patch Management: Install software updates and bug fixes remotely - Real-Time Reporting: Active reporting of data and metrics - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Threat Response: Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm - Vulnerability Scanning: Discover patch statuses and vulnerabilities - Web Access/Restoration: Web Access/Restoration --- Get Advice We can help you find the software with the features you need. Features 4.3 (181) 4.3 Based on 181 reviews ## Pricing Value for money 4.3 (223) Free Trial [View pricing plan details](https://www.capterra.com/p/145112/CrashPlan/pricing/) CrashPlan for SMBs - Endpoint $8.00 Per User,Per Month It includes: - Unlimited Version Lifetime - Immutable Backup For Ransomware Recovery - End User Self-Service Device Migration - End User Self-Service Restore - TLS 1.2 Encryption In-Transit - AES 256 Encryption At-Rest - Windows, Mac, And Linux Supported Operating Systems - 90-Day Deleted File Retention - Unlimited Backup Capacity per User CrashPlan Platform for Enterprises Customized pricing It includes: - Unlimited Version Lifetime - Immutable Backup For Ransomware Recovery - End User Self-Service Device Migration - End User Self-Service Restore - TLS 1.2 Encryption In-Transit - AES 256 Encryption At-Rest - Windows, Mac, And Linux Supported Operating Systems - Two-factor Authentication - Business Associate Agreement (BAA) Eligibility - Role-Based Access Control (RBAC) – Departmental - Role-Based Access Control (RBAC) – Functional - Automatic Provisioning - Open API Access - Organizational Grouping for Business Efficiency - Legal Hold - Unlimited Backup Capacity per User CrashPlan for SMBs - Microsoft365 $4.00 Per User,Per Month Value for money 4.3 (223) 4.3 Based on 223 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (205) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (205) 4.4 Based on 205 reviews ## User reviews Overall rating 4.4 Based on 249 reviews Filter by rating Counts reflect reviews available in this feed. 5(157) 4(66) 3(14) 2(5) 1(7) Mentioned topic Recent reviews first, then most helpful Benjamin J. Director of Information Technology Used the software for: 3-5 years ### "Has so much potential but is being held back" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 18, 2018 Unlimited backup storage of my computer system with revision history Pros The fact that the cost vs amount of storage you receive is incredible with Crash Plan. I have looked through so many providers for online backups and I don't believe anyone comes close to what is offered by this software. The fact that once you you install the program and sign in, the interface is very straight forward allowing you to select what on your computer you want to back up, all the way down to the entire contents of your C: drive is great and makes the product easy to use. Notifications are also a great feature to notify you if there was a problem during a backup. Cons My major issues come down to resource usage and customer support. This software, even though it does fantastic things, is an absolute resource hog. In the past I have been able to run constant backups incrementally at 15 minute intervals without much slow down of my systems. Within the past year however, on a 16GB memory system, as soon as crash plan begins to backup my memory usage jumps from about 15% to over 50% until I stop the program completely. On windows server 2012, the same issue happens, whether Crash Plan is installed for every user, or just my admin account, the instantaneous system slow down is there to where everyone on the system is effected. My two attempts at contacting support about the issue resulted in almost a 1 week wait time between calls/emails and the answer I ended up receiving was that they would no longer be supporting servers with the Crash Plan application. However present day their website still says it supports windows servers. The idea behind the program is amazing, I just wish the execution and support was more clear and helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Swapnil M. Technology lead Used the software for: 3-5 years ### "Good software for individuals but not recommended for business with a lot of data." 4.0 January 20, 2023 Not good. Did not solve the business problems of needing a cloud/offiste backups. We stopped using it. Pros It is cheap and offers unlimited cloud storage. That is the only reason we purchased a subscription of this software in the first place. Cons Crashes a lot of times, does not upload the whole bank of data, very slow to make a backups, never completed the whole backup.We find it to be useless for our uys case. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Caleb S. Network Engineer Used the software for: 3-5 years ### "Not for business use" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 May 19, 2025 CrashPlan wasn't ever very reliable, but became unusable with changes their business made a few years ago, leaving us spending a lot of time and money to find a better solution. Pros Product went downhill a lot over the past years when they dropped support for server products. No longer viable for business use. Cons Inability to backup servers after recent company changes, resulting in us having to find a new product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jeff P. Network Consultant Used the software for: 3-5 years ### "Great for small business." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2024 Very Satisfied. Easy to use and maintain. Pros Easy setup. constant incremental backups. Easy restore features. Great reporting. Retention. Cons Would be great if it worked with NAS devices. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andrzej M. Photographer Used the software for: 3-5 years ### "Easy to use back-up plan, but upload speeds could be better." 4.0 July 23, 2019 I can easily backup all my photographs and Photoshop files on my external drive and have them always backed up in the cloud without much thought. Pros It's easy to setup and once you do you can forget it. Also, support team is very responsive nad helpful (had few minor problems along the way and they were quickly resolved). Cons Compared to some other softwares the upload speeds could be better (I tested same files with the same network and Crashplan was the slowest). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Administrator Used the software for: I used a free trial ### "Most confusing software I have ever used. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 October 8, 2024 Horrible. No support. No ability to install on my computer. Almost IMPOSSIBLE to cancel. Terribly confusing instructions. Nothing good at all. Pros The price and the features that the software claims to have are the only reason I was attracted to this software. Cons Totally and completely confusing beyond use. I paid for CrashPlan Pro and was not able to install anything. I begged for help installing the product and got nothing. I signed up for a 14 day trial and when I went to "Change My Plan" hoping to cancel my subscription, the only option I was given was to upgrade to a more expensive plan. Then, waaaay down at the bottom of the page in very tiny print were the letters "need to cancel". I clicked it and was FORCED to select from a list of positive comments about the software before I could cancel. Make no mistake, this software is crap. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Lawyer Used the software for: 3-5 years ### "Used to be better" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 April 23, 2021 Crashplan used to be a better service before Code42 bought it and made changes. It used to just work in the back-ground more or less hassle free. Now it is another tech service that you need to manage. I would no longer recommend Crashplan and am moving to another service. Pros The interface is clean and intuitive. Data de-duplication seems to backup lots of files efficiently even if you re-organize your folder structures. Upload and download speeds are generally good. Cons Back-up used to run automatically, but changes to the app in 2020 made it so that the app constantly logs outs so that you have to enter your password and run a back-up manually or nothing is backed up. If you do run a back-up manually, sometimes the app will now log you out before your back-up has finished. Worse still, if you move or delete a large number of files in a short time the app treats your computer as a new device and starts charging you for two devices resulting in being charged double. This is hard to fix because customer support isn't very good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Owner/Photographer Used the software for: 3-5 years ### "Used to be better" 4.0 June 14, 2019 Pros It's a "set it and forget it" program which is great for backup and archiving. I loved the feature that allowed you to keep previous versions indefinitely. Cons They've recently changed their terms and exclude certain file types for backing up. They eliminated their lowest priced plan and only offer their more expensive plans. Since their organizational changes, I've had lots of connection errors and interruptions. Backups need to be one thing - RELIABLE Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Joel B. Partner Used the software for: 1-3 years ### "Good but limited" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 May 12, 2025 Pros We used CrashPlan self hosted option which was nice to not have to pay for cloud storage. Cons At the time there was limited options, could only back up file and folders. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mike B. Owner Used the software for: 3-5 years ### "Horrible! Stay Away!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 September 27, 2023 I've been using Crashplan for a very long time. Primarily, for the past five years, I've used it to backup server backups, personal files, and long-term storage from my backup server. I got to the point of needing to restore the files as my local backup server RAID died and was unrecoverable. No problem, I have Crashplan... Or so I thought. It took about a week to restore all of the files. None of them were usable. They did a fantastic job if I wanted to back up the folder structure. If I wanted the data in said folders, tuff! Contacting support is a waste of time. They take, on average, three business days or more to reply, and when they do, it's generally very vague or things you've already told them you tried, didn't work, and you're looking for help. "Oh, did you try..." Yes, yes, I did, and I told you that, and it didn't work.I've tried restoring my files using multiple versions of their software, on multiple operating systems, and with different levels of permissions on the systems where the files were being restored. I get the same results every time: the folder structure and some of the archives downloads, but that's it. All of the archives are corrupt; they will not extract, and those that do are filled with thousands of empty files, no clue why. I paid for five years of service to simply run their applications because that's all it did, as far as I can tell.Simply put, STAY AWAY! Pros Crashplan is simple to set up and use. That's where the good ends. The software sucks. It's very resource-heavy and is written in Java so it works on all OSs. Other than that, it doesn't have anything going for it. Cons That I couldn't restore any of my backups... They were all corrupt. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/145112/CrashPlan/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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