--- title: "CrashPlan Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CrashPlan Software - reviews, pricing plans, popular comparisons to other Backup products and more." source_url: "https://www.capterra.com/p/145112/CrashPlan/" page_type: "product" language: "en" --- # CrashPlan Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CrashPlan ## What is CrashPlan? CrashPlan provides cyber resilience and data protection through a unified platform trusted by organizations worldwide. With secure, scalable backup and recovery for servers, endpoints, Microsoft 365, and Google Workspace, CrashPlan safeguards critical data against threats such as accidental deletion, ransomware, and system failure. Built with proactive threat detection and automated governance, CrashPlan ensures continuous access and compliance. Whether you back up to our cloud, your Azure instance, a local destination, or a third-party cloud, CrashPlan restores your data and your peace of mind. ## What is CrashPlan used for? [Backup](https://www.capterra.com/backup-software/)[IT Management](https://www.capterra.com/it-management-software/)[Data Management](https://www.capterra.com/data-management-software/) Top alternative Featured Overall rating Based on 249 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 5% Pros & cons Intuitive and accessible interface Streamlined installation and configuration High and inflexible pricing Starting price $8 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CrashPlan?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.crashplan.com/&name=CrashPlan) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CrashPlan 4.4 (249) VS. [4.9 (490)](https://www.capterra.com/p/181954/Iru/reviews/) Starting Price $8 Usage Based, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (247) Ease Of Use 4.9 (490) Value For Money 4.3 (223) Value For Money 4.6 (479) Customer Service 4.4 (205) Customer Service 4.9 (483) ## CrashPlan alternatives [4.9 (238)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (294)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (293)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (153)](https://www.capterra.com/p/148872/Automox/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/145112/CrashPlan/alternatives/) ## FAQs about CrashPlan Overview ### What problems does CrashPlan solve? CrashPlan solves endpoint data loss, slow device recovery, and hard-to-manage backups by continuously protecting files, preserving deleted and older versions, and enabling fast restores after theft, ransomware, hardware failure, or user error. IT teams, help desks, executives, field staff, and cross-platform organizations benefit most from its centralized deployment and monitoring. Answer based on 153 reviews Overview ### Which roles and teams benefit most from CrashPlan? CrashPlan is most used by IT administrators, IT managers, systems engineers, and network teams that need centralized endpoint backup, recovery, and device protection. Business owners, partners, and executives use it to safeguard company data and maintain continuity, while photographers and creative professionals rely on it to protect large media files and archives. Answer based on 226 reviews Overview ### What company size and industries is CrashPlan built for? CrashPlan is built primarily for small businesses, which account for 58% of reviewers, with Information Technology and Services leading at 16%. It also serves enterprises at 24% and midsize businesses at 19%, with notable adoption in Higher Education at 9% and Computer Software at 7%. Answer based on 249 reviews Features and Usability ### What are the key features of CrashPlan? CrashPlan includes core backup and recovery features such as continuous backup, backup scheduling, file restore, and versioning for point-in-time recovery. Differentiating capabilities include cloud backup, encryption, a central dashboard for user management and activity tracking, plus web-based restoration for remote access to backed-up files. Answer based on 162 reviews Pricing ### How much does it cost and what fees or limitations are included? CrashPlan starts at $8/user/month for CrashPlan for SMBs - Endpoint, while enterprise pricing is custom and a free trial is available. Reviewers often call the price reasonable or affordable for unlimited cloud backup, but some report rising costs over time, slower backups on large drives, and added strain for larger deployments. Answer based on 83 reviews Getting Started and Support ### What training and onboarding options does CrashPlan offer? CrashPlan provides documentation and videos to help teams get started. Documentation offers written reference material for setup and ongoing use, while videos provide visual guidance that users can follow at their own pace. Answer based on 3 reviews Getting Started and Support ### What customer support options does CrashPlan offer, and how do users rate the experience? CrashPlan offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as helpful, knowledgeable, and effective, with clear setup and restore guidance. However, some report slow ticket replies, busy phone queues or callbacks, overwhelming documentation, and occasional difficulty resolving more complex technical issues. Answer based on 64 reviews Security ### How does CrashPlan handle data security and access control? CrashPlan protects data with encryption, continuous or frequent background backups, versioning, and offsite or multi-location storage, including cloud, local, and external-drive targets. It also supports centralized management, locked configurations, user self-service restores, and in-house retention of encryption keys. Some reviewers note cloud restores can be slow for large datasets. Answer based on 26 reviews Backup ### How well does CrashPlan handle backups? CrashPlan handles endpoint and cloud backup well, especially for continuous protection, version history, and offsite recovery. Small businesses, IT teams, and creative professionals like the easy setup, flexible storage options, and centralized management, though some users report restore delays, reliability concerns, and licensing limits for certain backup scenarios. Answer based on 162 reviews ## Pros and Cons Intuitive and accessible interface 87% positive reviews out of 45 Most reviewers find the ease of use notable, emphasizing a user-friendly interface and straightforward workflows. High and inflexible pricing 38% negative reviews out of 52 Some reviewers find pricing restrictive, citing expensive plans, limited options, and challenges for smaller organizations. Streamlined installation and configuration 92% positive reviews out of 25 Most reviewers indicate setup is straightforward, with installation and initial configuration requiring minimal effort. Efficient deployment for organizations 87% positive reviews out of 23 Most reviewers describe deployment as simple, highlighting easy rollout across devices and smooth management afterward. ## Features AI summary Based on 2,604 Backup reviews Capterra data shows that buyers of backup software rank the following features as their top priorities: - **Backup and Recovery** (**74%** of reviewers rated this feature as critical) - **Secure Data Storage** (**65%**) - **Disaster Recovery** (**65%**) CrashPlan supports all three features that reviewers rate most highly: **Backup and Recovery**, **Secure Data Storage**, and **Disaster Recovery**. Together, these capabilities help businesses protect files, keep stored data safe, and restore operations after unexpected disruptions, allowing teams to maintain continuity and reduce the risk of data loss. Secure Data Storage 3.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Backup Scheduling 3.8 (11) 36.36% of 11 reviewers that rated this feature as important or highly important Schedule automatic backups by selecting the frequency of data backup jobs Cloud Backup 3.7 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Process of backing up of files and applications to cloud-based remote servers for protection of data Encryption 3.9 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Convert data into a code for security Incremental Backup 3.7 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Copy only the new data that has been changed or created since the previous backup Backup Log 3.8 (9) 33.33% of 9 reviewers that rated this feature as important or highly important Records the events that occur during a backup process CrashPlan 29 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Application Security: Identify and respond to security threats to developed applications - Automatic Backup: Data is backed up automatically to prevent data loss - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Backup Log: Records the events that occur during a backup process - Backup Scheduling: Schedule automatic backups by selecting the frequency of data backup jobs - Cloud Backup: Process of backing up of files and applications to cloud-based remote servers for protection of data - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compression: Reduction in the number of bits needed to represent data - Continuous Backup: Backup of computer data automatically saving a copy of every change made to that data - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Device Management: Maintenance and upkeep of physical and/or virtual devices - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Encryption: Convert data into a code for security - Incremental Backup: Copy only the new data that has been changed or created since the previous backup - Intrusion Detection System: Identify and alert about security breaches by third parties - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Multiple Format Support: Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) - Patch Management: Install software updates and bug fixes remotely - Real-Time Reporting: Active reporting of data and metrics - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Threat Response: Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm - Vulnerability Scanning: Discover patch statuses and vulnerabilities - Web Access/Restoration: Web Access/Restoration --- Get Advice We can help you find the software with the features you need. Features 4.3 (181) 4.3 Based on 181 reviews ## Pricing Value for money 4.3 (223) Free Trial [View pricing plan details](https://www.capterra.com/p/145112/CrashPlan/pricing/) CrashPlan for SMBs - Endpoint $8.00 Per User,Per Month It includes: - Unlimited Version Lifetime - Immutable Backup For Ransomware Recovery - End User Self-Service Device Migration - End User Self-Service Restore - TLS 1.2 Encryption In-Transit - AES 256 Encryption At-Rest - Windows, Mac, And Linux Supported Operating Systems - 90-Day Deleted File Retention - Unlimited Backup Capacity per User CrashPlan Platform for Enterprises Customized pricing It includes: - Unlimited Version Lifetime - Immutable Backup For Ransomware Recovery - End User Self-Service Device Migration - End User Self-Service Restore - TLS 1.2 Encryption In-Transit - AES 256 Encryption At-Rest - Windows, Mac, And Linux Supported Operating Systems - Two-factor Authentication - Business Associate Agreement (BAA) Eligibility - Role-Based Access Control (RBAC) – Departmental - Role-Based Access Control (RBAC) – Functional - Automatic Provisioning - Open API Access - Organizational Grouping for Business Efficiency - Legal Hold - Unlimited Backup Capacity per User CrashPlan for SMBs - Microsoft365 $4.00 Per User,Per Month Value for money 4.3 (223) 4.3 Based on 223 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (205) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (205) 4.4 Based on 205 reviews ## User reviews Overall rating 4.4 Based on 249 reviews Filter by rating 5(157) 4(66) 3(14) 2(5) 1(7) Mentioned topic Sorted by most recent CS Caleb S. Network Engineer Information Technology and Services ### "Not for business use" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 May 16, 2025 CrashPlan wasn't ever very reliable, but became unusable with changes their business made a few years ago, leaving us spending a lot of time and money to find a better solution. Pros Product went downhill a lot over the past years when they dropped support for server products. No longer viable for business use. Cons Inability to backup servers after recent company changes, resulting in us having to find a new product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Joel B. Partner Computer & Network Security ### "Good but limited" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 May 11, 2025 Pros We used CrashPlan self hosted option which was nice to not have to pay for cloud storage. Cons At the time there was limited options, could only back up file and folders. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PW Peter W. Technical Director Mechanical or Industrial Engineering ### "Crashplan deleting my data as there's no way to change my plan" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 4, 2024 Technically good, administratively a disaster. Pros I've used it for years and it was fine: but now... Cons They asked me to update my payment method. I decided that the best option was to change my plan. You can't do that online, so I raised a ticket and sent multiple emails asking to update my plan. Nothing has happened other than a stream of emails saying my account will be deleted unless I update my payment method... Trapped by a simple admin problem that looks as tho I will lose all my data... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 13, 2024 Hi Peter - I'm so sorry to hear about your difficulty in getting your payment method updated. We strive to make every experience with CrashPlan a positive one, and want to do everything we can to make this right. If you could share your ticket number and/or your email address, I can personally escalate this with our support team. BH Barry H. Administrator Construction ### "Most confusing software I have ever used. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 1, 2024 Horrible. No support. No ability to install on my computer. Almost IMPOSSIBLE to cancel. Terribly confusing instructions. Nothing good at all. Pros The price and the features that the software claims to have are the only reason I was attracted to this software. Cons Totally and completely confusing beyond use. I paid for CrashPlan Pro and was not able to install anything. I begged for help installing the product and got nothing. I signed up for a 14 day trial and when I went to "Change My Plan" hoping to cancel my subscription, the only option I was given was to upgrade to a more expensive plan. Then, waaaay down at the bottom of the page in very tiny print were the letters "need to cancel". I clicked it and was FORCED to select from a list of positive comments about the software before I could cancel. Make no mistake, this software is crap. Switched from [IDrive](https://www.capterra.com/p/171884/IDrive/) iDrive uses to many resources on the local machine to be able to work Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jeff P. Network Consultant Information Technology and Services ### "Great for small business." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2024 Very Satisfied. Easy to use and maintain. Pros Easy setup. constant incremental backups. Easy restore features. Great reporting. Retention. Cons Would be great if it worked with NAS devices. Alternatives considered [Carbonite](https://www.capterra.com/p/223152/Carbonite/) Reasons for choosing CrashPlan Lower cost. Easier setup. More reliable. More storage Better retention. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kyle B. SR IT Analyst Education Management ### "CrashSOLUTION!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2023 Pros Crashplan has been so helpful in helping users understand their clear and concise backup history, as well as help us identify issues before there was a problem. We have had so much minimal data loss in comparison to previous years. Cons it isn't free! Haha. No, but really, please take your time in reading through the documentation provided by CrashPlan to avoid issues with setup on each device during imaging. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Ashley H. Office Manager Construction ### "Easy To Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 27, 2023 The one time I experienced an error in backing up, we just had our IT person remote in, and fixed it. Pros I don't have to do anything, the Backup happens automatically. Cons Nothing so far, since my introduction to the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Susan L. Atty Law Practice ### "This is the most obnoxious and diificult to company to deal with" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 28, 2023 Impossible to deal with. Pros Nothing. Used tio grood Now assistance is so sub par i wonder how they stay in business. Cons I’m not a computer expert. My computer expert finds it absolutely impossible to deal with CrashPlan. After months and months of following their suggestions, they now have asked that I personally authorize my computer expert to deal directly with CrashPlan.They are charging me double what I used to pay because we can’t fix the problem. It is impossible to deal with the same person. There’s no ticket created for the problem and I would never recommend this company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mike B. Owner Information Technology and Services ### "Horrible! Stay Away!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 23, 2023 I've been using Crashplan for a very long time. Primarily, for the past five years, I've used it to backup server backups, personal files, and long-term storage from my backup server. I got to the point of needing to restore the files as my local backup server RAID died and was unrecoverable. No problem, I have Crashplan... Or so I thought. It took about a week to restore all of the files. None of them were usable. They did a fantastic job if I wanted to back up the folder structure. If I wanted the data in said folders, tuff! Contacting support is a waste of time. They take, on average, three business days or more to reply, and when they do, it's generally very vague or things you've already told them you tried, didn't work, and you're looking for help. "Oh, did you try..." Yes, yes, I did, and I told you that, and it didn't work.I've tried restoring my files using multiple versions of their software, on multiple operating systems, and with different levels of permissions on the systems where the files were being restored. I get the same results every time: the folder structure and some of the archives downloads, but that's it. All of the archives are corrupt; they will not extract, and those that do are filled with thousands of empty files, no clue why. I paid for five years of service to simply run their applications because that's all it did, as far as I can tell.Simply put, STAY AWAY! Pros Crashplan is simple to set up and use. That's where the good ends. The software sucks. It's very resource-heavy and is written in Java so it works on all OSs. Other than that, it doesn't have anything going for it. Cons That I couldn't restore any of my backups... They were all corrupt. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IS Ian S. IT Manager Media Production ### "They've just drop all support for smaller companies" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 8, 2023 Crashplan was backing us up to the cloud for many years. We had historical backups, handy that I can do back in time to different revisions of documents. Crashplan then MOVED us to a new server and trashed ALL historical backups, I can no longer go back far. I complained, they ignored. It then operated 40-50 times slower, on a 1Gbit line is uses less than 1% bandwidth. Pros It used to work, but Incydr took over, moved the data centres around, and now it is 40-50 times SLOWER, almost unusable. Cons It's slow. Your data is NOT safe, they showed this by trashing our historical backups. Reasons for choosing CrashPlan Friend recommended it, he doesn't recommend it any more! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/145112/CrashPlan/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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