# CrashPlan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CrashPlan the right Backup solution for you? Explore 249 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145112/CrashPlan/reviews --- CrashPlan 4.4 (249) [View alternatives](https://www.capterra.com/p/145112/CrashPlan/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CrashPlan Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews BH Barry H AdministratorConstruction, 2 - 10 employeesUsed the software for: I used a free trial. “The price and the features that the software claims to have are the only reason I was attracted to this software.“ October 1, 2024 PW Peter W Technical DirectorMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “Nothing has happened other than a stream of emails saying my account will be deleted unless I update my payment method... Trapped by a simple admin problem that looks as tho I will lose all my data...“ November 4, 2024 IS Ian S IT ManagerMedia Production, 51 - 200 employeesUsed the software for: More than 2 years. “We had historical backups, handy that I can do back in time to different revisions of documents. “ February 8, 2023 BH Barry H AdministratorConstruction, 2 - 10 employeesUsed the software for: I used a free trial. “Totally and completely confusing beyond use.“ October 1, 2024 Mike B OwnerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Crashplan is simple to set up and use.“ September 23, 2023 SL Susan L AttyLaw Practice, Self-employedUsed the software for: More than 2 years. “They are charging me double what I used to pay because we can’t fix the problem.“ September 28, 2023 SM Swapnil M Technology leadArchitecture & Planning, 11 - 50 employeesUsed the software for: More than 2 years. “It is cheap and offers unlimited cloud storage.“ January 13, 2023 SM Swapnil M Technology leadArchitecture & Planning, 11 - 50 employeesUsed the software for: More than 2 years. “Crashes a lot of times, does not upload the whole bank of data, very slow to make a backups, never completed the whole backup.“ January 13, 2023 ## Showing most helpful reviews Showing 1-25 of 249 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Benjamin J. Director of Information Technology Used the software for: 2+ years ### "Has so much potential but is being held back" July 12, 2018 3.0 Unlimited backup storage of my computer system with revision history Pros The fact that the cost vs amount of storage you receive is incredible with Crash Plan. I have looked through so many providers for online backups and I don't believe anyone comes close to what is offered by this software. The fact that once you you install the program and sign in, the interface is very straight forward allowing you to select what on your computer you want to back up, all the way down to the entire contents of your C: drive is great and makes the product easy to use. Notifications are also a great feature to notify you if there was a problem during a backup. Cons My major issues come down to resource usage and customer support. This software, even though it does fantastic things, is an absolute resource hog. In the past I have been able to run constant backups incrementally at 15 minute intervals without much slow down of my systems. Within the past year however, on a 16GB memory system, as soon as crash plan begins to backup my memory usage jumps from about 15% to over 50% until I stop the program completely. On windows server 2012, the same issue happens, whether Crash Plan is installed for every user, or just my admin account, the instantaneous system slow down is there to where everyone on the system is effected. My two attempts at contacting support about the issue resulted in almost a 1 week wait time between calls/emails and the answer I ended up receiving was that they would no longer be supporting servers with the Crash Plan application. However present day their website still says it supports windows servers. The idea behind the program is amazing, I just wish the execution and support was more clear and helpful. Review Source SM Swapnil M. Technology lead Architecture & Planning Used the software for: 2+ years ### "Good software for individuals but not recommended for business with a lot of data." January 13, 2023 4.0 Not good. Did not solve the business problems of needing a cloud/offiste backups. We stopped using it. Pros It is cheap and offers unlimited cloud storage. That is the only reason we purchased a subscription of this software in the first place. Cons Crashes a lot of times, does not upload the whole bank of data, very slow to make a backups, never completed the whole backup.We find it to be useless for our uys case. Alternatives considered [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Reason for choosing CrashPlan We only chose it for cost efficiency but later we had to go back to Azure doe to the quality of service. Review Source CS Caleb S. Network Engineer Information Technology and Services Used the software for: 2+ years ### "Not for business use" May 16, 2025 3.0 CrashPlan wasn't ever very reliable, but became unusable with changes their business made a few years ago, leaving us spending a lot of time and money to find a better solution. Pros Product went downhill a lot over the past years when they dropped support for server products. No longer viable for business use. Cons Inability to backup servers after recent company changes, resulting in us having to find a new product. Review Source JP Jeff P. Network Consultant Information Technology and Services Used the software for: 2+ years ### "Great for small business." February 6, 2024 5.0 Very Satisfied. Easy to use and maintain. Pros Easy setup. constant incremental backups. Easy restore features. Great reporting. Retention. Cons Would be great if it worked with NAS devices. Alternatives considered [Carbonite](https://www.capterra.com/p/223152/Carbonite/) Reason for choosing CrashPlan Lower cost. Easier setup. More reliable. More storage Better retention. Review Source Andrzej M. Photographer Photography Used the software for: 2+ years ### "Easy to use back-up plan, but upload speeds could be better." July 22, 2019 4.0 I can easily backup all my photographs and Photoshop files on my external drive and have them always backed up in the cloud without much thought. Pros It's easy to setup and once you do you can forget it. Also, support team is very responsive nad helpful (had few minor problems along the way and they were quickly resolved). Cons Compared to some other softwares the upload speeds could be better (I tested same files with the same network and Crashplan was the slowest). Alternatives considered [Backblaze B2 Cloud Storage](https://www.capterra.com/p/155180/Backblaze-for-Business/) Reason for choosing CrashPlan I had used it before and had better offer at the time, than Backblaze. Although, right now there's not much of a different in price. Review Source BH Barry H. Administrator Construction Used the software for: I used a free trial ### "Most confusing software I have ever used. " October 1, 2024 1.0 Horrible. No support. No ability to install on my computer. Almost IMPOSSIBLE to cancel. Terribly confusing instructions. Nothing good at all. Pros The price and the features that the software claims to have are the only reason I was attracted to this software. Cons Totally and completely confusing beyond use. I paid for CrashPlan Pro and was not able to install anything. I begged for help installing the product and got nothing. I signed up for a 14 day trial and when I went to "Change My Plan" hoping to cancel my subscription, the only option I was given was to upgrade to a more expensive plan. Then, waaaay down at the bottom of the page in very tiny print were the letters "need to cancel". I clicked it and was FORCED to select from a list of positive comments about the software before I could cancel. Make no mistake, this software is crap. Switched from [IDrive](https://www.capterra.com/p/171884/IDrive/) iDrive uses to many resources on the local machine to be able to work Review Source BD Brahm D. Lawyer Legal Services Used the software for: 2+ years ### "Used to be better" April 22, 2021 3.0 Crashplan used to be a better service before Code42 bought it and made changes. It used to just work in the back-ground more or less hassle free. Now it is another tech service that you need to manage. I would no longer recommend Crashplan and am moving to another service. Pros The interface is clean and intuitive. Data de-duplication seems to backup lots of files efficiently even if you re-organize your folder structures. Upload and download speeds are generally good. Cons Back-up used to run automatically, but changes to the app in 2020 made it so that the app constantly logs outs so that you have to enter your password and run a back-up manually or nothing is backed up. If you do run a back-up manually, sometimes the app will now log you out before your back-up has finished. Worse still, if you move or delete a large number of files in a short time the app treats your computer as a new device and starts charging you for two devices resulting in being charged double. This is hard to fix because customer support isn't very good. Alternatives considered [Carbonite](https://www.capterra.com/p/223152/Carbonite/) Reason for choosing CrashPlan When I signed up Crashplan was very economical, has a free feature for backing up programs to your own devices, worked in the back ground consistently and reliably and was generally hassle free. None of that is true any more. I miss what Crashplan used to be. Review Source VR Verified Reviewer Owner/Photographer Photography Used the software for: 2+ years ### "Used to be better" June 12, 2019 4.0 Pros It's a "set it and forget it" program which is great for backup and archiving. I loved the feature that allowed you to keep previous versions indefinitely. Cons They've recently changed their terms and exclude certain file types for backing up. They eliminated their lowest priced plan and only offer their more expensive plans. Since their organizational changes, I've had lots of connection errors and interruptions. Backups need to be one thing - RELIABLE Alternatives considered [Backblaze B2 Cloud Storage](https://www.capterra.com/p/155180/Backblaze-for-Business/) Reason for choosing CrashPlan Price, initially. Considering switching to another product Review Source JB Joel B. Partner Computer & Network Security Used the software for: 1-2 years ### "Good but limited" May 11, 2025 4.0 Pros We used CrashPlan self hosted option which was nice to not have to pay for cloud storage. Cons At the time there was limited options, could only back up file and folders. Review Source Mike B. Owner Information Technology and Services Used the software for: 2+ years ### "Horrible! Stay Away!" September 23, 2023 1.0 I've been using Crashplan for a very long time. Primarily, for the past five years, I've used it to backup server backups, personal files, and long-term storage from my backup server. I got to the point of needing to restore the files as my local backup server RAID died and was unrecoverable. No problem, I have Crashplan... Or so I thought. It took about a week to restore all of the files. None of them were usable. They did a fantastic job if I wanted to back up the folder structure. If I wanted the data in said folders, tuff! Contacting support is a waste of time. They take, on average, three business days or more to reply, and when they do, it's generally very vague or things you've already told them you tried, didn't work, and you're looking for help. "Oh, did you try..." Yes, yes, I did, and I told you that, and it didn't work.I've tried restoring my files using multiple versions of their software, on multiple operating systems, and with different levels of permissions on the systems where the files were being restored. I get the same results every time: the folder structure and some of the archives downloads, but that's it. All of the archives are corrupt; they will not extract, and those that do are filled with thousands of empty files, no clue why. I paid for five years of service to simply run their applications because that's all it did, as far as I can tell.Simply put, STAY AWAY! Pros Crashplan is simple to set up and use. That's where the good ends. The software sucks. It's very resource-heavy and is written in Java so it works on all OSs. Other than that, it doesn't have anything going for it. Cons That I couldn't restore any of my backups... They were all corrupt. Review Source KS Kathy S. Webmaster Retail Used the software for: 2+ years ### "CrashPlan Gives Me Peace Of Mind" October 22, 2019 5.0 I really like CrashPlan. Most of the time, you wouldn't even know it was running ... it just does its thing! I think I have been using it for 10 or 12 years, and I have never felt the need to look for another application. I am disappointed that they no longer offer an option for personal use. I know that it says you can go with the business use option, even if you just do some freelance work with the computer you back up, but it is a little expensive for just a personal backup if the backup isn't that big. Overall though, I love CrashPlan, and recommend it to many people. Pros I have been using CrashPlan for many years. I used to use it for personal use, but now I use it for business use. Because I work remotely, I keep a large collection of our graphics/code files on my computer. I don't have access to a work server to keep them on, and I was always concerned about what would happen if I were robbed, or some sort of disaster happened to my home, that wiped out my computer and my local backups. CrashPlan gives me peace of mind, that my files are backed up somewhere safe. I evaluated other products, before choosing CrashPlan, and for me, CrashPlan was the winner for a couple of reasons. The biggest reason, was that if I had a computer with a smaller hard drive, and had to work off of an external hard drive for some things, CrashPlan also backed up that external hard drive to their system, as long as it was plugged into my computer. Not all backup software will do this. I also love it, because it works well on my Mac, and isn't just targeted at PC users. Cons Sometimes the messages that you get about backups can be misleading. It will say that you have a certain amount set for backup, and sometimes it will be a number that seems really low. Every time I have looked into this with support, it has turned out that the correct amount WAS set for backup, but I believe the email went out mid backup, and therefore gave a misleading message. Sometimes that can be a little alarming, even though there was never a true issue. The initial backup can be very slow ... like months, in my case! If I ever had to restore everything, I am sure it would take a crazy amount of time, so I would have to opt for the option where you pay to have a full hard drive mailed to you, which isn't cheap. Better than losing all your files though! That is why I also keep a local backup. Review Source SL Sheila L. Office Manager Architecture & Planning Used the software for: 1-2 years ### "CrashPlan is an affordable and reliable online backup solution" December 1, 2022 5.0 It's great to know our data is secure and is continually being backed up. The tech support is excellent. Pros We are an architectural firm and have a huge amount of data, partly because of the large size of image files. The unlimited storage and reliability of the product gives us peace of mind. Cons I haven't had any problems using this software. Review Source WF Wayne F. System Administrator Printing Used the software for: 2+ years ### "It's alright (as long as you're behind a normal firewall)" March 12, 2018 3.0 Easy of use and cost effective. Pros This software is easy to use and configure. I have recommended this software to others who are not tech savvy and they loved it. It's easy enough for them to "set and forget" and files recovery is as easy as selecting the folder/file you want to recover then process it. Cross platform is a definite positive and we needed a solution that worked with MAC and Windows. Cons I have used this software for a few years installed on a MAC and a Windows machine. It was good until I upgraded to Sonicwall Gateway. With the latest firmware it seems as that CP on the MAC had a hard time bypassing the firewall security so I had to explicitly open all the required ports then it started running normally again. Months went by without any issues then problem with the MAC machine reappeared where it cannot connect to the CP server (meanwhile no configuration change was made to the firewall). I have worked with both technical support from CP and Sonicwall, both have different ideas of what may be the problem. It's just odd that the MAC CP is having problems communicating out of the firewall while the Windows machine is fine. Further finetuning of the firewall will be required. In conclusion, CP is a good reliable and cost effective backup solution providing that you are behind generic firewall. However, you may run into frustrating issues if you are behind advance security gateways like Sonicwall, Fortinet, etc. and it's not as low maintenance as one would expect it to be. Review Source VR Verified Reviewer IT Specialist/Junior Systems Administrator Information Technology and Services Used the software for: 1-2 years ### "Great once user's commit to configuring their backup" October 3, 2019 4.0 It's a great, set-it and forget-it tool, but Code42 still needs to work on improving end-user experience and encourage end-users to keep their backup list up-to-date so Admins don't feel obligated to nag their co-workers about it when things go wrong Pros \- Fairly easy to deploy - Secure - Noisy when it needs to be - Enables the admin to be hands-off but they can check in on a backup anytime using the admin portal Cons \- The end-user experience to set up the tool is pour. As an admin who helped implement this tool I had to walk though the initial setup process with a large number of end-users because they were overwhelmed by the setup process - After 1.5 years of this tool being implemented, most end-users still don't keep their list of items CrashPlan backs up up-to-date. Their backup list is only updated when they start experiencing hardware issues - Using Migration Assistant to restore data to a new Mac will corrupt the CrashPlan app and it must be reinstalled which causes confusion for the end-users Review Source PC Philip C. Content Creator Music Used the software for: 2+ years ### "Our lives are digital; Crashplan is your health insurance!" March 29, 2020 4.0 On the whole, if you don't have a ton of data then there are lots of free backup options that might meet your needs. On the other hand, if you have many terabytes that need protecting then I thin CrashPlan is the best choice on the market. Pros I use CrashPlan for Small Business. The greatest thing about CrashPlan is that it offers unlimited backup and this is not a gimmick. When they say unlimited, we're talking all of your precious terabytes. The 2nd greatest thing about CrashPlan is they have amazing customer service. I hardly ever find myself waiting and their help is always fast, precise and effective. If you are someone who has a lot of data then $10 per month is going to seem like a small price to pay to know that data is always safe. Cons If you don't have a super fast connection then backing a terabytes is going to take some time but their support forum has a comprehensive guide to increasing speed and decreasing backup time. It's an additional $10 per computer so some people may take issue with this but again for unlimited back up it's still very reasonable in my opinion. Review Source SL Susan L. Atty Law Practice Used the software for: 2+ years ### "This is the most obnoxious and diificult to company to deal with" September 28, 2023 2.0 Impossible to deal with. Pros Nothing. Used tio grood Now assistance is so sub par i wonder how they stay in business. Cons I’m not a computer expert. My computer expert finds it absolutely impossible to deal with CrashPlan. After months and months of following their suggestions, they now have asked that I personally authorize my computer expert to deal directly with CrashPlan.They are charging me double what I used to pay because we can’t fix the problem. It is impossible to deal with the same person. There’s no ticket created for the problem and I would never recommend this company. Review Source VR Verified Reviewer Retired Sr. Director of Purchasing Food Production Used the software for: 2+ years ### "CrashPan Outgrew Me" April 29, 2022 4.0 It has become more difficult for an end user to navigate, but seems to do the job. I have never needed to restore, so I don't know how that would work. Pros When I first subscribed the service saved money for me. That has changed. Cons The service has changed to be business focused and when it did it became more difficult to use and more expensive. Review Source VR Verified Reviewer IT Manager Consumer Goods Used the software for: 2+ years ### "Plug and Play functionality with worry-free backups." January 16, 2018 4.0 Pros CrashPlan will backup your entire server regardless of size for virtually nothing. I can't believe they can do it for such a nominal fee. Cons This seems like a stupid thing, but I really wish they would auto-send me my invoices each month. I have to reconcile my credit card statement and turn it in to our accountant who requires supporting documentation, and it is a bit of a hassle signing in to get the invoice when they could easily set it up to email me each month. Review Source RB Robert B. Partner Information Technology and Services Used the software for: 2+ years ### "The cheapest backup solution, but be patient to backup or restore" October 19, 2018 4.0 Overall, Crashplan is a wonderful software for individuals getting into Cloud storage or looking for an alternative to offsite backup. It provides a fundamental experience with setup for beginners, but lacks the higher end competitors. Additionally, in an emergency event, I would not expect CrashPlan to be first priority for a restore. I would use CrashPlan as a last means of backup/ restore. Pros The cost for this backup is what most people value. The option to encrypt your backup prior to sending it to Crashplan's server is comparable with other high end backups. The option to backup to multiple other devices also makes CrashPlan one of the very few backups that allow you to multi-backup to different sites, machines, or other users using CrashPlan. Cons The time to backup a 1TB drive could take well over a month (My experience). It never tells you when all files are completely backed up, but continuously keeps backing up. The software does not tell you if a backup has failed or cannot pend. Overall, great value for a small business with 5 or less employees, however, if your a larger company, I would look else ware. Review Source CJ Chris J. IT Admin Information Technology and Services Used the software for: 2+ years ### "Big fan of the set it and forget it method of backup with CrashPlan" May 10, 2018 5.0 The versioning of your files is awesome, and the upload of changed/new files is really quick and can be set to backup at certain times with specified processor usage. Pros I love how my business version of CrashPlan continuously monitors my computers for any changes then uploads those changes to the cloud. Even though I run image backups of all our computers on the network, I will backup all important files to these computers which are then encrypted, uploaded, & versioned so that I can always go back in time for previous saves of my files. The support staff is great as well. Price is great for our plan which I believe includes 3 computers (originally just 1). Cons The interface is a little unintuitive especially when it comes to restoring previous versions of your files, but once you do it a few times it's no big deal. Review Source Ben L. Sr. Systems Engineer Media Production Used the software for: 2+ years ### "Great backup tool" November 17, 2016 5.0 I've been using Crashplan for the last 3 years. I purchased a family plan of 5 machines, so I'm able to backup my PCs as well as my wife's macbook, etc. I really like that I have the option to backup locally to another machine in my home, to someone else that I know that uses crashplan, as well as to the Crashplan Cloud. Several times, I've wanted a file from my home PC while at work so I just opened the Crashplan Application on my work PC, Change to my home PC, and restore the file I wanted. This saves me from having to have an FTP server running at home, possibly opening me up to security concerns. I'm also a big fan of the Android App. Once or twice now I've wanted a file while away from home/work so I just restore it via the app to my phone. :) Pros Easy to install & setup. Cons The cost is a bit higher than some of the other cloud backup services, but it's worth it. Review Source Kurt M. Senior IT Manager Marketing and Advertising Used the software for: I used a free trial ### "CrashPlan has proved to be invaluable for our organization" May 4, 2016 5.0 We use CrashPlan PROe in a hybrid cloud model with the server in-house and the store points in Code 42's cloud. We moved from local store points to the cloud because the cost made sense and we could stop buying onsite storage as our needs increased. We backup all of our mobile users with PROe and it really has been great for us. The console gives us plenty of insight into which machines are not backing up or having issues. We can control all of the client variables (versions, speed, network interfaces, etc) from the console and push out the setting to our clients individually or by orgs. Pros The master console! All settings and controls for all clients are configurable from one console. The reporting is great and gives us great insight as to how much data is on our client machines and who to scold when thier music folder is 500gb. The fact that if one of my Executives is traveling and gets their machine stolen or lost and being able to just download the app and sign in on a new machine and start restoring thier data is AMAZING. We had that happen, Mac stolen in London enroute to a big pitch for new business. He called me in an absolute panic. In a 5 minute phone call we had the data he needed for the meeting restoring to a new machine that he had just purchased at the Apple store, when he left the Apple store he had all of his data back, with 1 FIVE minute phone call. Cons In previous versions Java usage was a bit out of control, but they have had that fixed for a few versions now, so no cons at all. Review Source Ken B. Senior Desktop Engineer Computer Software Used the software for: 1-2 years ### "One of the best solutions we've chosen." March 2, 2017 5.0 We had a backup solution in place for a number of years. We've finally decided that we needed a change. We spent time evaluating a number of different vendors. Eventually we decided on Code42 Crashplan. There support was great throughout the deployment and it is great with their continued support of their product. Pros Legal hold feature. Ability to lock down controls from administrator level and prevent users from not backing up. Ease of use for the client as well as the administrator console. Cons Night mode was removed from newer versions of the console. Review Source Sam J. Therapist/Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "It just works!" August 11, 2017 5.0 Saved me when I lost my hard drive! Pros I dropped a laptop off a couch and ended the life of the hard drive. It was so nice to know Crashplan had everything saved for me. It just works without thinking about it. Cons Its a little hard to navigate the online saved files. But other than that, not much to say here. I like it. Review Source Mark G. President Information Technology and Services Used the software for: 1-2 years ### "Switched from Carbonite to CrashPlan" September 12, 2018 4.0 For years we've used Carbonite for our business and server backup needs. It required frequent troubleshooting and complete re-installs which drove us crazy. We switched to Code42 CrashPlan and the difference was obvious. It's simpler to install, simpler to configure and it runs reliably without constantly reinstalling. Recovery of files has always been quick and complete. Pros It's simple and very reliable. Easy to install, doesn't require constant maintenance and re-installs. Cons Nothing, it's been performing very well. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.