# Page 2 | CrashPlan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CrashPlan the right Backup solution for you? Explore 249 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145112/CrashPlan/reviews --- CrashPlan 4.4 (249) [View alternatives](https://www.capterra.com/p/145112/CrashPlan/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of CrashPlan ## Showing most helpful reviews Showing 26-50 of 249 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PW Peter W. Technical Director Mechanical or Industrial Engineering Used the software for: 2+ years ### "Crashplan deleting my data as there's no way to change my plan" November 4, 2024 1.0 Technically good, administratively a disaster. Pros I've used it for years and it was fine: but now... Cons They asked me to update my payment method. I decided that the best option was to change my plan. You can't do that online, so I raised a ticket and sent multiple emails asking to update my plan. Nothing has happened other than a stream of emails saying my account will be deleted unless I update my payment method... Trapped by a simple admin problem that looks as tho I will lose all my data... Review Source Response from CrashPlan November 13, 2024 Hi Peter - I'm so sorry to hear about your difficulty in getting your payment method updated. We strive to make every experience with CrashPlan a positive one, and want to do everything we can to make this right. If you could share your ticket number and/or your email address, I can personally escalate this with our support team. NM Nathan M. Automotive Used the software for: 1-2 years ### "Excellent backup engine for any platform. " March 23, 2016 5.0 The CrashPlan architecture allows versioning, continuous backup on OS X, Windows, and Linux desktop clients, and Code42 offers PROe private cloud servers for each of these platforms as well. I've used CrashPlan PROe (private cloud server with standard CrashPlan client) for three years, in multiple small business settings. It's a five star product, with five star support, but a few small but persistent browser compatibility issues, and one major licensing problem, keep it from earning all five stars from me. Pros Installing, maintaining, and updating the PROe server is trivial on both Debian Linux and OS X. (One-click updates directly from the administrative console would be a nice addition, since locating update files on the Code42 site is not as quick as it perhaps should be, but that's a minor nuisance). Likewise, installing and configuring clients is fast and easy, and once the client software is installed on a workstation, the administrative console allows control of all client settings, saving legwork. Client access can be restricted to ensure that backups are not interrupted, and CrashPlan PROe has a complete set of legal hold tools available in a separate administrative interface should your organization require them. The client is lightweight and offers good granular control over bandwidth use. The server is extremely flexible, allowing any number of storage points on any number of running servers, even across server platforms, and the CrashPlan architecture further allows any client to be delegated as a storage point for other clients, in the case of, for instance, a satellite office scenario, disaster recovery, or server maintenance. Cons The only real operating nuisance I've encountered is browser incompatibility with the otherwise lovely administrative console, which does not scale properly for Mobile Safari, and which presents a baffling "server disconnect" message on Safari for OS X. On the desktop, one can simply use Firefox or Chrome, but a proper mobile Safari theme--or even the ability to permanently eliminate the client download prompt when accessing the console from a mobile browser--would be a huge improvement for those of us who do an increasing amount of our admin tasks from our mobile devices. The ugly is that this wonderfully designed, private cloud backup system, which was once my first choice for small business clients, is now available only in packages of 25 licenses and up. Not only does this make no sense from a supply side—Code42 incurs no storage or infrastructure overhead from private cloud backup, so one would think they would prefer to sell these licenses—but it arbitrarily shuts out small businesses from a product which is otherwise perfect for the small business use case, forcing these businesses, often creative firms which generate multiple gigabytes of new data each hour, to rely on Code42's public cloud product (try uploading 2 terabytes on virtually any broadband connection in the US) or, more realistically, to look elsewhere for onsite backup solutions. I used to recommend CrashPlan PROe to all my small business clients. I can no longer do so, not because the product is not excellent—it is—but because Code42 literally will not sell it to them if they can't buy 25 or more licenses. The mind boggles at whatever bean-counterish logic led to this decision, which both locks small businesses out of an otherwise ideal product for their needs, and amounts to Code42 throwing away all potential revenue from those in the small business sector who cannot rely on public cloud backup alone. I'd encourage small businesses and consultants working with small business to contact Code42 anyway, and put some pressure on them to revise this policy. CrashPlan PROe is otherwise as close to a perfect product as I have seen in the last ten years of IT, and it is simply foolish to refuse to sell it because a client has a smaller budget or smaller needs. Review Source VR Verified Reviewer Used the software for: 2+ years ### "Continuous peace of mind and protection" July 11, 2016 4.0 It just runs... You go to lunch, you go into a meeting. Its running. You go on holiday its running. Code 42 platform can be used to backup end point devices throughout the world to your own private server. Code 42's cloud servers or a combination of both. You can specify global settings or individual ones. Customising to the exact level required for you or your business. It can be deployed for a few dozen machines or thousands. It gives us viability on our servers data and endpoint client activities providing more insight than just a regular backup client. Pros The client is customisable. It can be deployed silently and is configurable from the machine or can be locked and the configuration done via the server. New abilities allow the user to restore data form their backups if starting again on a new machine. This can aid migrations and ease pressure on facilities. Strong encryption, compression and an easy to use interface make using the client a pleasure. Documentation is very detailed and easy to read and follow along. Code42's support are extremely helpful and pleasant! Cons Recent redesigns of the client and server interface have left things confusing. The attempts to make the whole system minimal results in it being more difficult and annoying to use. Some features are difficult to find or too many layers deep now. The interface is also less responsive than the previous versions and often doesn't update for a long period of time. The web interface for the main server does not work properly in Safari which is a big annoyance for us and our users. Code42 seem to be continually changing the name of the product. Crashplan Pro. Crashplan ProE, now Code42 platform. It can be confusing and again frustrating. Code 42's support team are excellent! I cannot praise them enough. However I do not have the same experience with the Sales team, Code42 are after certain customers and in that refuse and do not want to help other customers which has propogated bad will throughout the community that has supported them from a startup. Review Source Ray A. Research and Cultural Consultant, Editor/writer, interpreter. Used the software for: 2+ years ### "I relied on Crashplan for document backup while completing my PhD abroad." December 15, 2017 5.0 Outstanding performance over the 3 year period that I used it. Once my data was uploaded (it took nearly a year), I was assured that my PhD research was safe. I stopped using it because the internet in China was simply too restricted and curtailed to make it useful. Pros It runs continuously in the background to ensure that the files selected are backed up. The Crashplan client automatically backs up to ensure that customers are using the very latest client and are not in danger of security leaks. The Crashplan client is cross-platform and will run on Linux and Mac Cons Code42 appears to have removed their plan for standard household users and now only has plans for small and large businesses. Unfortunate for the average household computer user. When I used Crashplan for backup in Beijing, China, the upload speeds were horrendously slow. I assume this was not the fault of Crashplan, but the result of serious Internet throttling by the internet provider or by state security apparatus in China where all connections to the outside world are severely curtailed. Backing up 200gb of data took nearly half a year. But my experience was likely unusual. Based on other user reports of Crashplan, the upload and download speeds are quite good. Review Source KD Kathryn D. Managing Partner Outsourcing/Offshoring Used the software for: 2+ years ### "Buyer Beware of Recent Changes to the Services for Small Business !" May 23, 2019 1.0 I have spent days on the phone with their technical support management to no avail. They do not offer a solution, and have no plans to correct or back out this potentially devastating change. Pros Until recently, Crashplan for Small Business was very reliable. Cons I have used Crashplan for Small Business for many years. They have recently implemented a change, as of May 1,2019, which had devastating effects for my businesses. They have chosen to remove from the backup all files in the /user/xxx/library/containers/ directory as well as all root directory application and system folders. My company’s financial data was stored by our 3rd party Unix app in that directory and Code42 just randomly excluded it from backup, even though it was in the USER directory, and deleted ALL PREVIOUS BACKUPS without permission. Apparently they sent this information out in a “newsletter” to their business clients in Mid April, and implemented the change on May 1. We had a file corruption of our database on May 18, and we were unable to recover from our online backup with Crashplan. The company made this change to a live system, had no backout plan and no recovery path for the data they deleted without our knowledge or permission. We lost 10 years of data. Absolutely devastating. The customer trust has been breached, but their attorneys claim that we didn’t have a “contract”. This is unbelievable on so many level, and my guess is that most business clients do not realize that this is happening or that their data is missing until they go to recovery and find it gone. Review Source KM Kyle M. IT Architect Facilities Services Used the software for: 2+ years ### "CrashPlan does exactly what it needs to do" June 9, 2017 5.0 We no longer need to manage our backup infrastructure. CrashPlan takes care of this. Previously, with Windows Backup, we needed to periodically purge our backups because when using a network location, Windows Backup can't do versioning. So we'd end up filling terabytes of storage of the same files over and over again. CrashPlan fixes this problem for us! Pros CrashPlan is really easy to use. I love using it because I can backup to another computer for FREE! The only part of the app that is pay is if you want to backup the the Code42 cloud. If you don't use the cloud, you get easy & free backups! The versioning is also really nice. We can restore a file from any point along it's life. CrashPlan is used to backup our general file server, our email server, and our SQL database dumps. I can centrally restore any file from any server from my location. We migrated to CrashPlan from Windows Backup. It took a lot of overhead out of our backup procedure. CrashPlan has also saved our files from Virus' on a few occasions. With the outbreak of Ransomware, CrashPlan really helps save our files from being encrypted. Cons CrashPlan is written in Java, which means, it's pretty much the only reason I have Java installed. Supposedly, a non-Java client is coming, but who knows when or if that will happen. It is also \_really\_ difficult to manage on a headless server. You basically have to create a SSH tunnel, then from a separate computer 'fake' out that installation of CrashPlan into thinking it needs to connect through the SSH tunnel. Done properly, your desktop CrashPlan will connect to the CrashPlan backend on the headless server. It would be really nice to be able to manage a headless server without any SSH tunneling, or port forwarding, or any of that. Review Source Liz W. Photographer Photography Used the software for: 1-2 years ### "Crashplan, The Most Affordable Backup Solution" February 6, 2019 5.0 Overall, Crashplan has been a wonderful solution to my need for affordable cloud backups. My photography business would not continue to operate if I couldn't safely save all my work. I've had past wedding clients return five years later asking for a copy of their lost wedding photos; Crashplan will continue to enable me to ensure that I will always have an off-site copy of my work at a really affordable price. Pros As a professional freelance photographer, I have to backup huge amounts of data to keep my business safe. After much research, and one bad experience with a different cloud solution company, I found Crashplan (Code42) to be the most affordable system that still allows unlimited backups. They are priced extremely competitively without compromising quality. Cons Crashplan used to have a mobile app that allowed users to access all their backed-up files from their phones. They recently discontinued this app. I can hardly believe the company would take such a step backwards. I used the app on a regular basis to refer to documents or images that I needed to access while I was away from my computer. This convenience was one of my biggest draws to Crashplan initially; I wish they would bring back the app. Review Source VR Verified Reviewer Technical Support Specialist Information Technology and Services Used the software for: 2+ years ### "Full-Featured Backup Solution With Good AD Integration" October 29, 2018 5.0 We have been very satisfied with the backup capabilities of our CrashPlan implementation. We use CrashPlan for backing up the critical files of our employees. The CrashPlan administrative portal is fairly easy to use, and it has many great features. The biggest issue I've had in using their software is getting users to automatically disable when their account has been disabled in Active Directory; I've had the script working in the past, but every time we update, it seems to break the script and takes quite a bit of time to get it running again. Pros I like that you can get very granular about what you want to back up. You can select entire folders to backup, but you can also specify that certain file types should be ignored. You can even specify that certain files be ignored or included. Cons Using their built-in scripting for auto-disabling accounts when the related account is disabled in Active Directory has proven to be a pain. I've had it working before, but every time I upgrade the software, it seems to break that capability without actually changing the script. Review Source Johan D. Head of IT Consumer Services Used the software for: 1-2 years ### "CrashPlan for the Enterprise" December 26, 2015 5.0 Code42 has done a fantastic job creating a solid enterprise product that is easy to use, transparent to the end-users, and backed by a company that takes an active interest in the input of their customers. Even with the trend of moving data to the cloud, end-point backup remains a critical necessity in the modern end-user computing environment. Systems fail, users delete data, users switch computers and things still go wrong and make backups a necessity. CrashPlan is equally useful for file recovery or simply moving a user to a new computer. Client backup products are not always without impact to end-point performance. CrashPlan's interface is simple and easy to use. Virtually no training is required for both end-users and administrators. Granted that backup is not an overly complicated process, but CrashPlan has refined the process better than the competition. Whether using the on-prem or off-prem option, CrashPlan provides security and stability for your company's critical data. My only real criticism with Code42, is that in the last year they have not focused sufficiently on the development of CrashPlan. I feel like they made a poor choice to focus too much on SharePlan, which was not something that was critical to their core business. CrashPlan is also a bit behind the curve on features related to legal hold and e-discovery, but they are trending in the right direction. The best part of CrashPlan is that is just works. Its a solid, well-written product with great support that give users a sense of security about the data that keeps the business working. Pros Easy to use Easy to administer Minimal impact to end-user performance Cons Code42 should focus more on the core business and less on additional offerings Legal-hold e-discovery capabilities are still immature, need more focused development Review Source VR Verified Reviewer Owner Photography Used the software for: 2+ years ### "Love this App" February 25, 2020 5.0 I have used for over 5 years without any issues. It updates as needed and provides backup for all my work. A MUST HAVE feature they offer that few others have is their default option to keep 100% of your data even after you delete it off your hard drive. Most remove deleted files after only 30 days. That means if you make a mistake and remove a needed file you are out of luck. If you change out HDD due to space then all gets removed. No a good solution for total backup. This is why I have stayed with Crashplan. Pros this app does what is meant to do. Assuming you have a decent upload speed it can handle several GB of files and backup within a few hours. For those with normal documents the backup would be instant no matter your providers upload speed. Cons The cons are not against Crashplan but the needed upload speed which many providers limit. It works fine for smaller files but if sending hundreds of large image files a higher speed connection is needed to keep up. Review Source Kyle B. SR IT Analyst Education Management Used the software for: 1-2 years ### "CrashSOLUTION!" November 30, 2023 5.0 Pros Crashplan has been so helpful in helping users understand their clear and concise backup history, as well as help us identify issues before there was a problem. We have had so much minimal data loss in comparison to previous years. Cons it isn't free! Haha. No, but really, please take your time in reading through the documentation provided by CrashPlan to avoid issues with setup on each device during imaging. Review Source RC Robert C. Senior Consultant Retail Used the software for: 2+ years ### "Regularly just disappears from computer" September 22, 2022 2.0 Not reliable or cost effective. Pros They have good support and their website has good online support. Cons Several times over the past year the s/w just disappears from my computer and I have had to reinstall it. Code42 acknowledges that sometimes this happens. The only way I know this happens is that I get an email saying "your computer has not been backed up for ways". The price has also doubled. The s/w also seems unable to complete the backup if scheduled to run only during off hours. I have opted to quit using it when my monthly subscription expires this month and replace it with a less expensive, faster and more reliable product. Reason for choosing CrashPlan Recommended by a friend. At the time CrashPlan had unlimited storage for a reasonable monthly fee. Since then the price quadrupled. Review Source Christopher D. Owner/Senior Technician Information Technology and Services Used the software for: 2+ years ### "Great Software for Business, Slow Support, Frustraing Configurations for NAS" April 1, 2019 5.0 I used this service for several years with multiple PC's before the swapped to the per-device cost. It was an easy set-it-and-forget-it setup and making sure that all files were backed up. Upload speeds could be hit and miss depending on the server or time of day. Pros Once configured, the software is easy to maintain, do backups, and encrypt data. GUI interface is simple to use and makes restores much less painful Support can be helpful via e-mail, phone not so much. Cons Cost of the software seems to creep up every year, and recently have switched to a per-device cost which makes indivudal backups more expensive. Headless support is almost non-existant and a pain to set up QNAP NAS requires a community written docker container to be able to manage as a cloud backup Phone support is painfully slow to answer questions and immediately requests RDP. Review Source Adam P. IT Manager Legal Services Used the software for: 2+ years ### "BEST backup software hands down !!! I love it" July 10, 2018 5.0 It kept all my data, photos and docs safe for years !! Pros This is the best backup software for a home user ever. The best part is that you can backup an external USB Drive. I run it on my mac and have been using it for 5+ years. The software runs in the background and backs up my files so I don't have to worry. They have plenty of settings to limit when it backups and how many resources to use. Since I have a capped bandwidth I set it so I just upload in the evening. I've recovered a couple of files by logging into the web interface and downloading a zip of them. Cons I'm very sad that they will no longer offer consumer accounts at the end of August 2018 if I'm a small business I would use crashplan. I'm super bummed that the software I recommended to so many is going away :( Review Source IS Ian S. IT Manager Media Production Used the software for: 2+ years ### "They've just drop all support for smaller companies" February 8, 2023 1.0 Crashplan was backing us up to the cloud for many years. We had historical backups, handy that I can do back in time to different revisions of documents. Crashplan then MOVED us to a new server and trashed ALL historical backups, I can no longer go back far. I complained, they ignored. It then operated 40-50 times slower, on a 1Gbit line is uses less than 1% bandwidth. Pros It used to work, but Incydr took over, moved the data centres around, and now it is 40-50 times SLOWER, almost unusable. Cons It's slow. Your data is NOT safe, they showed this by trashing our historical backups. Reason for choosing CrashPlan Friend recommended it, he doesn't recommend it any more! Review Source JB Joel B. Technology Consultant Information Technology and Services Used the software for: 2+ years ### "Excellent backup tool, but dropping Home product will lose customers" May 8, 2018 4.0 Pros This was the best and lowest cost backup tool on the market...when the Home product was available. In August of 2017 Code42 shifted away from Home and is focusing on enterprise and small business. The Home product was AMAZING. It backed up quickly, offered unlimited storage, and allowed you to backup multiple computers at the same time. Plus you could back up to other friend/family's computers to avoid having to pay for the service at all. This had everything a home user could want and at an amazing price. NOTHING came close. And I mean NOTHING! Cons Unfortunately, Code42 has left the Home market and is focusing on enterprise and small business. For those two segments, this is a great product, but I feel like dropping the Home market is a disservice to their existing Home user base. They should have allowed existing customers to continue forward with their Home product and Home product pricing. I get that they want to change their focus, but moving away will really hurt. That's a bad thing, but it speaks to the excellence of their Home product. Review Source Tab D. Internet Marketing, Content Management, Multimedia Design Publishing Used the software for: 1-2 years ### "Very flexible backup service that allows you to backup external hard drives w/ strong encryption" June 22, 2018 5.0 Peace of mind knowing our files are safe. Pros Strong encryption helps keep our files safe. Unlike many backup services, Crashplan for Small Business allows you to backup files on any number of external hard drives for no additional fees. Also, you aren't required to move the files/folders you want to backup into a proprietary backup folder...this means you do not have to alter the structure of your file system to have an effective and full backup. Power Tip: divide your backup into multiple backup sets for increased efficiency and peace of mind. Cons I wish you could more easily view the backup log so you could reassure yourself that your most important files are 100% backed up to the latest version. UX is usable but a bit awkward...it can take several somewhat convoluted click-throughs to find the setting you need to alter. Review Source VR Verified Reviewer Principal Information Services Used the software for: 2+ years ### "A Phenomenal Live-Saver with Little Downside" February 8, 2019 5.0 Pros Managing hundreds of computers (and the data within each) can be an enormous task, but CrashPlan organizes and manages this need impeccably. Users tend to dislike this kind of program, because they often involve interruptions of slowdowns during their work (while it backs up their files), but CrashPlan does this seamlessly behind the scenes as a non-intrusive background process. Now, any of our user's computer could crash hard, and we'd be able to recover it in very little time and with very little effort. Cons There's little to dislike. I wouldn't mind if it cost less, but the price is reasonable if you're protecting data of even modest value. Review Source RW Robin W. Corporate Trainer E-Learning Used the software for: 2+ years ### "Peace of mind that my data is recoverable" June 29, 2022 4.0 Generally very favorable. However, there was one time when the background task running on my wife's MacBook Pro stopped running and we did not realize it until we tried to recover some files and found they had not been backed up. This was several years ago and since upgrading to a newer version of CrashPlan, it seems to be okay now. Pros It is easy to set up the background task and get it running. Cons The recovery interface is not very user-friendly. Review Source PB Paul B. Project Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Capable flexible backup solution" October 28, 2020 5.0 I used Crashplan for several years and found it to be an excellent reliable product. I no longer used it because the home user option was withdrawn and the small business pricing was prohibitive for a home user. If the option is ever reinstated I would not hesitate in returning to use the product. Pros Flexibility, reliability, ease of use, configuration options. Unlimited storage, file modification history. Local backup and peer to peer options. Cons Withdrawal of home user option, which I understand given the economics of providing unlimited storage. Alternatives considered [Retrospect](https://www.capterra.com/p/32008/Retrospect/) Reason for choosing CrashPlan Capabilities, pricing and storage. Switched from [IDrive](https://www.capterra.com/p/171884/IDrive/) Reliability issues with iDrive and attractive proposition from Crashplan. Review Source Heather W. Photographer Photography Used the software for: 6-12 months ### "Good Program" September 28, 2019 5.0 Overall, the potential for the program, and the idea seems great. But unless you have a huge bandwidth or pay for extra it's difficult to use for a some business owner like myself. I flet secure in that my life were kept safe, in an online, web based program, however I could never use it to it's full potential because it took literally days for my to back up just one of my external hard drives full of full resolution .CR2 files. Pros This program really does as it says, backups all that you have on your computer incase of lost data, or major computer crash loss. Because it's web based, it's all available and at the tip of your fingers if ever you need retrieve lost data. Cons My biggest issue with that program was that it took up so much bandwidth that there was very little left for other things in my home, such as watching youtube, or Hulu, or Netflix. It ate up a lot of my allotted bandwidth for the month, and I had a lot of difficulty using it because of that. Review Source VR Verified Reviewer IT Information Services Used the software for: 2+ years ### "Rock stable" November 8, 2022 5.0 Pros Stable, consistent, efficient, simply works fine Cons Non very flexible and quite expensive, compared to previous family version. Review Source PW Peter W. Web Developer Higher Education Used the software for: 1-2 years ### "Backups made easy" November 29, 2018 4.0 Pros The free plan offers really great features, being able to backup to a separate computer has been in-valuable. With the paid-for option offering an even better service, letting you backup directly to CrashPlans cloud servers. Restoring to previous versions is also super simple, with a simple-to-use user interface it really isn't hard to figure out. Also, restoring is a very quick process, much faster than other backup programs I've used in the past. The initial installation and continued maintenance of CrashPlan is also very straight-forward, taking virtually no time at all to do either. Cons The biggest negative of CrashPlan is the sheer amount of resources it takes up on your PC / MAC to get these back ups done. On a pretty powerful machine you can sometimes notice a very slight lag. Integration with other firewalls can be a pain, especially if using a more obscure and not-well-known brand. Also, the web interface doesn't work on some web browsers, which isn't a big problem for me, as I solely use Google Chrome. But it may be a sticking point for other users. Review Source Jessica G. Author and Graphic Desginer Graphic Design Used the software for: 2+ years ### "YOU SAVE MY SKIN!" March 22, 2019 5.0 I had a computer failure, had to wipe it clean but CrashPlan was there with all of my precious files safely tucked away to put on when I got a new computer. Pros MY COMPUTER CRASHES ALL IS LOST! Or wait no! I have CRASHPLAN!!! As an author and a graphic designer, there is NOTHING as important as having all of your precious files safely tucked away securely. CrashPlan is like a comfort blanket for me and my files. Cons Just make sure you're connected and syncing properly! But seriously there is NO downside to having all of your files backed up safe and secure Review Source Aníbal E. Especialista De Soporte Datos Inalámbricos | Wireless Data Support Specialist Alternative Dispute Resolution Used the software for: 2+ years ### "I keep in my cloud, I'm more secure" August 25, 2018 5.0 I have solved my problem of not having to saturate my PC anymore, I keep everything in the cloud since the old file was in the university until I used software that I no longer use Pros I feel safe with this software because there I keep all the information of my pc, they have the security that my files need all the data stored in Crashplan have internal backup that guarantee that in the event of a company failure they can always be recovered again . Cons This service is the best, it is for all types of users, both desktop operating systems and smartphones Review Source Similar Products Featured