--- title: "dualmon Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about dualmon Software - reviews, pricing plans, popular comparisons to other Remote Desktop products and more." source_url: "https://www.capterra.com/p/145125/dualmon-Remote-Access/" page_type: "product" language: "en" --- # dualmon Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) dualmon ## What is dualmon? Remote access and support made easy. Switch your business to our Remote Desktop and get 50% off your first year! Unlimited unattended remote access plans starting at just $49 the first year for 10 computers with unlimited users, making dualmon the price leader for remote access solutions. Custom cobranding, session recording, remote deployment, file transfer, remote printing, computer group management, IP whitelisting, multi-factor authentication, remote diagnostics, usage reporting, and more. ## What is dualmon used for? [Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Support](https://www.capterra.com/remote-support-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 289 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $19 Flat Rate, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Remote Support / 2026 - Remote Desktop / 2025 Our "Best of" badge program showcases products with the highest ratings... - Remote Desktop / 2026 - Remote Support / 2026 Our "Best of" badge program showcases products with the highest ratings... - Remote Desktop / 2026 - Remote Support / 2026 ## dualmon alternatives Highest Rated [4.7 (1,901)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (735)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (65)](https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/145125/dualmon-Remote-Access/alternatives/) ## FAQs about dualmon Overview ### What problems does dualmon solve? dualmon solves remote support delays, costly on-site visits, and hard-to-manage remote access by giving teams fast unattended and on-demand connections, simple deployment, and user permissions. IT departments, managed service providers, small businesses, and distributed staff benefit most when troubleshooting PCs, accessing office systems from home, and supporting clients across locations. Answer based on 225 reviews Overview ### Which roles and teams benefit most from dualmon? dualmon is most used by business owners, executives, and IT leaders who need reliable remote desktop access without complex infrastructure. Office managers, operations teams, and support staff use it to troubleshoot employee devices, maintain business continuity, manage distributed systems, and provide fast assistance across multiple locations. Answer based on 280 reviews Overview ### What company size and industries is dualmon built for? dualmon is built mainly for small businesses, which make up 93% of reviewers, especially in Information Technology and Services at 19%. It also serves midsize businesses at 5% and enterprises at 2%, with additional use in Accounting at 10% and Computer Software at 5%, mainly for Remote Desktop. Answer based on 287 reviews Features and Usability ### What are the key features of dualmon? dualmon includes core remote access and remote control features such as unattended access, screen sharing, file transfer, and remote printing. Differentiating features include two-factor authentication, access controls/permissions, multiple monitor access, and customizable branding for support portals. Reviewers also frequently mention its easy setup for one-time support sessions and remote work. Answer based on 133 reviews Pricing ### How much does it cost and what fees or limitations are included? dualmon starts at $19/year for the Pro plan covering up to 5 computers; Enterprise and Assist each start at 99/year. A free trial is available. Reviewers often call it affordable and transparent, though some mention occasional slowdown and wanting better pricing for fewer or bulk unattended computers. Answer based on 78 reviews Integrations ### Which third-party tools and platforms does dualmon integrate with? dualmon integrates with Google Calendar and Microsoft Outlook for scheduling and calendar management. These two native integrations cover the main productivity platforms listed in the catalog. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does dualmon offer? dualmon provides documentation for teams that need written reference material during setup and early use. Documentation can support self-paced review of features, settings, and basic steps, giving users a resource to consult as they work through the product. Answer based on 7 reviews Getting Started and Support ### What customer support options does dualmon offer, and how do users rate the experience? dualmon offers email/help desk, FAQ/forum, a knowledge base, and phone support. Users generally describe support as fast, helpful, and clear, with many saying issues were resolved within hours or less. Friction more often centers on guiding less technical end users through connection steps, downloads, or session setup. Answer based on 101 reviews Security ### How does dualmon handle data security and access control? dualmon uses two-factor and multi-factor authentication, per-device authentication, individual computer passwords, encryption, detailed logs, session recording, and user, group, and role-based permissions to control access. Reviewers also note some friction: repeated password prompts, a longer login flow, limited permission granularity, and occasional admin-account elevation issues. Answer based on 48 reviews ## Who uses dualmon? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 4,297 Remote Desktop reviews Capterra data shows that buyers of Remote Desktop software rank the following features as their top priorities: - **Secure Login** (**70%** of reviewers rated this feature as critical) - **Remote Access/Control** (**62%**) - **Access Controls/Permissions** (**43%**) dualmon supports all three of the features reviewers rate most important: **Secure Login**, **Remote Access/Control**, and **Access Controls/Permissions**. Together, these capabilities help businesses protect remote sessions, manage device access from anywhere, and set the right user permissions, allowing teams to work securely and maintain control over remote support and administration. Remote Access/Control 5.0 (37) 89.19% of 37 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Screen Sharing 5.0 (13) 76.92% of 13 reviewers that rated this feature as important or highly important Digitally share screen view with others Multiple Monitor Access 4.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Access multiple screens from one centralized location Unattended Access 4.9 (15) 73.33% of 15 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Troubleshooting 5.0 (13) 100.00% of 13 reviewers that rated this feature as important or highly important Take actions to troubleshoot issues for networks, devices, etc. Mobile Access 4.8 (12) 50.00% of 12 reviewers that rated this feature as important or highly important Access software remotely via mobile devices dualmon 37 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Annotations: Highlight content and/or make notations about parts of content - Authentication: Verify the identity of users/devices to enable secure access - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Branding: Add customized logos and colors to align with company branding - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple Monitor Access: Access multiple screens from one centralized location - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Print Management: Helps control, track and monitor printing processes - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Printing: Print remote documents from multiple devices - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Secure Login: At least a username and password is required to access the system - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.7 (288) 4.7 Based on 288 reviews ## Pricing Value for money 4.9 (258) Free Trial [View pricing plan details](https://www.capterra.com/p/145125/dualmon-Remote-Access/pricing/) Pro $19.00 Flat Rate,Per Year It includes: - Unlimited Remote Access - Full-Screen View - Remote Printing - Transfer Files - Multi-Monitor Support - Screen Blanking & Input Blocking - Two-Factor Authentication - Copy & Paste Between Computers - iOS and Android Native Apps - Windows and Mac Desktop Apps - Remote Sound - Present Your Screen - End-to-End Encryption - Web-based Support Enterprise $99.00 Flat Rate,Per Year It includes: - Unlimited User Accounts - Computer Group Management - Custom Cobranding - Concurrent Sessions - Remote Deployment - IP Whitelisting - Remote Admin Elevate - Generate Usage Reports - Session Recording - Cross-Account Connections - Bulk-License Discounts - Telephone Support - Basic Remote Assist Assist $99.00 Flat Rate,Per Year It includes: - Unlimited Remote Assistance Sessions - Includes 20 User Accounts - Embeddable Assist Widget for your Site - Custom Cobranding - Multi-Monitor Support - Transfer Files & Remote Printing - Input Blocking & Screen Blanking - Hardware Diagnostics - Session Recording & History - Reboot & Reconnect - Remote Admin Elevate - Concurrent Sessions - Remote Sound - End-to-End Encryption - 5 Unattended Computers Value for money 4.9 (258) 4.9 Based on 258 reviews ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (207) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (207) 4.8 Based on 207 reviews ## User reviews Overall rating 4.9 Based on 289 reviews Filter by rating 5(251) 4(35) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent AT Andrew T. Small Business IT Support Computer Software ### "Easy Remote Support for Customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2026 Pros It's really easy to provide remote support to customers that are not power users. The auto generated instructions are simple for even the most basic computer user to understand. Cons None as of yet, it does everything I want it to do. Maybe custom domain integration so that users go to a familiar site. Switched from [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) Cheaper, easier to use for the person being assisted Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YI Yvette I. Manager Accounting ### "Remote Desktop - with DUALMON" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2026 Assisting clients when they can not do something on their own, help them learn how to do a specific process. Pros You can see your desktop clear, you can zoom in , you can print at the remote computer or the one you are using. If also offers support features to remote in to assist clients like tech support. Cost is very reasonable and fair. I have been with DUALMON for over 5yrs and would not change the company for another !!!! Cons If you need support you must submit request, and support does respond. However, if support had live chat support that would be awesome. ! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GC Greg C. CEO Information Technology and Services ### "Simpler than TeamViewer with easy numeric connection codes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2026 I stumbled upon Dualmon on a website, and after trying it out, I found it much more convenient than TeamViewer. What I love most is how we connect with clients: the access codes consist only of numbers, without any confusing alphabets. This makes the connection process so much faster and easier compared to typing in mixed alphanumeric codes. Pros I came across dualmon through a website and found it much simpler to use than TeamViewer. The best part is connecting to a customer — the connection code is registered using numbers only, which is a lot easier than dealing with codes that mix in alphabet letters. It makes getting connected quick and error-free Cons So far I haven't run into any major issues. It would be nice to see even more integrations down the road, but the core remote access experience has been smooth Switched from [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) I remember TeamViewer often failing to connect due to version mismatches from its frequent updates. On top of that, its free version had strict time limits and restrictions, which was highly problematic in emergencies. To overcome these drawbacks, I chose Dualmon. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DT Dan T. Sysadmin Program Development ### "Dualmon @ PowerChurch Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 16, 2026 We moved to dualmon from self-hosted screenconnect, and the process was seamless. We rely a lot on remote access to assist our customers, and dualmon has provided that. Once we get connected, everything works as expected, and my techs say that it's quick and gets the job done. Pros Price, ease of use, does what we need without a lot of what we don't. My techs didn't have a lot of specific things they could point to about it, but they're in it every single day, and it works for them. Cons Getting Mac users to set necessary permissions on their side can sometimes be problematic. My techs have expressed that they would like to be able to customize the assist codes, and that seems to be because people try to click "Get Assistance" after 6 characters. I suspect that generated code is non-negotiable, so a visual indication in the Embeddable Assist Widget (ie. "\_ \_ \_ - \_ \_ \_ - \_ \_ \_" to show that 9 characters plus dashes are expected) would be helpful. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Our requirements were very specific - we just need to see what customers are failing to explain sometimes, and having a remote session saves us from having to have them send in copies of reports or even a backup of their data for evaluation - and most of the other software/services we evaluated did WAY more than we needed, and as a result, charged WAY more than we were prepared to pay. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Thiago C. CEO Computer Networking ### "Muito satisfeito com a solução" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2026 Minha experiência com o Dualmon tem sido muito positiva. A plataforma é intuitiva, prática e facilita o trabalho diário, tornando o acesso remoto rápido, estável e eficiente. Pros A ferramenta do Dualmon é excelente! Muito fácil de usar, prática e intuitiva. Ela facilita bastante o dia a dia, economiza tempo e torna as tarefas muito mais simples. Recomendo para quem busca agilidade e eficiência no trabalho! Cons O que menos recomendo, foi quando precisei renovar eu não conseguir mais entrar na plataforma, sem antes eu pagar, achei exagerado esta forma de cobrança, e ate desrespeitoso com o cliente sendo obrigado a pagar para ver qualquer coisa, sendo que simplesmente eles poderiam bloquear de utilizar a ferramenta. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BD Buster D. Owner Computer & Network Security ### "Best remote software by far" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 2, 2026 I can help a customer from anywhere I have internet service, and that keeps customers loyal. I've actually been on the road and had a customer call with an urgent question. I simply pull over, pull up the app on my phone, and solve the issue. Pros I love that it's reasonably priced and easy to use. No complicated nonsense. I have a number of customers with this installed on their machines, making it easy to help them quickly with their issues. I also use the single-use software for customers who call in for a quick repair. Cons My only complaint is the lack of reminders for renewal. Otherwise, I am extremely happy with Dualmon. Alternatives considered [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reasons for choosing dualmon Best value for the money, easy remote access, and a simple interface that allows me to quickly connect and asist my clients. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BN Brandon N. Controller Real Estate ### "Good remote work software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 9, 2026 It's been a good working experience with DualMon and it has helped me improve my work productivity . Pros I just like the ease of use for out of the office work. It makes it very easy and accessible to access my work information from my home and there doesn't seem to be any lag or issue with working with dualmon. Cons I wouldn't say I disliked anything about the software just maybe having more information on optional computers to remote work with. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC abel C. IT Manager Banking ### "Best remote Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2026 An excellent solution with a proven track record of stability. In our experience, the application has remained completely error-free and highly dependable. Pros I highly recommend Dualmon for its speed and security. It is a proven, scalable platform that has consistently outperformed its competitors in our evaluations, making it the top choice for reliable remote management. Cons I haven't encountered any significant issues or downsides with DualMon so far; it works very reliably . The only thing I would like to see added is official support for Android, as having a dedicated app for that platform would make remote management even more flexible . Alternatives considered [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/) [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Reasons for choosing dualmon Dualmon is better quality and lower price. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Terry W. IT Support Consultant Information Technology and Services ### "Superb Remote Access Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 22, 2026 Pros The ease to be able to connect remotely without any pre installed software necessary. It is very good value for money compared to similar other products. Cons No features that I would require are missing from the product. I use it primarily to gain remote access to my clients PC/s to debug and resolve any issues. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Cheaper cost and no need to pre install. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EL Earl L. Acct Mgr Accounting ### "Very stable and efficient platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2026 It has been a benefit to our small company over many years. They do not change things either so I don't waste time learning their software and can just take care of our clients. Pros Ease of use and cost of the product compared to similar offerings. Secure access also. Not as many hoops to jump through for the same results. Cons There is nothing that I can think of. I do not have one hundred charactors to write about the program. It is all good with me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/145125/dualmon-Remote-Access/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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