dualmon Remote Access

4.5 / 5 19 reviews

Who Uses This Software?

Enterprise-level remote access solution for small to mid-size businesses. Unlimited on-demand remote assistance deployments are perfect for any size tech support company.


Average Ratings

19 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/year
    See pricing details
  • Pricing Details
    Unlimited assist deployments $99/yr. Remote access from $149 for 25 PCs
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • dualmon
  • dualmon.com
  • Founded 2011
  • United States

About dualmon Remote Access

Remote access and support made easy. Unlimited on-demand remote assistance for only $99/year, and unattended remote access plans starting at just $149/year for 25 PCs, making dualmon the price leader for remote access solutions. No installation needed for users to get assistance. Unlimited seats for support reps, and unlimited deployments. Custom cobranding, session recording, file transfer, remote printing, remote diagnostics, usage reporting, and more. Start your two-week free trial today!


dualmon Remote Access Features

  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Live Chat
  • Remote Control
  • Screen Sharing
  • Session Recording
  • Session Transfer

dualmon Remote Access Reviews Recently Reviewed!

It works. Lots of features for the money.

May 01, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The price! Compared to similar software out there the price of this product and the ability to add one PC at the time just can't be beat.

Cons: I wish there was an app so I could access my PCs from my iPhone instead of having to do it from a desktop.

Overall: Remote assistance is pretty easy to use. I can manage my servers using this product.

Very user friendly. Never any problems

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works anywhere. Simple to use. I use it from my destop at home to log into work and vice versa. Very user friendly

Cons: wish there was an app for it on my iphone. When you use a browser on your phone to use Dualmon its a little tedious.

Overall: Im able to enter my business paperwork from home. Im able to pay bills on my home desktop if im away from my home or on vacation

Great remote access

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Remote easy access

Cons: None yet

Overall: Love this service. Can access my computers from anywhere in the world. Will be your client for a very very long time.

Recommendations to other buyers: Try it you can't g o wrong

Vendor Response

by dualmon on May 01, 2017

Great to hear that you're so satisfied with everything, Luis! We appreciate your business.

SYNERGY loves dualmon

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: I had to be able to connect with my business computer from home. After hunting for hours for how to videos to make the connection with windows 10 or a VPN I finally came across dualmon. Compared to all the other methods I tried and failed dualmon was very easy to set up. I have had very good success with the product. Recently I had to sign in and out each time to unlock the screen on the work computer, but that was a minor inconvenience and appears to have worked itself out. I don't have a rating for the customer support, because I have never had to contact them.

Vendor Response

by dualmon on May 01, 2017

Thank you for taking the time to leave a review, Gordon. We're glad to hear you're very happy with everything!

Pretty good, but slow and not a lot of documentation

Apr 27, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy and fast connections

Cons: Once connected, the connection is slow so there is always significant lag.

Overall: The workflow once connected is very slow, but the connections are also very reliable. It's fast and easy to connect, but the actual speed of getting things done is much slower than say TeamViewer or LogMein. I would like to see more documentation and a more involved tech support presence.

Recommendations to other buyers: You should provide more in-depth documentation and maintain a more personable support presence. Dualmon seems to be a very impersonal company. That's the perception I have.

Simplest true quality remote connection

Apr 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The reliability and image quality

Cons: Having to switch back and forth between dual monitor screens.

Overall: I found dualmon remote access to be the most ideal for the money. The price is reasonable and the connection is reliable.

Vendor Response

by dualmon on May 01, 2017

Thank you Jose, glad you're getting value from our service. We understand that remote access is a vital service that everyone should have access to, which is why we've kept our pricing so low.

Very Good but somewhat cumbersome

Apr 27, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: quick, fast, easy

Cons: enter passwords to many time to connect but security more important than speed so acceptable

Overall: Great product--would recommend it to anyone even though some of its connecting features and product update features are slightly cumbersome and time consuming.

Recommendations to other buyers: improve screen size and colors

Vendor Response

by dualmon on May 01, 2017

Thanks, Lionel. We recently released a new version that has improved screen sizing functionality for the Viewer. Please try it out and let us know your thoughts.

Dualmon for work

Apr 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How quickly I can log in to the remote computer.

Cons: I am not able to access the remote computer if it has gone into sleep mode.

Overall: I use the service to work on work computers from home. The service is very user friendly, the connect never fails and there is not a lag when moving about like I have experienced with other programs.

Recommendations to other buyers: No I am very satisfied with the current product.

Vendor Response

by dualmon on May 01, 2017

Thank you, Mindy! By default the software should prevent your computer from going to sleep so connections can be made. If you'd like to reach out to our customer care team about this, we' he happy to get it straightened out for you.

Very cheap alternative to TeamViewer

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very cheap and very powerful

Cons: No iPad app

Overall: It is one of the best solutions on the market and the price is extremely cheap.

No speed issues when running on Mobile Internet dongle.

I just wish they had an ipad app like TeamViewer has but Teamviewer is 400% more expensive a month compared to this very cheap but powerful remote access solution.

Recommendations to other buyers: Extremely powerful aolution but not as good as TeamViewer. However TeamViewer is about more per month for 1 pc whereas this is almost nothing a month. Great solution for the price.

Vendor Response

by dualmon on April 18, 2017

Thank you for the feedback about an iPad app, Mark. We're glad to hear that everything else is working out for you - we're committed to keeping our prices far below those of our competitors.

Great service for low cost

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am using DualMon for almost two years and I am very pleased with the features and quick support that always addressed my issue the same day.

Vendor Response

by dualmon on April 17, 2017

Thank you, Mike! We're pleased to hear that everything is working out great for your needs.

Dualmon is great!

Apr 17, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost, Features, and User Controls

Cons: Slight input lag, but to be expected.

Overall: We moved from Logmein Central to Dualmon. The support for user controls and remote printing for a fraction of the cost of Logmein Central won us over. Billing is straight forward and honest, and if desired, one can cancel from the dashboard. Support has been great, usually responding to requests within an hour of sending them.

Vendor Response

by dualmon on April 17, 2017

It's great to hear that your transition from a competitor has been a positive one. Expedient resolution of support issues is a top priority for us; we're glad you've been happy with the response you've gotten. Thank you!

Really nice program

Apr 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This program works well. Noticed a bit of slowdown sometimes but overall for the money it is good. 5 stars

Vendor Response

by dualmon on April 14, 2017

Thanks very much, Marty! Great to hear everything is working well for you.

Works great

Apr 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Dualmon is a great solution to access my computer when on the move, just as good or better that the big boy programs whose prices have gone to their head.

Vendor Response

by dualmon on April 11, 2017

Thanks, Jose! We consider remote access to be an essential business tool for everyone, which is why we have kept our pricing so affordable.

Presonal use fo Dualmon

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I works great and eazy to us. I hooked up with my mother (90years old) now I don't have run over to her house every week just to log into something she doesn't understand . I just just get on her computer from my home and fix hers. It is great. The only problems I had with the software is when I use Opera for my web browser.

Vendor Response

by dualmon on April 11, 2017

Thank you, Mike. We've recently made some upgrades for cross-browser support, so your Opera experience should be much improved.

Best software for the money

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to Use, Double Security

Overall: Best software that I have found. Easy to use. Works on Cell phones, Tablets and laptops as you are seating in front of your computer at work.

Vendor Response

by dualmon on April 11, 2017

Thank you, Randell! We know mobile access is critical for many of our users.

BEST WE HAVE FOUND

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: simultaneous user login, user management

Cons: the fixed screen size of the popup window sometimes doesn't match the destination computer monitor dimensions

Overall: We have tried Google Remote Desktop and Logmein, and this is the best we have found so far. I love being able to manage user access without uninstalling/reinstalling or signing out and in on a remote device; if that were convenient we wouldn't need this. I also appreciate that multiple users can be logged in simultaneously. Dualmon has been GREAT!

Recommendations to other buyers: not a thing; love it!

Vendor Response

by dualmon on April 11, 2017

Thanks, Tara! We're happy you're enjoying the service! We always appreciate user feedback, so thanks for your input on the window sizing - we'll look into that!

EXCELLENT PRODUCT AND EXCELLENT SUPPORT

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I tried several screen share systems like go-to-meeting.com, join.me,freescreensharing.com, freeconference.com and freeconferencecall.com; required the attendee to download software and/or first upgrade me to Pro version and upsell me after 30 days. Some had no call-in support and software would not support attendees with Windows XP.

Dualmon.com free screen share system does not require the attendee to download software, works on XP, no first upgrade Pro version and has live phone support.

I have tested their free screen share with friends and all say the image is great, plus I have seen the shared screen. Dualmon does have a Pro version for all of one dollar per month with great features.

Vendor Response

by dualmon on April 07, 2017

Thank you! We're glad you're enjoying our service. We understand that there are still many people needing Windows XP compatibility, and we will continue to support it.

Remote access to servers and workstations

May 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had an issue with being able to access a workstation with 4 monitors attached at first but customer service has since released an update that resolved my issue. Other that issue things have been great using this product. It is very cost effective and is a great alternative to LogmeIn and other remote access software.

Vendor Response

by dualmon on May 17, 2016

Thanks, George! We're happy to hear that your issue was quickly resolved by our customer support team. Glad you're enjoying our service!

Lifeblood as a Freelancer

May 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a freelance computer consultant, remote access software is something I need and use every day. I was a subscriber to other services such as GoToMyPC and LogMeIn but their subscription prices kept rising and rising every year without giving me anything extra.

Dualmon is fantastic. It is several tools rolled into one. I can host online meetings, I can permanently set up some of my computer slots on machines I access on a regular basis and I can keep some slots free for remote assist one time use . All this at a reasonable price.

It's also very easy to add computers to my account without breaking the bank.

Oh I also forgot, I can set up users on my account so if I have someone helping me in certain situations I can give them access to only certain computers on my account. Comes in very handy.

Vendor Response

by dualmon on May 17, 2016

Thanks, David! Thrilled to hear that you're getting so much out of our service.