dualmon

dualmon Remote Access


4.5 / 5
72 reviews

Who Uses This Software?

Enterprise-level remote access service for small / mid-size businesses. Unlimited on-demand remote assist sessions are perfect for any size tech support company. Unattended access plans available too.


Average Ratings

72 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/year
  • Pricing Details
    Unlimited assist deployments $99/yr. Remote access from $149 for 25 PCs
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • dualmon
  • dualmon.com
  • Founded 2011
  • United States

About dualmon Remote Access

Remote access and support made easy. Unlimited on-demand remote assistance for only $99/year, and unattended remote access plans starting at just $149/year for 25 PCs, making dualmon the price leader for remote access solutions. No installation needed for users to get assistance. Unlimited seats for support reps, and unlimited deployments. Custom cobranding, session recording, file transfer, remote printing, remote diagnostics, usage reporting, and more. Start your two-week free trial today!


dualmon Remote Access Features

  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

dualmon Remote Access Reviews Recently Reviewed!


Best I could find and for a very reasonable price.

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have the unattended remote and the remote assistance. Both plans get used at least 10 time a day. We are a small 2 person company and this has saved us a lot of time from having to drive to customer locations for what is often a 20 minute fix. I evaluated at least 10 other similar products and this one was the one I chose, it had all the features I needed and was the most reasonably priced. I've had to contact tech support only one time so far, they already had a fix about to be released in next update, which they emailed to me immediately.

The remote assistance software completely removes itself from the client's computer when the session is done. Many of the other ones i looked at left itself the machine. Two even left a service installed and running. It also is easy to get installed by even "less than tech savvy" customers. Simply added a link to my website and have them click as needed. I can email to them also.

Cons: Dual screen feature lets you toggle between the customer's dual screen, but does not show both their screens simultaneously. A small detail, I just forget to check the second screen and often times a window will open off screen.

Overall: It is great remote software, i highly recommend it. I will continue to buy it as long as they don't skyrocket the price as some of the other remote software has done.

Best remote access program on the market!

Dec 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I absolutely love the ease of use of the Dualmon program! As Director of IT for the largest Methodist mission in the United States, it's imperative that I have an easy to use program to remotely access my organization's machines. I'm able to manage my servers and other PC's from anywhere with this software. I've tried other solutions, but Dualmon is BY FAR the best alternative that I've found!

Cons: There is really nothing negative that I have to say about Dualmon!

Overall: Being able to successfully manage my network and my servers by using Dualmon remote access software has been a lifesaver! I honestly would not be able make it without this software!

Capterra loader

Robust and Reliable, pity it is so laggy

Dec 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Affordability: Pricing model is excellent

Simplicity: It doesn't try to do everything, but what functions it does have it does well

reliability: I have never experienced an outage or unavailability issues

Cons: Web-based creates significant lag. even 2 computers in the same room on a 100/50 Mbit connection is very laggy. They need to establish client-client connections after authentication to improve the experience.

No Mobile support: im not supporting Mobile devices remotely yet, but all my customers have them..

File Transfer speeds: Transfering files is quite slow, probably due to the non client-Client connections.

Overall: it got me started in my IT MSP business, with affordable and reliable services, providing the majority of functions I need keeping my prices down for my customers.

A High-Quality, Low-Cost Solution to Remote Desktop Control

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about DualMon is it's low cost - while offering essentially the same functionality as the very high-priced alternatives!

Cons: The only feature missing from DualMon is multiple window control.

Overall: I have a small business (i.e., small budget!), but with ten desktops that I occasionally need remote access to and so the cost of other options is staggering. But with DualMon, all of my needs are met at a fraction of the cost! A superb value for the money!

Capterra loader

Dualmon makes it all so simple

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I access my computers as well as friends and family from all over the world. I get a bundle package that is economical per computer and allows me to group them based on the different groups I am helping.

Cons: If they were going to improve it, I would like a way to stay connected for a set amount of time and a set amount of time since last activity.

Functional, Reliable, Cost-Effective remote connectivity solution

Jan 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We replaced VNC accross the board with this. The ability to create users and groups, and control access by login and then by asset password ensured that we could granularly provide and control remote access to our systems easily and with the confidence that we could dictate what users could access the software.

Cons: Had some issues with the software running on non-admin accounts and it not being able to show not admin stuff (access screens, etc) but we worked that out.

Why dualmon?

Dec 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Value for less money

Solid

Exellent helpdesk

Easy to use

Secure

Also for apple platform

Cons: In the beginning there was no apple platform.

Till i talked to them. Then they started sooner and i helped them with testing.

Overall: Easy manage all servers and laptop users arround the world without using rdpclient software.

Works great and very affordable. Every time I've had an issue it was resolved quickly

Jan 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Connection is easy and clear. Anytime I have contacted customer service, they were very quick to respond and resolve my issues -- which were usually computer related on our end.

Overall: Ability to log in to my computer from any location at any time without being tied to an office.

BEST WE HAVE FOUND

Apr 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: simultaneous user login, user management

Cons: the fixed screen size of the popup window sometimes doesn't match the destination computer monitor dimensions

Overall: We have tried Google Remote Desktop and Logmein, and this is the best we have found so far. I love being able to manage user access without uninstalling/reinstalling or signing out and in on a remote device; if that were convenient we wouldn't need this. I also appreciate that multiple users can be logged in simultaneously. Dualmon has been GREAT!

Recommendations to other buyers: not a thing; love it!

Vendor Response

by dualmon on April 11, 2017

Thanks, Tara!

We're happy you're enjoying the service! We always appreciate user feedback, so thanks for your input on the window sizing - we'll look into that!

Capterra loader

A flexible, easy to use system for remote access and support

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Web-based, so nothing to install. Client computers only require an install to allow for unattended access. For "quick" remote connection a simple "server" login through the web and a code sent to the remote PC is all that's required.

It is an excellent value for the cost - I've used far more expensive systems that were not faster, simpler or more capable.

It allows me to access the PC's of a remote staff with just a few clicks, allows them to see what I'm doing for training purposes, and very efficiently puts a remote PC under my direct control.

Cons: For accessing PC's connected to multiple monitors, it requires manually toggling between the remote screens. It DOES allow access to all connected monitors, but sometimes the window you need is visible, but not in the panel you're viewing.

Overall: Permits me to remote administer and provide support of multiple PC's in multiple locations.

Happy so far

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to use and priced just right. We are a small company, and couldn't afford the competitor. You are perfect.

Cons: Would be nice to have an option to either lock the client application so end users can't disable/close it, or to have it hidden altogether.

Overall: We've been very happy with the change to dualmon. The ability to provide support to someone who doesn't already have the client (ie. employee laptops) is fast and easy. We have an Enterprise Account, and tried playing with the 'meeting' feature a little, but couldn't quite figure it out. Used a different product until we can learn it better.

Excellent and affordable remote access application

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to install on all laptops and computers in my company.

Remote accessability also on trough a phone.

Cons: It needs some clicks to put every computer in the right group because some users are in different groups at te same time.

Overall: When someone needs explanation on the computer or laptop I can show what needs to be done while talking on the phone. Also installs are made trough access remote.

Useful Remote Access

Jul 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The cost of Dualmon compared to other remote access software is great. Requiring a password each time a remove PC is accessed is a plus.

Cons: The speed compared to other remote access software could be improved. There is a noticeable delay in keystrokes on the remote PC.

Overall: I am able to access and work on all the PCs at our clinic from my home computer, saving me from numerous trips to the clinic site. Although a bit slow, it is still functional for a very wide range of activities that I perform on the remote PC. Good product at a good price.

absolutely fantastic remote software

Dec 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software Rocks!!! Some of my users are computer handicapped so having them install and run the software is a no-brainer and it make me happy that it is so simple.

Overall: I can send an invitation to anyone and they can install the agent with ease and I get to handle there issue without putting stress on myself trying to explain steps to the user how to fix there issue.

Dualmon is awesome

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of setup, especially when compared to setting up a vps

Cons: Paying for it but absolutely don't mind since it's a great value

Overall: Been using it for three years without incident

Very user friendly. Never any problems

May 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works anywhere. Simple to use. I use it from my destop at home to log into work and vice versa. Very user friendly

Cons: wish there was an app for it on my iphone. When you use a browser on your phone to use Dualmon its a little tedious.

Overall: Im able to enter my business paperwork from home. Im able to pay bills on my home desktop if im away from my home or on vacation

Capterra loader

DualMon review

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The price and ease of connecting to my computers

Cons: I can not view multiple screen at once

Overall: able to work at several locations remotely with no problems

Dualmon for work

Apr 27, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How quickly I can log in to the remote computer.

Cons: I am not able to access the remote computer if it has gone into sleep mode.

Overall: I use the service to work on work computers from home. The service is very user friendly, the connect never fails and there is not a lag when moving about like I have experienced with other programs.

Recommendations to other buyers: No I am very satisfied with the current product.

Vendor Response

by dualmon on May 01, 2017

Thank you, Mindy! By default the software should prevent your computer from going to sleep so connections can be made. If you'd like to reach out to our customer care team about this, we' he happy to get it straightened out for you.

Great program

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of access and the printing option

Cons: None to talk about at this point ,I use it daily

Overall: I use it daily and I love it

Convenient

Dec 18, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the fact that I can access my computer without having to carry a portable hard drive around and do everything I need to do in the office without having to physically be in the office.

Cons: If the computer I am accessing is turned off, then it does present a problem. Sometimes, the cleaning personnel will accidentally shut my computer off, which leaves me unable to access my computer.

Overall: I spend a lot of time in meetings and, oftentimes, I need to access a file that I did not bring or forgot to bring. This program has saved me a lot of time. Also, it keeps me from having to drive back to the office once I have left if I forget a file. I can simply access it from home.

Great Find

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: This does everything I need it to do. I can take control of a customer PC, it is secure with not only the password for your account but also for the static PC. I love the way the assistance works also, very easy.

Cons: Wish there was a wake PC option, that is all I would really need to be added.

Overall: I have been using this for about 9 months and love it, I was searching for a cloud based remote service, and for the price Dualmon is great!!!

This is a very good remote software. I am able to connect to my home computer with very few issues.

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to connect and stays connected most of the time. When there is a glitch with my ISP, DualMon automatically tries to reconnect.

Cons: There is not a remote print option and the remote sound is a little glitchy which could just be with the remote computer.

Overall: I am able to connect to my home computer and am able to transfer files back and forth as I edit or update them. This prevents me from having to do work twice and I am always on the clock.

Capterra loader

Ease of Use and Excellent Value for Money

Jul 24, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does what I need. It gives me access to my remote computers and was much better priced than teamviewer which I was using before.

Cons: A couple of things were definitely better in teamviewer but that I can live without for the price:

1 - The log in journey is much longer. I have to access the dualmon webpage, log in, select which computer I want to access, then enter another password. In TV, I had a handy desktop app where you can just double click and access is initiated.

2 - When TV logged in, it reduced some of the bandwidth required by turning off the desktop images on the destination compueter which was handy for my users with low broadband speeds.

Overall: Its provided an easy to use and configure solution to my requirement of accessing remote PCs at a very reasonable price.

Very easy to setup new clients

Jan 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Good value compared to the others. File transfer easy to use. Also setup for users out of the country.

Cons: Wanted printer support now I have that. Not sure what other problems there are. Hope to continue using far in the future.

Overall: Easy to use and setup

Capterra loader

Great Investment

Dec 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the fact that I can access my office computer from home, especially since I live in an area where the weather can get rough.

Cons: I do not like the fact that I have to keep my computers on in order to access them. If I accidentally shut my computer down before leaving the office, I am unable to access my files, which can be a headache.

Overall: The ability to continue to get work done even while I am out of the office.

Overall is relatively easy to install and use.

Dec 29, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Value, it provides almost anything I need at a reasonable price.

Cons: It needs a file transfer option separate from the the main access page, this way files can be transferred without interrupting if the main user is using the computer.

Easy remote desktop access

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Technology can be so challenging! When my non-profit was looking for remote access software that would be easy to use but also allow us to control and monitor employee access we looked at Dualmon and decided to use it. We all find it extremely easy to use and remote desktop access for most of my leadership team is a must! We love it.

Cons: There is nothing I don't like about Dualmon

Great remote access

Apr 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Remote easy access

Cons: None yet

Overall: Love this service. Can access my computers from anywhere in the world. Will be your client for a very very long time.

Recommendations to other buyers: Try it you can't g o wrong

Vendor Response

by dualmon on May 01, 2017

Great to hear that you're so satisfied with everything, Luis! We appreciate your business.

Best software for the money

Apr 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to Use, Double Security

Overall: Best software that I have found. Easy to use. Works on Cell phones, Tablets and laptops as you are seating in front of your computer at work.

Vendor Response

by dualmon on April 11, 2017

Thank you, Randell! We know mobile access is critical for many of our users.

Capterra loader

Awesome product - Just what we were looking for.

Dec 19, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy set-up for most of our clients. Very little delay when connecting to a client machine. Customer Service is superior. Can't beat the price.

Cons: It would be nice if the software did not uninstall every time after I end the session. Some of our clients have an issue with computer things that are not our software.

Overall: Have easy connections to all clients. They don't have to purchase some costly software - and neither do we. By putting our logo and colors on the site, it looks much more professional. We have different sites and will be adding those users and computers so we can connect to each other as well. I put in a request to be able to print a report of the sessions so I can do some analysis and their Customer Service department had them add it. I had what I needed in just a few days.

Easy to setup, easy to use. Never had a problem and use at over 12 locations. Best app aroumd

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to setup and use. Other software packages have to many headaches when installing. Easy to distribute to other locations when needed. Easy online interface.

Cons: The only thing is it's not Android compatible. Other than this one limitation, it's a rock solid application that gets the job done.

Overall: Able to come back and add more sites when needed.

It just works

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It just works.... best bang for the buck.

Cons: Clients of remote access have had problems downloading plugin.

Dualmon Review

Dec 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: it works well, rarely crashes. There is sometimes a slight lag, but not too bad.

Cons: Number of login screens. Must enter the same password multiple times.

Overall: Overall provides an easy, affordable way to connect to my work computer from home and have access to all the software and files I need to be productive remotely.

user friendly. Easy to use.

Dec 19, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Access from anywhere. User friendly. Easy to setup and understand. It allows you to troubleshoot multiple computers at the same time

Cons: Can use with tablets. It is only web based no application available.. not user friendly when using a mobile device

Top tier web based remote access

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fastest web based remote access I've used. Can be in and out of a computer in a remote location without leaving a footprint. The program will install and uninstall itself when accessing other computers.

Cons: It's still web based so at times the lag can be unbearable, but this comes with the territory.

Overall: Dualmon has been a crucial part of my career. Gaining access to customer or support computers in a moment makes a lot of projects a much simpler process. Troubleshooting becomes a breeze rather than needing to do a walk through, and installing new programs or assisting on projects is monumentally faster.

Very cheap alternative to TeamViewer

Apr 17, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very cheap and very powerful

Cons: No iPad app

Overall: It is one of the best solutions on the market and the price is extremely cheap.

No speed issues when running on Mobile Internet dongle.

I just wish they had an ipad app like TeamViewer has but Teamviewer is 400% more expensive a month compared to this very cheap but powerful remote access solution.

Recommendations to other buyers: Extremely powerful aolution but not as good as TeamViewer. However TeamViewer is about more per month for 1 pc whereas this is almost nothing a month. Great solution for the price.

Vendor Response

by dualmon on April 18, 2017

Thank you for the feedback about an iPad app, Mark. We're glad to hear that everything else is working out for you - we're committed to keeping our prices far below those of our competitors.

Best Remote Access

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to work on my files remotely

Cons: Not sure if remote local printing is available

Overall: I'm able to email a file without going into the office if a client calls. I'm able to resolve a problem if a team member needs assistance.

Works as expected every time

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, always connects. I use this software to do work from home and I seldom have any issue.

The connect speed is always good and the screen resolution is great.

Cons: As with any software the cost for multiple users is always higher than we would like but everyone needs to make a living so a con but not a show stopper.

Overall: Able to work and connect from home.

Big bang for the bucks!

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Easy to use

-Fast

-Support multiple monitors

Cons: -Can't boot a PC when he is shutdown.

-Will be nice to see all the monitors in the same time

Dualmon is great!

Apr 17, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost, Features, and User Controls

Cons: Slight input lag, but to be expected.

Overall: We moved from Logmein Central to Dualmon. The support for user controls and remote printing for a fraction of the cost of Logmein Central won us over. Billing is straight forward and honest, and if desired, one can cancel from the dashboard. Support has been great, usually responding to requests within an hour of sending them.

Vendor Response

by dualmon on April 17, 2017

It's great to hear that your transition from a competitor has been a positive one. Expedient resolution of support issues is a top priority for us; we're glad you've been happy with the response you've gotten. Thank you!

Lifeblood as a Freelancer

May 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: As a freelance computer consultant, remote access software is something I need and use every day. I was a subscriber to other services such as GoToMyPC and LogMeIn but their subscription prices kept rising and rising every year without giving me anything extra.

Dualmon is fantastic. It is several tools rolled into one. I can host online meetings, I can permanently set up some of my computer slots on machines I access on a regular basis and I can keep some slots free for remote assist one time use . All this at a reasonable price.

It's also very easy to add computers to my account without breaking the bank.

Oh I also forgot, I can set up users on my account so if I have someone helping me in certain situations I can give them access to only certain computers on my account. Comes in very handy.

Vendor Response

by dualmon on May 17, 2016

Thanks, David! Thrilled to hear that you're getting so much out of our service.

EXCELLENT PRODUCT AND EXCELLENT SUPPORT

Apr 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I tried several screen share systems like go-to-meeting.com, join.me,freescreensharing.com, freeconference.com and freeconferencecall.com; required the attendee to download software and/or first upgrade me to Pro version and upsell me after 30 days. Some had no call-in support and software would not support attendees with Windows XP.

Dualmon.com free screen share system does not require the attendee to download software, works on XP, no first upgrade Pro version and has live phone support.

I have tested their free screen share with friends and all say the image is great, plus I have seen the shared screen. Dualmon does have a Pro version for all of one dollar per month with great features.

Vendor Response

by dualmon on April 07, 2017

Thank you! We're glad you're enjoying our service. We understand that there are still many people needing Windows XP compatibility, and we will continue to support it.

Dualmon remote access

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use and reliability. I have not needed customer support a product works well.

Cons: I have not found any cons at this point, I have been using dualmon for about 1 year having switched from a more expensive program.

Overall: I access remote computers for programing changes and have found the platform to be very reliable.

I have limited experience so far, but I like what I have seen on the desktop version.

Dec 31, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like having the ability to set up a permanent connection to servers while also having the capability of setting up one time support sessions to PC's. I also like the fact I can set up other users and control permissions to the product.

Cons: So far, I am not impressed with the mobile connection to servers. On my phone, the screen does not have the whole desktop and I have not found a way to scroll. I have only tried using Dualmon on my phone a couple of times, so maybe there is a setting I don't know about, yet. I think an app would work better on mobile devices instead of using the built in browser. I would be willing to pay for the app, or pay more for the annual subscription if it came to that.

Overall: Ability to use a secure remote access tool, without having to connect to a VPN.

It's been great being able to access things in my office from home

Jan 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Being able to work from where ever I am Even when staff has an issue I am able to pull everything up and walk them through it

Cons: It's fairly slow compared to working directly on my office computer Like when you click on things it is a delayed respond

Easy and convenient.

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use. Logging in is simple and the connection has always been reliable. It allows me to do my job while out of the office.

Works great

Apr 11, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Dualmon is a great solution to access my computer when on the move, just as good or better that the big boy programs whose prices have gone to their head.

Vendor Response

by dualmon on April 11, 2017

Thanks, Jose! We consider remote access to be an essential business tool for everyone, which is why we have kept our pricing so affordable.

Very Good but somewhat cumbersome

Apr 27, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: quick, fast, easy

Cons: enter passwords to many time to connect but security more important than speed so acceptable

Overall: Great product--would recommend it to anyone even though some of its connecting features and product update features are slightly cumbersome and time consuming.

Recommendations to other buyers: improve screen size and colors

Vendor Response

by dualmon on May 01, 2017

Thanks, Lionel. We recently released a new version that has improved screen sizing functionality for the Viewer. Please try it out and let us know your thoughts.

Works great! Never have any issues!

Dec 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is easy to set-up and use. Very reliable! Never have any issues connecting to remote computers.

Cons: The window size function could be improved. Sometimes have issues viewing the remote computer when in QuickBooks. Then again, that could be "Operator Error". :-)

Overall: Able to easily work remotely! Have yet to have any issues with the this product when trying to login.

Dualmon Remote Access software...simply the best!

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Low yearly cost. Saved enough to put it on 3 PCs.

Ease of use. I can use my same password on all 3 PCs.

I can print at home and transfer files from a remote PC.

Cons: To be honest, there isn't much to not like.

Overall: My overall experience with Dualmon has been great. I live about 600 miles from the office that has the computer I acess remotely, and have been using Dualmon for several years. Keep up the good work Dualmon.

Pretty good, but slow and not a lot of documentation

Apr 27, 2017
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy and fast connections

Cons: Once connected, the connection is slow so there is always significant lag.

Overall: The workflow once connected is very slow, but the connections are also very reliable. It's fast and easy to connect, but the actual speed of getting things done is much slower than say TeamViewer or LogMein. I would like to see more documentation and a more involved tech support presence.

Recommendations to other buyers: You should provide more in-depth documentation and maintain a more personable support presence. Dualmon seems to be a very impersonal company. That's the perception I have.

Simplest true quality remote connection

Apr 27, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The reliability and image quality

Cons: Having to switch back and forth between dual monitor screens.

Overall: I found dualmon remote access to be the most ideal for the money. The price is reasonable and the connection is reliable.

Vendor Response

by dualmon on May 01, 2017

Thank you Jose, glad you're getting value from our service. We understand that remote access is a vital service that everyone should have access to, which is why we've kept our pricing so low.

SYNERGY loves dualmon

Apr 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Comments: I had to be able to connect with my business computer from home. After hunting for hours for how to videos to make the connection with windows 10 or a VPN I finally came across dualmon. Compared to all the other methods I tried and failed dualmon was very easy to set up. I have had very good success with the product. Recently I had to sign in and out each time to unlock the screen on the work computer, but that was a minor inconvenience and appears to have worked itself out. I don't have a rating for the customer support, because I have never had to contact them.

Vendor Response

by dualmon on May 01, 2017

Thank you for taking the time to leave a review, Gordon. We're glad to hear you're very happy with everything!

By far the most cost-effective product on the market. Very easy to install and use.

Dec 20, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to use. Very reasonable acquisition cost and no running costs . Reliability in use.

Cons: No facility to synchronise folders between computers. Easy to quit dualmon by mistake when quitting programs on the host computers. A dialog box asking " do you want to quit dualmon?" would be very helpful.

Overall: time and cost saving

So far so good; have been using the software for some time with no issues at all.

Jan 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: The full features, including the ability to view multiple screen and live wallpaper...remote printing...the ease of connecting to another PC.

Cons: At the moment nothing really; even the install file itself is nice and small. Perhaps I wish that with a subscription I could save more than 7 computers to always connect to.

Dualmon does just what is supposed to do in a very cost effective way!

Dec 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the ease of use once the software is set up as well as the response speed, even over slower speed carriers.

Cons: screen selection or view can be confusing and lead to attempting to make selections, issueing commands with unintended consequences.

Overall: It gives me the ability to access and move files from remote computers to local computers as well as doing maintenance on remote computers

It works. Lots of features for the money.

May 01, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The price! Compared to similar software out there the price of this product and the ability to add one PC at the time just can't be beat.

Cons: I wish there was an app so I could access my PCs from my iPhone instead of having to do it from a desktop.

Overall: Remote assistance is pretty easy to use. I can manage my servers using this product.

Simple to use

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The easy way to have the remote client install app on their computer for connection.

Cons: sometimes seems the screen that you are viewing the "X" to close a page fades out and you end up disconnecing, instead of closing out a page.

Overall: My company is cleaning up my clients computer using Dualmon as the connection.

Good remote software

Jul 30, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and not overpriced. for the most part a great remote software solution.

Cons: I would like if it had a phone app. It would make it a lot easier to control a PC from a phone with an app rather then using a browsers.

Overall: I like it and will continue to use this over teamviewer.

from a helpdesk

Jul 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: -it's reliable

-custom URL

- built in screen capture

Cons: -no full screen

-unable to customize rendering options on remote pc for slow internet connections

-no reboot to safe mode option

-connection box always pops up in the middle of the screen after every UAC prompt

Dualmon works well.

Dec 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use. Never down as far as I can tell. One issue see below for explaination. Otherwise works great.

Cons: Only issue I have is quite often when I'm in session, I need to click on documents on my desktop several times before it opens.

Love using DualMon, I've looked at other tools but once I discovered dualmon I have become hooked!!!

Dec 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: easy to use, reconnects after pc reboots. There are times I need to reboot so the automatic reconnect works well for me.

Cons: wish I could keep the installer after use. Aside from that automatic uninstall I don't have any complaints

Presonal use fo Dualmon

Apr 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I works great and eazy to us. I hooked up with my mother (90years old) now I don't have run over to her house every week just to log into something she doesn't understand . I just just get on her computer from my home and fix hers. It is great. The only problems I had with the software is when I use Opera for my web browser.

Vendor Response

by dualmon on April 11, 2017

Thank you, Mike. We've recently made some upgrades for cross-browser support, so your Opera experience should be much improved.

Best Remote access service

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and not expensive at all. It's fast, it's easy and very affordable.

Cons: Nothing at all. May be a app will be even better to have.

Very easy to set up

Apr 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set up

Cons: Zoom in doesn't zoom into the computer screen it just makes the program window much larger

Overall: I never have had problems with it and it's so affordable. I use it every day. It could be a little better by zooming in without the screen coming off the computer screen, but that's pretty much it.

Vendor Response

by dualmon on April 14, 2017

Great to hear that you've had a trouble-free experience. Ease of use is one of our top priorities. Thank you, Grace!

I loved dualmon. I like how they are sing new features which i hope to use one day. Very easy and a

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I really like how affordable it is And easy set up. I can tell my clients to set up without problem. I also like how they are coming up woth new services like team log in which i hope to use soon

Cons: Can it offer screen sharing one day? I dont really have problems except i need an invoice page to see how much I've spent to bill client

Remote access to servers and workstations

May 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I had an issue with being able to access a workstation with 4 monitors attached at first but customer service has since released an update that resolved my issue. Other that issue things have been great using this product. It is very cost effective and is a great alternative to LogmeIn and other remote access software.

Vendor Response

by dualmon on May 17, 2016

Thanks, George! We're happy to hear that your issue was quickly resolved by our customer support team. Glad you're enjoying our service!

Great Remote Software!!

Jul 24, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and quick connections. Great program!!

Cons: sometimes an issue for non tech savvy customers to get connected

Great service for low cost

Apr 17, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I am using DualMon for almost two years and I am very pleased with the features and quick support that always addressed my issue the same day.

Vendor Response

by dualmon on April 17, 2017

Thank you, Mike! We're pleased to hear that everything is working out great for your needs.

We switched to dualmon because of price, but found it's also much faster and easier to use.

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money

Pros: Dualmon is fast - almost no response lag in-session - it gives a crystal clear view of the host screen, logging in is quick and easy, and it features a very low price.

Cons: There's no fit-to-screen video option for easier viewing on the remote computer, but that's the only 'con' I can think of.

Really nice program

Apr 14, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: This program works well. Noticed a bit of slowdown sometimes but overall for the money it is good. 5 stars

Vendor Response

by dualmon on April 14, 2017

Thanks very much, Marty! Great to hear everything is working well for you.

Free screen share system that does not require the attendee to download software

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Dualmon Provides me with an easy remote access client that is easy for me and my family to use to help them with trouble shooting problems.

Cons: From what i have seen so far i don't have any cons works well and download and installation is easy and not confusing.