--- title: "dualmon Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about dualmon Software - reviews, pricing plans, popular comparisons to other Remote Desktop products and more." source_url: "https://www.capterra.com/p/145125/dualmon-Remote-Access/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # dualmon Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) dualmon ## What is dualmon? Remote access and support made easy. Switch your business to our Remote Desktop and get 50% off your first year! Unlimited unattended remote access plans starting at just $49 the first year for 10 computers with unlimited users, making dualmon the price leader for remote access solutions. Custom cobranding, session recording, remote deployment, file transfer, remote printing, computer group management, IP whitelisting, multi-factor authentication, remote diagnostics, usage reporting, and more. ## What is dualmon used for? [Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Support](https://www.capterra.com/remote-support-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 291 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $19 Flat Rate, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Remote Support / 2026 - Remote Desktop / 2025 Our "Best of" badge program showcases products with the highest ratings... - Remote Desktop / 2026 - Remote Support / 2026 Our "Best of" badge program showcases products with the highest ratings... - Remote Desktop / 2026 - Remote Support / 2026 ## dualmon alternatives Highest Rated [4.7 (1,903)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (737)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (66)](https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/145125/dualmon-Remote-Access/alternatives/) ## FAQs about dualmon Overview ### What problems does dualmon solve? dualmon solves delayed on-site troubleshooting and interrupted remote work by giving teams attended and unattended access to PCs, servers, and multi-monitor workstations. Numeric connection codes, quick deployment, and permission controls reduce setup errors and access-management overhead. IT support providers, managed service teams, distributed office staff, and multi-location businesses benefit most. Answer based on 224 reviews Overview ### Which roles and teams benefit most from dualmon? dualmon is most used by business owners, executives, and IT support teams that need remote access and oversight across computers. IT managers, technical support managers, and consultants use it to troubleshoot endpoints and assist users, while office and operations managers monitor systems and keep day-to-day administrative work moving. Accountants can access workstations remotely when needed. Answer based on 283 reviews Overview ### What company size and industries is dualmon built for? dualmon is an enterprise-level remote access service for small and mid-size businesses, with 93% of reviewers from small businesses. It is most used in Information Technology and Services (19%), Accounting (10%), and Computer Software (6%), supporting tech support companies through remote desktop use, reported by 66% of reviewers. Answer based on 290 reviews Features and Usability ### What are the key features of dualmon? dualmon includes core remote access and control for attended support and unattended access, with screen sharing, file transfer, and multiple monitor access for troubleshooting. Security and administration features include two-factor authentication, access controls/permissions, user management, session recording, and reporting. Customizable branding supports client-facing remote assistance. Answer based on 136 reviews Pricing ### How much does it cost and what fees or limitations are included? dualmon offers Pro at $19 per year for up to five computers, with a free trial available. Enterprise costs 99 per year for up to 1,000 computers, while Assist is 99 per year and includes 20 support-team accounts and five unattended computers. Reviewers generally describe pricing as stable and cost-effective, though some seek lower-volume or bulk unattended-access options. Answer based on 80 reviews Integrations ### Which third-party tools and platforms does dualmon integrate with? dualmon integrates with 2 third-party tools for calendar and email scheduling: Google Calendar and Microsoft Outlook. These native connections cover the main productivity platforms listed in the catalog and support basic cross-platform coordination. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does dualmon offer? dualmon provides documentation for teams that need written reference material during setup and early use. This format supports self-paced review of product features, instructions, and configuration steps, allowing users to consult guidance as needed while getting started. Answer based on 7 reviews Getting Started and Support ### What customer support options does dualmon offer, and how do users rate the experience? dualmon offers Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Users generally describe support as fast, helpful, and clear, with issues often resolved within hours or sooner. Some users want more documentation and a more involved technical support presence, while others report needing little assistance due to reliable operation. Answer based on 103 reviews Security ### How does dualmon handle data security and access control? dualmon uses multi-factor authentication, including two-factor authentication, alongside end-to-end encryption, individual machine passwords, and password prompts for remote access. Administrators can assign users and groups to specific computers, control permissions, and review detailed logs or session recordings. Some reviewers want more granular permissions and find repeated passwords or 2FA tedious. Answer based on 49 reviews ## See trending topics mentioning dualmon [Is it worth switching from TeamViewer to a lower-cost remote support tool for a small business that only connects occasionally?](https://www.capterra.com/remote-support-software/trending-topics/is-it-worth-switching-from-teamviewer-to-a-lower-cost-remote-support-tool-for-a-small/) Last updated on October 23, 2026 ### Is it worth switching from TeamViewer to a lower-cost remote support tool for a small business that only connects occasionally? Answered by Capterra Research Analyst Team [Which remote support tools are easiest for non-technical customers to join and use during a support session?](https://www.capterra.com/remote-support-software/trending-topics/which-remote-support-tools-are-easiest-for-non-technical-customers-to-join-and-use-during/) Last updated on October 23, 2026 ### Which remote support tools are easiest for non-technical customers to join and use during a support session? Answered by Capterra Research Analyst Team [How can a small business give employees reliable access to their office computers when they work from home or travel?](https://www.capterra.com/remote-support-software/trending-topics/how-can-a-small-business-give-employees-reliable-access-to-their-office-computers-when/) Last updated on October 22, 2026 ### How can a small business give employees reliable access to their office computers when they work from home or travel? Answered by Capterra Research Analyst Team ## Who uses dualmon? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 4,327 Remote Desktop reviews Capterra data shows that buyers of Remote Desktop software rank the following features as their top priorities: - **Secure Login** (**68%** of reviewers rated this feature as critical) - **Remote Access/Control** (**62%**) - **Access Controls/Permissions** (**43%**) dualmon supports all three of the features reviewers rate highest: **Secure Login**, **Remote Access/Control**, and **Access Controls/Permissions**. Together, these capabilities help businesses protect remote sessions, manage device access from anywhere, and control user permissions more effectively, allowing teams to work securely and maintain oversight across remote systems. Remote Access/Control 5.0 (40) 90.00% of 40 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Unattended Access 4.9 (16) 75.00% of 16 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Screen Sharing 5.0 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Digitally share screen view with others Troubleshooting 5.0 (15) 100.00% of 15 reviewers that rated this feature as important or highly important Take actions to troubleshoot issues for networks, devices, etc. Mobile Access 4.8 (12) 50.00% of 12 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Access Controls/Permissions 4.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems dualmon 37 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Annotations: Highlight content and/or make notations about parts of content - Authentication: Verify the identity of users/devices to enable secure access - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Branding: Add customized logos and colors to align with company branding - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple Monitor Access: Access multiple screens from one centralized location - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Print Management: Helps control, track and monitor printing processes - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Printing: Print remote documents from multiple devices - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Secure Login: At least a username and password is required to access the system - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.7 (290) 4.7 Based on 290 reviews ## Pricing Value for money 4.9 (260) Free Trial [View pricing plan details](https://www.capterra.com/p/145125/dualmon-Remote-Access/pricing/) Pro $19.00 Flat Rate,Per Year It includes: - Web-based Support - End-to-End Encryption - Present Your Screen - Remote Sound - Windows and Mac Desktop Apps - iOS and Android Native Apps - Copy & Paste Between Computers - Two-Factor Authentication - Screen Blanking & Input Blocking - Multi-Monitor Support - Transfer Files - Remote Printing - Full-Screen View - Unlimited Remote Access Enterprise $99.00 Flat Rate,Per Year It includes: - Unlimited User Accounts - Computer Group Management - Custom Cobranding - Concurrent Sessions - Remote Deployment - IP Whitelisting - Remote Admin Elevate - Generate Usage Reports - Session Recording - Cross-Account Connections - Bulk-License Discounts - Telephone Support - Basic Remote Assist Assist $99.00 Flat Rate,Per Year It includes: - Hardware Diagnostics - Unlimited Remote Assistance Sessions - Includes 20 User Accounts - Embeddable Assist Widget for your Site - Custom Cobranding - Multi-Monitor Support - Transfer Files & Remote Printing - Input Blocking & Screen Blanking - Session Recording & History - Reboot & Reconnect - Remote Admin Elevate - Concurrent Sessions - Remote Sound - End-to-End Encryption - 5 Unattended Computers Value for money 4.9 (260) 4.9 Based on 260 reviews ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (209) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (209) 4.8 Based on 209 reviews ## User reviews Overall rating 4.9 Based on 291 reviews Filter by rating Counts reflect reviews available in this feed. 5(253) 4(35) 3(3) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful MS Mark S. CEO Used the software for: Less than 1 year ### "Consistent Reliable Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2026 Pros Super easy to use, our customers dont have to jump through a bunch of hoops to get it ready for you to join. Cons Would be nice to flip and share your screen instead of just seeing their screen. But other than that no complaints. GE Global Engineering - Quality Manager Global Engineering - Quality Manager Used the software for: 3-5 years ### "Sunbelt Supply LLC - Dualmon user" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2026 Again, we are able to connect to our remote sites and perform accounting and address daily activities. Pros Direct connection to remote cpu's and unlimited access with user authorization. This helps us be in contact "real-time" with our remote sites. The time differences enable us to access their systems so we can do account and address daily issues. Be able to remote connect with persmission enables us a assist our offsite users in the event they have system issues. Cons Nothing, it works perfectly for our needs. = SB Small Business IT Support Small Business IT Support Used the software for: 3-5 years ### "Easy Remote Support for Customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2026 Pros It's really easy to provide remote support to customers that are not power users. The auto generated instructions are simple for even the most basic computer user to understand. Cons None as of yet, it does everything I want it to do. Maybe custom domain integration so that users go to a familiar site. YI Yvette I. Manager Used the software for: 3-5 years ### "Remote Desktop - with DUALMON" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2026 Assisting clients when they can not do something on their own, help them learn how to do a specific process. Pros You can see your desktop clear, you can zoom in , you can print at the remote computer or the one you are using. If also offers support features to remote in to assist clients like tech support. Cost is very reasonable and fair. I have been with DUALMON for over 5yrs and would not change the company for another !!!! Cons If you need support you must submit request, and support does respond. However, if support had live chat support that would be awesome. ! CE CEO CEO Used the software for: 3-5 years ### "Simpler than TeamViewer with easy numeric connection codes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2026 I stumbled upon Dualmon on a website, and after trying it out, I found it much more convenient than TeamViewer. What I love most is how we connect with clients: the access codes consist only of numbers, without any confusing alphabets. This makes the connection process so much faster and easier compared to typing in mixed alphanumeric codes. Pros I came across dualmon through a website and found it much simpler to use than TeamViewer. The best part is connecting to a customer — the connection code is registered using numbers only, which is a lot easier than dealing with codes that mix in alphabet letters. It makes getting connected quick and error-free Cons So far I haven't run into any major issues. It would be nice to see even more integrations down the road, but the core remote access experience has been smooth SY Sysadmin Sysadmin Used the software for: Less than 1 year ### "Dualmon @ PowerChurch Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 17, 2026 We moved to dualmon from self-hosted screenconnect, and the process was seamless. We rely a lot on remote access to assist our customers, and dualmon has provided that. Once we get connected, everything works as expected, and my techs say that it's quick and gets the job done. Pros Price, ease of use, does what we need without a lot of what we don't. My techs didn't have a lot of specific things they could point to about it, but they're in it every single day, and it works for them. Cons Getting Mac users to set necessary permissions on their side can sometimes be problematic. My techs have expressed that they would like to be able to customize the assist codes, and that seems to be because people try to click "Get Assistance" after 6 characters. I suspect that generated code is non-negotiable, so a visual indication in the Embeddable Assist Widget (ie. "\_ \_ \_ - \_ \_ \_ - \_ \_ \_" to show that 9 characters plus dashes are expected) would be helpful. CE CEO CEO Used the software for: 3-5 years ### "Muito satisfeito com a solução" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2026 Minha experiência com o Dualmon tem sido muito positiva. A plataforma é intuitiva, prática e facilita o trabalho diário, tornando o acesso remoto rápido, estável e eficiente. Pros A ferramenta do Dualmon é excelente! Muito fácil de usar, prática e intuitiva. Ela facilita bastante o dia a dia, economiza tempo e torna as tarefas muito mais simples. Recomendo para quem busca agilidade e eficiência no trabalho! Cons O que menos recomendo, foi quando precisei renovar eu não conseguir mais entrar na plataforma, sem antes eu pagar, achei exagerado esta forma de cobrança, e ate desrespeitoso com o cliente sendo obrigado a pagar para ver qualquer coisa, sendo que simplesmente eles poderiam bloquear de utilizar a ferramenta. OW Owner Owner Used the software for: 3-5 years ### "Best remote software by far" 5.0 July 4, 2026 I can help a customer from anywhere I have internet service, and that keeps customers loyal. I've actually been on the road and had a customer call with an urgent question. I simply pull over, pull up the app on my phone, and solve the issue. Pros I love that it's reasonably priced and easy to use. No complicated nonsense. I have a number of customers with this installed on their machines, making it easy to help them quickly with their issues. I also use the single-use software for customers who call in for a quick repair. Cons My only complaint is the lack of reminders for renewal. Otherwise, I am extremely happy with Dualmon. CO Controller Controller Used the software for: 1-3 years ### "Good remote work software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 13, 2026 It's been a good working experience with DualMon and it has helped me improve my work productivity . Pros I just like the ease of use for out of the office work. It makes it very easy and accessible to access my work information from my home and there doesn't seem to be any lag or issue with working with dualmon. Cons I wouldn't say I disliked anything about the software just maybe having more information on optional computers to remote work with. IM IT Manager IT Manager Used the software for: 3-5 years ### "Best remote Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2026 An excellent solution with a proven track record of stability. In our experience, the application has remained completely error-free and highly dependable. Pros I highly recommend Dualmon for its speed and security. It is a proven, scalable platform that has consistently outperformed its competitors in our evaluations, making it the top choice for reliable remote management. Cons I haven't encountered any significant issues or downsides with DualMon so far; it works very reliably . The only thing I would like to see added is official support for Android, as having a dedicated app for that platform would make remote management even more flexible . [View all Reviews](https://www.capterra.com/p/145125/dualmon-Remote-Access/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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